The best restaurants serving American food in Plymouth South West

We’ve been here a few times for a “quick coffee” and it’s always a bad experience. Usually I wouldn’t write a review but today we visited and the same bad service happened again. Loads of staff working & chatting behind tills, took no notice of us when we were waiting to be served. It was pretty empty at this point. It seems they’ve hired copious amounts of staff, so we couldn’t quite understand why the service was so slow. we ordered a croissant to go and waiting 5 minutes for someone to grab the croissant out of the front container. We asked two times for the croissant and rather than the staff going to get it, they would speak into their headsets… waiting for someone else to get it. Staff were miserable and slammed a plate down with it once they could be bothered to serve. Honestly worst Starbucks I’ve been to (a judgement I’ve made after multiple visits).

Absolutely abhorrent service. If you use the self service screens you will get your food after quite a delay. That's the best part. If you try to order anything-even get the attention of the people who work there woe betide you! No eye contact nothing, they will try their damdest to keep talking whilst looking at the holes in the wall waiting for the food to come through. This was my second attempt and I thought I'd give them the benefit of the doubt but I have never ever witnessed anything like it the sheer arrogance of the staff that work there. If they spoke, made eye contact or at least attempted to at least serve a human instead of treating them with contempt then at least I'd have something to review. I've given 3 stars for the atmosphere though as their atmosphere was awesome- i think, mine was terrible and I'll never go back. You could take a leaf out of marsh mills book. They are awesome and I'll use them from now on.

Don’t bother ordering online from these cowboys. Twice orders accepted then turns out they’re closed! A previous time i ordered and food was cold.

Not ideal. The staff seem literally devoid of what a counter is or a till for that matter. When you wait at the counter there were 2 members of staff chatting but constantly facing away from the customer and desperate not to acknowledge. They will talk through the holes where they await they food but give zero attention to any customer waiting to be served. Noticed some delivery drivers were desperately trying nicely to get their attention as they'd prepared their orders but just slid them to the side without handing them over. All the while that poor customers food is going cold whilst they blatantly ignore customers and drivers at the counter. I've never been so gobsmacked.marsh Mills doesn't operate like this so that's why I'm so surprised and felt compelled to write this. Its zero customer service and seems to be young kids who've just started out in work who literally do not want to interact with the paying customer. Or interact with the delivery drivers who are trying to do a job for that matter