The best restaurants serving American food in Stranton Hartlepool North East

We had not been here for about 3 years and called in just by chance today. We both had milkshakes; my husband had the regular banana and I had the ‘Million Dollar’ banoffee shake. They were both fantastic, very flavourful and made with fresh ingredients (I could see the bananas being peeled from where I was sitting). Our server was called Hollie and she couldn’t have been nicer. We will definitely be returning, thank you.

Lovely staff, we tried the pistachio ice cream Lovely and very reasonably priced. We will try another on our next visit thanks ladies x

Ordered through tapptakeaway, confirmation email said the food was being delivered at 6:37, it arrived at about 7:30 instead. Tried to ring the phone number 10 times to find out what's happening and it wasn't answered a single time. When it eventually did arrive, they'd missed the chicken tenders off the order as well which I didn't realise because the dips were inside a box so it looked like them. Rang again and had no response. Foods great, service is disgraceful, even now I'm out of pocket for them, not to mention one of the lads had already left assuming it wasn't coming. There's simply no way to speak to anyone when things go wrong, I've spent a fortune at ding and hot club over the last few years and won't be bothering again, the food could not turn up at all and you'd have no way to get a refund through the tapptakeaway website. I even tried emailing the tapptakeaway contact but had no reply from that either. This isn't the first time it's gone wrong for me but it is the last, had a couple of other similar bad experiences but ultimately the fact I couldn't get even get a response has been the tipping point for me, too much hassle.

Hotel had to cancel our original booking due to a fire in building opposite, they rebooked for 3 weeks later and put the price off our room as a bar tab to apologise. Cannot fault this hotel, that's now under new owners, only hope the people of hartlepool embrace it and realise what an eyesore it became when empty. We will be back soon, so much better and on par in price with the budget hotels nearby.

Lovely food. Excellent service. Great location. Good value for money. My sea bass with noodles was delicious.