Grand Central hartlepool in Hartlepool

Hotel had to cancel our original booking due to a fire in building opposite, they rebooked for 3 weeks later and put the price off our room as a bar tab to apologise. Cannot fault this hotel, that's now under new owners, only hope the people of hartlepool embrace it and realise what an eyesore it became when empty. We will be back soon, so much better and on par in price with the budget hotels nearby.

I stayed here with my partner and his family for two nights a couple of weeks ago, as we were attending a funeral nearby. It is a lovely traditional hotel, and "grand" as the name suggests, although I wouldn't say it was refurbished, as was advertised.

Amazing stay at the Grand Hotel last night. Had the most amazing suite - room 104 - jacuzzi bath, two huge beds and plenty of room to just unwind and relax. The staff were absolutely amazing, check in were brilliant and nothing is too much trouble. We had planned to eat out elsewhere but the weather put a stop to that and we are glad it did! We had a lovely three course meal in the Restaurant at the hotel and nothing was too much trouble for our waiter, Jordan, who was brilliant. Very attentive and overall a good host. Already looking at our next booking!

It was our first time here. What a beauty. We stayed on first floor. the room was huge, beautiful, with large windows. The ensuite bathroom was just as huge with large jacuzzi. the whole environment was romantic. the restaurant offers excellent quality food as well. if you are lactose intolerant I strongly advice to let them know when you book your stay. reserved parking is very close to the hotel and charges are £3.00 per day. very recommended, it has huge character.

As I’d reserved a single room I didn’t know what to expect but my rooms were first class. Very clean and well designed. The furnishings were first class and the bed was very comfortable. The only problem I had was the shower, as I have arthritis in my hands the controls were very difficult to turn and adjust. Apart from that small problem I enjoyed my stay. The seagulls wake up early but I’d brought ear plugs.

Upon arrival in Hartlepool we passed hotel and ended up not knowing where we were in the town. Phoned hotel who then gave directions to car park opposite hotel - £3 for 24 hrs, however, this expires at midnight and assumes you've been there from 1201 not 1700-not ideal leaving hotel at midnight in jim jams to pay for new ticket. Was told it was ok to park in council car park after 6pm as long as we were out before 0830 next morning! Room basic but you only need a bed, bedside tables & wardrobe to hang clothes. Kettle, tea & coffee, bics provided. Huge lamp shade hanging from ceiling with a 20 watt bulb in it! Even with all other lamps switched on the room was extremely dull-when you have to put your slap on girls this is not ideal! Bug issue with water supply in bathroom. Shower - scalding, unable to adjust temperature as cold water pressure non existent. Breakfast ok, however had to ask for semi skimmed milk which I got on day 2☹ staff all very nice but feel for them as they're all trying to make up for patrons disappointment.

Came here for a wedding for two friends and stayed over. For the wedding part of the day it was 5*’s amazing food and drink. Nothing too much trouble for the staff. The accommodation side was 1 star. Hence my overall rating. Having booked up a room months ago I rang up recently to confirm and they had me down as 1 person staying. This was changed on the booking. The room was shabby and small with a 3/4 size bed in it. The light didn’t work and there was wallpaper hanging off the wall. We asked to be moved but were told no other rooms were available. Mentioned the size of the bed to the receptionist on check out and was given a 25% refund however we should never of been allocated what was a single room for two guests. Breakfast was poor - was severed till 10 and we came down at 9.30 everything had obviously been sat out on the warmer. The bacon was hard and inedible and everything looked dried up.

Lovely hotel, great check in service from the lovely receptionist. Great location. General cleanliness of the hotel could be improved but wasn’t an issue as the room was clean. Shower was abit awkward to use, and our main light in the room didn’t work but that didn’t affect our stay as we used the generous amount of lamps that were around the room. Will return at a future date.

Stayed last night - first thing to notice is this is old style key entry! Our lock wasn’t quite stiff so took a few moments to get into the room. Upon entry the room was incredibly basic. Outdated brown (dirty carpets) and curtains with rips in. Old bottle of Budweiser was left on top of the wardrobe. Basic bathroom - with bath and shower - towels not large enough. Bed was ok - large king size - a good nights sleep. As this hotel is on a main road and next to the local nightlife it is quite loud with people shouting most of the night and emergency services vehicles constantly going past the hotel most of the night. £50 for our room and I would not have paid any more.

Not a good experience had no hot water on one day no water whatsoever on the next it was a joke and uncomfortable the staff just did not know what to say or do ,I felt for them.

I am not happy with this Hotel as even though I had already paid and showed them evidence, they said that it wasn't in their system so I had to pay again and was left to sort it all out when I returned home. I feel as if they do not value thier customers as they knew I had already paid but still let me return home to sort it out.

Fantastic service at The Grand Hotel Hartlepool. Is it the most modern up to date boutique hotel ? No BUT it’s spacious, nostalgic & is currently being ran by a dedicated & professional team. Highly recommended Wedding Venue they literally cannot do enough for you, & like all Grand old ladies she scrubs up well. Great Place.

Popped in here to have a lunchtime drink. Set back in a 'Grand' way up a few steps you would expect a reasonable entrance. Unfortunately this was just a standing platform for the daily smokers to cough and wretch: a typical site that some establishments have learned to manage. A disappointing lack of local beers in the large front bar. In a way this reminded me of that dreadful large hotel in Scarborough that gets some shocking reviews

Hotel itself is ok. Rooms are large and the hotel is in the centre of town. Parking is horrible. Previous stays we were given a note for to put in the car to inform the traffic officers that we were guests of the hotel however, this time round in April 2018 there was no pass given at check in as we were told it was now done electronically and was asked for our car reg number to input to their system. Duely done we were then aghast to discover a parking charge notice left on our car when we went to depart on the Sunday morning. We went back into the hotel to complain to be told that that shouldn't have happened and our car details was definitely on the system. The lady at the reception desk told us not to worry and she will email her manager to rectify the error. Fast forward to today for us to have a letter informing us the parking charge hasn't been paid the the parking company after money from us. Hotel has been contacted regarding this only for us to be told there is nothing they can do and to contact the parking charge company. Absolutely terrible customer service. Point to the story. Don't stay here if you have a car!!!

Booked a night here in May via Trivago for £60. The stay was fine as it is a nice hotel but 3 weeks later The Grand Hotel took £75 from my account without my consent or any communication whatsoever. When I queried this with the hotel they said there had been a problem with the booking on Trivago and that they had the right to dip into my account for the full amount (the room was reduced to £60 when we booked). This is nothing short of theft as we provided proof of payment when we checked into the hotel and this was accepted as per normal check-in procedure. This is now in dispute as my bank have agreed that The Grand Hotel have acted unlawfully but it may take some time to be refunded.

Visiting friend and family in the north east it’s been ten years since my last stay and thing are defiantly better than the other places I’ve visited nice restaurant onsite and friendly staff

Dinner and breakfast in this hotel are both excellent. Good food, well prepared and presented and efficiently served.

I came here with family and friends and was looking forward to it because we used to always come here when it was Parmos and the food was lovely! Everyone ordered off the 2 courses for £5 menu and got potatoe wedges and soup for starters then pizza and pasta for main. My brother didn't enjoy his Carbonara at all and left most of it (he used to always get it and enjoy it when it was Parmos). The others enjoyed their food but said they prefer other restaurants. I fancied a cheeseburger so I ate from the 2 courses for £9 menu and for starters had tomatoe and onion bruschetta. I enjoyed my meal but like the others, I also prefer other places I've been to before.

Fuimos la semana pasada y visita era terrible. había un joven camarero que era muy descarado! siguieron viniendo fuera con comentarios que donde no era bueno y volver para responder. La comida tuvo un largo tiempo, más de media hora entre cada curso. La pizza llegó y las setas probado dıas! Mi amigo tenía Bolognese pizza y fue la peor pizza que he visto, fracaso cuando él recogido, que nunca volveremos de nuevo, mucho mejor lugares para comer!