OK Diner in Hartlepool

Lovely food and attentive staff. Fantastic hearty meal with a delicious dessert. My partner got the black coffee and they made sure his mug was never empty!

Can't comment on food, as we didn't have any. Weird place next to a service area on the A19. We only stopped to get a coffee and use the loo. Didn't expect to find an American diner here. Service still took a while, despite almost NO customers.

Like a real American Diner (1950's)....Food was good and the peanut butter milkshake is unreal.

Brilliant little place to eat... The food is always good and the staff are always friendly and professional. Love it there!

Friendly and helpful staff, bland and average menu offering, music genre well suited but the audio levels are poor (no Mixing between tracks, clipping and high treble common). Careful with the car park, ticket/fine trap if you miss the register screen or the notice signs.

Showed up after closing. 21:09 to 21:16 was in the car park. It was shut so tried to check opening times. Signage was missed due to the dark at the time and lighting is poor. In this time I got a PCN. Couldn’t enter to input my reg information so as such the 5 minute window was over and the PCN was issued. Tried to appeal to OK diner, they decided I wasn't worth helping. However, the same issue happened 10 weeks prior to myself and they redacted their PCN. That was 3 months after the parking system was instated according to them. This is now little over 5 month and that apparently is too long after installation but 3 month is fine. The only way they could help me is if I had a receipt and a PCN code. Which obviously I couldn’t get as the place was closed. They must think I wanted a nice £100 fine for 7 minutes worth of looking for opening times. Hadn’t been for years and wanted to try the place again. Will never be going back. The place is embarrassing.

Absolutely brilliant staff and great service. Was so good we went twice in one day.

Always good freindly service food is beautiful staff are lovely

Always a great service enjoyable music and atmosphere Friendly staff, great food what more can you expect

The food was great and the 50's dinner atmosphere was good, the only downside was the food was a bit expensive for what we had.

It's a great atmosphere when it's busy. Staff are very good and food was good too.

Fantastic friendly staff can't fault the staff on 30th at 16h00 they were very helpful

OK Diners are everything they promise. I've used quite a few so knew how they work and the menus they excel at. Great coffee and really filling meals at sensible prices. The staff are always friendly and helpful. Highly recommend them when your travelling. Great music as well!!

Called in here, for a quick tea time bite. Driven past here many times and always wondered what it would be like. The staff were super friendly. Food was exactly what we expected. Worth a visit. Staff returned frequently to ask if we wanted a free refill of drinks

Awful no outdoor furniture so no outdoor dining and charged £100 for parking. We loved the food before this when we didn’t have the dog with us. We checked the menu on the door and found there were no takeaway menu so got snacks from the garage. Absolutely will never go back and have told all my friends and family on social media not to go here. We won’t be.

Enjoyed an early morning breakfast Great service good food overall excellent

Decent food, staff very good. Dessert is a little expensive at around 6/50. Worth visiting

UPDATE: 04.09.24: Visited again with my mother whilst heading south. Simon was very friendly and attentive. As always the food and service were both great. Really enjoyed the fish and chips. UPDATE: 09.04.24: Great food and great service as always. The Big Porker hotdog with BBQ pulled pork is unreal. UPDATE: 09.06.23: My mother and I popped in for some lunch after a long trip. The service was excellent - thanks Nichola - and the food was the best yet. Absolutely loved the BBQ hot dog. My mum doesn't usually eat burgers but really enjoyed it! UPDATE: 05.04.23: Visited with my parents and my nephew. The food was lovely and the service was great as always. I really like this place! UPDATE: 13.07.22: Visited with my sister and nephew again. Service and food both still excellent. UPDATE: 13.06.22: Visited with my sister and nephew. It was quiet, so it was nice to have a good natter. It was still very clean and comfortable. ORIGINAL REVIEW: The service was fantastic, the diner was spotless and clean with plenty of parking out front. The food was absolutely amazing. Highly recommend the burgers, hotdogs, smores sandwiches and milkshakes. The ladies were very professional and helpful. The food was fairly priced and good quality. I had the chargrilled chicken butterfly breast burger, with bacon, chips and a bubblegum milkshake. My sister had a beefburger with chips and a black forest milkshake. We had some onion rings each. My nephew had spaghetti bolognese, garlic bread, a Capri Sun and a chocolate ice-cream cone. The food and service were fantastic. We really enjoyed it all. My nephew especially was crazy for the spag bol as he kept telling everyone. The 15% off loyalty card gave a nice saving. Will definitely be back.

Always seen while passing decided to go in burgers are huge refills on the drinks and even an onion ring tower

Great food, great service. Good prices

Bev was a delight to meet. Her customer service was the best I've experienced in quite a while. She was a brill server. Everyone there gave us a real taste of hospitality. Loved our visit. Coffee, pancakes and milk shake were yummy 😋

We had a great experience here at this American inspired diner. Recommend the cheeseburger and Monterey cheese, root beer ice cream soda. The banoffee milkshake was incredible - banoffee being an English addition ;-). Will definitely eat here again

I always love the coffee and breakfast ❤️ staff are friendly and helpful, the theme is nice and love listening to the music and occasionally you can catch a classic car meet and see all the cool cars while you eat! ^.^

Had a lovely breakfast here, well worth a stop. Will be going back to try out the wider menu.

Really good diner. May seem pricey but worth it. Fresh cooked and great portion sizes. Refills on tea and coffee. Milkshakes come with their own refill vessel. Really would recommend and will be back. Remember to register your Vehicle Registration Plate for the parking!

It's more than OK... here's why! The Good 🍔 The prices are competitive compared to the usual service station outlets. The theme and ambience of the Diner is also good fun. Staff are also super friendly whenever we visit. The Not So Bad 🍨 The menu is great if you enjoy fast food. If you're going then we'd recommend burgers, pancakes and the breakfast options (not all at once!) The Ugly 💩 If you're trying to be 'good' or eat low cal then it probably isn't the place for you.... but then we'd say to give yourself a day off if you are visiting here!

Stood for a good ten mins before being seated when not busy. Took 40 mins for food to come. Asked if everything was ok and I said it wasn’t. My food was cold and I couldn’t eat it. Was told it could be cooked again - another 40 mins. Nope. Still charged for a £17 meal that went back to the kitchen £100 for a below average meal for visitors to the area we had recommended you for. Poor!

Love going there and food is great

I would advise anyone not to use this restaurant my son and his girlfriend went and they put there registration in on entering , 2 weeks later she recieved a fine from smart parking, she appealed and sent proof of payment that she ate in the restaurant and apparently that's not proof and the appeal was disapproved! Visited the restaurant to complain as there machine must be faulty to be told there's nothing they can do as its nothing to do with them, yes it is to do with them as the machine is in there restaurant, very bad customer service and a good way for them to rip customers off. MONEY MAKING SCAM

Great food and very helpful staff and very friendly.

We waited for an hour for our food. Only one chef. Food was very basic and my gluten free roll was hard as a rock (and paid extra for it). I only ate it because I was very hungry. On a bright note the waiter was very nice and apologised for the wait.

It definitely gives 50s American diner vibes! Food smells amazing as soon as you walk in, staff are friendly and ready to help, reasonable prices and delicious food!

Visited this place on the way down to York for a weekend Holiday. Was really surprised to see a classic American 1950's style diner like this on the A1 as I was looking for a place to have lunch. Had an all day breakfast with a soft drink. The prices are roughly what you'd pay at a cafe. But it was good. Really enjoyed it and look forward to visiting again on my next adventure. Would recomend for those of you classic American car and motorcycle enthusiasts who love the American cultural stuff like classic diners. Especially if you're a fan of retro and vintage stuff.

Always liked the place! Service, food, staff, atmosphere, all excellent!!!

Everything about this place was really good thoroughly enjoyed the experience and will go back when we are in the area

Toasted bread and mayonnaise were rank. Root beer was divine. Service pleasant enough.

Don't go anywhere near. Private parking costs £100.

Great looking diner, good music (rock and roll) and great food. We've been using this diner when in the area for many years and have always had good service.

Called in after work, on the way to see friends to organise a weekend away. I had the Yankee Doodle Dandy with eggs, bacon, has browns and 3 pancakes with syrup. OH had surf n turf burger. Simon was out server and was really helpful and pleasant to us throughout our visit. He couldn't have been more helpful and was willing to have a chat while he served. Lovely guy and the food is always good here. Thanks Simon.

Called in for a quick bite and ordered a bacon and egg roll which was very nice as was the coffee. My friend had the same but with a pot of tea. He enjoyed the roll but the tea was "tea?". Not sure what he was expecting? 😂 Pricing is a little on the expensive side for what you get but not overly so. I will definitely be going back as I enjoyed the whole experience.

Appalling that you have to put your car details into a machine inside the diner to avoid a £100 fine.

OK diner. More thank ok! Thought we’d give the OK Diner near Hartlepool a go after our holiday. Wednesday is any burger for £7.95 when purchasing a drink, which we thought was a bargain considering most of the burgers are around £15 Upon arriving we were greeted by friendly waiting staff who took us to our table. The layout and authenticity of the diner is excellent, going for that American diner chic! Good selection of American style food. We both settled for burgers. Mine was BBQ and partners was cheeseburger. Both came well presented with plenty of skin on fries. Burgers stayed together well in the buns. Taste of burgers very good although texture wise I would have preferred slightly thinner (although that is my own preference). Staff were very friendly throughout. Two drinks and two burger meals came £24. Can’t complain at that 👌 Will be coming back to try the range of desserts and pancakes as they sound amazing !

Do not waste your money! Bought a milkshake for over a fiver and it was just melted ice cream in a cup :(

Lovely burgers, slightly expensive though.

Nice American style diner on the A19 south. Good diner food,burgers are really nice.

Onion ring tower could have done with a couple of minutes more, bit soggy. Chicken and fries better than earlier last week. Last time there was hardly any chicken on it. We'll be back..Service was excellent.

Stopped off on the way back home, service was fabulous, food was amazing, we will be back.

Hgv Driver, stopped for fuel and felt hungry. Saw the OK Diner and thought I would go in and see if I could get something to go. Walked in and was approached by a young friendly lady immediately and I asked if I could get take away as I'm pushed for time. What fantastic staff. Very approachable and always smiling. Young lady gave me my coffee personally as I sat in lobby. Didn't want to disturb other customers. Didn't wait too long and the friendly young gentleman who was the chef gave me my meal personally. Wonderful place, need more places like this. Can't wait to drive in with the family when we venture south from Scotland. Meal was great. Best Burger I've tasted in years.

‘OK’ diner is ironically the best way to describe it. It looks great with the themed style, the service wasn’t bad, but when it comes to value for money…that’s a whole other story. We called in for breakfast, ordered the short stack pancakes each and I added streaky bacon to mine as I had always been curious to try the combination of syrup and bacon. Unfortunately the small single slice of streaky bacon I got for the extra £1.65 to go between 4 pancakes sadly left me not really experiencing the syrup/bacon combo. The American themed diner sadly seems to stop at decor and background music, the renowned large American portions definitely needs a lot of work to match up. And to top off the disappointing experience, we noticed on the way out we could have gotten 15% discount if in the ok diner club, we are in the club but didn’t realise the discount and it wasn’t mentioned at point of payment.

Stopped in for a breakfast, very tasty. Nice US themed diner with friendly staff.

Great food, fantastic service, just a bit quiet at the time that we went in

Expensive, but good food. Milkshakes are fantastic.

Expensive for what is offered. The place Especially for the decorum. You really think you're in an American diner from the 50s. The Burger was nothing more. The fries are very good, very crispy. The cheesecake is not tasty with the base that decomposes.

Advice of my daughter to go here so glad me and the wife did food excellent service great if you ever passing call in you won't regret it Food was tasty freshly cooked and hot

First 🥇 time in classey joint just like a 50s diner from America in back in the day 🎼🎙️💈🎲🎂🍿🍦📻🎬🎥📽️. Good old classic music 🎶 playing played some rock n roll tracks

American 50s style diner with Great food at a great price with fast friendly staff

Food was poor staff were poor apart from one girl

Not a bad place at all with reasonable prices. Quite surprised for a little motorway Cafe / Diner. Relatively good service too. They would have scored higher if the coffee machine wasn't broken. It needs fixing ASAP....

Lovely waitress! I didn't catch her name but whoever it was working on 19/04 11am ish - big love x

Food was just ok wouldn’t hurry back. On the plus side it was very American and looked like a full on 1950s diner’s picture that you see online. There was wee on the floor in the toilets. It’s like it’s name ok diner. Love to spot diners on the A1 so I wanted to try it. It wasn’t what I expected. Very overpriced as well.

Great American Style diner. Good food,Good service & good atmosphere. The burgers are perfect,nicely cooked & great tasting they cannot be faulted. Join the OK ROCKS club & get 15% off your meals. Do it before you go in as it takes a few days to get your email with info on it.

Steak was beautiful just what I needed after a 3 hour drive friendly staff , thumbs up

The breakfast was absolutely shocking , we got the pancake stack with bacon , when it came we received 4 pancakes that felt like rubber and straight out the freezer additionally it came with ONE piece of bacon which was awful. We also got a coffee which tasted like dirty dishwater - unclear if i ordered tea or coffee based off its terrible terrible taste. The service was okay i guess but they didn’t even take our drinks when we sat down which is necessary. Outside of the diner is a sign which states ‘kids eat free’ - THEY DO NOT £7 for a kids meal , if your going to say it make it true!! Overall i will most DEFINITELY NOT BE COMING BACK!

The service and the food was excellent . The place was clean . Overall a great experience.

Excellent food.Excellent service Don't forget to join the OK DINERS CLUB & GET 15% off your meals. It's easy to join just go to the OK DINERS website & follow the links. The last 2 times I have been (2 different diners) the burgers were beautiful & full of taste. You can really tell that the quality of the meat is excellent. Don't hesitate to try a meal,but get your OK DINERS MEMBERSHIP SORTED & GET 15% OFF YOUR BILL.

Absolutely fantastic. I highly recommend a visit. Staff are friendly and very welcoming

Kids eat free . If you want a burger or hot dog then good place to try.

Really good food! Kids absolutely loved their milkshakes and we're absolutely stuffed! Portions are a decent size!

Fabulous dining experience, the waiter, Simon was superb with my son and had excellent banter.

Sad to say our last visit here wasn't great - dirty glasses & cutlery - food wasn't executed as well as previous visits and service was good staff were very polite - but had they paid attention to detail I may not have been drinking from a glass full of grease and crumbs .. this venue has the opportunity to be somewhere exceptional and it's sad - toilets were not clean to a suitable standard on all occasions...

Had a nice breakfast friendly staff food was very nice

Great milkshakes and desserts 🍨.. burgers are OK..

Really great diner with some incredible desserts! Theres a "kids eat free" option which means it can be a little busy and noisy, but that just adds to the character of the place. Good 50 music too!

Went for the first time after many years of wanting to go but never getting round to it. Very happy and wish I went years ago. Food was fantastic, décor and staff where also fantastic. My daughter's meal which should of been £7 odd for kids main, drink, and desert(cheap for what you where getting anyway) was free because I got a meal Unlimited refills on the drinks, staff where round frequently checking if you needed a refill and getting you a fresh drink. With the theme and how close it was to the A19, felt like a real route 66 kind of experience. Will be back.

All 5 of us are every delicious scrap. The staff are always fabulous too. Xx

Terrible ,they gave us water with dish soap because we complained the orange juice was was expired ,terrible service food was rotten I got sick from it do not go here not recommend.😡😠

My first ever Smores Sandwich! Great place, comfortable seating, good menu, well cooked & presented dishes and FAB staff. A really unusual treat (for me...) ~~~o0o~~~ It's been a while (due to health) but I picked up my new car, then picked up a couple of friends and went to celebrate with an American milkshake/malt. Just knew it was a perfect venue for a quick meet-up & natter. A cheap treat and posher that chips at the beach (warmer too)...

Very friendly staff. Choice on menu ok. I had the bigger breakfast (£10-50). It was good. Coffee (£2-95) with free refills (in a smaller cup) was good value Well worth a visit if you're travelling the A19.

Alright but food was "alright" and please don't judge me for having a burger and chips.

Tasty food. Our waiter was very friendly, cheerful and helpful.

Very cheap ingredients...absolutely nothing is made fresh everything is straight out of the freezer into the frier...it tasteless especially at the prices they charge....a poorer version of Mcdonalds

Love this place. Very friendly & welcoming. Very good quality, tasty food & options. Lovy attentive staff who really make this place welcoming. Always have a nice time here.

We’ve driven past this place on countless occasions and thought it would be a fun place to meet friends. While the look of it is great, the quality of the food is really poor. It’s obviously bought in bulk from some cheap wholesaler - nothing tastes like it’s fresh. My tuna melt had virtually no cheese in it and for some bizarre reason the onion rings had been put in the sandwich. The teeny bit of tuna had an odd taste - possibly why I ended being up all night with a bad stomach. My husband had the mixed grill and said that was also poor quality - the homemade coleslaw was definitely out of a packet. The two stars is because our server was really nice but there’s no way we would go back. It could be really good but the ingredients are just cheap rubbish

My favourite place to stop on a long drive, great service and reasonable prices. Food is lovely too!

We’ve popped in for breakfast on a Saturday morning in January and February this year. Both times the service was excellent and the breakfasts very nice and reasonably priced. Recommended.

Enjoyable breakfast lovely staff great atmosphere

Stopped off here for a late lunch, the guy who served us was lovely, he noticed we had a leaflet about escape rooms so told us about local ones, he was great with my grandson. Food was good and well priced, will call again.

It’s a weird place. The foods pretty good but the staff are clueless half the time. Like as if they don’t know how to talk to another human. Super young and inexperienced. There was once an I issue where there was a dead ant in the salt shaker, I let them know and they didn’t even apologize despite me using it already

This repurposed Portakabin needs an industrial deep clean before I'd ever venture back. It's a horrible, grimy environment in which to eat. However, we were in there and committed. Food was decent but stupidly expensive - thick end of £30 for a burger, a hotdog and two soft drinks. Staff were lovely but clearly stretched to the limit.

Came highly recommended, so gave it a try. Burger was very dry and the portion of fries was not the best. Service was average at best. If you're having issues with your card machine, maybe don't make a song and dance about it in front of other customers when I'm trying to pay?

Good food good service great atmosphere

This is one of me and my little boys regular stops on our way down to Yorkshire from Scotland. Nothing outstanding but food is nice enough, menu is varied and staff are nice

Had a great time with my mam and her boyfriend and food was unreal 👌 😋

Visited today (Christmas eve) as it was my daughters birthday and she wanted pancakes. Seeing as this was an American diner we had high hopes for the pancakes along with a fry up. It wasn't particularly busy so got seated straight away. There wasn't many pancake choices which was very dissappointing but we ordered the one pancake option with syrup and a variety of other breafast dishes. When the food came, the pancake stack was literally 4 small pancakes (not stacked) and a pot of syrup, that was it. The fry up was bland and tasted cheap. The bacon sandwich lacked bacon. All in all, very disappointing and will certainly not be heading back.

Nice American style diner - grabbed a meal with the lads on the way back home from work. Food good, staff very friendly - we got takeaway milkshakes too!

2nd visit was on par to 1st visit (consistent high standards politenes clean food good, definitely will be visiting 3rd or more time

Good fresh food at reasonable prices

Stopped here for breakfast today after arriving on the ferry from Amsterdam. As soon as we entered the atmosphere was really pleasant and upbeat. The guy that was serving us was amazing and nothing was an issue, we definitely need to reproduce his customer service skills throughout the uk. Food was lovely and hot and there were no complaints whatsoever. Overall I would recommend this place 100% to anyone

Milkshake was unreal, staff were great. I've drove past that place for 20 years and always said to myself 'I'll go in there one day'. I wasn't disappointed when I did.

Absolutely ace.. Great waiting staff, very friendly and chatty. Great music and great food. Love it💕