The best restaurants serving American food in Clementswood Redbridge London

Several issues which results in a disaster visit. Firstly, we was ignored when we walked in. Waiting five minutes to be seated. Then when was, waited 20minutes for waiter to take our order. I asked for my son's (2yo) food to come out with my husbands and I starters. We had our drinks brought over and I don't know why in a American diner you serve Australian root beer?! Serve A&W! Starters come out and was just cooked cheap frozen food. No Childs meal come out and server no where near us to ask where his was as requested. He kept away to chat to friend at bar. Then he came over and said the pitmaster meal I ordered he has no half chicken, so I said as he offered two other kinds of chicken (wings and tender) as replacement. Food come out and my husbands meal of the sliders were poorly presented. The chicken burger when squeezed oozed oil till small puddle on plate. Both my husbands chips were warm, the chef put on my sons child plate scalding hot chips-THAT MAKES NO SENCE AND IS ASKING FOR BURNS. My meal was missing chicken as arranged. He said they didn't have any so gave me more brisket. DIDNT EVEN ASK ME. The lamb ribs were black burnt. Physically couldn't be eaten. We then waiting 20 mins for a staff member. A woman came over to take plates and I asked to speak to manager who when I mentioned the above, rather than being apologetic became argumentative that I should have told someone. WHO? We was forgotten and restaurant wasn't even busy. He offered free dessert and after his attitude I just wanted to leave. He game me discount off bill and scoffs when I also asked for the service charge to be took off. I would not recommend this place to anyone and certainly wont be going back.

food is great, nice tasty burgers served

The service was very good. Syed our waiter was very attentive and good. The atmosphere was nice

The place serves big portions and for fair prices. very welcoming staff members. Fantastic work.

Place is absolutely dirty, last 20 minutes since I was here no one cleaned the tables and floor, toilet is disgusting. Pepsi max is completely flat, not carbonated at all probably run out of CO2 or other equipment issue, staff seems to have no idea about it at all, drink was replaced but exactly the same, staff not apologetic. I can see other customers leaving full drinks behind on the table