Big Moe's Diner in Redbridge

We visited here on the weekend as a family for the 1st time since the Newham Showcase branch closed. We were really pleased with the atmosphere and ambience, as well as the pool table. We were seated quickly but they were very busy. We waited a while for a server to come and take our order. He relocated us somewhere a bit more comfortable which was kind. He took our order, and after sitting for a while with our drinks, we found some change to play pool. We had to chase the cola soda float. Our order took a long time to come so it's a good thing we were kept busy playing pool. 3 of our 5 mains arrived, we had to chase a server for the beef brisket and our second buffalo burger. It turns out they didn't add the second buffalo burger to the order. The beef brisket came eventually but it was Luke warm as if it had been plated but sitting for a while. I didn't want to eat it at the temperature it arrived. The server told us that they could heat it up but that the chef would not recommend it as it would affect the quality of the meat. She offered anything else on the menu, at no cost and we wouldn't be charged for the brisket. This was an agreeable alternative, so they brought our a second buffalo burger, and third for me along with the skins we'd forgotten we'd ordered. They also brought out extra chips for us as a gift, and we're very apologetic for all the mishaps. They sent us home with an extra burger meal and a bottle of koppaburg as a gift also. It was a shame there were mistakes, but they more than compensated and we left happy and smiling. Thanks team.

Glad they revamped their menu, food was very good and everyone had a great time. Will go again to try other items on their menu.

Absolutely delicious. Service was 10/10 big thank you to Nayla who demonstrated great hospitality and took care of us with recommendations and tips. The atmosphere was amazing my kids loved the decor and really made the meal extra special. 10/10 highly recommended

This place is so cool. Great menu and vibes. Naila served us and she was lovely! The food was cooked great and all round just a fun experience.

Thanks to Sanita for her good service 👏 today

Waited soo long for someone to come serve us, even after trying to flag a server down for a while. The food was MID, no seasoning ANYWHERE. Took me friends here for a nice little get together and it was very disappointing. The burgers were actually SOO MID TO THE POINT WHERE WE SAID THIS IS WHAT MUST HAVE CAUSED THE GREAT DEPRESSION. OH AND THE TOILET STANK

I am a regular customer, always happy to come here, food is on point and customer service is impeccable

Really enjoyed the service. Thank you to Vish for a fast and friendly service.

VISH duty manager was excellent in service and was very caring, especially for our first time and the food was fresh and tasty!

(Apr 2025, weekend noon) + Great English brunch options + Cool decor

Vrushali and Quanait were amazing. Customer service was very good . Food very tasty. Very friendly staff

The service and staff was good Zayne and naila thank you so much

We went to big mos diner today with my family. The minute we entered the restaurant the staffs welcomed us with a smile. Abdullah recommended us to try Cajun chicken wings which was delicious thanks Abdullah. Eliza was very helpful, nice and professional. It’s our 2nd time going there and we will be back again.

I had an amazing vintage retro birthday here and my service was amazing, the ambiance and food was great. The staff Zayn, kainat, Sangita, vish and Aliya was so amazing and supportive, they made the vist and my birthday a success. Thank you

Amazing first time experience!! Absolutely banging food and what wonderful staff! Big shout out to Kai, Sangita, Zayn and Vish for a wonderful service!!!!

Sweet burger 🍔...not worth it ....not value for money 💰... Charging 10 to 12% for pathetic services.

Vish served us. She was amazing. The food was delicious. Great service.

Got a nice takeaway milkshake from here. Very pleasant staff. It was extremely noisy whilst waiting in the restaurant with the noise of the tabletop game that people were playing, hitting disks.

Food was not bad I felt the burger was a bit bland but the service from Bish was very good

Food was nice, good portions and tasty, thank you Naila for serving us!!

Food was good. Cheers Naila for the service

Decent burger and fries. Pleasant decor. Service that day was doing a great job regarding how busy it was. The malted chocolate shake was outstanding.

Very VERY GOOD 100000000000/10000000000

Food was delicious. Friendly, efficient and excellent service from Naila - thank you.

Wonderful experience... Thank you Vishu

Booked via Groupon. Called up. They were fine for me to come in. But then the manager decided to say no because of the 24 hour rule. I’m confused. So is it 24 hour after I purchase the voucher or not. Just wanted to give it a go before being a regular. Glad I’m going elsewhere. Ilford is spoilt for choice. Shouldn’t be doing that when they’re trying to get back in business. Shops always empty. Made no sense to me. People have stopped going there for a reason lol

Lovely experience. Food was great. A tad bit on the pricey side... friendly lively atmosphere.

Great service, great food. Lovely place to take the family. Special thanks to Zain!

Brilliant food and service. Thank you Shuvo!

Zayn looked after me big time, amazing service and amazing food. Lamb ribs the short rib and the brisket burnt ends were out of this world! Definitely recommended.

Amazing experience, if you come in Zayn was a god send. Very helpful and super friendly! 10/10 would recommend

Amazing food with an outstanding service from all members of staff, shootout to zayn great service and every establishment needs a manager like zayn

Great service Fantastic food If your a meat lover then this place is to die for And the Mac n cheese was the nuts

Great food, great service, overall 10/10

I went to Big Moes (Ilford) today for the Easter half term with my two young children and we had such a lovely time. Staff were very kind and friendly, making sure my children received their goody bags and even offering extra balloons to take home. Service was great and really fast and efficient. Food was served fast too and everything tasted fantastic! We will definitely be back. All the waiters/waitresses (Zayn in particular) were just so amazing towards my children which makes such a difference when eating out with them. Thank you for making our dinner out so easy and pleasant

Food was great! One of the drinks wasn't sugar free, it was our mistake (wife is diabetic) and they happily replaced it with the correct drink for free. They were very accommodating of all requests including providing hot water to make our 8 months old baby feed. Great place with great food and atmosphere. Great place for families. Shout out to Zayd and Sharo for the service!

Food was great! Zayn was especially attentive and made our visit extra special. Thank you so much!

Service was very slow. Food was very ordinary, nothing to rave about. Soft drinks were sickly.

Waitress was fantastic Naila Food was very good

Food, service and atmosphere were all in sync for a 5 star all round

We had dinner at the car table which was very funky. Food was lovely and the service was amazing. Every staff member was very friendly especially the manager and Zayn, they provided excellent service.

Absolutely amazing experience and had the best service from Vish, she was very helpful and made sure we were well looked after, highly recommend coming here, the food was exceptional

The whole team was very efficient and caring to our needs the food was very tasty and bought to us beautifully with no waiting time. I must also mention the manager who dealt with us in a very professional way. I could tell she runs a tight ship.(Krish) Will recommend to all.

poor service and had to tell establishment what to do and did not bring right order. I would not go back again

Not usually one to leave a bad review, but didnt appreciate the experience I had here. I had a 9pm booking, and admittedly turned up around 15 minutes late (newborn baby schedule!). The place was empty and I was told they were now closed (over an hour earlier than their advertised closing time). I was with my family and they could see us with a stroller etc., so would have appreciated some flexibility, or at least a heads up call to say that they would be closing soon. Not sure what the service is usually like, but this didn’t leave a great impression and hope they can take this feedback on board for next time.

Amazing dessert! Will be going back!

I remember the OG Big Moe’s from Beckton, when the food was amazing and you wanted to keep on going back for more. Each meal was full of wonderful surprises and was the go to place for gatherings or intimate dinners. Sadly, having moved to Ilford, it’s lost its charm in terms of quality of food and customer service. You could say there is better food out there nowadays and competition, especially in Ilford, is stiff. The food was very mediocre. Most of the starters seemed like frozen food bought from Farm Foods which was fried to order. We had the grilled chicken for mains. Given the restaurant is situated next to Nando’s you’d think they’d want to compete with the best. Unfortunately very underwhelming and no marinade had seeped in beneath the skin. Portion sizes were below average. The saviour was the soft swirl ice cream which for £1.99 was very good! Drinks were very average. Non-branded due to boycotts so wasn’t expecting much. Service could have redeemed the visit somewhat but each person we came across was as clueless as the next. Basic fundamentals such as providing plates for us to eat on seemed like rocket science. At one point we waited several minutes just for plates that could fit the mains (she came over with tiny ones at first). We literally had to force them to take our order and the place wasn’t even busy at 3pm. Employing staff who struggle to grasp basic requests isn’t the one for paying customers. It was disappointing to see that the fixtures and fittings were simply moved from the Beckton branch to Ilford. As such, the furniture had seen better days and was mostly torn and worn out. Improved cleaning standards would help as the seats and tables were filthy but this doesn’t seem to be a priority for staff. The only reviews that seem to be hyping up this place are food reviewers who have been paid for their meals and reviews. They seem to have visited a completely different establishment than what we experienced. Don’t be fooled by the pictures as lighting can deceive. There is scope for this place to be brilliant, much like it used to be in Beckton. But it would require staff training, improved cleaning practices and ensuring the food is freshly prepared, not frozen re-heated. For this price point, there are plenty of better options a stones throw from Clements Road. The owners need to stop living off the reputation this place had 15+ years ago. The industry has moved on and so have people’s expectations. I regretted my visit today as it didn’t live up to my expectations and that nostalgic feel just didn’t materialise at all. Sad, really.

I am first time here. The food was amazing, really good. The waitress Nila was really polite and helpful. I would and will recommend to others.

Fantastic restaurant in the heart of Ilford. Family friendly, and the service is 10/10. I visited the restaurant twice in the last few months, and burgers are top quality. I tried the double patty cheese burger and cheesy chips with garlic bread, and it tasted delicious. Highly recommend this place. I also ordered via Uber Eats for delivery, and the food tasted just as great.

Now this is a proper burger place the burger was delicious The service was a bit low, waiting for the food considering there was only a few customers Staff were very friendly as you would expect good atmosphere

Thanks to Zain for making a great family day out really special. Food was amazing as always

Fast and quality food. Great atmosphere, really quirky interior. Zayn was happy, friendly and catered to our every request as swiftly as he could. Would highly recommend :)

The whole experience was made lovely by Zayn. His full of warmth and took great care of us. All food was served at once which was great. Shubu took our order, he was great at explaining the menu platter deal, he was patient while we were still deciding. -It would be nicer if the song volume could be turned down a bit so it’s easier to listen to one another.

Best ferro rocher milkshake ever 😋

Zayn was very good server give him a raise starter platter was very nice rest was average

Great food! Great atmosphere and great service from Zayn

Zayne was a good waiter and very friendly the food was good too

Food was amazing. Thanks to Aliza for providing exceptional service.

Food was really good, iftar time! They gave a free platter with variety of snacks. Service from Aleza was great 👍🏼

Fantastic food, quick service and didn’t wait long for the food to arrive. The Palestine iftar platter was a nice touch. Shuvo was a fantastic waiter.

Shuvu was our server and he provided a helpful and friendly service.

Lovely setting, lovely staff, lovely service, lovely food. Really enjoyed my meal this evening. Can’t wait to come back.

Service was absolutely horrible from one of the waiters, cancelled our booking and sent us to the back of the queue when we had to break our fast, really had high hopes for this place.

This is my first ever review Upon arrival to this branch we were greeted and seated quite fast And that is when the fast service stopped 15 min wait for service to take our order 40 min wait for food to be served it got to a point tht my son ate the lemon slice from water that was given to us Chicken wings were bit bland and undercooked despite being called Cajun wings Waiting 20 min for my drink after food was served which I’ve ordered with the food The best was waiting for someone coming to get dessert order After waiting 20 min to someone coming We decided to just pay And that was another wait Despite the waiter was doing his best and was friendly Clearly there was some management issue as it was very disorganised As atmosphere Music was very loud and place where we were seated was cold

Dwayne had great customer service

The only reason I like this place is because brother dwayne Omar is the back bone and upholding foundation to what keeps this place alive.

Booked a table for 7pm didnt get acknowledged til 7.20pm then finally got seated at 7.30pm. We had decided what we wanted quite quickly but trying to find someone to take our order took half an hour almost for some reason on a Saturday evening they only had one girl taking orders for the whole restaurant. Put our order in and honestly it felt like almost an hour for food to come. The starter platter was nice everything on there was tasty then the pittmasters platter we ordered came and the rack of ribs that came as part of it was literally all fat no meat like it was disgusting. Spoke to the manager to maybe have it replaced but to even get someone to come took ages. She came and said the meat comes like that sometimes lol how is that ok to serve? Honestly the service was so bad and they weren't even that busy like we could see the staff standing around chatting away when we asked for help. In the end we were given 3 milkshakes for free instead of money off our bill which was fine but even that took half an hour like we sat there waiting for so long we ended up just getting up to leave and still we had to wait for the milkshakes at the counter. Don't think I'll be going back.

Really nice burguer in a very nice atmosphere. The staff was nice too.

Very American looking diner - the decor was great and the food quality was excellent!

I have eaten here multiple times in the past years, it's a great place filled with delicious food. Today I came there to eat some Cajun spiced chicken with a side of chips. It was very nice to eat and the service there was top notch. All the servers were very helpful, especially Zayn! It's American styled 50's diner and the food is created and cooked there. There is both a nice main food selection and desserts as well. I recommend for anyone that wants to eat in a comfortable place to eat. While waiting for the food there is even a pool table and a air hockey table that's around £1 to play.

Food was amazing, fresh and service was very good.

Fantastic food and great service from Nila

First trip to Big Moes and it's so wonderful. Great atmosphere and vibe. Very kind waitress called Naila was very helpful and attentive.

Fue muy agradable, el servicio al cliente era genial! La comida era muy agradable y excelente y sin duda recomendaría esta tienda

Great food, atmosphere and service. We were served by Naila who was very caring. Would come again. 10/10

My first time at big moes. In terms of aesthetics, the place looked great. Exceptionally well executed to the theme of a Diner. However, that’s really it - the tables and seats were sticky and dirty and when asked for a sanitizer to clean our hands after accidentally touching the filthy surfaces they said they didn’t have one. Moving onto the food- I ordered the buffalo wings and the Diner-mite burger. Unfortunately both the Appetizer and Burger were served at the same time, and when asked about why that was, we were told that’s just how it’s done there unless specifically requested that we would like the appetizers before the mains. Just plain bad restaurant practice. The wings were honestly incredible. Slightly colder than I would like but a solid 8/10 delicious. If I come back - it’ll be only for the wings. The burger on the other hand was sub par. And for the price, definitely not worth it. The turkey bacon inside the burger wasn’t crispy it was soggy and sloppy. Left the burger unfinished. Got fries with the burger, also bland. To make any sense out of them, we used the chilli sauce, which although had the big mos sticker on it, tasted a lot like chilli sauces you can get at your local donar kebab shops. Both the burger and fries were cold - partly because of being served with the appetizers and not after. Overall 2/10. Will not recommend. To sum up, what was good about the place were the buffalo wings, and the visual decor of the place. What was bad: The cleanliness/hygiene needs work, and the burger was way below expectations. Burgers not worth the price at all. Edit: after reading so many other recent reviews it’s safe to say that many others have experienced similar issues and the restaurant has failed to deliver.

Zayn was very engaging and really understood some of our frustration with some items of the food. Offered free dessert, £10 off and gave me a 20% off card for next time. He is the only reason we will give them another try.

Great customer service From shuro Very, very polite, very friendly

We are very happy. Food was very good. Came super quick and fresh. Specially thanks to NAILa for her amazing services.

Honestly, one of the worst service experiences I’ve had with a waiter. He was rude and rushed us while ordering, even grabbing our menus before I was finished. Keep in mind, the store was empty, so I have no idea why he was in such a rush. He also insisted that one of the items came as a meal, so I ordered a side and drink accordingly, only to later find out on the receipt that they were charged separately. He definitely needs more training in customer service. That said, two of the female staff members were attentive and helpful, and the food itself was pretty decent. I especially liked the BBQ ribs and brisket. We came around 6pm on a Thursday.

The food was soo good I wanted some more!!!!! Definitely going back. The service was really good only at the end they took a bit of time to give the bill. Overall it was amazing 👏 🤩 we had the buffalo wings 😍

Our first time at Big Moes's and we had amazing service from Zayn. Food was amazing.. We will be coming back.

It's an American style diner but with British style (small) portions. So I ordered a double stack of pancakes 🥞, but I only got 5, not 2x 3 (which is 6🙄). I also ordered it with strawberries 🍓🍓🍓 and no whipped cream. I didn't get the strawberries but did get the whipped cream. Obviously I told the waiter and after some arguing with the chef I got a (single) sliced strawberry 🍓, and the missing pancake. Probably why the place was not busy 🙄

Amazing service♥️ lovely and friendly staff …♥️♥️♥️love to!!! I wil come again

amazing food, amazing service. Highly recommend it and huge thank you to zayn!!

Vishali was really attentive and lovely, she took care of us and made sure we had all our food. She even bought a little treat for the baby we had with us. Thank you for the nice experience :)

Love this place, great service by Shuro

Excellent burgers - I had the beef and brisket burger, loved every bite. And the customer service was superb, especially the manager Zain was extremely friendly and welcoming, made our experience worthwhile!

We were served by Aliza who was truly wonderful, very enjoyable meal

Pabal was very kind and welcoming and great and fast smiling service. Food was amazing and came quick with great service. Really good experience

Vish was amazing. Very attentive, food was delicious and service was impeccable. Will be returning 😀

Vish was very good to us today and gave us a really good and smooth experience

Great service from Shuvo, the food was great and thank you for the lollipops, the kids loved it!

We had a great time :) Our server Zain was amazing, very helpful with suggesting meals.

a bit expensive, but was really worth it! the burger was soo goodd. the atmosphere is really on point 👌

Great experience Staff attentive Food was cooked to perfection for me Attended with family We all thoroughly enjoyed it all Shuvo was brilliant!!! Keep up the good work Music was at a good level most importantly

Great food warm customer service definitely recommend

Very good service and good food. Would recommend.

Aliza was amazing. She was helpful and efficient

Great atmosphere and great staff especially aliza and zayn