Big Moe's Diner in Redbridge

Beautiful food had a sharing platter meat was beautiful and soft waitress Vish was so helpful and pleasant lovely meal lovely food lovely staff

Several issues which results in a disaster visit. Firstly, we was ignored when we walked in. Waiting five minutes to be seated. Then when was, waited 20minutes for waiter to take our order. I asked for my son's (2yo) food to come out with my husbands and I starters. We had our drinks brought over and I don't know why in a American diner you serve Australian root beer?! Serve A&W! Starters come out and was just cooked cheap frozen food. No Childs meal come out and server no where near us to ask where his was as requested. He kept away to chat to friend at bar. Then he came over and said the pitmaster meal I ordered he has no half chicken, so I said as he offered two other kinds of chicken (wings and tender) as replacement. Food come out and my husbands meal of the sliders were poorly presented. The chicken burger when squeezed oozed oil till small puddle on plate. Both my husbands chips were warm, the chef put on my sons child plate scalding hot chips-THAT MAKES NO SENCE AND IS ASKING FOR BURNS. My meal was missing chicken as arranged. He said they didn't have any so gave me more brisket. DIDNT EVEN ASK ME. The lamb ribs were black burnt. Physically couldn't be eaten. We then waiting 20 mins for a staff member. A woman came over to take plates and I asked to speak to manager who when I mentioned the above, rather than being apologetic became argumentative that I should have told someone. WHO? We was forgotten and restaurant wasn't even busy. He offered free dessert and after his attitude I just wanted to leave. He game me discount off bill and scoffs when I also asked for the service charge to be took off. I would not recommend this place to anyone and certainly wont be going back.

I had an experience last night. The burgers were so cold and dry. I am really disappointed from you. I waste my money. Also the service was too bad so slow. I really dislike i am not gonna come back next time.

The man at the counter looks he wants to do back office work not at the counter. Didn’t even bother to reply back to customers saying hello to him. Always on the phone even when taking the order.

Went here for the first time, I was thoroughly happy with the food, service and atmosphere. It did help that I went during a really quiet time on a weekday but nevertheless, the experience gives me confidence to come again

Food tasted pretty good overall but the Cajun chicken needed more flavour. Their soft swirl ice cream is 10/10 The whole restaurant only had 1 waiter who has to serve food, clean tables, make drinks, welcoming new guests. It’s too much work for 1 person although she was polite and friendly. Also the toilets are in a bad condition considering how nice the table area is. The tap stops running after 1 second so how are you meant to clean your hands if you have to keep touching the tap 😂

Very welcoming atmosphere and great staff, spacial thanks to Vish, keep it

The customer service was good, hence why I am giving it a 4 star.

loved vish wonderful service from her !!

Staff and managers all lost and fighting.. No attention to customers as they too busy in the corner. Spoke to manager, he was completely lost and confused. Operational disaster and they really need some serious training especially the manager. Food was ok!

Nope!! Never again this has to be the worst place I have ever been too, we had a bad experience when they was located in beckton. I know the management changed and they was supose to have new and improved menu so me and Mrs thought we will give this place another chance but nope the food was not nice at all literally everything was so basic honestly think I could have done a better job making it at home the staff was literally no where to be seen we was waiting to place our order for almost 25mins and when the food arrived they gave us the starters and the mains altogether by the time we even started on the starter the mains wer literally ice cold my son ordered a burger and the patty was literally hard and cold told the employee and they had to go through 3 different employees untill the manager came and all she said was sorry, although after she did offer another burger but my son just didn't want it because he thought it would be ice cold again. Finally went to pay the guy that was taking our order did not want to give us the receipt he just typed the amount on the card machine with put telling us how much the total came up to untill I asked can I see the receipt had to tell him to take service charge off. Well the look on his face after was like I just robbed his pocket change 🤣 seriously thoe who ever says this place is improved do not believe it most of these tik tok people get paid to talk rubbish. Never again!!

Was looking forward to try their new & "improved" menu. Rather disappointed, Food was not nice, the kids cheese burger was burnt, overdone & hard, not suitable for anyone to eat let alone a child. Service was slow as usual (previous beckton branch same issue). However appertizer platter was okay, not too bad, although they shouldn't really gives mains with the Starter, as food got really cold. Overall not a good experience, Disappointment!

Great experiance at this location! Vish was very kind to help us to choose the best dish and drink. Great quality and price ratio!😀

I had an incredible experience at Big Moe's Diner & Smokehouse! The atmosphere is vibrant and welcoming, making it the perfect spot to enjoy a meal with friends or family. The menu offers a fantastic selection of hearty dishes, and everything we tried was absolutely delicious. The burgers were juicy and full of flavour, and the sides were a great complement to the meal. The service was attentive and friendly, adding to the overall great experience. If you’re looking for tasty comfort food in Ilford, I highly recommend Big Moe's Diner & Smokehouse!

lovely experience, wonderful food, amazing service overall amazing

Vish was really really nice with us. Everything was superb Thank you

What a good customer service! Vish was very kind and smiley! Thank you! Love the vegan burger!

Really nice place. Atmospheres nice along with very friendly and caring staff (especially Vish) alongside amazing food 10/10 would recommend

great food, really craving it again. The drinks was my favourite, had to get two as they fill it so much for a good price. The buffalo sauce is definitely my new favourite would recommend. Amazing service from vishra 👌👌

Amazing burgers and smoked meats. Brisket burnt ends is their best thing on the menu!! Brother Zain is very welcoming ♥

Went this evening and where shall I start... 1.Had to get staffs attention to order. 2.They apparently sold out of the platter at 8pm in the evening I've never experienced a restaurant selling out of a particular item on the menu so decided to order something else as this is the first time coming to Big Moes didn't want to disappoint my family of 6 so we all ordered separately. 3.The server gave our drinks first and spilt some on the table didn't even bother to come back to clean it so had to go to the counter and got some napkins and did it myself. 4.Food took about 40mins to arrive and the place was not busy at all. 5.The food overpriced and mediocre to say the least and portion size were not as expected. 6. We then had milkshake and the cream was off you could taste the curds.. ended in the bin. 7.Price for 6 £144 including service charge of about £16.. Plus extra £27 for milkshakes. I will give this place a miss .... Very disappointing only the decor is ok... Other than that it's a shambles. That's my take hopefully the management and owners take note.

Food was really good, was served by the waitress Vish who was lovely and kept checking if I needed anything. Would defo come here again.

Vish provided exceptional service! She was attentive, friendly, and made sure we had everything we needed. Her positive attitude made our dining experience even better. Highly recommend!

The food was barely satisfactory with cold fries and the beef burger was bland and it didn’t meet even the basic expectations for fast food. The staff was rude and unhelpful and I waited over 20 minutes for my order without any updates.

Good food but even better service. Was seated and served by Vish who gave us amazing hospitality, and had good knowledge of the menu items which really helped with our decision making. She deserves a raise.

Good quality, good portions, excellent service from vish

Haven't visited in years as the branch in beckton went downhill. This branch in ilford is advertised as a relaunch with different foods and flavours. Apart from the starter platter and fried chicken burger,, everything else we ordered was substandard and poor, especially the brisket, ribs, and chicken from the smoke house which were so dry and tasted like they were a few days old and heated in a microwave. Everything has so much mustard, which makes it sickening. Drinks were ok at best, and the milkshakes lacked any real flavour. Spent a few hundred pounds as we went with a party of 16. Overall, I am very disappointed, and we will not be visiting again, unfortunately.

Came here with friends for the first time. The food was good, and the portions really big especially if you get the wing Wednesday deal. Shuvo was really nice and made the experience more enjoyable too 😄.

Lovely place to eat, great atmosphere!! Really authentic surroundings.

The food and the ambient was very nice. Saad was very welcoming and smiling. Would recommend

Overpriced and overhyped. The burgers and shakes were just average, definitely not worth the excessive prices. Seating area is good but the food lets it down. Have had better fast food from much cheaper restaurants and street side vendors. Food is Halal but would not recommend.

Had a wonderful time at Big Moe’s. Food was good, but the service and atmosphere were amazing! Aliza was amazing and friendly, she served us well. She was considerate and so kind. We loved her energy and vibe! Will come back again whenever I visit Ilford.

Me and my partner have come here countless time in the past and never have had any sissies however upon our last visit there was an issue with the food I ordered as the waffle machine was not working, Vesh was super apologetic and offered me complimentary lemonade and chicken strips, outstanding customer service from her and the team. 10/10

Great place and food with good customer service

I loved the atmosphere, the service was excellent but the food was average and a bit overpriced.

Great atmosphere and friendly staff were very nice to our kids, such a clean space and great food! Thank you Aliza and the whole team

Great place to eat. Food was really good. Kids loved it. Staff were very attentive. Highly recommend

Lovely family atmosphere, kids loved it.. thanks guys

came here with family and friends. Multiple times. One of the best dining places with a 50s theme. definitely recommend it. And ViSh was amazing. Couldn't have asked for more. Coming back

Great food and the service was amazing, considering there was only 2 waiters. A little bit too loud, so would order delivery next time.

Wonderful experience, great food Vish is amazing with us cooperative and very jolly Love the atmosphere

I did come on a Tuesday... BUT it was my daughters BD and they made her feel like a princess ❤️

Big moes has definitely exceeded my expectations. Quality went down before but it's really improved - food on point - decor on point and customer service very good 😊

Food is 10/10 as always. Haven’t been in a while so nice to see they are back! Was served by shuvo who was excellent, quick service. Hope to be back again!

Saad is a amazing customer service host, everything was on time and constantly checked to see if we were fine. Excellent

Service 20/10, best service in a restaurant I ever came across. Last year I went and they still provide same level of service. Saad, Sohel, Vish & Kainat. Thank you for everything

Saad and Vish were amazing from the moment we walked in. Impeccable customer service. Vish was so helpful and made sure everything was ok with our food. Saad made sure the kids were happy too they got gift bags and balloons which the kids loved! Definitely a family friendly place and would visit again! Thank you Saad and Vish for making us feel so welcome and for your brilliant customer service!

Saad was a great person to deal with

Today I went a bigmoes with my family amazing food amazing hosting by Saad he is so polite and welcoming and nice person as well

Rish was very hospitable Food was very nice.

Vish was amazing, very considerate and lovely

Vish had very good service , very polite and attentive

Lovely experience with the family. Very good service by Shubo. Thank you

The inside was clean good burgers and deals for summer but although it was good it took a lot of time for 1 burger and fries the staff was nice but very lazy and slow

Amazing service, waiter provided me with amazing details and told me what’s the best options.

Could improve with more servers around

Amazing diner and food. Kids loved the menu. Everything was at a reasonable price. Vish served us and was great with the kids. Quick and friendly service. Will definitely come back again.

Shuvo was our server and he was lovely Food was banging

Too expensive for the quality of the meat.

Deepa gave us wonderful service

Highly recommend. Great food and service. Deepa was our waitress and was really helpful.

Deepa, offer a wonderful service.

Food was great, especially the cookie dough. Deepa’s service was amazing and she was very sweet!

Came here with my 4 nephews; Zayn was really accommodating and our experience was that much better. Would reccomend.

Great food and atmosphere. Shuvg was a great waiter. Always made sure we were okay and served us when needed.

Thank you to all the team for your great service today.

A lovely visit, food was delicious and the service provided by vish was ace. Really friendly and accommodating. 🙂

Everything’s good tasty 😋, but expensive

Amazing food, taste was mad ,expensive, if want to come bring minimum £20 ,but it all worth I, amazing and would come again

This is from Saudi Eats in London, with 60k+ followers across social platforms. Instagram & Tiktok: saudieats.ksa We recently had the pleasure of dining at this Retro 1950’s American restaurant that has been running for more than a decade now in London. The charm of a traditional American diner with the flavors of a smokehouse. This restaurant offers a spacious and inviting atmosphere, complete with entertainment options such as a pool table and an air hockey table (£2 per play). 🔥😍 During our visit, we have tried a variety of dishes, including the Starter Platter, Sharing Platter, Classic American, Diner Mite Burger, Fully Loaded, and Beef T-Bone Ribs. Each dish was meticulously prepared and absolutely delicious. Our beverages included milkshakes and the Passionate Mango drink, both of which were delightful.✨🤤 Menu Highlights and Prices 💰 • Classic American: £15.05 • Diner Mite Burger: £17.45 • Fully Loaded: £19.45 • T-Bone Steak (with sides and sauces): £28.00 • Starter Platter: £22.95 • Smoked Beef Ribs: £22.95 • Ferrero Milkshake: £5.25 Overall, the dining experience was outstanding, earning a solid 10/10. We look forward to returning and highly recommend this restaurant for family dining. 😍 🙏🤩

Great staff and food was good! Thank you Vish for your service

Good food! Good Service by staff especially by Vishali

What an amazing experience, the atmosphere , the food and the service was 5 star if I could give 6 stars I would. Shuvo and Saad (our waiters) were the best also the General manager Sohel was the best. Will be returning next week 😞

Vishali and saad are amazing host. The food was good and filling. The homemade lemonade was good

Vish served us and she was so attentive..Shuvo was amazing too. Excellent food and excellent staff. Well done!

I got the soft swirl for £2. It was really good but the only lotus flavor was in the syrup topping and once that top layer is finished it is okayish. Basically i was hoping the flavor would be in every bite and there would be biscuit crumbles.

Really nice food, especially Zayn was amazing. Must visit if you are looking for great food.

The place was really awesome and the food was 😋 delicious.. and the staff were very friendly .....must visit restaurant

The waitress was friendly and served well. Food is nice. Burgers were cooked well. I also liked the kinder white milkshake

The food was very tasty and satisfying. Shuvo, the server, is lovely and polite. Great customer service!! Also, Vish is very nice and helpful.

Come with my Mum and Daughter. Shuvo and Vish was nice and polite, showing great customer service. The food was nice and filling 😋

The food is really nice and tasty however it’s so hard to listen to yourself even speak because of how loud the air hockey table is. The food is very affordable and I love the offers they have during the week.

Visited on a Tuesday for late lunch. We were 1 of 3 families in the restaurant so not busy at all. However service was unbelievably slow, from taking our order, to bringing the food, to getting the bill. We had to grab the attention of staff for each one of these basic things. We asked for a high chair for our 1 year old and the staff member brought out a VERY dirty high chair, which I of course refused. She offered to clean it but I was already put off so declined. Should have checked the chair before bringing to the table Also need to leave condiments out on the table if service is this slow, because ketchup arrived when there were a handful of chips left. The restroom also really needs a revamp or clean at least! I only went to wash my hands but I felt dirtier coming out. On the other hand the food was absolutely delicious! We can't fault that at all! My classic buttermilk fried chicken burger was absolutely perfect! It's a shame about the service because it has put us off going back for a while.

Good was great ! Vish was so helpful!

Saad - great service fast and efficient

I was eating here with my partner, Saad was our server. I arrived 1 hour before my partner did and saad was very accomodating of that. He made sure everything was perfect. The food was great and the service was better.

Thank you Saad for excellent service and customer service very efficient. Thank you Saad for my ice cream too

Saad is the great host and person as well he is well known in his work good job by Saad

Great place to come with family and friends. Specially our waiter Saad was very friendly and helpful Definitely coming back for fully loaded burger and diner-mite burgers! Simply amazing !!!

Shuvo was amazing!!! He was kind and helpful while ordering

We were served by Vish, a very welcoming and kind staff member who made sure that we were well served.

We were served by Vish the waitress- very polite.

Food was nice and a special thank-you to vish who went out of her way to make the experience good

Brilliant service from Vish and excellent food.

Vish was great service very caring.

Excellent food which served the whole family. Really fast and efficient service. £3 summer kids meals no doubt was the best!

Saad was an amazing server he really mad our dinning experience really special.

The beef burgers are amazing. The ambiance gives you to the classic American experience. Plus, Saad gave us the best service.

Food is always amazing here, service was lovely Saad who served us couldn’t do enough. My kids loved the air hockey table which kept them entertained whilst waiting for their food. Only complaint the ladies toilets weren’t nice.

Very welcoming, saad was handling us today and he was amazing, checking if we needed anything and catering to our needs