Big Moe's Diner in Redbridge

One of the best atmospheres I’ve eaten at. Really classical American diner vibes. Food was good but a bit on the pricier side for what it’s worth. Only let down was the cookie dough milkshake which just tasted like a couple cheap cookies blended in a milkshake. Good quality food though. The waitress Vish was amazing and had great customer service.

The service was quick and food very good. However understaffed.

Decent food spot with good atmosphere and service here. Our waitress was Vish who was very helpful.

Good offers, but portions are not great. Buttermilk burger was far too crispy…

The food itself was not bad but the very small serving service was ok nothing special not worth that much money

Zayn at Big Moe’s Diner made our experience truly exceptional! From the moment we walked in, he welcomed us with a warm smile and great energy. Zayn was attentive and knowledgeable, recommending dishes that were absolutely delicious. He ensured our table had everything we needed and went out of his way to make sure we were comfortable and happy. His professionalism and friendly demeanor truly enhanced our visit, making it one to remember. If you’re at Big Moe’s, make sure to ask for Zayn – he’s fantastic!

Nice and clean staff were on point.

Excellent food, atmosphere and service. Zain and the rest of the staff were kind and helpful

Great set up and service was good but food was bitterly disappointing.

Menu looked good. Walked out in the end because Big Mos political stance and invalid accusations put us off. We took our money and morals elsewhere.

Very good. Staff were fast aswell as the food . Zayn was a great help. Recommend pitmaster platter

Extremely helpful staff, especially zayn

Absolutely lovely experience being here and celebrating my birthday at BIG MOES DINER. The waitress zayn and the other waitress salah were wonderful and served me and my family very well. Thankyou team!

Great atmosphere and service zain our waitress and helped us out very much.

First time visiting Big Moe's since they moved from Beckton to Ilford. The reassurant itself is pretty nicely laid out and give you the vibe of being in the an American burger shack place from the past. I made a reservation before hand and requested if it was possible to sit and dine in the car booth. Got there, unfortunately someone was still there as having a childs birthday party. Credit to Big Moe's staff for advising, once the party was done and booth vacated, we could then move from the temporary table allocated to us. In the end, we ended up staying where we were seated as did not want to wait for the other family to go as they were entitled to where they were, plus they had a party going on. Once seated and menus received, we (family of 6) decided what we were going to order and it took some time for the waiter/staff to come along and take out order. Once order was placed, we waited another 20 minutes or so for the food to come out. Was very surprised that the portion size was a bit on the small side, considering what they used to be and also Big Moe's claiming to be an American burger shack. If this is the case then they need to definitely up their portion size. Taste was good, chips were just a handful, sauce range very limited. The lead waiter/worker Zain was very attentive and helpful once the food was served. Not sure if we got value for money due to.portion size, but the do many family pack deals that make it better than ordering each item separately but won't be rushing back to eat there again, but will definitely go back again. The taste is good but portion size is on the smaller side than I would have expected. In the family pack deal for £45, you get 2 adult meals and 2 kids meals that also includes 4 drinks and 4 pots of ice cream, which tasted good as did the the milkshakes too. Definitely not happy with this 'hidden' service charge. Not sure if it's stated anywhere on the menu, but it's a bit underhanded in my opinion.

Very helpful and food came out very fast. Highly recommend

Can't really comment on the food because WE DIDN'T EVEN GET TO ORDER ANY. Everything took super super long from the moment we stepped in and waited to be seated. No acknowledgement from staff that they will be with us. Once we eventually sat down (on the smallest table she can find when it wasn't even busy), she told us to let her know when we are ready to order. When we were finally able to get her attention, she said she will be with us one second. She served food to another table (which is fine) and then just dissappeared. She then told another table who was waiting to order that she will be 2 minutes. She then went to clean tables even though the restaurant wasn't busy. We then decided to leave. Whilst walking out, she said thank you. Thank you for what exactly? That she had less work to do than she already had? Unfortunately won't be coming here again. Went on a Thursday evening at 7pm.

Vish was great! Good food and great service

Lovely atmosphere and Vish was great!

Generally good although service was rather slow

Server Vishali is nice and good work, always smile. Thank you

A bit run down but food and service (especially by Vish) was great! Would come back for a relaxing lunch.

Big Moe’s is a fantastic establishment. Great Service by Zayn and colleagues. Very warm and friendly! Had a fab time with the family.

Enjoyed dinner at Big Moe's. Excellent service by Zayn. Highly recommended.

Big moes has upgraded its food lol

Service was great - Vish was lovely. Food was yummy too

Vish is so lovely she was such a nice server. Very kind and welcoming, made our experience a lot better 💗

Spent my birthday here with my parents, had an amazing time. The food was delicious and warm and the birthday surprise was even better they played music and had a cake with a sparkler 10/10. Our server Vish was fantastic I’ve had her before and she’s such a sweetheart with efficient service and she’s incredibly nice. Big moes is my place fr #lovemacncheese

The food was great! It was hot snd fresh. The service is excellent. The waitress, Vish was very nice and made sure we got the best service!

Omgggg I love this diner it’s so customer friendly and food is amazing. Music is great Servers are awesome so kind and welcoming always greet with a warm smile. Food is always fresh and delicious and piping hot. Desserts 🍨🍰🧁🍦🍮🥮🍨🍪🍩☕️🧇🥞 are great too. Highly recommend this dinner. ❤️♥️❤️♥️ Vish served us such a wonderful lady with a beautiful smile and so welcoming.

After I bought the kids here for dinner, I was told by the manager (sohail) that he’s closing the store as ‘it’s dead’. What a joke. We checked online and they close at 10:30. How is it possible that he can close before 9. The kids were excited but i guess big moe’s don’t care. Anyway. Food is usually ok. Just extremely disappointed. ☹️☹️☹️

Very tasty food. Lack of service, long wait for waitress and no follow-ups. The restaurant is really nice, so i do recommend as a must visit burger shop

This was lacking tbh . Meat was low grade and all fat, brisket came out cold and was very very thin, chicken was very very dry,Pickles were literally 3 slices of gherkin skin and 2 jalapeño piece, The chips were hard overall not a good experience, my first sign should have been that it was completely empty., despite being vital on TikTok. Would not recommend .

Beautiful food had a sharing platter meat was beautiful and soft waitress Vish was so helpful and pleasant lovely meal lovely food lovely staff

Several issues which results in a disaster visit. Firstly, we was ignored when we walked in. Waiting five minutes to be seated. Then when was, waited 20minutes for waiter to take our order. I asked for my son's (2yo) food to come out with my husbands and I starters. We had our drinks brought over and I don't know why in a American diner you serve Australian root beer?! Serve A&W! Starters come out and was just cooked cheap frozen food. No Childs meal come out and server no where near us to ask where his was as requested. He kept away to chat to friend at bar. Then he came over and said the pitmaster meal I ordered he has no half chicken, so I said as he offered two other kinds of chicken (wings and tender) as replacement. Food come out and my husbands meal of the sliders were poorly presented. The chicken burger when squeezed oozed oil till small puddle on plate. Both my husbands chips were warm, the chef put on my sons child plate scalding hot chips-THAT MAKES NO SENCE AND IS ASKING FOR BURNS. My meal was missing chicken as arranged. He said they didn't have any so gave me more brisket. DIDNT EVEN ASK ME. The lamb ribs were black burnt. Physically couldn't be eaten. We then waiting 20 mins for a staff member. A woman came over to take plates and I asked to speak to manager who when I mentioned the above, rather than being apologetic became argumentative that I should have told someone. WHO? We was forgotten and restaurant wasn't even busy. He offered free dessert and after his attitude I just wanted to leave. He game me discount off bill and scoffs when I also asked for the service charge to be took off. I would not recommend this place to anyone and certainly wont be going back.

I had an experience last night. The burgers were so cold and dry. I am really disappointed from you. I waste my money. Also the service was too bad so slow. I really dislike i am not gonna come back next time.

The man at the counter looks he wants to do back office work not at the counter. Didn’t even bother to reply back to customers saying hello to him. Always on the phone even when taking the order.

Food tasted pretty good overall but the Cajun chicken needed more flavour. Their soft swirl ice cream is 10/10 The whole restaurant only had 1 waiter who has to serve food, clean tables, make drinks, welcoming new guests. It’s too much work for 1 person although she was polite and friendly. Also the toilets are in a bad condition considering how nice the table area is. The tap stops running after 1 second so how are you meant to clean your hands if you have to keep touching the tap 😂

Went here for the first time, I was thoroughly happy with the food, service and atmosphere. It did help that I went during a really quiet time on a weekday but nevertheless, the experience gives me confidence to come again

Very welcoming atmosphere and great staff, spacial thanks to Vish, keep it

The customer service was good, hence why I am giving it a 4 star.

Nope!! Never again this has to be the worst place I have ever been too, we had a bad experience when they was located in beckton. I know the management changed and they was supose to have new and improved menu so me and Mrs thought we will give this place another chance but nope the food was not nice at all literally everything was so basic honestly think I could have done a better job making it at home the staff was literally no where to be seen we was waiting to place our order for almost 25mins and when the food arrived they gave us the starters and the mains altogether by the time we even started on the starter the mains wer literally ice cold my son ordered a burger and the patty was literally hard and cold told the employee and they had to go through 3 different employees untill the manager came and all she said was sorry, although after she did offer another burger but my son just didn't want it because he thought it would be ice cold again. Finally went to pay the guy that was taking our order did not want to give us the receipt he just typed the amount on the card machine with put telling us how much the total came up to untill I asked can I see the receipt had to tell him to take service charge off. Well the look on his face after was like I just robbed his pocket change 🤣 seriously thoe who ever says this place is improved do not believe it most of these tik tok people get paid to talk rubbish. Never again!!

Staff and managers all lost and fighting.. No attention to customers as they too busy in the corner. Spoke to manager, he was completely lost and confused. Operational disaster and they really need some serious training especially the manager. Food was ok!

loved vish wonderful service from her !!

Was looking forward to try their new & "improved" menu. Rather disappointed, Food was not nice, the kids cheese burger was burnt, overdone & hard, not suitable for anyone to eat let alone a child. Service was slow as usual (previous beckton branch same issue). However appertizer platter was okay, not too bad, although they shouldn't really gives mains with the Starter, as food got really cold. Overall not a good experience, Disappointment!

Great experiance at this location! Vish was very kind to help us to choose the best dish and drink. Great quality and price ratio!😀

I had an incredible experience at Big Moe's Diner & Smokehouse! The atmosphere is vibrant and welcoming, making it the perfect spot to enjoy a meal with friends or family. The menu offers a fantastic selection of hearty dishes, and everything we tried was absolutely delicious. The burgers were juicy and full of flavour, and the sides were a great complement to the meal. The service was attentive and friendly, adding to the overall great experience. If you’re looking for tasty comfort food in Ilford, I highly recommend Big Moe's Diner & Smokehouse!

lovely experience, wonderful food, amazing service overall amazing

What a good customer service! Vish was very kind and smiley! Thank you! Love the vegan burger!

Vish was really really nice with us. Everything was superb Thank you

Really nice place. Atmospheres nice along with very friendly and caring staff (especially Vish) alongside amazing food 10/10 would recommend

great food, really craving it again. The drinks was my favourite, had to get two as they fill it so much for a good price. The buffalo sauce is definitely my new favourite would recommend. Amazing service from vishra 👌👌

Amazing burgers and smoked meats. Brisket burnt ends is their best thing on the menu!! Brother Zain is very welcoming ♥

Went this evening and where shall I start... 1.Had to get staffs attention to order. 2.They apparently sold out of the platter at 8pm in the evening I've never experienced a restaurant selling out of a particular item on the menu so decided to order something else as this is the first time coming to Big Moes didn't want to disappoint my family of 6 so we all ordered separately. 3.The server gave our drinks first and spilt some on the table didn't even bother to come back to clean it so had to go to the counter and got some napkins and did it myself. 4.Food took about 40mins to arrive and the place was not busy at all. 5.The food overpriced and mediocre to say the least and portion size were not as expected. 6. We then had milkshake and the cream was off you could taste the curds.. ended in the bin. 7.Price for 6 £144 including service charge of about £16.. Plus extra £27 for milkshakes. I will give this place a miss .... Very disappointing only the decor is ok... Other than that it's a shambles. That's my take hopefully the management and owners take note.

Vish provided exceptional service! She was attentive, friendly, and made sure we had everything we needed. Her positive attitude made our dining experience even better. Highly recommend!

Food was really good, was served by the waitress Vish who was lovely and kept checking if I needed anything. Would defo come here again.

The food was barely satisfactory with cold fries and the beef burger was bland and it didn’t meet even the basic expectations for fast food. The staff was rude and unhelpful and I waited over 20 minutes for my order without any updates.

Good quality, good portions, excellent service from vish

Good food but even better service. Was seated and served by Vish who gave us amazing hospitality, and had good knowledge of the menu items which really helped with our decision making. She deserves a raise.

Haven't visited in years as the branch in beckton went downhill. This branch in ilford is advertised as a relaunch with different foods and flavours. Apart from the starter platter and fried chicken burger,, everything else we ordered was substandard and poor, especially the brisket, ribs, and chicken from the smoke house which were so dry and tasted like they were a few days old and heated in a microwave. Everything has so much mustard, which makes it sickening. Drinks were ok at best, and the milkshakes lacked any real flavour. Spent a few hundred pounds as we went with a party of 16. Overall, I am very disappointed, and we will not be visiting again, unfortunately.

Lovely place to eat, great atmosphere!! Really authentic surroundings.

The food and the ambient was very nice. Saad was very welcoming and smiling. Would recommend

Came here with friends for the first time. The food was good, and the portions really big especially if you get the wing Wednesday deal. Shuvo was really nice and made the experience more enjoyable too 😄.

Overpriced and overhyped. The burgers and shakes were just average, definitely not worth the excessive prices. Seating area is good but the food lets it down. Have had better fast food from much cheaper restaurants and street side vendors. Food is Halal but would not recommend.

Had a wonderful time at Big Moe’s. Food was good, but the service and atmosphere were amazing! Aliza was amazing and friendly, she served us well. She was considerate and so kind. We loved her energy and vibe! Will come back again whenever I visit Ilford.

Great place and food with good customer service

Me and my partner have come here countless time in the past and never have had any sissies however upon our last visit there was an issue with the food I ordered as the waffle machine was not working, Vesh was super apologetic and offered me complimentary lemonade and chicken strips, outstanding customer service from her and the team. 10/10

Lovely family atmosphere, kids loved it.. thanks guys

came here with family and friends. Multiple times. One of the best dining places with a 50s theme. definitely recommend it. And ViSh was amazing. Couldn't have asked for more. Coming back

Great atmosphere and friendly staff were very nice to our kids, such a clean space and great food! Thank you Aliza and the whole team

Great place to eat. Food was really good. Kids loved it. Staff were very attentive. Highly recommend

I loved the atmosphere, the service was excellent but the food was average and a bit overpriced.

Great food and the service was amazing, considering there was only 2 waiters. A little bit too loud, so would order delivery next time.

Wonderful experience, great food Vish is amazing with us cooperative and very jolly Love the atmosphere

I did come on a Tuesday... BUT it was my daughters BD and they made her feel like a princess ❤️

Food is 10/10 as always. Haven’t been in a while so nice to see they are back! Was served by shuvo who was excellent, quick service. Hope to be back again!

Big moes has definitely exceeded my expectations. Quality went down before but it's really improved - food on point - decor on point and customer service very good 😊

Saad is a amazing customer service host, everything was on time and constantly checked to see if we were fine. Excellent

Service 20/10, best service in a restaurant I ever came across. Last year I went and they still provide same level of service. Saad, Sohel, Vish & Kainat. Thank you for everything

Saad and Vish were amazing from the moment we walked in. Impeccable customer service. Vish was so helpful and made sure everything was ok with our food. Saad made sure the kids were happy too they got gift bags and balloons which the kids loved! Definitely a family friendly place and would visit again! Thank you Saad and Vish for making us feel so welcome and for your brilliant customer service!

Saad was a great person to deal with

Today I went a bigmoes with my family amazing food amazing hosting by Saad he is so polite and welcoming and nice person as well

Rish was very hospitable Food was very nice.

Amazing diner and food. Kids loved the menu. Everything was at a reasonable price. Vish served us and was great with the kids. Quick and friendly service. Will definitely come back again.

Vish had very good service , very polite and attentive

Vish was amazing, very considerate and lovely

Lovely experience with the family. Very good service by Shubo. Thank you

The inside was clean good burgers and deals for summer but although it was good it took a lot of time for 1 burger and fries the staff was nice but very lazy and slow

Amazing service, waiter provided me with amazing details and told me what’s the best options.

Could improve with more servers around

Highly recommend. Great food and service. Deepa was our waitress and was really helpful.

Deepa gave us wonderful service

Shuvo was our server and he was lovely Food was banging

Food was great, especially the cookie dough. Deepa’s service was amazing and she was very sweet!

Deepa, offer a wonderful service.

Too expensive for the quality of the meat.

Great food and atmosphere. Shuvg was a great waiter. Always made sure we were okay and served us when needed.

Came here with my 4 nephews; Zayn was really accommodating and our experience was that much better. Would reccomend.

Amazing food, taste was mad ,expensive, if want to come bring minimum £20 ,but it all worth I, amazing and would come again

Thank you to all the team for your great service today.