The best restaurants in Midlothian Edinburgh and Lothian

They keep you waiting for 20 minutes without saying anything to you and then tell you it will be another 30 minutes before they can serve you as they have online orders which take priority. Rude staff and shocking waiting times

Dry scone, worst tasting scones ever just crumbled. Won't be back in a hurry. Noisy and dirty, only 1 person serving. Very expensive.

Cold Chips Damp Burger Roll Warm MilkShake Useless

This is our first and last time we will eat at KFC Straiton. It is dirty, filthy, a dump and should be investigated by heath and safety and that's putting it mildly!! Rubbish overflowing in the bins inside the restaurant and staff dropping the wooden spoons onto the dirty floor when filling up the container then picking them up and putting them back into the container with the newly stocked ones eugh!!🤢 The food was hot and freshly cooked and because we paid for it we ate it. After finishing our food, I needed to go to the toilet. I walked into a floor that was swimming in something other than tap water, the toilet seat was swinging on one hinge which made it unstable to safely sit down and after finishing my business I went to wash my hands and was faced with sinks that were filthy and unhygienic. I don't recommend eating at this KFC. Too many staff members hanging around and no one bothering to clean the place

I entered the shop and waited a long time to place my order. I asked for a wrap and a portion of potato crispers. I was told there weren't any wraps available. I then asked for wholemeal bread and the assistant produced a different bread, informing me in a very gruff manner that it was the only type of bread they had left (this was not that late in the day). Once my sandwich had been toasted I was asked what I wanted on it. I asked for lettuce, onion and olives. I was informed that there were no onions available. I got to the checkout and my sandwich was handed to me. I asked for my portion of potato crispers and was informed that there weren't any. I asked why I hadn't been told this when I placed my order, and just about had my head taken off by the young female on the till. She shouted at me "Because it wasn't me who served you!!" I was absolutely stunned by this. However, I attempted to pay for the food I had received only to find that the little madam had deducted my Subway points to pay for it, which I hadn't asked her to do and hadn't wanted to do. I wasn't offered a receipt and I was glowered at. It was honestly a disgrace. I made a formal complaint to the head office and received a response asking for more information. I responded and haven't heard a thing since, which shows how disinterested Subway are when it comes to customer service. I won't be back.