Fayre Tasty in Midlothian

Lovely meal and friendly staff the pool room was a bonus will certainly be back lovely fire keeping the bar area warm lovely menu with a wide variety to choose from

This place goes from bad to worse. Service is at snails pace - the staff clearly wish they were somewhere ( anywhere) else. No urgency, no smiles - just awful. If any of these staff worked in any stand alone coffee shop they would be dismissed. If this coffee shop wasn’t attached to a garden centre it would have closed by now. All that said all the faults are entirely down to the local management. There is clearly inadequate training and inadequate supervision leading to what looks like a totally cheesed off work force. Just awful.

Half of the chips were undercooked, definitely not edible.. What a disappointment. It isn't getting any better unfortunately.

We were just so disappointed last night - 01/03/2024. We had family staying and booked a table for Friday eve. 4 adults and a baby. First, there's no one to greet you on arrival and show you where your table is anymore. We went and searched for it ourselves, found our name and time on the table. Fine, but then there was no highchair ready at the table on arrival despite requesting it when we booked the table. The bar was really busy, so instead of queuing to order our food and drink, we ordered through the QR Code/ app. Drinks then took ages to arrive. So did the food. Portion sizes were measly! Not enough scampi and not enough chips on all our plates. Chips also didn't taste of anything at all, just frozen rubbish. We had also ordered a side of roasted vegetables which was embarassingly small for the money. Burgers were just really average too - they used to do some amazing crispy buttermilk chicken burgers but seems they've scrapped them sadly. One of us had upgraded to (and we paid extra for) sweet potato fries but received normal chips by mistake. We told the waitress and then had to remind them several times about the sweet potato fries we had actually ordered, and by the time they arrived nearly 1/2 hour later, we'd all obviously finished our meal by then! Just rubbish service. They were not quick enough - sweet potato fries really don't take even 5 mins in the fryer! No excuse for it, and clearly no thought for the customer experience. I can appreciate they are busy (and clearly understaffed) but if there's a problem with someone's meal, a good pub restaurant would remedy the issue asap! Safe to say - glad we didn't leave a tip! Also weird that the app asks you to tip upon payment before you even get any service/ your food! Very strange. I'm all for supporting local but it was rubbish last night and we definitely won't be returning. It used to be good and now it's awful. Understaffed and no one seems to care about the customers. Maybe it was just an unfortunate Friday night rush but still, could do a lot better.

Inexplicably just stopped being a restaurant. Can't find anything about it online. Open but for what purpose I don't know. Now the guests at the associated premier inn next door have nowhere to eat. We were regulars and it was great to have somewhere affordable and reliable to get a meal. We are owed an explanation.