The best restaurants in Plympton Chaddlewood Plymouth South West

The food is always hot, fresh and delicious. The portions sizes are generous and everything is cooked and ready to collect in great time. The lady who takes the orders and hands you your takeaway is fantastic! Always so friendly, smiley and genuinely makes you feel like a valued customer :-) Thank you

Very varied menu . Good deals for families . Service can be slow at times and I would defo book a table as this place is really busy

could catch a fish faster been waiting here for 50 mins

very rude manager. all because i accidentally gave him the wrong fuel pump number by accident🤦 i said sorry, its number 4 started raising his voice at me saying its your fault not mine. ive spent a lot in here but wont be anymore.

very poor service second time ordering and food turned up late and cold. also very rude on the phone. will not order again

It appears that the staff had someone compose the previous review early hours this morning. As last night I ordered from this place and after being spoken to so badly, I asked for her name, she refused to provide it. I have never encountered such discourtesy before. I placed an order and clearly communicated my preferences, especially since she specifically stated that the chicken chow mein came with barbecue sauce. I also asked do they do egg for the rice. The lady stated yes. I clearly remember my conversations, even when I first called the receptionist was distracted and kept telling me to hold. Instead of receiving egg fried rice or chicken chow mein, I was only given special fried rice. While I understand that mistakes happen, I was shocked by the bad attitude I faced when I called. She wouldn't acknowledge her error or even accept there was a miscommunication. (maybe if she listened and concentrated when I was on the phone). There are two young girls at the desk taking orders, and unfortunately, their immature behaviour and lack of customer service are hurting this business. Aside from the review that was evidently written by one of their friends, early hours this morning, stating her name, you'll find that the most recent feedback highlights the poor attitude of the customer service. However, the delivery personnel were very polite and genuinely apologetic about the situation. Why not have them at the reception instead? First point of contact is very important. I currently will not be placing any more orders here. But maybe an apology would be helpful. Your staff could benefit from basic customer service training, as the receptionist seems unable to handle basic complaints. I assume you also allow them to respond to customers reviews on here, as some replies are very unprofessional. Their replies sometimes suggest a refusal to accept that their customer service was inadequate, showing in capability of learning and willingness to provide better service.

The woman who works around lunch time and the chap who rides a motorbike are such an absolute pleasure to deal with. I'm sure the rest are lovely, but these two make my day when I pick up a lunch pizza from time to time. Much love, David Binfield (The guy with a motorbike who picks up lunch deals sometimes)