Zu's Ilford in Redbridge

Thank you chaps, the food and service was first class

I ordered a lamb steak meal and kheer. The steak was great cooked perfectly as it should be, with no smell at all. The kheer was also delicious. I definitely recommend this place!

Amazing authentic food!! Abbas is an asset

We went there quite late , gave us complimentaries and the food was good and the service was excellent

I am regular customer at Greene street but this branch is also nice. Must try

Best grilled chicken with their signature chilli sauce amazing

The staff behaviour was rude with customers Totally unprofessional staff Food was old last two days Out dates food I suggest these guys to close the restaurant please

Bad food bad services highly not recommended

The chicken bryani was gone off when I heated it up I think it was old didn't taste right. Don't recommend that.

Their food is delicious i must say. Also their behavior is outstanding. Really appreciated.

Delicious taste with amazing staff, specially Guy called “ Ahmed “

Best Place to eat food 🥘 Management 💯 ahmed 👑

Just wow, had an amazing experience eating here, warm welcoming environment especially manager ahmed, was very helpful and kind

Very nice food, very consistent in the quality and taste. Especially with the price you are paying. Very reasonable. They are open till late which is helpful when I am coming home late. Just a note. The staff can sometimes be abit moody, as if they don't want to be there. Me personally can overlook that as the food is nice. However, customers who are really keen on great customer may not be impressed by certain members of staff. /

I had the grilled chicken meal. Tasted absolutely amazing. Chicken was soft and tender and grilled perfectly. Will be eating here more often. Well done guys.

Excellent taste consistency under Imtiaz Bhai

Excellent taste and very nice customer service. Ahmed is a star and manages well. Thank you

Hreat experience as always, junaid was good and helpful as always... great place ..would highly recommend

Had a chicken shawarma wrap, very good flavour, fast and friendly service and good food

food was delicious, was freshly made in front of me.

Food and service is excellent. I'm really satisfied by the meal. You should give it a chance.

Worst Nihari I’ve ever had. So watery and bland. Please don’t serve inedible food like this to your customers. Very disappointing.

Went there for the first time the other day, and hands down one of the best food you’ll get in Ilford, prices are very reasonable too

Absolutely abysmal! My food took 45 mins to come after ordering to only find thick black hair in it! Looked like pubes! after complaining, they told me it’s my hair.. my hair is thin and long. I’m so disgusted. Pls avoid at all costs😭

Wastage of money.. they even don’t know how to make a kebab roll!

all i wanted was a kebab roll….instead i got a overheated burnt kebab which was full of spice. disappointed.

Nice food especially chicken shawarma in ilford

Good food but the guy is in his own world and has no sense of time. Have ordered from here a few times and each time they take AGES. Be prepared to wait.

I ordered via uber eats they got my order wrong by not reading the instructions which left me unable to eat my food. I had called and complained as before ordering in uber eats I confirmed specific orders and they said this will be fine but it wasnt. The customer service was amazing as he advised me to order a coke can and he will redo my order ad I paid for an order which I was unable to eat. The new order came as I requested so I am happy they dealt with the issue professionally. I am not one to complain but at 12 midnight when I am hungry I did not expect my food to be wrong but I am happy with the end result even though I had to reorder and wait but the fact they had amazing customer service after realising thier fault is a good sign of customer service and appreciate thier customers. Thank you for resolving my issue promptly and professionally. The food was hot and amazing that's why I order from here. In future please do read the instructions as a peice of advise to prevent this issue occurring when any potential customers. Thank you zus and team.

The staff are rude I called before hand to say I have milk and egg allergy and asked if my meal contained these products I was told no when it came my meal was smothered in yogurt sauce I called and was told I can't read the app says the food comes smothered in saurce it doesn't he said I had to re order my food and pay again when my husband took the phone over he goes sorry sorry its OK order a coke on the app I send you food why should we order something to get a replacement the staff are sexist rude to women do not order

The grilled chicken wings are amazing I would recommend that you try them for a mouth watering experience

Overall the food is really tasty and fresh, especially the chicken grill. The chicken was tender and juicy. The naans are made infront of you. The sitting area is small and the toilet is a bit dirty. Also the service is a bit slow as they receive too many delivery orders. But the food is really good. Highly recommended.

Awful Meat. stringy and loads of fat. do not recommend.

Best grilled chicken in town. The way it was cut into 10-12 pieces makes it perfectly cooked and easy to consume. The dips given were also apt. Do give it a go.

Chicken shish wrap or chicken shawarma or even chicken steak. You can’t go wrong, tastes very good.

I give up on this place, the food is decent but even then its not as good as green st branch The really big issue is the service, Ffs The staff are either deaf or mental unavailable, Even the most simple orders are botched up along with the fact they take forever to cook it, Like genuinely ridiculously slow, Dont ever consider this place if your hungry or in a rush You will regret it,

so so so amazing, the food was delicious and the service was immaculate especially brother uwais he was so kind and helpful💘

Absolutely delicious food and always tasty. Highly recommended. Each time I order I have to order Zarda too it’s just perfect with my tea.

What a terrible service today. This asian pakistani boy served me. Waited for 30 minutes for a shawarma. He was on the phone and doing nothing. Food was completely cold and the smallest portion ever. 1 bite and it was finished. When i called to complain he says "I am the mamager, do you know my dad is? He made the chilli sauce" What an absolute joke. Then he says bring the food back and ill give you another one? You think im going to wait for another 30 mins for you to serve me? Avoid at all costs

I really enjoyed their Shawarma doner. While they are having an excellent service🙌

"Absolutely loved my experience at Zu’s aroma of freshly grilled meat hit me as soon as I walked in, and the flavours did not disappoint. The meat was perfectly seasoned and tender, and the variety of sauces and toppings allowed me to customise my kebab just the way I like it. The portion sizes were generous, and the prices were very reasonable for the quality of food served. Friendly staff and cozy atmosphere added to the overall enjoyment of my meal. Can't wait to come back for more!"

I had Lamb kebab and Spanish chicken curry it was so so delicious. I heard their mix grill is very good aswell which I be coming to try next time. Food was so fresh. Mariam has served and suggested the food mentioned above.

Tried eating in and clarifying my order after 5 minutes to ensure the food wouldn’t take long. Was greeted with grunts and barely a visible response. After 15 minutes asked for the status of my order and it turns out they got the order wrong. I tried to gauge how long my order would take from the current point but was given no help. After about another 10 minutes was told at least 10 minutes further. So, after about 30 minutes in total with no progress made on my food and the service being completely dead rubber I walked out

Great taste and staff. Excellent service 👏

Good service. Great taste. Friendly staff. Highly recommended. Specially Delicious parathas.

Very nice experience great customer service. Their sehri menu is amazing parathas are awesome must try will return

not happy about service. had to wait 30 mins for food when had ordered like an hour before just to make sure it gets ready on time. No apology what's so ever.

Worst staff. Very very rude. You have to wait for one hour to get your cold food from rude staff

£3 biryani takeaway was very nice.

chicken biriyani oily and nothing special, 3 stars out of 5 is all it is. can get better biriyani at better prices

Maaaannn I am obsessed with their food sssoo amazing sooo good just amazing taste I am from Pakistan and never tried such authentic kabab here until it's Zu's

The restaurant itself is sooo great and their food is so good , talking about the portion size it is crazy that just for 10 pounds you little get tub of haleem or nehari or fatty rolls and shwarma or anything. Don’t even get me started on the taste its just too good specially the sauces.

Shery and his team (Sharjeel) have been absolutely 💯 👌🏽 great hosts on my 1st visit to this wonderful restaurant. The food is authentic, fresh and homemade with love from Pakistan 🇵🇰 and Turkey 🇹🇷 and is a must try! Minimum 7 ☆☆☆☆☆☆☆ Thank you very much Zu's Ilford ♥️

The worst restaurant I have ever been to , very poor costumer service, I ordered large portion and was given a small portion with little salad for the price of large . I had to wait 40 mins , it was not even busy . Avoid this restaurant like corona virus . There biryani was very horrible, plain rice with add of cooked chicken curry on top . Overpriced, not good food , no good cooks . Only the older gentlemen was nice and working hard . This was a horrible experience will not be coming back again ever .

I ordered chicken shawarma large with nan, through Uber eats and when it arrived. I felt like all I ate was nan and salad there was very little shawarma, especially when I ordered large, I dread to think what small would look like, hardly any shawarma I was fuming. Are they keeping for themselves or somthing, I would reccomend you to remind them to have a fair portion of shawarma or maybe the driver is taken it. Don't do this!

Worst customer service ever experienced. Food was raw and cold waitied 45min for food. Everytime i asked how long man got rude towards me. Avoid at all cost

The food is awesome with exactly delicious taste , All i want to say is, these people knows the belly best ❤️

I am a regular customer of Zus for both ilford and green street branch. However todays experience has disappointed me and I am very shocked. I went in at 1:30am and had asked for chicken shawarma and chips, and large chicken shawarma and naan. I have been waiting 20 minutes which I was happy to wait. Only then, the server has said they have run out of packaging and can give the food seperately. After showing me the container that he will give me shawarma in, I was in shock. It was a really small foil container(smaller then a salad container). He assured that it is the usual regular portion so trusted him. After opening the food. I was in awe, this was most definitely the smallest portion I have received ever. The photos will speak for itself… annoyed as the server has stated it is the same portion when it clearly isn’t. The least they could’ve offered was a discount for the inconvenience and smaller portions. But I guess the money was more important for them.

If I can give 0 stars I would but one star is the least i can do. I come in seeing an empty shop after work, no one wanted to serve me. Literally avoiding me. After waiting ten minutes i had to ask the staff if they're available to serve me and my friend. my friend just wanted to know if he can buy lamb chops with rice and the staff. Just said no. I look at the menu showing my friend he can buy the rice and lamb chop separate. My friend then said to me "he clearly don't care about us cause if he did he would of showed us the rice on the menu instead you showing it him saying no" This made it very clear that the staff did not like us. After waiting 15 minutes to get served another costumer walked in and was served before me. I asked the staff how long will it take and was told it will be done in 5 minutes but can clearly see them making only chicken. Stop hiring people with no costumer service background. I know you wanna help your family and friends but you can't choose who you wanna serve. Some of us are hungry just finished work and to not be served in a shop where it takes time to cook food is a horrible experience. Eventually after waiting almost 20 minutes we decided to test out the service one last time. I said to the staff that we are coming back only for him to ignore us. if he didnt ignore us maybe i wouldn't have left a review like this Hire someone that's gonna help your business grow and that loves all the costumers. not one that picks and chooses based on appearance. My friend is black and he felt discriminated and was realy upset with the experience Worst service ever I'll never step foot in this brunch again and I'm telling everyone in the goodmayes community about this service and to not buy from here

Great food. Best grilled chicken in the town.

Food was good once long back so we tried again, but this time the wings were so bad we could not even eat them. I am sure it could have given me stomach ache. They are not very good about maintaining quality all the time. It was late night by the way.

all the staff is full of attitude for no reason apart frm a young short guy he is gud.. very disappointing staff was so gud untill kashif or yusuf was there.. new staff is clueless... called and ordered a chicken 30 min before bcz i dnt wanted to wait in car with kids in cold. when i reach at the restaurant they say sorry we forgot to put ur order.. honestly very disappointing ...

OK, better places for this type of food

First time trying this restaurant a very late night eats, for something that's open that late was pretty good it's a Pakistani grill house were they do all the classics as in kebabs,curry,sides...and with their own version of shawarma they had sadly run out of lamb so I opted for chicken shawarma large(£9) I would say it's not bad about average then I also had lamb samosa(£1.50) which is the classic Pakistani version with extra crust was really nice, the mango Lassie (£3) was nice and thick. For some reason, they don't do mayonnaise🤔

just ordered chicken shawarma and lamb kebab roll . It is raw and absolutely disgusting. Avoid and save yourself from food poisoning

Great food and customer service would definitely recommend Food was served quickly and complimentary starters received!

Clean premises, staff are helpful and a good range of food to choose from. They go the extra mile if you have any requirements or preferences!

Best food in town. Quality. Fresh. Best flavours. Underrated. IYKYK. Check out how well they pack it to keep those flavours locked in. Its my local and also, the chicken shawarma is top tier too. Sheri and Arfan’s are gents. Good service always makes the food taste better. Alhamdulillah

Right , I want to start by saying I'm extremely fussy when trying places , I always worry , but my partner just ordered me food from here as in the past this was his favorite go to and I had to write a review straight after eating , the food was outstanding, never have I eaten 5 lamb chops at once 😂 and I tried my partners biryani and it was really good , don't sleep in this place guys . If you want good Pakistani food full of flavor, this is the place !!! 🤗 Yum !

Best Shawarma Place in Ilford. Thumbs Up.

Been regular customer Food always been fresh Touch of Turkish in some dishes Great stuff

Rubbish decided to cancel my order at the last minute when I called them they found it funny when they admitted to cancelling my order.

Spice Lovers, Rejoice! 🌶️🥙 I recently had the pleasure of trying the spicy chicken shawarma from this takeaway, and it was an absolute flavor explosion! 🔥 From the first bite, I could tell this was something special. The chicken was tender, succulent, and perfectly spiced to give it that delightful kick I crave in a shawarma. 🤩 What I appreciate most is the balance of flavors - the spiciness was just right, not overpowering, and complemented by the freshness of the veggies and the creaminess of the sauce. It's clear that they take pride in crafting a shawarma that's both delicious and memorable. 🌯 The service was quick, and the portion size was generous, making it a satisfying meal. Whether you're a spice enthusiast or just looking to try something new, I highly recommend their spicy chicken shawarma. It's a taste sensation that will keep you coming back for more! 👍👍👍

Exactly same taste as their other branch. I will be visiting again.

The Store has improved tremendously. It is ALOT cleaner and the staff are lot friendlier. Shery gave great customer service. I got the Samosa at 1am wouldn't be doing that again tasted really off. I Usually get the Half Chicken which is always Banging.

I went to pick some food up and the boss man was shouting and screaming at his poor staff, they must have been illegal immigrants as there is no way someone legit would tolerate that sort of behaviour. If he spoke to me that way I would have given him a slap/backhander in front of all his customers. Food was RUBBISH too! To add -Just look at his reponse from the 4foot tall Boss man- No Self Respect for himself or his poor staff. Honestly guys there is no way someone Legit would work for him but only Vulnerable poor illegal immigrants or cash in hand immigrant students!

There Chicken Shawarma 🥙 is good. Bit of average environment.

Great taste great service specially gril chicken

Excellent staff with great food.Chicken shish is highly recommended.I have been visiting it for last 5 months and love to go back each time.

been going to Zu's for over 10 years. this branch opened only 3 years ago and it always live up to its name. never disappoint me. wings and shawarma are banging

Order large chicken .. it was so tasty with rice.. so big I could not finish it.. posting the rest of it.. will definitely come again insh'alah.. also ordered pakistani tea which was fresh and nice masha alah.. great place..

Delicious food Friendly staff Highly Recommended

I used to rate this place, and previously rated a 4 star but unfortunately this place is now down hill, the hygiene levels are horrendous, man picked his ears and made my nan and ive seen other nasty habits the staff have never have I seen them wash there hands before handling or making food. The old staff were on Point the new staff lately absolutely horrendous customer service and no such thing as hygiene, please avoid if u don't want to fall ill with food poisoning

Went there last night with 2 friends. I got chicken shawarma with chips which took 30 minutes to arrive. The chips were very wet and tasteless. The chicken pieces were cold but quite tasty. I am still wondering why it took 30 minutes to make yet was cold? One friend ordered 10 grilled wings which came in 10 minutes. They were decent. The other friend got Kofta kebabs which took 15 minutes to arrive and looked just like they tasted, bland and burned. They customer service was terrible as non of the boss mans either greeted us nor showed any interest when taking our orders. The shop was dead and very untidy near the seating area. Will never be returning this shop ever again..

Amazing food customer service always on point

We come here every Thursday for their full grilled chicken. It’s straight on banging. Staff is so friendly. 100% customer service. We also order from Uber Eats and Just Eat food is always on time and always warm. They never disappoint. Highly recommended. Cheers

You won't get better tasting grilled chicken anywhere else. Only place around that grill a whole chicken from raw. Not pre-roasted or boiled. It takes 20mins but worth the wait! until you try you don't know what you are missing. I would highly recommend you give this place. Price very affordable for high quality food.

Very good taste excellent service I love zus shawarma and Chilli sauce

We’ve been going to Zu’s for over 10 years. Be it birthday celebrations or my parents’ wedding anniversary, Zu’s has always taken care of us. The staff is very friendly, polite, and professional which makes Zu’s the best for family functions. Their grilled food is unlike any other. Grilled chicken and chicken shish is my personal all-time favourite. I would recommend this place to all the foodies. Best wishes,

The issue isn't that the food's less than mediocre but the hygiene. The hygiene is terrible. While grilling the kebab the tongs fell on the floor and the guy just picked it up and continued as if nothing happened. When we tried to pay with card, the other guy said the card machine's not taking my card. My friend then took out his card to pay, without even trying properly he just said not working. What a liar. Avoid

Best ever food, fresh and delicious

What a shame that they are going down hill, the food is not as tasty as it used to be, it gets worse each time we order from there. No flavour on the meat and when we order large portion they don't give you large portion. They will give so little portion of chips and when you look at it it looks so old that it has been fried 2 or 3 time. Very disappointed.

Grill chicken is the best thing one can ever have. Best place.

Excellent food. Shehryar is amazing, impressed with his customer service skills.

The food is good at times but also bad other times. Has no consistency

Lovely experience, with amazing food the chicken shawarma was delicious.

Amazing food I always order the food on phone and never disappoint very nice food very tasty 😋😋 family food

Amazing food and very friendly staff. I always order the food on phone and they never disappoint. Always spot on!! Highly recommender

Excellent food and customer service. Would highly recommend even during 1am in the morning food is all fresh and clean. Half chicken and rice is so banging

The only place where the food is still good after 12am!