Zu's Ilford in Redbridge

If you want food poisoning then this is the place for you. I ordered the shawarma with chips. There was an uncooked chicken rod spinning which the chicken was raw as it was still being made at the other rod had the cooked one. They were having issues with the rod that had the cooked one so right in front of me he cut the cooked chicken and put it on top of the raw and I told him that other one ain’t cooked I got given a dirty look and the other male was trying to persuade me that it’s cooked. Anyone with eyes can see it was NO WHERE NEAR COOKED. I immediately got up and left and didn’t even pay. Didn’t care that the chips were made was not about eat cook food that was on top of raw chicken. DO NOT COME HERE.

I Had a wonderful dining experience with my family. The food was delicious, and every dish was perfectly prepared. The service attentive, friendly, and efficient. Everyone in my family left happy and satisfied. Highly recommend!

I ordered whole grilled chicken and it was the same taste that I had last time.The red colour of sauce was also tasty. 😋

Review for Zu’s, High Road Seven Kings (Uber Eats Order #8808F, placed around 3:00 AM on 18 April 2025) I had a very bad and dangerous experience ordering from this restaurant. I found a staple pin inside a piece of meat in my food. While chewing, I felt something sharp in my mouth—it turned out to be a metal staple embedded in the meat. Thankfully, I didn’t swallow it or suffer any injury, but this could have caused serious harm if it had gone unnoticed. It’s extremely concerning that something like this could make it into a customer’s meal. This kind of negligence is completely unacceptable. I have taken clear photos of the staple and the food for documentation and will be reporting this to Uber Eats and the relevant food safety authorities. I strongly advise the restaurant to urgently inspect their kitchen practices and ensure this never happens again. What happened was not just careless—it could have been dangerous to someone’s health.

Worst customer service. 1. They take no card card payment 2. Guy behind the counter has no customer service. Asking him about half chicken, his not interested at all. Lazy and very unhelpful. 3. Message to the owner, get rid of these workers. They don’t care about your business, you lost a new customer trying your food for the first time and your staff showed no interest in serving me and discussing my options. I left and went to five lads which was 100000 times better

Today we go for a lunch at 3pm at zus place . The lady served us very well and gave proper services to our table. She has an eye on every table. Their food was delicious and mouthwatering.

Tasty food same as Green St branch. Keep it up guys.

I recently had the pleasure of dining at Zu's in Seven Kings, and it was an exceptional experience from start to finish. The atmosphere was warm and inviting, setting the perfect tone for a relaxing meal. I decided to try the lamb steak, and I was not disappointed. It was cooked to perfection – tender, juicy, and full of flavor. The seasoning was spot on, and the accompanying sides complemented the dish beautifully. Every bite was a delight! The service was also a highlight of the evening. Urooj, our server, was attentive, friendly, and genuinely made us feel welcome. She went above and beyond to ensure we had everything we needed, making the experience all the more enjoyable. Overall, Zu's offers a fantastic dining experience with great food and top-notch service. I’ll definitely be returning for more. Highly recommended!

I only get kebab rolls from here so not sure how the rest of the things are. But best kebab rolls always hits 👌🏼

kebabs and more of non vegetarian good selection friendly pocket

It’s very bad food take a lot of time and damaged food no taste very bad experience

I was visiting Ilford for professional reasons, I was walking down the street and saw this humble restaurant with a window full of mixed dishes. I decided to go in, I had a lamb shish with rice, was absolutely delicious . highly recommended

Food was good . Customer service was non existent. Staff seem like they are all mute nobody wants to greet you

FOOD POISONING!!!- Went for iftar with daughter and a friend last night (2/3/25). My daughter started throwing up raw shawarma at 2 am. I have been sick all day, don’t know how I’m gonna fast tomorrow if I keep throwing up food and diarrhoea. Fear Allah in how you treat people!! Don’t sell old and raw food. Treat the people properly!! Especially it’s Ramadan

Ordered food. But delivery was late.

The food was absolutely amazing and at such incredible value. Honestly the best shawarma I’ve ever had!

It's very tasty and nice food with good service..

Food and staff amazing. Thankyou

Amazing! Both Ilford and Forest Gate branches are great Best Sheik kebab rolls and Grilled Chicken around and well priced! Eat in or take away both will be a great experience, I highly recommend 👍🏻

Zu’s Ilford serves delicious, well-prepared food with a variety of flavorful options. Each dish is fresh and generously portioned, catering to diverse tastes. The quality is consistently high, and the menu offers something for everyone, ensuring a satisfying ding experience. A great spot for enjoying tasty meals. Highly recommended

Nice communication with the staff. Nice behaviour

U should come and enjoy the food here at ZU'S it is incredible!And the ambience it's very nice 🙂🙂👍

Great place to visit for shawarma and grilled chicken.

Just avoid if you want hygiene.

I have order for Pickup and I haven’t get my order for at least 30 minute I have ordered for simple naans form this shop they haven’t completed my order for at least 45 min , I’m not happy with they service they provide and other things is that theyhaven’t wearing any gloves preparing while preparing the food

Very poor experience. We ate in and had to wait for over an hour for food. Huge gaps between each persons food arriving resulting in people finishing long before others. Raised issues with them several times, said they would compensate but had to be reminded again when paying the bill. Won't returning here anytime soon.

I thought i would give the benefit of the doubt the first time i went there, however the second time i went i had to give this review and I’m not a person to give bad reviews. We went inside a group of 7, no acknowledgment what so ever. We ordered and sat down, the table wasn’t clean they said they would clean it however we had to ask them three times. The food came after 1 hour?!?! We waited an hour for our food. I had to go to the counter and tell them where is our food and why is it taking so long!!! They were serving all their deliveries and we were waiting for our food as eat-in customers . One of my friend had to wait in front of the counter for them to make the food as they were giving everyone’s food one by one. 3 of my friends finished their food and they didn’t even start making one if my friends food. My burger was sitting on their prep table for 10 minutes and became cold. I understand you are busy guys but you dont abandon your eat-in customers. One of their colleagues told us will give a discount due to delay. But the person on the counter didnt so we had to remind him (we appreciate this but would prefer a decent level of service) Few things you can improve on if you see this review: - Acknowledge your customers when they enter your restaurant. - Please give an ETA of how long the food will be. - if you have a problem with your grill, tell us and we will be understanding, not when the bill is being paid. Until the above is not improved I will NOT be going there. Im sorry about this review, but this needed to be addressed.

I've given this restaurant 2 stars instead of 1 for the sole reason that they are open quite late, so if you have a late night craving this is an option. Unfortunately, that is the extent of the positive. The food is meh. You'll find better food for lesser prices around the same vicinity. The staff has attitudinal issues and are looking to get rid of you as early as they can rather than show any amount of customer service. They seem to have a priority for online orders and tend to ignore the customers waiting in the restaurant. They make excuses even for simple requests. I had asked for a dish to be made spicier, they declined giving a vague excuse. I think they need to reflect on this and provide more training to their staff

The elderly man working during the day is very very slow.

Great Pakistani Gril Food. They take their time making it to perfection

Najibullah and Ali were both amazing, service was great as well as the food. 😋 Will come again

The food is amazing and always well presented. The atmosphere is always great and the service is efficient and welcoming every time I’ve been there. I’d highly recommend this place.

Amazing food and great service i really recommend the hotdog meal or chicken shawarma , great place to eat in and relax :)

Really nice food, the chicken shawarma is tasty and it tastes fresh

Staff is very friendly and very attentive, always had a good service from them, always cook the food to our preference. Food is always cooked to standard and dressed how we want. Would 100% recommend

Excellent food and very friendly staff. Especially the grill food and lamb chop were really tasty. Everything was spot on and fresh. Will definitely visit again. Keep up the good work guys!! 👍

The behaviour of the staff is very disappointing.

Ordered via uber eats, nice food, just really less chips portion for the price!

Food good. Really poor service, poor hygiene.

Very tasty and very friendly service

Amazing Food. Specially Zu's Griled Chicken. The staff is so friendly and respectful. 100% recommended.

The best grill chicken I ever tried in London

Hi Zu Team, Food 🥘 was amazing and Delicious 😋…Sherry is the Best Chef… All the Staff members are kind and friendly…Here you get always good and fresh Quality food upto 4am in the morning. Kind Regards, Moiz

Thank you chaps, the food and service was first class

I ordered a lamb steak meal and kheer. The steak was great cooked perfectly as it should be, with no smell at all. The kheer was also delicious. I definitely recommend this place!

Amazing authentic food!! Abbas is an asset

We went there quite late , gave us complimentaries and the food was good and the service was excellent

I am regular customer at Greene street but this branch is also nice. Must try

Best grilled chicken with their signature chilli sauce amazing

The staff behaviour was rude with customers Totally unprofessional staff Food was old last two days Out dates food I suggest these guys to close the restaurant please

Bad food bad services highly not recommended

The chicken bryani was gone off when I heated it up I think it was old didn't taste right. Don't recommend that.

Their food is delicious i must say. Also their behavior is outstanding. Really appreciated.

Best Place to eat food 🥘 Management 💯 ahmed 👑

Just wow, had an amazing experience eating here, warm welcoming environment especially manager ahmed, was very helpful and kind

Delicious taste with amazing staff, specially Guy called “ Ahmed “

Very nice food, very consistent in the quality and taste. Especially with the price you are paying. Very reasonable. They are open till late which is helpful when I am coming home late. Just a note. The staff can sometimes be abit moody, as if they don't want to be there. Me personally can overlook that as the food is nice. However, customers who are really keen on great customer may not be impressed by certain members of staff. /

I had the grilled chicken meal. Tasted absolutely amazing. Chicken was soft and tender and grilled perfectly. Will be eating here more often. Well done guys.

Excellent taste and very nice customer service. Ahmed is a star and manages well. Thank you

Hreat experience as always, junaid was good and helpful as always... great place ..would highly recommend

Excellent taste consistency under Imtiaz Bhai

food was delicious, was freshly made in front of me.

Had a chicken shawarma wrap, very good flavour, fast and friendly service and good food

Food and service is excellent. I'm really satisfied by the meal. You should give it a chance.

Worst Nihari I’ve ever had. So watery and bland. Please don’t serve inedible food like this to your customers. Very disappointing.

Went there for the first time the other day, and hands down one of the best food you’ll get in Ilford, prices are very reasonable too

Absolutely abysmal! My food took 45 mins to come after ordering to only find thick black hair in it! Looked like pubes! after complaining, they told me it’s my hair.. my hair is thin and long. I’m so disgusted. Pls avoid at all costs😭

Wastage of money.. they even don’t know how to make a kebab roll!

all i wanted was a kebab roll….instead i got a overheated burnt kebab which was full of spice. disappointed.

Nice food especially chicken shawarma in ilford

Good food but the guy is in his own world and has no sense of time. Have ordered from here a few times and each time they take AGES. Be prepared to wait.

I ordered via uber eats they got my order wrong by not reading the instructions which left me unable to eat my food. I had called and complained as before ordering in uber eats I confirmed specific orders and they said this will be fine but it wasnt. The customer service was amazing as he advised me to order a coke can and he will redo my order ad I paid for an order which I was unable to eat. The new order came as I requested so I am happy they dealt with the issue professionally. I am not one to complain but at 12 midnight when I am hungry I did not expect my food to be wrong but I am happy with the end result even though I had to reorder and wait but the fact they had amazing customer service after realising thier fault is a good sign of customer service and appreciate thier customers. Thank you for resolving my issue promptly and professionally. The food was hot and amazing that's why I order from here. In future please do read the instructions as a peice of advise to prevent this issue occurring when any potential customers. Thank you zus and team.

The staff are rude I called before hand to say I have milk and egg allergy and asked if my meal contained these products I was told no when it came my meal was smothered in yogurt sauce I called and was told I can't read the app says the food comes smothered in saurce it doesn't he said I had to re order my food and pay again when my husband took the phone over he goes sorry sorry its OK order a coke on the app I send you food why should we order something to get a replacement the staff are sexist rude to women do not order

The grilled chicken wings are amazing I would recommend that you try them for a mouth watering experience

Overall the food is really tasty and fresh, especially the chicken grill. The chicken was tender and juicy. The naans are made infront of you. The sitting area is small and the toilet is a bit dirty. Also the service is a bit slow as they receive too many delivery orders. But the food is really good. Highly recommended.

Awful Meat. stringy and loads of fat. do not recommend.

Best grilled chicken in town. The way it was cut into 10-12 pieces makes it perfectly cooked and easy to consume. The dips given were also apt. Do give it a go.

Chicken shish wrap or chicken shawarma or even chicken steak. You can’t go wrong, tastes very good.

I give up on this place, the food is decent but even then its not as good as green st branch The really big issue is the service, Ffs The staff are either deaf or mental unavailable, Even the most simple orders are botched up along with the fact they take forever to cook it, Like genuinely ridiculously slow, Dont ever consider this place if your hungry or in a rush You will regret it,

so so so amazing, the food was delicious and the service was immaculate especially brother uwais he was so kind and helpful💘

I really enjoyed their Shawarma doner. While they are having an excellent service🙌

Absolutely delicious food and always tasty. Highly recommended. Each time I order I have to order Zarda too it’s just perfect with my tea.

What a terrible service today. This asian pakistani boy served me. Waited for 30 minutes for a shawarma. He was on the phone and doing nothing. Food was completely cold and the smallest portion ever. 1 bite and it was finished. When i called to complain he says "I am the mamager, do you know my dad is? He made the chilli sauce" What an absolute joke. Then he says bring the food back and ill give you another one? You think im going to wait for another 30 mins for you to serve me? Avoid at all costs

"Absolutely loved my experience at Zu’s aroma of freshly grilled meat hit me as soon as I walked in, and the flavours did not disappoint. The meat was perfectly seasoned and tender, and the variety of sauces and toppings allowed me to customise my kebab just the way I like it. The portion sizes were generous, and the prices were very reasonable for the quality of food served. Friendly staff and cozy atmosphere added to the overall enjoyment of my meal. Can't wait to come back for more!"

I had Lamb kebab and Spanish chicken curry it was so so delicious. I heard their mix grill is very good aswell which I be coming to try next time. Food was so fresh. Mariam has served and suggested the food mentioned above.

Tried eating in and clarifying my order after 5 minutes to ensure the food wouldn’t take long. Was greeted with grunts and barely a visible response. After 15 minutes asked for the status of my order and it turns out they got the order wrong. I tried to gauge how long my order would take from the current point but was given no help. After about another 10 minutes was told at least 10 minutes further. So, after about 30 minutes in total with no progress made on my food and the service being completely dead rubber I walked out

Great taste and staff. Excellent service 👏

Very nice experience great customer service. Their sehri menu is amazing parathas are awesome must try will return

Good service. Great taste. Friendly staff. Highly recommended. Specially Delicious parathas.

not happy about service. had to wait 30 mins for food when had ordered like an hour before just to make sure it gets ready on time. No apology what's so ever.

Worst staff. Very very rude. You have to wait for one hour to get your cold food from rude staff

£3 biryani takeaway was very nice.

chicken biriyani oily and nothing special, 3 stars out of 5 is all it is. can get better biriyani at better prices

Maaaannn I am obsessed with their food sssoo amazing sooo good just amazing taste I am from Pakistan and never tried such authentic kabab here until it's Zu's

The restaurant itself is sooo great and their food is so good , talking about the portion size it is crazy that just for 10 pounds you little get tub of haleem or nehari or fatty rolls and shwarma or anything. Don’t even get me started on the taste its just too good specially the sauces.

Shery and his team (Sharjeel) have been absolutely 💯 👌🏽 great hosts on my 1st visit to this wonderful restaurant. The food is authentic, fresh and homemade with love from Pakistan 🇵🇰 and Turkey 🇹🇷 and is a must try! Minimum 7 ☆☆☆☆☆☆☆ Thank you very much Zu's Ilford ♥️

The worst restaurant I have ever been to , very poor costumer service, I ordered large portion and was given a small portion with little salad for the price of large . I had to wait 40 mins , it was not even busy . Avoid this restaurant like corona virus . There biryani was very horrible, plain rice with add of cooked chicken curry on top . Overpriced, not good food , no good cooks . Only the older gentlemen was nice and working hard . This was a horrible experience will not be coming back again ever .

I ordered chicken shawarma large with nan, through Uber eats and when it arrived. I felt like all I ate was nan and salad there was very little shawarma, especially when I ordered large, I dread to think what small would look like, hardly any shawarma I was fuming. Are they keeping for themselves or somthing, I would reccomend you to remind them to have a fair portion of shawarma or maybe the driver is taken it. Don't do this!

Worst customer service ever experienced. Food was raw and cold waitied 45min for food. Everytime i asked how long man got rude towards me. Avoid at all cost

The food is awesome with exactly delicious taste , All i want to say is, these people knows the belly best ❤️