Zizzi - Trafford Centre in Trafford

Our server Jessiah was really friendly and we have a really quick service.

food was was unedible honestly vile service was rude drinks were putrid would not recommend at all worst £80 spent in my life would rather go to tony’s top kabab and that’s guaranteed diarrhoea wouldn’t recommend . I AM ANGRY AND REPULSED AT THIS SERVICE!!!!!!!!!!

Our waitress Caitlin was efficient, helpful and very friendly! She went out of her way to make our experience the best it could be

We were quickly seated without a reservation which was nice! It then took a good while for our order to be taken, and even longer for the drinks and starters to arrive. Starters were seved but the server then dashed without bringing cutlery so I had to go and find someone to get some. Then about 2 minutes after the starter had arrived, our mains were brought! Again, no offer of cheese, so had to go find someone. I mentioned that it was a bit strange that the mains were here when we barely started our starters and was told they were just busy. It was quite strange so we rushed our starters to eat the mains, which wasn't great, then no one came to check in or take plates for a good 20 minutes + after we finished. It was quite busy but there were no staff around. Eventually a lovely waiter caller Ivan was passing. He took our dessert order and plates and made sure that we were looked after for the rest of our visit. He apologised for the strange service even though it wasn't him that had provided it and pulled back what would have been otherwise quite a rubbish experience. Thank you Ivan, you made our visit 😊

We had lovely food and the best customer service ever we got served of Jonathan he was nice and was really great at recommending what food to get me and my husband go out all the time for food but this guy needs a pay rise he was fantastic by far

Me and my friend went for food here and were served by Jonathan. He was the friendliest most helpful and fun waiter I’ve ever had and made the whole experience 10/10. Quick and efficient service thankyou so much!

Really nice staff. Food good but small portions. Expensive. £47 for 2: 2 pasta dishes, 1 coffee, 1 soft drink + 1 dessert.

Years ago I saw a chef here sneeze into a bowl and carry on stirring and it put me off so much I never tried here. Though it was time to give it a chance and went for lunch. The pizza was mediocre and expensive, they only have coke in small bottles for nearly £4 , the worst thing was the cleanliness. The walls above the tables are caked in dust, the lights they have strung up are the same and the chairs in the booths are absolutely filthy. The floor was greasy were we were sat aswell . Would never go back! years worth of dust amd grime around you while you eat ! The greeter was very surly as well but the waiter was lovely.

Absolutely Shocking. Dined in on the 17th Feb, 2 hours for a main course and dessert. Dirty cutlery, staff seemed to be miles away, and a 45 min wait for the dessert, disgrace. Would not go back even if you paid me. Needs urgent improvement otherwise it'll be boarded up.

Everything we had was lovely hot and delicious and excellent friendly service would highly recommend

Very attentive waiting on staff. Decent food. Thank you.

Nice pizza and drinks. Sylwia very pleasant and attentive. Thank you

I ordered the spaghetti pomodoro as I am vegetarian and around half way through it I discovered a pile of pepperoni in the sauce. I immediately took it to the waiting staff who were very apologetic and took it off my bill and offered a fresh one but I declined. They also removed the drinks from our bill. Unfortunately it has put me off going again. It is not a cheap place to eat and they shouldn't be getting the basics wrong in the kitchen.

Zizzi Manchester - a mixed bag. Once seated You have to order what you want via the qr code on the menu, because we have allergies this was far from straight forward, it took around 10 mins just to navigate the menu on website and order, there was no confirmation that our order went through (we thought it had) after waiting 10-15 mins after ordering, we checked with a member of staff of our order went through, to our disappointment it had not gone through. So had to order via the very helpful staff member Jezziah who went over and above with getting our order through and on our table asap. The system of ordering yourself seems more like a self serve and less hospitality, which I don’t like but thanks to the excellent Jezziah the meal wasn’t a total disaster, the food was ok but waiting all that time but a dampener on the day.

Very delicious, the restaurant is in a very good location, convenient for dining with friends. The service attitude of the waiters in the restaurant is really good. I will be back and highly recommended.

Popped in today after work for a pizza was going to take away but was made very comfortable and i decided to stay service was excellent by Steve and Ivan I’m sure al be back very soon!!

Fantastic experience and food today and Naomi was superb with my autistic daughter! Top marks!

Waited 10 minutes to be seated despite having a booking. Once sat we spent 20 minutes without ANYONE asking if we wanted to order anything let alone just drinks. Gave up and ordered on our phones. Did the three for £26 deal. Dessert (just one of them, not sure where the other was) arrived while we were still eating our mains and the server just added it to the table. Food is good but the service cancels all of it out. Plenty of other options in Trafford centre, go elsewhere. This was absolutely my last time at this zizzis.

Service wasn't the best waited 12 minutes for water and cutlery so food had gone cold by time cutlery arrived, however Naomi was a very good waitress and helped out with our orders.

Naomi was very kind and helpful

Had a really nice lunch at Zizzi in Trafford Centre. Jody our waitress was friendly, attentive and helpful and the food was excellent. The waiting time between courses seemed about right and the food was hot and tasty. Would happily go back again.

Excellent. Seated quickly and lovely friendly helpful servers. Naomi was fantastic with the kids and steered us through the ordering. Food was delicious and came quickly. All staff were helpful. Colouring on the kids menu was great while the kids waited the short wait for their food. Blue light and kids eat free made it really kind on the wallet too. We didn’t know about the kids eat free and Naomi kindly made sure our bill was correct so really appreciated that!

great food. really enjoyed it and a big thank you to naomi for the amazing service x

Very well looked after, thanks Naomi

Our server Naomi made it a very pleasant experience

Nicola was a very friendly waitress and we enjoyed our time at Zizzi.

Excellent service by lovely Naomi at Zizi Trafford Centre! Very warming and polite :) Food was great 👍

Great food and atmosphere. Naomi was a great help and amazing waiter.

Not a clue what the food is like as we waited to be seated for over 5 minutes (note not a fully booked restaurant either), not even eye contact from any staff or a ‘I’ll be with you in a minute’ as this would have sufficed. When staff were addressed about this I was informed there was no selected front of house which is a standard restaurants tend to have to ensure customer satisfaction..do better

We ordered some bottled drinks and pizza for a quick evening dinner. The pizza felt like a dry thin cardboard! No traces of cheese or toasted pine nuts. I have had tried thin crust pizza’s in of some of the restaurants in Manchester, this is the worst. Had 2 slices and left the rest. The chicken skewers with a hint of lemon were good though. I feel like city centre zizzi is better.

Naomi was a great server!!! Thank you girl 😁😁

Not a pleasant meal. I am not able to eat garlic or chilli which I accept is difficult in an Italian restaurant but it is usually easy to overcome. However, I'm not certain that my requirements had been addressed as the ragu had been smothered in black pepper which I don't eat either. This is usually optional. No mention that this would be the case on the menu. It was so hot I could not eat the meal. I felt it may have been my fault so didn't complain. My husband chose the same meal and he also said his had been covered in pepper. As I couldn't eat mine I gave it to him to finish. Mine was hotter than his. It would be really helpful if all the ingredients were listed on the menu so an informed choice can be made. I have eaten at Zizzi in Manchester - had the same meal which was edible and didn't arrive covered in black pepper. We did try to attract the attention of the waiting on staff. This proved to be impossible. They didn't look around to see if any customers needed anything. They only focused on the floor and clearing deserted tables.

Had a great meal, the staff were polite and friendly with a good menu. I do love the pizza at Zizzi. Without a discount code I do feel it would be expensive but often can find discount codes/use tesco vouchers to make it cheaper and overall a good place to visit while at trafford centre.

Great service from Naomi. Travelled all the way from Cornwall and would definitely come back!!

Lovely food and really friendly waitress Naomi!

Staff were friendly enough but the food is possibly the worst I’ve had dining out. Rock hard and brown avocado, which the staff didn’t do anything about other than “tell the chef for next time”. Not even worth half the £15 you pay for a salad.My kids grapes came with seeds in. Avoid.

Went here today for the first time and the food was amazing. We had Naomi as our server and she was so lovely and had really great service too and this made our experience so lovely!

Been twice in the last month and both times they didn't give us a seat - both times there was clearly tables but the same guy hosting said it's only two staff members working. "Only taking bookings, you'll have to wait an hour for food." If that's the case, turn the lights off and save on electricity too.

My first time at Zizzi’s and I really enjoyed it. The carbonara was really well made and the pasta had the perfect bite, although there could have been more pancetta. Servers were very friendly and helpful with menu options. All in all a standup Italian meal!

Jessiah was a pleasure to deal with!

Naomi was great! Very helpful and patient with our little one!

Me and my girlfriend went on a double date here. Great service from our server Naomi. Wonderful experience. Would definitely recommend to family and friends

Great food, with great gluten free choices, and food was labelled, which verified that allergens are taken seriously. We were well looked after by the staff and especially Naomi and one other, whose name I didn't note unfortunately. Service was efficient and friendly and the atmosphere was good. I would definitely recommend the restaurant and will definitely be back there again soon.

Great food and amazing service from Naomi

Marie was a magnifique waitress, with a smile on her face and great customer service,

Naomi was fantastic, quick service and dealt with our every need

Thanks Fantastic Atomosphere, Naomi!!

We visited on Wednesday two weeks ago. Place very quiet. Waitress only informed us that calamari wasn’t available when we wanted to order and not when giving us the menus. Prawn spedini must been just sat next to harissa seasoning as it had no flavour to it and mediterranean sea bass was very bland and all i could taste through eating it was just sunflower oil. Chef needs re-training i think. at the end we asked for the bill and we paid cash, waitress took the money and said they are cashless and can’t give us the change back ( £9! ) so i said ok keep the change . The management needs to sort it because if you are cashless then your waitress shouldn’t be allowed to take the cash full stop but offer card payment only! Terrible experience and we will not be coming back or recommending it to anyone!!

Went to Zizzi restaurant after being to the Odeon Cinema at the Trafford Centre. We were shown to our table by a very pleasant young lady { Naomi), She also took our order . The service was excellent as was the food. All in all a very pleasant evening

Amazing food and amazing service. Naomi was an incredible.

Just came here & was amazing! Food was great and the service was excellent thank you so much Naomi for making us a great experience!!!

Great meal, food was hot and arrived quickly. Our server Naomi was very accommodating and pleasant to deal with.

Excellent service by Naomi. Lovely food as well

Lovely meal. Naomi the server was an absolute joy. What a sweet young lady

Great service from Naomi and her colleague. Sure quick service and lovely relaxed atmosphere. The food was delicious- we’ll definitely come back.

Great service from Naomi, will come again

Excellent experience, especially the service from Naomi who was extra friendly and attentive thank you Naomi

food was freezing cold and prok fries not the same as had last week looks uncooked

Lovely meal, very friendly and helpful staff. Very relaxed atmosphere. Steve was such a nice guy, really attentive and a pleasure to talk to. Nothing was too much trouble. Would recommend.

First time to Zizzi with a friend. Service was slow but friendly chap. Starter was tasty but small for the cost. Quite a wait for the mains which were lovely but had to go and find someone to ask for Parmesan cheese which you’d expect to be offered. Didn’t check that everything was ok. Sat waiting for quite a while to ask for the bill. Sadly wouldn’t go again

All fine except the bechemel sauce in the calzone was just like milk and poured out all over the platter, table and my trousers

Ethan was a lovely young chap very pleasant and professional 👏 great meal as always

We really enjoyed our visit to Zizzi. Fabiola was very attentive and friendly, service with a smile. The food was great, we especially enjoyed the mac and cheese and the brownie sundaes.

Had a lovely dining experience at the Trafford for the first time. Special thx to Ethan for providing a great service.

Absolutely delicious. We’ll definitely be visiting again. Fabulous service from Steve. Thanks.

We got served by lovely Marie and Stevie, it was lovely. Food was nice and warm, would recommend visiting on your trafforf day out.

I had a good time at Zizzi’s in Trafford, the service is good and i enjoyed the food.

We had a lunch on 12 January and overall quality was good. The food was nice and staff are friendly and helpful, especially Uddie served us very well, she was caring and made my family my daughter feel so happy. A nice experience in Zizzi Trafford Centre.

We attended Zizzi and had a fantastic meal, the food was delicious the service was also amazing. We were served by Uddie, she was so warm and great with our children. She even got to know their names over the duration of our meal and provided such a personalised service. We have never had a better waitress, thank you so much Uddie!

Great meal and dessert! Uddie who served us was very friendly and gave some great advice on food & drink!

The food was definitely the highlight of our visit. Hot and tasty, especially the risotto and the kids pizza was great value.

Service was amazing. Really enjoyed the cherry cocktail. Even had a lovely dessert. I will come again and recommend to my friends. Jessiah and Jonathan were excellent.

We have visited this restaurant twice- first time at the beginning of December and unfortunately the main meals were cold, bought this to the attention of the manager who apologised profusely, removed the cost from the bill and gave us a card giving us 50% off mains in January. So we went back today giving them another chance and the spaghetti pomodoro wasn’t good, the sauce tasted like Heinz tomato soup and my daughter felt sick after eating the food. The bill was brought to the table, showed the waiter the card for 50% off and showed him the app that was down with a message from Zizzi saying they were updating the website, the waiter shrugged and said I can’t do anything. I said no it’s a zizzi problem - he got the manager who confirmed she had received an email from head office saying that the website was down and she would remove it manually, she didn’t she removed the 2 cokes from the bill. By this time I was so fed up with the situation that I couldn’t be bothered to fight for the rest. Needless to say we have been twice to this establishment and twice left extremely disappointed. We will not be back I’m sorry to say!

Fantastic service, timing was perfect

As a new year tradition, me and the missus go to a different zizzi every year as that is where we had our first meal and the one in Stafford started the great expectations. Today we tried the one in Trafford centre. Straight away as I was waiting to be seated, I could tell the manager was rushed off his feet (maybe someone rang in sick or they had less staff working that day). It showed because there was a line of people waiting to be seated. As we got to the table which was around a few mins wait, we looked at the menu. I usually use a QR code to order so I didn't have to wait for someone to take my order but the wait to menu reading ratio was off by a long way. If I needed something I had to get up and find someone (and I'm no way a stuck up posh up my own ar*e kind of person) but it lacked the 'going out' experience. I ordered the mozzarella bomb as that is the best starter in my opinion they do, I also ordered the piccante prawns that came swinging on a skewer (nice touch), sweet potato fries and unfortunately the giant profiterole was sold out so settled for the gooey chocolate cake. All in all the food was amazing as per but the service really let everything down. The manager did a good job trying to sort people out as he was non stop all over the show but one man shouldn't have to do 3 people's job for the same wage. Every empty table had empty plates and the cleaning system seemed non existent. I'll put it down to the time of year and lack of staff but a better team effort was needed. Still enjoyed the food.

What an unorganised, chaotic visit we had. The managers need to look at improving the way it operates/food quality. We used to visit this restaurant (although within a shopping centre) for a more luxury meal/treat and I think the service/food is similar now to that of fast food restaurants. We were quickly sat and seen to for a drinks order, but watched the drinks sit at the bar for 15 minutes. The only consistent member of staff was a young girl behind the bar making drinks. There was no specific host, it varied between two men who were either both present (unnecessarily) or none at all leaving a que of people to gather. There were no servers set to tables, we seen 5 different waiters/waitresses during our visit, it was hard to get anyone’s attention. During the time our drinks sat at the bar, amongst other drinks, staff congregated around it, a few chatting, a few checking their phones. The young bar girl looking at them desperately! Other tables around us looked frustrated and impatient. The table at the side of us got food took to them which wasn’t theirs, they declined, we received drinks which weren’t ours. Our starters came, hot and tasty. Although no one checked back on them to see how they were. Tables needed clearing but members of staff decided to put cutlery away, quite loudly behind us, which made it difficult for us to speak to one another. My husband ordered a second drink, which again sat on the bar (as staff lingered) whilst we ate our mains. Our main meals were a disaster. My husband ordered a pasta with a chicken skewer. The waiter who delivered the dishes muttered as he placed them on the table, leaving us to ponder whether he said the skewer was on its way or did he just state the dishes, or was he singing? Who knows. We found it hard to flag somebody down. In the meantime I started on my GF pasta which was cold and chewy (so not cooked long enough) there was barely any chicken, it had flavour but lacked sauce. I would have mentioned it, had someone checked back. My husband ate all his pasta before the skewer arrived and the drink arrived with the bill. It was on the run up to Christmas but restaurants should be prepared for the increase in footfall. Keep a host at the front of the restaurant to see to guests, when they get a quiet moment help with clearing plates/drinks/collecting menus. Have staff set to areas within the restaurant so if any customers need attention, they are around. The same staff can take the orders on their tables, keep an eye on timings, check back etc. Have drink runners (who have to put their phones in lockers) have food runners who communicate clearly with staff, ensure good food quality/consistent portions or bring down the prices. £17 for a little bit of chicken with pasta, barely any sauce and served cold, is not okay. Such a shame, as it once was one of our favourites.

Came on New Years Eve, place was not even half full. Nobody came to the front desk for 10 minutes, someone from the queue went to ask. The bar guy said it wasn’t his job to come to the front so we needed to wait, then the waiter said it was bookings only but like I said there was nobody there. Poor service even if it’s bookings only put a sign and don’t be snarky to customers. Won’t try again.

Pizzas were amazing and cocktails too, all ready to shop now!!

Food was exceptional but service was very disappointing,bought starters then had to wait for cutlery.bought mains and had to wait for cutlery,then had to wait whilst the waiter had finished what he had started to eat at the food pass..and still chewing it when plonking our desserts on the table and then had to ask for cutlery as he did not even look that he was going to get it. This was the end to Xmas shopping at the Trafford centre at Manchester.

Fabulous service and delicious food

Excellent service! Wonderful host named Marie who was lovely! Great food!

Outstanding food and customer service.

Very quick service from Naomi :)

Fantastic food especially pigs inse blankets with honey service second to none

Delicious food and quick service from Naomi

Probably the worst lunch experience we have had in a long time. Booked a table with disabled access, it was clear they weren't prepared for us. Ordered a starter for our daughter, which didn't arrive. Mother's pizza was served ages after the main group. My salad was clearly in the side for 15 mins (no exaggerating) before being served as other meals were not ready Dada green beans were so hard he left them. Overall a really poor experience especially with a bill ,of £100.

Visited yesterday with my mum, service was quick! we had an issue with one of the meals and it was dealt with quickly by staff! Danny in particular was helpful and was very kind to us! would definitely visit again

It was busy Friday afternoon but a table for 2 was sorted quickly. I had Pollo Calzone and wife had Lasagne, both big portions and delicious. Forgot tomention the starter which was a Garlic bomb. Again big and tasty and I would order same again. No problems with service so all in all a nice place to go.

I had the pesto pasta, So delicious. My Mum & Dad had Rustica chicken pizza, Dad said it was the best pizza he ever ate!. Special mention to Fabiola who served us, so friendly and great service. We will be back 😊

Loud, cold and fast and extremely unfriendly staff.

Arrived at 20:30, was half greeted, told to pick any available table. We were one of 4 groups in the restaurant, saw a 5th group arrive and have their orders taken and drinks served before we were even offered a menu. We left at 20:45. Saw at least 4 different members of staff, none of them bothered to interact with us.

Lovely food and friendly service. Myself and my daughter ate here, food so delicious and arrived fairly quickly for the amount of people. Definitely recommend and would do back to try other items.

Had a delicious meal. Staff friendly and service was quick. Ideal at the end of a shopping trip

Waiter Daniel was very good, but the food was average, the decor was poor, and the chairs were filthy ,

Very poor experience. They didn’t have over half of what we wanted on the menu because apparently the delivery driver crashed on his way to deliver to this restaurant. The chicken start was dry and bland, this was not eaten. Pasta dish came cold and was returned to the kitchen for it to be pinged in the microwave and then wasn’t discounted or taken off the bill, again this was not eaten. Our server said he would never eat here unless it was on his break because he agreed it was disguising. The only reason we ate here was because pizza express was closed. We will not be returning.

Very bad experience!!! I was seated at 3.30pm, I don’t wanna have dinner at 3.30pm, So I only ordered cocktails. Then The waitress told me they don’t serve beverages without food. And asked me to leave, while more than half restaurant is empty. what a really good staff training!

Received the wrong order only 1 thing was right. no pasta, no risotto, no chips. the pizza that we did get was cold and not great. I had ordered in the past which was fine but not this time. I won't be ordering again not only did the order go wrong but Just Eat only give refunds as credit on account instead of back to the card it seems. So totally out of pocket wasn't ordering again being really hungry and not wanting to wait at least another 30 mins but probably.Not a happy customer.

Best spaghetti.Needs more servers as there’s always a big wait for a table.

Food awful, service terrible, spoilt shopping experience, chef is a amateur. Never going back.

Trafford Centre ZIZZI BRILLIANT MEAL AS ALWAYS BUT SERVICE EXCELLENT BY JONATHAN BETTER THAN ZIZZI at LPOOL 1 MORE PROFESSIONAL FIRST CLASS