Pizza Express in Trafford

Disappointing Calamari Burnt ,Pizza and Dough Balls Stone cold and was over £3.00 for a small can. Delivery slot was changed to a later time .Delivery Driver was very .gd

Absolutely perfect, great flavour great taste. Sometimes we forget how good pizza express pizzas are.

Food was lovely but the pizza could have been cut better, half the topping came off as you ripped it - delivery time was absolutely ridiculous

Genuinely one of the nicest pizzas I’ve ever had

Food was cold, vegan pizza was made correctly but the regular pizza had vegan cheese on it as well

I have never ate at such a bad restaurant in all my life. It took 15 minutes to be seated (no one was waiting before us and the restaurant wasn't busy). The waitress had seen us and just ignored us. Then finally on the way to greet us she was stopped by 2 separate tables who must've also been struggling to get staff attention. I would also like to note that she had the face of thunder and we were treated like we were a bother to her. We were finally seated and another staff member greeted us to say she'll be over soon to take our order which we appreciated. We'd decided on some of the more expensive options but they sounded excellent! The waitress came over and took our order and soon came back with our drinks. We had ordered coke zero each which cost £7....for a 330ml can!!! £7 for 2 cans!!! We were already infuriated at this point but the dough balls came out soon after. We had the dough ball doppio. Taste wise was fantastic but it was not a sharer imo. It was enough for a single person to eat for £10! It then took around 20 minutes to recieve our pizzas. He had ordered the burnt ends pizza and myself a pulled chicken and bechamel canzone. To say how disappointed I were is going to be an understatement! I'd prewarned my husband that the pizzas are thin but I wasn't expecting paper thin! Barely any cheese or toppings but it did taste quite nice. Mine on the other hand..... almost £20 for a 7 inch calzone with uncooked spinach as a salad. It didn't even taste that great or fresh! If I'm paying £20 I'm expecting a 10-12 inch. A small Chicago Town pizza is bigger! £50 it cost me, for 2 cans of coke, a sharer of about 10 doughballs and a 10 inch and 7 inch pizza with barely any toppings. The staff hated serving or even being there, only one cracked a smile at us and that's when we were paying. We will never be back and telling friends and family to never bother either! Absolutely disgraceful.

The food was loveley but my dessert was missing , which was a shame as the picture of it on the menu looked lovely

Really good quality pizza nicely made with great toppings. I actually had forgotten how much I enjoyed pizza express pizzas.

Unfortunately I did not receive good customer service here at all ! I had booked online as I didn’t want to have to wait around for a table as I was dining with a toddler and a six year old. Still have to stand in massive queue of people who haven’t booked in waiting at the entrance even when you’ve booked…. Then eventually get to the front and give my booking details to be rudely told it’s not been printed off properly on their clip board. The greeter looked furious when I said I needed a high chair and walked off towards the inside seating by the kitchen so I attempted to follow him but couldn’t fit through any of the gaps he was squeezing through with the pram. It really felt like we’d been given a seat in the back room instead of the lovely airy terrace area. Menus were chucked on the table and he walked away to greet more people at the door. Turns out this man was also our waiter even though he was rushed off his feet doing the greeting and seating at the entrance at the complete opposite end of the restaurant. Where we had been sat was right below a speaker and music was blaring out so much my ADHD brain couldn’t concentrate on anything else so I asked him when he eventually came to take my order if we could either move tables or have the music turned down- bearing in mind we were the only ones who were sitting in that area at the time. He was very short with his reply which was no we couldn’t move tables and he said he could maybe turn it down. Then there were errors with our order which he hurriedly took down in a seemingly bad mood - wrong things came with wrong dishes and olives never arrived with the starters ect trying to catch this man’s attention from the other side of the restaurant was near impossible and when I tried to ask another waitress she said I had to speak to my own waiter…. Who was constantly busy on the entrance. The food was ok…. Microwaved pasta for the kids which we were warned was extremely hot including the bowl. My pizza with a hole in the middle was ok but I’d paid for extra cheese (£2.50 extra ! ) as I’m diabetic and need the dairy to offset the base and the ammount of cheese that was on there was a joke - could hardly find any and it was supposed to be a double portion! All in all it was totally disappointing and made me feel like we were an after thought from start to finish!

Items missing and food received was inedible and smell odd, binned it, will never order again

The expected delivery time kept on being put back and then the courier didn’t come to address given, I had to walk down the road to find him despite leaving instructions of where to go.

food was a little cold and also missing a classic cola that was ordered...

The worst pizza express in the country. Especially as it’s in hale. Food stone cold and dough balls rock hard and cold. How can anyone get pizza wrong.

Sadly a very poor experience where my partner was shamed by the manager (ardell? we where we where told his name was, but staff where unsure) for asking for cheese to be added to a pizza that came with ZERO cheese, which was meant to have light cheese… After the pizza was remade, all was good (it was correct as we had had it at other locations). However, when he came to check he preceded to inform us that it was meant to be a low calorie meal and that’s why it was the way it was (not true). He explained that he had spoken to the kitchen and made sure that they had added extra cheese to it. My partner is aware of this and is why they order the meal as they are struggling with loosing weight after coming back from a rugby injury. We asked for the bill immediately after as both of us felt uncomfortable paid and left. The young lady we paid with (nick I believe) was amazing and no fault could be brought to her or any other staff as they were amazing and attentive throughout. Sadly this has tainted our view of the company, even though we have enjoyed the exact same meal at the Lapwing Lane location in West Didsbury with amazing food and service to match. I am a hospitality worker myself and this it not acceptable service, had my staff commented demeaning like this to customers it would not be acceptable. Maybe all he needs is some more training on customer service, but this should not be the standard other staff are held to. We will not be coming back.

Items never turned up. Pizza express confirmed just eat driver collected they just never turned up.

Food good if a bit slow. Highchair the wrong height to be of any use with their tables!

Very happy with the overall experience from the moment we walked in, until we had finished and were leaving. We were looked after in a friendly, helpful and professional manner. The standard of the food continues to be consistently high, and I would highly recommend this restaurant to anyone thinking of visiting.

Thought the option was a bit mean/small !

Great place to eat. Service and atmosphere always good.

Now this is my favourite Italian, the food is amazing, the staff are very friendly and professional, and the atmosphere is relaxing and welcoming! I always go here for lunch, dinner and coffee n cake! I will always recommend you!

Like every pizza express - you know what you are going to get and it never disappoints.

Food was great however I used the preorder function on the app which isn't actually a preorder at all. the restaurant manager called me 20ins before the delivery was due to say they had just got the order because it only goes through to the restaurant once a driver accepts it. no fault of the restaurant they were great at keeping me up to date on the order, but the preorder function on the app needs to be fixed or removed

It said it would be arriving at 7:45-8:00pm & the time continued to go up until 8:40. The dough balls were hard & overall just wasn’t a nice pizza. The pizza being almost an hour late has pushed back the night & other plans. Will not be ordering from here again.

I always have a lovely time in this branch, the only downside is it can get a bit loud and there’s no dividers in the main room to dampen sound. I did fall up the stairs from the bathrooms too

the order lacked pepperoni for the pizza

delivery driver was lovely not blaming him for late delivery at all :)

We had lunch at Pizza Express Trafford Centre this week. Not visited for a while but a few year ago used to be our go to pizza place. Really used to enjoy the pizza and salads, mainly at the Hale branch. It wasn’t very busy. This time my wife ordered a chicken Caesar salad, and I had a Fiorentina Pizza. The salad was really poor. If I had made this at home, I would have been very disappointed. The chicken was cold and dry, there was no Milano cheese on it, the dressing was obviously just dispensed from a large tub and the croutons were of the dry packed variety. Looked like it was thrown together by a student. At best, £1.50 worth of shoddy ingredients for £13.95 ! My pizza was pressy ordinary also. It looked like it had been left to dry out for a while, not fresh at all. Do you pre bake the bases now? Seemed so different from years gone by when the food was always fresh tasting. Definitely will be our last visit. We will support smaller independents who haven’t turned the experience into a “fast food” venture.

Delicious food terrible delivery. Slot kept getting pushed back from original time. Had to phone twice to chase order.

A brilliant place to go out to eat, especially with kids. Great service and atmosphere 5 stars!

Visit reminded me why I’ve not eaten here for 15 years. Very average pizza. I’ve seen more cheese on a McDonald’s burger wrapper than my pizza . They don’t cut the pizza for you and the plates are not big enough to fit the width of the pizza which means by the time you cut the pizzas up they are already nearly cold. £18 and and hour wasted. Never again

A lovely meal and experience today, the waiter was so attentive and helpful regarding food intolerances, could not be more pleased. Thank you

Please note this is not in relation to any staff member at this franchise who were all clearly rushed off their feet and working hard… I’ve feel Pizza Express as a company are only interested in making profit, not quality food or good customer experiences. The tables are so crammed together you feel awkward and in the way. The products are seriously overpriced. The Tesco vouchers have been hard work using on more than one occasion. I will not be going to any Pizza Express again after feeling ripped off and quite annoyed on more than one occasion. P.s if they tell you you’re able use your remaining Tesco balance on your next trip, it is wrong. Pizza Express pocket the difference and the customer and Tesco are the ones who loose out.

Eye watering price for bread and cheese!

The only Pro that this place had was that the food was very nice. A lot of cons , absolute appalling manners on the waitress who would not crack a smile , barely showed us to our table and decided ( to no exaduration ) throw the menus on the table while walking way ahead of us . Moments after this a couple with a young toddler asked for take away boxs beside where we were seated and she would not even take their plates for them to do it she just threw the boxs on the table for them to do it . Not once asked how anything was and not given any manors or felt any bit welcomed . Waiters chatting instead of serving people , felt like Christmas of 2024 had came by the time the requested bill had arrived . The card machine eventually came along after a century and I was told to click the buttons away myself and answer a million questions on it . Lazy and unprofessional . Would not recommend.

Just picked up a takeaway. It was stone cold at the point of collection in the restaurant (on time - the garlic butter hadn’t melted by the time we got home). We’ve eaten takeaway food away from Pizza Express before and it’s been perfectly acceptable, but we’ve just been served, at over £60, the most outrageously poor pair of pizzas that you could expect to find. Up your game, please…

Had to wait a little longer for main course but service and staff were great like it always is

The pizza is ice cold, I’m not paying for this. Please refund and you can pick it up. Thanks

After an afternoon shopping Trafford Centre decided to have pizza for tea at Pizza express. Had enjoyed meals at branches at Bicester, York, Leeds & Salford Keys in the last 18 months. Unfortunately Trafford Centre does not match up to other branches. The pizzas came very quickly but they need way, way more tomato sauce on, was like it been put on and then scraped off it was that thin, so the pizza was not as tasty as what we had before & the toppings weren't over generous. Pizzas were not very hot on serving either and quickly went cold. Was only passable.

Food is what was ordered but stone cold.

We are new to the UK but have found this place to be our pizzeria of choice! Good employees, good food, good atmosphere! A little pricey but it is worth it! Thank you, Pizza Express!

Couldn't hear yourself think from all the kids running riot in there. The table was right by the bathroom, so door was slaming all the time The manager kept asking me to download the app when I said I wasn't interested in downloading it and he asked me 3 times Won't be visiting this restaurant again

Lovely staff and great food !!!

Why oh why are you on Deliveroo? Two hours waiting for two pizza’s tonight. Which turned up cold of course!

Waiting 2 hours for a pizza to be delivered is not good.

Our daughter ordered a kids margerita which arrived with less than half the pizza topped with Cheese. When we questioned the waiter she was flat out rude and stated that the lack of cheese, on a cheese pizza, was company policy. One of the managers came and agreed the pizza was sub-standard so we got a new one. But after that the service was non-existent as the waiter flat ignored us. We will not be going back for terrible service like that.

Massimo, David, Freya and Issy were very welcoming with exceptional customer service. Highly rate the restaurant and will be back again very soon!

Don’t take orders if you’re too busy to fufil them. Complete joke. Waiting for nearly 2 hours for food joke. 🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡

We just had a pizza party for my youngest daughter and couldn’t be happier. The kids had a great time and the staff was truly amazing! Massimo, the Manager and Freya, our party host were fantastic with the kids! Thanks :)

Arrived at the entrance and waited to be seated. The place was nearly empty. A lady came up to the cupboard next to where we were standing, looked at us, fiddled about with some napkins and then walked off. Completely ignored us. What an ignoramus. We went to Zizzis instead.

All as expected, good quality.

Quiet at 9pm, but pleasantly relaxed atmosphere. Food was delicious

Had someone flash a yellow light in my eyes at the table. Then an Asian man with crutches sat next to us just after the pizza was delivered. At the angle the Asian man sat was a definite odd extra taste indian spice taste wouldn’t ordinarily go with a pizza. Hmmn paid up very quickly and left.

Really enjoyed the polenta chips; light, crispy, with a terrific honey mustard dip. The dough balls are always a favourite. Tried a Pizza Romana for the first time and it was excellent. The children’s menu is excellent value and good choice of dishes. Honeycomb cream slice was a great dessert to finish. Very good service from the lovely staff and and a nice restaurant for a family dinner.

The food saved the day! Pizza phenomenal but unfortunately the service was so poor, burned calamari served and sent back waited around 40 minutes for our food and generally the service was seriously lacking. This has always been one of the best restaurants in the chain and the pizza always of top quality. But if you're looking for good service well then brace yourselves, you may be disappointed.

We visited Pizza Express, Hale, Ashley Rd last Saturday (1st). There were 4 of us and 3 of our party, including my daughter are coeliac, I have allergies too- nuts, tomatoes and milk we are also a mixture of vegetarian and vegan. I hope I have the names correct- Our server Max is outstanding at his job, the service is fantastic here, he went through the menu with us and explained the app to us. Brilliant waiter! The manager, who has recently been promoted, Reser, is an asset to your management team, he went above and beyond ensuring all our food was perfect and all our allergies and intolerances were taken very seriously, he too helped us with the pizza express app, which we appreciated greatly, we had a lovely talk with him about his journey with Pizza Express and how much he enjoys working with his team and for the company, as a customer I felt his love for his job, his care and passion and that shone through to all of us. Thank you. Thank you to the chef, Jee, food outstanding and everything perfectly cooked- nothing was any trouble, it truly is delicious food! Thank you to Freya too, who also looked after us, her menu knowledge and care is phenomenal. We all appreciate how much you all as a team looked after us thank you, we will definitely be returning.

Good pizza, lively service, can be a little loud. Still fun to visit.

We stopped off here whilst in the Trafford centre. Food was great but the customer service was amazing. We were served by Mel, she was informative when we were seated and went above and beyond. I even watched her take a brownie with a candle in to the child next to us.

Went for lunch and great food and atmosphere as usual! The service from Faith was great and Jan and Maci in the kitchen cooked the pizzas perfectly!

Friendly staff very good food! Always nice to come here and feel welcomed the second you enter the restaurant

Food was lovely as is always, wasn't extremely busy but had plenty of staff working. Was slight delays but always served politely.

We had a table booked and we were seated quickly, that was the only good point of the night, I’ve never had to wait so long for food in my life, the kids starters weren’t brought out, after waiting an hour I was told my pizza wasn’t available so had to wait a further half hour to get a cheese pizza , the kids didn’t get offered desserts by which time we had had enough , I felt sorry for the waiter who kept apologising but the management was just uncaring and didn’t seem in top of delays

Lovely food and great time! Thank you. x

Ordered at 7pm and took over 2 hours for the food to be delivered. When coming the driver went somewhere else and then when finally got here the food was cold and had reheat.

Was a lovely meal at the staff were extremely nice 🙂👍

You know what you get, decent food, simple pricing with voucher discounts. Good family atmosphere.

Birthday lunch with 8 people. Very good and the staff were very friendly and efficient

Nice meat feast bit small though!

Great service for our birthday meal. Mahnoor made sure the kids were always looked after and took care to make it special for our birthday girl. Thank you!

Didn't get my order, no idea where my pizza has been left.

Came to dine this evening and was served by Issy. She was amazing! Really attentive and friendly and gave us some great food recommendations. Thank you for looking after us this evening 😊

Slow service from disinterested staff. Food was good.

This has now become a standard practice for Pizza Express. Food I order from places over 10x the distance arrives hot - but never ever ever from here. It's not as though I'm that far away, perhaps a 4-5 minute drive. Seriously disappointing, it's the last time anyway.

Núria was amazing as always! She is a star. Thank you

I just want to Express my thoughts on Pizza!so we visited for my mother-in-laws 64th birthday so the pressure was on to impress and not fxxk up! Unfortunately, from the moment we entered things hit a downward spiral! Starters took so long it was almost her 65th birthday when they finally arrived. Ordered food for everyone (including a couple of adorable, innocent and hungry kids). The mains arrived, well we thought they did but turns out we were missing the kids order, now anyone who has kids knows this is a “recipe” for disaster! We flagged this and their food eventually hit the table and we were gassed…well until we were until we saw the actual food…..It was the wrong flipping pizza!! I mean how can a pizza place mess up a margarita ffs it’s the worlds simplest pizza but clearly complex for Pizza Express at the Trafford Centre! Plus they drowned it in black pepper making it impossible to eat! We tried to cut around the bits without pepper but by the time we’d done that, we were left with half a baby tomatoes between two kids! Longggg! Furthermore, every time the waitress came to our table and served us food / drinks her butters breast rubbed up against my shoulder…madting and not to mention super awkward when my wife and kids are present! This ain’t a stag do ya get me!! Anyway dead restaurant RIP! Tbh if you hit places outside of Trafford Centre they may be alright but this mob were seriously lacking customer service and basic human skills likely due to the privilege of having constant passing trade but jheeze a bit of courtesy ain’t much to ask for! Simple tings man! Will be giving the place a break for a while and if we decide to come back it won’t be to this branch! Put us off pizza altogether and made it hard for all the mandem, zizzi, Pizza Hut etc DEADOUT!

Food excellent - just like in the restaurant. Packaged perfectly and arrived hot. Thank you!!

Disappointed in the food compared to other chains

Good quality but just too expensive and small portions.

Really fast delivery and still warm when arrived

Called in to this branch whilst visiting the Trafford Centre, Christmas shopping and despite being at start of lunchtime (around 12 noon) Our party of two was seated immediately. Lovely visit, great festive atmosphere. We were not rushed and the food was delicious. Started with dough balls, hot and fluffy with plenty of garlic butter for dipping. Mains were Pollo ad Astra pizza and Pesto Pollo pasta. We had a free side dish reward from the app so also ordered Halloumi bites. The pasta was very tasty, great flavour and a generous portion too. The pizza was huge, my hubby had a good appetite but even he was almost outfaced. The sweet peppers were a lovely addition and gave an added kick to the rest of the toppings. The Halloumi bites were another very generous offering, plenty for two to share with a really nice tomato dip to accompany. The staff were friendly and attentive but we were left to d joy our meal without feeling pressured to finish and move on. Used the app to pay, just to try it out and made for a very easy, quick transaction. J it st be aware that can also leave a tip on app however this goes into a ‘pot’ which is then split amongst all staff, if you prefer to tip your server directly, cash is the way to go! We will definitely return to this restaurant, thanks to the staff!

You welcome our boys every year for a birthday lunch and we leave them in your hands no question. We cannot thank you enough for the great service. Hale branch is our go to and we look forward to seeing you again next year!!

Consistently the best pizza, I always go for American Hot. Also very good for gluten free ( so I am told )

Was lovely we tried the new dynamite dough balls and paneer pizza. Delicious.

Ordered a pepperoni and a margarita pizza. Neither particularly impressive but the margarita was diabolical. Lots of very bland tomato sauce and barely any mozzarella leaving mostly tomato covered dough. Seen more cheese on an Asda smart price pizza…… it was sent back to the kitchen ! Would have been nice to have been given something to cut it with too other than a knife and fork !

Went for a meal on student night to be treated appallingly. It was 30% off for the night, nothing special as this is the normal discount. We were put in the back of the restaurant told it was an hour wait on food, clearly to put us off, as we had eaten 2 courses in an hour! The manager decided to very loudly bad mouth the students, saying that they are vile. As someone who’s worked in hospitality for 6 years and manages a restaurant myself, if you’re going to badmouth people at least do it when no one can hear you, especially when I’m one of THOSE STUDENTS you’re badmouthing. The staff were very rude when I asked for the discount as no one in the restaurant nor at TC said you needed UNiDAYS to have the discount. This wasn’t a problem for me, but it meant other students couldn’t get a discount. Clearly a money grabbing business. Oh, and my mum came away with an allergy reaction, as she’s allergic to gluten and supposedly gave her a gluten free pizza, meaning she’s been ill for weeks. Should’ve known better as I had an anaphylactic shock there 4 years ago due to tables not being cleaned.

Tuesday 25th October. My wife, youngest child and I visited to collect pre order Christmas toys and had planned to have food. We walked throught the Orient area and decided on trying Pizza Express (a lot of traffic and it seemed a little quieter (I now know why). All my children have additional needs (Autism) and have very specific food aversions and only eat certain things, due to sensory issues. We approached the entrance and proceeded to ask the question. (Do you do kids chicken and chips?) The lady there actually laughed at my wife and scoffed "we don't do chicken nuggets" We walked away in absolute shock. Whatever happened to inclusion, and treating guests with a level of respect. We didn't ask anything we wouldn't ask, Nandos,Pizza Hut, TGI's. Appallingly poor service and we didn't even get to step foot inside. Won't ever visit any pizza express ever due to one rude, obnoxious, Karen type server. You can keep your pizza.

Food consistently excellent. Very flexible if you want to alter ingredients. Staff very friendly and attentive.

Great food and the childrens meals were good value

Great food, fantastic atmosphere and brilliant Team plus a Great manager Massimo 👍 🍕

Great food, the waiter helped us use the app to get money off our order too

We held a pizza-making party for our child. Massimo, Steve and Chef Tom were absolutely wonderful with all the children and grown ups. They were fun and very kind and made it a special day for both children and parents. Thank you so much.

We always enjoy our visits to this restaurant. The food is great, the service is always excellent and the atmosphere is good. Rosa gave us particularly good service

I arrived with 3 of my children at 2pm on a Friday afternoon and said I was being joined by 2 more people and despite the restaurant looking quiet a rather dour and unhelpful member of staff informed me that we could not eat there as they were expecting a large party soon and there would be a long wait on our food! I found this strange as surely I could have had our food ordered before the other party even arrived! Not offer of an alternative time and I believe it was due to having a young family. Very disappointing experience all round.

Great location and friendly staff!

We enjoyed our niece birthday 🥳 party Thanks to nuria & Roser at Hale branches Is was perfect 🤩👍

Had lovely pizza. There is a lot of choice. I do miss the Risotto and the semi Fredo you used to do.

Food as always is excellent and good value for the quality served

Food and atmosphere were great. Thanks to Stephen for the fab service

Roser was such a great waitress, she looked after us really well and she made sure we had everything we needed. The food was great definitely recommend. Thankyou Roser

It's been a while since I've been to Pizza Express although my wife and son have visited recently. We called in for lunch yesterday. Place was busy and we were warned of about an hours wait for food ! Decided to go in anyway. Couple...

Always greeted with a smile, food Always hot & fresh. Really friendly staff.