Zizzi - Newcastle in Newcastle upon Tyne

The ambience was great and the service was friendly. The restaurant could have been a little warmer. They were prompt and efficient with delivering the food. However, I wish I could say the same about the food but the portion was very small especially the slow-cooked beef Ragu Pasta. Moreover, there simply wasn’t enough flavour and the ragu was cold as well. I wish they will improve upon my next visit to this institution.

Restaurant week was great and well priced

Lovely server, great food! Not too expensive compared to many other Italian restaurants. Overall 10/10. Mojito was 🔥

Wonderful lunch, great food and Elliott is fab, Welcoming, friendly and professional

Great Meal, great pizza, service Fab, Many thanks table 82 Newcastle

You know what you are getting at Zizzi. Good quality food and not too pricey. The only downfall was the service but I think they may have been understaffed as they took a while to take our orders then the mains were getting put on the table before the starters plates had been cleared. Then we had to go and ask for cutlery. Then they took ages to bring the bill. It was all just little things that let it down, having said that I would definitely go back. I'm guessing the may have just had some staff call in sick or something like that.

Extremely lovely staff and feel to the restaurant. Food is a tad pricey and portion sizes for the desserts compared to the price you pay is a bit dodgy, however they are really tasty all things considered!

My first visit to Zizzi Newcastle. Lovely food from a varied menu including Gluten Free options. Disappointing that although we were warmly greeted with menus of entering the restaurant we had to find our own table. Secondly, it would have been nice to have been asked if we enjoyed our meal at some stage during our visit. Clearly a need for more customer training in hospitality.

Came for lunch time pizza, fast and friendly service and delicious Pinoli pizza. Will be back!

I love Zizzis, purely because it delivers every time... first time I took the kids (12) and it's now their favourite restaurant! Great freshly made pasta.. the speciality carbonara and meatballs both excellent!! Their service was above and beyond, love it, love it, love it. 🥰 they even put a little sticker on your plate to let you know it's hot or to confirm they've adhered to your allergen situation... great all round.

I had a pleasant experience at Zizzi, thanks to Tilly's friendly service. She was kind and attentive throughout the meal. However, I did find that the lentil ragu lacked a bit of salt, which affected the flavor. Otherwise, everything was fine. Thanks, Tilly!

Waitress Danielle was very lovely and gave great service

Me and the family had a lovely meal here. The service was excellent and the food freshly prepared and v nice. We would return 😁

Very good restaurant, the Pizza was very big and really delicious. The service was very fast, altough the restaurant was nearly full. I can only recommend it!

The young lady serving us and her section is a credit to Zizzi. She was so friendly and always asking us if we needed anything. Our drinks and food were served all in good time with a smile and chatting away. My friend has crutches and we were seated not far from the disabled loos which was great for her and she had plenty of room. We all ate from the festive menu on a very busy Saturday before Xmas and the food was lovely. I prefer chips to fries so I'd def say they're fries on the menu, not chips. But that was the only bug bear. Rly rate the place and we weren't rushed.

3 is generous for mass produced, pre cooked ,overpriced bland food . Very rushed, bearing in mind Xmas rush . Staff handled complaint very well . But service was shoddy , too quick no cutlery or clearing of table before second course. Waited ages for drinks . Won't come back in a hurry. Better places to eat for the price

Had a lovely meal they were so good with the gluten free and we told them how good they had been with the food as me and my daughter are gluten free. The down fall is when we checked the bill as we got home to work it out was not told nearly a £20 tip had been added to the bottom bit shocked. Just wish we had been told when we were paying that there was an optional bill at the end of it as the bill was expensive anyway without having to pay a £20 tip

The mushroom and burrata pasta is amazing! The service is very fast and the staff are nice. Was a great experience!

The food was pretty good, the staff were all friendly. They were a but naughty about not pointing out the service charge, it was only that I deliberately checked (the receipt had been folded so you couldn't see) the bottom of the receipt to make sure, that I knew. Also the receipt dose not show the price with the charge, you are just told the total you are paying by card which is 10% higher than the receipt. This didn't spoil a pleasant evening.

Good food just like all Zizzi restaurants if a little over priced compared to independent Italian restaurants.

Was very impressed with the food and service.

Superb service. Tasty salad and generous discount scheme. Much appreciated

Great food and service! Would highly recommend to attend the new venue. Lovely food!

This Zizzi location stands out as one of the best I've visited. The atmosphere is warm and inviting, creating a wonderful dining experience. The staff were exceptionally polite and attentive, enhancing the overall experience with their superb service. On top of that, the discounts offered made the visit even more enjoyable. Highly recommended!

Was really quiet and fairly cold but staff were lovely and food was good.

Zizzi has had refurb and still has a great atmosphere and friendly, efficient staff. However, portion sizes have reduced. My ravioli had virtually no sauce so was very dry. My friend asked for the vegan pizza without the cheese but rather than compensate with extra tomato, it was very dry and crisp. Hope it improves because it’s a great venue!

Lovely food and very kind waiter’s recommendation for all

First time visit, my wife is visually impaired and the staff were very attentive and helped us to our table. Great selection of food and drinks to please all tastes. All the staff were very friendly and helpful, totally recommend a visit next time in Newcastle

First time visit, my wife is visually impaired the staff were very attentive getting to our table,great Wine & food menu plenty of choice for all tastes. The staff were very friendly and helpful totally recommend a visit next time in Newcastle..

the delivery guy did not arrive

Just had a lovely afternoon with my daughter and two grandsons, didn’t book, was shown straight to a table and looked after by the lovely Emily !! Her smile and customer service was first class, she also took the time to interact with a very chatty 6 year old !!! Everything was amazing!! 🍽️🥂 5 Star!! ⭐

Best service I have ever had! Our waiter saw I was fighting for my life (AKA hungover) and single handedly saved me. Love you forever xoxoxox

The setting and ambiance of the restaurant were really pleasant. However, even though we had mentioned it was a birthday event and requested a cake when making the reservation, no arrangements were made. Furthermore, the table for four was very small, as were the portions, and there wasn’t enough space for our belongings and coats.

Great experience, Tilly was fantastic

We could choose where we sat, staff were attentive when needed and food was lovely.

The staff were nice, and attentive. The pizza was delicious, but a bit pricey. I dined in alone, one pizza and one drink was £25 so very expensive lunch.

came down to newcastle for a weekend away, hayley was fab thanks for a lovely evening!

BEST PLACE EVERR! Pizzas are huge and such good value. Went 3 days in a row #noshame! Staff are fab and Elliot is a legend #slay #michelinstarpending 🤩🤩🤩🤩🍕🍝.

Fantastic food delivered hot and delicious dessert, thank you

Town centre resturant: good choice on the menu including a kids option. Good atmosphere: friendly, attentive staff. Nice vibe about the place . Food was generally okay but my chicken milanese was well overcooked. Shame as it detracted from the experience.

Was very disappointed, was close to 2 hours waiting on food had to re heat in microwave when it had arrived. Actually rang the restaurant and was told I would receive a full refund and would get an email confirming that but that has not happened. Shame as we love zizzi food but the service has let us down big time😕

So there were 7 of us going for tea on our first visit to Newcastle and decided to go to zizzi. The place looked and smelt fantastic. But unfortunately, that's where it ended. The food was average at best. There's nothing to shout about. The pepperoni pizza was takeaway standard. The lasagne and the tortellini were so small we were still hungry afterwards. The bill came to £141 and when we went to pay with cash, the lady said we don't give change. When asked, he was told they don't hold cash on the premises. Well, I'm sorry you weren't getting a £19 tip. For mediocre service by staff just out of school. And average food. A tip was left. But unfortunately we would never go back. On a plus note the children loved their meals.

Okay, so we don’t normally eat at chain restaurants. My 9 year old daughter was in hospital in Newcastle and she decided she wanted to go to Zizzi after her operation, she is the boss so off we went. She was in a wheelchair at the time and the guy serving made a beeline for her, sat for a minute chatting to her then asked her if she wanted a colouring sheet, she didn’t and the guy took our drinks order and went off. 10 minutes later he came back with a brand new pack of PlayDoh which he had obviously been to a shop for, such a thoughtful thing to do!! We ordered food, which came quickly and was lovely, my daughter was tired now so we asked for the bill. The same guy came over and said it was on the house, then stipulated that the money saved should used to buy a gift for my daughter. Random acts of kindness are few and far between nowadays, this man truly made our day. Ziizi should be proud to have employees like this Darren - Thank you so much. ❤️

Lovely food, great service - very attentive and even a complimentary glass of fizz for my daughter as it was her 21st! We would recommend 👌🏼

My wife is gluten free and chose the prawn linguine. At the time everything seemed alright until we got home. Having nothing else to eat or drink that evening she was then violently sick throughout the night and is still unwell four days later. I have responded to their feedback form but have had no reply.

Fantastic food as always. The organic primitivo red wine is superb. Great service from Dominic. Newcastle Zizzi never fails to impress.

Mostly unhygienic... Spanish server hand grating cheese on a customer's pasta plate without washing hands from prior clearing of other tables 🤮

James was great, food was bloody lovely! Cheers!

Was really looking forward to having their lasagne delivered after having it in the restaurant. When it came it just looked like a bowl of slop, no sign of crispy breadcrumbs on top (just parsley, why parsley on lasagne?) and the portion was really small, for the price I would expect a decent portion. Same with the cheesecake, too small for the price. Total rip off. Lesson learned, won't order takeaway again, and it's put me off going back to the restaurant too.

Great service from Roberto - made us feel very welcome and was really attentive

Roberto is the best waiter! very attentive and quick to serve you in ever need

Very friendly waiter called Roberto. Food was lovely. Very accommodating to allergies.

Dominic was brilliant and was very polite when serving !

Lovely food and in a great restaurant, with fabulous service from Dominic

Lovely place to eat, food was amazing, waiter Dominic was great!

Roberto was so sweet and attentive. He catered to our table really well and very friendly. He made our dinner way better!

Great spot, good food and very family friendly. Thanks to Dominic for looking after us so well.

Great meal with help from Dominic who served us and was really pleasant to order with 😊

dominic has the best service 10/10

Great quick service - Roberto was very friendly and helpful! The food was tasty too.

Dominic and Roberto and Paris were phenomenal. Fantastic service!!!! Stay blessed 🙏🏾

Great, friendly service (served by Dominic), relaxed atmosphere and lovely food.

Positive & efficient service. Thank you

Dominic provided great service - food was also very tasty! Our date night at Zizzi was lovely

Dominic was a great server and our food came out in less than 10 minutes

Dominique was a brilliant server and very helpful

Dominic was great host, wonderful food and just a pleasant experience

We had a fab time today - Dominic our server was very friendly and the food came out extremely quick

Elliot was the greatest, what a guy

Would definitely come back here. Came for a quick meal and the food was absolutely brilliant, along with the service. Dominic went out of his way to make sure we had a great experience, fast and efficient service and extremely friendly.

Dominic was amazing great customer service

Really enjoyed the food and catered for vegans and gluten free a very enjoyable night

We came here on Sunday 11th August around 7pm as part of my 40th birthday celebrations. Lovely welcome when we arrives. Had just finished our starter when the fire alarm went off, we had to evacuate. One of the staff, think called Dave explained that they had to wait for the fire brigade as the alarm box wasn't working for them to turn it off. He explained that we can just leave and there wouldn't be a charge for what we already had as they didn't know how long it would be. We waited for a bit but decided to leave as we were starving. However we love zizzi and had a other night in town. We decided to go back on Monday 12th August at 6.30. Hayley greeted us and we explained about thr might before as she said she had just been told. Dave was there and recognised us from the night before and came and chatted to us. The food was lush as always and great service. When we came to ask for the bill Dominic came over to say that we didn't have to pay and it was on them. All because we had missed out the night before and had the issue with the fire alarm. We asked if they were sure as we didn't pay for our drinks or starter. They were adamant that we didn't have to pay. Well that just made my birthday celebrations even better. Thank you so much x

James was friendly and professional

Good food and good service from Elliot

Came here for a work function and have never been before, food was delicioys and James S was really friendly and gave a brilliant suggestion for what to order - top man 👍🏻

James the server was bloody brilliant, brought our drinks over in MILLISECONDS

Food pretty good across a party of 4 except a pasta main that was bland and a bit too al dente. Quick delivery of all courses and friendly service. Set menus good value but the final bill mounts with expensive drinks (same as everywhere now).

James was a very good host and was happy to get us extra water for the table. We had a very enjoyable experience and the food was very prompt.

James was a great server today. Thank you

Restaurant week at Zizzis £20 for 3 courses very good value and lots of choice. James served us very well,quickly and professionally. Hope to go back soon.

Amazing service off James today

Gorgeous food! Great service from James.

James was an amazing waiter and deserves to win the competition. King of grating parmesan 🙌🙌🙌🙌

James was polite and service was quick.

Had a fantastic experience with staff and food was amazing. Our waiter James was very accommodating and recommended the meat sofia which i thoroughly enjoyed.

Great food and great service from Elliot

James was very courteous, professional and friendly

Dominic delivered Great customer service and was very friendly

Dominic was lovely and got our orders to us promptly. Very much enjoyable

Another superb meal from this excellent restaurant . Great food, great presentation and a very friendly driver. Thoroughly recommend this

Amazing food as always & great service from Dominic. Thanks so much!

Dominic was super helpful. Thank you for a lovely lunch!

Dominic made us feel very welcome and was a great host.

Zizzi has become one of our favourite Italian restaurants. The menu has standard items but fresh new dishes also. Our server was James who was very friendly and chatty

James was friendly and attentive

dominic was a friendly and serves was great

Lovely meal and very fast service. Our waiter James was fab! Recommend the lemon drizzle martini

James was excellent server polite courteous and attentive

Thank you so much Zizzi, we came just before my daughter went for a major operation at the RVI. The food and service was great, she loved it. When we asked where she wanted to go once we could leave the ward she picked Zizzi. When we arrived my daughter was asked if she wanted crayons I joked that she was too old for crayons and asked if he had any slime. 10 minutes later the member of staff came back with a play doe set, he had been round the shops and could not find slime but had actually left work to go and buy her something to play with this was so kind. The meal and the drinks and the service were really good. When I asked for the bill, the same member of staff came over and said Zizzi were not charging us and to spend the money we would’ve spent on the meal on my daughter and her friend. They are both 9 and battling cancer, the kindness of the member of staff and Zizzi was overwhelming. Thank you so much you made 2 little girl who are going through a hell of a time very happy. The ended up in Fenwicks to spend the money. We will never forget your kindness x