Based on 2.472 opinions finded in 2 websites
Based on 2.472 opinions finded in 2 websites
Nº 801 in 1604 in Newcastle upon Tyne
Nº 55 of 84 Italian in Newcastle upon Tyne
Opinions
Sorry to say... Was expecting much much better! For £26.50 for essentially a salmon fillet, 10 spinach leaves and a butter sauce... for only the sauce to be seasoned was wild! Not in a good way... The truffle chips were undercooked and borderline inedible. My mussels to start were phenomenal but my partners calamari was overcooked and under seasoned. Absolutely gutted - expected sooooo much better for the price tag 😭
Katey Anne McGee . 2025-01-12
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Lovely hotel with great service from Lucy and the rest of the team . Excellent offers and a superb location . Second time here staying and will be back soon !
Susan Kinnison . 2025-01-12
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The food was okay but not terrific, feel like it could be better, I have tasted better Italian pasta. Service was awful, staff were not welcoming and accommodating. Maybe they were overwhelmed, I don’t know but they need to do better.
Miss Amy . 2025-01-04
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Great experience! Wonderful 3 courses, absolutely faultless food and service (Sara), every dish was beautifully presented. Great cocktail choices and very tasty. Definitely will return.
Roy Stewart . 2024-12-29
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Ordered everything as room service. Arancini was good, lasagna unfortunately got a little too much of Gino’s “everyday oil”. But overall certainly not the worst option to eat.
Andre Baumeister . 2024-12-29
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Very good food, service and a nice place to eat. I was with family so we took a table for 10 and were all served at the same time, food was hot and delicious. Calamari. Calzone. Chocolate cheesecake. All with "If my Grandmother had wheels" You need to go and try the mocktails.
Mark Longstaff . 2024-12-28
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This is a really nice place, though I thought the food was pretty so so, like not much different to other places. The place was packed though & the standard of service never slipped. Would defo go again.
Rebecca Mackenzie . 2024-12-25
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Had one of best meals I’d had for ages last night. The Burrata starter was to die for and Chrispy chicken stuffed with mozzarella and tomato, roast pots and roast seasonal veg was just as fabulous. Thanks to Leo for that main course recommendation, you were right! The staff are great, really friendly, and are attentive but not overly so.
Rob Walker . 2024-12-24
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Fantastic food and drink accompanied by a brilliant setting. The service was fast but also very friendly. The perfect place for a special occasion or delicious meal!
Emma Bell . 2024-12-24
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Nice and the hotel was amazing!!! Nice views and staff are super friendly
Damien Beales . 2024-12-23
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Absolutely amazing, from service to taste , great pricing structure too. When i booked i let them know it was for my wife's birthday and they brought out a lovely little surprise desert. We will be back, well done Gino and co.
Karl Henderson . 2024-12-22
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Thank you so much for an amazing meal. All the staff are wonderful and our server Yasmin couldn't have been more welcoming
Marge Wortley . 2024-12-17
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Atmosphere and service was incredible as always and our server Lucy was so sweet and attentive - couldn’t praise the delicious food more it speaks for it self 😋
sophie mortimer . 2024-12-16
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Beautiful place to have a meal. All staff were friendly and the food was delicious. Not as pricey as we thought it would be, which is always a bonus, and the Christmas decor was lovely. We will definitely come here again.
Nicola Mason . 2024-12-14
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Me and my wife had an amazing time here in Newcastle! Our server was called Lucy! She was so kind and welcoming! Kept topping up our wine and made sure we were okay! Her along with the amazing food and atmosphere really made our trip here worthwhile! The food was really well priced and would definitely come here again! Amazing place!
Jam13_ 16 . 2024-12-13
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Thought a Tuesday night treat was in order, travelled from Sheffield. Wasn't too busy at 8pm and the staff were great. Alas the food quality was nowhere near as good as previous restaurants in Leeds and Manchester. The salmon was over cooked and the veal seemed to be deep fried. Never had a problem with any other gino restaurant, hoping they were just having a bad day.
andrew paganini . 2024-12-13
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Good food,nice atmosphere and excellent service from Isabel who made you feel very welcome.
paul herron . 2024-12-08
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Fabulous little lunch with great service
sharon horsburgh . 2024-12-07
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Excellent service and fantastic food. Isabel was the perfect waitress. Polite and friendly
Lynn Hadlow . 2024-12-07
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Lucy was amazing and catered for our needs. Will definitely come back
Dipesh Varu . 2024-12-04
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We had an amazing dining experience at Gino’s, which has quickly become our favorite Italian spot in Newcastle. We tried the Frutti di Mare and Margherita Pizza, and both dishes were made to perfection! Our food was prepared without alcohol to meet halal standards, and the seafood was incredibly fresh. The ambiance was stunning, with a beautiful setting overlooking the iconic Tyne Bridge by the river—truly a feast for both the palate and the eyes. Highly recommend for anyone looking for authentic Italian food in a gorgeous location!
Dina Abandah . 2024-12-02
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First time at Ginos on Friday night! Great vibes from the minute I walked in. The bar was busy but it didn't take long to get a drink while we waited for our table. First rime viewing the menu and there was plenty to choose from! I got the beef ragu arancine balls which were delicious. Chicken stuffed with Mozzarella, sundried tomatoes and pesto sauce....... BOSH! I personally loved the food and the restaurant! I'd happily go back next Friday! Thanks Gino you dirty D'Acampo for an excellent night.
Mark Grey . 2024-12-01
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Hello I visited last week for a birthday, we asked for the waiter to sing happy birthday as we were celebrating, they said they’d bring it when we’d ordered desserts He did not when we left after I’d explained her responded with “it’s just one of them things” no apologies or anything it was very disappointing.
Georgia C . 2024-11-29
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Lovely meal and good relaxed atmosphere. I came here alone and didn't feel awkward at all.
Lorraine Mensah . 2024-11-27
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As much as I wanted to enjoy my first experience at one of Gino's restaurants, I was unfortunately disappointed by what I suspected would be mediocre food with mediocre service. The menu was uninspiring - some classic Italian dishes you'd expect from any retail chain so I opted for a cheeseburger simply because I thought that's always going to be good. Sadly not, the brioche bun was heavily charred with grill lines, the bland patty overcooked and the cheese slice burnt to a husk. The lettuce and tomato that would usually be in the burger were served on the side and the tomatoes weren't the freshest. Even the chips were undercooked and the side of spinach I ordered in an attempt to balance my meal was literally just wilted spinach with no flavour. I should mention that my server never asked how I'd like my burger cooked and with retrospect, I could have volunteered that I like them a bit pink but it slipped my mind when ordering. I would have said something to the team had someone come to check on me but they didnt, even though I tried signalling to 2 different members of wait staff, I just couldn't get their attention. It was busy in the restaurant and after travelling to Newcastle from London that day, and waiting to enjoy a meal before bed, I didn't have the energy to wave someone down and send food back. Sadly like most celeb restaurants, this feels all style and no substance. The score balanced out a bit because it was clearly busy and I was dining alone but still, I spent 60 quid on 2 courses, a side and 2 drinks so would have liked this to be better.
Sean A . 2024-11-27
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La comida era promedio, definitivamente no valía la pena el dinero, el personal de espera era desatenta, llegó a las 7 , se fue a las 9 . 30 . 2 . 5 horas para una comida de 3 platos es terrible.
G1980 . 2024-11-26
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Made the mistake of ordering steaks, ribeye and fillet. Both costing £40 plus and very tough. This was very disappointing when splashing out for a special occasion.
Bernard Wilson . 2024-11-24
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Great food and excellent service. We were well looked after by Jacko from the moment we entered the restaurant. A perfect place for a special celebration.
Claire Nattrass . 2024-11-24
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Gran ubicación, ambiente encantador y servicio muy atento. Lucy que nos sirvió era encantador y muy servicial, 2a vez ha sido y volvería de nuevo
Justine C . 2024-11-23
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Everything was perfect . I had a birthday lunch could not ask for more.
DAWN WEBB . 2024-11-22
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Well worth a visit. Excellent food, staff and ambience
Ian Davey . 2024-11-22
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Como de costumbre la comida aquí era excelente. No puedo culparlo. Sin embargo, el chef está constantemente navegando en sus teléfonos móviles, jugando con sus barbas y picando. En ningún momento se lavaron las manos. Si quieres una excelente comida con un lado de gérmenes, este es el lugar para ti. El personal de camareros en ningún momento preguntó cómo estaba nuestra comida, pregúntenos si queremos más bebidas. También tuvimos que llamar a un miembro del personal de espera para pedir nuestras bebidas y comida, ya que habíamos estado esperando 15 minutos desde que nos sentamos. Nos alojaremos dos noches, pero no vamos a comer aquí mañana por la noche.
Ryan . 2024-11-22
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Love this place, and it is my favourite restaurant in Newcastle. Food is always great Update...... Went again on January 22nd. Totally different experience, and food was not at usual standard. Did email the restaurant, but disappointed that I got no response. Don't think I'll be going back in a hurry. The prices have gone up beyond industry norms too. Sad Update 2..... Been going back for a while, and service is fantastico again. Stefan is our favourite server, and the management is brilliant. Love this place. View, food, service Update 3 😊🤣. Went again November 17th. Dear oh dear. Pricing has made this place a ghost restaurant. Very few diners. £25 for a chicken breast with no sides. £10 for deserts. These are fine dining prices, but the restaurant is not. Really can't justify paying this price, even if the service is great. Looking at other reviews, it seems I'm not alone with my opinions.
joe singh . 2024-11-21
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Elliana and Jacko were 5star thank you to the whole team
katharine bright . 2024-11-20
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Elliana was very receptive to the privacy I needed due to work commitments but checked in regularly! Excellent!
Scott Fletcher . 2024-11-20
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Lovely clean and views are amazing especially t night
Team Woody . 2024-11-17
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Food, Drinks and service was all amazing! We were served by Lucy who was absolutely great and we truly felt looked after! COD was perfectly cooked and the meatballs had just the right amount of kick! Well deserved 5 stars, not our first time here and it certainly won’t be the last!
Hummingbird . 2024-11-16
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Sinceramente, la mejor comida que he tenido. Mi primera experiencia de auténtica cocina italiana cocinada a la perfección y servida con una enorme sonrisa. Todo el personal fue brillante, en particular Jacko, Niyas, Wayn, Rymondo, Salvo, Erjon y Harriett que eran excepcionales. Además, la comida salió increíblemente rápido. No podría recomendar este lugar más!
lucy . 2024-11-15
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Quite honestly the best meal I have ever had. My first experience of true, authentic Italian cuisine cooked to perfection and served with a huge smile. All the staff were brilliant, particularly Jacko, Niyas, Wayn, Rymondo, Salvo, Erjon and Harriett who were outstanding. Couldn’t recommend this place more!!
Lucy . 2024-11-15
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The restaurant is great, I’d say every dish is equally high quality. Leo was our waiter, he was great. Josh in the hotel staff went above and beyond to help us with our newborn son.
Fergus Cahillane . 2024-11-14
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On Saturday the 9th November I dined at Gino's, and once again, I was reminded why this place has become one of my favourite dining spots. From the moment I walk in, the exceptional staff made us feel welcomed and valued- this points towards Jacko, he is so honourable in the way he does this. I bring my elderly mother with me, and she is always greeted with such joy and care, this pleases me. His warm smile and attentive service sets the tone for a delightful evening. The team at Gino's always goes above and beyond to ensure that guests have a fantastic experience. I’d also like to mention Lucy. Whether it's recommending dishes, refilling drinks, or checking in to see if everything is to my liking, Lucy and Jacko’s dedication to customer service is evident. It’s refreshing to see a staff that genuinely enjoys what they do, and this creates a positive atmosphere that enhances the overall dining experience. We LOVE this restaurant and we are so pleased we can leave a great review for Ginos.
Elysia Burnsreed . 2024-11-11
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Steak and side dishes very tasty, decor and atmosphere very melow, we will be bk asap
colin somerville . 2024-11-09
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Really accommodating staff and great food
Abdullah . 2024-11-07
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Lovely restaurant, lovely location and view, staff excellent and attentive. Food was above average, well presented and reasonably priced. Would recommend.
Bradley Scott . 2024-11-03
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The food was amazing!! And the service made the evening, Leo you are the best!! Thank you
martha nally . 2024-11-01
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Lucy was great, had a smile the whole time very welcoming :) I was dining solo as I'm travelling down to London and had a stop over in Newcastle on the way for my Birthday and it sometimes can be daunting dining alone but the atmosphere was nice and chill. Food was lovely and Lucy recommended one of the main dishes as I was finding it hard to choose just one! And it was fabby! Thanks again Lucy and the restaurant team one happy lass! Xo all the best definitely be back in future!
Stacey Thompson . 2024-10-31
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Extremely poor experience, served my clearly pregnant friend an alcoholic cocktail instead of the mocktail she ordered and continued to deny it instead of apologising or even checking. Staff very rude and dismissive, particularly the manager Joe, even though she was very polite about it. Just told to go home and have some water even though my friend was lightheaded, dizzy, distressed and concerned about baby. Would absolutely give it a miss if you have any allergies, intolerances or dietary restrictions.
Anita . 2024-10-30
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Had Lucy as our server- she was so lovely!! Food was delicious.
Morgan Gibbs . 2024-10-26
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I really wanted to like this place but sadly couldn’t. The service was great but a bit slow. What got me was the food. I ordered salad which sadly I saw produced from a bag which shocked me! It was very vinegary and unfortunately left me with a terrible stomach. The chairs were a bit worse for wear also which was disappointing. Unfortunately I won’t be back I’m not sure my stomach could handle it. Sorry!
Rima Bailey . 2024-10-25
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What a lovely meal. Food was service was perfect ( thank you Lucy), food was delicious and the view of the river fantastic.
Moira Athey . 2024-10-22
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Is really good and the waitress are really nice :)
Rebecca Lee . 2024-10-21
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Good food and staff. Will definitely coming back!
Morelock Radics . 2024-10-21
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Lovely food. Leo was a great server.
serena . 2024-10-20
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Wonderful restaurant overlooking the river, delicious food and courteous staff.
Виктория Пустовит . 2024-10-20
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Customer service bad but food great
branden sheridan . 2024-10-20
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Food and service off Leo was amazing thank you.
abi stobart . 2024-10-19
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Family dinner,had a great time.
Patricia Flavin . 2024-10-19
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Amazing location, view, and food.
MR . 2024-10-19
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Great place and super friendly service. Leo our server was fantastic! Food was amazing, lovely night and highly recommend 🙂
Mark Hanson . 2024-10-18
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We went for lunch the place is nice. The service was amazing, but it was a bit slow , but they still served us well. And the food was good 👍
Maroun Younan . 2024-10-18
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Excellent experience for our night in Newcastle, well done Lucy and the rest of the team
Tim Ball . 2024-10-17
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Lucy was an excellent waitress - she went beyond the call of duty and found me a vegan dessert! Can’t fault her. The only thing I’d ask for is a vegan main that doesn’t burn your entire mouth off. And maybe more that one vegan main. And stick the lovely vegan sorbet on the menu.
Katy Bagshaw . 2024-10-14
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Isabel was lovely! Food was amazing. Looking forward to coming back
NM Baker . 2024-10-12
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Stayed 3 nights so had 3 breakfasts, 1 room service meal & 1 meal in the restaurant. The food is delicious & service is great. Shocked to be charged an extra 10% optional service fee on the £5 room service tray charge but they did remove it when asked.
Nicola L . 2024-10-11
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Very attentive staff, very gregarious ambience. Definitely shall be back again.
Keiran Hurhangee . 2024-10-10
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Staff were great, Lucy was our server and did a fantastic job.
Grant Chrisp . 2024-10-08
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Me and my partner attended for my 22nd birthday and what a meal it was. Food was phenomenal and they even sang happy birthday to me whilst serving my desert. Highly recommend!!! Our waitress Lucy was great!!
Gracie-lou Garner . 2024-10-08
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First time dinning in this restaurant , service was first class thanks to Lucy, food was very good and presented well. Would recommend giving this place a try.
Bill Hamilton . 2024-10-06
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Anjali is an absolutely fantastic waitress
James Sadler . 2024-10-05
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Lucy was absolutely amazing and very attentive all night! Very impressed with food and service🤍
Abbie Barclay . 2024-10-02
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Lucy and the team were wonderful. Great service and the food and ambiance was amazing. Gluten free bread and pasta was inspired.
David J . 2024-10-01
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Great service. (Anjali) Steak was spot on.
Kristian Evans . 2024-10-01
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Anjali was first class, great food, great service, company was so so tbh
John Mckenzie . 2024-10-01
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Great food as usual and top service by Anjali. Been to this restaurant many times and everything on the menu is great. Service is always first class.
xvallee . 2024-10-01
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It was a very busy Saturday night and so service took longer than expected. However, Leo, our waiter, was super efficient, pleasant and made us all feel at ease. The food was tasty and well presented. We had a gluten free member of our group and their pizza was unpleasant and seemed to be swamped in tomato based sauce making it inedible. Leo saw to it that it was taken off the bill and replaced with a free dessert and glass of wine followed by limoncellos for all of us. We were very happy. Thank you Leo.
Julia T . 2024-09-29
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It was a very busy Saturday night and so service took longer than expected. However, Leo, our waiter, was super efficient, pleasant and made us all feel at ease. The food was tasty and well presented. We had a gluten free member of our group and their pizza was unpleasant and seemed to be swamped in tomato based sauce making it inedible. Leo saw to it that it was taken off the bill and replaced with a free dessert and glass of wine followed by limoncellos for all of us. We were very happy. Thank you Leo. Unisex toilets?? Simply, no. I had to ask a gentleman remember to close his cubicle door in future as another young woman thought it was vacant and walked in on him and she was mortified.
Julia Tobin . 2024-09-29
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Underwhelming at best. The food was plain and dry, and the wait time was painfully long—both for someone to take our order and for the food to finally arrive. Not the Italian experience I was expecting! And to top it off, my daughter was sick a few hours later. Definitely not recommending.
Mariola Izyk . 2024-09-29
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Always a great time at Gino's. Great service, super good food.
Darren Sullivan . 2024-09-29
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I love this place. The food is delicious, the cocktails are great, and the staff is very welcoming. But most importantly, they’re dog-friendly🥹 They allow dogs on one side of the restaurant, which is great. It’s the first dog-friendly restaurant (not a cafe or pub) I’ve found in Newcastle that allows dogs inside. Definitely one of my favourite places here.
Evgeniya . 2024-09-29
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Underwhelming at best. The food was plain and dry, and the wait time was painfully long—both for someone to take our order and for the food to finally arrive. Not the Italian experience I was expecting! And to top it off, my daughter was sick a few hours later. Definitely not recommending.
MARIOLA I . 2024-09-29
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Lucy was our host at Gino d’Campo in Newcastle. The food was delicious with a couple of small issues. Lucy was amazing with our large group. She was gracious, focused and nothing was too much trouble. A total gem, who was solution focused and a great service ethic. The team are lucky to have her on board
ldcp household . 2024-09-28
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This restaurant is all fur coat and no knickers. The food was incredibly bland. I had lasagne and it tasted of tomato and grease, no other flavours at all. My partner had chicken escalopes and again we were extremely underwhelmed. Staff are very friendly. Though forgot our drinks and had to be reminded, but otherwise they're all nice. The location and views of the restaurant are very nice. But all things considered, if you're here for a celebrity name and an Instagrammable decor, this won't disappoint. But if you actually want good food at the same time, run a mile.
A Q . 2024-09-28
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Great dinner with very attentive staff (especially Lucy). Food was delicious and atmosphere was busy for a Wednesday evening. Recommend booking!
Quest46745834482 . 2024-09-25
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Food amazing Service amazing Unfortunately very loud as no soft furnishings so rather noisy when busy
Claire Smith . 2024-09-24
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We went out for a nice treat on Tuesday night. Lucy was fabulous. Very attentive and lovely to talk to. All the food was amazing as usual, and the service we received from Lucy was exceptional. Cant wait for the winter menu!
Lori Taylor . 2024-09-24
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Beautiful setting, sorry to see the pate had been taken off the menu this time, it's one of our favourites, despite that, we enjoyed our meal very much
Beverley Beardshaw . 2024-09-23
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Had an amazing meal with amazing service!!!! Anjali was especially nice, so friendly and made our meal even better!!!! Would highly recommend
lottie de turris . 2024-09-21
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Isabel was very friendly and a great host
Michelle Steele . 2024-09-21
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We were served by Anjali, she was very warm and welcoming. Very professional. We absolutely loved the food and ambience!!
Shilpa Verma . 2024-09-21
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A nice restaurant atmosphere, an inadequate menu, ordinary food.
Selcuk Karaoglan . 2024-09-20
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Chicken food was very good tasted
葉其鎔2744 . 2024-09-20
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Great place, lovely meal and very friendly service
Geoff crane . 2024-09-18
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A good menu to choose from and we had some really delicious dinners The pizza was good and the risotto. Delicious wine that makes you drink alot
Siobhan Lalor-McTague . 2024-09-18
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Great meal in a lovely riverside, light and tastefully modern setting. Nice spot for drinks at the bar before dinner whilst we waited for our party to arrive. Good choice on the menu from Italian staples through to good level restaurant alternatives. Brilliant service from our waitress Lucy. Great evening all round. Would recommend.
Ian Crane . 2024-09-18
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Really lovely settings, fantastic food and friendly service. First class
Jemma Schiavone . 2024-09-17
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The food is ok, we tried ravioli, fries, burgers, it is ok to good, service is great, but can improve their menu
Anas Al-Shahatit . 2024-09-14
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Great service, high quality and recommended Service by Leo the best
Michael P . 2024-09-14
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Lucy was fantastic . Service was second to none . Food was beautiful- best food we have had in ages . Will be back!!
Rebecca Patterson . 2024-09-13
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Lovely atmosphere, amazing views. Staff lovely and food really good for a lunchtime!
Lauren Gardiner . 2024-09-13
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Food was amazing, Lucy was such a friendly and attentive server!
Ella Finnegan . 2024-09-13
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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1012 Opinions
Turned up today for my birthday after booking a table on the 18th December by phone, and emailing about said booking on the 19th December. Once I arrived I was told there was no booking under my name and was told to just wait. Stood and stood (with a broken ankle) with no time update so asked how long it would be as had plans after and was told they don’t know just when someone leaves. Very unhelpful unfriendly staff and a bad start to my birthday plans. Have wanted to try here for a while but won’t ever return to try again.
2146 Opinions
3844 Opinions
Extremely lovely staff and feel to the restaurant. Food is a tad pricey and portion sizes for the desserts compared to the price you pay is a bit dodgy, however they are really tasty all things considered!