Gino D'acampo Restaurant Quayside in Newcastle upon Tyne

Lucy was an excellent waitress - she went beyond the call of duty and found me a vegan dessert! Can’t fault her. The only thing I’d ask for is a vegan main that doesn’t burn your entire mouth off. And maybe more that one vegan main. And stick the lovely vegan sorbet on the menu.

Isabel was lovely! Food was amazing. Looking forward to coming back

Stayed 3 nights so had 3 breakfasts, 1 room service meal & 1 meal in the restaurant. The food is delicious & service is great. Shocked to be charged an extra 10% optional service fee on the £5 room service tray charge but they did remove it when asked.

Very attentive staff, very gregarious ambience. Definitely shall be back again.

Staff were great, Lucy was our server and did a fantastic job.

Me and my partner attended for my 22nd birthday and what a meal it was. Food was phenomenal and they even sang happy birthday to me whilst serving my desert. Highly recommend!!! Our waitress Lucy was great!!

First time dinning in this restaurant , service was first class thanks to Lucy, food was very good and presented well. Would recommend giving this place a try.

Anjali is an absolutely fantastic waitress

Lucy was absolutely amazing and very attentive all night! Very impressed with food and service🤍

Anjali was first class, great food, great service, company was so so tbh

Great service. (Anjali) Steak was spot on.

Great food as usual and top service by Anjali. Been to this restaurant many times and everything on the menu is great. Service is always first class.

Lucy and the team were wonderful. Great service and the food and ambiance was amazing. Gluten free bread and pasta was inspired.

Always a great time at Gino's. Great service, super good food.

Underwhelming at best. The food was plain and dry, and the wait time was painfully long—both for someone to take our order and for the food to finally arrive. Not the Italian experience I was expecting! And to top it off, my daughter was sick a few hours later. Definitely not recommending.

It was a very busy Saturday night and so service took longer than expected. However, Leo, our waiter, was super efficient, pleasant and made us all feel at ease. The food was tasty and well presented. We had a gluten free member of our group and their pizza was unpleasant and seemed to be swamped in tomato based sauce making it inedible. Leo saw to it that it was taken off the bill and replaced with a free dessert and glass of wine followed by limoncellos for all of us. We were very happy. Thank you Leo. Unisex toilets?? Simply, no. I had to ask a gentleman remember to close his cubicle door in future as another young woman thought it was vacant and walked in on him and she was mortified.

It was a very busy Saturday night and so service took longer than expected. However, Leo, our waiter, was super efficient, pleasant and made us all feel at ease. The food was tasty and well presented. We had a gluten free member of our group and their pizza was unpleasant and seemed to be swamped in tomato based sauce making it inedible. Leo saw to it that it was taken off the bill and replaced with a free dessert and glass of wine followed by limoncellos for all of us. We were very happy. Thank you Leo.

Underwhelming at best. The food was plain and dry, and the wait time was painfully long—both for someone to take our order and for the food to finally arrive. Not the Italian experience I was expecting! And to top it off, my daughter was sick a few hours later. Definitely not recommending.

I love this place. The food is delicious, the cocktails are great, and the staff is very welcoming. But most importantly, they’re dog-friendly🥹 They allow dogs on one side of the restaurant, which is great. It’s the first dog-friendly restaurant (not a cafe or pub) I’ve found in Newcastle that allows dogs inside. Definitely one of my favourite places here.

Lucy was our host at Gino d’Campo in Newcastle. The food was delicious with a couple of small issues. Lucy was amazing with our large group. She was gracious, focused and nothing was too much trouble. A total gem, who was solution focused and a great service ethic. The team are lucky to have her on board

This restaurant is all fur coat and no knickers. The food was incredibly bland. I had lasagne and it tasted of tomato and grease, no other flavours at all. My partner had chicken escalopes and again we were extremely underwhelmed. Staff are very friendly. Though forgot our drinks and had to be reminded, but otherwise they're all nice. The location and views of the restaurant are very nice. But all things considered, if you're here for a celebrity name and an Instagrammable decor, this won't disappoint. But if you actually want good food at the same time, run a mile.

Great dinner with very attentive staff (especially Lucy). Food was delicious and atmosphere was busy for a Wednesday evening. Recommend booking!

Food amazing Service amazing Unfortunately very loud as no soft furnishings so rather noisy when busy

We went out for a nice treat on Tuesday night. Lucy was fabulous. Very attentive and lovely to talk to. All the food was amazing as usual, and the service we received from Lucy was exceptional. Cant wait for the winter menu!

Beautiful setting, sorry to see the pate had been taken off the menu this time, it's one of our favourites, despite that, we enjoyed our meal very much

Isabel was very friendly and a great host

Had an amazing meal with amazing service!!!! Anjali was especially nice, so friendly and made our meal even better!!!! Would highly recommend

We were served by Anjali, she was very warm and welcoming. Very professional. We absolutely loved the food and ambience!!

Chicken food was very good tasted

A nice restaurant atmosphere, an inadequate menu, ordinary food.

A good menu to choose from and we had some really delicious dinners The pizza was good and the risotto. Delicious wine that makes you drink alot

Great place, lovely meal and very friendly service

Great meal in a lovely riverside, light and tastefully modern setting. Nice spot for drinks at the bar before dinner whilst we waited for our party to arrive. Good choice on the menu from Italian staples through to good level restaurant alternatives. Brilliant service from our waitress Lucy. Great evening all round. Would recommend.

Really lovely settings, fantastic food and friendly service. First class

Great service, high quality and recommended Service by Leo the best

The food is ok, we tried ravioli, fries, burgers, it is ok to good, service is great, but can improve their menu

Food was amazing, Lucy was such a friendly and attentive server!

Lovely atmosphere, amazing views. Staff lovely and food really good for a lunchtime!

Lucy was fantastic . Service was second to none . Food was beautiful- best food we have had in ages . Will be back!!

Lucy the waitress was very friendly and polite. Food was delicious!

Great food,superb service specialy Katherin👍 thank you making our stay always special 🙏🙏🙏

Worth it! We went there for dinner. The atmosphere was nice. Amy provided the best service and responded to any requests perfectly. Super!

The reception was welcoming and precise. The food was great! We were served by Isabel. She was very friendly, polite and good mannered. She ensured we were comfortable all through our dinner time. Kudos to Isabel! and Kudos to Gino d'acampo Newcastle.

Had a fantastic birthday dinner, really friendly staff and food was amazing.

Very bland food, costs too much and we absolutely hate service charges its so rude. It's like you think, we are already overcharging, they might as well pay the service charge too. Only went as part of a group for a birthday, wouldn't normally do these celebrity restaurants as they're all bang average and won't be here in 5 or 10 years time.

Excellent food, excellent service, Lucy was wonderful <3

Great food, even better service! Isabel was top notch! She took care of our table and the evening was fantastic.

My wife and I were excited to go to Gino’s restaurant, particularly having seen all the 5 star reviews, but were sadly left a little underwhelmed by the whole experience. We had the pork belly and ribeye, which were ok. Steak was a bit chewy, not what you typically expect for ribeye. But it was the service that swayed me to write this review. It was great to begin with the waitresses taking great care of us. Once we were served our dinner we appeared to have been swapped over to the waiter, who I can only describe as being like a petulant teenager. Having taken our plates almost as we were eating, we were left waiting for the desert menu. A waitress eventually brought it over but we were left an age again before our order was taken, the grumpy waiter providing grunts when he did appear. I don’t always leave reviews, but hoping this one leads to some feedback to the guy in question.

Leo was an absolute superstar, his service is impeccable and he made us feel so welcome and special. Food fabulous, atmosphere brilliant, would definitely come again

The food was really bland and unpleasant, it didn't taste good at all especially for the high price we had to pay. The chicken didnt taste good at all and it wasn't creamy, the pasta also tasted like it was pasta and catch up( it didn't even have Parmesan). We also ordered dessert which was really hard to consume as it had a lot of chocolate in It and it just felt like it was bought from a local job and was served. Overall I don't recommend it at all!!

Delicious food, fast service. No complaints.

Wonderful food and service. Anjali looked after me and made me feel very welcomed.

Good service and quality of the food, attended by Anjali.

Lasagna was amazing Anjali was very go amazing service

Brilliant food. Isabel was amazing, she was very charismatic and made the experience unforgettable.

Just had drinks nice atmosphere

The food was really well presented and perfect sized portions. It was also seasoned perfectly 👌 Banquette seating was too low for the table however 👎🏻

Excellent food Excellent service

While the food is what you might expect for a high priced chain Italian place the ingredients are clearly fresh and the polite friendly and efficient staff more than make the experience of dining here while you stay nearby. The bar staff and my waitress Isabel were very welcoming and provided a really pleasant dining experience.

Food was beautiful, super fast service our server Lucy was lovely and so friendly.

Great service from Lucy - food also as good as always.

The staff went above and beyond to make sure our visit was fantastic, the meal was perfect. We will definitely return and recommend to our friends and family.

Part of my stay but good service and breakfast staff are good

Very disappointed party of 5 the carbonara was very dry and returned to kitchen belly pork was passable but tasteless and calzone was ok. Lucy was very pleasant and dealt with our complaint very professionaly. Location and view was lovely . Nice atmosphere but wont be rushing back.

Lovely experience staying here.

The food is wonderful at Gino D'Acampo. I have dined here several times during my trip to Newcastle and enjoyed each experience. The cheesecake is amazing! Ellaina is an absolute delight. Very friendly and attentive. 5 stars!

Cleanliness I would give 5 stars. However I have only given 1 star as I did not feel welcome as a customer, eye roles and minimal communication from the staff were very unpleasant. In regards to the food, the menu did not highlight allergy information and trying to find out what I was able to eat seemed to be a chore to staff. The starting course was burnt, the main course tasted like rubbery chicken. Staff didn’t remove the starting course in time for the main so I removed it myself. Definitely not value for money. Wouldn’t recommend going back at all. I think this is the first bad review I have ever left a place. Gino please ask your staff to up their game.

Great service great food isabel was very friendly and helpful

Went in a large party. Restaurant very full and very loud. Starter and main course was good. Desert (chocolate fondant) was like a brown rubber ball. Not good. Service was good considering the conditions. Food was overpriced but expected trading on Gino's name.

Visited today with my husband and very disappointed. The restaurant itself is modern, airy and comfortable, although there was a waft of sewerage where we were sitting inside - which seemed to be from the river. Unfortunately, the food was not worth the price we paid for it. The starter I had was bland. The main (chicken with mushroom sauce) was ok but I wouldn't pay the full price for this if we didn’t get it in the lunch time menu. The broccoli was ok but the potatoes were over-salted - plus paid extra for each and didn’t get much at approx an extra £12 for these. They also add the gratuity to the bill. This in itself would put me off ever going back. I am happy to pay gratuity at my own discretion and not be expected to pay this as it is put in the receipt. Always a big no no with us! Overall, will never return here the food was not worth the money.

I was served undercooked chicken. I sent this back to the kitchen and asked for this to be checked because the chicken was visibly undercooked. It was brought back to my table very quickly and I was told that it was fine and there’s nothing to worry about, it was visibly undercooked so I had to send this back for a second time before it was taken away and took off the bill. A restaurant like this should not be serving customers undercooked chicken and certainly not then sending it back to the customer once they have already complained.

The food was absolutely amazing, our server Lucy was a sweetheart and the restaurant as well as the hotel are nicely decorated. We were there on a Saturday night so the only downside was that the music was quite loud and it was a bit hard to have a conversation.

Leo was lovely and attentive during our meal

Had a lovely afternoon tea here. The sandwiches were really nice especially the egg and cress. Good portions and great service. Nice view of the river as well.

Great meal ! Very quick service flowed very well. Will come again thankyou to leo to. On it with drinks.

Amazing staff - great service from Anjali and Sara

This is my favourite restaurant, the food is amazing, the staff are wonderful and the atmosphere is perfect. There was a dj on and the tunes were fab! Isabel our server was lovely and friendly.

Fabulous meal at Gino D'Acampo with the most considerate and well-managed service for dietary requirements. Isabel and Sara provided an excellent experience for a family celebration with considerate and prompt service. Will recommend and rebook.

A delicious dinner for our family Anniversary dinner. Detailed attention to the gluten-free needs of two of our posse. Great to have such a variety of gluten-free options, feeling confident that the kitchen and our fantastic servers (isabel and Sara) were looking after us. Cheers!

Lucy’s service was espetacular, well done to her. We were on a big table and everyone’s food was lovely, very big portions we should have shared starters. Lovely location by tje river. We also had drinks before the the hotel bar.

Lovely food, nice chilled atmosphere. What made our night is the service from our waitress Lucy M. She was so attentive especially with my daughters nut allergy

Had such a disappointing visit here last week. After hearing such good things previously we were looking forward to our booking. The bad experience started from the second we arrived, by being rudely welcomed, waiting an hour for our main meals to arrive which when they eventually did, 1 was burnt yet clay cold inside. The sides we had ordered were stale as we could see them sitting on the side for over 15 minutes (obviously while they waited for our mains to be ready). I sent back my main which I then received another 1, tasting fresher but was still very stodgy. The man, who I can only assume was the manager, stood with the chef glaring at us and talking about us yet never once came over to apologise for our wait, cold food etc, left it to a young member of waiting staff to apologise - she was lovely, and felt sorry for her as she seemed quite embarrassed. We were offered free desserts - which we are still waiting for now 5 days on, and served an incorrect drink. But after already being in the restaurant almost 2 and a half hours at this point, I didn't have the energy to wait for the correct 1. The starters and the other main I must say were delicious though. We did complain, and were told 'an unexpected table of 50 people had arrived'. Well I'm sorry but I don't see that as an excuse. If you cant deal with a 50 table, don't accept them. Especially not if it effects other diners, I also must say I didn't witness this large table being there when we were. We also had to ask more than once for the bill, ending up with us physically getting up and going to the host table to request again. Add also being seated directly infront of an open door with a constant draught. Will not be returning.

Food was good, Service excellent, atmospheres good, if a little loud

We were a group of five and couldn’t fault anything about our meal. The service was excellent ( Ellie) and the food was extremely good. Will be back ..

Lucy our waitress was lovely and friendly x

I had a nice time, the service was sublime. Leo was very helpful and accommodating. I'm definitely coming back.

Leo was great, such great service and character. Totally enjoyed my meal❤️

Leo was our waiter, he was very attentive. The food was delicious!

Disappointing food that didn't match descriptions. Friendly service and great setting somewhat made up for it

Really nice place for a meal and nice service from leo

Amazing! We all enjoyed our meals.

We had an incredible dining experience at this restaurant! The food was absolutely delicious, especially the Carbonara and the Spicy Aubergine Pasta both were perfectly cooked and bursting with flavor. To top it all off, we had the Tiramisu for dessert, and it was simply divine. A special shoutout to our waiter, Anjali, who took such great care of us throughout the evening. She was attentive, friendly, and made sure we had everything we needed. We felt truly looked after. We'll definitely be back!

We had a great evening. Service is excellent and relaxed. Food is superb and a good varied menu. Cocktails and range of wines is good, but would like to see a wider range of non-alcoholic options.

We had a really nice night in the restaurant, food & service were excellent and were so well looked after by Lucy who is a real asset to the team. This is our third visit and we have never been disappointed so will continue coming each time we stay in Newcastle.

Lucy was absolutely lovely! Thank you for wonderful food and service.

We came for a drink and ended up getting a pizza as everyone else’s looked so nice around us. Got truffle Parmesan fries too because I am obsessed with truffle…now I am obsessed with these fries! Beautiful, the pizza was too! Would 100% return again for a full meal. Views and atmosphere from outside are fantastic!

Food was nice, the waitress was nice however service was very slow. I would say a little over priced for the overall experience.

Very good meal and a pleasant surprise that this 'chain' restaurant values quality in food and service.

Service was amazing and the food was simply delicious. Definitely would recommend. Leo the server was very friendly and lovely.

Perhaps not surprisingly the food is terrific and the quayside on a beautiful sunny evening is hard to beat. The only thing missing was some smiles from the staff.