Gino D'acampo Restaurant Quayside in Newcastle upon Tyne

On Saturday the 9th November I dined at Gino's, and once again, I was reminded why this place has become one of my favourite dining spots. From the moment I walk in, the exceptional staff made us feel welcomed and valued- this points towards Jacko, he is so honourable in the way he does this. I bring my elderly mother with me, and she is always greeted with such joy and care, this pleases me. His warm smile and attentive service sets the tone for a delightful evening. The team at Gino's always goes above and beyond to ensure that guests have a fantastic experience. I’d also like to mention Lucy. Whether it's recommending dishes, refilling drinks, or checking in to see if everything is to my liking, Lucy and Jacko’s dedication to customer service is evident. It’s refreshing to see a staff that genuinely enjoys what they do, and this creates a positive atmosphere that enhances the overall dining experience. We LOVE this restaurant and we are so pleased we can leave a great review for Ginos.

Steak and side dishes very tasty, decor and atmosphere very melow, we will be bk asap

Really accommodating staff and great food

Lovely restaurant, lovely location and view, staff excellent and attentive. Food was above average, well presented and reasonably priced. Would recommend.

The food was amazing!! And the service made the evening, Leo you are the best!! Thank you

Lucy was great, had a smile the whole time very welcoming :) I was dining solo as I'm travelling down to London and had a stop over in Newcastle on the way for my Birthday and it sometimes can be daunting dining alone but the atmosphere was nice and chill. Food was lovely and Lucy recommended one of the main dishes as I was finding it hard to choose just one! And it was fabby! Thanks again Lucy and the restaurant team one happy lass! Xo all the best definitely be back in future!

Extremely poor experience, served my clearly pregnant friend an alcoholic cocktail instead of the mocktail she ordered and continued to deny it instead of apologising or even checking. Staff very rude and dismissive, particularly the manager Joe, even though she was very polite about it. Just told to go home and have some water even though my friend was lightheaded, dizzy, distressed and concerned about baby. Would absolutely give it a miss if you have any allergies, intolerances or dietary restrictions.

Had Lucy as our server- she was so lovely!! Food was delicious.

I really wanted to like this place but sadly couldn’t. The service was great but a bit slow. What got me was the food. I ordered salad which sadly I saw produced from a bag which shocked me! It was very vinegary and unfortunately left me with a terrible stomach. The chairs were a bit worse for wear also which was disappointing. Unfortunately I won’t be back I’m not sure my stomach could handle it. Sorry!

What a lovely meal. Food was service was perfect ( thank you Lucy), food was delicious and the view of the river fantastic.

Is really good and the waitress are really nice :)

Good food and staff. Will definitely coming back!

Lovely food. Leo was a great server.

Wonderful restaurant overlooking the river, delicious food and courteous staff.

Customer service bad but food great

Amazing location, view, and food.

Food and service off Leo was amazing thank you.

Family dinner,had a great time.

We went for lunch the place is nice. The service was amazing, but it was a bit slow , but they still served us well. And the food was good 👍

Great place and super friendly service. Leo our server was fantastic! Food was amazing, lovely night and highly recommend 🙂

Excellent experience for our night in Newcastle, well done Lucy and the rest of the team

Lucy was an excellent waitress - she went beyond the call of duty and found me a vegan dessert! Can’t fault her. The only thing I’d ask for is a vegan main that doesn’t burn your entire mouth off. And maybe more that one vegan main. And stick the lovely vegan sorbet on the menu.

Isabel was lovely! Food was amazing. Looking forward to coming back

Stayed 3 nights so had 3 breakfasts, 1 room service meal & 1 meal in the restaurant. The food is delicious & service is great. Shocked to be charged an extra 10% optional service fee on the £5 room service tray charge but they did remove it when asked.

Very attentive staff, very gregarious ambience. Definitely shall be back again.

Staff were great, Lucy was our server and did a fantastic job.

Me and my partner attended for my 22nd birthday and what a meal it was. Food was phenomenal and they even sang happy birthday to me whilst serving my desert. Highly recommend!!! Our waitress Lucy was great!!

First time dinning in this restaurant , service was first class thanks to Lucy, food was very good and presented well. Would recommend giving this place a try.

Anjali is an absolutely fantastic waitress

Lucy was absolutely amazing and very attentive all night! Very impressed with food and service🤍

Great service. (Anjali) Steak was spot on.

Anjali was first class, great food, great service, company was so so tbh

Great food as usual and top service by Anjali. Been to this restaurant many times and everything on the menu is great. Service is always first class.

Lucy and the team were wonderful. Great service and the food and ambiance was amazing. Gluten free bread and pasta was inspired.

It was a very busy Saturday night and so service took longer than expected. However, Leo, our waiter, was super efficient, pleasant and made us all feel at ease. The food was tasty and well presented. We had a gluten free member of our group and their pizza was unpleasant and seemed to be swamped in tomato based sauce making it inedible. Leo saw to it that it was taken off the bill and replaced with a free dessert and glass of wine followed by limoncellos for all of us. We were very happy. Thank you Leo. Unisex toilets?? Simply, no. I had to ask a gentleman remember to close his cubicle door in future as another young woman thought it was vacant and walked in on him and she was mortified.

Always a great time at Gino's. Great service, super good food.

I love this place. The food is delicious, the cocktails are great, and the staff is very welcoming. But most importantly, they’re dog-friendly🥹 They allow dogs on one side of the restaurant, which is great. It’s the first dog-friendly restaurant (not a cafe or pub) I’ve found in Newcastle that allows dogs inside. Definitely one of my favourite places here.

Underwhelming at best. The food was plain and dry, and the wait time was painfully long—both for someone to take our order and for the food to finally arrive. Not the Italian experience I was expecting! And to top it off, my daughter was sick a few hours later. Definitely not recommending.

Underwhelming at best. The food was plain and dry, and the wait time was painfully long—both for someone to take our order and for the food to finally arrive. Not the Italian experience I was expecting! And to top it off, my daughter was sick a few hours later. Definitely not recommending.

It was a very busy Saturday night and so service took longer than expected. However, Leo, our waiter, was super efficient, pleasant and made us all feel at ease. The food was tasty and well presented. We had a gluten free member of our group and their pizza was unpleasant and seemed to be swamped in tomato based sauce making it inedible. Leo saw to it that it was taken off the bill and replaced with a free dessert and glass of wine followed by limoncellos for all of us. We were very happy. Thank you Leo.

This restaurant is all fur coat and no knickers. The food was incredibly bland. I had lasagne and it tasted of tomato and grease, no other flavours at all. My partner had chicken escalopes and again we were extremely underwhelmed. Staff are very friendly. Though forgot our drinks and had to be reminded, but otherwise they're all nice. The location and views of the restaurant are very nice. But all things considered, if you're here for a celebrity name and an Instagrammable decor, this won't disappoint. But if you actually want good food at the same time, run a mile.

Lucy was our host at Gino d’Campo in Newcastle. The food was delicious with a couple of small issues. Lucy was amazing with our large group. She was gracious, focused and nothing was too much trouble. A total gem, who was solution focused and a great service ethic. The team are lucky to have her on board

Great dinner with very attentive staff (especially Lucy). Food was delicious and atmosphere was busy for a Wednesday evening. Recommend booking!

We went out for a nice treat on Tuesday night. Lucy was fabulous. Very attentive and lovely to talk to. All the food was amazing as usual, and the service we received from Lucy was exceptional. Cant wait for the winter menu!

Food amazing Service amazing Unfortunately very loud as no soft furnishings so rather noisy when busy

Beautiful setting, sorry to see the pate had been taken off the menu this time, it's one of our favourites, despite that, we enjoyed our meal very much

Isabel was very friendly and a great host

We were served by Anjali, she was very warm and welcoming. Very professional. We absolutely loved the food and ambience!!

Had an amazing meal with amazing service!!!! Anjali was especially nice, so friendly and made our meal even better!!!! Would highly recommend

A nice restaurant atmosphere, an inadequate menu, ordinary food.

Chicken food was very good tasted

A good menu to choose from and we had some really delicious dinners The pizza was good and the risotto. Delicious wine that makes you drink alot

Great meal in a lovely riverside, light and tastefully modern setting. Nice spot for drinks at the bar before dinner whilst we waited for our party to arrive. Good choice on the menu from Italian staples through to good level restaurant alternatives. Brilliant service from our waitress Lucy. Great evening all round. Would recommend.

Great place, lovely meal and very friendly service

Really lovely settings, fantastic food and friendly service. First class

Great service, high quality and recommended Service by Leo the best

The food is ok, we tried ravioli, fries, burgers, it is ok to good, service is great, but can improve their menu

Lovely atmosphere, amazing views. Staff lovely and food really good for a lunchtime!

Food was amazing, Lucy was such a friendly and attentive server!

Lucy was fantastic . Service was second to none . Food was beautiful- best food we have had in ages . Will be back!!

Lucy the waitress was very friendly and polite. Food was delicious!

Great food,superb service specialy Katherin👍 thank you making our stay always special 🙏🙏🙏

The reception was welcoming and precise. The food was great! We were served by Isabel. She was very friendly, polite and good mannered. She ensured we were comfortable all through our dinner time. Kudos to Isabel! and Kudos to Gino d'acampo Newcastle.

Worth it! We went there for dinner. The atmosphere was nice. Amy provided the best service and responded to any requests perfectly. Super!

Excellent food, excellent service, Lucy was wonderful <3

Had a fantastic birthday dinner, really friendly staff and food was amazing.

Very bland food, costs too much and we absolutely hate service charges its so rude. It's like you think, we are already overcharging, they might as well pay the service charge too. Only went as part of a group for a birthday, wouldn't normally do these celebrity restaurants as they're all bang average and won't be here in 5 or 10 years time.

Great food, even better service! Isabel was top notch! She took care of our table and the evening was fantastic.

My wife and I were excited to go to Gino’s restaurant, particularly having seen all the 5 star reviews, but were sadly left a little underwhelmed by the whole experience. We had the pork belly and ribeye, which were ok. Steak was a bit chewy, not what you typically expect for ribeye. But it was the service that swayed me to write this review. It was great to begin with the waitresses taking great care of us. Once we were served our dinner we appeared to have been swapped over to the waiter, who I can only describe as being like a petulant teenager. Having taken our plates almost as we were eating, we were left waiting for the desert menu. A waitress eventually brought it over but we were left an age again before our order was taken, the grumpy waiter providing grunts when he did appear. I don’t always leave reviews, but hoping this one leads to some feedback to the guy in question.

The food was really bland and unpleasant, it didn't taste good at all especially for the high price we had to pay. The chicken didnt taste good at all and it wasn't creamy, the pasta also tasted like it was pasta and catch up( it didn't even have Parmesan). We also ordered dessert which was really hard to consume as it had a lot of chocolate in It and it just felt like it was bought from a local job and was served. Overall I don't recommend it at all!!

Leo was an absolute superstar, his service is impeccable and he made us feel so welcome and special. Food fabulous, atmosphere brilliant, would definitely come again

Good service and quality of the food, attended by Anjali.

Wonderful food and service. Anjali looked after me and made me feel very welcomed.

Delicious food, fast service. No complaints.

Lasagna was amazing Anjali was very go amazing service

Just had drinks nice atmosphere

The food was really well presented and perfect sized portions. It was also seasoned perfectly 👌 Banquette seating was too low for the table however 👎🏻

While the food is what you might expect for a high priced chain Italian place the ingredients are clearly fresh and the polite friendly and efficient staff more than make the experience of dining here while you stay nearby. The bar staff and my waitress Isabel were very welcoming and provided a really pleasant dining experience.

Brilliant food. Isabel was amazing, she was very charismatic and made the experience unforgettable.

Excellent food Excellent service

Food was beautiful, super fast service our server Lucy was lovely and so friendly.

Great service from Lucy - food also as good as always.

The staff went above and beyond to make sure our visit was fantastic, the meal was perfect. We will definitely return and recommend to our friends and family.

Very disappointed party of 5 the carbonara was very dry and returned to kitchen belly pork was passable but tasteless and calzone was ok. Lucy was very pleasant and dealt with our complaint very professionaly. Location and view was lovely . Nice atmosphere but wont be rushing back.

Part of my stay but good service and breakfast staff are good

Lovely experience staying here.

The food is wonderful at Gino D'Acampo. I have dined here several times during my trip to Newcastle and enjoyed each experience. The cheesecake is amazing! Ellaina is an absolute delight. Very friendly and attentive. 5 stars!

Cleanliness I would give 5 stars. However I have only given 1 star as I did not feel welcome as a customer, eye roles and minimal communication from the staff were very unpleasant. In regards to the food, the menu did not highlight allergy information and trying to find out what I was able to eat seemed to be a chore to staff. The starting course was burnt, the main course tasted like rubbery chicken. Staff didn’t remove the starting course in time for the main so I removed it myself. Definitely not value for money. Wouldn’t recommend going back at all. I think this is the first bad review I have ever left a place. Gino please ask your staff to up their game.

Great service great food isabel was very friendly and helpful

Visited today with my husband and very disappointed. The restaurant itself is modern, airy and comfortable, although there was a waft of sewerage where we were sitting inside - which seemed to be from the river. Unfortunately, the food was not worth the price we paid for it. The starter I had was bland. The main (chicken with mushroom sauce) was ok but I wouldn't pay the full price for this if we didn’t get it in the lunch time menu. The broccoli was ok but the potatoes were over-salted - plus paid extra for each and didn’t get much at approx an extra £12 for these. They also add the gratuity to the bill. This in itself would put me off ever going back. I am happy to pay gratuity at my own discretion and not be expected to pay this as it is put in the receipt. Always a big no no with us! Overall, will never return here the food was not worth the money.

The food was absolutely amazing, our server Lucy was a sweetheart and the restaurant as well as the hotel are nicely decorated. We were there on a Saturday night so the only downside was that the music was quite loud and it was a bit hard to have a conversation.

I was served undercooked chicken. I sent this back to the kitchen and asked for this to be checked because the chicken was visibly undercooked. It was brought back to my table very quickly and I was told that it was fine and there’s nothing to worry about, it was visibly undercooked so I had to send this back for a second time before it was taken away and took off the bill. A restaurant like this should not be serving customers undercooked chicken and certainly not then sending it back to the customer once they have already complained.

Went in a large party. Restaurant very full and very loud. Starter and main course was good. Desert (chocolate fondant) was like a brown rubber ball. Not good. Service was good considering the conditions. Food was overpriced but expected trading on Gino's name.

Leo was lovely and attentive during our meal

Amazing staff - great service from Anjali and Sara

Great meal ! Very quick service flowed very well. Will come again thankyou to leo to. On it with drinks.

Had a lovely afternoon tea here. The sandwiches were really nice especially the egg and cress. Good portions and great service. Nice view of the river as well.

This is my favourite restaurant, the food is amazing, the staff are wonderful and the atmosphere is perfect. There was a dj on and the tunes were fab! Isabel our server was lovely and friendly.

Fabulous meal at Gino D'Acampo with the most considerate and well-managed service for dietary requirements. Isabel and Sara provided an excellent experience for a family celebration with considerate and prompt service. Will recommend and rebook.

A delicious dinner for our family Anniversary dinner. Detailed attention to the gluten-free needs of two of our posse. Great to have such a variety of gluten-free options, feeling confident that the kitchen and our fantastic servers (isabel and Sara) were looking after us. Cheers!