Zizzi - Loughton in Epping Forest

Slow service, felt like the waiter didn’t care.

I visited this brach of Zizzi last night with my Son & my Granddaughter & the food was delicious & we enjoyed the evening very much.

Everything is just 5/5! Lovely food and wonderful service🤩 Dimi and Mohamed are very friendly , kind and helpful 🥰 One of the best restaurants around the area and I highly recommend to everyone ☺️☺️

Excellent service! Ozan was incredibly helpful. Such a lovely place in Loughton — I’d definitely recommend visiting!

Food was average, oily, heavy and vegan options very limited, drinks overpriced and our waitress was grumpy and was no where to be found when it came to paying the bill. Won't go back again

I really like the food and the place. Maybe a little bit spicy but it was really nice and tasty. Super advised

Lovely food and our server Ibrahim was polite, efficient and a delight to speak to

We had a very nice night out on Sunday. The service was amazing the staff was really nice, I tried zizzi before but this time it was just amazing. We had the mushroom risotto with chicken skewers, I can only recommend!

Lovely experience, beautiful interior, food was delicious, all of the staff were lovely, the Turkish fellow his name starts with O was a lovely waiter, bartender girl whom appeared to have a Ukrainian accent was helpful regarding wine recommendations, the manager with blonde hair was also very welcoming. Overall a great experience and we will be back, thank you !

We selebrated my sons birthday. The food is delicious, but the service was not too quick.

The experience was amazing, Dimi was a wonderful waitress always by our side ready to help us if we needed anything. Overall the time here was amazing and definitely enjoyed it.

Today it was lovely to be served by Dimi! She was really polite and made us comfortable serving the food and extras! Really good service thank you

Thank you for excellent service Ozan .. Tasty food and lovely atmosphere.

We always enjoy our meal at Zizzi Loughton. Tonight was extremely busy the restaurant was full and there were only 2 waiters and one new trainee serving. Although we waited slightly longer than usual for service and meal, understandably if only 2 waiters were serving tables. Excellent meal as usual. Perhaps for unexpected full house occasions, a standby waiter could be booked. Could not fault the service or meal. Thank you Zizzi Loughton.

Lovely pre valentine's meal great food beer and wine

Always visit this branch and the food is consistent! Ozan is always a friendly face to see and makes sure we have a great experience.

Dull atmosphere. Thinnest pizza with no flavours or cheese. Very slow service. Very dirty

Great meal was Ozan was very helpful and knowledgeable

We went to Zizzi’s Loughton with our kids. Staff were incredibly kind and helpful, and we had a lovely meal. Highly recommend.

Great food and service but too noisy

Nice pizza. Nice service. Food not bad. Prices okay. Not Michelin rated, but a good place for dinner for two.

Fantastic place, super staff and lovely food.

Been many times over the years, a tad overpriced but can guarantee yourself some reasonably good pasta or pizza here.

Visited as a group yesterday, and it was just bad from the start. First of all, We were told that the oven wasn't working so it was a limited menu (which is fine, these things happen) we were told that pastas and fried items would be fine - However, when two of us ordered our pasta dishes, we were told that they could only do an alternative similar to what we had actually wanted to order...because the ovens were used for a part of those dishes (would've been nice to have been told this prior. So safe to say that staff weren't very informative) We weren't offered water for the table, two of our wine glasses were dirty and staff weren't particularly friendly, the service just seemed cold and as if they couldn't be bothered to be there. As for the food, it all went cold quite quickly, so the others felt as if they had to rush their meals as they weren't served on warm dishes as expected. As for my meal, I left the majority of it. The pasta dish that I had chosen sounded good until it came out. What was supposed to be nice chicken breast with spinach and tomatoes in a spiced sauce...Basically came out as lightly seasoned creamy pasta with just a few (and I mean A FEW, the bowl was basically just pasta) bits of spinach & chicken that looked like they just got thrown in and get this...A SINGLE tomato 🤣 We didn't get a check back at the table, so our server didn't ask if the food was okay until after she had started clearing the plates and realised that I had barely touched mine. If I was the one that organised the meal out, I'd have complained straight away, regardless of that, not the level of service you'd expect for a quiet night at all. Glasses should've been checked before serving. the food standard was definitely not up to par, no check back as they were mostly busy talking behind the bar.

Amazing service from FOH Ellie, she made sure our family was okay and food was delicious. Thank you Ellie for a fantastic experience!

It was cold, I didn't want to take my coat off and I'm a person who doesn't normally take my coat. The food was outstanding as was the service so all in we had a great time, just cold

Come here every week great place to eat!

Great service great food and Ozan was really attentive

Great Food, Lovely Vibes, and Great Service. Ozan our waiter was a lovely funny chap provided excellent service. Definitely visiting again.

Tasty food & amazing service, polite staff !

Ozan was an excellent host very friendly. Food was good 👍

Food was great and our server was amazinggg diminitarina sorry i have no idea how to spell her name

Very nice people, service good and food was decent

Very friendly and helpful staff good value and tasty food

Zizzi’s menus is delicious! The lasagna was super tasty and the side was incredible.

We were going to stop off at a small pub we’ve used before but it was full, as we were driving away we saw the bus Zizi sign and decided to pop in, we were greeted well and given a choice of tables, our server was good the food was good and the price was acceptable, in all we will definitely use Zizi again because I thought the menu was very varied and interesting

Great food. Great service. Special thanks to Ozan and Ibrahim.

maria’s services were 5*, very welcoming and friendly. brilliant communication .

Great service from Maria nice girl 10/10

Great food. thanks chefs! delivered hot and fast.

Waiter xenia was lovely and attentive

Such a lovely place for families. Our little one had a great time. The food options for children are brilliant, and can be tailored to suit fussy eaters.

Be cautious when delivering. Fries arrived stuck together and very interesting "pizza." I called and no one answered. Delivery was delayed due to delays at the restaurant. Threw the meatballs away as didn't trust they were vegan.

Courteous staff. Served named Dimi was helpful

Excellent service, delicious food and Mohammed was fabulous, very attentive and professional.

Salmon was very good and the salad was fresh. Only question I have is why do we get the 'chance' to give the courier a tip when we are paying a service charge?

Ewelina did a great job serving us today. It was a great evening with delicious food

Ewelina was great, food was delicious

I had a lovely dinner with my friends at Loughton zizzi. Food was delicious and we had nice attentive waitress Ewelina.

We have been served by lovely waitress Ewelina. She was very professional . She gave us some recommendations with food and wine. Very friendly and nice young lady. Definitely we will come back. Thank you Ewelina.

Food was really delicious and Ewelina was amazing. We had an awesome evening there

Good service. Food was OK.A bit overcooked even though it was very quiet and waited a long time.

food arrived hot, tasty& when expected. delivery tracking spot on.

Last 3 times I've been here it's beem the same... Awfully slow service, awful attitude from servers especially one of the younger girls! Everytime they automatically add service charge and we've never been over 4, but im too embarrassed to ask to take it off so never do( should only be automatically add for 6 and over or in London). Wouldn't mind if the service was good but it never is. Pasta i had was bad. Absolutely no taste and small portions.

Food was delicious, hot and excellent portion size. Would definitely order from zizzi again

We definitely had a nice meal and great place to eat with kids

The young lady called Courtney who served us was amazing and really helpful, she's a credit to the company.

Thank you to Dimi who provided excellent service!

Food was good but all plates came out separately to all courses one by one. Children's dessert had to ask 3 staff and speak to a manager. Generally poor and slow service with what seems like extremely inexperienced staff

Very nice meal & drinks. Service from Ibrahim was amazing

Lovely experience. Went for birthday andcwaitor came out singing happy birthday w ith cake. They were all really nice and friendly in there

Best food around and also very friendly staff definetly recommend for a nice time out.

Had an absolutely wonderful experience at Zizzi’s in Loughton today. My mum and I went for lunch, and it was a very impromptu outing. We weren’t impressed with the selection of restaurants in Loughton and therefore ended up somewhere we thought looked really nice, from the online menu (Zizzi’s). The service was impeccable; we were seated very quickly, allowed to pick where we wanted to sit, and given plenty of options (outside and indoor seating). We were asked about allergies or special diets, before the menus were given. The wine and water arrived very fast, and shortly after the food arrived; which was fresh, hot, and delicious. I had chicken Milanese, and my mum had lamb. we also had olives for starters, and calamari. Everything was so lovely. We were also deciding what dessert to get, and wasn’t sure, so my mum ordered herself a dessert and the owner spoke to us about how lovely a particular dessert was that we didn’t order, and gave us a little taste of it… he definitely knows his stuff, and we will be ordering the desert he recommended next time. The owner gave us recommendations, and was attentive, and so friendly. It really made the day very special. It wasn’t just us that the owner paid attention to, he was a very attentive and sweet to everyone. It really makes a difference. I honestly feel like people are missing out on such a gem in the heart of Loughton. Not only was the view stunning, there was a garden which was visible in the restaurant, and the breeze coming in was so relaxing. The lighting is low and chill, which makes it so nice when you are just trying to have a quiet meal and a chat. The time went so quickly, as we were so at ease, and we will definitely be coming back very soon. 10/10 For service, food, atmosphere, music, and staff. Thank you so much for making the very small time I have with my mum extremely special on a Tuesday afternoon. Incredible restaurant, impeccable service. Natalie

One star off for atmosphere only because it was super quiet on the night

Thoroughly disappointed with my experience with Zizzi (Ordered online so can't comment on service or atmosphere and would be wrong to do so, so review is purely food based) Appreciate paying slightly more as ordered, but both meals ordered were cold on receipt which wasn't the greatest start but not the end of the world. One of the meals (Bolognaise) was really nice and would have been ideal had it not been cold. The lasagne though was not only cold, but genuinely tasted like a cheap microwave meal. The portion size was laughable for £17 - i wasn't expecting a mountain of food but i expected substantially more than what looked like a child's meal. I wholeheartedly believe there is no way i'd have been served what looked like (and wasn't much more than) a tablespoon size portion of lasagne. We've eaten at, and from, this branch before but by some distance this is the most disappointing dining experience i've had at Zizzi

I went to Windsor branch and loved their food . It was amazing . So, when I come back home I ordered from the Loughton branch and food is awful . Taste is not the same as Windsor branch .

Delicious food and great service. Lily was friendly, efficient and super knowledgeable.

Great service attentive and friendly Ewelina♥️

ordered a margarita pizza, was impossible to cut. contemplated whether getting my chainsaw out the van to cut the ‘pizza.’ it was extremely bland, tasteless. i threw it at the wall in frustration and it still didn’t break, unlike my teeth. me my wife and children had to get together and use our strength to ripe it apart. once we ripped it, it was like eating cement. be warned if you cherish your teeth DO NOT COME HERE. me and my wife are still paying the price in our dental surgery’s (VERY EXPENSIVE) because of the poor margarita pizza/similar to cement on your patio. aside from the obvious negative the staff were friendly and welcoming. but didn’t assist with picking the pizza up off the floor 😔. the atmosphere was pleasant and the decor was modern and had a good vibe 👍.

Dimi was a great host, she was really kind and helpful with our 2 year olds needs, great place to have a nice meal and child friendly! Thanks Dimi and team.

Served by the waitress Courtney yesterday evening. Top notch service, went out of her way to make sure that my dietary requirements were met and that we were in a quiet corner with my autistic son. Food was served quickly and tasted great! Really recommend!

Was served by courtney yesterday, service was top notch and the food was lovely

Great lunch with excellent service from Mohamed. Will definitely be returning!

Excellent service from Mohamed!

Have been coming to ZIZZI Loughton for years. The service, food and atmosphere has always been amazing! Love this place!!!

Disappointed with the food and atmosphere really expensive for what we had as portions were small and not ghat tasty

The place was pretty empty Monday lunchtime so no atmosphere. Typical fayre from this Italian chain. It was fine. Nothing to write home about. Service good. Food decent.

went for lunch on Saturday 20th July I think we were the only people there. ordered coffee, sparkling water and 2 x Pizza which were so dry it was like eating cardboard. The Bruschetta wasn't even chopped properly. I wont be eating there again.

Nice place to eat, prices reasonable, staff great.

Good food. Enjoyed the afternoon. Having a small parking lot is a bonus for this place, but very few spaces are available for customers so you have to be lucky with it. They are very careful with allergies.

Fine Italian dining, very authentic taste, good service friendly staff, parking available, pastas, pizzas deserts and all

Not our first time there, but this time not great at all! Walked in to be greeted with a long face! No smile not a welcome from a gentlemen at the desk! Probably already had a long day! We were giving 4 menus although I have a 2 years and a 5 years old with me so naturally you would think we should have been giving 2 normal menus and 2 kids menus! It took ages to deliver the kids menus and as you could imagine kids were not easy during this time! Starter for kids came in quickly but the rest took an hour! Food was ok, but the beef brisket is not something I would recommend.

Didn't get too eat. With lots of empty tables, waited 15mins not one staff member approached us but then again there appeared to be only 1 person. Food on the counter the whole time we stood waiting to be seen. Shrimp kebabs so whoever ordered those beware .... we left. 27.6.2024

Food was decent but service shocking. Got ignored waiting for the bills three times, food not cleared and terrible after care

AVOID THE TUSCAN POTATOES SIDE. NOT LIKE ONLINE DIGITAL PHOTOS. SIX BURNT CUBED SMALL POTATOES CRAMMED INTO A METALLIC CHIP CUP. HAVE CHIPS INSTEAD. TASTED BURNT LUCKY TO BE ABLE TO DROWN THEM IN SAUCE> HIDEOUS

Another visit , including free main for my birthday. Food and service excellent again 😊

our experience was very interesting. had a female waitress walking around looking like she was on some sort of drugs and she kept running out the shop being chased by what seemed to be a manager. when we walked in we noticed she even took a nibble from one of the plates waiting to be served, and then she finally took the plate and dropped a slice of garlic bread on the floor which was there the entire time we was there. young lad sonny was really good and obviously the only one in there with some sort of a brain. ended up not getting our plates cleared from our table and ditched dessert… they even closed early due to the woman waitress.

great food but forgot my chips!

This is a chain, but the manager & staff at this one are great 👍 Helpful & friendly with quick service. Got a really nice pizza that was a special - moderately spicy with a whole piece of cheese at the centre - check the photo 😁 The better half has some pasta which was also lovely. Washed down with the obligatory large Peroni it was good value overall. It's not huge on atmosphere, but it's big on tasty food 😉

It’s the second time this has happened. I ordered 3 things online and it takes 90 minutes to get the food delivered. No one answers the phone either so you can’t even call them to find out what is happening. Useless service. Don’t order online for zizi

Was not happy we asked when we first got there if we could use our tesco voucher and they said yes but did not tell us that you could not use it if you had the special offer so will not be going back there again

Thank u really enjoyed our meals

Helped us get through one of our hardest days ever... paying my respects

Amazing service from Maurizio and Dimitrina !

Not great pizza. Nice place, friendly staff, not too pricey. But nothing special.

Too much fat with the pork dish and the salmon portion was very small perched on a bucket of rice.

We come here regular as the service and staff are great.

Great food, thanks to the lovely Zizzi chef's, a favourite choice in our house , Fast, friendly delivery drivers.

uncooked pasta and arrived completely cold, fell out the box onto the plate in one lump as it was microwaved. incredibly disappointed and disgusting especially given the cost

Very nice food with excellent vegetarian options for the starters in particular. Pizza with the vegan meatballs was spectacular. We enjoyed the specials but felt the three small Croquettes weren’t very good value. We went at a quiet time and enjoyed the space as we had a baby with us but the service was quite slow after we had had our food- not so Keen to get us dessert, drinks, bill etc