Zizzi - Loughton in Epping Forest

Very nice people, service good and food was decent

Very friendly and helpful staff good value and tasty food

Zizzi’s menus is delicious! The lasagna was super tasty and the side was incredible.

We were going to stop off at a small pub we’ve used before but it was full, as we were driving away we saw the bus Zizi sign and decided to pop in, we were greeted well and given a choice of tables, our server was good the food was good and the price was acceptable, in all we will definitely use Zizi again because I thought the menu was very varied and interesting

Great food. Great service. Special thanks to Ozan and Ibrahim.

Great service from Maria nice girl 10/10

maria’s services were 5*, very welcoming and friendly. brilliant communication .

Great food. thanks chefs! delivered hot and fast.

Waiter xenia was lovely and attentive

Such a lovely place for families. Our little one had a great time. The food options for children are brilliant, and can be tailored to suit fussy eaters.

Be cautious when delivering. Fries arrived stuck together and very interesting "pizza." I called and no one answered. Delivery was delayed due to delays at the restaurant. Threw the meatballs away as didn't trust they were vegan.

Courteous staff. Served named Dimi was helpful

Excellent service, delicious food and Mohammed was fabulous, very attentive and professional.

Salmon was very good and the salad was fresh. Only question I have is why do we get the 'chance' to give the courier a tip when we are paying a service charge?

Ewelina did a great job serving us today. It was a great evening with delicious food

We have been served by lovely waitress Ewelina. She was very professional . She gave us some recommendations with food and wine. Very friendly and nice young lady. Definitely we will come back. Thank you Ewelina.

Good service. Food was OK.A bit overcooked even though it was very quiet and waited a long time.

I had a lovely dinner with my friends at Loughton zizzi. Food was delicious and we had nice attentive waitress Ewelina.

Ewelina was great, food was delicious

Food was really delicious and Ewelina was amazing. We had an awesome evening there

food arrived hot, tasty& when expected. delivery tracking spot on.

Last 3 times I've been here it's beem the same... Awfully slow service, awful attitude from servers especially one of the younger girls! Everytime they automatically add service charge and we've never been over 4, but im too embarrassed to ask to take it off so never do( should only be automatically add for 6 and over or in London). Wouldn't mind if the service was good but it never is. Pasta i had was bad. Absolutely no taste and small portions.

Food was delicious, hot and excellent portion size. Would definitely order from zizzi again

We definitely had a nice meal and great place to eat with kids

The young lady called Courtney who served us was amazing and really helpful, she's a credit to the company.

Thank you to Dimi who provided excellent service!

Food was good but all plates came out separately to all courses one by one. Children's dessert had to ask 3 staff and speak to a manager. Generally poor and slow service with what seems like extremely inexperienced staff

Very nice meal & drinks. Service from Ibrahim was amazing

Lovely experience. Went for birthday andcwaitor came out singing happy birthday w ith cake. They were all really nice and friendly in there

Best food around and also very friendly staff definetly recommend for a nice time out.

Had an absolutely wonderful experience at Zizzi’s in Loughton today. My mum and I went for lunch, and it was a very impromptu outing. We weren’t impressed with the selection of restaurants in Loughton and therefore ended up somewhere we thought looked really nice, from the online menu (Zizzi’s). The service was impeccable; we were seated very quickly, allowed to pick where we wanted to sit, and given plenty of options (outside and indoor seating). We were asked about allergies or special diets, before the menus were given. The wine and water arrived very fast, and shortly after the food arrived; which was fresh, hot, and delicious. I had chicken Milanese, and my mum had lamb. we also had olives for starters, and calamari. Everything was so lovely. We were also deciding what dessert to get, and wasn’t sure, so my mum ordered herself a dessert and the owner spoke to us about how lovely a particular dessert was that we didn’t order, and gave us a little taste of it… he definitely knows his stuff, and we will be ordering the desert he recommended next time. The owner gave us recommendations, and was attentive, and so friendly. It really made the day very special. It wasn’t just us that the owner paid attention to, he was a very attentive and sweet to everyone. It really makes a difference. I honestly feel like people are missing out on such a gem in the heart of Loughton. Not only was the view stunning, there was a garden which was visible in the restaurant, and the breeze coming in was so relaxing. The lighting is low and chill, which makes it so nice when you are just trying to have a quiet meal and a chat. The time went so quickly, as we were so at ease, and we will definitely be coming back very soon. 10/10 For service, food, atmosphere, music, and staff. Thank you so much for making the very small time I have with my mum extremely special on a Tuesday afternoon. Incredible restaurant, impeccable service. Natalie

One star off for atmosphere only because it was super quiet on the night

Thoroughly disappointed with my experience with Zizzi (Ordered online so can't comment on service or atmosphere and would be wrong to do so, so review is purely food based) Appreciate paying slightly more as ordered, but both meals ordered were cold on receipt which wasn't the greatest start but not the end of the world. One of the meals (Bolognaise) was really nice and would have been ideal had it not been cold. The lasagne though was not only cold, but genuinely tasted like a cheap microwave meal. The portion size was laughable for £17 - i wasn't expecting a mountain of food but i expected substantially more than what looked like a child's meal. I wholeheartedly believe there is no way i'd have been served what looked like (and wasn't much more than) a tablespoon size portion of lasagne. We've eaten at, and from, this branch before but by some distance this is the most disappointing dining experience i've had at Zizzi

I went to Windsor branch and loved their food . It was amazing . So, when I come back home I ordered from the Loughton branch and food is awful . Taste is not the same as Windsor branch .

Great service attentive and friendly Ewelina♥️

Delicious food and great service. Lily was friendly, efficient and super knowledgeable.

ordered a margarita pizza, was impossible to cut. contemplated whether getting my chainsaw out the van to cut the ‘pizza.’ it was extremely bland, tasteless. i threw it at the wall in frustration and it still didn’t break, unlike my teeth. me my wife and children had to get together and use our strength to ripe it apart. once we ripped it, it was like eating cement. be warned if you cherish your teeth DO NOT COME HERE. me and my wife are still paying the price in our dental surgery’s (VERY EXPENSIVE) because of the poor margarita pizza/similar to cement on your patio. aside from the obvious negative the staff were friendly and welcoming. but didn’t assist with picking the pizza up off the floor 😔. the atmosphere was pleasant and the decor was modern and had a good vibe 👍.

Dimi was a great host, she was really kind and helpful with our 2 year olds needs, great place to have a nice meal and child friendly! Thanks Dimi and team.

Was served by courtney yesterday, service was top notch and the food was lovely

Served by the waitress Courtney yesterday evening. Top notch service, went out of her way to make sure that my dietary requirements were met and that we were in a quiet corner with my autistic son. Food was served quickly and tasted great! Really recommend!

Great lunch with excellent service from Mohamed. Will definitely be returning!

Excellent service from Mohamed!

Disappointed with the food and atmosphere really expensive for what we had as portions were small and not ghat tasty

Have been coming to ZIZZI Loughton for years. The service, food and atmosphere has always been amazing! Love this place!!!

The place was pretty empty Monday lunchtime so no atmosphere. Typical fayre from this Italian chain. It was fine. Nothing to write home about. Service good. Food decent.

went for lunch on Saturday 20th July I think we were the only people there. ordered coffee, sparkling water and 2 x Pizza which were so dry it was like eating cardboard. The Bruschetta wasn't even chopped properly. I wont be eating there again.

Nice place to eat, prices reasonable, staff great.

Good food. Enjoyed the afternoon. Having a small parking lot is a bonus for this place, but very few spaces are available for customers so you have to be lucky with it. They are very careful with allergies.

Fine Italian dining, very authentic taste, good service friendly staff, parking available, pastas, pizzas deserts and all

Not our first time there, but this time not great at all! Walked in to be greeted with a long face! No smile not a welcome from a gentlemen at the desk! Probably already had a long day! We were giving 4 menus although I have a 2 years and a 5 years old with me so naturally you would think we should have been giving 2 normal menus and 2 kids menus! It took ages to deliver the kids menus and as you could imagine kids were not easy during this time! Starter for kids came in quickly but the rest took an hour! Food was ok, but the beef brisket is not something I would recommend.

Didn't get too eat. With lots of empty tables, waited 15mins not one staff member approached us but then again there appeared to be only 1 person. Food on the counter the whole time we stood waiting to be seen. Shrimp kebabs so whoever ordered those beware .... we left. 27.6.2024

Food was decent but service shocking. Got ignored waiting for the bills three times, food not cleared and terrible after care

AVOID THE TUSCAN POTATOES SIDE. NOT LIKE ONLINE DIGITAL PHOTOS. SIX BURNT CUBED SMALL POTATOES CRAMMED INTO A METALLIC CHIP CUP. HAVE CHIPS INSTEAD. TASTED BURNT LUCKY TO BE ABLE TO DROWN THEM IN SAUCE> HIDEOUS

Another visit , including free main for my birthday. Food and service excellent again 😊

our experience was very interesting. had a female waitress walking around looking like she was on some sort of drugs and she kept running out the shop being chased by what seemed to be a manager. when we walked in we noticed she even took a nibble from one of the plates waiting to be served, and then she finally took the plate and dropped a slice of garlic bread on the floor which was there the entire time we was there. young lad sonny was really good and obviously the only one in there with some sort of a brain. ended up not getting our plates cleared from our table and ditched dessert… they even closed early due to the woman waitress.

great food but forgot my chips!

This is a chain, but the manager & staff at this one are great 👍 Helpful & friendly with quick service. Got a really nice pizza that was a special - moderately spicy with a whole piece of cheese at the centre - check the photo 😁 The better half has some pasta which was also lovely. Washed down with the obligatory large Peroni it was good value overall. It's not huge on atmosphere, but it's big on tasty food 😉

It’s the second time this has happened. I ordered 3 things online and it takes 90 minutes to get the food delivered. No one answers the phone either so you can’t even call them to find out what is happening. Useless service. Don’t order online for zizi

Thank u really enjoyed our meals

Was not happy we asked when we first got there if we could use our tesco voucher and they said yes but did not tell us that you could not use it if you had the special offer so will not be going back there again

Helped us get through one of our hardest days ever... paying my respects

Amazing service from Maurizio and Dimitrina !

Not great pizza. Nice place, friendly staff, not too pricey. But nothing special.

Too much fat with the pork dish and the salmon portion was very small perched on a bucket of rice.

We come here regular as the service and staff are great.

Great food, thanks to the lovely Zizzi chef's, a favourite choice in our house , Fast, friendly delivery drivers.

uncooked pasta and arrived completely cold, fell out the box onto the plate in one lump as it was microwaved. incredibly disappointed and disgusting especially given the cost

Very nice food with excellent vegetarian options for the starters in particular. Pizza with the vegan meatballs was spectacular. We enjoyed the specials but felt the three small Croquettes weren’t very good value. We went at a quiet time and enjoyed the space as we had a baby with us but the service was quite slow after we had had our food- not so Keen to get us dessert, drinks, bill etc

Used to go for years and loved it. Took my sister for her birthday. Super slow service, took nearly 2 hours for 3 salads and a pizza in an empty restaurant. We could see the food sat on the side for ages before the chef had to come and serve us as the other guy was on the phone. Food was nice but pizza and salmon cold by time it got to us and massively overpriced. Had to get up several times to ask the waiter for things/get the bill. Didn't stay for dessert as just wanted to leave :(

Really enjoyed our meal this evening, and excellent service from young lad..well done to chef food was excellent

We went for a three course dinner. One of the starters had to be sent back 3 times due to being freezing cold. No exaggeration but a polar bears frozen strawberry daiquiris would have been warmer. Main courses. One was cold, the calzone and the other which was an upgraded Bolognese was drier than the flip flops belonging to a nomad wandering across the Sahara desert. Puddings then came and I had a salted caramel brownie which contained NO salted caramel. A major let down all round. The waiter even dropped one of our forks on the floor but still put it on our table. No way near worth £135. More like £13.50p. Will NEVER go back.

Service was slow and poor. Ordered the shrimp pasta, shrimp tasted good, pasta had absolutely no flavour, starter of Bruchetta was also poor, the bread was too tough. Good atmosphere, great for family but wouldn't go looking for a fancy meal

We reserved a table for 9 people. Upon arriving, only one waitress in the dining room who seemed overwhelmed. After giving us the menus and serving us the drinks. We try to take orders via the app. The table number does not work. So we kindly ask the lady to order our menu. And I manage to ask at the same time where my drink is. (All the other drinks were served before me, it was only wine for me). At this time our waitress informs us that many ingredients are out of stock, such as cheese for pizzas and pasta. Which is a shame for a pizzeria. I find it very unfortunate that no one informed us before we ordered drinks or even sat down that half of the menu was going to have missing ingredients. What a shame.

They had no cheese. Didn’t let us know till we ordered drinks. Very poor

Constantly mess up deliveries, give half a pot of pasta and don’t seem to care at all about what the customer gets. Avoid at all cost, much better places to eat in the area. I order a lot of takeaway and they are consistently bad

2 adults, a child and a 1 year old. When i got there, I couldnt see a ramp access for p9 the pram, ended up carrying the pram up the stairs, fine for me but not if someone is in a wheelchair. If there is a ramp access it needed to be better sign posted. Requested a high chair when making my booking. Mo high chair provided, wasn't even offered one when we arrived so I went and got one myself. Restaurant opened at 11.30, table was booked for 13.30, they'd run out of chips in that time. We ordered the 3 course kids meal, the starter didn't arrive for my son, he didn't get his garlic bread for his side and when we ordered out desert, they forgot about his desert until we asked for it. We were still charged for the full 3 course meal even though we didn't get it all. The food we did receive was lovely and very enjoyable.

2 adults and child and a 1 year old. Requested a high chair when making my booking. Mo high chair provided, wasn't even offered one when we arrived so I went and got one myself. Restaurant opened at 11.30, table was booked for 13.30, they'd run out of chips in that time. We ordered the 3 course kids meal, the starter didn't arrive for my son, he didn't get his garlic bread for his side and when we ordered out desert, they forgot about his desert until we asked for it. We were still charged for the full 3 course meal even though we didn't get it all. The food we did receive was lovely and very enjoyable.

Absolutely shocking... Had an order placed via ubereats accepted only to be cancelled after an hour and a half of waiting and being told it was 'wrapping up'. Looks like it's freezer food for the kids tonight, only thing left is frozen peas and Morrison's savers Yorkshire puddings. Bon Appetit...

This is for anyone who is also placing an order with them online or via the 3rd party food delivery services like Uber eats...they cancelled our big order after 1.5 hours of waiting and it displaying on the Uber eats app that it's in the middle of preparation. General bad customer service. We also attended the restaurant and they were busy to the point of not actually paying attention to us. Quite disappointed

Visited on a Thursday evening. Restaurant wasn’t that busy yet was kept waiting over 10 mins till Any order was taken… other people seated got off their chair to chase staff around so they could leave! It was late we were hungry so we carried on. I had to catch a waiter to get my order taken even though I’d caught their attention several times. Order was placed and then starters arrived before the drinks … all we wanted was two fizzy drinks… I had to ask when the starter arrived could we have our drinks. It took a long time for starters to be cleared which lengthened our whole evening. I spent most of the night neck cricked to see where someone was. When it came to the bill I had to again chase them at this point there was Lot of standing around having a chat at to the kitchen staff across the collection area. What should have been a simple evening for us was not enjoyable and we were kept waiting for everything too long. The manager I’m guessing for the evening was very frosty and didn’t greet us nicely at the start, more like we were inconveniencing her. I should have taken that greeting as enough reason to not bother staying. We won’t be visiting this zizzis again.

Terrible experience! Waited an hour and a half for starters and only half came out. Staff couldn’t even remember what we had ordered. Mains were cold and also took another 40minutes to come out. They then had the cheek to overcharge us for a set course, and put service charge on. Staff weren’t very apologetic and brushed off our complaints. Wouldn’t recommend

Went for my nieces birthday tonight but there was hardly any staff, service was shocking. Food was generally ok but getting drinks and any help at the table was non existent. Didn’t bother staying for desert as would have taken too long, really disappointing ☹️

All 3 portions of the double Arancini missing, half or even more of the courgette fritti missing which was poured under the garlic bread box to the bottom of the bag. Tried to call the Zizzi restaurant immediately to fix the problem. Now I have a cold lasagne, cold flat bread with a tiny half hand full of courgette fritti as sides. Had to order sides from somewhere else and ruined probably twice reheated lasagne. 100 disappointed, and possibly gonna look for help on other forums as well

All 3 portions of the double Arancini missing, half or even more of the courgette fritti missing which was poured under the garlic bread box to the bottom of the bag. Tried to call the Zizzi restaurant immediately to fix the problem. Now I have a cold lasagne, cold flat bread with a tiny half hand full of courgette fritti as sides. Had to order sides from somewhere else and ruined probably twice reheated lasagne. 100 disappointed, and possibly gonna look for help on other forums as well.

Should rename this restaurant chain Kidz Kidz If you want a grown up meal give this restaurant a wide berth! had to wait an eternity between courses, drinks really expensive too.

Popped here on a Sunday for lunch. There were 6 of us and we didn't need to book. Staff were friendly and there is a great menu with plenty of vegetarian and vegan options. Something went wrong with some of our orders and so dishes arrived at different times -which we didn't mind at all but the communication about this wasn't great. Great meal though and everyone was catered for.

Yesterday we went to the restaurant by impulse without having a reservation.We were only two people and supposed to have a dinner. The young girl welcomed us and said that without reservation we couldn’t be seated.The restaurant was empty and we asked if she could find any space for both of us. She asked the lady who was there and she said no with out even looked at us.Such a rude attitude.When we left the restaurant I managed to make an online reservation and there were available tables for us! Of course we didn’t go there. Really disappointed and confused about this situation!!! Will never go there again!

Delivery was great however the food was dreadful

Gone down hill. Waited forever for food, and it wasn't great either.

Absolutely awful experience today. Service was ridiculously slow. You can’t keep patrons waiting for so long whilst you continue to ferry Uber eats/Deliveroo orders out of the door. It’s an insult and spoils an evening out for guests. Staff forget half the things you ask them. Had to wait 15 minutes just to have tap water delivered to the table. Having a 4 and 6 year old waiting over 45 minutes for food is just not on. When food did arrive it was average. Our dessert of sticky toffee apple pudding was served cold! The ‘sticky toffee’ was solid and hadn’t melted. Overall don’t think I’ll be visiting this joint again.

Food didn’t show up left it in shop and didn’t try to derliverd it and scammed buy saying they did

Lovely evening lovely man serving us 😍

Atrocious customer service. The least you would expect is for the staff to be polite but instead they are extremely rude particularly the assistant manager. I asked the branch manager if they had any complaints procedure to which she said that I just need to leave a review online!

The food was amazing but the service was poor, it was quite, not busy at all waited forever to be served, the staff are rude I said thank you, please etc didn’t get a response…drinks didn’t arrive until after our meal was done bare in mind we had starter & main, then when it did arrive it almost got it spilled all over me which normally I wouldn’t care as stuff like that can’t be helped but after the poor service it’s not exactly ideal. To top it off while paying by card the waiter who didn’t even serve us was horrified that I didn’t leave a tip as u have to skip that section before u pay he actually said “you’re skipping?l” I couldn’t believe this random man who hasn’t served me expected a tip for the worst service I’ve ever head. Definitely don’t recommend this branch it ruined our meal completely

Absolutely horrible in every way. Service slow and disjointed, starters came before we had drinks, then ordered a pudding which never came waited 30 mins then decided to get the bill and guess what they tried to charge us for the pudding. Food well below satisfactory cold started dry pizzas tasteless salad. Avoid like the plague this place is the pits

My favourite place to order food from, always happy with the portion sizes and quality of food and it always comes hot, highly recommend the garlic bread and spaghetti pomodoro…. Also the loaded fries 😋🤤

Having been to Zizzi a few times for a pizza I took my daughters and grandchildren for a meal at 5pm on Tuesday . We had a discount voucher and it was local though we didn't all fancy a pizza so us adults opted for the Pasta + Chicken options When we arrived the place was empty but the staff gave us time to order . There seemed to be just two on serving duty who were plesent enough tho by the time we left and the place was getting busy it was evident a third waiter/waitress was needed as it took ages to sort out the bill and they seemed a little stressed. The salmon carbonara , the ravioli and mushroom risotto were just so dull and were more like a £4.50 cheap supermarket ready meal which , at between £14-95 and £17-75 , had we paid full price , was a let down . The chicken Milanase at £17-50 was just OK tho the pototoes with it were very nice , the vegatables and sweet potato fries we ordered were also pretty good. The mocktails (Passion Sparkler) were pleasent though I think they were poured from a carton rather than being freshly mixed but at £5-50 maybe I guess we couldn't have expected more. Deserts again were no more than OK but , as as we had a 30% Off Food voucher , we were fine with them but had we paid full price (£6-95 + £7-95) we may have thought different

We needed to wait nearly 2 hours to get our food (mainly Pizza). Only the kids got their Starters first on our request. The bruschetta wasn’t really one. They gave us about 10% discount at the end for this. The waitress was very gentle. The prices for one Pizza is ridiculous high! Never paid 20£ or nearly 23€ for 1 Pizza in Italy.

Very Lovely staff and food was nice although it's very expensive. A very enjoyable afternoon

dont order delivery, unprofessinal staff wait drivers after makes orders:)) noone waits you mate, you should wait drivers