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4.3

Based on 620 opinions finded in 2 websites

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Nº 159 in 399 in Epping Forest

Nº 9 of 20 Italian in Epping Forest

CUSTOMERS TALK ABOUT DISHES WITH..pizzapastaspaghettivealcookedoldmeat

comment_iconOpinions

The best Italian food in Epping . For any occasions we always goes there. Tasty food, reasonable price. Proper authentic Italian. Grazie

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Fernanda Castro . 2024-09-08

MORE AT Google

Very poor service two old waiters who hardly communicated, one was huffing and puffing. For £8.50 the roasted vegetables starter was very poor and full of salt. Such a shame as this could be a lovely venue. Very over priced for what it is nothing special there are better Italian restaurants around

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harry hammer . 2024-08-10

MORE AT Google

lovely restaurant, been here a number of times now but to take away. sat in for a change and really enjoyed it. brilliant service.

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Casey . 2024-08-06

MORE AT TripAdvisor

Very nice place. Food good. Atmosphere nice and friendly me Would recommend. Will go again. Definitely!

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Philip Knott . 2024-08-05

MORE AT Google

Best restaurant in Epping hands down.

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Goran Raven . 2024-07-16

MORE AT Google

Very poor service we booked for a table of 8. Had been to this restaurant previously however it's changed hands. We waited an hour for our starters. Mains came up cold. Spoke to the staff and they did not care they just started to argue with us. Other tables were experiencing the same issues. Will never go back here again. Poor food, poor service, waste of money, avoid plenty of other restaurants in the high street

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Lord Ash . 2024-07-08

MORE AT Google

Very, very nice food. Staff is very friendly. Highly recommended

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Manuela Alina Damsa . 2024-07-07

MORE AT Google

Great food, Sicilian atmosphere and nice staff. It's just a little loud.

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Tanja Zöllner . 2024-07-06

MORE AT Google

Great Italian food all amazing and great service

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Alex S . 2024-06-21

MORE AT Google

Great Italian, we had a good night out good food and great pizzas. We celebrated our sons birthday and they looked after us very well. Will be back !

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Henry G . 2024-06-12

MORE AT TripAdvisor

Unfortunately we will not be going back to this restaurant, we went here with friends and I have never felt so rushed in my life. The food was okay, but very oily and when the waiter asked if we wanted dessert, when we said no, within 30 seconds the bill was on our table and standing over us with the card machine. We hadn't even had time to check the bill. Plenty of better restaurants in the area.

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12345Arsenal . 2024-06-10

MORE AT TripAdvisor

Very loud and noisy. Food was ok but not worth the price they charge. I've never had a spicy sea food risotto before which I won't have again. But I waited so long to get my food I ate it. We was looking forward to a traditional Italian dessert but they sold all of the cannoli's to one person to take home. I won't go back again.

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Michelle Flood . 2024-05-31

MORE AT Google

Nestling in a quiet square just off Epping High Street is Quore Matto. From the public car park, it's just a short walk to this delightful eatery. Three of us visited this restaurant on a Wednesday night, and we weren't disappointed. We were greeted and the chat and banter began right away. The decor remains unchanged: dark-tiled flooring and light-coloured walls with suspended lighting in the shape of a heart. Unique artefacts and mucial instruments adorn the walls. We were shown to our table of choice. Armed with a couple of Aperol Spritz and to the accompaniment of lovely background music, we made our selection from quite a wide-ranging menu of pizzas, pasta dishes, fish, meats, and seafood and, with the specials' section included, this cuisine variety should suit most palates. For our starters there was Prosciutto e Melone, mussels in a tomato-garlic sauce, and avocado and prawns: all were simply delicious, fresh, and full of flavour. Our mains comprised of a massive pizza with extra pepperoni and salad, Saltimbocca, and Spaghetti Scoglione: again, it was wonderfully prepared and presented, with flavours that exploded on the palate. This fantastic culinary excellence was baptised with a Primitivo: a full-bodied Italian red with a hint of sweetness, and it complemented our meal perfectly. We then found room for desserts: Apple tart with a drizzle of Amaretto, creme brulee, and profiteroles. We concluded this gastronomic debauchery with lemon tea, cappuccino, black Americano, and Sambucas. Plus, complimentary Limoncelli by our gracious host - grazie mille. This was our third visit to this sublime restaurant, and it just seems to get better with each visit. Our compliments to the chefs and a big 'thank you' to all at Quore Matto for a truly uplifting dining experience in cuisine perfection, service, and friendliness. Until the next time, keep smiling and be safe. Ciao.

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Barry J . 2024-05-06

MORE AT TripAdvisor

Good start for this new Italian restaurant in Epping. Everything was delicious. Still good value for money. My "go to" Italian in Epping.

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Steve Robbins . 2024-05-02

MORE AT Google

Italian restaurant with lots of choice. Staff very welcoming and warm hearted. Lots of people here on a Tuesday. Recommend book your table. 10 min walk from tube

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Claire Tyrrell . 2024-05-01

MORE AT Google

Great food and staff very helpful

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Paul Davis . 2024-04-26

MORE AT Google

On arriving was told once seated that there were no pizzas or garlic bread due to having no staff able to operate the oven which if we had been told when we booked could have chosen to go somewhere else as it meant that some of us had to order a different meal The portions of pasta were very small and there were only 3 small meatballs with one of the pasta dishes. The seafood risotto had only one prawn in it and 3 out of the five mussels could not be opened which means that they were not cooked properly. None of the waiters checked to see if everything was ok with our food and we had to wait 20 minutes between the first courses and the mains even though it wasn’t busy in there They also wanted us to pay a £10 service charge with the bill stating that there were 6 people but one of them was only 7 years old so shouldn’t have been included as an adult When we refused to pay the service charge the waiter was very rude and did not even apologise for the poor standard of food and service! I would never go back to this restaurant again or recommend to others as there was not one thing any of us liked about it!

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Dee . 2024-04-17

MORE AT Google

Great food. Friendly Italian service. Great lunch.

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Steven Adcock . 2024-04-07

MORE AT Google

Our first visit and definitely won’t be our last . Quore Matto came with a high recommendation of “you won’t be disappointed “ and wow that was spot on The atmosphere was just perfect, gave us the feel of a traditional Italian trattoria, the staff are fabulous, friendly and attentive without being in your face all the time As for the food , it’s out of this world , traditional Italian food just as Nonna would have made An absolutely fabulous evening , grazie mille Quore Matto

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Mark S . 2024-03-25

MORE AT TripAdvisor

Excellent VFM & v good meal. Visiting Epping and it's V popular with locals, it seems. Would return.

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John Fletcher . 2024-03-15

MORE AT Google

Autentic italian food 🇮🇹❤️ Lovely italian staff 🤗 A very pleasant atmosphere 😍

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Ana Maria Santeiu . 2024-03-12

MORE AT Google

Excellent especially when the singer is performing 🎭

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Adam G . 2024-03-10

MORE AT Google

The food was wonderful especially the creme brulee best I've ever tasted. Very reasonable too. Can't wait to go back

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Jackie Jones . 2024-03-10

MORE AT Google

Lovely, typical, Italian restaurant. Nice place to meet friends.

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Ginger Nut . 2024-02-20

MORE AT Google

I come here regularly with my girlfriend and have never tasted a better lasagna anywhere. Ive been many citys in italy and many Italian restaurants and will now never order a lasagna anywhere but from here. Also the salmon tagliatelle is amazing and has almost tempted me to sway from the lasagna.

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Aron Martin . 2024-02-19

MORE AT Google

Lovely meal for a Saturday lunchtime. Proper italian food with great service. Always worth a visit.

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Mark Rivoire . 2024-02-03

MORE AT Google

Had a lovely lunch with my family at Quore Matto. We were a table of 11 and the staff were excellent as was our food. It never disappoints and we will definitely be back again soon

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Deborah Allen . 2024-01-28

MORE AT Google

Having had good meals and service in the past, after my experience with 3 other friends last night, I doubt I'll be back. The tables are packed in so tightly that if you happen to have the misfortune to be sitting next to a table of people who want the whole restaurant to hear their conversation, it makes for a very unpleasant experience. The service was appalling. Ice put in drinks when we specifically asked for it not to be, and had to ask twice for tap water. However, the worst thing was the length of time we had to wait between finishing our starters and the main course arriving (about 45 minutes). I asked when they were coming 3 times, being told in a couple of minutes. I said I expected something off the bill. Not only did we not get this, when asked if everything had been ok, the head waiter seemed surprised when I said no! He talked over me with excuses while I was trying to say what we were unhappy with. No word of apology at any time and he then had the gall to say they hadn't added a service charge, when it says quite clearly on the menu that a service charge is added to parties of 6 or more.

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Elaine Light . 2024-01-13

MORE AT Google

The best pizza I've had in a long time...brilliant local independent restaurant. Deserves our custom as its excellent

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Sean Mcgee . 2024-01-04

MORE AT Google

Amazing restaurant,from Epping is top.

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Ficau Iuliana . 2023-12-29

MORE AT Google

Very nice and authentic Italian.

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Andrea . 2023-12-28

MORE AT Google

My first time at Quore Matto and thoroughly enjoyed it. The food was very good. I think they have some new staff because they kept asking us the same thing several times but attentiveness is preferential to be ignored so can forgive this.

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Beverley Gayle . 2023-12-13

MORE AT Google

The most Excellent restaurant especially in December as they have an live Italian singer 🎤

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adam gearon . 2023-11-14

MORE AT Google

Love this place, food was excellent and great to find a traditional Italian restaurant.

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Chris Napsta . 2023-11-07

MORE AT Google

This was our first vist and the food was absolutely amazing! Reminded me of being back in Italy as soon as I walked through the door ! The waiter from Rome was very friendly and give us a true Italian experience! Be back soon!!

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susan waters . 2023-11-05

MORE AT Google

Popped in with my daughter for a bite to eat, and ended up having three courses of the most delicious authentic Italian food, we were so impressed. The staff are knowledgeable and so friendly, felt like home. Got really lucky with the specials, the pumpkin tiramisu was divine. Compliments to all involved in this wonderful restaurant. Looking forward to passing through again in the future. Many thanks.

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tam fab . 2023-11-03

MORE AT Google

Best Italian restaurant in Epping, the service great and the food is delicious,thank you Quore Matto *****

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Alina Matei . 2023-11-03

MORE AT Google

First visit for me, food was amazing, good service, nice staff, good buzzy atmosphere, well recommended

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Lyn Martin . 2023-10-29

MORE AT Google

Was in tesco super store, and one of the shefs, decided to pick a fight with me, because I reported their restaurant for being unhygienic and having rats and cockroaches in the establishment, so take a wide birth from this place. So moral of story, If they get reported to health and safety, you might have a fight in tescos store.

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Benjamin Pidgeon . 2023-10-19

MORE AT Google

(see below for updates). (2019) Average service, ok prices, the staff vary from really nice, to looking like they'd rather not be there. Edit (2022): since my first review we've been back a number of times. Staff still the same as above, but food definitely better than when we first went. Edit (2023): It amazes me how much this restaurant has aged like a fine wine. Now I have zero complaints, the staff they use now are very friendly and helpful, the food is fantastic, and one of my favourite restaurants in Epping.

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John S . 2023-10-13

MORE AT Google

A bit zrowded as we were seated at what felt like an additional table in a busy part of the restaurant. However everything else was excellent.

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Paul Pattison . 2023-10-10

MORE AT Google

Very good food, and wine. Our new local Italian, we have just moved to epping and found Italy very close to our home. Pasta cooked to perfection portion sizes perfectly filling combined with a very balanced atmosphere. Best to book to not be disappointed. Recommended

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Kevin M . 2023-10-07

MORE AT TripAdvisor

Good food but terrible service and piss poor attitude, particularly the manager. Waited over an hour and a half for food with no apology. A discretionary tip is just that. If customers are dissatisfied with the service you should remove from bill and not make them pay. There have lost 7 future customers.

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Neil D . 2023-10-06

MORE AT TripAdvisor

What a wonderful restaurant, friendly staff and food was delicious.

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Louise Wragg . 2023-09-26

MORE AT Google

First time to this place, was attracted by the ambiance and the crowd. The food is very tasty, professional staff and reasonable prices.

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M Kumar . 2023-09-16

MORE AT Google

My favourite restaurant, lovely atmosphere. Great food Friendly service. Can’t wait until they reopen.

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Terry Conway . 2023-08-12

MORE AT Google

I can see why this restaurant is so busy. Always a good sign & u won't be disappointed. Suggest u book if there's a few of u.

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John Hunt . 2023-07-12

MORE AT Google

I felt like i Was on holiday, truely authentic, pizza being tossed in the air, that fresh smell of italian bread i Washington drawling until my pizza arrived Washington even better than tre smell i had tre boscaiola with porcini mushrooms other hai these great big t bone steaks which looked very tasty, and my husband hai tre spaghetti scoglio bellissima. Absolutly love this place.

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Belinda m . 2023-07-11

MORE AT TripAdvisor

Excellent Italian restaurant in Epping.

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ROGER CANTWELL . 2023-07-08

MORE AT Google

Really busy ! they over stretched themselves! Waited ages for food and when it came it was poor. Sad really I was looking forward to it.

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John Walker . 2023-07-08

MORE AT Google

Wonderful italian i had the fillet mignon succulent and tender with a beatifulglass of merlot, my partner had the traditional bolognaise Fatastico!!! will definatly be back

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jode88 pollisci . 2023-07-03

MORE AT Google

Useless. Wait wait wait Ended up paying drinks and left. Not even got food order in after 45 mins. Not be returning

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jonathan bishop . 2023-07-02

MORE AT Google

Great food and experience Highly recommend!

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ben-luca patel . 2023-07-02

MORE AT Google

Not good I been to better Italian restaurants in Hoddesdon

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Hannah Pitta . 2023-07-02

MORE AT Google

Went with my girlfriend. Beautiful Sicilian restaurant, great food and service. Grazie ragazzi! Tanti saluti, Gabriele

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gabrygrim . 2023-07-01

MORE AT TripAdvisor

Great place, super good value and excellent food. Can't fault it.

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Sam Hopps . 2023-06-27

MORE AT Google

Our dinner at Quore matto was absolutely delicious. At first glance, the place looks like asif you are in Sicily busy atmosphere happy faces family’s together absolutely lovely . But the food that comes out and the friendly service are outstanding. We started with a burrata and gamberoni for the table, along with warm, homemade rosemary focaccia. One of us had the osso bucco special and the rest of us had linguine Arogosta. Great wine and yummy house made limoncello. And reasonably priced. Highly recommend!!

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Michael C . 2023-06-21

MORE AT TripAdvisor

My favourite italian, good pizzas, and an amazing selection of authentic Dishes. A very well selected wine list which serves ones pallet very well. They Made my dads birthday extra special. Big thanks to all the staff.

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Martin G . 2023-06-19

MORE AT TripAdvisor

Great restaurant, food and staff brilliant

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Samut Namlips . 2023-06-18

MORE AT Google

1 star is to much! Rushed to order food 30 mins for starters which was cold the mains didn't even turn up after 1 hour ordered a child's portion of carbonara and my little one didn't even eat it so salty!! When I asked where our mains were I was told its fathers day what do you expect!! Shocking service wasn't even asked if we want a drink!!

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th1891 . 2023-06-18

MORE AT TripAdvisor

Great food, authentic feel and very reasonable prices. Staff could be friendlier and more positive but that’s the only downside.

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MSMK2023 . 2023-06-06

MORE AT TripAdvisor

Absolutely amazing! Food is delicious and staff are wonderful. A truly fantastic experience.

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Kalpa Taylor . 2023-05-27

MORE AT Google

Just popped in on the off chance. Never been there before. Had a great burrata to start. Loads of basil and pesto sauce. Excellent cheese. Then a spaghetti vongole and a tiger prawn pasta which was excellent. Very reasonably priced as well I always think that an Italian restaurant that does a vongole is a better type of restaurant than the average. Definitely the case here.

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Mark kaye . 2023-05-21

MORE AT Google

Staff were friendly, food was very tasty and well presented, and the over all bill was reasonable. We liked that they did not automatically add service charge to the bill for a group of 5.

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K D . 2023-05-21

MORE AT Google

Authentic run italian restaurant food cooked fresh and served very Well. Very busy for mid week so would advice on booking. Pizza looked very Nice still yet to try. Would highly reccomend

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casera h . 2023-05-18

MORE AT TripAdvisor

Went there for a family birthday. Been there a couple of times. Service and attitude of waiters was never great, but thought we would give them another go as we all like Italian food. the more experienced waiter took the order, 6 adults, 3 children. Most of our meals came out wrong, ordered children’s meals, came out adults even for a 3 year old, whose meal came out last even though we asked if hers could come out first to keep her occupied. Spaghetti Bolognaise had to go back because had no meat, with that the 2 youngest ate last. So we all ate at different times, including adults. We knew that all the confusion over our meals the bill would have to be checked. We were overcharged. Other customers reviews are right, younger waiters try, but when you leave you are lucky to get a wave. So much potential for a casual reasonably priced Italian in Epping.

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margaretkendle . 2023-05-17

MORE AT TripAdvisor

As always a great lunch, with lovely service and fairly priced. Had smoked salmon and prawns followed by veal. Amazing! Thanks

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SalJ64lovingtravel . 2023-05-16

MORE AT TripAdvisor

Absolutely fantastic very well known, great food good pizzas and good wine can not forget the desserts best cannolis out of Sicily . They have a nice decor and a very nice atmosphere, it’s gets very busy so best to book.

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Dennybarbour . 2023-05-09

MORE AT TripAdvisor

Average Italian food ! Below average Italian service ! Have dined here before and it was great but this time round the staff were not very nice , unhelpful, moody faces , made us all feel unwelcome ! Running a restaurant is not just about serving people food, it’s about how you make your customers feel, you made us all feel very unwelcome! The restaurant was also uncomfortably hot and even though they had air con they were reluctant to put it on. When we asked , they put it on for 5 mins and then turned it off again! Yet another way to make us all feel Uncomfortable … Not good Quote Matto! Do better !

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Effi G . 2023-05-07

MORE AT TripAdvisor

This place was amazing! My friend and I met in Epping simply because it was convenient but this place is a real gem. The wait staff were really friendly and gave us stories about Italy and the ingredients and the food was amazing. They could charge double and the food would still be worth it

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Abi Bevan . 2023-04-27

MORE AT Google

Our experiance was not great. The service was not great to start with after putting our order in for 7 starters we got 4 then 3 of our table had to wait an extra 30 mins for there order. The mains all came out together and all food was very nice. The desserts were great too. We then ordered 2 floater coffee's and ended up with 2 black coffee's. After complaining about this. Some money was knocked off the bill. I WILL GO BACK AGAIN as food was really nice

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Wendy Robertson . 2023-03-26

MORE AT Google

Went here on the weekend and it didn’t fail to please .. unreal food and unreal service would defo come back 👍🏼

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Lisa Smith . 2023-03-22

MORE AT Google

Great food and excellent customer service. The steak fiorentina was delicious and cooked to perfection.

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ASTI1981 . 2023-03-19

MORE AT TripAdvisor

Visited for a family dinner on a Saturday night. The food was good and the atmosphere friendly highly recommended.

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Lynne V . 2023-02-16

MORE AT TripAdvisor

Amazing food, great service, authentically Italian

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Lisa Shattock . 2023-02-04

MORE AT Google

There was a group of us for a birthday celebration, food was amazing all the plates looked so exquisite. Friendly staff good service and amazing wine try the Nero di troia very indulging. We had an amazing night will return with the family soon.

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cheayalac . 2023-02-03

MORE AT TripAdvisor

Went there for lunch. Food was excellent

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michael darwin . 2023-02-03

MORE AT Google

For anyone who knows Italian kitchen well, this food is an insult. Cooking Italian dish is not a big science, but this food have no taste, the sauce looks like coming from the tin and using the same tomato sauce for the starter and the pasta is only showing the poor ability of the cook. Sorry but as a person who have worked for many years in different Italian restaurants and pizzerias , I am struggling finding positive words for the kitchen- you need a new chef guys. The pizza and the espresso were ok. Unfortunately it was a complete disappointment and I’m not going to come back. And by the way, the pictures on your website have nothing to do with the reality. Don’t be fooled

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Adriana Manouilova . 2023-02-03

MORE AT Google

Great food and great pizzas very busy so best to book, Fairly priced and a very good selection of Italian and Sicilian wines. Service efficient and kind will defiantly be retuning very soon.

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Heidibride92 . 2023-01-23

MORE AT TripAdvisor

I visited over three years ago and it was very good then. Two of us had lunch today and it was very poor. The food was ok. Nothing great, nothing terrible. Our main gripe is the staff and the way they treat you. Our main...

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Steven M . 2023-01-22

MORE AT TripAdvisor

Real Italian food... eating is like eating in Italy! Staff are helpful. Do not find many italians now adays who actually have Italian chefs. Great menu and great quality food the chef knows what he's doing. Great selection of wines and desserts and overall well...

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Queenfood77 . 2023-01-20

MORE AT TripAdvisor

I visited here tonight for a family meal . As have visited many times for lunch we were well taken care of and served promptly. Our food and drinks were served quickly and the service was fast and efficient. We were not disappointed at all...

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aubreypolliana . 2023-01-19

MORE AT TripAdvisor

Always perfect great pizza and pasta cooked to perfection, always worth the visit great quality food and the pizzas are the best they have such a cool pizza oven. Great staff and great service. Highly recommend

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juan felipe v . 2023-01-18

MORE AT TripAdvisor

being italian you cant' really call this place italian... it started all right and went down the hill big time, will never go back there again... if you love italian food stay away from this

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Sabrina B . 2023-01-16

MORE AT TripAdvisor

Our friends bought us here for the first time for our New Years party. Such a fantastic night there was a special three and four course menu and will defo return to try the normal alla carte menu and yet to try a pizza. The...

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mariadU1864BS . 2023-01-07

MORE AT TripAdvisor

We have been coming here for years even though not so often as we used to as we moved out of the area but can not seem to find one like this. Amazing food great staff and always good hearty wine. Our favourite Italian of...

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paulsM2445XX . 2022-12-20

MORE AT TripAdvisor

We found this place today whilst out Christmas shopping we ate from the alla carte menu and was very intrigued by such a large menu so much to choose from. Great service and great value for money. Will return very soon for more yummy food

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164sydb . 2022-12-20

MORE AT TripAdvisor

Great Christmas party there was even a singer for entertainment. Amazing atmosphere great quality Italian food I had the rigatoni Quore matto to start followed by a Fiorentina which was cooked perfectly. I wanted to try a pizza but was to full so I ordered...

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913concettaf . 2022-12-20

MORE AT TripAdvisor

Very good value for money owners are nice people left 11 pound tip

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Calogero Cicero . 2022-12-19

MORE AT Google

Bruschetta is two very small pieces of bread, far too much money for a baby's size portion. The deserts are overpriced, and the pasta mains are average. The restaurant is freezing cold as the owners clearly do not believe in heating of customer comfort. Finally,...

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bontddu . 2022-12-17

MORE AT TripAdvisor

I never eat where i do not know, but on this occasion we was recommended by an old friend and was not let down. Owner and staff very attentive and helpful. There is a wide range of authentic italian dishes my wife wanted spaghetti puttanesca...

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draldoc . 2022-12-05

MORE AT TripAdvisor

On a cold, December day, I was looking forward to our pre-booked lunch. I may as well have taken advantage of the food on offer outside on the busy market; at least then I could have kept my coat on & not felt silly. This...

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unclelol . 2022-12-04

MORE AT TripAdvisor

We tryed this italian Just the other night first time i have been. Very good food and wine. The atmosphere is buzzing what a real italian restaurant should be. Very good attentive service and kind hearted staff. Parking facilties behind the restaurant which is a...

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Georgiaquest85 . 2022-11-21

MORE AT TripAdvisor

Noise and appalling service with just one person taking food orders. Would not return.

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Rosemary Burroughs . 2022-11-21

MORE AT Google

Slow service & therm server was terrible. We waited 30 minutes for a beer and three tap waters, even though we ordered three lemonades. We ended up getting up and leaving after we waited another 20 minutes for a server to take our food order.

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Paul . 2022-11-20

MORE AT Google

Great atmosphere, busy. Lovely meal. Had veal in mushroom sauce. Nice service.

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Sal Jones . 2022-11-19

MORE AT Google

Really great food. Friendly staff. Nice and busy, although that can mean you have to talk a little louder to get heard by the person opposite...but doesn't detract from a great venue serving authentic Sicilian food delivered in good size portions. Staff do not hurry you to eat and go but order your drinks before you run out though as the little guy behind the small bar gets very busy. Very well priced too. Will definitely be returning.

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Mark Pearce-Fordham . 2022-11-19

MORE AT Google

Amazing food from Sicilian guys

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Davide Umina . 2022-10-30

MORE AT Google

Visiting family local to Epping and as we’d had a good experience at this restaurant before, we booked a table for tonight (Saturday). We were a few minutes late but I phoned to let them know. On arrival, we gave our details to the man...

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ericab . 2022-10-29

MORE AT TripAdvisor

Outside of Italy, probably the most authentic Italian dining experience I've had. We were a party of 4 adults and 3 kids; the staff were very patient with the kids and offered attentive service. The food was delicious, we had the antipasti board as a...

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warrenlC9256AH . 2022-10-24

MORE AT TripAdvisor

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Italian
outdoor_seating_137323takeaway_137323delivery_137323

A friend and I went for a meal last Monday 30th January. We arrived at 8.15pm and our order was taken very quickly, but not one thing was right. Both my friend and I ordered the vegetable and pasta soup, which on a positive note was delicious. However, my friend did not receive his at the same time. He waited patiently, then after ten minutes asked where it was. The waiter apologised, admitting he had forgotten. I had finished mine by then as my friend had asked me not to wait for him. For the main course, my friend ordered the vegan spaghetti bolognaise and I ordered pizza. My friend said his meal was tasteless and could have been hotter, and my pizza was barely warm, so I sent it back. I was promptly told that nothing could be done as the kitchen was closed (at 10 past 9?) so I mentioned that surely he still had access to a microwave. He commented that they don’t usually put pizzas in the microwave (Erm - I wanted it warmed up) but he did. For too long, though, as it was tough and inedible, so left it. We also asked for a jug of water. Along came a small jug despite there being two of us, and two dirty glasses, so we asked for two clean ones, which were then provided and should have been provided in the first place. Back to the jug, it was clearly a jug for one and not enough water for a whole glass each. For dessert, I ordered tiramisu and my friend ordered cheesecake, both of which were fine, but we had expected dessert spoons to eat with, not teaspoons… We had a 25% off voucher, which was why we chose Prezzo, but we will not be choosing the Buckhurst Hill branch again. The staff seemed in a rush to get rid of the customers who were left, so we didn’t order coffee, nor did we leave a tip, nor will we be returning, despite not being charged for the pizza I didn’t actually get to eat. Appalling service from a well-known and reputable chain.

restaurant_img
4.5

224 Opinions

location-icon783 Chigwell road
Italian
outdoor_seating_139091takeaway_139091delivery_139091

It’s a nice little restaurant very cosy and serves good food nice place to go for dinner my family all enjoyed it

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3.9

1842 Opinions

location-icon2 Church Hill
Italian
outdoor_seating_186861takeaway_186861delivery_186861

Waiter xenia was lovely and attentive