Zizzi - Leeds Birstall in Kirklees

Very overpriced canteen food. I wanted a really good bowl of pasta, but what I received was a tasteless watery mush. Very little seasoning and nobody dared come over to check on me. From entering the restaurant I must have been waited on by at least five different members of staff on a two course lunch. Every detail and every item was brought by somebody new. I had ordered the pasta Bolognese but had requested the up sold Mafaldine pasta rather than the ordinary spaghetti. I didn't receive this but I also wasn't charged for it, so I accept it as an honest mistake, and not something on its own I would make an issue from. My order arrived far faster than it takes to cook Spaghetti, and the spaghetti was over cooked and the sauce wouldn't stick to the pasta. I was never offered any cheese or black pepper, and nobody came over to check if everything was ok. I did order a glass of wine to go with my meal, but had nearly finished eating by the time it arrived. All in all just a very disappointing time especially when you consider the cost involved, over £15 just for the pasta alone.

Hanna was great. Very funny and very attentive. The service was great from other staff as well and food is spectacular as always very consistent.

Served by both Lily and Karl - fantastic service and thank you for singing happy birthday! Lovely food, will definitely be back 😊

The food was amazing and the staff were too!

That is not a restaurant to be honest to pay vat a lot eat less and pay la lot

A very delicious and authentic Italian is available here! The desserts are beautiful and the pizza is the perfect mix of flavours

Brilliant food and polite service from all servers, especially Lynsey. She made our dining experience excellent :)

Our service by Hanna was excellent very friendly and helpful.

Hannah was a lovely and attentive server x

Quiet as on lunch time but Lynsey was very nice! Lovely greeting and was attentive throughout.

Very good service and always amazing food. Lynsey was very helpful

Lovely food, great atmosphere and Lynsey was very accommodating to our needs with our baby.

Excellent meal with lovey staff.

Thank You Meg for Professional service and your smile!:). Food was an amazing as always!

Efficient friendly service. Great food . No issues

The food was absolutely amazing and so was the service. our server lauren was really kind and friendly thank you ☺️

Olivia was great, really attentive and super friendly, she is an asset to the restaurant.

Had a great meal here for Mother's day. Lyndsey was excellent, attentive and kind. Would recommend 👍🏻

Great service at Zizzi’s Hannah was our waiter and was exceptional, thank you for making my daughter’s birthday.

Food was great in quality and quantty, our server Hannah was amazing, very friendly and helpfull give her a raise! The door was left open making the restraint quite cold but that's the only critique.

Fantastic food and drinks, super service at lunchtime, would not hesitate to return

Fantastic service today from Lynsey. Happy Mother's Day ❤️

We were determined to go out and have a family meal. We decided on Zizzi’s and glad we did. Lynsey our waitress was awesome and every time she saw to us my daughter said “they are so nice here!” Great night would go again and again.

Olivia and the team really helped us have a lovely experience on mothers day :)

I believe front of house at birstall wearing all black braces and black hair - extremely rude no customer service. Was told on arrival and not before whilst booking that they only took card only which we tend to use cash as we don’t believe in moving towards a cashless system which if we knew this before then we wouldn’t of visited zizis and will not bother again. Front of house then stormed off in a huff as we questioned where this stated where it was mentioned and apparently it was on the website which when looking it was not there nor does it confirm anything about the changes prior to booking or after booking. When then stating the issues to I believe may of been the manager he wasn’t bothered and I had to ask for an apology for the rude attitude of his staff that he should be managing. And then to be waiting another 25 minutes for our bill.

Food was lovely and we didn’t t have to wait long to receive our food. They did forget the kids starters but they quickly rectified this once they brought the mains out. Served by Hannah.

The food was freshly cooked and tasted lovely, staff very friendly and served us quickly. Very clean and tidy

Olivia provided great service and checked in with us to ensure we had everything we needed.

Really prompt friendly service from everyone working, food was lovely too :)

Just been to zizzi at Birstall. And it was beautiful. Hannah was lovely and gave us excellent service 👏🌟🌟

Great visit to Zizzi's and fantastic service from Hannah.

Hannah was my server and she was amazing Very helpful and kind

I’m vegan. I paid £14.00 for a salad which was mostly lettuce. I probably won’t return now which is a shame as I’ve always liked the restaurant. I’ll go somewhere with more value for money.

Lovely food and Lynsey was great 👍

Thank you to Lynsey and the team, delicious food!

Our server was called Lynsey. We were at the junction 27 venue. Food was good. Service was awesome.

Olivia was amazing, good was great. 100% Coming back

Olivia served us today and she was really welcoming and made sure that we had all we needed throughout our time here!

You have to scan QR code to order off menu. Loads of dishes not available. Dough balls far to doughy. Seasoned fries over seasoned.

Nice environment standard food and service

Wonderful customer service from Olivia, She is very wonderful with customers and well food presentation with smile and eyes contact. Definitely we will come again.

Top notch service and really good food

Great food, great service from Hannah

Absolutely lovely visit today, a short stop in for some desserts was met with very friendly staff, especially Lynrey who was especially friendly during our visit, will go again.

I have been to the zizzi_s in Leeds the light and was very disappointed, however, the birstall branch deserves 5 stars as the food, service and atmosphere was excellent. What a difference, same restaurant different location and staff. Thank you so much for restoring our faith in zizzis and our waitress Lynsey was spot on!

Food & service was great, our server Hannah was very friendly and knowledgeable.

Considering this is a chain, the quality and authenticity of the food was great. The open kitchen allowed us to see how much care the chefs were taking. Front of house was obviously understaffed but the team, especially Hannah, did a fabulous job juggling with a smile on her face. Will definitely come back.

I was not satisfied with my experience. The lady serving us was not friendly at all. The food was average—I ordered the chicken pasta, but there were very few pieces of chicken in it. They also charged £1 for each sauce, which was a very very small portion Additionally, they brought the starter and the main course together, even though I had specifically mentioned not to. And despite this, they did not cancel the starter!

Lyndsey from the birstall branch should get the prize

I’m not happy with the service. I have mentioned I want starter before the main meal but they served all together and they were not friendly at all. Also I wanted hili sauce and they bring hot honey sauce which I don’t like and charged me 1 pound for one or two tea spoon sauce!!! I wouldn't come back here.It not worth!

Dana was amazing. Great service with a smile.

Thanks to Dana for a such good service ! 5/5 solid ! Will be back soon ☺️

Had a nice meal, service from Lauren was great Thanks

Great service from Dana and great vibes.

Lovely meal at Zizzi, served by a very friendly welcoming staff member Lily. We will definitely be back

Thanks Dana for the wonderful care given to us. Forever repeat customers!

Absolutely brilliant service at Zizzi Birstall! Our waitress Lynsey was friendly, polite, and couldn’t do enough for us. Helpful from start to finish and made the whole experience feel effortless. She’s a real asset to the team—Zizzi, you’re lucky to have her!

Amazing service and food as always. Really welcoming and warm staff, on the ball with any requests. Never any complaints to be made. Lynsey and Dana where really friendly and so helpful with all requests and quick to help us with anything.

Another lovely enjoyable meal Food is always fantastic love the new overall on the chairs. Staff are always friendly and very helpful Food is to die for great value for money lovely experience one of my favourite places to come we had a fantastic server called Hannah so friendly very helpful And a joy to have.

we have been twice now and both times lynsey was very friendly, welcoming, attentive and had a great energy.

Everyone was fantastic tonight. Lynsey and the team were fabulous

Lynsey was an absolutely fabulous waitress and made our experience very pleasant

Fantastic service from Dana. Wonderful food as always!

Amazing service and amazing food. Thank you to Lily who served myself and my family

We loved our pizza here, atmosphere was lovely but not to loud and exceptional service from Lily who helped us with everything from start to finish. We will definitely return when we're in the area :)

Good food and service, Lauren is a credit to the team and made the evening more pleasurable, 5 stars for Lauren 👍

Friendly service and good food as always :)

Really enjoyed our food, the carbonara main and meatballs starters were gorgeous. Lynsey gave us a great friendly service, thankyou!

Food was amazing as always! Our server lauren made the experience effortless and enjoyable. Thank you to the servers are chefs for a wonderful meal out!

Had brilliant evening (12th march) Lynsey was excellent, her service was brilliant and made the evening great Thank you

Lovely night to celebrate my friends birthday The food , starters & mains were absolutely fantastic Olivia made our night extra special, what an asset she is to the team ⭐️ ⭐️⭐️⭐️⭐️

Liv was very attentive and looked after us very well making sure we had what we needed :) thank you Liv x

Recommended, Hannah was very courteous and kind, the salad with salmon and avocado was excellent!

Beautiful food, very relaxing, lily our waitress was fabulous!

Really lovely food and great atmosphere! Our server Lauren was lovely and friendly. Thank you

Made a booking for my husbands birthday, with our 2 children. We had a lovely meal, we ordered from the children’s menu and also had the set menu which was fantastic value for money. Our host Lynsey was fantastic and took care of everything. We would recommend visiting with family and friends.

Food was lovely, service was attentive but a bit slower than we are used to

Thankyou Lily Made Kim’s birthday very special. Great Lunch & start to the day.

Lovely meal great service Lynsey was fantastic.

Lovely restaurant and good service, but the food was a big let down. The Chicken Milanese was served warm, but not hot, the chicken was tough and the breadcrumb coating was soggy…very disappointing.

Lovely good food and added bonus of 30% off food! Thank you Zizzi

Service too slow and served by 3 different staff members no continuity although staff very pleasant and helpful

Lily was a massive and a real laugh. Thank you for a good experience

Lovely food. Enjoyed it. 😉 👍❤️🥰🫠😌.

Unfortunately, although the service is excellent and the atmosphere is very welcoming, the food was very disappointing. :( The tagliatelle was the worst we’ve ever had, the burrata was curdled, the garlic bread was as hard as a rock, and the baguette was so tough we almost lost our teeth. The only redeeming factor was the desserts. It’s a shame because it’s close to us, but unfortunately, we won’t be coming back.

We had a lovely meal, and were served by Olivia who was fantastic. Really lovely waitress, kept checking that everything was ok with our meal and was very smiley! Thank you😊

Very pushy on ordering and checking on us and then crickets when we tried to pay.

Lauren served us and her service was incredible her customer service skills were next level. Incredibly happy

Great service Very polite staff

Lily was really attentive, great service.

Had a great experience at zizzis today my server lily couldn’t have done more to meet my needs. Will definitely be returning. Thank you Lily x

Great service from Lily, and great in general. Always enjoy our time at Zizzi

Food was ok but but the staff just didn't seem interested or like they wanted to be there. Kind of puts a damper on the night. Didn't start off too well as they brought the wrong mocktail but from the start it felt a bit awkward just to let them know so didn't bother

Excellent service, friendly staff. Food came out hot and was delicious. Will be back again!

Visit different zizzis often 1st time at birstall and probably last. Restaurant was dead only seat in one side. Ordered food arrived fast within 10 to 15 minutes. Pizza burnt, topping looked like just dropped on, pasta overcooked with bland watered down sauce. Wanted to complain to waiter but hard to get any attention. So went up to kitchen area. Spoke to young lad behind counter he said he was head chef, said too busy to talk but he had plenty of time to use his phone, looked like talking to his sister or girlfriend and watching tiktok video at same time on one of those posh folding phones. He smelled really bad, like a sewer or blocked drain, hands were mucky and uniform scruffy. Needs an haircut because hiding in his hair, sorry. Puts off eating there, ge did say manager tells them to water everything down to save money and food is freshly frozen and warmed up in pan. Won't be visiting there again, Leeds light and bradford way better

Lauren was an amazing host and made sure we were okay at all times. Really happy with the service.

Ellie was really attentive and took good care of us.

The food and the experience was fantastic. Lauren looked after us from start to finish and was really lovely and helpful.

Ellie was great; knowledgable and very friendly.

We went for dinner on a Sunday and this was our first time at Zizzis. Firstly there was lack of atmosphere a bit flat really. Food was okay, calzone and spag Bol. But what really got me was that we got our meal within 10 minutes of ordering…..everything was rushed. Food ok but not sure if I would visit again.