Zizzi - Kingston in Kingston upon Thames

Friday 20th December. After having such a positive experience before I am so dissapointed. The food... well starters... was still faultless... having to spend the next hour with no one to take away our plates.. (only the two of us) .... or to ask when the mains will be ready, I felt like walking out.... not they would have noticed. I paid for what we had... only to be presented with a completely different bill, which was a lot cheaper but I did correct them. If the restaurant was busy I may have excused them, but they were too busy serving uber eats etc. My advice would be, enjoy the lovely food and very nice atmosphere... but order from uber eats and have it served to your table. Apart from someone taking our order, delivering our drinks and starters, we had no contact from any staff for over 1 hour. Very, very dissapointed. When I complained and asked for the bill having waited for so long, I didn't even receive a reaction, no "let me check with the kitchen", no "let me get you another drink while you wait" There was no apology, explanation for delay or anything.

Kodjo was a great waiter and we had a lovely evening with great food!

Kodjo was very helpful and made sure we were alright with our experience at multiple times. Would definitely come back!

Lovely food reasonably priced recommend.

Very nice service, waiter kod30 and Adam the bartender.

When we arrived was not shown to table but given instructions - then waited 15 minutes before anyone took a drinks order, this took another 10 minutes to arrive. And this was not in a busy restaurant. When we were served the waitress was sour and not at all welcoming. I have to complain about the beef calzone - this was not a calzone but some beef wrapped in pizza dough - so beef in bread. The beef was fatty and tasteless. There seemed no seasoning used at all. The gravy given was tiny compared to the dish and didn’t help. When I requested my bill the waitress acknowledged me yet then did nothing. 15 minutes later I had to ask another waiter who brought it to us. Overall it was not a very enjoyable visit which is disappointing as I have been Zizzi many times before and always enjoyed the food and service. This was sunday 15th around 6pm

The rustica pizza wasn’t evenly cooked but still good. Shift running poor. 2 managers and cook having an uninhibited discussion on Xmas ordering. No check back no upsell nor real friendliness on paying and leaving tip. Server was Ina and needs some total restaurant awareness and hospitality training. Just when we’re deciding where to take grandkids on Xmas Eve - hmmmmm!

Adam was really helpful and gave a really good service

Food was amazing, and service was so nice considering how late we came! Thank you so much to raunak who took care of us!

Decent food but poor service. We were seated right in front of the door so it was freezing every time the door opened. There was a table the same size in a more sheltered spot & we asked to move & it was computer says no. Apparently the tables are allocated by the computer & it was far too confusing to move us. The table sat empty for the duration of our meal. The serving staff were friendly but very slow. We had to ask to order twice & they left our dirty plates for over 10 mins. The restaurant wasn’t even that busy. Wouldn’t come here again.

Thanks to Raunak and Tania for excellent service

Thank you. Lovely meal and fun server

Great food, also great service by our waiter, Raunar, would recommend this restaurant for anyone in Kingston.

Food was lovely and had a good table with a pretty view! Our waiter, Laura, was very helpful and made sure we had everything we needed!

Had a lovely time with good food and pleasant service. Atmosphere was nice and the server, Marta, was very helpful and kind.

Excellent food and service, amazing pizza. Outstanding, efficient quick service w guy called joe

V long wait for main courses after our starters. Pasta cold. Otherwise good food

Lovely evening , amazing pizza, coming back for sure !!

We ordered a drink with a straw the drink came but no straw so we had to ask again (waiting waiting) We asked for the mains and starter bread to come together It didn’t we got the bread first then waited 15mins for the main meal (we like it all together) We asked for salt - none came (waiting waiting) so we asked again (waiting waiting) This is just to give you an idea of the level of service We are regulars at Zizzi Kingston as the food is excellent but today the service was disappointing

Lovely evening with friends. Personal taste, but too many desserts with salted caramel made decision for dessert on set menu tricky!

Food was average but the service was poor as I asked the big fella for a water twice and never received it. Leaving me to eat all my meal with no drink at all.

Abbie was brilliant, great friendly service

Food wasn’t great but the service was even worse!! Asked for just a water twice from the big fella and never received it, so had my full meal without a drink. Cheers!

The staff all seem friendly but I would especially mention the supervisor, Mads. She was very smiley, well presented and made us feel like nothing was too much trouble. Definitely will visit again.

Good food and very friendly service (special thanks to Marta)

Mads was absolutely brilliant with her customer service & hospitality. Definitely would visit again only because of her politeness & friendliness. 10/10 ⭐️

Quality food is good but with those price you would expect more. Pizza feels small and is nothing exceptional.

Adam was very pleasant with a good sense of humour

Tom was great at service everything was very speedy coming out we weren’t waiting long for anything Thank you!

Tom was a brilliant server. Patient, helpful with bringing allergen info over. Absolute star!

Marta was extremely welcoming, helpful and accomodating!

Food was quick and tasty, Abbie provided us with great, efficient service and was more than happy to cater to our needs. Left very happy!

Was served by Abbie. She was the sweetest and did a good job serving tables mostly by herself and a manager.

the food was so nice, perfect place to go with friends and family!!

overall great experience and food

such an amazing place with very good service. the perfect place with the most perfect food.

Greg was kind and asked about my allergies. Helped recommending appropriate food for me.

Abbie was so welcoming and lovely, great service and delicious food !

Food is always great! Abbie was so kind and down to earth!!

Second time eating here and second time had a lovely meal. What was great was that the staff was very understanding with regards to my diet due to having an operation. Staff are great, food was lovely. Would eat here again? Yes I would.

Good food and nice service fm Tom as always

raunak was lovely, great service and great food

Greg and Abbie provided us with great service. Food ordered and given quickly, and tasty too.

All round great experienced. Served by Abbie who made the experience even better.

loved adam, really welcoming, so funnyyyy

Had a great experience in Zizzi Kingston welcoming staff, amazing and quick service. Casa pollo piccante was brilliant. Will visit again.

Inna has been very attentive and has made our experience very enjoyable. The food was fantastic, we’ll be back again.

The food was good and waiter was attentive. Relaxing atmosphere. My only complaint is the disabled toilet on the ground floor was smelly.

Music was brill! And lovely waitress!

Brilliant welcome and service by Abby today for a catch up lunch with my friend

We had a family celebration for Grandson's 30th birthday. Great celebration with good selection of Italian dishes, many classics some with a modern twist, some newer dishes. Helpful friendly staff, well cooked, beautifully presented meals. Our group ranged from 12 upto 81, all found something they liked, one couple are real 'foodies' frequenting 'starred' restaurants around London, they thoroughly enjoyed their meal. I thought the prices reasonable for what we received. Good choice set menu or go for 'a la carte' and allowed to mix menus. Good experience.

Love Zizzi in Kingston Such a great place to eat

Raunak and abby were very lovely with amazing service and attentive with our allergies too! food came really quick also :)

Tom was great, friendly and knowledgable. The food wasn’t piping hot and the chicken in the pasta looked like thigh meat and not breast so a little underwhelming

Waited at the door for 15 minutes (no one was behind us or ahead of us) while a staff member there kept telling us he would be with us in just a moment. Then when he got to us he told us they aren’t taking any new customers as the kitchen was backed up. If you weren’t going to seat us then why did you make us wait at the door for 15 minutes? Could’ve just told us when we walked in.

Lovely time, lovely staff. My son loved the pizza. Thank you

Food was AMAZING!!!!! Our waiter was really nice and the food arrived really quickly.

Raunak was great and my little boy loved him

Excellent Service…. Very Welcoming!!

Food was beautiful as always, mushroom, truffle and burrata pasta was stunning. the lovely Ravnak took great care of us during our dinner :)

Layla was so patient and accommodating, great service.

I have been to Zizzis before and the food is good, can't complain but With this restaurant I loved the layout. Had a lovely atmosphere.

The waitress was really lovely and patient with us and made us feel welcome!

Fantastic food, fantastic service - massive thank you to Greg and the team.

Waiter were lovely very helpful and attentive, unfortunately food was okay at best, sounded much better than it was

Amazing server Tom! Very yummy food.

Great service from Greg, Tom and Mads.

Food was amazing and service was top tier we loved our waitress Abbie she was so cheerful and kind and always handed our food with a smile :) Thankyou Abbie you were amazing love xxx

Abbie was great despite being extremely busy!! Thank you Abbie!!

Had a nice time @zizi kingston and Abbie, our server, was great. However portion sizes have become very small and prices increased. Left feeling hungry. What a shame!

Great and friendly service by Raunak- would come again and thank you!

One of the better Zizzis in London and surrounding areas. Thank you Raunak for great service, friendly and helpful

Adam was great and attentive and service was quick

Food and service was great. Adam was brilliant, super friendly and very personable. He made us feel so at home.

Adam was very accommodating to my odd tastes and tweaking the menu, he even offered to pit olives as i find stones really troublesome. Great service and banter, will be back with the kids and hubby!

Many people, now well organized, delivering what was not ordered and 40ins waiting

We enjoyed a really tasty meal today, receiving prompt, efficient and very friendly service from Greg B. Despite it being a hectic lunchtime, everyone was served promptly and the atmosphere was cheerful and relaxed! The staff were working hard to make sure all customers had everything they needed - we had theatre tickets but didn’t have to worry about the time as our drinks, food and bill arrived promptly.

Hi, We had Adam as our waiter, he was really fantastic, allowed us time to review the menu and ensured our order was with us as soon as ready and checked during the meal that everything was going well with our meal. Provided service over and above what was expected. Thank-you Adam 😁

Amazing food followed by amazing service

Tom was so so nice the other day and made sure everything was great - had a lovely time so thank you so much!😊

Raunak was very attentive and helpful. He went out of his way to modify dishes so that my mother who is vegetarian could enjoy her experience at Zizzi.

It was lovely food and great service really quick

First of all, this Zizzis is normally very good as have been going here for many years so today hopefully is a one off . However due to the sequence of events it very disappointing overall. Missing starter which eventually turned up after the others were eaten. It took too long so we had to reject it. One of the mains was incorrectly made so had to be redone . Was offered offered a free drink or dessert for the inconvenience. Dishes not cleared away by waiting staff from our table.person learning in the kitchen so we demonstrated great patience. As we could not take up the offer previously made, a reduction could have been made automatically on the bill, this was not forthcoming even when mentioned by another in the party. By then, too tired to have an ongoing debate about it as it was time to leave. I use this venue regularly so it has not put me off a return and would recommend it to others still , however a better outcome for the customer should have been proffered by default at the end due to the ongoing sequence of events on this visit, not just a single item.

Raunak was absolutely amazing. Great help and lively. Thanks

Raunak done a great job at serving and another server accidentally gave us extra garlic bread and he said we could have it without being charged.

Raunak & Kodjo were lovely waiters super friendly and helpful

food is cold to the point it feels like its been kept in a fridge. i assume it has something to do with the delivery driver because when i came to zizzi restaurant a few weeks ago the food was perfect. this isnt worth eating when it is this cold. i am beyond disappointed

Had a lovely birthday meal. Mads and Morgan were great! We will definitely be back. Thanks so much

We popped in today for some food and had the best time. Our server Morgan was amazing she was very efficient and looked after not just the adults but the kids too. The food was brilliant as we always find when we visit Zizzi's but Morgan's amazing service really made it a visit to remember. We will be back soon :)

Came in the other day. service was amazing from Morgan and food was amazing.

Staff were very welcoming at Zizzi Kingston and helped us decide our meals and Greg and Mads made our experience much better than we expected. Restaurant looked clean and vibrant

Food and service great what about a good clean of the toilets 🚻

Lovely place and great service from Ravnak

Meh, I like Zizzis normally but the pulled pork loaded fries were really soggy on arrival. My dessert was also substituted for a cheaper one without me being asked and I'd rather have just had a refund. Mini doughnuts wouldn't have been my choice and were a pretty bland. The Pollo Fritti was good at least but I don't think I'd recommend overall, pretty mediocre.

Raunar was brilliant. Quick service and very kind

I ordered a £17 pasta and chose the gluten free version. The pasta was uncooked and hard. Overpriced. Otherwise the service was friendly and the atmosphere was quiet.

I visited the Kingston zizi today and Greg was amazing from the moment we walked in to the moment we left nothing was too much trouble. He was friendly kind attentive. He offered sublime customer service which was lovely and refreshing. The pizza was excellent the kids meal spag Bol was a generous size but didn’t offer much meat. Greg was amazing though and honestly if you visit zizi and you have him on duty you’re onto a winner.

Amazing food and great hospitality! Service by Raunak was absolutely outstanding and definitely recommend this place

Was a lovely meal, had Morgan and Mads serving us, was great

I thought Morgan was so welcoming and friendly. I have been to quite a few Zizzi and this branch in Kingston stands out the best. Morgan was extremely informative explaining in details the various dishes that myself and my dad were going to try as we normally stick to same ones like Lasagna Morgan greeted us better than some of the more expensive restaurants we have been to. We felt very looked after and we barely waited a minute before our drinks arrive. First class service