Pizza Express in Kingston upon Thames

Great local branch with professional service

FOOD POISONING WARNING. Pizza bases and chicken completely undercooked leaving us sick. I've been a loyal customer for years and quality has gone seriously downhill the last few weeks. Undercooked chicken is the last straw and I will no longer recommend this restaurant. Unacceptable quality for the price.

The manager was very rude. Not happy with how long it took for them to take our order. Overall a not so good experience.

Food was bland it had no flavour and it came hot and cold. Also the place is very dirty and unhygenic.

Nothing like the other Pizza Express brands. The quality seems different in this restaurant. Way better

where was the chicken on my custom pizza? all I got was the veg.

We visited just yesterday and the pizzas were OK. What I must say here is that the service was amazing. Our waiter was the most polite and accomodationg person you could come across. He made sure we received everything we've ordered, also making sure that one of the pizzas was gluten free. Our bill was presented to us by a waitress who just like her colleague was a lovely person to talk to. We don't normally leave any tips as eating out is already an overpriced event, but this team of workers did deserve one, for sure. Whoever owns this place is a lucky person to have such an incredible workers. Highly recommended place to go to for a meal !

items were never delivered although they said that it was

Great staff, lovely restaurant!

Really impressed that quality wasn't compromised during delivery

I visited Pizza Express with my family today. The waiter displayed a lack of courtesy and professionalism. He was abrupt in his interactions and struggled with basic tasks such as operating the billing system. More concerning, however, was his response when I presented a discount voucher. His demeanor turned distinctly rude and offensive, which was not only inappropriate but also deeply unsettling. I will never go back there

food arrived cold, not want you want for pizza and arancini balls

Pizza was very vold, overcooked and chewy

Great food, excellent service and a really pleasant atmosphere to dine in... Will be coming back when I'm in the area

It is so good customer service is excellent

My daughter had a pizza making party here on Saturday. They all had an amazing time! The team were friendly, food was great and the whole thing went smoothly! The children had a great time tossing the dough and making/eating Thier pizzas.

Excellent food, excellent service, excellent value. Back soon! Highly recommended.

This is by far the best run branch we have been too, great ambience, food is cooked to perfection and service is warm and friendly

The pizza was cold! The box was cold when handed to me so didn't taste great. Should have been hot pizza.

Took much longer than original delivery estimate , times kept changing, getting later and later. Why not just tell us its going to be ages from the beginning. Pizza was cold when it arrived.

Fantastic time, great staff and atmosphere, hot food and tasty too.

Driver obviously had a another delivery but didn’t move on the map for about 15 minutes. We live 5 mins from restaurant and it took for too long. Food was stone cold! My bruschetta also had barely any topping.

Excellent restaurant with nice food and staff

Dear Sir I need to bring to your attention that your food tonight had way too much oil. I recommended Kish to my guests but it was very enbassrssing as the oil was too much. Persian rice is famous for being fluffy. But it’s not good for our health. The after taste of oil in my mouth has affected us. My guests are embarrassed. I hope to hear back to u. Kind regards Leila Bahrami

The dressing for the salad was not included

Base from pizza should be slightly thicker,

Amazing food. Ordered spicy dough balls, polenta chips & White chocolate & caramel pizza.... heavenly!!! Well done Guys .

This is a lovely pizza express, great decor atmosphere and staff. However I do feel that the quality of the pizzas has gone downhill. I have always had an American Pizza but not been in for a few years. There was barely any pepperoni on this Pizza so not surprising that the great taste was no longer there. My husband had a split Pizza with 2 toppings and he said similar. Really nowhere near as good as the pizzas from our local pub! Having said all that the doughballs were delicious, no change there. My bellini spritz was also good.

Highly recommend this place, delicious food and great service 👌

Great pizzas and lovely service

Always good food. Reliable delivery

Average pizza to be honest but great service

Good pizzas and ideal for dining with a family. There is almost always an offer so check the website or download the app whilst you are dining. Sometimes they are very busy taking online orders so it can take a while for food to arrive so not a good place to go if you are in a rush

Pizza was cold and dry and very chewy. Orders a bbq dip and got about half a tea spoon of sauce dough balls were burnt and dry not the best I’ve had better from here before very over priced for what they produce

Pizza Express is always a decent choice. The New Malden branch is bright and airy, the staff friendly and the food is what we all know and love.

Order from this restaurant for delivery. Really disappointing and won’t be doing it again. Food did arrive quickly after order and delivery seemed quick but despite me only living a two minute walk from the restaurant (and it was delivered by cycle) the food was all cold. Had to reheat the pizza which of course made it soggy, we had ordered the crispy romana style… so that was disappointing. Ordered a double portion of dough balls which came with enough dip for 2 balls… not 16. Did receive a response to my complaint within 24 hours…. 2 free starters… as a rewards member there’s always a free wide or starter available in my App anyway so not happy with their response. May dine in again in future but definitely wont be getting takeaway.

We walked in on a quiet day so the atmosphere was peaceful. For starters we had dough balls and a Bruschetta. The dough balls arrived hot from the oven with delicious garlic butter. The Bruschetta was also delicious. The pizza was so good with the perfect amount of cheese. I thoroughly enjoyed it. I forgot to take a picture of my Sundae because I was too busy enjoying it. The service was great and I hope to go again soon. I would recommend this branch to everyone.

I didn't receive the baby ceasar salad pls xan I have a refund on thar?

What a wonderful experience. We have been to many different pizza express’ over the years, and this is the second time we’ve come here and both times we couldn’t have had a more enjoyable meal. There was 6 of us (including 3 under 5yr olds) the staff were brilliant. Super accommodating, very interactive with the kids and offered great customer service. The food was great, and brought to the table nice and quickly which were always desperate for with the kids. The menu is really well suited for smaller ones. Would 100% recommend and we we’ll definitely be coming here again. Thanks so much for a lovely family evening.

Amazing service and even more amazing staff! I didn't get their names but they were so kind as to set up a birthday surprise which I request a few minutes before. I was really pleased.... Thank you again! All 5 stars 🌟🌟🌟🌟🌟

Pizza Express New Malden has always been amazing. We had our son’s 5th birthday party there and he loved it. He’s now 9 and still remembers how great it was. Special mention to Cristina who served us today who taught us how to pronounce funghi😄. Would definitely recommend.

Amazing thank you! Will be ordering again :)

Great pizza as always from pizza express. 🍕

I'm not fan of Italian food really bread and melted cheese, simple not for good , waste of money and time, But good service nice guys and girls working there🙌

Been here multiple times and the food never disappointed. Always friendly staff and good atmosphere.

Romana pizza base is FANTASTIC, pizza express has really upped their game since the pandemic!

I had to cut the pizza into pieces with a knife..........

Best chicken pasta ever! Dessert-beyond my expectations. Service very quick, nice&friendly. Do recommend!

Perfect every time. Food was amazing and came very quickly. Staff was brilliant with all special requests from my SEND son and made him feel spacial. We will be back next time when we visit London. Thank you.

Always good food, generally good service and nice atmosphere. Can get a bit loud but if you book at a quieter time it's not so bad. Voucher situations can be tricky, I find they usually have a promotion but it's not always so simple at the till. Generally the waiting staff are lovely, the current manager could give us a smile to lighten the atmosphere. Facilities are decent. A nice professional space in dreary New Malden lol!

Amazing food and great team. I have been coming here for years, everyone is always very welcoming

The focus of the restaurant was on take away orders. In store customers like me were waiting for ages to get served and me and family lost our appetite by the time food arrived. The manager was unable to manage the supply of orders coming in and was very rude to me on why orders were taking so much time. If the focus is on take away orders they should just close the restaurant. Why spoil a good evening for me and my family when you can’t manage your priorities.

The food was amazing. Spices were to our liking. We had Patric as server and he was was amazing. Thank you for the lovely evening!!!

Brilliant food and great service by young, dark hair waitress and the manager:) Will be back again soon!

Average service, no atmosphere. No goodbye when we left. Won't be visiting again.

The Hawaiian pizza was bit different from the photo because I expected it to have more pineapple slices as shown on the picture 😂 but it was really nice and tasty so I'm definitely gonna order it again when I am craving for pizza

Hi We just had the order delivered and item is missing worth 4.95 pounds How do I claim it

Really prompt service on arrival but less throughout the meal. But I'm nit-picking. The drinks came quickly and when we wanted to order we could quickly flag someone down. When we arrived around 7pm it was quite busy but then settled down and was a lot calmer. We had a booth, which was special and I really liked that! For mains, I had the Bosco salad which I thought was very tasty and my bf had the pasta which he ate about half the time it took for me to finish my salad so it must have been good. Raspberry sorbet for dessert was delightfully sweet and zingy and bf enjoyed his cheesecake (again, gone surprisingly quickly). Overall, a nice casual date night.

Ordered from these before but for some reason the pizzas were not up to standard. Tomato sauce base tasted weird and pizzas were on the cold side

Christina was is always so welcoming, kind, patient and professional. She has a lovley energy. The food was also wonderful. Great vegan options.

I had a lovely meal here today. The staff were brilliant it was a friendly environment. I would definitely recommend it for my next meal out with friends and family.

We had a small family gathering with a local am dram member between performances and needed exactly what we got, a delicious pizza with timely service. We’ll definitely return to this branch of Pizza Express

Really nice ambient setting. Food was good. Service was good. Wasn’t overly busy. Had a great time.

I haven't been to pizza express for a few years as I felt the quality had gone down hill but went for a freinds birthday to the New Malden branch. I was very impressed by how much it has improved since I last went. The service was brilliant and been able to split the bill/take advantage of the offers via the app was very easy and convenient. Of course most importantly was the food, the food was superb & the beer nice and cold! Toilets also spotless too! I have since had take away from this branch (sometimes I even get the children's menu for lunch and all these have been great too!) Five stars form me!

Excellent , Marvelous , absolutely fabulous !

The food is absolutely delicious. Team members are very helpful and happy to work there. I always have great time in Pizza Express in New Malden. Can't wait to visit again.

Amazing food!great staff and service!lovely people!!very friendly!!!cant wait to come back!!!thank you for everything!

Great service!!!!!very friendly environment!!! Definitely come back!

Amazing food, great service. Lovely people. Love the mushroom truffle pizza.

Good food and nice atmosphere. Had a good time

Delivery it was OK but food very spicy and is not specified on the menu.

Annoyed by ordering a pizza (leggera Quattro ) which had a hollow space in the middle with few leaves. It’s 14.45 pounds ! Not really worth.

Disappointing all around - especially for the price. Pizza was flavourless and bland. Pizza base was doughy and unpleasant. Won't be ordering again from Pizza Express New Malden.

Pizza was so much smaller than advertised and really didn’t fill me up also the food was gone a bit cold , I wouldn’t pay for that pizza if I knew how little and spicy it was , it wasn’t worth the money spent and would like to discuss a reasonable refund

I am usually very satisfied with this branch but unfortunately today they cancelled an entire deliveroo order because they did not have one item. This clearly does not make any sense at all other than perhaps the order was too small at £34. My phone lit up with calls from deliveroo staying that the order had been cancelled and were unable to explain why Pizza Express had done this for the sake of a cake. The restaurant did not bother to call me. I would not visit this restaurant or order again via deliveroo. Over the years I have probably spent a fortune in Pizza Express all over the UK but wont going forward. Franco Manca have just delivered a smaller order ontime.

Unable to give a lower star. Staff were rude and unwelcoming. The menus were thrown on the table as though we were a huge inconvenience for them. When the food came out, the pre made cannelloni had been heated in the microwave for far too long it was burnt and the ricotta had split. When I raised this with the, obviously new and untrained waiter, he made no offer of rectification but just stared at me blankly. I asked to see his colleague but he told me that he was handling the situation, took my plate and left. I then watched him (without clean hands) cut and handle pizza into the take Out boxes for other paying customers. I cannot tell you the amateur and potential dangerous manor in which New Malden is running their store. For such a huge organization, they really should not be slipping so terribly.. it’s embarrassing. Environmental Agency need to swing by to see for themselves.

We went to pizza express on grandma’s birthday. This is our best dine in experience so far we had in the UK. The staff were friendly and helpful. 5 adult and a 2 years old kid enjoyed our time here. My son got to make his pizza! He ate 2 pieces of his product. He is happy and satisfied, so do we. Thank you! I think the duck pizza is a must have if you enjoy Asian flavors.

Very nice place, cozy and friendly! Delicious food, love calabrese!!

Great restaurant!! Always up to the standards, good atmosphere and amazing pizzas!!

Lovely food, great atmopshere, usually quiet, so the perfect place to dine! New Malden area doesnt have much selection for Italian style food, but Pizza express never fails to deliver!

Best Pizza in Surrey!!! Lovely atmosphere, clean restaurant and simply the best food!!

Good fresh food as a reasonable price! Very enjoyable lunch & relaxing ! Quick Service & friendly staff !!

Unfortunatlly i don't think this was their night. Placed an order through deliveroo and not only did everything arrive stone cold (roughly taking an hour and half to get to us). 1 pizza was bacially raw and the other just a little more cooked than that. You can't eat the calamari. Luckily we ordered salads but we can't eat most of the order. It's a total waste of money and a real disapointment.

It’s a chain. but I dunno how they make the best lasagnas. Been to all the proper ‘italian’ places but still can’t beat the good ‘ol pizza express factory produced lasagna. I love it .whether u r in Bangor , Liverpool , or London. It’s consistently good

Very customer service. Good portions and delicious food.

Excellent birthday meal! Brilliant service!

Excellent romana base pizzas and helpful staff.

Woman was rude to us,took ages to even ask what drinks we wanted so we left,terrible people skills & terrible service 😒

Waited age’s for service in a quiet restaurant three members of staff serving one table, finally come to us and insisted all we could eat was what was chosen for us, as in a small pizza limited toppings 6inch with a sneer as though we couldn’t afford a larger one I ask for a vegetarian she says abruptly they are marked with a V. I choose one she says that’s 14 inch I say it’s too big and I’d like thin crust she says they don’t do anything smaller than 14 inch in vegetarian so I say I think we might have to go somewhere else so she storms off how rude!

Was nice and catered for a big party with loads of pizzas to share.

I called in to pizza express New Malden to make a reservation for a Booth at 6pm 4 days beforehand for a my sons Birthday the lady was was very nice and said that the booking had been made and she will see me on Thursday at 6. When we arrived we were told that they could not find a reservation for a Booth and told us to sit somewhere else and start our meal and when a Booth came available they would move us . We have chosen to wait on a bench out side as moving while my family are eating is not the Dining experience we had hoped for.!!

We had a late lunch with friends. Around 2pm. It was quite !!! The restaurant was clean and nice staff. Very friendly!!! Food was fresh! We had two pizzas with salad and dough ball. And kids meal! We had a great time👍👍 we will be back.

Not impressed with the new menu at pizza express. They have taken off giardiniera pizza which is a classic vegetarian. That left me rather undecided as there was either meat pizzas or rather unappetising ones like margarita. Not impressed! Not sure I will bother in the future.

Friendly staff and excellent service

Went here before a perfectly straight forward hunting weekend. 10/10 makes a great alibi

They were brilliant hosts for the kids. Can't fault it for a fun family meal out.

Great experience - staff awesome - food great too!

I visited just after it reopened after the lockdown. It wasn't too busy and service was very prompt.

Excellent food and friendly staff as always .

The service was excellent and the pizzas were delicious! Nice, cosy atmosphere and immaculate. Recommended, especially for a date!