Zizzi - Central St. Giles in Camden

The food, and choice was fantastic, with great atmosphere and service. In my opinion only affordable with Tesco vouchers...I wouldn't spend £90 on a family of 4 otherwise... But the food was good enough to be fair.

Katalin was very helpful and kind

Keerthana, seated us and served us throughout our stay. The service was good, friendly not rushed. Hot, well portioned food served at good intervals between the starter and main dish.

Serious was prompt and friendly with a cheerful atmosphere

Keerthana was very attentive and made sure we had the best meal possible!

Keerhana was very smiley and wanted to help.

Keerthana was our waitress. She was very nice and friendly and helped us with ordering. Highly reccomend.

Keerthana been super friendy! Nice food again and again!

Great location, excellent food as always and Tara was a great server.

Keerthana was fantastic! Lovely service and very welcoming

Keerthana was very welcoming and the food was delicious!

Lovely service and food came really fast. We was served by a lovely lady named Kees Thana, she got us everything we needed and was so helpful.

Keesthana was so lovely and great customer service. Food was great too

What a wonderful experience, Keerthana was exceptional and delightful. Improved my dining to no end. I will definitely be back.

Keerthana, our server, was very lovely and was very helpful.

We were a very large party on 3 tables and they managed really well. There was sometimes a bit of a wait when some people had their food and others didn't, but considering how many of us were there, they did well.

Our server Keerthana was very helpful! She helped us get more plates to share the larger pizzas and was friendly

Keerthana was an excellent waitress

Farnaz was very friendly and welcoming. We enjoyed having her as our waitress 😊

Good Food and excellent service from Keerthana was excellent thank you it was a nice visit✌️

Nice place to have food and excellent staff keerthana was very helpful.honeycomb cheese cake was delicious 😋

Great service from the team. Special shout out to shibin , has such a welcoming approach and he made our evening very special as soon as we arrived to the Restaurant.The food was fantastic. It tasted like authentic Italian cuisine and atmosphere was just great!

Shibin was great! Even though there was a misunderstanding about our order, he was very helpful and nice. Thank you very much! We hope to see you there next time we visit !

We had a very good meal, the service was excellent and all the waiters were very attentive. The food too, we ordered gluten-free pizza and gluten-free appetizer and everything was delicious. Thin and crispy dough. The dessert, a gluten-free brownie, was also delicious.

A lovely meal. Great service from Tara, super attentive and lovely.

They over-charged us an extra portion of chips that we never ordered. As partially sighted, maybe they thought we wouldn't spot it, but we did. They assured it was a mistake and we would get a refund within 2 days, but 2 weeks have gone past and no refund yet: we feel cheated, lied to and robbed.

The ambiance is nice but the flavors are mediocre. The employees were sullen and sullen. Our stomach hurt after eating. It was incredibly expensive for this taste. We paid £50 for a pizza, lasagne and a small glass of water.

Good gluten-free selection. Very good food

I visited Zizzi today with my family and honestly the service was appalling. We waited 10 minutes to be seated, even though two members of staff saw us waiting at the door. When finally getting seated we once again waited a while for someone to take our order which would be excusable if the restaurant was busy, but it wasn’t. Our food was all very nice hence the 2 star rating. Our mains arrived before we even finished our starters, when the starters were taken away all of our cutlery was taken with it and we had to ask for new sets of cutlery to be able to eat our food. While eating our mains we were not checked on once and as we finished we tried calling a server over to order our desserts (as we ordered the 3 course set menu) but we were quite honestly ignored by the staff after multiple members look at our table and even made eye contact with me. A couple tries and around 10 minutes later we were able to order our desserts. When it was time for our payment we asked a server for the bill who was more than happy to give it to us, we also asked if we could use a discount we had, which she agreed to. A couple moments later the, seemingly, manager came over and asked to see our discount again, he then rudely and confrontationally asked us quite personal and unreasonable questions about the discount. In the end we ended up receiving our discount, but it shouldn’t have been this difficult. Overall, our experience with the more higher staff like the manager and those not wearing a uniform was not good as they were in general quite rude. However, the food was delicious and the atmosphere wasn’t too bad even though there were some things that could've been better.

Worst Zizzi I’ve ever been in. Appalling service, our meals arrived 10 minutes apart, nobody came to check if everything was okay or if we wanted any more drinks and when we asked for the dessert menu, it never arrived so we just paid and left.

Service was attentive and the food very good

Elegimos comer aquí porque estaba cerca del teatro en el que habíamos estado y Zizzi es normalmente una cantidad conocida, así que esto fue una gran decepción. Cuando llegamos, esperamos unos minutos, pero nadie vino, así que caminamos hasta el final del bar y alguien finalmente rompió a charlar y vino a ayudarnos. 3 o 4 cosas en el menú no estaban disponibles, pero solo nos dijeron esto cuando vino a tomar nuestro pedido, no cuando nos dieron los menús. Hicimos nuestro pedido y nuestras bebidas llegaron bastante rápido. Pedimos nuestra comida y mi calzone llegó unos 10 minutos antes que la pizza de mi hermana, así que terminamos comiendo por separado. Mi calzone estaba empapado y como se servía en una tabla en lugar de en un plato, me preocupaba que el líquido acuoso que salía de mi pizza cuando la cortaba goteara por el borde. La comida era mediocre en el mejor de los casos. En ningún momento nadie vino a ver si todo estaba bien o si necesitábamos algo (por lo que perdió en la posible venta de más bebidas). Cuando nos limpiaron los platos, el camarero preguntó si queríamos postre. Dijimos que nos gustaría ver el menú, pero esto nunca apareció, así que cuando finalmente logramos llamar la atención de alguien, solo pedimos la cuenta, pagamos y dejamos... más ventas perdidas para ti. No hay absolutamente nada acogedor en este restaurante y definitivamente no volveré a esta sucursal de Zizzi.

It’s a bit expensive for Pizzas but hey it’s London 🤑

Service was terrible. They didn’t seem to know what was going on. My partner received the wrong starter. They tried bringing over his main before even finishing his starter or clearing our plates. The chocolate melt had obviously been sat out for a while as the centre wasn’t melting but the ice cream had. Probably won’t be eating here again.

This wa our first visit to Zizzi and we were impressed with the food choice and quality along with the excellent service. We will be back.

Era una bolsa mixta. Servicio amable y servicial. El restaurante se había quedado sin Burrata 🤔🙄 por lo que esta opciones limitadas y no hay entrante Caprese favorito personal disponible. Ragu de ternera fue disfrutado por mi marido al igual que el salado helado de caramelo. El champiñón en el entrante de pan para mí era demasiado grande y el pan se había empapado, así que un poco robusto para comer. Desafortunadamente, los calamares estaban crujientes pero un poco sabrosos; se necesitaba más condimento en la masa. Mi cóctel de cereza era absolutamente delicioso, al igual que mi té de menta recién hecho

Very nice looking restaurant however the service was extremely slow, we were in there for nearly 2 hours when we only ordered drinks and 2 mains. Both me and my friend felt very unwell after eating there aswell. Very disappointing

Después del trabajo ponerse al día con un amigo, excelente ubicación, deliciosa comida y personal amable - volveremos. Muy recomendable.

GREAT MEAL AND EXPERIENCE. A LEVEL OF SERVICE FROM A CHAIN THAT I DONT REALY EXPECT. FOOD WAS GREAT AND STAFF WERE EXCEPTIONAL.

Me and my partner went to Central St Giles Zizzi’s on Monday evening and I must say, it was probably one of my worst experience in terms of customer service ever. I would like to start this review by saying that we don’t usually leave reviews, but after last night, felt compelled to do so. We were welcomed by a man who seemed unhappy and bored, with no warmth whatsoever and brought to our table where menus were given with no explanation whatsoever. At that point, me and my girlfriend looked at each other thinking that there was a strange vibe going on. After not even 5 minutes, that same server came asking if we’re ready to order , even though we were both still looking at the menu. We went on to ordering drinks and were told that they were out of beer, coke and sprite because the delivery was arriving the day after. Now, we both work in hospitality so we do understand that, the problem lies elsewhere. The waiter told us that without any apologies or any attention to the customer. But anyway. After ordering drinks, another server came around to give them to us, alongside the pasta crisps (Zizzi’s signature) that we both really like. He put them on our table after taking them away half a second later, realising we had the bottle with the yellow flower which meant that someone at the table was Gluten Free. We explained to him that my girlfriend had no problem with crossed-contamination and that we would still like them on our table. He explained the logistics around food safety (which we both understand completely as we also work in hospitality as I said) but despite our effort to make him understand that it was our choice and it was fine, he took them away anyway. And was rather firm. Again very different to happy customer service. What a good start to our meal. We then went on to waiting at least 20 minutes before someone came to take our food order. The server that came, who was the one that welcomed us, was chatting to his colleagues whilst attending us which I found profoundly disrespectful. My partners pizza arrived first and there was no sign of my pasta. Simply because they had forgotten it clearly. My partner kindly waited for me, as we wanted to eat together. That meant that her pizza was almost cold by the time my pasta finally arrived (10 minutes later). I would like to add that during the entire time, the chefs in the kitchen were arguing quite loudly, and unlucky for Zizzi’s, their kitchen is open to everyone. One of the chefs would slam plates down which was extremely annoying, as we were sat not far from them at all. Overall, everyone in that venue seemed in a bad mood and acted as if it was busy and they had no time to properly attend their guests, but I counted 9 tables for 4 waiters whilst we were there, which from my experience is far from a busy shift. Other customers were also struggling to get a servers attention so it clearly wasn’t just us!

Mi pareja y yo fuimos a Central Street Giles Zizzi’s el lunes por la noche y debo decir que probablemente fue una de mis peores experiencias en términos de servicio al cliente. Me gustaría comenzar esta reseña diciendo que no solemos dejar reseñas, pero después de anoche, me sentí obligado a hacerlo. Fuimos recibidos por un hombre que parecía infeliz y aburrido, sin ningún tipo de calidez y llevados a nuestra mesa donde se daban menús sin explicación alguna. En ese momento, mi novia y yo nos miramos pensando que había un ambiente extraño. Después de ni siquiera 5 minutos, ese mismo servidor vino preguntando si estamos listos para ordenar , a pesar de que ambos seguíamos mirando el menú. Pasamos a pedir bebidas y nos dijeron que se habían quedado sin cerveza, coca y sprite porque la entrega estaba llegando al día siguiente. Ahora, los dos trabajamos en hostelería así que entendemos que el problema está en otro lado. El camarero nos dijo que sin ninguna disculpa o atención al cliente. Pero de todos modos. Después de pedir bebidas, vino otro servidor a darnoslas, junto con las pastas fritas (la firma de Zizzi) que nos gustan mucho a los dos. Los puso en nuestra mesa después de llevárselos medio segundo después, dándose cuenta de que teníamos la botella con la flor amarilla, lo que significaba que alguien en la mesa estaba libre de gluten. Le explicamos que mi novia no tenía ningún problema con la contaminación cruzada y que todavía nos gustaría que estuvieran en nuestra mesa. Él explicó la logística en torno a la seguridad alimentaria (que ambos entendemos por completo, ya que también trabajamos en hostelería como dije), pero a pesar de nuestro esfuerzo para hacerle entender que era nuestra elección y estaba bien, se los llevó de todos modos. Y fue bastante firme. De nuevo muy diferente al servicio al cliente feliz. Qué buen comienzo de nuestra comida. Luego pasamos a esperar al menos 20 minutos antes de que alguien viniera a tomar nuestro pedido de comida. El servidor que vino, que fue el que nos dio la bienvenida, estaba charlando con sus colegas mientras nos atendía, lo que me pareció profundamente irrespetuoso. Mis socios llegaron primero y no había señales de mi pasta. Simplemente porque lo habían olvidado claramente. Mi compañero amablemente me esperó, ya que queríamos comer juntos. Eso significaba que su pizza estaba casi fría para cuando mi pasta finalmente llegó (10 minutos después). Me gustaría añadir que durante todo el tiempo, los chefs en la cocina estaban discutiendo muy alto, y desafortunadamente para Zizzi, su cocina está abierta a todos. Uno de los chefs golpeaba los platos, lo que era extremadamente molesto, ya que estábamos sentados no muy lejos de ellos. En general, todos en ese lugar parecían de mal humor y actuaron como si estuviera ocupado y no tenían tiempo para atender correctamente a sus invitados, pero conté 9 mesas para 4 camareros mientras estábamos allí, lo que por mi experiencia está lejos de ser un turno ocupado. Otros clientes también estaban luchando para llamar la atención de los servidores, así que claramente no fuimos solo nosotros!

Good food and service and very switched on staff. As chain pizzerias go this is as decent as it gets.

Buena comida. Un momento agradable con mi familia. Personal muy relajado y encantador. Sin duda volveré la próxima vez que esté en la ciudad 🍷♥️

2025 UPDATE - We were seated quite sharply by a server, the server took our order and it was delivered quickly and once they served you the food, they often look away from you. Unfortunately we waited around 20 minutes to pay the bill as there were servers disappearing left, right and center. The restaurant was busy when we booked but we didn’t wait long to get to our table. The service was quick. There is variety on the menu for all people with different preferences. The food was served quickly and was delicious. I would recommend visiting here.

Good: Food well presented and tasty. Nice ambience. Serving staff friendly. Good value for money. Not so good: Our main courses arrived before our drinks. Had to chase the staff for our green salad, which we wanted to have with our meal. No salt and pepper on the tables.

Tried to use the 50% off mains voucher but wouldn’t work so disappointed in price. Good and staff really good but your admin is poor

My wife had never been in one before, she loved the food and the service was fantastic

Had been to the Shaftesbury Theatre so this was an ideal place to stop and have dinner before heading to Tottenham Court Road tube station. Natalia was our server; she was very good, cheerful and friendly. Food suited all or tastes.

We had a good dinner experience in Zizzi, Natalia provide great service. We will definitely visit again, thank you 🥰

Let my mate use the toilet for free

This is a great place to eat - top tip: it gets very busy about 1 hour before the doors open for the local theatre (7pm) - a great place for beautifully crafted pizzas, grilled prawns and pasta

Great friendly service, big shout out to Natalia for her warm and friendly service.

Natalia advised us to upload the application so we can get a discount which was a very nice gesture 💙

Wanted to use my discount code but it was a shame that Manager didn’t understood what my discount was. She just wanted to take the payment and send us off.

Beautiful venue, amazing staff and delicious food. See you soon!

Atrocious food, and i was a Zizzi fan. Sent back 2x dishes, nearly a third but that was now getting embarrassing. Two overcooked salmons, nowhere near pan fried, congealed pasta, then a meant to be a hot desert that hadn't been anywhere near a cooker. If that wasn't bad enough, then immediately afterwards, both of us were immediately ill.

Natalia is good manager in St Giles She looked after us very well Sure will come back

Natalia was really friendly and helpful and when we asked about possible discounts, she referred us to the zillionaires club QR club, which we've now signed up for and got 50% off main meal - happy customer here. Look forward to coming back again for the food and atmosphere.

Had amazing experience. Natalia served with smiles and we loved it totally. Thanks so much

We love Zizzi and been to a several locations. Natalia made us to feel so welcome and she was so lovely and knowledgeable! Thank you Natalia for making our visit so special!

Good food good service, one of the best zizzi’s in the chain

Great atmosphere and delicious food! Natalia our server was excellent, patient and very friendly. Would highly recommend!

Natalia was great and the food was fantastic. Will definitely be coming back again.

Tara was a babe!! Great food. Good service !!

Tara our waitress was very lovely and tentive

Tara was a wonderful servant! The food was delicious and she was super knowledgeable on the menu, thank you for a wonderful evening 💖💖

Moved to this branch from Bow St. Same excellant service,though i thought they could have done with more staff.

We went for the 50% off mains offer but it turns out their offer isn’t 50% off “mains” it is just one main meal even though it say can only be used on tables up to 6 people????? Very misleading and completely wrong.

We had an early dinner at Zizzi on Thursday night, and it was a pleasant experience. The restaurant has a warm and inviting atmosphere with nice decoration that adds to its charm. The food was delicious and well-prepared, making it an enjoyable meal overall. It’s worth noting that the place fills up quickly, even on a weeknight, so arriving early is a good idea if you want to avoid waiting. Overall, Zizzi is a great spot for a casual dinner with good food and a lively ambiance.

Very very slow service. Not terrible food. I object to a service charge being automatically added to my bill. When I asked for it to be removed, the waitress/ manager said “it was optional “ I then asked …..if it’s optional why was it automatically added - surely if it is optional, then I should be the one opting to pay and not the restaurant. She eventually removed it when pushed to do so

Good food but the restaurant doesn’t employ enough waiting staff so if you are on a deadline for the theatre don’t go.

We must have visited on an off day as it’s such a shame such lovely food is ruined by awful service. My youngest niece has a severe nut allergy which we declared and resulted in the waiter calling her “miss allergy” when serving her food. Our food came out before drinks so upon asking where our drinks the waiter rolled their eyes and shook their head. The food was beautiful and the atmosphere was lovely, we just wanted to enjoy our last night in london as a family. I understand it may have been stressful to serve us, as a group of 13, however it does not excuse down right rudeness. Due to this misfortune we decided to take of the £38 service charge, this resulted in multiple different print outs of the bill as we were miss charged four times. When leaving the restaurant the manager told my nieces to ‘move’ in a very abrupt manner, clearly aggravated we hadn’t paid the service charge.

Very lovely menu!!!! Good service and the food and drinks are really delicious! Would recommend this place. We just walked past while looking for a place to eat. We didn’t make a reservation and only had to wait 5 minutes for a table. Loved this place.

I was just on my way to the Convent Garden with my wife and stopped by Zizzi for a quick bite. Amazing food but even better service - Natalia served us and we couldn’t have asked for a better experience. Outstanding! Workers like Natalia turn a 7-8/10 establishment all the way to a 10/10. Thank you.

Natalia is very professional and smiling.

A beautiful restaurant with good food, a lovely atmosphere and great service. A special thank you to our server Natalia who was very kind and attentive.

Service and food is great! Natalia was wonderful and always checked if we needed something and that we are happy with our food! Thank youu

Tasty food and great server. Our waitress Natalie was so helpful pointing out the highlights of the menu and special offers

Good experience in this Italian restaurant. The waitress Natalia is very welcoming, understanding and very patient. I recommend

Super staff. Very helpful dealing with allergies.

The food was absolutely amazing but the service was not very good. They missed an order which they did not give much of an apology for, then got one of the starters wrong and then childrens icecream was ordered and was over 20minutes and yet received and had to ask. Also nothing was said on arrival and didn't see the tiny sticker on door until looked when leaving as told about it that the restaurant is card only payments.

Good food. Awesome oven. But be careful. They add an "Optional Team Tip" of 10% and hurry you to pay. I did not notice. We were very aware of balancing the tip as they skipped our table to serve other customers that arrived after us. When I asked about it, the manager just said, "Oh, but I gave you the check. You could read it. Now I can do nothing. " So, please learn with me to read the check. Enjoy!

Arrived on time for our reservation, and were completely ignored by two staff members who were behind the counter. 1st impressions were dreadful. Once we were eventually seated, the food and service were fine, but please will the Manager note, that customers expect to be acknowledged ... not ignored.

We had a really lovely time at Zizzi St Giles. It was a delicious meal with brilliant buzzy atmosphere. The food was out really quick and everyone was very friendly - especially Kenneth who served us very well and treated us like special guests! We would recommend and come back. Thank you Kenneth!

Lovely food and excellent friendly service. Meal arrived quickly after ordering. I would definitely visit again.

The service is incredible, I was treated very well by everyone. The food is excellent, the Christmas menu was great. The atmosphere is pleasant and cozy. Thank you very much to everyone, you made my dinner very special. I hope to return soon.

Really looking forward to evening but wasn’t great. Service was diabolical at best. Very disappointing

A lovely experience, no issues with our order and Natalia was extremely friendly whilst serving us.

The space was pretty good, good amount of natural light and not noisy at all. Congrats for having this venue. The food is fine, reasonably good value. The major issue was the service. There was a Eastern Asian male waiter, looking very grumpy from the time we arrived, and refused to answer our question when he brought the pasta dishes as if we owed him money to have the food we ordered. The floor manager then came to help us with OK attitude, while we were still shocked by the extremely rude attitude of this specific waiter. We were not looking for high end restaurant service, we simply wanted to get some basic respect from waiter. The manager told us that the restaurant was under staff on that day, but when we arrived the restaurant was not full. Either way there is no excuse for that attitude in any reasonable restaurant nowadays; even Wong Kei in China Town doesn't treat customer like that anymore!

Good service, very helpful staff and food was excellent. My children really enjoyed the experience.

Had a lovely meal dining in at Central St Giles. Great Pizzas 🍕 and perfect location centrally for the Lizzy line near Tottenham Court Rd tube. Natalia, our waitress, was brilliant, friendly and went above and beyond all evening. We will be back!

It’s always a good bet when you go to Zizzi’s, good food and a great experience. Always good value too. Natalia was our server and she was very attentive and friendly! Made the experience more enjoyable.

Food was absolutely gorgeous, fast, tasty,personal was very friendly and kind.

Farnaz was exceptionally kind, attentive and endearing, and provided wonderful service that made our time Zizzis so much more enjoyable!

Natalia was lovely had a great meal with some great offers

We had a great time, here. Food was good, service great. We had a delightful waitress who really helped make our evening special. Unfortunately we didnt get her name but we do know her ragdoll cat has its own Tiktok page

We booked a table for 6 for a friends catch up and our waitress Natalia was fantastic - friendly, funny (and very patient while we tried to decide what to order!) We were served quickly and my gluten free pizza was excellent. Lovely bright, large restaurant. Would highly recommend for a quick meal close and convenient to Tottenham Court Road. Only missing a point for atmosphere because we were the last table in the restaurant, but we appreciated not being rushed out before closing.

Natalia was very kind and help us have a wonderful night. Always with a smile 😊! This place is totally recommend.

Wonderful experience in Zizzi, St Giles. Beautiful atmosphere, clean and friendly staff. Manager was especially courteous and our waiter Shibin was amazing. Food was promptly served and full of flavor. Loved the overall experience and will surely be back. One of my favorite Zizzis in London.

Natalia was so friendly and helpful and efficient