Zizzi - Cambridge Bene't Street in Cambridge

Fantastic food Affordable prices Fantastic service

The good stuff - the food is pretty good, perhaps a little expensive even for Cambridge. The staff were friendly and courteous. The bad stuff - the restaurant is cold, I am not a fan of wearing a coat in doors. My wife ended up in a coat and scarf, and my daughter kept a woolly hat on all meal. The service was initially spot on, but on finishing the main meal we waited 20 mins. We gave up and ordered desert on the app. After another 20 mins I asked if we could get the deserts and they were brought promptly. The restaurant is tired with holes in the plaster work, and does not feel clean.

Very slow service. We had to leave. 30 min without any progress. Horrible.

Really disappointing. We arrived at 8:10 (the restaurant closes at 10pm), to a staff member informing us "the pizza chef leaves in 5 minutes, so you gotta order the pizzas NOW". We order the pizzas, which arrive cold (? despite the chef rushing to leave?). Drinks and starters all come after the pizzas (which "had to be ordered NOW"). The bit of the party that wanted things other than pizzas wait for another 30 minutes for their mains. The restaurant is only about 20% busy.. Then, folks at the next table start ordering and receiving a bunch of pizzas, about 45 minutes after we were told the chef is leaving (those guys were already at the table when we arrived?). I asked a waiter and she said they "pre-ordered" (?). Just a really strange, chaotic time. We've been coming here for years and it's really been going downhill. A pity..

Although the food & service were good, we waited for about 45 mins between starter and main (not great when 4 of your party are young kids). When the mains arrived 2 were missing, so had to be reordered. They did come fairly quickly, but looked rushed compared to the others. Other than that, the Tiramisu was still a bit frozen & the Warm Chocolate Melt was cold! I suspect the kitchen was understaffed. Not the worst experience ever, but enough to make me think twice about going back.

Best service Best food We will be back in this restaurant again

The building is stunning and central. The server did ask about allergies which was excellent service. Drinks were served fast, no starters just main and sides. I am a Vegetarian and there are a few options, I went for Pizza. Now it came out cold, I don't mean the toppings, the base was freezing. So I did have to ask for it to be warmed up. At this point it was taken away and returned, warmer but not warm and now with wilted veg and soggy cold base. I can say I have only ever returned the meal once before, we did offer to pay for it, but the server kindly removed it from the bill. What's more annoying is the place was quiet so no excuse. There are so many food options in town, I would find one, and to our lovely server I hope you find a new establishment to work at as you are lost there.

Food was very good. Henry was very efficient and prompt on service. Highly recommend

Absolutely disgusting! My wife and I booked a table at Zizzi's, Bene't St, Cambridge prior to attending a show. We were shown to our table which was in front of the open kitchen area and near to the door where the staff enter to take the dirty dishes and cutlery etc. The door was fully open and we could see that all the dirty plates and cutlery were strewn all over the floor in the corridor, some in green 'Tesco delivery style' crates, some on the floor. There was also rubbish on the floor too, looked like a rubbish bag had been split open and the rubbish just left and ignored. Not only was the rubbish in the corridor, it was in the restaurant side and in front of the disabled toilet door which is to the left of the kitchen door. Staff were just walking all over it. We even saw a member of the kitchen staff retrieve a plate or dish from the dirty pile on the floor and take it back to the kitchen.....Needless to say we didn't order any food! When we approached 2 members of staff about the issue, one lied to us stating that there wasn't any plates etc on the floor in the corridor and the other told us it was just and exceptionally busy day!!! The restaurant was nearly empty bar about 4 tables of people. Needless to say we will never eat in a Zizzi's again and will be reporting this to the local authority H&H dept for routine inspections to be carried out!!!

Henry was our waiter and he made it a great experience. Very friendly and accommodating. Thank you! Would highly recommend

Henry was one of the best servers I’ve had in the four years I’ve been here in the UK. He was very accommodating and professional. The food was good as well but it was Henry who made this visit worth it

Our waiter henry gave us 5 star service, and when there was a problem with my wifes pizza he rectified it quickly and without a fuss, top marks

Nice food and great service. Had a lovely waitor Henry who was a friendly guy and made some excellent coffees.

Great food in a lovely old building, all helped the by friendly and welcoming service received by Henry.

I was served by Henry who was attentive and efficient, checked in about allergies and if I was enjoying my food. I enjoyed my lunch and will visit again.

The waiter Henry was very attentive, really did everything to make the visit enjoyable. It would be nice to see some more options to keep young kids entertained at the table

We had an excellent Christmas meal at Zizzi’s in Cambridge. Henry was an excellent and attentive waiter. Will definitely be back!

A lovely meal. Henry was really friendly. He was particularly good with my shy 6 year old making her feel comfortable to order by herself!

Love to come to Zizzi's and have done for years, food drink and staff are today I was served by Henry, what an asset to your team he is, this is why we keep coming back, thank you Zizzi's 👌🏽

Henry was very friendly and happy to accommodate our needs and very helpful through out our meal. Which made our experience very enjoyable and relaxed 😌

Henry was amazing and have wonderful service! X

Alina was great 10/10 service for a big party

Alina was really organised and hard working and handled the large group of 32 extremely well!! She deserves a raise!

Alina was brilliant had a massive group she was calm cool and made sure we had everything we needed. She is a credit to zizzi’s

Alina was a fabulous waitress especially as we had a big group table and were late getting there. Very helpful, always smiling and had lots of patience with us. She managed the group really well.

Alina was very organised and calm serving a large group of us.

Absolutely fabulous place to eat. Upon arrival we were made very welcome by Nikola who was so polite and attentive all evening, a great asset to front of house. As for our food, magnificent from start to finish, the risotto is absolutely superb, the best I have ever had, and the pizza picante. And the raspberry Collins cheesecake is too die for. The restaurant has a great feel and buzz to it, would visit Cambridge again just to eat there.

Great service by Henry who looked after our large work’s group meal outing Thank you for great service and hospitality Henry

Attended to by Henry. Service was great and food hot.

Good food and great service, the service provided by Henry was exceptional

Thank you Henry you were quite obviously short staffed but you made sure we were served in a timely manner and was very professional

Henry was a very good host and attentive, could not have had very service.

Really friendly staff, and really nice cocktails and food :) Henry and jaya were really helpful!

Zizzi at its best in a beautiful old bank.

Henry was absolutely wonderful- we came with the family & grandkids- sometimes a bit handful … Henry was so patient & found colouring pens for them. 100% will be back asking for Henry:)

Henry was great! Food was amazing as always

Nice attention. Thank you Henry U

Excellent service, delicious food. Super recommended!

Excellent food, impeccable service, helpful and friendly staff. Advised

Terrible waitress service..our drinks took over a half hour to arrive after our food and they forgot our water, it never appeared! Our starter was wrong, our main meal was mediocre..two of us had the beef in a dough bowl, beef was inedible..so fatty! Our waitress eventually brought our bill over after avoiding eye contact for 15mins, we were given the wrong bill..after trying to get her attention for a further 15mins we eventually paid up and were estactic to leave. Avoid during busy periods..luckily we didn't miss our show!

Food was very nice, arrived quickly with some different varieties on classic foods. But also provided the easy reliable options for picky eaters.

Nice waiter but messed up our starters which arrived as sides. Unbelievably they were barely warm when eventually arrived so had to send them back! Rest of food was delicious but this is only our second visit and had an issue first time! Coffee ice cream served in a sundae instead of salted caramel. Hopefully, third time lucky......

Shocking experience food cold and tasteless Poor service and waiters not interested in helping ended up sending all food back and leaving hungry and frustrated

Henry is a brillant waiter who is very charming

Place is so grand and spacious, zizzi is situated in historic building. We had come to meet our son on weekend who has just started uni so had no reservation. Interiors are beautiful and loved the wall with sign” Life is a beautiful ride” We felt so welcomed by staff here, despite no reservation we got table within 15-20 mins on Saturday night. Vlad D served our table, and he was so much happy and cheerful person, enjoying and doing his job to the best creating that friendly, positive vibes for guests. We had ordered primavera pizzas, vegan rainbow lasagne, salted caramel brownie, tiramisu. Food was nice though pizzas were little more thinner than what we are used to eating at zizzi’s in London. Lasagne I felt was not generous in vegetables/ stuffing. I wanted to try their festive gnocchi from special menu but that was not available, so need to visit again some zizzi to try festive menu of this year. We had good time here, staff is very cordial and we love zizzi anyways. Will be visiting this branch again.

Had a lovely meal before a show. Our waiter Henry was great he looked after us and was very pleasant.

The food was phenomenal and very lively. This place appeared ro be the spot for a lot of people. Our waiter, Cade, did an exceptional job. He was helpful when choosing our meals and very nice. When back in the area, we will be back.

When I travel abroad I always like to eat typical local food but after two weeks in the UK I felt the need to eat Italian food and Zizzii was the place where I could enjoy this. The food made me feel like I was in Italy and I also really appreciated the presence of Italian staff with whom I immediately felt at home. I highly recommend it.

I was visiting Cambridge and walking through the center this beautiful restaurant with a brick facade caught my attention. As soon as I entered I was warmly welcomed and followed in all my choices. The restaurant inside is cared for in the smallest details and the staff was kind and prepared. In particular the girl with curly hair and glasses (whose name I don't remember) was really very sweet with us. I highly recommend it for a good lunch or dinner in a very dynamic and youthful context.

I visited Zizzi Benet street on Friday with my family and I was very satisfied with the service. The waiters were all very friendly. Our lunch was very good. And there was a great atmosphere. I hope I can visit Zizzi again soon.

Disappointing meal. The food was distinctly average, my main course pizza was a little under cooked and warm not hot. We asked to be moved to a different table as we were seated near the almost always open front doors so felt cold and a draft all evening. Staff said they'd ask their Manager, but no one came to move us or to apologise for not moving us. Felt the staff looked untidy and disinterested. Would not return to this restaurant.

Appalling service. Came for my mums birthday to have a good time and had to wait almost 2 hours for starters, which arrived cold. Staff spend a good deal of time simply walking around, and not picking up food from the kitchen.

I usually love Zizzi… however, i doubt I’ll be returning. We made a reservation for 6pm, before a showing at the corn exchange at 7:30. We were sat, and then ignored for 20 minutes, before finally being spoken to. We had tried to order via the app, for an alleged ‘speedy order’, however, nothing is speedy about an order you can’t place. We then proceed to have to wait for another 15 minutes for drinks. One of us did not enjoy our drink, so ordered another. This one took 25 minutes to come, and only after it was chased up. In this time, 35 minutes after ordering, we received one of the two starters, without any mention of the other. It was another 10 minutes before we grabbed a waitresses attention, and she bought it over. Eventually, 1 hour 15mins after we had sat down, our mains were brought over. The food was delicious as usual, however, we were left with very minimal time to eat. Consequently, we had to abort the deserts we had ordered. While still eating, we asked for the bill to avoid missing our show. I had been very clear that we would not be paying the service charge, and that I had a discount to be applied to the bill. The waitress tried to still charge us for the deserts that we did not receive, and then claimed we could only apply the discount to one dish. Eventually, she sorted the bill, and the charge was a closer representation of the experience. I understand that’s sometimes restaurants can get busier than expected, and suffer from staffing issues. However, failing to apologise once for the poor service and delays, and attempting to charge us for dishes we didn’t have is unacceptable and completely changed my perception of the restaurant.

Coffee ordered with drinks, after I ask 2 with different waiter, my waiter ignore me when trying to get contact. Asked olive Oil, confirmed they I will get… I had to get it my self. Time to pay, they put in my machine the 11 pounds tip. Tables are moving even if the restaurant had free good tables. Shame food was almost perfect.

Nice Italian restaurant in Cambridge

Very slow. Staff lack basic communication skills, such as looking at the customer or smiling. Didn’t bring water we ordered. Table behind us said their food didn’t sit right. When the food did come, forgot our child’s starter and the chicken was left off my wife’s chicken pizza. They then took pizza away and threw some cold chicken chunks on top and brought it back. Needless to say, the food didn’t sit right with us either :-( Disappointed.

Stopped at zizi to have lunch whilst exploring Cambridge.First time trying zizi's the food was lovely and freshly made infront of the restaurant. The manager managed to sit us on a busy restaurant that was fully booked he squeezed us in before his next reservation. We paid £99 for 5 mains and 5 drinks 3 of those been alcohol which I think is a pretty good price.

Riya a very good server The environment and food is amazing

First time at this zizzi's and I can safely say it is top one for me. Drinks lovely, food nice and hot and quick. Chefs seem really efficient! Will 100% recommend

We walked in off the street without a reservation simply because it was the first Italian restaurant we found. The service and food were very good and the meal was reasonably priced. Their pasta dishes and deserts are worth going back for.

Came in a couple days ago with my family Henry was very friendly and polite. Food was affordable and good portions would recommend!

Large space for big groups, decent food.

8,50 for a three course kids-Menu! Fanastic!! Very friendly staff, nice athmosphere and affordable! Very tasty Pizza and Pasta…chocolate melt for desert made our day!!!

AVOID AWFUL RESTAURANTS POOR MANAGER POOR HYGIENE AVOID

Tasty restaurant with a variad menu. Make sure to join the club for some perks. Also some great vegan or vegetarian options on the menu.

AVOID AWFUL SERVICE IS HORRENDOUS CLEANLINESS IS OUTRAGEOUS MANAGEMENT IS UNPROFESSIONAL DON'T SPOIL YOUR DAY GO SOMEWHERE ELSE

Henry, super!!!! Thanks for your attentiveness!!!

All the atmosphere was Amazing. The food was great. And the manager giusy was lovely

The food was delicious, and we had great service from Riya!

My waitress Riya had great service, will be coming back!

Good Service The menu provides standard Italian dishes. Pasta, risotto and pizza. No crazy options like steak, burger and fries. It tasted okay, but I reckon just like Carluccio's, the pasta was come out from a pack, not from stretch. No disappointment but no surprise at the same time. The portions are bigger than Carluccio's. The price was cheaper than Carluccio's too. But the dessert menu is a bit strange, most of the options are not Italian style dessert. The service was great. I was told that the mini pasta were just chips, not deep fried pasta, haha. The restaurant was bigger than I expected. Open and clean environment.

Ask for Vlad - the best waiter around!

Riya was a great server today! So helpful and nice.

Lovely staff, great food. Need more than 4 ladies' loos for such a large restaurant!

Henry was amazing, he helped me with everything I needed. Definitely coming back again

I had a good time at zizzi that lad Henry was amazing

Got pasta for myself and pizza for my companion and 1 starter. The food was pretty good just a bit overpriced I feel. My server, Henry, was very professional and easy to talk to! Would recommend!!

I have previously enjoyed Zizzi's but the electronic ordering system (only semi-functional), bare minimum of attention from the waiters and mediocre food presentation on my recent visit mean I will be in no hurry to go back.

Came in to eat with my family and had an amazing time. The service from Henry (I hope I got the right) was incredible. 👍👍

Lad named Henry really went above and beyond with his customer service, definitely recommend especially if he’s the one serving you

Great service by Riya, good food!

Riya took care of us. The food was delicious.

We had a great time. Riya did an amazing job!!

Very accommodating and friendly staff!

Excellent customer service, quick service and food was lovely 😍

Amazing food- loved the balsamic glaze and bruschetta a lot, quick service and Riya was sweet to get our orders :)

Riya was very prompt and helpful! Extremely polite and pleasant service. :)

Wash here for a birthday and the staff really went out of their way to serve us well and make things as pleasant as possible for us. Kudos to our waiter! Keep up the good work.

Amazing food Very friendly place

Riya was a fantastic server. Took great care of the table: will be back for sure

Our server, Henry at the Cambridge venue was amazing. He was friendly, helpful and I only wish I could have left him a tip for himself. If carlsberg made waiters… Henry would be it. P.s thank you for the honey and laughs over our pronouncing of the cheese dish …. Mention ‘behave’ to him and I hope he will remember us

Reya was a wonderful server who made our experience at the restaurant 5 star worthy.

Henry was wonderful , great service 😁

A very enjoyable lunch with my wife. Henry was very attentive without being invasive, he took time to explain the Gluten free menu and helped describe the menu choices.

We were served by Henry who was very pleasant and professional

Henry was very helpful… Not happy that cash not accepted, will prevent us returning!

Very good food and atmosphere. Excellent service from Henry

Am Indian and never visit a restaurant ever like zizzi also a staf of that restaurant special riya she was to polite and good while surviving food. Thanks riya for your kind behavior ❤️👍🏻

Henry gave us great service! Was prompt, friendly and helpful. Lovely spot, would highly recommend. Great for those with student discount too!

Great food! Enjoyed the spaghetti pomodoro, it was fantastic!!