Bella Italia Cambridge Leisure Park in Cambridge

We were seated very quickly, but the wait for food was too long. Dishes for two diners were brought in at different times, which meant that one was eating and the other was watching. We’ve never had our water brought in. Waitresses are very friendly but rushed and not very useful. Food was not nice. One dish was overcooked, the other overfilled with 3 types of onions. Overall below average experience for the price paid.

Lovely place, staff is very friendly and food is delicious

I love this place. The atmosphere is completely oriental. And the food is very tasty.

I went a few days ago with my mum, fabulous as always! Although I didn’t catch her name, I’m especially thankful to our sever - she had shoulder length brown hair.

The waitress had so wrong attitude after making us wait for for food for about 1.5 hours (they gave £30 in vouchers to make this up). When she said she will make sure the food will come now (nth time she said this) and when we asked are you sure (first time we asked her this question), her reply was "I cannot go in kitchen to cook food for you". On top of this, they served pork buns when the order was for their vegetarian version of the bun. They made another reduction for this error. They didn't seem to appreciate the seriousness of their errors and their excuse was "oh we are so busy". They completely disrespected the customer's preferences while being rude and finding excuses (ipad error was an amusing one) for their errors. To the management if you are reading this, please train your staff properly so they can serve customers in a busy environment.

been looking for a good ramen place in cambs but this place isn't it. I've had japanese instant ramen that tasted better. soggy noodles, cold bamboo shoots, just a few things i could list off my head.

When we was there 28/09/2024 5pm it’s ot busy, to many staff but we waiting in door 4min. an unfriendly worker approaches the table, again waiting 4-5min staff ask two times for drinks we not drinking, if we ordered how long the server?…… we are hungry. Later one of pair man and woman and there is so much table free for those with served. Order done for the pair, we waiting more ….. We are standing and leaving the place, staff why, what happened….. £17 one 🥣 ramen , dirty table and we are listening for next to table people how eat, if busy all right,..omg very bad there….the Wagamama restaurant it’s very good but not in Cambridge location…😩😭

Victoria was super friendly and approachable. She had suggestions about the food and looked after us through the whole dinner. 5 star service

Fantastic management and service, one day though, they'll get our order right.... Friendly and caring.... when you go there, it doesn't feel like a chain... but .... they always get our order wrong... Enjoy! ✌🏻❤️😊

No wonder they closed down the other branch. The food quality from Wagamam has really gone down!! Ordered from Deliveroo: Ordered the pork belly ramen and it arrived with hardly any soup, the noodles were soggy and the half tea-stain egg was fully cooke!! Ordered an extra half tea stain egg and it was also fully cooked. What’s wrong with the chef? Looked liked they have microwaved a leftover food from the restaurant and gave it to the Deliveroo customer! Ordered over £40 and that’s what you get from Wagamama. Would never order it again! Ridiculous quality of food!

Amazing food and staff are very friendly and helpful!!

Had chicken Katsu curry. Food and beer was good.

My friends and I recently visited Wagamama for the first time, and we were pleasantly surprised by the amazing experience we had. We were unsure about what to order, but thankfully, our server Dhan came to the rescue. He suggested some fantastic dishes that turned out to be delicious. Dhan's recommendations and friendly service made our visit truly enjoyable. We will definitely be coming back for more! Thank you, Wagamama, for a memorable dining experience and special thanks to Dhan, the guys who made a great serve.

Extremely expensive, tiny portions due to 'closure' so take-away only, grumpy staff, unclean tables, cold and tasteless food. Won't be going back. Went with a friend early on last Sunday evening. Was disappointed to see on arrival that they were only open for take-away orders, which a woman manning the order collection window then confirmed in a very rude manner, despite our apology at being confused. We ordered, paid, were given the wrong receipt and then waited for 25-30 minutes. Very very expensive food for what it is - we paid almost £60 for two mains and two sides with no drinks. Also no student discount option. We asked if we could use the outdoor tables and were again told rudely that that was fine. Tables all very grubby and some benches uneven so very uncomfortable. When it did come, the food was all really cold, like it had been sat in its boxes for a while. The portions were way smaller than normal, the chicken katsu curry had no salad included and very small amounts of rice, the ramen had no egg or seasonings and was very watery. The chilli squid was rubbery and freezing cold, a shame as we enjoyed that dish in past. We asked for two cups of water and were reluctantly given one, despite having made a large order and the evening being very warm. We are both students so had wanted to go out to get a meal despite our low budgets. Wasted money. Very disappointed and won't be coming back, even when the main restaurant does open again after the current closure.

It was a great meal but the place was a bit too noisy. I had to leave earlier than planned because my baby was irritable from it

If ordering delivery, be prepared for them to ignore you if you call up and tell them you have specific dietary requirements! They said they'd follow them, and then didn't! (But they did when I ordered last week - so I know they can do it!)

Ignore you if you call with dietary requirements, or wanting to modify your order at all!

We came here for dinner as the one we have been to before in central Cambridge was shut down. I usually have the Yaki Soba every time so I decided to go for this again. The meal didn’t taste as good as it had before. Lacked flavour and felt like it was rushed. My fiancé ordered two starters which again lacked flavour. We will try Wagamamas again but not from this branch.

4 People, £80. What. The food was mediocre at best, and the quantity was the same as the quality... One star is a compliment to be perfectly honest.

Absolutely horrible! Bad food bad atmosphere the waitresses are horrible i was truly appalled , waste of time, truly disappointing

Fabulous food! Service reasonable but lacks atmosphere, although we did go early and it was quiet quiet. Would definitely go again for the excellent food. Best Wagamama I've been to for this.

Great helpful staff 👍🏽 Katsu Curry was spot on!

Food contamination. The Salmon dish I ordered had been contaminated with bits of beef, a big chunk of beef was found. The staff was inconsiderate and rude. Few days later manager called, they acknowledge that at Wagamamas there is a risk of food contamination. Avoid Wagamamas if you are scared of food contamination.

Bad service waited forever for our food then waited even longer before someone could pick up half of our plates almost 20 min for a banana katsu which as I'm writing this were still waiting on it after asking about it to multiple staff... Steak was over cooked noodles over cooked. Worst experience I've ever had in wagamama. Definitely not coming back to this one again.

They delivered burnt wok fried greens. They werent green they were black not edible, I would send it back if I was at the restaurant. They should be ashamed to send to any customer or any living being. It was a health hazard.

katsu curry tastes like english curry powder in liquid form I'm not from the UK but seriously this is bad, this is not how katsu curry normally tastes. Wait staff were lovely but you need 2x as many. The place needs a clean too. If I want McDonald's quality food and hygiene I would go there. Much cheaper. Thank you staff for putting up with this.

My friend and I visited this branch last night. We were served by Victoria, and what a fab evening we had! The service was perfect - Victoria was incredibly attentive and friendly. The food came out quickly, and was delicious! We'll definitely be back! Thank you Victoria!

Ate here with a group of friends yesterday, Highly unprofessional duty manager - Andrew who was appallingly rude and disrespectful - the wrong person chosen for a leadership position at this company- he it setting a negative culture for customer service - I ordered the firecracker with tofu and was wrongly served prawns firecracker - imagine if I had an allergy to seafood or if I was a vegetarian , litigation waiting to happen, my meal was the last to come and I swiftly provided feedback to the server that I ordered tofu however my group of friends food had arrived prior to mine which was late and I no longer wanted to wait for another meal to be prepared so I politely accepted it however when it came to making the payment ,I clarified that I will only pay for the tofu firecracker and the staff became rude and dismissive- Instead of apologising and taking accountability for your actions your going to dismiss and play games with the customer that you accepted the meal , yes I did but you were is the wrong - the manager Andrew was the primary person instigating this behaviour and attempting to make me feel uncomfortable for a mistake his staff made which is absurd - he was ignoring my presence and telling the staff to ignore me, unbelievable- the management of this organisation need to know the culture of customer service he is creating in this franchise , he needs a performance review and further training in customer service-his manager would be better off terminating him! Disgusting food and service ! Don’t recommend!

I went here with someone else and the two of us thoroughly enjoyed the food, service, atmosphere (everything). We were looked after beautifuly by two staff members, one of them which we already knew. It didn't take too long at all for the food to come out and even less to eat it all. We had two types of duck: the duck bao buns and the grilled duck with rice. The texture on the bun was unimaginably soft and was the highlight of the meal for me. Will most definately visit again.

Sticky menu sticky table sticky floor Food was OK but run a mop round !

It was great I loved the millionaire cake it was a great celebration for my dance show Thank you!! The service was very friendly and I did not feel rushing. Would highly recommend!

I was astounded by my experience here, the service was attentive and I didn't feel rushed at all. Food was SCRUM and drinks came quickly. Will definitely come again x

I love wagamamas but this one is so understaffed and the service has been terrible and slow every time I’ve come. It was a half full restaurant yet I had to wait 15 minutes before someone noticed us waiting for a table. We were only then told it would be an hours wait for food. When we decided we would eat anyway, we were then told actually they couldn’t seat us anymore. Not the wagamamas experience you want at all!! The staff just seemed very lost and inexperienced so not their fault really

Horrible food quality. Cheap products. Tasteless dishes. It could not be worse even if they wanted to make it worse. Difficult to believe

This tasted better than rust! 10/10 recommend.

I’ve got a number of issues with this The food is great however it would be great to eat at the same time ie my diner was finished by the time my daughter dinner arrived The staff are lethargic The toilet had no soap in the dispenser Shocking A classic case of style over substance

Very nice one of Wagamamas, nice music, ambiance and service, and we loved the food!

Very quiet Wagamama & service is very slow, food was okay but just okay nothing special and some of the meals came slightly cold. I feel the staff could have made this visit 5 stars if they gave a bit more & focused on customer service, it was all just very bland. I will Definitely eat Wagamama again but I will not rush back to this one anytime soon. I had yaki soba which was good and I would definitely recommend this dish.

Always delicious food and friendly staff.

Love this branch. Food is great, servers are attentive and great atmosphere, plenty of space and not cramped. Definitely recommend

Автентичний заклад, цікава їжа, але дууууже повільний персонал.

Every time I need to wait 10mins for them come to order the food for me.

Lovely staff! It was my husband’s birthday and staff made him a little surprise and offered him a slice of cake and were all singing happy birthday to him together with our family 🥰 these actions make a huge difference, we absolutely loved it and will definitely return!! The food was also delicious.

Nico was amazing and very great customer service. He was attentive and very friendly. Would definitely come back to bella italia again

The team was very attentive! Nico our waiter was on the ball! We booked bottomless drink and he was very quick with the next drink! Recommend when Nico is on shift!

Food was delicious and our waitress was very helpful 😄

Came with my girlfriend and her family, great visit. Had 2 courses plus cocktails and everything was delivered promptly served by a really friendly team

Very inconsistent, food can be really nice and service can be good which is what usually happens but a couple of times my food has turned up cold, most of the time its good though.

Beef brisket donburi and Pad Thai are way too salty. Couldn’t even finish half of the Pad Thai, its basically inedible

Previously had a bad experience with one waiter who messed up a lot of our order. The rest of the staff ran around making up for it. I went back and had a great experience. Friend with an allergy was well catered for. One criticism: we waited outside for half an hour while lots of tables were empty. Would have been better to warn us of a wait and give us a table in the warm, with only drinks orders while waiting to order food.

Service was a bit slow. I ended up starting a stop watch to see at which point my order would be taken despite there being an empty restaurant with 4 tables occupied. It was 28 minutes. Given the staff member said he was new the whole visit was nearly an hour when I expected a 20 minute start to finish like I can normally get from other super Wagamama’s branches such as Stevenage.

Staff pleasant. Food awful compared to other branches we have been to.

Ive been here 3 times, and i can confidently say it's worse than other wagamama locations. Its almost always busy, but the staff don't seem to know how to serve tables in the order they were seated. Multiple times I've been sat in some off corner so it's hard to flag the wait staff down, and they've served not only drinks but food before even taking our order. I've had bits missing from my meal (i ask for katsu sauce seperately and it comes 10 minutes after the dish itself) which again may be because it is busy, but this happening is not only dissapointing, but also a theme. Most wagamama locations, including the one in the centre of cambridge, manage their busy times well, but this location seems to really struggle.

Lovely atmosphere and friendly service. We went in for a quick lunch and staff was lovely and efficient! Waited around 15 minutes for mains and sides, and they were great! Highly recommend.

grubby table, doopey service and High level of MSG in food. lingering after taste. Franchise food isn’t good as locals

Service is shocking!! My 4 year old has celiac disease and before we went in asked if they had a GF menu which they showed us a wide option but this was in fact wrong!! My daughter ended up with only 1 choice and we wasn't allowed to order her food with our order and this was taken nearly 10 minutes after which meant she had her food ages after us including her drink which My husband had to go to the bar to chase himself!! The staff seemed like they didn't have a clue and was rude I'd never go back it was shocking Service and the food wasn't great either.

Disappointing. We went as a group and all were served our meals at different times. One of the group members didn’t receive her main meal until we had all finished our own… We had chased the waitress twice about this. Then when the food arrived we had a strange explanation for the delay, something mumbled about the food being lost which made no sense, and it was shrugged off very quickly by the waitress who awkwardly left without an apology. I felt it would have been good service to at least offer a discount for the one group member.

Terrible service. Were told to wait 15 mins in an empty restaurant as it was “understaffed”. There were at least 5 waiters doing nothing and in no rush to clean all the horrifically dirty tables. When we finally got seated after asking for a clean table multiple times, it took ages to receive our food with my friend already finishing her meal before I got mine and I could see it waiting at the counter. There was this one particular waiter who was particularly unhelpful and rude towards us. I have never seen a restaurant so dirty and have more staff than customers but use the excuse of “understaffed”. Don’t recommend wasting your time.

Perfect for a bit too easy before to go to a show.

FANTASTIC MANAGER, food and service! I was blown away by how efficient Lewis the manager has been in dealing with our booking and making sure everything ran smoothly for my daughters surprise birthday meal with friends. Five star Service is so refreshing!

A great Wagamama that we’ve been to a few times. The food is always great and there’s always plenty of tables so we’ve never had to wait. The only thing I will say is that service can be a little bit slow. I’ve been in the collect an online order and it took a long time to be acknowledged by staff who were all at the other end of the restaurant, even though there were at least two customers waiting, including me.

Went there to get takeaway. The first staff who came to me confused me so much. When I said I would like takeaway she replied ‘for you?’ when I asked ‘do I order here?’ she said ‘I don’t think so.’ When I tried to figure out the whole confusion she said ‘but it’s the kids menu’(that I am holding in my hand). Eventually I grabbed the right menu and another staff came to serve me was very friendly and professional and got my request sorted right away.

Came here for a family meal on a Sunday evening. We arrived at just before 8pm and were asked to order the whole meal before 8 which we did. There were no special desserts available. The main arrived before I had finished my starter. The dessert arrived before I had finished my main. I'm not a slow eater! They asked me to pay the bill whilst I was eating my dessert which I did. I'm all for fast service but this was ridiculous. They wanted to close before 9pm which they did. Their website says that they are open until 10 pm on a Sunday so why are they rushing you through a meal like this? We left feeling bloated. The staff were polite but this is no way to treat your customers. The food was good. When you pay 150 pounds for a meal it is not what I would expect.

The food was fine. Nothing too special. I had the chicken ramen and edamame. The edamame had way too much salt added but I managed. The ramen was not the best I've ever had but it was good enough. Service was fine. Was my first time here so took us a moment to realise how to pay with the qr code. Only one person had an issue with paying online. Food comes out as it's ready which is fine. The venue has a nice vibe. The bathroom floors were quite sticky but otherwise everything was quite tidy.

Amazingly tasty food great service and knowledgeable staff although food does come out separately it did hinder the evening as people come out to eat together not watch other members of your group eat half their food first

Very friendly staff, was dealt with quickly, food also came quickly and tasted good. Only downside the rice wasn’t sticky rice and just seemed normal basmati, but other than that very nice experience and would happily go back again.

We went after visiting nearby cinema. I had positive juice (£4.80) salmon gyoaz (£7.50 - shared), vegatsu (£13.50) and smoked chocolate cake. All the food was excellent, as was the service (after a 'little local difficulty' that was smoothly resolved.) Many thanks to Mitch and the team who were solicitous but not intrusive- just about 'right'. Hope to go back sometime soon. (The smoked chocolate and ice cream hit just the right sweet note!)

Sat for 15 minutes, no one even came to take a drinks order. Staff chatting by the bar. Couldn't wave anyone down to get attention even though the restaurant was quiet. Walked out in the end.

After watching a film at the nearby cinema my wife and I walked up to this restaurant to have some lunch. On arrival we noticed they were turning people away, even though they were open and it was complete empty. On speaking to a staff member we were informed that they couldn’t take walk ins, only online bookings. So we stood outside while I went onto their website, where I was able to find an available slot in 30 minutes time. I entered all the required information only to be informed that they couldn’t take online bookings at the moment and that I should contact the restaurant directly… the same restaurant that was turning people away if they didn’t have an online booking! This is the most farcical situation I have ever found myself in, an empty restaurant turning multiple hungry customers away who want to spend money there! Needless to say we walked away and found another restaurant closer to home that was absolutely lovely and happy to take our money. Epic fail Bella Italia. In fact, there is nothing ‘Bella’ about this experience at all. Not only will I never darken your doorstep again, but I’ll make sure that everyone I know hears about this experience.

We ordered grilled chicken ramen, which is tasteless water and soggy noodles with boiled chicken and we ordered katsu chiken curry, which has no curry in it and taste like below average Also chicken gyoza which is okay

The staff training is required, we wait 10minutes nobody came and asked what we would like to drink or eat, we decide to leave. Not happy customers!!

Sat waiting for over an hour for food won’t acceptable

Manager clearly not the person for this role Two portions of Phad Thai arrived last (that’s fine) both half the normal amount that we have in all other restaurants. Kitchen obviously missed one off the order and split one portion over two dishes and served We asked the waitress to address this she took both plates to the manager stood for 5 minutes waiting for her to deal with another unhappy customer. Manager just rolled eyes and said no they’re the correct size we were handed back these dishes to consume (tepid) and pay full price, upon leaving I saw another lady had a Phad Thai clearly double the size of mine and on leaving I pointed this out to the manager who said “ooh yeah I noticed that” but still did nothing I would have left happily if she’d just apologised for the mistake as I fully understand mistakes happen but she was just unprofessional and rude!

Awful, slow service, painfully expensive for what it is. Won't be going back. The one in the city centre is much better.

Food amazing - they were short staffed but they did a decent job, but could see they were all stressed out!

i tried a new dish and it wasn’t for me (nothing wrong with the food at all). the manager noticed this and offered to comp the meal i didn’t like and got me something else. i only had to pay for the meal i ate and my partner got to take the original meal i did not eat home. the manager said it was good to see me smile and he was glad he could sort it for me. the kindness and friendliness of the workers is absolutely amazing!!!

Absolutely delicious food service was great, my only gripe would be the dust and hair that fell from the ceiling when our food was brought to the table. Luckily none landed on the food and I was very happy with the food. I was given the meal and drink for free. So this is my honest and fair assessment of my visit to Wagamama. I will go to another Wagamama as I believe the food and servi e was great but the dust and hair was just an unfortunate side effect of some issues they had going on.

Deserts deserts deserts. What can I say other than well done (miso in the base - revolution haha)

Nice place and food. Was a little disappointed initially; not being seated where we wanted.. when it was empty.. but food, atmosphere and overall service made up for it.

I find this Wagamama to be very consistent and one of my top choices to eat in Cambridge Leisure. Appreciate there are always many vegan options to satisfy different moods. The vegan ramen hits soup cravings with a slight spicy kick. But Vegatsu and Yasai Katsu are dependable defaults.

Horribly slow service and rude staff.

Standard Waga, nice and chilled

Went here with my asian friends and a swedish person. All my Asian friends loved the food and it was v. nice in my opinion. The server was very lovely so thx I had duck donburi which was £17 + £4.50 for an orange drink which is quite pricey, compared to other restaurants. There were hardly any people here which was good Would recommend if you want somewhere to eat with your Asian friends

I got the chance to only taste a few starters and they were great, disappointed by the service.I had to wait for more than an hour before being told that the order was wrongly understood.

Sehr freundliches Personal. Das Essen war sehr gut. Frische Zutaten und kurze Wartezeit. War aber auch nicht sehr viel Los. Kann es nur weiterempfehlen.

We were impressed by the lovely staff here tonight. They made our experience at this Wagamamas even better than usual. The food was delicious too.

Food ok but terrible service. We arrived at 5pm on a Friday evening and there was no one else in the restaurant, but this didn't stop the waiter completely ignoring us and spending more time talking on his mobile than serving us. The chef rang the bell several times for service but this was missed. This resulted in garlic butter for dough balls turning into garlic butter soup, and the veg sticks for my children getting hot under the heat lamps! This will be the last time I'll be visiting this place which is a shame as it used to be so good.

Really soggy ramen noodles. I ordered the shirodashi pork belly ramen at the airport, same as i did here, and it noodles were way better in taste and presentation Noodles should be a lot firmer but the ones i got here looked like it was sitting in there for a while before served, definitely not fresh like they promised. The beef brisket donburi was 90% veg and rice and 10% beef. One bite of brisket beef was all i got. Very disappointing. Take your money elsewhere.

Tasty food and quick service, big shout out to Louise for the excellent service and her generosity in going above and beyond!

Really poor, slow service, mushy noodles, sides arriving 20 minutes after meal finished, burnt food, cold rice, the list goes on. Avoid, so many better options nearby

Topp betyg. Riktigt god mat och observant + trevlig personal.

Asked for a nodle dish with prawns and chicken, apart from the very long wait despite being the first one there, I got about 4 prawns and hardly any chicken! It is the second time this has happened. Very disappointed indeed.

很多歐美人仕喜愛 但如果是日本人或中國人就一定不相信是日本或中國歺館的食物!

Lovely food, quick service and really attentive towards allergies

Went in on the Monday for a meal with my husband. Only to be told they couldn’t do a latte they could only do espresso double espresso or Americano. I’m sorry but that is a poor excuse when there is a shop across the way where they could get milk or maybe your staff are incompetent of using the coffee machine maybe you should try training your staff. At the end of the day I walked out without ordering anything as I was disgusted by the service.

I really liked the vibe and the decor in this Wagamama branch. Much better than the one next to Arts Picturehouse cinema. A little hiccup with my main dish when I was waiting for what seemed ages and when I chased it, it turned out that they had lost the ticket with my order (the place was practically empty!) but the lovely server chased it with the kitchen and it was with me in no time. I loved it, very tasty, warm and filling. He then also offered me a desert on the house but I opted for a healthy smoothie. Very nice approach, I must say. Will definitely return to this branch. Thanks!

We went into there for my sisters birthday and it was amazing! The food was great ( although it took a while to get there when it was packed ) and my sisters curry was a bit cold but the waiters were straight on the case and heated it up for her ! Later as we were about to leave we were surprised when the waiter brought a free cake for my sister for her birthday! This place is always good and will always be our birthday meal of choice.

Friendly staff and delicious food.

Great experience and lovely food, Jake was very welcoming and charismatic👍

Usually dismal service, however Snah was exceptional😊