Zizzi in Stratford-on-Avon

DO NOT EAT OR ORDER TAKEOUT FROM THIS ESTABLISHMENT! The food and wine were acceptable but the facilities (ladies toilets) were utterly disgraceful and disgusting to the extent where I have reported this to the relevant authorities. THIS IS POTENTIALLY INDICATIVE OF OTHER BEHIND THE SCENES AREAS. Glad I had lasagne which is microwaved at a high temperature, I am concerned about the green salad I ate which is handled and stored in their kitchen. If I had used the faciklities before dining I would have left immediately. I would be very concerned about taking children or elderly guests to this restaurant. I beleive it is only a matter of time before someone is seriously ill or contracts something nasty!

My kids’ favourite restaurant and consistently great. Efficient, attentive service and lovely food including loads of gluten free options.

On a weekend trip to Stratford and decided to have a meal here and wasn’t disappointed. We shared the wild garlic and pesto bomb dough ball and small calamari to start. Dough ball was a bit dry. For mains we had signature beef and chianti ragu and Wagyu meatball arrabbiata. Both were really nice and we had extra Parmesan cheese. Loved the rooftop terrace and great staff service

Nos dio la hora de comer en este encantador pueblo, y la verdad es que un italiano siempre es una opción cuando viajas con adolescentes!! Guiados un poco por las críticas llegamos aquí y la carta y los precios nos parecieron muy aceptables, el local está limpio y muy cuidado, es más grande de lo que parece, y el servicio es excelente!! Comimos muy muy bien, todos los platos riquísimos, y la pizza de un tamaño considerable!! Es un punto a tener en cuenta para comer!!!

Me my friend and boyfriend went into here we all got id even though we are all in are 30s and I am covered in tattoos we will never be going back here ever again I just went into talk to the manager and got he is not here doing deliveries but

Family friendly and in these cash strapped times, still well priced. Staff are friendly and helpful. Food came fast and was all good.

Good service. Helpful Friendly staff Food quite good. Delivered in good time Most of meal was very good. However cannot recommend Belly pork dish It was very dry and somewhat tasteless

I have a 3 month old and went out for a family dinner tonight to Zizzis in Stratford-upon-Avon. Optimistically I thought baby would sleep during dinner (ha!) The staff made sure I had plenty of space for the pram and were very considerate of our food allergies too when ordering. After ordering, baby woke up and was very unsettled. Our waitress (blonde hair) offered to keep the food warm whilst I sorted out baby. Baby got more and more upset and I walked down towards the toilets. Our waitress offered to open upstairs so I could feed baby in quiet calm place. By this point baby was so unsettled I was on the verge of packing up, paying and not eating. However the staff were so reassuring that I felt I wasn't keeping a table etc. After I returned to the table, another waitress pulled out the chair so I could sit with the baby still in my arms. The chef had seen me coming back to the table and so reordered my dinner to the kitchen. Now with a much calmer baby, the waitress went to order a fresh plate of food for me (as mine had been keeping warm for quite some time at this point - though I was more than happy to eat it!) And as mentioned the chef had already started it! I was so overwhelmed by how kind the staff were being to me I became very emotional. The waitress offered me a hug and even gave me a bag of sweets to remind me how this happens to all mums at some point. As someone who has worked in hospitality for 8 years, I know how important customer service/ satisfaction is. I asked how I could thank her for how lovely she had been and she said that I could write a TripAdvisor. So I just want to say that Zizzis Stratford-upon-Avon - hugely mum and baby friendly! Thank you ever so much for not allowing this to have become a ruined evening for me. I will definitely be returning!

Best pizza in town, family friendly, great place for families with small kids as kids menus and crayons are provided, we’re made feel very welcome. Will definitely come back

Came here with my friend for a meal and All we got throughout the whole evening was pure disrespect and arrogance from the moment we walked through the door this specific waitress who is in her 40s, wears glasses, and had a foreign accent, brunette hair in ponytail (who I think may be head waitress) tutted and shouted to the waitress we're fully booked as she stormed off to the back of the restaurant. This girl then said 'we aren't fully booked' and there were many empty table. I have seen this head waitress multiple times before and every single time she has always got the same attitude. And then tonight She brought the wrong order out and blamed us and rolled her eyes and stormed off to then not bring it out for another 10 mins. When we went to pay this took half hour she told us we could not use our tesco clubcard vouchers and stormed off again leaving the poor, clueless, young boy who looked new who was very helpful the whole night. Everytime he went to ask for help from her she was rude or was shouting very loudly at him that other customers turned there head also. But she still did not continue to help so 30 mins after waiting and asking constantly to be sorted out with the payment we asked for a manager and something finally got done. WILL NOT BE RETURNING.

horrible customer service, rude waiter DO NOT COME HERE. overpriced food that’s cold. do not recommend to anyone stay away!

Restaurant was lively and buzzing on 31 December, but still the service was good and the food excellent. My meal of sea bass was far better than I have had in several other restaurants that have more pretensions to excellence, but frequently do not deliver. Naming no names, of course.

If less means more then this the place. Clueless, and dirty, staff. Ordering a beer, I nearly gave up the will to live. Menu states options but not according to the waitress. Pulling a bin along the floor and not washing her hands afterwards. Thase 2 "signals" shoukd have been our warning to pay for the drinks and leave. "Food" arrived. My other half had a skewer if chicken and tomato. Tomato? Magnifying glass needed to find it. Lujewarm. Returned it to be heated. Second time around, same thing. Ravioli for me. About £1:50 per "chunk". Took all of 90 seconds to eat. Fit for a starter, NOT a main course. Appalling service and food.

Stunning sharing board for starters! And then half and half pizza for main was so yummy. Zizzi is always a good go to for pizza, and you can find one everywhere

You know what you are getting when you dine at Zizzi, and you know what you are there for. You don't go for gourmet fine dining - and that's okay. Zizzi is reliable and reliably good. The food is tasty, well cooked, and well presented. The menu is large, varied, and tempting. It is also excellent value for money. The Stratford-upon-Avon branch is no exception. What made our recent experience so exceptional was the staff. I cannot praise them highly enough. The place was extremely busy and the staff were clearly rushed off their feet - but they had time for every table, and served everyone with good humour and professionalism. They were friendly, gracious, efficient, very polite, and very helpful. I have no idea how they keep up that gruelling pace while still doing their jobs so well and so cheerfully. They are a credit to the company. My huge thanks to all of them.

I took a group of visually impaired students to this branch of Zizzi's and we were looked after brilliantly by our assigned waitress, Katerina. She remained dedicated to our group for the entire two hours-plus we were there, remembering all their names and orders! She was attentive to their needs and was very understanding when I requested the bill be broken up for students to pay individually. Most of the party commented on how delicious the food was - the little bowls of pasta crisps were a tasty free surprise ahead of ordering. A very memorable occasion - thank you!

Went last night for an evening meal. Never had a pitza in the world with so little topping on it. It was so thin you could see the pitza bass through the extremely thin cheese. Did complain & was told that's what they put on. The cheesy garlic bread was the same. Will not be going back.

Amazing food and great service! I had the black truffle salami and mushroom pizza that was really good and served by the incredible Kat who made the experience even better.

Very nice welcoming, great service from start to finish. The food was served quick and was all as expected on a busy restaurant with good atmosphere. I be back

What great, friendly service! Fab gluten free menu too. We had our 5 year old son with us. Thank you.

Dai italiana venuta in vacanza per qualche giorno posso dire che questo posto fa una buona pizza. Io ho mangiato una pizza margherita normale e delle patatine fritte. La pizza sottile, alla romana, molto buona; le patatine buone. Hanno un menù vastissimo con tanti piatti che non sono italiani ma sulla pizza nulla da dire.

We have been to quite a few Zizzi establishments which have always been very good. However, we were very disappointed by this visit. We opted for the Spaghetti Pomodorro and the " Signature" Beef and Chianti Ragu. Unfortunately we were disappointed by both, the Beef Ragu was congealed, glupy and contained very little beef, very under seasoned and reduced for a ragu. The pasta was thick and the sauce didn't compliment it. It certainly wasn't worth the money or the title! The Pomodorro was as disappointing as the Aperol Spritz, watery and tasteless and the fresh plum tomatoes just added more water. On a positive note, the staff were friendly and the service was quick, however we felt that we had wasted an evening meal on a two night visit and wished in hind site that we had opted for another restaurant as there are so many to choose from.

Very busy and popular restaurant. It’s clean and flows well. The food is good and service too. We opted for the set menu which gave a us a great variety to choose from ;)

Stopped at what looks like a lovely Italian for dinner on a Friday evening. The restaurant and food were fine, but staff seemed somewhat depressed. There was no cheerful greeting, we were seated in a busy walkway, so staff and customers brushed past our table throughout our meal. There was a mistake with one of our meals (which to be fair, was quickly and apologetically corrected), but it was just not the nice Italian dinner experience we had hoped for while visiting Stratford.

Restaurante italiano ubicado muy cerca del río Avon. Cuenta con terraza además de un amplio salón. Ofrece una carta bastante amplia y cocina a la vista. Acudimos a la hora del almuerzo, optando por dos spaghetti pomodoro (con tomate y mozzarella de búfala). Con una cerveza Peroni Gran Reserva y una limonada, la cuenta sumó 37 libras (aproximadamente 43 €). Tuvieron el detalle de ponernos unos snacks de maíz de aperitivo. La comida, muy buena, y la atención, también.

We have been to this zizzi before and had a similar experience, we were willing to try again so we went in for my son's birthday today. The manager of this establishment was unorganised and rude. My son has an allergy and when telling the manager this he rolled his eyes and seemed Annoyed at this information. The staff member brought our drinks over and moments later we heard him belittling and telling them off for this as it was “his table” he continued to loudly make rude comments to all his staff for the rest of the meal. When he brought us the food over he seemed rushed (in an almost empty restaurant) and just seemed as if he wanted to leave. The food was good, nothing special but the atmosphere the manager had created ruined the experience for us.

Didn’t expect a Monday night to be quite so busy, but good atmosphere and friendly welcoming staff. The food was good, tasty and well presented. Drinks served in iced glasses. Fair prices and an enjoyable meal. Risotto was very tasty as were the chicken skewers starter. My husband’s calzone pizza was huge and had loads of filling which he said was delicious.

We had some Tesco vouchers to use and wanted to use them before we went to the theatre. The staff ensured we were served and out in time before we had to be at the show. The meal was very good as usual.

Popped in hungry as a wolf. No disappointment: the rustic type of pizza was excellent and I can also recommend the lemon-glazed cheescake. Quick and attentive service. Busy place for a good reason.

We went to ZIZZI for family lunch very hungry and excited. Such a disappointment. We orderd fresh beef pastas and risotto. Pastas were definitely not fresh and beef in pasta was little, you couldn't taste it or see it. Risotto was undercooked and taste was...

We've been going to Zizzi fairly regularly over the years, but sadly won't be going any more. The prices are just too high now. Many of the main courses £16.95, it's only a chain restaurant after all. My husband had the six layer lasagne for...

Had to leave, staff seemed overworked for the amount of customers booked in! Wait was too long, plus weird smell put us off! I’m from n.yorks so smells don’t normally bother me!

Don’t order the beef and chianti ragu . Tasty enough but so little beef it could have passed as vegan! Queried with the waitress but we were told that this was the standard portion size so tough. Everything else was ok

We decided to try here after a deplorable dinner at our hotel the previous night. Service was faultless and friendly, meal was excellent and arrived quickly, a great contrast with our hotel. On the saturday night we requested quick service as we were going to...

Chose from the 3 course set menu which I thought was great value at £23 all served with a complimentary snack. I chose a baked cheese dip starter, sea bass & rosemary fries main and the most delicious lemon cheesecake with dark chocolate base. Excellent...

Myself and my fiancée had a lovely meal here on a Sunday in April . Very tasty pizza and nice drinks. Friendly staff and they gave us a box to take what we couldn't finish. We used our taste card so it was a real...

Booked ahead and visited over Easter in my electric wheelchair. Allowed through the step-free disabled access door and seated nearby. We were told how to scan a QR code to see the Gluten Free menu on our phones, but instead they gave us a tablet...

I would recommend this place to all of you out there the is excerlant and the service was good aswelll

We were here on a busy Friday night at 8pm 31.3.23 the place was full. We were greeted very nicely and shown to our table. This was our first visit to a Zizzi and we were using our Tesco Clubcard vouchers so we had no...

This is a great little place to dine, especially for lunch to watch the world go by. We can honestly say the food was the best we've ever had in a Zizzi's and actually one of the best Italian meals we've had in a chain...

Walked in after 7.30 on a Sunday evening and was greated straight away with a smile. Didn't take the guys name but he showed us to our table and made us feel welcome. Our drinks order were taken and not long after we decided on...

Poor service despite restaurant not being very busy. Little help with guidance on gluten free dishes. Staff not very attentive and more interested in speaking with each other than to customers. Definitely gone downhill since our previous visit

The food and staff are lovely in this restaurant and the dinners came out very quickly. Alot of the drinks were unavailable and the bathrooms were extremely cold but other than that.. a lovely Italian restaurant.

We visited Zizzi in Stratford upon Avon tonight.. we were served by a lovely young lady called Kiera. Unfortunately my husbands spaghetti bolognaise was sadly lacking any meat 🤔🤔 But the pizza I received was absolutely amazing. Kiera tried to sort it out for us...

Went to Zizzi in Stratford upon Avon. Ordered Spaghetti Bolognaise and it’s the first time I’ve ever had it with no sign of meat in. My wife complained and they offered to replace it with another dish, but I didn’t want anything else. Her meal...

We came as a family to have dinner and overall we were very pleased. Tables were well spaced and comfortable, staff were polite and friendly, service was well timed and the food was lovely. Good portion sizes and interruptions during our meal were minimal, allowing...

Everything about this restaurant was fantastic from the the cleanliness to food met on arrival by the front of the house gent very polite as was the waiting staff plenty of choice on the menu both for food & drinks our food came piping hot...

Arrived not long after opening. Restaurant had an underlying aroma of a rabbit hutch. Coffee machine broken. Poorly trained staff. Charged full price for Bambini menu even though they could not provide all what the menu stated. Food VERY average. Zizzi used to be a...

Waiting staff very friendly but there were just too many tables so you're sat on top of other diners. Food arrived pretty quickly but, although tasty, my portion of risotto was small and my husband's pizza was overcooked. The edges were inedible as they were...

My advice for visiting would be at the moment wrap up as warm as you can! The restaurant was very cold and on a trip to the toilet I could see my breath. Really uncomfortable visit ... however the staff were friendly and the food...

Any my local Zizzi I really enjoy the Cassareccia Pollo Piccante, which is described as “spicy pulled harissa chicken with tomatoes and baby spinach in a creamy harissa sauce for the right amount of kick”. What I received was a plate of greasy pasta with...

What a lovely meal we had! Was a pre theatre meal - RSC is literally two minutes away. Excellent choice, 3 courses for £23.95 was fab - but could eat more £economically if you wanted. Great staff, relaxed atmosphere and we weren't rushed. Would definitely...

The guy who appeared to be running the place was curt with enquirers on what was admittedly a busy half-term night. We'd booked, so it was fine, but my partner asked to move to a free table further from the throng as she is hard...

We had a voucher to use and decided on Zizzi. It was a great choice. The staff were so helpful and friendly. My partner is Gluten intolerant but had a great choice. The staff even double checking everything. The wait for food was only short...

I have had abetter pizza at iceland and the ravioli was hard on the edges like it had been microwaved a bit to long (and Im sur it was ) The service was ok but it was busy. Very big place and very load. Will...

I confess that one the main attractions is the ability to spend our Tesco vouchers. That having been said, this restaurant always impresses me. The service is fantastic, you are made to feel welcome from the minute you step through the door. We were a...

Very good standard as usual. We both had the chicken calabrese which was extremely tasty. Plus the octopus for starters in tempura batter. Delicious Very near the theatre and quick and efficient service

Great food and good service, spoiled by poor toilets. There was no toilet paper in the ladies, the gents toilets were shut and the sink in the disabled toilet would not drain.

Well I saw a very nice picture of a calzone on a sandwich board whilst walking along Sheep street and fancied just that! The very lovely waitress Emilia was so apologetic about them missing certain items - none of which impacted my choices. The calzone...

4 of us. Place didn't look busy. One of our friend had tomato allergry. It wasnt problem for staff to sort out food. Had chicken, they had lasagna. Food taste fantastic, came quick, even when place look quite steady. Brilliant service. Thank You

We visited, as we always do when we visit Stratford as we like this particular Zizzi. However we were really disappointed with our experience last night. The place was very busy but didn’t seem to have enough staff, the staff that were there were polite...

we came for dinner during our visit to Stratford and struggled to get a table anywhere, we managed to get into Zizi, food was ok but not great and the noise in the restaurant was unbelievably loud, not a place to eat and chat. Service...

After being unable to get into Carluccios as it was full we tried Zizzi and were not disappointed Great deal for our granddaughter with a 3 course meal for £7.25. Nice fresh pizza from the open plan kitchen I had one of the best lasagnes...

We needed to eat quickly before the theatre and zizzi did a great job of getting the pizza and salad out to us in a matter of just a few minutes. Super impressed. The place was heaving but mainly families with young kids, so not...

Probably more deliveroos fault but a grandeous error all the same. Ordered delivery of 2 pizzas and 2 gluten free peronis (like a diet coke with a big mac I know). Somehow received gluten free (not ordered) pizza and full fat peroni... problem being the...

It was quite busy in the restaurant on a Friday lunch time however the service was absolutely faultless. The food we ordered was cooked to perfection and the quality was excellent. Very child friendly too. Really good experience which they could not have improved on....

Overall the Zizzi in Stratford Upon Avon is very good with meals being served hot and well presented - but it was a hot day and we were on holiday so decided to have a cocktail - thinking it would be a nice treat their...

Visited on a Wednesday evening. Venue was busy and got busier towards 8pm. One of the most nicely decorated Zizzi venues we have been to. Never had a bad meal yet in Zizzi.

i came here with my partner once in a while and i was served by a lady with short hair and glasses, i had very bad customer service and she came across rude i will not be returning here again.

Visited Zizzi Monday evening (not pre booked) Very Busy but soon seated at cleaned table.Despite being very busy the Service was Excellent.The Staff very good &delivery of order prompt. Our waitress Jana was "First Class"very switched on to customer service & made our evening. Thankyou....

We had a great experience, the food came fast and tasted great, and we were asked about allergies right at the door. We were served by Harry, who took our order and also checked up on us to see if everything was okay. Very good...

We have being going to zi zis for years now and stratford upon avon one has been out choice The last 3 times I have been, including today 30th June, Staff friendly enough, but foods just lacks a bit of love,flare . I had a...

We had a really lovely evening here, with great food. The garlic bread was quite unusual with a chutney on it, delicious. I had a cream pasta with ham & my partner loved the Spagbol (He is very fussy usually) Our waiter was from Poland...

Clearly, this is part of a chain. The food was as per expectations. The service was excellent. I would go to this outlet again as nothing was a disappointment.

We asked if the roof terrace was open and were given a table for two there and ended up the only table up their. Excellent experience as we have dined on the terrace before but it is not always open - but worth asking if...

Had lunch here and was not disappointed. Got a table at a busy time and staff were quick to take order and get our food. The food arrived quickly and as expected, it was very tasty. Staff were accommodating, would happily return.

I have eaten in Zizzi's across the UK, but this latest visit left me cold, literally. The restaurant was very cold and the food was only just hot when it arrived and did nothing to warm us up as the food quickly went cold. Serving...

Checked the website of gluten free and dairy free wpuld be possible. It was. Made a reservation and asked if meals could be adjusted because of allergies. They said it would be no problem. When ordering in the restaurant this turned out to not be...

Bij reservering gevraagd naar mogelijkheden voor allergievrij eten. Zou geen enkel probleem zijn. Bij aankomst was degene die de reservering...

My friend and I ate here for the first time (we have been to Zizzi in other cities). As it was warm we decided to eat outside on the roof terrace which was a lovely setting. When we sat down we were told we had...

We met friends last night that had travelled all the way from Bournemouth to visit and have an enjoyable night out. Thank heavens our group were good company, our experience was far from that. We were running a bit late so when we arrived we...

OMG where to start, visited on 26/3/22 with friends from Bournemouth had a long wait for drinks orders to be taken by a rude & distracted waitress, when that was finally sorted next came the food & OMFG 1 of our party ordered the short...

Yet another bad takeaway experience freezing cold food and still restaurant prices I don't normally leave a review as I'm a chef myself but time and time again you get it wrong don't do takeaway if you can't even keep the food warm and not...

Went about 19:30 Tuesday 1 March as a party of four. Loads of dishes on menu not available, Then chose from Specials Board to be told not yet started so not available. The selection therefore was restricted and not very wide, Then told lemonade no...

Greeted at the doors as soon as we arrived and shown to our table straight away. I asked for a vegan menu which was fine but a few minutes later slightly taken aback when a waitress asked if I was vegan by choice or were...

I never usually write a review for anywhere but i felt the need that i had to with how much i hated everything from the start to finish in this restaurant.. Was greeted by the manager and he seemed nice to start with. His name...

Good morning. I need you to pass my thanks to the manager and staff at the Stratford on Avon restaurant. We gathered for a belated Xmas meal at 6.30. From walking through the door, I’m disabled, the manager immediately guided us to our table and...

First things first, we have walked in on time for our booking just to wait at the till for 10 minutes until anyone acknowledged our existence. We have been shown to our table then an another 10 minutes pass where we were ignored by staff...

We popped in on the off chance on Saturday for lunch and we were seated in a table near the main window. Lots of green stickers on the menu indicated what was off the menu and not available but it did not spoil our choices....

Booked for the Thursday night after the Victorian markets, glad we had as it was fully booked. Tables were well spaced out and there was plenty of room Quite a few items unavailable in the menu Food and drinks arrived quickly Really tasty food, we...

Super time had for my 40th, accomodated a large group of 23 in the upstairs room which was perfect and felt completely Covid safe. Jack, our dedicated waiter was very attentive and did an excellent job. The food came out, all hot, no issues and...

We go to our local Zizzi often and it's always great so on our visit to Stratford it seemed a good choice. Unfortunately it was a very disappointing experience. Two of us had prawn linguine which had so much chilli in it you could taste...

Firstly not one member of staff was wearing a face mask!! Upon sitting down at our table we were told that several dishes on the menu were unavailable so that meant there was nothing that I could eat. The manager came over and he had...

We popped in for lunch on a Sunday and were very pleased with both the food and service. Being able to pay for most of our meal with Tesco Clubcard Vouchers was great too. Recommended!

Lovely food, but awful service. The staff seemed stressed and one came across as very rude. The ambience wasn't great, music too loud and very bright lights. The toilets were also in an awful state. Won't be visiting again.

My starter was incorrect. Replacement starter was incorrect. Table smelt of damp odour. Service very slow. Not worth a second visit.

Came the stratford with a group of friends and choose Zizzi’s because our local one is reliable and friendly. Upon arrival, we were told to order through the online service however this was compex and difficult. A server then came over, after an excessive amount...

This restaurant is in a rather plain room, a bit like a school canteen. However staff were great and we changed tables without problem. Pizza was usual Zizzi standard, nothing exceptional just pleasant and acceptable.

Wanted to see the restaurant so i have a better view and where is exactly.From the view that i watched outside with all those rubbish as you can see and in the photos i don’t know yet how the Council don’t have put a fine...

Visited Zizzi restaurant on Monday 27th Sept, 2021. Was offered a table immediately. Drinks were ordered and we were given a small bucket of complimentary snacks. There was no taste at all to them and it felt like I was eating cardboard. I ordered a...