Pizza Express in Stratford-on-Avon

Delicious food, efficient waitress!!

The service was so slow that it spoilt the evening. The dough balls seem to get smaller on every visit!

Great service from start to finish. I know pizza express is a chain but there are unquestionably some restaurants better than others and this is the best one I have been to. Reasonably priced food, that tasted great and was incredibly quick, perfect for grabing a bit to eat before enjoying a performance at the RSC.

Having visited 20+ branches of Pizza Express over the past few years, this was one of (if not THE) best experiences I have ever had. The food (although always freshly prepared) was incredibly delicious (somehow fresher tasting than other branches) and the staff (especially Blanka) were really welcoming and friendly. I wanted to make sure this feedback was shared and passed on.

Absolutely appalling service. Do not order a take away. They won't answer calls. Hang up on you. And even answered leaving no one on the other end. Called 87 times in a row and eventually they just turned the phone off! 7 meals ordered and only 3 were the right orders!!!! These were only the cheap child meals too. Just shocked from a chain like this.

Ordered through just eat and after waiting over an hour for our food what arrived what completely wrong. One person didn't like pizza so ordered pasta, we received no pasta at all. 2 pizzas were totally wrong toppings...no option to fix via app, only get refunded, so we rang the restaurant and had no answer. They even picked up then put the phone down on us a few times! Totally ruined our evening, really disappointed.

Our first try with Pizza Express but unfortunately not the best by a mile. Over half an hour later than the time suggested at point of ordering and unfortunately not worth the wait. Many better pizza delivery options in Stratford-upon-Avon. 👎

Long wait then the order delivered was wrong! most of it was wrong!! won't answer the phone to sort.

Whilst the food was pleasant the service was extremely poor. We had to chase our mains an hour after ordering. When our meal was brought to the table it was not what had been ordered, and we never received our side. We will not be visiting again.

We booked a table at 5.30 to give us plenty of time to enjoy our meal before the theatre. Our order was taken fairly promptly although we did have to catch the waiter’s eye to remind him. We then waited at least 50 minutes for the food, while numerous delivery riders came in to collect orders. When we chased our order we were told the pizzas had ‘just gone in’, which was odd considering we’d ordered them nearly an hour previously. The food finally arrived at about 6.45. We did just have time to enjoy it but felt rushed. It seemed as if the delivery orders were being prioritised. We’re Pizza Express regulars and have been to several branches but this is the second occasion in Stratford when the service has been very slow. It makes us very dubious about eating there again before the theatre.

Food was great. Manager and his waitress (only 2 serving were bickering) he was friendly she was less than accommodating to other tables and looked moody/ had an attitude.

Very disappointing service. Took ages even for starter to arrive and much much longer for the mains. When we chased up we were told it always took a long time for a lasagne to be prepared. When we chased again a manager was consulted. Finally the dishes arrived but only 1 lasagne (we'd ordered 2) only to be told the other one had been dropped on the floor! I was given a cannelloni which I couldn't really refuse at that late stage and it was good and they took that off the bill. But why didn't someone come and tell us much earlier there was problem? Communication is everything in these circumstances.

We ordered some food and the delivery time kept getting delayed. We ordered the food an hour and a half before it actually arrived. We tried to call the restaurant 3 times to find out where I food was but no answer. The food got delivered and you could tell it had been sat there for ages. The food wasn’t even warm by the tine it got delivered, I am not happy and would appreciate someone coming back to me on this matter as soon as possible

Our third visit to this Pizza Express. Enjoy visiting mainly to see Blanka who is an extremely friendly and efficient hostess. The food was excellent - hot and tasty. Blanka is a credit to the team and company. Will be back again when we visit from North Devon. Thank you.

Very average experience. Ordered starters and then on arrival of one, told that the other unavailable. Kindly provided a free alternative starter but obviously this took a few minutes to catch up. Main course salads arrived, Nicoise and Buddha Bowl. Both not as described on the menu. No new potatoes in either. Crispy Chicken in Buddha Bowl wasn’t crispy at all. Error on the bill was corrected straight away by very pleasant female waiter. Staff warm and welcoming. Food not actually that nice. Everyone loves Pizza Express but this was sort of OK and cost us £70 approx.

Such Variety, the pizza was amazing.

Service was a little bit slow although not full. Food good.

Good pizza nothing more than that….

Start to finish, phenomenal. Great service, better pizza wonderful people. It was quickly brought to us. No issue at all.

Its been a while since my friend and i had been to a Pizza Express. The menu has changed and is varied. I couldn't choose between a garlic prawn pizza and the goats cheese one. The waitress recommended a half and half which is a brilliant idea. The pizza was lovely.

This Pizza Express has too many tables; I could hardly get into my seat. The man on the seat behind me was leaning back and literally touching me which I didn't like, The food was OK. My daughter wanted to use Tesco tokens and we wanted to use a debit card; the waitress said that is not usually allowed.

Normally a favourite of the family but on this occasion let down by maybe a staff shortage but for a group of 7 we waited nearly 45 mins before food was served and not all dishes came at once. We chose to not stay for additional courses due to the lack of service.

The waitress was very good, considering she was on her own.

Out of all the pizza express’ I’ve been to in England, Stratford-upon-Avon has to be the best. All thanks to Cam in the kitchen. I hope he’s working next time I come!

Single best salad I’ve ever had in my life. For I would Sell my kidney for this again.

The building itself has a stunning cosy, traditional interior, the waiters I encountered were lovely and catering. The food is amazing as I expected, and the billionaire sundae was the best pudding I have ever had, anyone who likes salted caramel, you need it.

Well from the beginning this place was gonna be a one star review. We sat down and one my chair legs gave way, leading to an embarrassing moment. I would say we were not particularly well looked after in regard to this incident. Then Magdalena (apologies if spelt wrong) became our waitress. She was slick with the food, provided great customer service and made sure we left happy. Which we sure did. As vegans the food was also great- I love having choice. Would happily return - but only if Magdalena is on shift ☺️

Very friendly driver, found house perfectly

Called in as we were on a day trip and know that gluten free food is available. We were really warmly welcomed and the hostess was most accommodating. What made this different from every other Pizza Express we have visited is that we were given the allergens folder when advising that we needed gluten free food. Our drinks order and starters / mains were taken at the same time and drinks arrived promptly. Food was delivered in a very acceptable timeframe. Throughout we were asked if we were satisfied and then we were persuaded to have dessert too. Food was tasty, service was excellent. Probably rates as the best Pizza Express venue where we have eaten - and we visit others several times during the year.

This was my first pizza express. We ordered three different pizzas to dine in. When they eventually arrived they were just a soggy mess. Very little topping, a gallon of sauce and not very hot. We won't be going back to Pizza Express again....

incomplete order was delivered. driver/delivery person couldn't help. Called restaurant repeatedly but they hung up every time. Walked to restaurant to rectify. couldn't get a refund from them had to go to Just Eat. Won't be using this app again.

Ordered on Just Eat. Incomplete order arrived. Called the restaurant several times but they hung up each time. Walked to restaurant but unable to get refund as Just Eat driver had made the mistake. Restaurant couldn't make the missing pizza as they didn't have the ingredients (suspicious Ed?). Waited for ages for a replacement whilst original incomplete order went cold. Cannot recommend, though it may be Just Eat as fault.

cold pizza which had a soggy base. I even paid an extra £2.50 for a crispy base - disgusting . never again !

I'm sorry but my La Reine pizza was burnt and had burnt crusts. It was quite dry to eat and tasted as though it had been overcooked. Burnt and dry. I have photos as proof of this was very disappointed to receive it like that.

It was very cold, we were hungry. We ordered 2 takaway pizzas . The staff seemed nice. Diners were enjoying their meals. Our pizzas were very disappointing. The sausage pizza was literally running in grease. Inedible, horrible. The mushroom pizza was OK, but also disappointing. Nothing like the photos, very sparse toppings. Flat dough, soggy. Yuk. Very disappointing. Pizza Express are usually reliable. Shame. Expensive too.

Food was lovely and the service was outstanding . Sally and Kosta was very helpful with the all

Excellent quality of food. The young female chef produces astounding pizzas perfectly. The service is also excellent I can't fault it.

Amazing atmosphere nice staff good customer service and very friendly. Made sure we had all our food perfect and the manager was very lovely

Nice atmosphere very welcoming.

Went with family and friends for husband's birthday. Lovely food. Excellent service all round and they were busy too but we were still looked after very well.

Food was very cold even though the driver was quick, a little disappointed

The staff were super friendly and food was delicious. Loved the Christmas tunes to get us in the mood for some Christmas shopping!

Amazing pizza. Bit disappointed with starters though

Came here with my boyfriend and for the whole meal we couldn’t stop raving about the service, particularly two incredible ladies Sally and Lily, their chatter and personalities really made the whole experience, even when they were with other tables their energy was incredible. Thank you so much for looking after us today!! xx

Ordered at home and was disappointed when it arrived. Such a small pizza for what you pay and it looked like they just threw the ingredients on, careless, a little burnt, not really appetising. You get more decent pizza's at one of the Italian restaurants around Stratford.

I really like the staff there was nice the manager was really kinde , the food was nice and very quickly served good place to be in stratford ,

Always a favourite of ours when we visit Stratford upon Avon with our 6 year old grandson. We are guaranteed a warm welcome and a great pizza each time . We normally have the Romano pizza which is fresh and tasty. The staff Sally and Blanca are so engaging with our grandson and make it special for him. Looking forward to our next visit .

Visited last Wednesday for my daughter's 18th birthday. The coldest restaurant I have ever been to. We sat for over half an hour before being asked our drinks and a further hour for food! The food nice but inferior to other pizza express we have visited. On going to pay a tip the waitress informed me she had already added £17 to for herself to the bill which I had already paid! I left a Google review the "owner" commented saying they wasn't happy about this and could I email them and that email bounced back so I emailed the manager of the restaurant who didn't bother to reply. Shocking service will not be returning not will anyone in my large party. ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩

Disappointed...Came on Wednesday for my daughter's 18th birthday celebration. Sat for over 30 mins without even being asked our drinks order then over an hour for food. A table of 9 of us right in front of the kitchen couldn't be missed especially as we were all divering from the cold! (We had been offered another table but my daughter didn't want to move) The food was good although the margarita had far too much tomato base, my daughter has autism and is fussy but pizza express is her favourite and we have been to many over the country this was definitely over done. To top it off I went to pay the bill and leave a tip, just being polite truth be told and the waitress said she had already tipped herself £17! Never in all the restaurants I have visited has this happened. Especially when undeserved. Edit: Respondent wanted me to contact directly but the email given was blocked and bounced back so I emailed the manager who I know from booking does respond hasn't bothered either!! Beyond disappointing now I've spoken to everyone in my party and they all agreed it was shockingly cold and disgusting that the tip was taken without consent. We didn't make them work too hard If we hadn't been there the restaurant would have been empty!

Delicious food, great service and location is very convenient. All I love is this building which has character.

I came here with friends and the service and food was amazing. We had a great time!

Had a lovely night with my friends. It’s a lovely place and will definitely come back again!

Always a good pizza and a huge call out to Sally. She always has a smile and is a great example of excellent customer service. Thank you To Sally!

Great food brilliant service. Shout out to Caitlin what a brilliant waitress

Pizza Express in Stratford. Lovely meal, great staff and the Tesco clubcard vouchers made it a cheap meal. Fully recommend.

Sally is phenomenal! Knowledgable, friendly and hugely helpful. Would come just back just for Sally.

I love this branch of Pizza Express. The service is excellent! Each time I’ve been, I’ve received such a warm welcome from the manager Sally. I’ve noticed how everyone receives a good welcome from Sally. Great food, great service! Seriously it can’t be faulted. And ofcourse it’s located in lovely Stratford-Upon-Avon.

I had the nduja calzone and was amazed at how good it tasted. The best one I’ve had out of any pizza express. And thanks to blanka and cam for making jt a great experience!!

Great atmosphere, friendly staff and wonderful food. Highly recommend visiting when in stratford !!!

Popped in for a takeaway pizza. Sally was amazingly helpful and friendly. Service was 1st class. In and out in 10 mins with our takeaway pizzas 🙌🏽

It was nice to eat with my friends

Very family friendly - We went with our children and their families - 8 adults and 6 children. The staff were very helpful and friendly and the food was good.

Best pizza express and great service

Great experience at this restaurant after being turned away from ASK at 8.40 as only doing takeaway. Greeted by the manager who was first-class attentive and informative. Great food nice and fresh even sang happy birthday to me and gave me a cake. I had only mentioned it was my birthday in passing. Will be back to eat here again 100%.

Lovely meal , lovely waitress! Thank you Blanka and the team

Lovely meal, Thank you to Blanka for the amazing service

Buena comida clásica italiana, muy lindo lugar, excelente atención de Ellen.

Brilliant food , came here with some uni mates . The waitress was very accommodating and provided a good service. As well as providing tips for discounts.

I never received the order!!!!!

We were served by Magda - and had fabulous service. She was extremely attentive even though it was a busy night, and she was thinly spread.

We visited this restaurant on 28th September @1300 and was disappointed by the we was treated, we have now found out it was a stand in manager, we phoned Sally on the 29th September who is the current manager and she apologised for what happened as she just came back off her holidays, and invited us back ,may I say how kind and professional she treated me and my family, the staff was great ,the food was lovely, well done to all the staff ,and a big thanks to Sally, me and my family will be coming back ,and I will be recommending you to family and friends, keep up the good work

The experience on 28 September @1300 me and my friend had to day ,the worst experience we have ever encountered, firstly we tried to order our pizza as a takeaway and she ignored us and kept us waiting, when we finally tried to order she started talking a language to her cook that nobody else couldn't understand, and then tried to look down her nose at us ,really horrible lady ,in all honesty she looked like she had been out on the town all night as she stank of alcohol and B. O ,bit of deodorant wouldn't harm ,I would never come back here if it was the last place on earth, as the manager was a horrible, rude and unprofessional, she should get a job in the prison service as this would be more suitable for her

The system was down and it wasn't until a very long time later I got a phone call asking what I ordered and even then they still got it wrong and it was comd

Lovely food fabulous friendly service, will definitely be back.

Pizza Express in Stratford upon Avon in Ely Street. Great staff Caitlin our waitress especially attentive. Bbq chilli beef pizza was superb and the Lasagne was very good. Great food and drink experience. Definitely one to try.

Really well presented restaurant, we were lucky with the weather and sat outside in the courtyard garden. Excellent service and food, really enjoyed the recommendation from Sallyann on the menu choice.

Food was either unavailable or late coming. We waited an hour for our first courses to arrive. Not enough dough balls were supplied. The drink my wife wanted was unavailable as was the dessert I wanted later. The pasta dish I ordered had obviously been kept under a heat lamp for a long time as the sauce was very stringy. The restaurant was not particularly busy but there was a constant stream of deliveries going out which seemed to get priority. I have eaten in Pizza Express before and been very pleased but this experience was at the other end of the scale.

Pizza was surprisingly small and appeared to have been sliced with something no sharper than a limp carrot.

Visited pizza express in stratford today. Food was excellent as always but have to say that the service was exceptional. Friendly welcoming staff in particular 'sally' nothing was to much trouble. Just above and beyond made a pleasant mid day meal special. Many thanks

Very busy this evening and struggling with staff numbers on a really busy evening but our host Magdalena was great at looking after our table and we had fab food.

A great place with a great atmosphere, food and service! The lady who served us, (dark haired SA I think), couldn’t have done more for us! A truly delightful experience

Really good food and service - thank you to Magdalena who was looking after us - she is amazing!

A lovely 80th birthday celebratory meal. Efficient and friendly staff and great food. Our party of 11 thoroughly enjoyed it.

Great friendly staff, the pizzas were a little watery but still good

Ordered a pizza off the normal menu. Nothing like pictured or what you get in the restaurant. Absolutely tiny more like a children's pizza for £13 I would expect more than 6 slices

Really amazing food and fast delivery. Will be ordering again.

Amazing experience really friendly and helpful staff food amazing very fast service

Lovely service and good value when using the pizza express App. We will visit again.

Amazing service , it was my sons birthday and the staff made it even more special by inviting him to make his own pizza

Loved this. Cosy and quiet. Lovely atmosphere. 😍

Standard Pizza Express fare, but unacceptably slow service. Shouldn't have to wait half an hour after starters for the mains to show, on a far from busy Sunday night. All the staff bonhomie in the world won't paper over the cracks when it comes to serving the food in decent time.

Pizza was a little soggy in the middle, tasted okay. Delivery driver was excellent, messaged with an eta and was friendly and helpful.

C'est étai magnifique, the food was amazing, I had Carbonara linguine whish is remember me when I was kid and ma grand-mère whene she cooked to us some flavour. The service its beautiful 😍 very friendly and professional thank you pizzaexpress. I recommend to my family.

Muy buena opcion para compartir pizzas. Buena relacion precio-calidad

We had a lovely lunch here last week, Sally’s attitude & service was fabulous! We will come back for sure when we visit Stratford-upon-Avon next time! 😊 Thanks again! ❤️

The food didn’t WOW me but the service worker minnie was brill and it was so great 😁

I loved the worker Minnie she was such a fab server and made some excellent conversation literally the best

We’ve all been to different branches of Pizza Express and know that the quality of both the food and the service varies. This particular example is well situated in the centre of Stratford, is a nice looking restaurant and we went in because my friend really wanted pizza. We enjoyed 2 delicious and freshly cooked pizzas together with friendly and efficient service. Would definitely visit again.

Every restaurant needs a Sally… We visited for lunch on 14/07 and was greeted by a lovely lady called Sally. I mentioned a few allergies I have and she was very accommodating. She talked us through the menu and gave us some really good recommendations. Food arrived hot and didn’t wait long at all. Would definitely recommend.

Great greet as we arrived, great service. Help with ordering just a really nice fun lunch