Zedwell Piccadilly Circus in City of London, Westminster

Very nice rooms, good ac and very helpful people who worked there.

Here’s an honest review for those considering staying here, or people like me who didn’t realize that the reviews are falsely elevated in exchange for certain benefits (such as free use of a hairdryer) The good: - location is great. It’s walking distance to a tube station, covent garden and Soho - check in starts at 2.45pm, which was seamless with many automated counters and helpful staff (some reviewers mentioned being turned away due to overbooking. Shouldn’t be a problem if you check in early) - My room was free from bed bugs (check your bed properly before jumping in) - Shower pressure good with hot water - The room is really dark if you want to sleep. Some folks don’t like and complained about the lack of a window, just be aware of this. - There’s security at night making sure only guests enter the hotel The bad: - Room was dirty, a potential dealbreaker. Found blonde hair on the bed, floor and even worse a bunch inside the “clean” bath towel provided. Floor was obviously not vacuumed - Found a plastic condom wrapper under mattress when checking for bed bugs - Bed is small (even for 2 small sized Asians), and you have to climb over your partner to go to the toilet. Room is tiny as well - Soundproofing not great. Could hear the next room doors opening and closing - They don’t provide luggage storage for free, charging an exorbitant £15 per luggage (I suggest using Stasher to find cheaper places to store if you’re early) - They don’t provide hairdryers, again charging £10 PER DAY for usage (that’s if you’re lucky that there’s one available). They may ask you to post a good review for them to be loaned 1 for free (this the falsely elevated ratings on Google). Suggest bringing your own portable one - Wonky tap. After a few uses, no water came out. Troubleshot it myself and realized the button gets stuck easily, and you have to use some strength to push and pull it. - No toothbrushes, bottled water, kettle, TV provided. The room is basically for you to sleep and shower. Snack and drinks are available in a vending machine in the lobby (for a premium, of course) In summary, it’s a more affordable option in a good location, if you’re willing the overlook the hygiene issues, small size, lack of amenities expected of a hotel and are planning to stay only for a short duration

Pranitha is absolutely amazing, super friendly and helpful. Room is great, location perfect!

Nice and attractive. Love to be there. Staffs are very good. Especially Sonchoy helped me a lot

Its very good hotel to stay. Sonchoy is very good. Get good service from him

I liked the location of the hotel. And it was clean But there was no windows in the room. No phone to call the reception, no room service, no tv, no ironing machine, no dryer, no slippers (the floor was cold since it is ceramic, no coffee machine or kittle, and no toiletries like a toothbrush, razor). Everything is shown on this picture.

The place is in a great location. The rooms are the perfect size and checkin was smooth. Our only two complaints were the lack of control of the shower water pressure. The water comes out extremely intense and it’s only “on” or “off”. The other issue is that you can hear nearby clubs until 2-3am. We got into the room after 1am and expected a quiet sleep since the hallways are so quiet - nope. It was loud for hours

Great place Room without window

A Gold reception, Pranitha help me with my check out problem, she was so nice

The rooms are clean and fine, but everything you need comes with an extra cost, which I found extremely annoying. A hair dryer? £10. An ironing board? £10. Storing your luggage? £15. etc. The ventilation is quite loud because there are no windows, so the bathroom is ventilated through a mechanical system.

Very nice hotel, loved It.... Friendly staff.. especially SONCHOY AND PRANITHA... 5* Service..

Clean rooms, they are like in the photos, without windows. Excellent soundproofing. It's expensive for the room type but the location is excellent, there's no alternative at that price in the centre

Thanks for Pranitha, everything is good and room is more larger than I thought and location is also good

A very pleasant tour it was, nice place, nice location, a great service from the hotel staffs... Especially SONCHOY and PRANITHA were awesome. They treated me so nicely. Really appreciated. Highly recommend.

Pranitha and sonchay helped us a lot

Very peaceful hotel. Like it. Big thanks to Sonchoy and Pranitha. Highly recommended

Lovely hotel, loved it to be staying in this hotel. All the staff are awesome, I have to mention two staffs, Pranitha and Sonchoy. They both are helpful. 5 star service...

The location is excellent, but unfortunately that's about it. No window in the room, no hairdryer and no chair - according to the website, “everything for a good night’s sleep”. But to get a good night's sleep, I don't need a ventilation system that runs all night and isn't exactly quiet either. You only need ventilation because there are no windows. The corridors are very dark and not well signposted. Breakfast is available for an additional charge of 15 pounds. The special highlight was the frosted glass bathroom door, which couldn't be closed completely... privacy is definitely there.

Optimal location at Picadilly Circus. Rooms relatively small, but sufficient. Because the wet room is only separated by a glass door, there is little privacy there. Breakfast at Coyote Ugly is selected from a very clear menu. For us it would take 45 minutes to prepare, but that's not possible. That's why you can skip breakfast at Zedwell. Overall, the stay was completely fine.

There is no wardrobe to store things, there is no hairdryer and the bed has not been made for us every day, the towels are only changed...on the plus side I must say that it is a very well located and central place

Carlos gave us an impeccable welcome, was very helpful and we found a way to understand each other perfectly. I 100% recommend this hotel.

Sonchoy did a Great Service job 🙏🏼

We had a lovely stay here! Obayed was very helpful!

Location good, Obayed Helps us lot

We are loving the hotel. Great bedroom and especially service from Obayed. He has been very accommodating and helpful with any questions.

The location was great, Obayed nd Sanchoy was really helpful during out stay.

Nice and tidy hotel. Loved it, staffs are very kind. Especially mentioned Sonchoy and Obayed, they helped me a lot

Awesome placê. I am very pleased by their Services. Especially Sonchoy is very friendly and kind. Love to be there again

Sonchoy and obayed is very kind. They treat me very nicley. Highly recomendes

“I am very disappointed with the cleanliness of this hotel. Since my arrival, there has been a stain of vomit along with remnants in the hallway, and it has not been cleaned for at least two days. This is unacceptable and reflects poorly on the hotel’s maintenance and hygiene standards. I expect better from an establishment like this.”

Room cleaning every 4 days There are no windows The rooms are very cramped The price is very high for the rooms and services The worst hotel I have stayed in in my life I don't recommend it at all

Top hotel for a city trip. Rooms are minimalistic but very clean, although none of the windows are anything new, but it is very quiet. The location is perfect!

Comfortable room, great shower, smooth check-in and check-out procedures. Only draw back was the noise of loud dance music that disturbed my sleep.

It was nice that Kavya guided us so kindly. The condition of the accommodation was also good.

Friendly host, I was really impressed. kavya was truly the best! If I meet this person, I will do anything! It's the best!

Ms.Kavya is so kind. It was my first visit and she really helped me a lot. They helped us with everything from leaving our luggage to checking in.

I stayed a week in London. The location is perfect and very central. The beed was very comfortable and if you are looking for a good city hotel, perfect choice. Highly recommended!

Sonchoy is awesome. Helped me a lot. Nice and clean hotel. Highly recommended

Everything was so fine !!! I am happy to be here. Very friendly !! Especially Mr. Sonchoy 🙏🏼🙏🏼🙏🏼

My room had no windows. The rooms are very basic and don't include hair dryers, irons, or anything to hang shirts with. I got new towels daily, but not my bed made. Shampoo/soaps seemed watered down lol. The breakfast was ok, though 2/4 of the mornings I ate there didn't include advertised spinac, plus came cold. It's SUPER central, though, so if you're going to be out and about, this is a decent value place to be.

Nice place, good staffs, especially Sonchoy and Obayed helped me a lot

⭐ 1/5 Absolutely Terrible Experience - Bed Bugs Nightmare- PICTURES ATTACHED! I cannot express enough how disappointed I am with my recent stay at this hotel in room 1304. On Saturday, September 28th, 2024 we checked in around 10 PM, only to have our night turn into an absolute nightmare. While trying to sleep, we woke up at 4:30 AM to bed bugs crawling all over us and the bed! Disgusted and horrified, we went down to the reception and spoke to a staff member named Lucky, who moved us to another room (4156), offered us free breakfast, two bottles of water, and offered to have pyjamas dry-cleaned (which they didn't even clean, we had to pay 73 pounds at our next hotel) and luggage sprayed/steamed. But this nightmare didn’t end there! When we woke up in the new room, guess what we found? Another bed bug.... 4 levels away. The situation was beyond unacceptable, forcing us to have our belongings sprayed once again. To make matters worse, we later found out that this bed bug issue has been going on for three months! Despite the hotel's attempt to replace furniture, the problem is clearly out of control. It’s appalling that they continue to keep these rooms open to guests when the infestation is still rampant. This hotel should not be in operation until this issue is resolved. We requested a full refund for the stay, visited the hotel 3 days in a row speaking to all managers, and finally the assistant manager. They only offered a refund for the one night out of the 5 we paid for. I strongly advise anyone considering staying here to look elsewhere. This is beyond gross and frankly, shocking for a hotel. We left feeling traumatised and unsafe in what should’ve been a comfortable stay. Stay away at all costs!

Sonchoy is an excepcional guy! Excellent attention, service and carisma… 10/10

THE BEST LOCATION BUT THE ROOMS ARE VERY CHEAP AND UNCOMFORTABLE, WITHOUT A NIGHTSTAND AND NOT A SINGLE CLOSET

No windows but it’s ok ! Very great place.

Like a Japanese box room. Very low bed Cheap but you know why. Clean

very nice hotel, loved it. receptionist Sonchoy and Pranitha helped me during my stay.

Good hotel right on Picadilly Circus. The hotel itself isn't super special. Rooms are rudimentarily equipped, shower, sink, bed and a small table to store luggage. There are no windows, that should be clear to anyone booking here. The hotel advertises that you can rest very well in the rooms, but it was completely okay. The noise from the hallway and other rooms still comes through, but it is relatively quiet and doesn't bother you. Unfortunately, the cleanliness of the room left something to be desired. There was still hair and stains in the sink, and there was still an adhesive strip on the duvet cover? The rest was okay. The key point here is the location. It is absolutely unbeatable. Right on Picadilly Circus, the Westend with many musicals literally around the corner, shopping, restaurants and other activities in the immediate vicinity. That's why it's worth the price.

Very helpful service from Sonchoy and Krishna..

Would have been nice to have a chair and TV

First off, the beds are relatively comfortable and so are the sheets. But other than that, it’s barebones. If you want a barebones hotel room with a bed and adjoining bathroom, this is your best bet. If you want unnecessary things like a nightstand, reading light, chair, phone, clock, desk, television, art, dresser or anything with which to unpack clothing, or any surface at all with which to place your wallet, phone, watch, glasses, etc, then I suggest you stay somewhere else. My mobile phone is on the floor charging. My wallet is on the floor. My clothes are in my suitcase. My travel companion’s glasses are in her purse, which is on the floor. Additionally, what little technology they do have, the usb charging ports above the beds, was not working above one bed, so we had to share. The lobby of this hotel has like 20 or more tablets with which to check in. Those represent practically the only technology in this hotel other than the free WiFi, which is not password protected (meaning you don’t have to be a paying guest to use it). This is a security threat for any paying guests using the hotel’s WiFi. Other technologies include a lift, or elevator as we would say across the pond in the states, as well as a tap to enter keycard system. They also require an active room keycard to access the hallways containing the rooms after using the lift from the lobby. This is an added security feature for guests. The air conditioning works well. But it’s extremely strange to walk into a room with no surfaces at all. The room, by the way, does not look like the photos I saw— photos that had strange-looking modern bunkbeds with nice wooden frames and ambient lighting was not my room at all. There are multiple light switches but they are switches that control the same lights, not any sort of ambient lighting. The beds are on a normal frame and you can’t see the frame. There’s no headboard, which doesn’t really matter. The point I’m trying to make here is that the nice modern-looking wooden bed frames from the photos I saw of this place are not in my room. When I went to check in, it was 20 minutes to 1pm and they said I had to pay 40 pound for early check in and that my room would be ready in 5-10 minutes and that they would come get me in the lobby and give me my room keys. An hour later, since nobody had come up to me, I went up to the front desk and they said my room was ready. But I felt like I had been bamboozled out of 40 pound at that point. I could have simply waited another hour in the lobby until check-in time at 3pm and saved the 40 pound. I thought the star system for hotels had something to do with guest amenities and either I’m wrong about that, or this place is not a 3-star hotel. Don’t be fooled by the Zedwell because the Zedwell is all about the minimum and you’ll notice this not in the lobby, but when you enter your room. Having said that, the sink and toilet are fairly nice, but how much time is spent in there relative to the amount of time spent in the room? The bathroom is actually slightly nicer than the rest of the room. If I wanted to, I could use the sink as a surface for charging my cell phone. I could even use the toilet as a chair and turn it into a disgusting little office. Obviously that’s sarcasm but seriously though, should I leave the bathroom door open to make the entire hotel room seem nicer? The best aspect about the Zedwell has nothing to do with the hotel itself. It has a good location in Piccadilly Circus and that’s why I ultimately chose this hotel to stay in. But it’s a barebones hotel, don’t be fooled into thinking you’re getting a good deal in terms of amenities. The room is a box with a bed, no window, and an attached bathroom. And when I say, “don’t be fooled by the Zedwell,” I don’t mean that it’s a gross hotel or anything like that. It’s certainly nice enough for me, and it’s clean. I simply mean that there is a representation of the Zedwell out there with photos that is completely unlike my experience at the Zedwell, meaning that I didn’t get exactly what I was expecting.

Lovely Place. Very friendly staff. Especially Sonchoy is awesome. Help me a lot

There's no any good services or cooperation from the employers and managers for the clients , and its written in google map no concierge . Wajiha and zeina the worest managers ever showeing no any helping and cooperation

Conveniently located near Piccadilly Circus

Nice hotel, I loved it. Hotel receptionist Sonchoy help me a lot

Sonchoy and Krishna helped me a lot during my stay

Great location and cleaniness. Sonchoy helped me.

Obeyed was really helpful.location was very good

Obayed helps me lot for check in.

Staying at the Zedwell was a great choice as it is located in a convenient area. Check in went smoothly. Obayed was great at answering my questions and ensuring everything went well.

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I stay in Zedwell every time I'm in London. Always a nice welcome, wide open lobby and working area with free wifi, good cafe and comfy, clean Japanese-style cocoon rooms. It's always a bit of a maze when finding the room but not enough to make it anything less than a 5 star stay.

Very well located, modern but small rooms. Friendly service and good disposition. They forgot to clean the room one day but they were proactive in correcting it. Hotel format is low cost, any extra is charged separately (hair dryer, luggage storage, among other things)

Always a good pick. Great location and generally affordable, but book ahead! Friendly staff! Great stay for visiting the west end.

Kavya and Ibna very good service Very friendly

Very good service by Kavya and Ibna

Nice hotel amazing staff ibna kavya thanku

The hotel is in the perfect location, modern and clean. There are no windows for the rooms but they have chosen lighting and an esthetic that makes this concept work. The check in process is efficient on a tablet but there are people to assist as needed. The walls are very thin, you can hear all movement and conversation if your neighbor room is occupied. There is no secondary security feature/bolt on the doors so this should be evaluated. When I shared this suggestion with the front desk, I don’t think he understood the point as he said “don’t worry we have cameras everywhere”. Also, within 15 minutes of my arrival a man knocked on my door saying “maintenance” and “you called maintenance”. I didn’t call maintenance and there are no security peep holes in order to see outside the room. This is not comfortable for a solo female traveler.

Okay experience, won’t book again

The hotel has everything you need to have a good stay, the room is comfortable, the location is excellent, close to the metro station and many tourist sites, highly recommended!

The hotel is nice Mr sharokhan is the best one in the recption He surve us very well He was kind and cooperative Thank you 🙏🏻

Great location, clean, comfortable basic accommodation where you can get a good sleep. Excellent value for money.

I highly recommend it! Super comfortable bed and no noise at all in the room. There is no window and the bathroom is just a glass door, but I was aware of it when I booked and I still don't regret it. Impeccable location, in front of the subway and you can do a lot on foot. The room is large and has sockets above the bed. Best value for money!

Kavya helps a lot on room service and the location is good, the bed is really nice. look forward to stay here again!

Our stay at Zedwell Piccadilly Circus was perfect! The room was very clean, and we felt very comfortable - also the location of the hotel is adorable!o We‘re gonna stay here definitely again. Kavya was perfect and very helpful during our check-out.

We had a pleasant stay at Zedwell hotel. The room was tiny but cozy, with just enough space and great lighting that created a warm atmosphere. The bed was very comfortable, ensuring a restful sleep. The only downside was the shower—it didn’t have a door, and the fixed ceiling showerhead made it tricky to avoid getting your hair wet. However, the incredibly friendly staff, along with the great price and fantastic location, more than made up for it. The hotel is close to many tourist attractions and surrounded by excellent restaurants. Plus, they have vending machines for nearly everything you might need—a fun and convenient touch! I highly recommend this hotel for anyone visiting the area!

Location, service, room and check in is all good. Please be aware that they very often double charge you for the rooms (prepaid rooms) if they ask you to enter your credit card details when checking in please ignore this as they will charge the card again. This happened to me 2 weeks ago and i cannot reach anyone at their hotel. They have not responded to my calls, their e-mail asks you to use their whatsapp chat bot and the whatsapp messages are never replied. If you want to enjoy your stay here please do not give them your credit card details (search the reviews below you will see that this has been happening since 2022 and they seem to be getting away with stealing peoples money)

Great location for central London. Tube station is a 3 minute walk. The hotel check in is self-service and very smooth and the hotel room was clean and simple. The rooms have no windows so that’s unusual/different but overall a great stay.

A great hotel in a great location! I would like to appreciate Sonchoy for his kindness service.

If I have to choose a hotel in London I repeat without thinking about it, nothing fancy, it's for sleeping, it doesn't have to hang clothes for me, everything clean is not important. Checking in on a tablet at the entrance is very intuitive, fast, and leaving without waiting is practical. In a word, PERFECT

We have booked a room with 2 beds. We got that, but it looked like a prison cell. 2 beds, not a single other piece of furniture except 4 hoes on the wall. That it has no window, that was to be expected. There was 1 bath towel, half a shower curtain and 1 toilet roll for 2 people and 4 days?!? Definitely not worth the price

Darshan is nice personand helpfull . I am happy to stay in zedwell. I love cafe area.

Nice cafe by darshan, I love it cafe taste and Sandwich.

The rooms are new, comfortable and clean. Unbeatable service and location in the middle of picadilly. If we come back to London we will stay there again. By the way, check-in can be done in Catalan!!!! Thank you Zedwell!!!!!

I had a very nice stay here! Good beds and good showers. Krishna helped us and it was very easy and fast, she is super helpful!

Ibna was very kind and helped us with the checkout, super friendly

Pranitha was very helpful along with other staff members. Hotel was in a great central location and close to the tube station. Such a great place to stay, would recommend!!!!

Great location and the staff were very helpful! Sonchoy and Pranitha both helped with checking and checkout which made the process very easy.

Great location and the rooms were clean! Pranitha was super helpful with everything we needed!

Lovely stay, Sonchoy looked well after us during check in. We will be back. Thank you again

This is nice place. Sonchoy is awesome. He helped me a lot.

Similar to other reviews, stayed here with my mother and two adults daughters. We arrived two hours early, asked if we could leave our very small overnight bags safe until our room was available, we were told yes but this would be chargeable. This was a shock as I cannot remember when I've not been able to leave our bags in any hotel previously. We were offered entrance to our room early again at a cost of £40. I paid it so we could at least leave our bags safe. Information from checking in is basic at best, we booked breakfast and no information offered. I later asked for a hair dryer again a basic part of a usual room booking and this was also chargeable at £15, I refused to pay it, instead asked to leave a positive review and I could have it for free. I said yes ok and obviously didn't, the dryer didn't even fit the sockets in my room anyway. Overall those hotel could be great but there added costs and lack of customer care let it down. No issues with anything else apart from no tea making facilities! I mean come on, were on London! We love tea drinking!

Only good thing about this place is the location, also staff were quite friendly. The bed was very uncomfortable, not enough towels and only got a towel mat in one of the days we stayed, the wet room gets very wet and it’s hard to keep the rest of the room dry as it’s so small. Would benefit from more hooks/somewhere to hang your clothes. Ridiculously they charge £15 per bag if you want them to hold it before check in. Plus the vending machine charges extortionate prices, £5 for one can of coke?! Would not go back.

Great service and nice location. Krishna was very helpful. Thanks

The location was great. the reception people was so friendly and nice.Especially Obayed was so helpful.

The hotel is very well located, but that is the only good thing about it. They use the environment as an excuse for not cleaning the rooms, but we believe that in reality what they are doing is saving salaries. A dirty thing, because when we entered it wasn't clean either. They say they clean every four days, but we have been there five and not a single thing has happened there. broom. It has no windows, so ventilation is very very poor. They don't even have a simple closet to organize your clothes, nor a chair to sit on, nor a shelf in the bathroom. WE DO NOT RECOMMEND A HOTEL AS DIRTY LIKE THIS AT ALL.

It’s good place to refreshment. We enjoying a lot. Staffs are very friendly. Especially Sonchoy helped us a lot during our stay.

Such a great hotel for a large family 4 children all in one room with good space Staff extremely helpful also Sana helped with every question we had and good knowledge of local area

Great stay at the hotel, very compact and perfect location.Good service by the staff especially krishna

I like there concept, Room was so clean, Obayed helps us to give important information, It’s make our stay easy.