Based on 512 opinions finded in 1 websites
Based on 512 opinions finded in 1 websites
Nº 2850 in 7028 in City of London, Westminster
Opinions
The food here is great, and the staff are very quick to refil any glasses of water you may have. The Honey Rosted pork was a highlight of our last visit. The bathrooms, while not the most aesthetically pleasing, are always clean as they have a regular schedule for maintenance. The only downside was that after we paid, they were very quick to get us out the door.
A D . 2025-05-28
MORE AT Google
Good food and great atmosphere will definitely come again
Brand . 2025-05-27
MORE AT Google
Service was great especially the lobster noodles.
Archer 5 . 2025-05-27
MORE AT Google
Had an excellent late evening meal here Excellent dim sum, good crispy duck and 2 really good main meals Nice friendly service , happy to recommend
Martin Thomas . 2025-05-18
MORE AT Google
We had classic dim sum items and all were delicious. Service quick and staff polite 😌
Emily . 2025-05-18
MORE AT Google
Beautiful food, great service best dumplings ever .
Simone Iorizzo . 2025-05-17
MORE AT Google
Nice Food, good Prices and very nice customer Service
Peter Habz . 2025-05-10
MORE AT Google
Honestly, I ate extremely well, my wife had a dim sun assortment and I had the Sichuan chicken. (It's sooner 2 peppers than 3 but whoever wants can add pepper) it was colorful, beautiful and excellent. I recommend. Fast service. If you haven't booked, try your luck, they will surely have a place!
Francois Coppé . 2025-05-08
MORE AT Google
Food was decent nothing amazing. The restaurant was not Halal, so we stuck to seafood option. Service was good. My squid was a little tough to chew.
Ash1741 . 2025-05-08
MORE AT Google
the best place to eat chinese food
Marçal Rodon Viñes . 2025-05-06
MORE AT Google
Very good food and fantastic service
POl Asensio . 2025-05-06
MORE AT Google
We went to this restaurant because we came to the door and asked if they could do a table for 8. The answer was “yes, sure, let me take you upstairs”. The food was great especially considering half the party was vegetarian and 2 of us lactose intolerant. The service was swift and friendly and portions were generous and very tasty. The only down side was the ladies toilets which didn’t flush. Instead there was a lady with a bucket of water to tip down the loo after you. But that aside it was a great place for lunch and perfect for our mixed age bunch.
Libby Bradshaw . 2025-05-04
MORE AT Google
Fantastic food and service. Highly recommended
Tony Waddington . 2025-04-25
MORE AT Google
We were there for dinner and received a very friendly welcome. The food was also very tasty. Although we had different service staff serving us, it didn't bother us at all. They were all very polite and we felt very comfortable felt. We also got a WiFi connection. Overall a very good experience. We would love to come back on our next visit to London.
Nastassja “Xen-Ha” . 2025-04-25
MORE AT Google
amazing food. won ton soup great
Shir Naveh . 2025-04-19
MORE AT Google
A group of us (5) went for dim sum over the weekend and tried this restaurant for the 1st time and everyone was very pleased with the service and the quality of the food. Will definitely be returning.
Jenn JT . 2025-04-16
MORE AT Google
Lovely staff, very nice vibes, food was incredible, very reasonably priced. Would 100 percent recommend to someone in the area.
Leela G . 2025-04-14
MORE AT Google
The waitress was so kind and made our day. The food was delicious and ready really fast even though the restaurant was almost full. ☺️🫶🏻
Marie KÖNNING . 2025-04-07
MORE AT Google
It was fine: service and atmosphere were good, friendly, quick and efficient. Food was pretty underwhelming though: Beef Ho Fun, scallops and prawns, prawn toast, salt and pepper squid all very bland (despite MSG) and had far better elsewhere. Didn’t try the Dim Sum. Beware they add service to your bill then suggest you add a tip when you pay: effectively paying service charge on the service charge… Like I said - it was fine, but won’t be rushing back
Marty Macca . 2025-04-06
MORE AT Google
The restaurant is clean and cozy. The man who receives you is very cordial. On the second floor, you have an even nicer view. The food: the WANton soup was delicious, and hot. The trio of duck, red pork and pork belly was quite delicious and in correct portion. The leaves we ordered didn't have much flavor, even though they had oyster sauce.
Lui Carlo . 2025-03-29
MORE AT Google
Went last night for a catch up with friends. Ordered meal set b for 2 and meal set v for 2. Outstanding food with perfect portion size. Jean was super friendly and welcoming, as was the rest of the team! Highly recommend and worth booking in advance as it was busy throughout the evening!
Sterling Asahi . 2025-03-28
MORE AT Google
Not a great experience at all, my stomach still hurts, I don't understand the people who write "excellent food" don't they have a clue? Starter filled with water, bland, the dishes don't mention it, the word spice must be similar to that of Voldemort and should not be pronounced in the kitchen because there is absolutely none. It’s Bland my god. The dish ordered is definitely not the same served, full of fat, no meat as written in the description, no honestly didn't go there, there are many restaurants in the area and they can't be worse.
Adrien G . 2025-03-26
MORE AT Google
Super packed, managed to squeeze three of us in without a reservation in under five minutes! Good and really fast service and food was steaming hot.
Anna Joicey . 2025-03-22
MORE AT Google
Nice Chinese food, good for a casual dinner out
Flan Club . 2025-03-22
MORE AT Google
I’ve been here a few times before and I enjoyed it immensely as a child and I’ve recently come back as an adult to purchase Crab (ginger and spring onion) for my family. I cannot express how warm and welcoming the reception was and how quick and accommodating they all were. Everything was outstanding and I fully recommend.
Lydia Marie Singh . 2025-03-22
MORE AT Google
The only positive was that the food tasted okay. Like a lot of other reviews mention they tried to pressure into giving a tip on top of the service charge that is automatically applied. To top it off, the Ho Fun noodles gave my friend food poisoning to the point where he was being sick that same night.
Tom Palmer . 2025-03-21
MORE AT Google
Decent and genuine Chinese food. Slightly overpriced but acceptable.
Kim Pang . 2025-03-20
MORE AT Google
I've been eating fancy meals every day in London, but there are very few vegetables. My companion said he wanted to eat vegetables. London's Chinatown is located in the center of the city, small, and not dirty. If you want to eat Chinese food, where should you eat it? There are a few shops that are trying to attract customers, but let's avoid such shops. I had a bad experience in San Francisco a long time ago. This Chinese restaurant is famous for having the worst service in London. However, this place only accepts cash. While walking around and looking at the menu, I somehow decided on this place. The first floor was full, but we were seated on the second floor. A clean and comfortable shop. First, tea, jasmine tea. Cold jellyfish. Steamed shrimp dumplings. Stir-fried Chinese vegetables. My companion said he wanted vegetables, but after looking at the menu he changed his mind and ordered a Chinese BBQ mix, along with a Chinese beer. And special fried rice. At British restaurants, the seasoning is simple, probably because they value the ingredients. So you won't feel heavy after eating. All were extremely delicious. 81£ The service staff isn't bad either.
Southport . 2025-03-18
MORE AT Google
Super quick service and great food! The Peking duck was pretty spectacular, chicken & salted fish fried rice was really tasty too. Ice lemon tea was super refreshing and tastes just like how it’s made in Southeast Asia.
Nikita Chakravarti . 2025-03-16
MORE AT Google
Wonderful service, excellent food - lovely atmosphere - highly recommend!
Holbeach Parks . 2025-03-13
MORE AT Google
I recently had the pleasure of dining at San Chiu Dim, and I can definitely say it was one of the best Chinese food experiences I’ve ever had! From the moment we walked in, we were warmly greeted by the owner, Michael, and his amazing staff. Their hospitality was top-notch, making us feel truly welcome and well taken care of. The food was amazing! Every bite was fresh, flavorful and made with care. Michael and his team went above and beyond to make sure we had an unforgettable dining experience. Their kindness and attention to detail truly set this place apart. If you’re looking for amazing Chinese food and exceptional service, San Chiu Dim is the place to go! We’ll definitely be coming back!
Mikayla . 2025-03-13
MORE AT Google
Made a quick online dim sum order after a show in the area and despite it being close to close, they were friendly and welcoming. The dim sum were delicious, especially the soup dumplings, and ready super fast. Definitely recommend.
S Mel . 2025-03-11
MORE AT Google
The service was good and they were willing to help us get more food.
laamfung wong . 2025-03-09
MORE AT Google
rude stuff. overpriced for the size of portions. still hungry after eating here. the food was nice tho.
Nikoletta Chrysostomou . 2025-03-07
MORE AT Google
Mickael is the best !!! Wonderful restaurant thank you
PRINCE Froese . 2025-02-28
MORE AT Google
I highly recommend the stir fried Ho fun beef noodles with black bean sauce : simply DELICIOUS. Dumplings were ok. The music however was a bit loud and very "old school romantic". Part of the experience I guess.
Stanie Schlass . 2025-02-25
MORE AT Google
Delicious food and great staff ✨️
Theresa Rodwell . 2025-02-25
MORE AT Google
The dim sum was quite nice. 4 dimsum was definitely too much food for one person. They were reasonably priced. Really liked the Ha Gaw. The prawn inside was big and juicy. Lo bak Go (turnip cake) was fried really nicely. However, I don't believe it was made in-house based on how much rice flour was used in the cake. Char Siu pastry can be a bit better. It was likely due to the fact that I ordered it at 8:30pm, so it was not freshly out of the oven. Can definitely benefit from more char siu filling, though. The deep-fried custard buns were definitely fried to order. They were piping hot when served. They tasted how they should be. The service was not bad. They were happy to make recommendations on what's good. Overall, it's a nice place to have dim sum late evening.
K H . 2025-02-21
MORE AT Google
We very much enjoyed our meal at this restaurant. The food was delicious and the service was prompt and all of the staff very friendly. They seemed to take dietary/allergy concerns very seriously. Happy to recommend this restaurant.
Troy Lawrence . 2025-02-20
MORE AT Google
New to San Chiu Dim. We enjoyed some tasty dim sum - pork har gow, prawn sui mai, prawn cheung fan, beef balls and Vietnamese spring rolls. My son enjoyed tender slices of beef in black bean sauce and fried rice. The roast belly pork had a lovely salty and crispy skin. The only disappointment was the beef brisket and ho fun in soup and wonton noodles which were a little tasteless however that hasn't put us off from returning. Lovely welcoming staff.
Caron M . 2025-02-18
MORE AT Google
Went here for a birthday dinner party of 12. Originally booked for 10 people they were kind enough to accommodate the extra 2 people last minute. The food was very nice. Most of us opted for the set menu b. Everything was well seasoned and tasted beautiful. The portions we very generous and we all left very full and satisfied. China town can be overwhelming with choices for Chinese restaurants so I would highly recommend this place!
2 Gun Gomes . 2025-02-17
MORE AT Google
We walked in and only waited about three minutes to be seated. The food was delicious; I really enjoyed the seaweed, prawn, and chive dumplings. The staff were pleasant and promptly removed our empty plates. The waiting time for our food was reasonable, taking about five to eight minutes. I would definitely go back and recommend this place to others.
Marsha-lee Thompson . 2025-02-15
MORE AT Google
Great Experience with fresh food
Gelbert Domiciano . 2025-02-15
MORE AT Google
Recommend Har Gau(shrimp dumpling), and sun mai (pork dumpling), and the fried custard bun. Offered him some late at night, and excellent service - came in right before they close and they sell seated us and food came out quickly! Great people work there who can provide great recommendations!
Alice . 2025-02-14
MORE AT Google
Had some great food: the chicken and sweetcorn soup and stir fried chicken with mixed veg were lovely. (the mixed veg was mainly broccoli but still very nice). chinese broccoli in garlic was good too but too large of a portion for two people, so having a half portion as an option would be a good idea. The roast duck with rice was overly seasoned (salty) and came on the bone - this wasn't stated on the menu. But all in all a good experience and we'd come back again
Madeline Meakin . 2025-02-07
MORE AT Google
Their food is very nice and sweet. I will come here again. The employees are very friendly 🔥🔥💪 Mıchael @Mıss Sun this brother of ours is very high quality service was great he is shooting at the place
Akif In . 2025-02-05
MORE AT Google
Lovely, friendly and attentive staff. Food was a bit hit or miss. The custard buns were amazing and I would return for them alone. The sweet and sour chicken and egg fried rice was also really good. Unfortunately, the deep fried chicken dumplings and the vegetable noodles were a bit bland and left a lot to be desired.
Ella . 2025-02-03
MORE AT Google
Everything was great - Michael and Jen were helpful. Great service, food and decorations.
Mona Ghzal . 2025-02-03
MORE AT Google
Went as a party of 8. Food lovely and service very good. They even bought out a birthday surprise with a candle for my cousin. Would visit again.
Amy . 2025-02-02
MORE AT Google
Rapid service, absolute machine of a restaurant and dumplings slapped
Matthew Wade . 2025-02-01
MORE AT Google
Giving 5 stars! Never had better Beef Ho Fan. Morning glory was fresh and young. Service attentive and fast Looking forward to come back and try rest of the menu
Gayane Mushegyan . 2025-01-28
MORE AT Google
Really decent place to have dim sum. They serve the classics and done well. Not everything is the best I’ve had, but at least they are well made, arrives fresh and hot, tastes good. Very good service, and although not exactly cheap, it’s standard price for the location and very reasonable service charge. Will be back.
Wynn chandra . 2025-01-20
MORE AT Google
After being awake for over 24 hours from a long travel day we stumbled into this restaurant for a much needed dinner. We got a few dishes, including the thai fried rice and sweet and sour chicken and they were amazing! We also tried two different types of dumplings which were also some of the best I’ve ever had. The atmosphere is perfect and service is extremely fast and friendly. Overall would definitely come back!
BillieAnn Radcliffe . 2025-01-18
MORE AT Google
Excellent food and quick and friendly service. Highly recommended.
Henrik Jensen . 2025-01-10
MORE AT Google
The waiter was so rude. Was not properly responding to queries. Not just the waiter, nobody attended the table properly.
Photos Boiss . 2025-01-01
MORE AT Google
The best restaurant in London for gluten intolerant people, the waitress explains very well what you can eat and brings you gluten-free soy sauce. The dish has chicken, vegetables, mushrooms and a type of very good noodles. They serve you very well and without rushing. Thank you.
Vanesa Vanesa . 2024-12-31
MORE AT Google
we had a great lunch here- not a huge number of veggie options but what they have is very very good! the sichuan tofu was a particular highlight.
Ollie Williams . 2024-12-30
MORE AT Google
Good dim sum place in London Chinatown. They have all the standard options. We tried most of them. And they all tasted good. They are busy but there wasn’t much wait. The dishes arrive quickly too. This place is typical for a Chinese restaurant when it comes to service if you know what I mean. You won’t feel super welcome. But they get the job done. So depends on what’s important to you it can be a dealbreaker or in my case it doesn’t bother me much. :D We had a big group with some hangry ppl. So didn’t take any pictures of the foods.
Y Z . 2024-12-28
MORE AT Google
As soon as we walked in, we were greeted by this happy, friendly man. He was so sweet and hospitable throughout the whole experience. It has been years since I've had good chinese food, so I'm happy I came here. The place looks fancy and cosy at the same time. The table areas are so spacious and comfortable. The food was great! We had the chicken skewers, the beef stew, the egg fried rice, the pork belly, the lamb stew and wine. I would highly recommend here. I'm glad I found it amongst all the other restaurants.
Foodie girl . 2024-12-26
MORE AT Google
Wonderful food and service. We had the mapo tofu, fried noodles, soup dumplings and wonton soup. It was all incredibly tasty!
Elizabeth B . 2024-12-26
MORE AT Google
Lemon chicken very recommended. Service is fast but the place was kind of uncomfortable because of the many stairs. Taxes are not included in the prices.
Ivonne Araujo (Vonnie) . 2024-12-25
MORE AT Google
Fantastic food and the service was brilliant! 😀
Kevin Lewis . 2024-12-20
MORE AT Google
Had a wonderful set meal B. Food so tasty and thanks to Michael for his attention and help
Jeremy Boston . 2024-12-17
MORE AT Google
Had a Christmas meal with friends here. Excellent service, really good value. The poached Sichuan beef - £19 - could have fed about 8 people. We were sure it was a mistake. Recommended.
Ben Falk . 2024-12-16
MORE AT Google
The lady attending us was very friendly but other than that I’m sorry to say that we did not like this place at all. The vegetarian options weren’t great - I ordered rice and vegetable to go with the tofu sweet & sour. The rice was dry and tasteless and the vegetables were undercooked. It seemed kind of prepared in a hassle and was not seasoned. Below mediocre meal for a high price. Also right after finishing we were brought the bill without asking for it and felt pressured to leave quickly so they could occupy the table with new guests.
Evin Sahin . 2024-12-12
MORE AT Google
Sweet & Sour Chicken. Food was on the table quickly and tasted good. £12.80, rice is £4 extra. The store was well-stocked shortly after 3:30 p.m. on Thursday.
Jörg Röhrig . 2024-12-12
MORE AT Google
Michael, Ben and Sun are very kind and professional service, fast and efficient. Food are very delicious.
little cat . 2024-12-11
MORE AT Google
Sun, Michael and Ben gave us the best service, will come back here again. Great Chinese food and Dim Sum.
Sarah Garrett . 2024-12-09
MORE AT Google
The food is delicious. Knowing a good restaurant in Chinatown is an important tip to save time and money! I recommend trying the dishes over dim sum!
mijung kim . 2024-12-08
MORE AT Google
I cannot believe it but yesterday after having a fantastic night with my boyfriend we came to this restaurant. I’m not going to say much apart from, there was hair in the food!!!!!
Elizabeth Figueira . 2024-12-03
MORE AT Google
Excellent experience, all four of us had 2 starters each and one main course. We could not finish it, bottle of wine and water. Average spent 30£ per head. Thank u so much to Michael, O. Ray and Sun. We’ll be back soon!!!
Simon Fitere . 2024-12-02
MORE AT Google
I took my students there for lunch today and was impressed by the excellent service and the friendly staff. Thank you for providing ample space for us to dine comfortably. It was a delightful experience. The food was good. I miss the Golden egg yolk custard bun already. Should have ordered more.
JH Wang . 2024-11-29
MORE AT Google
Best Chinese I've tasted in years and very attentive staff. Tried the set menu with lobster and they were very accommodating with a dish change.
Teresa Sond . 2024-11-28
MORE AT Google
Excellent food and service. Have been several times and always pleased.
George Zychowicz . 2024-11-28
MORE AT Google
Returned for the fifth time, never fails with good food, good service. The staff very friendly and helpful. Greeted by Michael, a very nice guy, most helpful and welcoming. I had to phone as we were lost, he explained how to get there👍 we strongly recommend this restaurant, that's why we continually return.
Ron and Jill Knight . 2024-11-28
MORE AT Google
I recently visited this restaurant, and unfortunately, my experience left much to be desired. I felt misled as I was charged the gratuity twice—once included in the bill and then again suggested on the card machine. The staff bring the payment terminal directly to the table without giving you time to review the bill, and the machine defaults to prompting for an additional tip. This approach feels quite unrefined and leaves a sour impression despite the quality of the meal. Disappointing, to say the least.
Gerard Flores Coloma . 2024-11-25
MORE AT Google
The service was great and the food was also nice!
Kushagradhi Biswas . 2024-11-25
MORE AT Google
Tasty dim sum (Hong Kong taste 👍🏻), friendly staff, clean, great price too. They gave me some chilli oil automatically, that's wonderful!! My 3rd time visit and will return! Thanks.
C L . 2024-11-23
MORE AT Google
Very good food and experience. I recomand the restaurant.
Barna Nicoleta . 2024-11-23
MORE AT Google
Best food in town! The staffs are extremely friendly, especially Michael!
Felix Chang . 2024-11-22
MORE AT Google
Really good dim sum with friendly quick service. Highly recommend the squid cake and soup dumplings
Imogen Head . 2024-11-21
MORE AT Google
Amazing restaurant, very pretty and the food was fantastic, the service and the owner in particular stand out! Very clear they care alot!
William Dilley . 2024-11-19
MORE AT Google
My favorite restaurant in this part of London. Whenever I'm in London I visit this restaurant. I even got engaged there 😁❤️ Good food, atmospheric place and nice service.
X X . 2024-11-11
MORE AT Google
Very poor food, not worth the price at all. I ate crispy beef: very thin steaks where only dough and starch; I could not taste the beef; very hard and barely warm. The rice is cold and sticky. Waiter without any smile. You will have to pay +12% on top of the menu price. Very bad
Jonas PauliusII . 2024-11-10
MORE AT Google
Went in and asked for spicy noodles, they said they could do it but then they weren't spicy and didn't taste any good. They said they would get chili oil but then just got ciracha sauce as they didn't have any chili oil for vegetarians. When asked if it could make it spicier with chili's, they charged us for the chopped chilis. Horrible food and Horrible service. Update: I got an email from whoever was looking after their email account and was provided a 10% discount on my next meal. Absolute waste of time! I do not know how this place has got 4 stars in the first place and would pay close attention to their 5 star and 1 star reviews. WOULD NOT RECOMMEND, DO STAY AWAY!
Jovan F . 2024-11-09
MORE AT Google
Delicious food and excellent service! Xiao long bao is so yummy! 😍
John Mark Pabona . 2024-11-03
MORE AT Google
Very friendly staff and great dim sum!
Dorota Spieler . 2024-11-01
MORE AT Google
Dim sum were excellent. Top service
Bertrand Treuthardt . 2024-10-26
MORE AT Google
The food is horrible. The chef doesn’t know how to chop a duck. It is ridiculous. I will never spend my money here again.
Vincent Chu . 2024-10-25
MORE AT Google
Lovely food! We tried prawn dumpling, 'crispy shredded beef with sweet and spicy sauce', 'calamary' and 'noodle with prawn'. We liked everything except the beef. it was too sweet. The service was average, they asked to take the plates away several times even though there was still food..
Ebru Güney . 2024-10-22
MORE AT Google
Duck is very good, and they are very fast in the kitchen. Servers are quick, but seem a bit emotion-less. The atmosphere is very calm.
conwies . 2024-10-20
MORE AT Google
First time I visit this Chinese restaurant in Chinatown and it was the right choice. They offer dimsum also in the evening and it was great! Very tasty and good portion for sharing! The mixed vegetable noodles also offered a different great taste to the palate! The taste and texture of the noodle is different compared to the other chinese restaurant. A must visit! Great food at an affordable prices! 4 kinds of dimsum and mixed vegetable noodles for £33 including service charge!
Sandrah Garcia Loo . 2024-10-19
MORE AT Google
I loved their dim sums. We began with the basics and liked every one of them. We were put on the upper floor - warmer and quieter 👍🏻 decent food at a reasonable price without a queue (saturday 1pm)
Hayeon Shim . 2024-10-17
MORE AT Google
Great food. Added to my "always visit when in London list". The duck appetizer was especially delicious.
Lelise Cook . 2024-10-16
MORE AT Google
Quiet on a Wednesday lunchtime, we wondered if the dim sum was actually made to order rather than pre prepared as it was so fresh. The atmosphere wasn't buzzing but that's fine, we were there for the food and will return.
Peter Stockdale . 2024-10-16
MORE AT Google
Recently visited this restaurant and we were all very impressed with the food and service.... especially the crispy pork, and crispy duck dishes....they were amazing!!! The vegetable dish with cashew nuts and asparagus... delicious!!! Seafood fried rice.... delightful....in all, an amazing experience...we will definitely be back... Been thinking and talking about that meal, over and over again.....how tasty it was....thank youuuuuu!!!!
Martineze Lovellbastien . 2024-10-16
MORE AT Google
Food was greasy and bland, nothing terrible but nothing to write home about. They were super friendly and accommodating with our baby and the service was great.
Alexandra A . 2024-10-15
MORE AT Google
Soup dumplings are absolute happiness in the mouth! Everything we had was delicious and the service was absolutely great!
Michaela F . 2024-10-11
MORE AT Google
Lovely family restaurant and felt food had a homely feel… very tasty
Sheeba Sadasivan . 2024-10-09
MORE AT Google
This is one of the smaller restaurants in Chinatown situated in the less crowded Lisle Street. Not withstanding to its size, the restaurant boosts an extensive menu like many of its competitors. We tried dim sums at lunch as that’s the staple for Cantonese cuisine & time of the day. Two of the main dishes like prawn dumplings & chives dumplings were good, but the soup dumplings were quite mediocre. We also had a plate of the three types of barbecued meat. It was actually a disappointment as the meat did not appear appetising. Skins were not crunchy & roasted pork was far too fatty to consume.
Lorna W . 2024-10-07
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
Similary restaurants in London
1140 Opinions
Guiness was good when we visited! Service was fast and friendly. Nice location and pub.
751 Opinions
A long weekend in London with my beautiful lady and after a busy walking day we were onto our 2nd Marylebone pub. And a super pub it is!! Hidden away in the back streets with plenty of locals we loved it. Unfortunately they were closing for a private function an hour later but no matter we still enjoyed the beer and atmosphere in a quirky small pub. And…..they had a millennium falcon flying above the bar which was a real bonus. Strange little cubbyhole areas which can be reserved was another feature I have never seen before!! Nice bar staff….shame we couldn’t stay longer….but we will be back!!
286 Opinions
What a nasty experience. We booked the Teppanyaki restaurant at The Colony Club weeks in advance for our anniversary. It was meant to be a special night. My partner made the booking through OpenTable, and I was sent a separate email to confirm attendance. I accepted the invite. I read the policy. Nowhere in that email was I told that I would need a physical ID. If it was, I would have brought it. I almost always do. But this was a special occasion. I carried a small purse and was intentional about what I brought. On the night, traffic was bad due to road closures. We spent nearly an hour trying to get there and attempted to call the restaurant multiple times. Their phone didn’t even connect. No ring, no message, just dead. We finally got through via live chat and explained we were delayed. About ten minutes before arrival, we were told we would need a physical ID to enter. My partner had his. I had a digital copy of my passport, but they refused to accept it. What followed was the most humiliating and unpleasant encounter I’ve ever had at a supposed luxury venue. We were met at the door by a bouncer, a Black man, whose attitude and tone were immediately dismissive. He didn’t care about what we had to say. We explained everything calmly. We were polite. We weren’t causing a scene. But he looked at us like we were nobodies and spoke to us as though we didn’t deserve to be there. He didn’t try to help. He didn’t care that we had travelled nearly an hour and made a reservation. He just shut us down cold. We asked to speak to someone else. He said no. His exact response was, “You’re not going in.” And that was that. Eventually, someone named Diego came out. For the first time, I felt heard. He explained the situation clearly, calmly, and with respect. He told us about the ID policy and why the venue requires it. At least he had the decency to treat us like human beings. My heart genuinely felt lighter speaking to him. But by then, it was too late. We were still denied entry. We asked for a refund. Refused. We asked to reschedule. Refused. We left hungry, embarrassed, and completely disappointed. A waste of time, effort, and money. This isn’t just about being denied entry. It’s about how we were spoken to. How we were dismissed. How there was no care, no warmth, and no accountability. The Colony Club needs to review the way their security staff treat people!! You cannot claim to be a luxury establishment and have staff who lack basic emotional intelligence and people skills.