Bella Italia Shaftesbury Avenue in City of London, Westminster

Great meal and the service I got was brilliant

Had an amazing server called Connor he was very attentive and super helpful!!!!!! Made the experience 10 times better

Always visit Bella Italia when going to the theatre

Love this Bella Italia, the food is always amazing and served so fast, always really tasty. Prices are okay, lots of deals on the app. Kids meals are great, well priced and include a drink. The caramelised onion flatbread is amazing!

A relaxing atmosphere and haven away from the busy Friday, late afternoon chaos. Food was banging. Service was fab.

Alexandra served us on Monday 12th May she was the best waitress we’ve ever had! Fabulous service and such a lovely bubbly personality!!! Our day was made by ur happiness🩷 Love the Two Ruby’s (blonde & curly!)

Alexandra our waitress was lovely and food was fab xx

It's very delicious. Sure enough, there is no bad Italian food!

We reserved a table, as the restaurant fills up quickly, service was very busy, our food came fast for how busy the restaurant was. The food was tasty but sadly not a great vegetarian menu. Toilets downstairs, so not disabled friendly and seating plan is tight so a wheelchair / mobility scooter would struggle.

Good restaurant, a little expensive. Ideally located

The place is good. All clean and nice. The food what can I say...perfect! I've celiac disease and coming here it's the best option. I would like to make a special mention to the waitress Alexandra : she is so attentive and helpful. 10 out of 10 she and the restaurant.

Great last minute visit. Alexandra was great and gave great wine recommendations.. will definitely come back…

Excellent service, staff were really friendly and super attentive. Food was fresh and tasty.

Not up to my expectations. Here is I would rate the food items my wife and I ordered: Mozzarella sticks - 3.5/5 Vegetariana pizza - 3/5 Spinach & Ricotta Cannelloni - 2.5/5 The toilets had no soap, and the service was not up to the mark, and then we got an additional 6 pounds of service charges added by the staff. Not worth the money.

Very good experience thanks to Susan!!!

The food was yummy. My waitress Zuzana was extremely helpful and I got £100 free food due to their deal ( if ur name was Bella)

A brilliant visit with excellent service.

Came here on a Wednesday afternoon, had a lovely time. Zuzana served us, very friendly and fun, would come back again. also good vegan options, that taste nice!

zuzana was great, we really enjoyed our meal and the bella day promotion, and we were taken great care of.

Food is amazing, atmosphere is even better and Zuzana is friendly and always there to help.

Great food and service. Thank you Zuzana!

Amazing service from Zuzana thank you!

Monica was amazing! She went above and beyond for us for Bella appreciation day! Thank you Monica!

Staff is very kind and asked us if we have any allergies, food is great

Alexandra is a superstar — she is so fast and efficient!

Alexandra was amazing! Was incredibly kind, caring, and attentive. Would definitely come back

The restaurant is amazing, the staff as well, I was really impressed by Claudia, she delivered the best customer service and she recommended me a very delicious dish, she was very professional and friendly! I had a great time, I will definetely come back again!

Very beautiful place, the waiter (Michal) was very nice to us and the food & desserts were delicious. I recommend.

The place is very nice and pleasant, and the service was excellent. Michal was very kind and friendly.

Very pleasant atmosphere, friendly and attentive staff. The food was excellent, beautifully presented, and tasted perfect. We will definitely be happy to come back!🤗

Excellent as always - We keep coming back as we know we’ll receive great service and great food that is good value for money!

I like it, nice servise ;) The waiter Michal was nice to us:)

Food was very delicious, waiter (michal) was very nice to us, perfect restaurant!

Wonderful experience and food at Bella Italia. Zuzana was a wonderful hostess/waitress and my daughter and I taught her how to cure hiccups 😉. Hoping to come back to London soon and if I do w will definitely pop into Bella Italia for a very yummy Gamberoni oh and the dough balls delicious, my daughter only allowed me to have one 🤦‍♀️

Bella Italia is one of my favourite restaurant, first of all food is great , but also the service is exceptional ! I saw there are some new people , I noticed Claudia taking in mind is a new person , I loved her service ! She was new but I could see she want to learn , very friendly and helpful! We all was new on our jobs and is taking a bit to learn all the things, but I was very satisfied after all from all the services! Very satisfied , definitely will recommend and i will come again !🫡Good Luck Claudia 👍

Monica is an expert at her job and she is incredibly polite and friendly. She definitely deserves a pay rise!

Reservamos en línea después de un espectáculo y llegamos bastante tarde para un domingo por la noche. Esto no fue ningún problema para el personal y nuestra mesa nos estaba esperando. No tenemos prisa en absoluto y había un buen ambiente. El menú tenía un montón de opciones vegetarianas para mi esposa. Cuando llegó la comida estaba absolutamente delicioso. Personal encantador y buena comida. Sin duda recomendaría

Alexandra was awesome! Best service so far on this trip to the UK. She is a rock star ⭐✨ pizza was delicious 😋

Alexandra's service was amazing. She was funny, attentive, friendly and calm while dealing with a packed dinner service. We were so impressed!

Really good food! Nice atmosphere and music.

Great food,prompt service and our waitress "Sylvana" looked after us like we were the only ones there. Thankyou for a pleasurable meal.

La comida era muy agradable y bueno. El servicio fue rápido. Si quieres comida italiana entra aquí. La ubicación es en la carretera principal. El lugar está limpio y el personal es amable.

One of the friendliest staff I’ve ever seen! Definitely coming back :)

Amazing food - i tried the carbonara and the pencetta was nice and crispy. Thank you Bella Italia family and Silvana who served me!

An restaurant with great food and 5 star staff . Loved it . I will definitely come again ❤️❤️❤️❤️

Our server was "Victoria " and she was lovely, very efficient and polite and friendly . We had a lovely meal from the set menu . I would recommend.

best italian restaurant we have been to so far in london. the service was so quick and our server was lovely. the food was impeccable as well. definitely recommend the pizza with some hot honey drizzle.

Came here for dinner after working late and despite it being full and incredibly busy during that evening, Mate and his team delivered great service throughout to us. I had the two course for £20 (meatballs and Bolognese) which were tasty, nicely seasoned, came out quickly and overall very satisfied with my meal. Staff were very attentive, social and didn't rush us at any point either. Recommended.

A great place for pre-theatre lunch.

Great place, perfect and delicious food. Affordable price and very well located. Victoria waited on us and the service was perfect. I will return.

It is the best place in the world, Victoria is the best of all, it is incredible, the food is delicious, thank you

Very good service from Victoria

Perfect service, great food. Victoria attended to us, super nice and fast and attentive service.

Great food and drinks, the manager Michael is so attentive.

Niki was amazing! So lovely and helpful. Food came very quick and was delicious. Would definitely eat here again!

Niki was very lovely for our table! She made us feel very comfortable and was lovely to us. The food was very tasty - I have an allegedly and my food came out just 2 minutes after everyone else’s which made me feel comfortable knowing that it was taken seriously! Thank you again Niki!

Excellent friendly attentive service tonight from Wiktoria. Thank you 😊

Wiktoria was very helpful and nice, the food was phenomenal. I will come back for sure. Thank you, Wiktoria

Nice atmosphere, good food. Wiktoria was very helpful and nice

Alexandra was super helpful and attentive so we had a wonderful evening. She helped us move to a roomier table and ensured our service was quick! Food was delicious we had the goats cheese pasta with garlic bread, a strawberry daiquiri and mojito

Vine aquí para cenar el viernes por la noche - fue de unos 5 minutos de camarero para la mesa, pero rápidamente sentado. Comida y bebidas servidas rápidamente y disfrutamos de lo que teníamos. Servicio bueno sin ser intrusivo. Desearía que los lugares dejaran de agregar propinas, ya que probablemente habría dado propinas a nuestro servidor más de lo que ponen, pero creo que las empresas son ignorantes y agregar estas automáticamente, por lo tanto, no pagará extra. Otro bono - descuento de luz azul en un viernes nos ahorró en nuestra factura

Had pre theatre dinner. Husband had the garlic prawns for starters, I had olives. For mains we both had the milanese chicken will loaded fries. We were very pleasantly surprised. Food was excellent.

Busy, but the staff made us very welcome and that we were important to them. Lovely food, too!

We were in Chinatown, Soho area and wasn't in the mood to eat Chinese or to spend a fortune on fancy restaurants. So went in here, food is decent and the Merlot was good.

Victoria was a brilliant waitress and the food was delicious.

Very good address, good Italian cuisine.

Very nice vegetarian pizza 👍👍👍👍👍👍👍 nice welcome Pizza 🍕🍕🍕 Too bad he loses 1 point because he didn't cut it and bring me a roll to cut it I would have preferred that he did it since I asked otherwise the rest is great

Honestly super good the prices are super affordable

Good pasta, quick waiting time and overall pleasant experience the only thing I would say is that the tables are quite close together and getting in was. Abut of a squeeze. But the food was lovely !

The food is delicious but the hostess is terrible and made for an unpleasant atmosphere which is a shame. She was really annoying and condescending for no reason. I definitely recommend anyone who wants to eat well but also be treated well (by the hostess) not to go here.

Dear Bella Italia Customer Service, I’m writing to share my disappointment with the service during my recent visit. There was no staff to greet guests, leaving multiple groups waiting while being told to “wait 2-5 minutes” as the manager and another staff member unloaded a drink delivery. Every single guest arrival was ignored throughout our visit, and this continued until we left. Once seated, it took 20 minutes to receive two coffees and a cake. The male waiter was polite and hardworking, but he was clearly overwhelmed. He had to greet guests, take and deliver orders, and even make cocktails and coffees on his own, as no other staff were present on the floor to assist him. The lack of organization, staffing, and support severely impacted the experience. I hope these issues are addressed to ensure better service in the future. Kind regards

This is close to the theatres in Shaftesbury Avenue and a short walk from Charing Cross station. The waitress immediately asks if I have any allergies or intolerances. The restaurant is clean, and the staff are polite and courteous. The staff give you time to choose your meal and drink. And there is so much to choose from including tradittional pizzas. I ordered Pollo Funghi which is mushroom and chicken with pasta. It was hot and tasty and would recommend it, if you hadn't tried it before. I finished with one of favourites sticky toffee pudding which came with a scoop of ice cream. The price for the meal and some drinks was reasonable. I definitely would visit again if in that part of theatre land.

hideous welcome, made to stand in doorway in the cold to wait, they forgot half the order and then huffed off to resolve the issue, whilst I remained in the doorway with my daughter. They eventually returned with the other half of the order, no apology and quick dismissal. When it came to eating the food, it became clear that the forgotten half of the order had been rushed, not fully cooked and really poor quality, whilst the first half was stone cold and had obviously just been left waiting.

An extraordinary expirience. 10/10. Best person Alexa.

Ivan was tremendous. An absolute delight. Smiling, prompt service even when so busy for the theatre. I can see Ivan as a future Manager.

Delicious food and very good service

Alexandra was lovely, she took good care of us with her beaufiful smile! I

Waitress Alexandra is very polite and welcomes you very friendly. Delicious italian food.

Food and drink were excellent and staff were amazing. I booked the table from the app on my phone while on the coach from Norwich to London to see a Show. We had limited time for the meal but we had no problem eating our main course and drinking two bottles of wine between 5 of us before we left in good time for the show at 2.30 and we only arrived at the restaurant at 1.30. Absolutely 💯 brilliant and delicious. Thank you 🙏🏻

Great food and excellent customer service. I experienced amazing customer service by the lovely Monica. Very kid friendly place and very polite. Made our experience perfect. Thank you so much.

An amazing overall experience topped up with Monika's great customer service. Unforgetable!

Basic pasta menu but did the trick when we were hungry and short of time. Excellent setvice from Amy

Lovely atmosphere not only due to their good food but also the fantastic customer service from Monika who goes above and beyond to make us feel welcomed.

Lovely staff , had a small problem which Alexa sorted out immediately, would recommend this restaurant 100%

Fabulous experience the food is top notch and the service was absolutely fantastic thanks to alexandra… definitely will be back

I try Shaftesbury branch today evening. The taste of food was amazing and much more better and fresher than others Bella Italias I have ever tried. Victoria served us and she was very approachable and friendly. I will head again to this branch in near future.

Family friendly restaurant with good food. Thanks Alexa for the excellent service!

My waiter Alexa was amazing! She treated my family amazing and the place was so good. She was so kind and her drinks were amazing. I recommend this place and if you can, ask for Alexandra!!!

Wonderfull server Alexa, she was awesome and very patient with us :)

Great service by Alexa! She is an asset for the store!

Good pizzas at quite affordable prices in Soho!! One of the best gluten-free brownies I have ever tasted!!!

Rude service to the max. They kept us waiting for 15 minutes at the entrance, with 5 empty tables. Even her colleague at the bar asked if they wouldn't seat us and told her there was no rush. Finally, we left. They don't feel like working.

Mientras nos alojamos en un hotel en Shaftesbury Avenue dimos un corto paseo hasta el restaurante para nuestra cena. Como visitante discapacitado fui tratado con respeto y totalmente apoyado por el personal. Todo el personal era profesional y cortés. Toda la comida... entrante, red, bebidas, etc. eran de un alto nivel e increíblemente sabroso. Una excelente relación calidad-precio comida y experiencia. Sin duda recomendaría una visita.

Served by Victoria who was lovely, nice food, good service

We came to this Bella italia before watching a theatre in the evening, the food was fantastic, and the servers were really accommodating. It was lovely to sit and watch the world go by from a booth near the window!! Would highly recommend to anyone in the area.

Beer was a little expensive, pizza wasn't that big ,good service though

Victoria was very polite and cute! The food is alright :)

Staff were great! two of the party of three had food restrictions, which was safely explained what each person could eat. Great food and service.

Food service was very quick and the server was very attentive. Food was really nice. Was quiet when we went in but started to get busier around 1730. There are more tables round back but if you're going before a show maybe book a table, especially if in a group larger than 4

Without more, look for the mozzarella in the pomodoro mozzarella :(