Bella Italia Shaftesbury Avenue in City of London, Westminster

Monica is an expert at her job and she is incredibly polite and friendly. She definitely deserves a pay rise!

Alexandra was awesome! Best service so far on this trip to the UK. She is a rock star ⭐✨ pizza was delicious 😋

Alexandra's service was amazing. She was funny, attentive, friendly and calm while dealing with a packed dinner service. We were so impressed!

Really good food! Nice atmosphere and music.

Great food,prompt service and our waitress "Sylvana" looked after us like we were the only ones there. Thankyou for a pleasurable meal.

An restaurant with great food and 5 star staff . Loved it . I will definitely come again ❤️❤️❤️❤️

One of the friendliest staff I’ve ever seen! Definitely coming back :)

Amazing food - i tried the carbonara and the pencetta was nice and crispy. Thank you Bella Italia family and Silvana who served me!

Our server was "Victoria " and she was lovely, very efficient and polite and friendly . We had a lovely meal from the set menu . I would recommend.

best italian restaurant we have been to so far in london. the service was so quick and our server was lovely. the food was impeccable as well. definitely recommend the pizza with some hot honey drizzle.

Came here for dinner after working late and despite it being full and incredibly busy during that evening, Mate and his team delivered great service throughout to us. I had the two course for £20 (meatballs and Bolognese) which were tasty, nicely seasoned, came out quickly and overall very satisfied with my meal. Staff were very attentive, social and didn't rush us at any point either. Recommended.

A great place for pre-theatre lunch.

Perfect service, great food. Victoria attended to us, super nice and fast and attentive service.

It is the best place in the world, Victoria is the best of all, it is incredible, the food is delicious, thank you

Great place, perfect and delicious food. Affordable price and very well located. Victoria waited on us and the service was perfect. I will return.

Very good service from Victoria

Great food and drinks, the manager Michael is so attentive.

Niki was amazing! So lovely and helpful. Food came very quick and was delicious. Would definitely eat here again!

Niki was very lovely for our table! She made us feel very comfortable and was lovely to us. The food was very tasty - I have an allegedly and my food came out just 2 minutes after everyone else’s which made me feel comfortable knowing that it was taken seriously! Thank you again Niki!

Excellent friendly attentive service tonight from Wiktoria. Thank you 😊

Nice atmosphere, good food. Wiktoria was very helpful and nice

Wiktoria was very helpful and nice, the food was phenomenal. I will come back for sure. Thank you, Wiktoria

Alexandra was super helpful and attentive so we had a wonderful evening. She helped us move to a roomier table and ensured our service was quick! Food was delicious we had the goats cheese pasta with garlic bread, a strawberry daiquiri and mojito

Busy, but the staff made us very welcome and that we were important to them. Lovely food, too!

Had pre theatre dinner. Husband had the garlic prawns for starters, I had olives. For mains we both had the milanese chicken will loaded fries. We were very pleasantly surprised. Food was excellent.

We were in Chinatown, Soho area and wasn't in the mood to eat Chinese or to spend a fortune on fancy restaurants. So went in here, food is decent and the Merlot was good.

Victoria was a brilliant waitress and the food was delicious.

Very good address, good Italian cuisine.

Honestly super good the prices are super affordable

Very nice vegetarian pizza 👍👍👍👍👍👍👍 nice welcome Pizza 🍕🍕🍕 Too bad he loses 1 point because he didn't cut it and bring me a roll to cut it I would have preferred that he did it since I asked otherwise the rest is great

Good pasta, quick waiting time and overall pleasant experience the only thing I would say is that the tables are quite close together and getting in was. Abut of a squeeze. But the food was lovely !

The food is delicious but the hostess is terrible and made for an unpleasant atmosphere which is a shame. She was really annoying and condescending for no reason. I definitely recommend anyone who wants to eat well but also be treated well (by the hostess) not to go here.

Dear Bella Italia Customer Service, I’m writing to share my disappointment with the service during my recent visit. There was no staff to greet guests, leaving multiple groups waiting while being told to “wait 2-5 minutes” as the manager and another staff member unloaded a drink delivery. Every single guest arrival was ignored throughout our visit, and this continued until we left. Once seated, it took 20 minutes to receive two coffees and a cake. The male waiter was polite and hardworking, but he was clearly overwhelmed. He had to greet guests, take and deliver orders, and even make cocktails and coffees on his own, as no other staff were present on the floor to assist him. The lack of organization, staffing, and support severely impacted the experience. I hope these issues are addressed to ensure better service in the future. Kind regards

This is close to the theatres in Shaftesbury Avenue and a short walk from Charing Cross station. The waitress immediately asks if I have any allergies or intolerances. The restaurant is clean, and the staff are polite and courteous. The staff give you time to choose your meal and drink. And there is so much to choose from including tradittional pizzas. I ordered Pollo Funghi which is mushroom and chicken with pasta. It was hot and tasty and would recommend it, if you hadn't tried it before. I finished with one of favourites sticky toffee pudding which came with a scoop of ice cream. The price for the meal and some drinks was reasonable. I definitely would visit again if in that part of theatre land.

hideous welcome, made to stand in doorway in the cold to wait, they forgot half the order and then huffed off to resolve the issue, whilst I remained in the doorway with my daughter. They eventually returned with the other half of the order, no apology and quick dismissal. When it came to eating the food, it became clear that the forgotten half of the order had been rushed, not fully cooked and really poor quality, whilst the first half was stone cold and had obviously just been left waiting.

An extraordinary expirience. 10/10. Best person Alexa.

Ivan was tremendous. An absolute delight. Smiling, prompt service even when so busy for the theatre. I can see Ivan as a future Manager.

Delicious food and very good service

Alexandra was lovely, she took good care of us with her beaufiful smile! I

Waitress Alexandra is very polite and welcomes you very friendly. Delicious italian food.

Food and drink were excellent and staff were amazing. I booked the table from the app on my phone while on the coach from Norwich to London to see a Show. We had limited time for the meal but we had no problem eating our main course and drinking two bottles of wine between 5 of us before we left in good time for the show at 2.30 and we only arrived at the restaurant at 1.30. Absolutely 💯 brilliant and delicious. Thank you 🙏🏻

Great food and excellent customer service. I experienced amazing customer service by the lovely Monica. Very kid friendly place and very polite. Made our experience perfect. Thank you so much.

Basic pasta menu but did the trick when we were hungry and short of time. Excellent setvice from Amy

An amazing overall experience topped up with Monika's great customer service. Unforgetable!

Lovely atmosphere not only due to their good food but also the fantastic customer service from Monika who goes above and beyond to make us feel welcomed.

Lovely staff , had a small problem which Alexa sorted out immediately, would recommend this restaurant 100%

Fabulous experience the food is top notch and the service was absolutely fantastic thanks to alexandra… definitely will be back

Family friendly restaurant with good food. Thanks Alexa for the excellent service!

I try Shaftesbury branch today evening. The taste of food was amazing and much more better and fresher than others Bella Italias I have ever tried. Victoria served us and she was very approachable and friendly. I will head again to this branch in near future.

My waiter Alexa was amazing! She treated my family amazing and the place was so good. She was so kind and her drinks were amazing. I recommend this place and if you can, ask for Alexandra!!!

Wonderfull server Alexa, she was awesome and very patient with us :)

Great service by Alexa! She is an asset for the store!

Rude service to the max. They kept us waiting for 15 minutes at the entrance, with 5 empty tables. Even her colleague at the bar asked if they wouldn't seat us and told her there was no rush. Finally, we left. They don't feel like working.

Good pizzas at quite affordable prices in Soho!! One of the best gluten-free brownies I have ever tasted!!!

Beer was a little expensive, pizza wasn't that big ,good service though

Served by Victoria who was lovely, nice food, good service

Victoria was very polite and cute! The food is alright :)

We came to this Bella italia before watching a theatre in the evening, the food was fantastic, and the servers were really accommodating. It was lovely to sit and watch the world go by from a booth near the window!! Would highly recommend to anyone in the area.

Staff were great! two of the party of three had food restrictions, which was safely explained what each person could eat. Great food and service.

Without more, look for the mozzarella in the pomodoro mozzarella :(

Food service was very quick and the server was very attentive. Food was really nice. Was quiet when we went in but started to get busier around 1730. There are more tables round back but if you're going before a show maybe book a table, especially if in a group larger than 4

We ordered a pizza and a pasta, it was 1 hour late… Fully cold, very tiny portions. The flavors were not bad but i wont try this restaurant again.

Alexandra our server was just a delight!! 🤍🤍🤍

The restaurant was freezing cold and the food was below average. I’d never go back. The Fanta Zero was nice.

The Food was awful. It's the 1st time I couldn't eat my plate. Just for wine I would go again as the service and location were good.

Good prices to be in central London, the portions are good and they have different an options in the menu, I try the lasagna and was really tasty I recommend. Is a good place with good prices so give it a try

Staff member Victoria was attentive, polite, and also very patient while dealing with some critical customers on the next table. Sadly one of our desired dishes wasn’t available, but Victoria recommended a good alternative.

It was all very tasty 😋😋thanks also to the service and great advice, Greg was very helpful with the selection and very, very friendly, I can only recommend it!

We were there for dinner on a Wednesday evening. We had by far the best meal there during our six-day stay in London. The service was first class. We can only recommend it.

Quite busy and we didn't have a table booked. We were seated as long as we were finished within the hour. Both had Mushroom al Forno starter and Lasagne main, which were delicious. Got really busy by the time we were leaving. Great staff, thank you for giving us a table.

Great food,lovely place and staff.had relaxing meal,reasonable prices for London

It was a combination of the quality of the food and the excellent staff and service

Pizza was really good as well as the cannelloni.

Excellent customer service - came in last minute.com after a long day shopping. Food came out quick and delicious. Thank you for your hospitality

Good food. Friendly helpful staff.

Exceptional food and service, special shout out to Zoltan who looked after us during our stop, lovely fella. Will visit again

The waiters are very nice and the food is very good. Good value for money I recommend

The place we went to for dinner was a nice calzone pizza with burgers and vegetables in a closed half-moon shaped flatbread or flatbread style. I can recommend it for vegetarians or those who do not want to eat pork, because their chicken pizza had bacon. Since the BBQ chicken pizza we ordered had pork, we had to pay for it before eating it. Why add pork to a chicken product? Vegetarian pizza is also nice, the beer is an ordinary 660cc beer.

We were very disappointed with our visit. A new waiter took our order. My son specified he wanted an alcohol free beer. When we had finished our meal my son said he felt odd. When checking the bill they had given him alcohol, this was absolutely disgusting and we complained as he had to drive home to Bristol and had been served 2 alcoholic beers instead of alcohol free. My other son spoke to the waiter concerned and then to the manager. Even though the waiter apologised this was not good enough and the damage was done. My son has to wait several hours before he could drive home. Also we found it disappointing there was no disabled toilets and the main toilets were down a steep flight of steps. My Mother in law struggled as she has hip issues.

a tasty variety of italian food, with friendly employees and a great atmosphere🇮🇹x

This place was great, the food was great, Alexandra was super nice and cool. Definitely would come back.

The lasagna was THE BEST I’ve had in years. So much so that I’m coming back for Christmas dinner! Thank you also for the best service Alexandra! ⭐️⭐️⭐️⭐️⭐️

Fast service and delicious dishes

Victoria made us feel welcome and and have us a great service.

Absolutely lovely place, with lovely food and atmosphere. The staff, especially Victoria are so nice and welcoming, I'd definitely come back!

Would like to say a big thank you and well done to Victoria. She was left alone in a busy restaurant due to illness of other staff. She worked like an absolute trooper. All our food was delicious and hot. Victoria is a credit to your company and should be rewarded for her endurance at what must've have been quite and overwhelming night!

Very good food, great service, shout out Victoria

Went the extra mile, in and out on a busy night in 35 minutes for a theatre visit. Awesome!

Incredible food and service from Victoria :)

Enjoyed our meal at Bella italia. They accommodated our large group at very short notice on the weekend. The food was delicious, highly recommended.

Very welcoming, Monika gave us a fantastic service. The food is delicious, wine as well

Lovely meal. Accommodated us last minute . Victoria was amazing an so attentive thank you

I went to this place, just to eat Italian dishes. Of course I ordered a pizza, which despite having waited more than 30 minutes, arrived something that looked like everything but a pizza. It was very flat, crispy, hard and looked like one of those frozen pizzas, practically an insult to the Italian cuisine. One tip, instead of writing Italian cuisine, write cuisine that would like to copy the Italian one, since there was only background music.

Lovely food, very sweet server Wiktoria made sure we were well looked after - would come again before going to a show!

Victoria was our server during our visit. She was lovely and we had a great dinner :)

Wiktoria was our server and she took really good care of us! The food was tasty and the music was fun :)

Victoria our waitress was lovely and looked after us. Food was good

Very crowded, but I did not need a booking. The staff was very friendly and well trained. Despite being very busy, they did well and me and my partener had a lovely dinner. The food was very good.

This chain restaurant is ideally situated on a street near Soho, directly facing Chinatown, which makes it a highly convenient spot. The food quality is impressive, and their pizza stands out with a delightful twist—topped with baked pasta, creating a unique and flavorful experience. However, I found the drinks and desserts to be rather average. I look forward to returning to explore other offerings on their menu.

Spicy sausage was actually spicy and had AMAZING flavor. Pizza was amazing as well. They really know how to pour flavor into their food. Added this to my favs on Google maps whenever I come back to London from the States