Premier Inn London Victoria hotel in City of London, Westminster

A comfortable stay for one night. Shamed, Jaspreet and Ranga were particularly helpful in arranging an early meal, taking the order delivering dinner.

This hotel is in the best location if you need the tube or train because it is next to victoria station and and not a far walk from many attractions. The bed was comfortable and the breakfast was delicious. The room was spacious (family room) and the bathroom was clean. Elevators for strollers and accessibility. However, there is a lift for the outside stairs that needs staff assistance so we carried the stroller up a few stairs which was no problem. A person with a wheeler chair might need a little more time for the staff to assist with the outside lift. We walked to the tube every day and it was super convenient. The circle and district line is at the victoria tube station and connect with Paddington station too. We walked to the south bank down to the tower bridge and back through town to the hotel. It was a nice long walk but the hotel was the best location for us. It was much cheaper than hotels nearby. My travel agent couldn't get a better deal either! I was extremely happy with my choice. The only other thing was the tub is higher than the bathroom floor. It is a long step down out of the tub. there should be a better support bar to grab and hold on when getting out for the clumsy short old people like me. Not very much room for clothing if you like to take everything out on a long stay.

We stayed from 26/03 to 29/03. Negative things: the windows of the room couldn't be opened but there was air conditioning and the cleanliness of the room wasn't the best (we found things that weren't ours under the bed) Positive things: simple but complete breakfast, excellent location for moving around independently, comfortable although basic rooms, very helpful and kind staff and very attentive to children (they always gave little gifts after breakfast), very comfortable beds. overall I would definitely stay here again. Really excellent and kind staff, congratulations!

Hotel with a very good location and especially with a helpful and professional staff. Thank you Lorena&Alexandru for the wonderful surprise you made for our daughter. All the best for you!!!

We spent three nights at Premier Inn Victoria, and we loved the hotel and staff. Rooms were clean and comfy, food was great and staff was very friendly and helpful. Five stars, no more, no less!⭐⭐⭐⭐⭐

The hotel is good located at Victoria station and with good prices, best for us who wanted to be close to the bus departures for Harry Potter Studios. Mohit Bali at the reception was incredible helpful and as the rest of the team in the reception and restaurant very friendly. The family room was big and my kids got their own beds instead of a bed sofa. Breakfast was completely and tasty and the girls serving were so friendly with the support with gluten free food😋

Really nice stay comfy bed and lovely food. Manager really friendly too

Service in this hotel is incredible! Mohit and his staff (Nardos especially) were amazing, especially with the children. Nothing was too much trouble, will 100% return on our next trip to London, location fantastic Victoria train/underground within 5 minute walk

Clean rooms and in an easy location to get around London. Didn’t interact with any staff as we checked in late and checked out early so used the machines. Machines to check in were super slow, but worked. Standard premier inn.

Great location for purpose of visit. Toilet was blocked and some rubbish under the bed and on the bathroom floor.

It's a premier Inn. Clean comfortable with lovely staff

Nice enough hotel, in a good location for our needs, which was unfortunately let down by blocked sinks, on-site restaurant closure (on a Sat evening) and the front desk guy completely blanking my wife on checkout (as he held is own private conversation)

A warm welcome from Mohit. Excellent customer service.

Great hotel for location and a trip to the theatre. The front of house staff were great and friendly and the room was clean and everything worked. Great nights sleep. Thanks.

Alright for a one night and then jumping on the National Express out. Friendly staff and helpful, rooms passable. Toilet and water pressure low but beds comfortable

I expected a very small room because it was London, but there was more space than I expected and the location was perfect for going to see Big Ben or the London Eye! Above all, it was great to take a bus from London Airport to Victoria Coach Station, and it was a short walk away, and it was very convenient as it only took one bus to go to Luton Airport the next day :) I think I will visit again next time I come to London!

I simply came here to pick up my luggage. I arrived here a little quickly to wait for my colleague for a while. However, Ranga, a kind employee, provided me with free coffee and Wi-Fi charging. Thanks to him, I ended my last year in London very beautifully and I was very happy. Don't hesitate to book here if anything happens to you in London Victoria!

Nice hotel near Victoria Station. Friendly and helpful staff.

Lovely & very helpful staff, room 302, clean and fresh with all the amenities you require. Lovely breakfast, fantastic value and great location.

Super friendly and helpful staff. Excellent location. Bed was very comfortable. Bathroom could do with updating hence the only area I didn’t score 5/5 . Good basic hotel in a good spot

The staff were amazing during our overnight stay. Super helpful and made sure we had all the relevant information required to make our stay enjoyable. Good location and the hotel was clean and tidy

The hotel is well located, the value for money was good, it was clean, the breakfast was OK BUT two points were not good at all: when we arrived the room was very cold and not heated at all, it even felt almost like it's in a refrigerator, I've never experienced it like that before. We were then given a mobile radiator and together with the air conditioning, the room was finally warm when we returned. There was also a very unpleasant experience. Our daughter forgot her pajamas under the covers and they weren't found?!?

We booked two rooms for one night in the Premier Inn London Victoria - midweek. The staff were very helpful, keeping our luggage until our room was ready (we went out exploring London) Mohit Bali on reception was professional, with a wonderful charm and character. He made us feel very welcome and relaxed. Both rooms were comfortable, and quiet. Breakfast was fine and plentiful.

Excellent location, cleanliness, very comfortable bed, basic room, clean bathroom, hot water but with difficulty and a slightly uncomfortable shower in the tub...basic breakfast.

Very central for visiting the theatre & impressive Westminster cathedral

Is what it is. Asked for room service each day and was never cleaned once. Coffee machine leaked water and has never been cleaned properly. Staff friendly and the premier rooms are ok. Good location for the station.

Couldn't fault my stay. Extremely friendly welcome and check in, comfortable rooms and great location from Victoria transport links. Will return here if need to visit this location again in the future. Thank you for a lovely stay!

One of the older Premier Inns. The room was large but seemed old. The bed was fantastic as always you can get a good night of sleep. However the WiFi was unusable (both on premium and free) this should be upgraded. The staff was pretty helpfull and nice

Staff were very helpful and very kind day and night.Convenient location. Spacious big rooms and accessible. A lift outside the stairs you ring a button and they are on it. I would suggest measuring the chair width for main doors maybe 70cm wide for entry. Would definitely stay here again. Thank you so much!

Thank you very much for the help, Alex and his colleagues at reception and the cleaning staff, they are very good people. I appreciate their good hospitality. The room is super nice and clean. The entire work team is very good. Everything is close by, a very good place🙏👏👏👏👏

Reliably decent. Quite a nice bar area to sit and charge your phone whilst waiting.

Great location, close to the Victoria station. The score for the room is lower due to the shower and Aircon. The shower wasn't the best and it kept dripping. The aircon didn't work properly. If u want something close I would highly recommend the hubPremier Inn much better and cost is exactly the same.

Well located, very close to Victoria. Good for few nights.

I didn't actually stay at the Premier Inn but I did use its luggage storage facilities through Stasher.com. Therefore I hope this review is valid! Anyway, the staff were very, very professional. I was welcomed, given a little luggage tag, wandered off to what i wanted to do during the day (Watford v Sunderland football match) and picked up my luggage after.

Nice location. 3 stars is being generous. Premier plus room was tiny and the worse we've ever stayed in. Breakfast not great. Had a mouldy pillow when we checked in. Room didn't have a window that opened at all. Which left the room with a damp feeling.

They currently seem rather understaffed on reception and the restaurant. I waited over 30 minutes to ask for a menu in the restaurant after being seated, only to wait another lengthy period to order, and again to finally receive my food. My room was spacious, but there seemed to be an issue with damp in the bathroom. The location is fantastic for nearby shops and public transportation links. The food was reasonable, but I won't be staying again due to the slow service and quality of the rooms when there are nicer Premier Inns nearby.

Amazing location near Victoria station but extremely disappointing room and service. We paid for the “plus” rooms which ended up on the 5th floor with NO working elevator our entire trip. Coming internationally with nearly 10 bags between our two room party made this unacceptable but the staff did not seem to care. We asked on Friday if the elevator was going to be fixed after it wasn’t working for over 24 hours and the one person at the front desk (who admittedly is overwhelmed with people) stated she “hoped” it would get fixed but “it’s the weekend” so who knows. It was Friday afternoon during business hours, is that the weekend in the UK? It did NOT get fixed and there wasn’t so much as an apology or an offer to do anything to make it right or even help us with our bags. We witnessed elderly people and families with scrollers struggle to get to their rooms multiple times and it was utterly ridiculous. We’ve stayed here before in the regular rooms and somehow the upgraded room was smaller and exceptionally uncomfortable. The room temperature at night was atrociously warm making it nearly impossible to sleep. Between the uncomfortable nights sleep and barely being able to get to our room, we were desperately disappointed in the lack of hospitality at this location. Unfortunately, do not recommend and won’t be staying here again in the future.

Room was a little small for a family of 3 but good value

Cozy and comfortable hotel! Breakfast was also delicious. It gave me warm memories even though I arrived in the cold midnight(London was still cold at night :-)) Darren at the front desk made the hotel atmosphere more warm and trustworthy. He is a veteran Premier Inn staff member who treats guests with sincerity. I will choose this hotel again if I stay near Victoria Station. Thank you!

Always a great place to stay. Rooms are not that big, but what you expect in London. Very good location for a weekend break

Although it was expensive given the time of year (English schools get off later than our NI schools or Scottish), it is hard to fault the experience that I had here. The staff were really lovely and easy to talk to, very welcoming. Breakfast was excellent, with loads of food and plenty of choice. The room was spot on with a well equipped bathroom and a superb mattress. I slept like a baby both nights (17th and 18th July 2024). Very quiet. If I had to pick one negative it'd be the small size of the restaurant which is used for breakfast and the slightly poky (small) rooms. However it was more than adequate for my needs. I was working from the hotel (not enough annual leave left) and wasn't once disturbed by housekeepers (you have to specify if you want room cleaned). Even on the day of check out I was able to work in the bar beside reception - the receptionist even made me a cappuccino on the house - what a hero. Location is spot on, 2 minutes from loads of shops, food takeaway and restaurants as well as Victoria Station. Near to my favourite coffee shop in London (Formative coffee) too. Highly recommended and I will be back!

Staff were very functional. Rarely spoke unless spoken to. The friendliest by far were the cleaners. Generally a grubby feel to it. Location was good and very central.

Check in and out is a bit weird as you have to ring a bell and wait but otherwise everything you expect from a premier inn.

Great location, early checkin for a minimal cost. Friendly staff, clean room and a nice little quaint bar in main lobby. Taxi service is excellent and very quick!

Premier Inn but not as we know it: shabby interior, lift not working and refused breakfast because "too many people had already paid" although dining room half empty

Ideal location to nearby apollo theatre and other attractions but rooms are small clean enough but had to listen to the air conditioning all night as it was below our room. I've stayed in premier inn numerous times in different locations which were better and had a more comfortable bed.

It was a lovely stay guy on reception was so lovely we were given a bottle of red wine as I mentioned my birthday was coming soon that was so sweet of him