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4.5

Based on 84 opinions finded in 1 websites

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Nº 32 in 263 in Crawley

Nº 1 of 4 Japanese in Crawley

Score
OpinionsNoteTripAdvisor844.5

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The food here is amazing and the staff (particularly Megha) were warm, friendly, knowledgeable and courteous. We will come again, next time we fly out from here.

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Ester A . 2024-10-14

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The service was a little slow initially and we were shown to a table away from other guests, it was by some cold blowing vents so we asked to move and it was fine then. The food was fantastic and the service once we had food was good.

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Wheeler48 . 2024-10-10

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Came here with friends as my friend loves Japanese food. The food was good but on the expensive side. Can't fault the customer service. The manager Punit was well organised attending all areas from the kitchen to serving us drinks and clearing tables. He was a gentleman. Would definitely recommend coming here for the service and food if you don't mind spending a little extra.c

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Chez N . 2024-10-06

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The food was great, but the service and organisation was bizarre. The closing time was given as 22.45, so when we got there around 20:30 we didn't see any issues. We were twice asked for our order before we'd had a chance to read the menu, then had a bit of a wait before anyone came back to take our order. We had starters and has just got our mains at around 21:30 when we were asked if we wanted any more drinks, because the bar was closing (despite there being a hotel bar just next door that remained open). Shortly afterwards we asked for more bao buns to go with our mains, and the waiter looked slightly panicked, and ran to the kitchen which was apparently also closing. He did return with some buns on the house though, so that was great. Basically as soon as we'd finished our mains we were ushered to the next door bar to finish our drinks. If you're eating early it would be great, albeit a little expensive), but don't expect a good dinner anywhere near closing time.

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MattK1749652 . 2024-10-05

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My wife and I stopped in for dinner before really enjoyed our meal! Megha took great care of us. We each had a glass of the Junmai Daiginjo, that was really smooth, along with our meal of green curry and a ribeye. The truffle fries were great as was the chocolate truffle desserts. Glad we checked them out!

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GH . 2024-10-05

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Having used the other restaurant in the hotel previously, we decided to give this one a go this time. For starters, my wife went with the asparagus skewers which she enjoyed as I did my salt and pepper squid which was served with yuzu mayo. For mains, it was the crispy duck for my wife which was served hoisin sauce, pickled daikon and spring onions. Overall, she enjoyed it although she said the duck meat was drier than she expected. For me, it was the sliced ribeye steak cooked as I wanted it and served with BBQ awful sauce and pickled cucumber, all of which was enjoyed. A decent bottle, though expensive, bottle of Puglian red wine was enjoyed as well. The staff were pleasant but we did think the prices were a little on the expensive side.

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Chris W . 2024-07-30

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I came and stopped by this restaurant for a nice dinner before my early flight. The food was fantastic speedy service and fabulous staff members. 1000% recommend. Special thanks to Ellie, HK and Dino!!

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Fatou C . 2024-07-29

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Susan was great, I am sorry you are not allowed to show your gratitude via card, but only cash. I was unable to do so as cash was not an option this evening 😞

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paulpantin . 2024-03-12

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I think we’ve eaten here 3 times in the last 12 months. It’s a concise menu but everything I’ve eaten has always been good. If you’re looking to relax and eat some food prepared by someone who cares, come here. It’s normally relatively peaceful and the service is top notch. Shout out to our waiter Jerry who looked after us on this visit. “Thank you”

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matthewejmorris . 2024-03-12

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Checked into Gatwick Hilton before an early morning flight. Had dinner in this very well laid out, friendly restaurant. Fatimah served us and was very friendly, polite and appeared every time we needed her. The food here is very good quality and tasty. The only bad thing I would say is the price of the wine here. We didn’t have any as there was no way I would pay £58 for a bottle of Merlot or a ridiculous £78 for a bottle of Rioja. I opted for a gin and tonic instead which at £9.60 was a little more reasonable. So would highly recommend but don’t have wine!

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Susan M . 2024-03-07

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We had dinner here. Good ambience and decor, with calm background music. Very delicious and tasty food and good wine. We definitely recommend the lobster roll and black cod (oh and the ginger and yuzu ice cream). Fatimah was our waitress and she was friendly and welcoming throughout the dinner, very attentive and professional. We really enjoyed our dinner!

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MrandMrsSerrao . 2024-03-07

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Food is absolutely stunning, tasty and great quality.....topped only by the Fantastic service from Nickita, thank you for your suggestions and food advice and knowledge 😀 great start to our holiday.

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Flygirl1718 . 2024-03-06

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Unexpectedly good experience for an airport hotel. Reviews were mixed but our experience was fab. Fatimah was exceptional in looking after us. We skipped starters and loaded up on sides - Black Cod, fillet steak, creamed spinach, truffle fries, king mushrooms, and broccoli. All was cooked very well. The steak was perfectly rare and the cod super succulent. Genuinely an unexpectedly good meal. Thank you :)

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Dream307389 . 2024-03-05

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Great service by Nickita, food was excellent and enjoyable atmosphere, a nice surprise for an airport hotel restaurant.

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Adam W . 2024-03-05

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The food was amazing, and Suban was stunning. Great service and super kind, The fillet was tasty and tender. We will definitely come back!

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Eduardo P . 2024-03-05

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Suban went out of his way to make sure that everything was to our liking. Really glad to have had such a nice service, food was amazing! Easily 5 ⭐️

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Rebecca V . 2024-03-05

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Our experience was made by our service from Nikita complimented by the food. Nickita skilfully steered us through the menu which arrived and was superb. Thank you

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AJCLtd . 2024-02-24

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I was not expecting too much from this place as never been a fan of restaurants in airports. However the service was prompt and friendly (all credit to Jerry) and the food was excellent too. Recommended.

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Voyage27616282931 . 2024-02-07

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Great food, service andenvironment, Fatimah is just great. Like using this restaurant when flying next day. See you next time.

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Brian P . 2024-01-23

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Really tasty food. Especially the pudding. We’re served by Nickita, she did an amazing job, super friendly, attentive and knowledgable!

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Taksh K . 2024-01-12

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Excellent food and excellent staff who were friendly and attentive- not always the case in airport hotels.. Thanks to Siban who looked after us…

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Clive H . 2024-01-09

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Nickita delivered a warm welcome and exceptional service! The meal was top notch! Thanks for a lovely experience we will be back!

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CharlesandCharlie . 2024-01-08

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Friendly, professional and quick service, tasty, well presented food, just what we needed at the airport for a late dinner.

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Deborah L . 2024-01-06

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Fantastic food! We shared a variety of small plates, and they were all excellent. Fatimah provided great service, and the food arrived highly efficiently. I would highly recommend this restaurant to anyone staying at the airport hotel.

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jacklH9889ZB . 2024-01-05

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Great service and interesting food menu. Chicken burger was good as was the beef burger. Service by Nickita, exceptional.

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Jaydeeru . 2024-01-03

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Very good food and Nickita gave very helpful and elegant service. A most enjoyable start to our trip

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Ann W . 2024-01-03

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Nickita was very helpful food was great Very clean tidy and fast service Nice atmosphere busy but calm

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Jack R . 2023-12-30

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The waitress (Nickita) was amazing, great recommendations, very knowledgeable and attentive when it comes to clearing the table and constantly checking up on her guests. She did everything with a smile and loves what she's doing. The food was delicious, I really enjoyed my dinner....

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Thabiso S . 2023-12-29

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Amazing food , Excellent service from Fatimah. Just a quick lay over but Fatimah made this experience so joyful . Everything she suggested was delicious. The food quality is amazing and the decor is delightful.

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BAllen08 . 2023-12-23

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Punit Manager is very nice and polite Would like to go there with the family next time and very nice and good environment

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Khushbu p . 2023-12-20

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Drinks were amazing, great price, definitely recommend to come here to just chill and drink. Props to Suban who was my waiter and every other staff who were very kind and fun to talk with.

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Jerry-lorait k . 2023-12-16

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Our waiter Jerry was lovely and very helpful! He was very attentive to all of our requests and the small plates were tasty.

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Katie A . 2023-12-14

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Delicious meal, zero faults. Great, attentive service from Nickita and team. Really enjoyed mu dining experience on a quiet Friday night. Perfrct.

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X9503TOmatts . 2023-12-08

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Decent food and great service! Jerry provided excellent service and was a very knowledgeable and friendly.

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fab17871 . 2023-12-06

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The restaurant had a great ambience and atmosphere. The food was excellent and of high quality. What made the experience even better was the amazing service provided by Punit. Very humble and polite and a great character.

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Chey N . 2023-12-03

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Absolutely fantastic ! one of the best steaks I have had. Excellent service from Nickita Thank you ☺️

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hollysV556EZ . 2023-12-03

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We received excellent service from manager I believe his name was Punit, he personally served us and asked us how our meal was, if we needed anything else. He was very attentive, caring and humble. The food was served hot and came out exceeding our...

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Pragnesh S . 2023-12-03

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Only deserved 1 star as the steak was cooked properly! Food was warm, sauce was cold and had to be sent back, asked for vinegar 4 times and only received when we’d finished. The service was terrible, don’t think the waiters knew what they were...

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avisharp . 2023-12-01

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Really friendly manager and staff. Accommodated us passing through airport to spend time with family. Ask for Nichita

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436nazara . 2023-11-27

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Checked I to the Hilton hotel at Gatwick yesterday night with my son on our way back to Prague and Budapest. Spotted the restaurant when checking in and decided that where we would eat. Good was great even let us get cider from the bar...

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Nomad49638266133 . 2023-11-26

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Yokozuna is situated within the Hilton hotel at Gatwick airport. We managed to get a table at around 8.30 on a Wednesday evening without prior booking. I had a combination of salt and pepper squid and prawns to eat, both of which were delicious. To...

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The_Coach55 . 2023-11-20

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My wife and I enjoyed an excellent meal at Yokozuna at Hilton-Gatwick. We shared chicken wings before mains of lobster roll and Japanese lobster. Everything was extraordinary. Being from Boston, Massachusetts, it’s difficult to impress me when it comes to lobster, but both of our...

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CEN57 . 2023-10-31

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The food was really nice n yummy. The food arrived on time there was no delay in that. The customer service was very friendly.

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dino k . 2023-10-29

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The food was great and the service is brilliant! The food came in fast and the dessert was also great.

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Quest05958032748 . 2023-10-18

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Food was amazing! My friends and I enjoyed every moment starting from the host section all the way to the end. There were a few hiccups every now and then but overall it was amazing!

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Jerry-lorait K . 2023-10-18

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Don’t bother. Looks good. Has potential but food is disappointing on every level and hugely overpriced. The restaurant that used to be here pre COVID was excellent and we always looked forward to eating here. Steak taste less and mashed potatoes were of a ‘smash’...

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Wander66026196330 . 2023-10-17

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The one upmarket restaurant at the Hilton Gatwick Food was really nice, I had the Lobster stir fried. Staff were nice and friendly. Only two downsides, 1 the areas alongside the windows need a thorough clean, far too much of dust etc on them for...

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pauledwardmcneil . 2023-09-28

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