Starbucks Coffee in Crawley

Archita has served me at the till she was super friendly, smily and very kind and nice! I really enjoyed the atmosphere here

Jay karan has a really nice service

Kinza very friendly and helpful

Thank u Kinza for starting my morning off right <3 so friendly!

Archita gave me excellent service

Run like a military operation. Awesome

Archita was very friendly and welcoming - made my experience that much more enjoyable! Think she deserves a raise Starbucks… Really felt she went above and beyond with her service.

Staff members are nice and friendly, I was served by Sejcil and she was lovely.

Really good Starbucks in the airport. Vishal and Kaushal were lovely and made the perfect iced coconut matcha latte!

Starbucks at Gatwick south can be a bit of a haven. With charging sockets and plugs and no extra charge for non dairy milk, I’m happy so long as the coffee is simple. Americano for me. The flavored coffees are jaw droppingly expensive. Archita & Hirel took care of me today and made sure I was looked after. Thanks ⭐️

Fast service and lovely employees

I had a great experience at Starbucks thanks to Hiral. She was friendly, attentive, and made sure my order was perfect. Her positive attitude and warm smile really brightened my day. It’s clear she cares about her work and the customers. It’s always nice to see someone go the extra mile, and Hiral definitely did. Looking forward to my next visit!

Make sure you go to hiral she’s very nice and friendly

Very fast and efficient expirience with this well run Starbucks. Thanks so much Archita!!

Kinza was so lovely. 💛 best person ever

Kinza was extremely helpful and kind. Great coffee, really fast service

The barista (kinza) was so friendly and patient! Drink was perfect.

Hiral (I think that was her name) was so kind! I spilt my coffee everywhere and she came and found me to bring me another. Thank you so much I really appreciate it.

Good service from Archita and the place have the facilities when you have to wait

Very busy and crowded place at the airport. They don't do tall size and also have different menu than mainland USA. Staff was nice but looked like it was running by indians and Pakistanis. They were trying hard to pronounce names and products which way funny. Place is huge and my recommendation would be that staff members need to stay in the lobby area and take care of the dinning room. It was a disaster. Zunaira at the register stood out to me. she was helpful and nice and was very polite. It's early in the morning. I really appreciate when I see someone who genuinely cares.

Thanks Hiral for the amazing coffees!!! 🙏🏻

This place is getting worse by the day. Staff screaming at each other, the place is filthy, updated, no customer care or service at all

I had a wonderful iced latte at the Starbucks. The stuff were very helpful, which of course makes your holiday more enjoyable as everyone is at the airport to go on holiday the coffee shop was very clean and my order was done in no time. I will definitely return to this Starbucks when I am next in Gatwick

Sejul was very friendly, it made my morning flight experience much happier

It was very early morning but the staff were still smiley and happy and efficient.

Sejul was amazing and nice, very generous. Made me smile

Tara was very nice and efficient , was greeted with a warm smile even in the early hours of a busy airport

Great location and service by Kuashal and team!

Jay was amazing served me well and good customer service. Thanks jay

Kavshal was amazing, really friendly service! :)

Why doesn’t the loyalty card work at this store?

Hiral at Gatwick airport gave us very good coffee and service.

Amazing service , Thanks Shejal

Modern and relatively clean for an airport Starbucks. Shout out to Vishal for his fantastic service

Very quick and helpful staff. Thank you Archita!!

Wireless & jay service was great

We had really good experience .The guy named Vishal on the counter is wonderful and really helpful.

Dear Starbucks Customer Service, I am writing to express my dissatisfaction with the service I received during my visit to one of your locations on 9th March 2025. Due to time constraints, I inquired at the counter about the preparation time for a Double Chocolate Frappuccino. The staff member assured me it would take no more than 10 minutes. Based on this information, I placed my order. However, I ended up waiting for over 10 minutes, during which I observed that the staff were engaged in conversations among themselves, seemingly in a language I did not understand, rather than attending to customer orders. As I was already running late and accompanied by my one-year-old child, I politely requested if my order could be expedited. Unfortunately, a staff member named Vishal responded curtly, stating that I would have to wait, and his demeanor was notably unprofessional. When I requested a refund due to the delay, he informed me that I would also have to wait for that process. Feeling helpless and pressed for time, I had no choice but to leave without my order or a refund, resulting in a loss ! While the monetary loss is minimal, the experience left a negative impression, especially as it marked the beginning of my holiday. As a business owner myself, I understand the importance of customer service, and this encounter fell short of the standards I expect from a reputable brand like Starbucks. I hope this feedback will be taken seriously, and appropriate measures will be implemented to prevent similar incidents .!

Excellent service from Sejul. Helpful and friendly service- I will be back.

Drashti and Karan made a good coffee 💪🏼👍🏻

Drashti was very nice and provided an amazing service. Food and drinks were very good too

Great place to get away from the crowds. Sejal greets you with a smile and was really friendly.

Lovely service!! Archita was very kind with me!!!

The staff was very friendly and girl Drashti was very nice and patient while taking our order.

Vishal took my order and offered me a free cup. Thank you, Vishal! ⭐️

Kaushal and Drashti were so lovely and helpful 10/10 customer service and drinks

Drashti was helpful and welcoming

Karan was amazing great service with big smile

They overcharge you, even though there is a membership system at starbucks, it does not work there. The staff is unhelpful and make fun of you in their own language. Not a pleasant experience. Kaushal was particularly rude.

Awesome service and Drashti was so helpful and patient with me 😊

No queue, fast service, well prepared, Drashti was polite and professional

Everyone was very nice and the girl Drashti was very friendly and had a beautiful smile:))

Amazing service by Sejal made my visit be being really helpful gave amazing recommendations

Very nice team, very helpful, friendly and quick service, all team is very enthusiastic xxx

Archita was great. Polite and efficient

Archita at the Gatwick Starbucks was amazing! Super friendly, quick, and made our drinks perfectly. Even with the rush, she had a great vibe and a big smile—totally made our day!

Archita provided a very nice customer service.

Inclusive and thoughtful! Wonderful manager very kindly looked after one of our travelling devotees by allowing them some vegetarian foodstuffs as a donation. So obliging and generous. Thank you Starbucks Gatwick South Terminal! Hare Krishna 🙏

Kinza was very helpful and friendly

Kinla is the best. Very friendly, super hard worker. An amazing employee. Role model. Her sympathy made my day. Regards from Portugal

Amazing service by Sejal in ordering my coffee, I have just learnt what the kiss temperature means 🤩 Thanks!!!

Drashti went above and beyond to accommodate my drink requests. Recommended.

I haven never seen such a dirty Starbucks.

Archita took our order, she was polite and helpful and was the only person in the airport today that told us to have a nice day. Even in a fast paced environment, the personal touch is still appreciated. Thank you.

We were served by Vishal who came across very friendly and courteous.

Archita was a lovely server! Ensured all our needs were met and made sure we didnt have any allergies towards anything in our drinks

Excellent service and friendliness of the collaborators. A very comfortable place to wait for our flight

SCAMMERS No prices for cold drinks shown, I asked for the smallest melon cooler thing, told it was £4.75, got the receipt and they've charged me £6.95?! I went back and queried it and the person behind the counter told me 'we don't do small drinks here so I put it through as the largest, plus lemonade for 75p'. Liars and absolute scammers.

Ankita vishal karan nice service

sejal was really enthusiastic on the till! her energy is very infectious.

I had a wonderful experience at Starbucks thanks to the incredible employee, Sejal! Her warm smile and infectious laughter made my day. She went above and beyond to follow up on our order while we were seated, ensuring everything was perfect. It's such a pleasure to encounter someone so dedicated and friendly. Thank you, Sejal, for making our visit memorable! Keep up the fantastic work!

Well I had great service by ankita and karan they are so nice towards me and my hubby. Thank you for your great service and your kindness.

very welcoming and kind, good food great kaushal

Sejak was kind. May be the kindest starbucks in the UK

Really great service from Archita, super kind girl, puts a smile on your face m

Very quick service and amazing staff. Special shoutout to Vishal.

Special shoutout to lovely and pleasant Vishal. He was quick, clear, and generous. Thumbs up 👍

Very nice service and best drink I got till now so I took it thrice Especially very friendly service from Vishal, VIDHI,Zunaira and Sagar

Disgusting coffee. This is not an oat flat white. The phone chargers don’t work. The staff barely looks at you.

Archita was great in assisting me with everything. Overall great experience

Team was very helpful and courteous

Beverage sizes smaller than grande are unavailable. I do not understand this.

Very good Atmosphere and fast service especially DRASHTI very friendly and best service thank you😊

i too work at gatwick and started at 3:30, decided to take a little 5 minutes break to get a coffee, to be greeted by Archita with a lovely smile, she was very nice and kind, just want you need before the rest of a long early shift <3

Very nice place to pass some time while waiting for a plane. Zunaira was very polite and welcomed me with smile which is always good 😊

Drashti is the best! Great customer service!

The staff working here are amazing! They work so hard and efficiently. I come here every day on my break and each and every one of them are so kind. Archita served me today, and we had a great chat. She even gave me Gatwick staff discount which I didn't know I was entitled to!

Archita took my order, she was polite and friendly. Order was really quick.

Very pleasant breakfast experience today at LGW South airside. Sejal greeted me with a ‘good morning’ and a lovely smile. My cheese and oak smoked toastie was cooked to perfect temperature and my flat white was good and hot. As expected the prices were inflated; £17.20 for 2 toastie and a grande flat white.

Sejal greeted me with a smile and took my order. Coffee was ready so quickly and it tastes delicious. I even got to use my bluelight card for a discount 😊 Very happy with the service today.

I had an extremely unpleasant experience with one of the male staff members. He mocked my English pronunciation and pretended not to understand my order. Then, without even asking about my nationality, he said “thank you” in Chinese — assuming I was Chinese. I’m Korean. It was not only rude, but also came across as racially insensitive and ignorant. This kind of behavior is unacceptable, and it genuinely ruined the start of my trip.

yesterday had a amazing frappe at Starbucks. Customer service was excellent by Archita. She was very much attentive and team player. Her eye to detail was unexpected. Well done Archita

Nice relaxing environment. Very friendly staff. Vishal especially went out of his to be extra caring. Thank you

Nice food and excellent n very fast service by the team Hiral Jay n Rizwan

Great service from Hiral. Ok coffee.

Thank you Drashti for being so nice and friendly- best Service! We will come back!

Very friendly service . Thank you Shivang

Everyone was very friendly, and Archita was doing a great job as well!

The manager/supervisor is rude to customers and doesn't listen. I had to order 1 frappuccino 3x and he wanted to argue with the customer.

Lovely service and super helpful in deciding what to get considering my normal order was unable to be made! Served by kinza, lovely lady!