Yo! Sushi in Guildford

Disappointed with our family visit to Yo Sushi in Guildford this evening. As we walked past Wagamama on the way to our meal, they had a long queue coming out of the door. I worried therefore that Yo Sushi might be similarly busy, early on a Saturday evening. Not so! The restaurant was completely empty. On entering we stood at the ‘welcome’ sign for a good couple of minutes before anyone even acknowledged us. Eventually a rather surly waitress showed us to a table. On the way to our table we walked past tables that were filthy and there was rubbish on the floor (which wasn’t picked up during our visit). We waited a fair while for a drinks order to be taken. The couple of waiting staff seemed more interested in the orders for collection / delivery of which there seemed to be lots. To be fair, we enjoyed the sushi but at £120.00 for a family of three, this was an expensive outing for a distinctly underwhelming experience. Should have gone to Wagamamas!

We arrived 30 mins before they closed & they did not make us feel even remotely unwelcome. They were so attentive, went the extra mile. Food was unreal, my little girl got to try some new foods she hasn’t tried before & we just loved our visit so much. Chipo was our server and she is a DIAMOND. We are so grateful for your kindness. Thank you the world needs more people like you xxx

so bad - a handful of tired looking items on the conveyor belt, so ordered off the menu. The rice was boiled to within an inch of its life and the sushi was warm (kept in the fridge?). Had to ask repeatedly for a.) drinks to be taken b.) wasabe to be filled up c.) cutlery d.) rubbish to be cleared off the floor. Am historically a big Yo Sushi fan, but this has left me thinking, i wont be going again. Expensive and bad.

Portion is small, so small the soup has covered all the contents in the bowl. The seafood ramen tastes horrible, salty like boiled water and soya sauce. And the sushi trays are DEFINETELY NOT WORTH the price. Overall overpriced for small portion below mediocre food.

Food was functional, nothing particularly good or bad, just not very good quality. Meat consistency was soft as though it was processed or had been frozen cooked and reheated, not good. Sushi was room temperature. Service is so slow, table turnaround was unexplicably long despite lengthy queue. The app was agonizing and eventually had to order in person which involved getting the attention of limited staff. Overall a pretty poor experience.

What on earth has happened to, once upon a time such a vibrant, energetic venue. 5 of us Went out for dinner for my daughters birthday (her chosen place), easily going to be a £80-100 meal. After 10 minutes of trying to navigate the app trying to find items, with no service offered we up and left. No one in there apart from us and still no upselling or interaction. I couldn’t spend my money there knowing that it was a special event for my daughter’s 17th birthday, and knowing service was not going to be provided. A couple of doors down Wagamama’s is full, instant service and a much cleaner and vibrant atmosphere. Happy to send my hard earned money there instead.

I used to love coming to Yo Sushi in Guildford. Used to be lovely and clean and the animated noises you used to hear through the speakers was always a laugh. They seem to have got rid of that now and they just play normal music. When I went the other day the plates my food came on were filthy. There were flies around and the food is so overpriced for what it is now. Such a shame Yo Sushi used to be fun.

Went on a Saturday Lunchtime (Saturday 11th November). They had 2 members of staff working the floor with with a queue out of the door. Had to ask multiple time for our drinks/the bill. Waitresses seemed largely unbothered in actually doing their jobs. The food was okay, but have had better sushi out of Waitrose (I’ve never had Sashimi which wasn’t an even cut across the whole length)

Really disappointing. Very limited choice of options going around the conveyor belt. Not enough service staff, who were poorly trained and badly managed.

As a vegetarian and a regular visitor to Yo Sushi over the years. Disappointed with the service since covid. We ordered a vegetarian platter saturday lunch time only to be told they didnt have it due to some ingredient shortgae then the other items were laso limited a s result. The miso tasted awful and when raised they had forgotten a key ingredient

I came in this afternoon (23rd August) with my 2 young children around 1pm we were greeted by a lovely waitress who sat us down and explained everything as it was our first time, however the other waitress who I believe to be indian, I didn't get her name was constantly swearing behind us saying things like 'oh for f**k sake' and why are these people so f*****g irritating' which I found to be quite off putting especially with my children next to me. It's such a shame because my children loved the belt system, and the food was delicious especially the spicy pepper squid. I don't know if I would return if that waitress was there, I do think that management need to do an investigation into that waitress as her behaviour was totally unacceptable for a family based restaurant.

Was here in the afternoon on the 19th August and usually love eating here but was met with the worst waitress I've ever experienced. Seemed annoyed that anyone was there and made everyone she was serving uncomfortable with her rude attitude. This place has lovely food but completely let down by this waitress

Haven’t been in a while and all I’m wondering is what happened?! I used to love it here pre pandemic and come often, we found it to be a really pleasant experience but it’s so different now. To start, the atmosphere in here is a bit dire. The floors are FILTHY, cupboards broken, it all looks really tired. Two waitresses working today need some serious training - messing around on their phone instead of serving customers. Unfriendly and frankly, dreadful. The workers cooking the food are much more friendly and hard working. The food generally is quite salty and not nearly as good as it used to be. Used to feel relatively healthy and have more of a sushi focus, now more fried, salty foods. Hardly anything goes round the conveyor belt now, just a few bits of sushi. It’s expensive for what you get. We eat out often and this has to be the worst experience we’ve had in Guildford. Everything that was fun about yo is no longer there. I definitely will not be returning. Note to manager: some serious staff training is needed here. Staff should be sweeping the floor and taking care of customers, not messing around on their phone. We came on Sunday at 5pm

@yo sushi - please stop packaging cold wet cans at the bottom of delivery bags. The paper bags get wet and break and the delivery drivers continue to deliver food that has fallen out of the bag. I suspect this will go on deaf ears but one can only hope. 🙄

I do like Yo Sushi but neither waitress on at 6pm seemed to want to be there. Management need to seriously retrain as these are the face of the place

As a family we have seen many changes to Yo as a result of COVID. The restaurant has coped so well with the changes and we had really liked the version of Yo where you order via the QR code on your phone and there is a traffic light system, with the food stopping at your table. This was great, along with a few nice things going round on the belt. Our daughter loved it and thought it was magic and the food was always good. We visited on Thursday and had such a disappointing visit. The servers seemed mostly focused on dealing with Deliveroo drivers, the ordering system glitched and we had our food order duplicated, the food was really poor (no chilli in the veggie fire cracker rice, or veg) asked for ginger and wasabi but it never came, the edamame beans had no salt and the sushi was poor. There were 3 items on the belt going round and round. We are gutted as this was such a brilliant place to take our daughter. We hope that the magic is brought back and that you can return to the system where you order and it arrives to your table on the belt, along with service that is great. You were brilliant, especially for families and we have visited many times, but we are now not sure if we will return.

The food was nice but our waitress had a very noticeable dislike toward her own job and was not able to give us a single smile. She did not ask if the food was OK, she did not engage any small talk with us or with my kids at all.

I took my son here for his first sushi. We had a great time. The sushi was delicious and the Head Chef could not have been more helpful. Really recommended.

The staff were lovely and very helpful. Unfortunately we weren’t given wasabi, ginger or offered drinks. Ordering through the phone app was awful and off putting. While the gyoza were tasty - 3 to a plate seemed v stingey. The ramen was apparently good…the poke bowl was missing two of the jngedients on the menu but otherwise “ok”…The sushi was tiny, with translucent slices of fish over the ngiri…so disappointing. Yo sushi used to be my favourite - but the change in system for ordering is not a positive one, and the quality of the food nowhere near as good. Thank goodness the manager(?) (young guy) was so lovely or this would have been a one rating…

It's the second time I go to Yo Sushi in Guilford. The first time was for my daughter to see the sushi conveyer belt as I thought she would find it fun, the second, for my parents who live in France, to experience it. I...

Curry very good gives you the gassy wassy but very lovely it was authentic indain food loved the nan bread and no one told my it was a tandori

We went to sushi school today and had the best time. Christian was a fantastic teacher and made the whole experience really fun. The food was delicious and we had very generous portions. If you have a free Wednesday it’s worth the trip!

I used to love this Yo but was so disappointed today. Very little food on the belt and spent 15 mins trying to login via the QR code. Gave up in the end and had the call the waitress over. Some food was nice but...

I’ve always enjoyed yo sushi but post pandemic the service has got a lot worse Very little choice going around on the conveyor belt and when we ordered separately using the QR code / online option our food took 20 minutes to arrive Food itself...

If you have been to Japan or anywhere in Asia ad have the experience of conveyor belt sushi, you would realise the difference in terms of choices and the quality of the food vs Yo sushi’s. Don’t waste your time and money.

Staff very friendly and the food was quick we go there all the time when we are up in Guildford because it is great

Wasted 20 minutes of my life downloading via the QR code to be told that each time I ordered something a new transaction would go on my credit card? All very strange - terrible staff training and no kind of customer service

nice to see service and conveyer back as usual new innovative food and polished service will return.

Would leave 0 stars but apparently I can’t. Absolutely shocking service considering we were the only table there. Waiting way too long for the drinks to be brought to the table. After 45 minutes after ordering our food and it not coming asked the girl...

Food average but service was appalling - ignored by staff who were too busy chatting to each other or on their phones to notice customers

If I had time I would sue this chain under the Trade Descriptions Act. Firstly, when we arrived the conveyer belt had two sorry looking plates going round and round when thee was at least three other table in the restaurant. Sushi maki needs to...

Excellent service! The portion size is very appropriate! I really enjoyed the California rolls. It was really rich in flavour. the chicken yakisoba so a was very nice adding with the sushi.

Excellent customer service and meal! Great portions worth the price. I would 100% recommend this place!

10/10. Deffo recommended :) I ordered the sushi combos and I absolutely loved themmm!! would definitely take my family

Service was terrible as in I asked for my soy sauce to be refilled and was completely ignored. The prices have increased and the price on the menu was cheaper than the price charged by the app. Lastly, the portions of the sushi was so...

Nothing personal but we had a very “tight” schedule so we thought we would jump in for a fast lunch but there was very little food coming out on the belt, and the system has changed, you now have to log-on the phone, order the...

You can take any dish of the conveyor belt whenever you like. It is amazing!! Stopped for quick lunch after some shopping. The staff was very friendly and helpful, definitely will be back

This was our 2nd visit. First time with a birthday gift voucher to spend, we ate from the conveyor belt and when it came to paying, I was informed that we couldn't use the voucher to pay for food from the belt. Today we returned....

We had the most wonderful meal at Yo Sushi Guildford with the family. The food was delicious as always and particular thanks to Ciara Evans for making the experience perfect!

went in with a friend and will definitely return, tasty food and the waiting staff were lovely and very helpful. also enjoyed watching the chefs make the food, especially the one with the mullet 😉

My family and I went to yo sushi at lunch time and we were so pleased with the service and all the food it was truly delicious. One of the chefs, Kata was the most kind with our 3 year old daughter and even convinced...

I recently visited Yo Sushi in Guildford and was thoroughly impressed by the food and service. The chef, Cata, made us feel very welcome and cooked us an outstanding sweet chicken dish (which I forget the name of) , and the staff I'm general were...

Myself and my partner love yo sushi however haven’t been to Guildford for some time. On this occasion the staff were very incompetent. The manager was quite rude and dismissive and others were trying hard but didn’t have the skills to multitask. We observed other...

Me and my friend attended a sushi masterclass and we received the most enjoyable 2 hours from Chef CATA. He waited for us to arrive and introduced himself. He came accross extremely professional and we were so impressed. We wish him all the success in...

Disinterested staff ruined a 20th birthday celebration. Staff members were discussing their lunch breaks, were wearing AirPods, did not offer us drinks; the non-chop stick users amongst us had to help themselves to cutlery which was a short walk from the bench we were seated...

The worst service I have had ever. Try hard servers who had k no o respect and the wrong attitude. Will not be coming back even though we used to come here a lot before Covid

This is probably the worst Yo we have been to, why they took a booking for 5 when there isn’t anywhere suitable for a group of more than 4 to sit is beyond me. Spent my part of the meal perched on the edge of...

The food was as you would expect from a Yo! but the service was terrible. Several times we had to ask for our drinks and missing items from our order. The serving staff were uninterested. Stood around talking. Running out to talk to friends or...

I was seated by the waiter, I asked him to get me a soup, he said place the order online. The online order is so complicated, I had to register put a lot of details before being able to place an order. I ended up...

Yet another place the tables are half empty but won’t let us eat saying booking only. Think they don’t want to serve people easy day for them.

Staff are very friendly and helped to me get to know the new system, food was delicious and new dishes will keep drawing me back as I want to try everything! Smiles all round :)

I booked the sushi school for a friend’s birthday and had the best night! Kata was fantastic, he was very patient with us and we came away with some pro looking, very tasty sushi! Would highly recommend!

Where can i even begin? this was the worst trip to yo sushi. Came in 25/06/2022 for a dinner and i was disappointed at how the quality in service has reduced so much. I normally enjoy the service here but on this particular day, it...

Terrible experience and lousy service . The online ordering service experience is appalling , service was slow , some of the glass cups over dishes were filthy. There was nowhere to order / get any wasabi and I had to get up and ask for...

We were seated by a cocky bald male, he was quite weird towards a few of his peers and seemed quite rude. The online ordering system was quite unnecessary and lazy way better how it was previously where you could grab what you wanted. They...

App doesn’t work so a nightmare to order. poor service, waitresses were not welcoming. Really dropped its standards.

service was little off , silly things really no glasses with bottled drinks , no cutlery had to kept asking

Spicey rámen very good and very tadty soya beans and nice szaff very lovely and understanding. Well dobd yo sushi

We enjoyed a great lunch time meal at Yo! Sushi Guildford on Saturday. A friendly welcome from the staff and told of some great new dishes on the menu to go along with some old favourites, and some treat drinks. A really great lunch time...

The young waiter with curly hair and beard was very polite as we had an issue with the new online ordering system so he offered to take the order with us via a tablet which was much better. The food took a little while to...

Amazing place, really enjoyed my visit to YO! Guildford!!! 100% recommended. Very tasty food, great quality and super friendly staff.

Absolutely great service, Helen provide excellent service & made the trip worth wild, will definitely go back again

The food was fantastic. The service fast and reliable and our server Helen was super helpful and helped to enhance our experience Would defo recommend to anyone about In Guilford

The food was lovely as well the waitress, Helen. She was very helpful and lovely. She made sure the cook was aware of my friend’s nut allergy and was very accommodating.

Sullen, eye-rolling staff, and lots of untidy administrative clutter everywhere in the 'restaurant', including a table solely dedicated to the staff and their clip boards (which meant we had to sit at the bar on stools). 'Vitality Bowl' is lots of white rice with sweetcorn...

Food was delicious and you order & pay on the app. Nice service from Tom and Chef Aaron made the experience unique! 10/10 would come again

The waitres in the from of house Tom is a lovely guy and really friendly. I have to said that cheft Aaron was really smile and the food was a delicious 😋 both of them very cute and everybody at the restaurant very friendly

Been going to Yo Suchi on the odd occasion for years, but never again. Dirty restaurant and disinterested staff, zero impersonal service as you order and pay on the app. Outside tables remained filthy with left over debris throughout our lunch. Very expensive and even...

The experience of Yo Suchi has really declined, the waitress was not very welcoming or friendly. The whole experience is impersonal, the food was average but complete rip off in relation to what you get.. Didn't get any glasses for drinks or plates to eat...

Pre-booked a table for Son’s birthday meal, turned up to no tables and being asked to wait for one to become available. Once sat at table, found waitresses to be rude, uninterested and unhelpful. Ordered everything in one go, and began our wait. 2/5 of...

Very overpriced for the quality and size of the portion. Long wait for food. Had issues connecting to the menu to order. Staff never checked on us.

ive only been to the guildford one twice but both times the staff where just incredibly rude. First time i just put it down to a bad day but second time i released its the norm... this is a resturant you put service charge down...

Always a great experience. We are never disappointed when visiting Yo! Great food, cooked to order, good service and easy to find something for all tastes.

Took my son to Yo Sushi in Guildford during half term, encouraged by the kids eat for free offer. Didn't get the discount code, despite walking in with my 8Y.O. son. Raised the issue with the staff, who confirmed i would get a refund, which...

We are regulars at Yo Sushi and have eaten at lots of different locations, as a couple and with our kids. Pricing has crept up in recent years but food and service has always been great. However yesterday in Guildford we felt as if we...

Good authentic Japanese food and friendly servers with prompt service😀 really enjoyed my day out with my lovely friends!

Arrived to be greeted by a charming young waiter, very attentive explained how the new digital menu worked with clear diction. Amazing food with barely even a wait on any of our good items. The beef teriyaki was exceptional!

The food was incredible and the service was very attentive. Great and peaceful place to eat. will be coming back soon!

Amazing service by Mark!! Loved the food - so delicious!!! the atmosphere was great quick service and all the staff are so friendly and helpful

The food was so amazing and it was such a cool environment. The people are so nice, especially mark :)

great food and had a great time with my friends. mark was especially nice and helped us get settled.

such an exciting and friendly environment! our server was so lovely and helpful :) the food was so great

was such good good and such good service! especially our server mark! happy to help with anything 😎😎😎

Very polite staff, especially Mark Great people person, really friendly and cheerful Amazing food. Will definitely be coming again!

Food was amazing and came so fast. I would definitely come again and recommend it. Mark was lovely :)

Mark served us, he was chatty, friendly and helpful! Lovely atmosphere and amazing food. Would defiantly recommend.

Had a great experience at yo sushi, first time going and service was fast with great waiters! definitely going again

My friends and I were unsure where to eat for the evening, and decided to go to Yo Sushi. A lovely worker called Mark took care of us the whole night. He was very friendly and attentive. Will definitely be returning!

Had a great time, mark is a great guy. Conveyor belt was ver convenient. We love mark. The other were alright but mark is the best!

Loved the food and staff very friendly, food came very quickly and tasted delicious! We even got a scrumptious dessert 😁

The food was fine but without a tip(for collecting)you get half the usual ration. Hopefully Itsu new opening will change that for good.

I've been to yo sushi many times and i've never been disappointed, the waitress Marlena did such a great job at making sure i was well looked after, even helping me with food suggestions, definitely will be making a return for her hospitality <3 #bae4life

Never really post reviews but had to comment on the spectacular service provided here. The Asian waitress with the big bunda was so helpful and polite. I had an issue with my order and she quickly apologised and dealt with the situation professionally. xx

Went here with my granddaughter and absolutely loved it! was served by a young sweet girl called saira, she paid attention to us and made sure we had a lovely experience. You rock saira! will be coming back!

had a good time and enjoyed the food but mostly bc my server (saira) was really helpful and had big bunda

Had a great visit at Yo sushi! The staff were all very friendly, Mark in particular stood out for going above and beyond delivering fantastic customer service!

This was my first time going to Yo sushi and I must say I was absolutely astonished. I will definitely be returning as the Cali sushi crunch was absolutely divine and I truly savoured each bite!! My experience was truly enhanced by Mark who provided...

Great experience with really good food. The sushi was absolutely amazing and service was great from staff. Mark was especially helpful, he recommended the pancakes with were absolutely divine!

Hopefully they will return to the original conveyor format - applaud them for trying something during covid restrictions but it just doesn’t work - having to pre-pay for food and order things like wasabi via the app is hugely inconvenient - also don’t understand how...

Staff were friendly, online ordering worked well and food came quickly (via the sushi belt that stops and lights up when your food is here!) but not all at once, which was perfect for allowing us to enjoy our food without being overwhelmed all at...