Itsu (guildford) in Guildford

I ordered (and paid for) extra wasabi, ginger and soy sauce. It never arrived.

an hour and a half later than I placed the time.

Only discovered ITSU recently. Finally, fast food that's also healthy as well as competitively priced.

expired fish used regular toxic atmosphere

Vitality voucher didn't work and that was enough to annoy me.

Diego made delicious food today, and the lady at the front was very positive and helpful. Lovely atmosphere, I highly recommend this restaurant.

Love going to Itsu in Guildford, staff is so friendly and welcoming, even if they’re busy, they always provide amazing customer service. Food is delicious, lots of options. I can definitely recommend.😊

The staff are so helpful here - we were struggling with the app and immediately someone came over and helped and resolved the issue with really nice manner. As usual food is excellent 👌

This is the 2nd visit to this “ food outlet “ and as before I loved it. Easy ordering along with payment and by the time you select your drink and sit at a table the food is there. I have tried various meals and enjoyed everything I had. Friendly staff and super fast service. Becoming one of my favourites!!!!!!

Standard itsu chain. Decent sushi and rolls, as expected. Friendly and helpful staff. Clean and plenty of seating.

we ordered 2 combos but had one of the gyozas missing

I had Korean Udon and an Aloe Vera drink for lunch. The udon noodles were delish! Definitely going back.

Best version of what I deem fast food, healthy, tasty, reasonably priced

Nice food and helpful staff. I always eat there when I visit Guildford.

Nice atmosphere and friendly staff most of the time. I don’t recommend the chicken noodles and they advertise them in bowls but i always get them in paper cups. A bit confusing service but overall a nice experience.

Great food, served very quickly

great chicken teriyaki rice(warm version) and the sushi was ok and the passion fruit kombucha tasted good aswell

Your sushi is always amazing. Your driver was fabulous and delivered straight to my door even though I live in an apartment building. Dragon rolls are out of this world!

First time i did not receive my order? Where did you leave it? Next time please allow driver to leave a message

Not such a new concept now but still interesting and feels so much better than another burger or expensive sandwich joint. Self-serve ordering screens are so impersonal. But being on the corner of one of the busiest streets in Guildford, a fabulous spot to watch the world go by.

Excellent restaurant, consistently delicious food very quickly. To always return!

The food is very delicious, the toilet is clean. You can even go there for the smiling faces of the staff.

Always quick and well packaged

Lively quick delicious meal. Staff very helpful and friendly very clean.

soup was hot tasty and sushi was great and fresh. Nice 👍

Clean, presentable and friendly staff. Quick and easy order. Spacious for pram and children. Food were good. Various to choose from cold and warm. Will definitely come back. Toilet is clean too.

I like to visit this place, the customer service is awesome and they are very kind staff, they have plenty options in the menu and i recommend to try gyozas and baos.

Great food. Will definitely come back. My daughter recommended the place and we loved it.

It’s an itsu like any other, the food is great as usual, nothing fancy about the atmosphere but food is always quick even when relatively busy

Healthy, hearty, filling food at a great price point for the quality and freshness of ingredients. The staff were very kind and attentive and the atmosphere was nice. Perhaps the small menu is the only downside, as I don't like to buy the same thing twice, so would come back more if there was a greater range in options. I've had the vegan meatball rice dish and the vegan noodles with the gyoza and both dishes were lovely. The miso soup was also well-made.

Very quick service. Amazing taste. Many veg options also available. Have a student discount.

Quick delivery food well packaged

Itsu is leading the way for Uk restaurants!!

The food is so bad it doesn’t taste like anything please go kokoro and dont waste your money here

You just can't go wrong with Itsu

The itsu is a takeaway restaurant for asian food . The staff was really friendly and the food was nice . If you are hungry and need a quick bite.this is better than Mac or bk

Ordered 2 of thr meal deals. Wow! Super tasty Teriyaki chicken and rice. Loads of tasty veg in it and the dumplings rock. Can't wait to order from Itsu again

decent food for the price, like how everything is not full of onions...very quick service, very clean airy space if eat in. you can only use card and self service screens though...nice qyoza and soup, healthy. drinks expensive for what they are though. nice to have some healthy fast food options and vegan foods that aren't all spicy! thanks itsu :)

Great food, good value for money, clean and friendly store staff. I highly recommend this branch, especially since its hours has just extended.

I must say I don't really like cashless and screen operated places. But the staff and Guildford branch are really friendly and professional. On one occasion I did get sushi that one piece if salmon smelled too strong, but the (I think) manager was so apologetic and dealt with it well.

Sushi was not fresh. Stomach upset and nauseated after eating it and it was the only thing I ate that day. Diarrhea the next day too. Very bad experience

Food is so good, love the choices and flexibility (especially when counting calories). Food is so yummy and just about the right size serving!

Amazing food and so easy to order. Absolutely delicious.

the staff in here are so helpful and lovely! plus the food is great - made quickly and consistently delicious!

Rider was rude, badgering me to come to the door without even knocking on the door

Really great itsu. Always really chilled and quick service. Food great as usual.

Great place for a quicky, healthy meal. Staff are super friendly. The atmosphere is very calm with great music in the background. Plenty of seating. Open until 9pm EVERY DAY. Wish more similar places would adopt this closure time. Keep it up Itsu. 🙂

Credit to Diego at the Guildford (UK) branch. Super friendly, helpful, greeted every customer, helped them to their seats. A top member of your team, you need to get him on some fast track program.

Lovely food, highly recommended!

It was average. Fast and hot, but taste was minimal. Will probably look harder for another place next time.

Monika was so friendly and welcoming. She helped me choose from the menu and her suggestion was perfect. Diego made me an excellent meal, even with special requests. I’m very thankful for that. Definitely recommend it and I’ll definitely come back!

Clearly a bag of stir fry veg was used to make this - nothing like the description or the photos. Fine for convenience, but a 2yr old could prepare this.

Perfect delivery on time , food packaged well and fresh Had miso soup which was hot and teriyaki salmon with rice All fresh

Nice and fast self service and if you're a student, you could get a student discount if you tell a member of staff that works there. Food was nice, would say it's on the saltier side. I ordered a double chicken teriyaki rice bowl but I found the rice drenched in sauce. Was good nonetheless.

Lightning fast delivery, Lovely meal. My son was very pleased. Fast service greatly helped us, as I had to work and had a hungry teenager at home ☺️

My son and I had lunch here today and it was fantastic! He really enjoyed his sushi and I loved the famous coconut chicken. The food was prepared really quickly and a lady cleaned a table for us-great service! UPDATE OCT 2022: Visited again and had avocado sushi box and paradise rice with chicken-delicious! Restaurant and toilets spotless and quick, efficient service with a smile! FYI the chocolate mochi are delicious!

Great place to grab a quick, healthy & delicious lunch/dinner or a snack. Very quick and really delicious options as Itsu always has. This store is large with lots of seating in two separate areas. Below scores are out of 10 Customer Service   9 Pricing 10 Food Quality   10 Atmosphere   9.5 Presentation   10 Products   10 Wifi   Yes Location   9 Parking:    Lots of paid parking available around Guildfor 🅿️ Overall   9.5

A bright modern restaurant, with lots of seating. The staff are very helpful in explaining the automated self service kiosks. The restaurant is cashless, and the food is quickly made. We had a lovey lunch there

Old and rotten sushi. Disgusted. The avocado was covered in mould. They dont let you select the sushi anymore, they insist that you order it and then pack rotten food in your bag. Disgusting. Avoid.

Veronica is the best 10/10 service and food!! highly recommend

Inexpensive, lovely, nice food, super fast service

Absolutely excellent, the fastest food I have ever encountered!

Dine in. Clean. Friendly. Always great service and tasty fresh food at a reasonable price.

Friendly staff and great food! Even my 8 year old loves it

I really liked itsu food it brings a smile on your face and you stay full for the whole day.I recommend everyone to come and visit. I would also like to say that the staff are very friendly 🙂. I give it 10/10😊🤩 amazing food quality. WELL DONE!Come with your family and friends. Thank you.

There was hardly anyone in the restaurant as it was nearly closing time but have eaten there before when it's been quite full. One observation about the food is that it seems quite salty🍲

Literally just bought Thai chicken coconut rice soup it’s says on the description green veg got it take away when open it 3 strips of chicken whole tub full of rice no veg whatsoever I couldn’t even take it back as I walked back 20 mins away and not worth walking back again So so so disappointed It’s in itsu Guildford

fast service, nice atmosphere, clean and tasty I recommended this place definitelly 👍

Had a brilliant experience here today. Was buying a large amount of sushi as a treat for the children in the school I work in and as you can't order for pick up I rang to see the best way to go about having a big order. Monica who I spoke to and subsequently saw in store was especially helpful and assured me that that would start to prepare things and make sure they had everything in stock for when I got to the store later. When I arrived they had ths sushi ready for me and promptly started on the hot dishes. They a little trouble with the till system as it had recently change but she was super helpful and reassureing throughout and went above and beyond in helping me today. Thank you so much Monica and team!

Love Itsu, always great food and at amazing prices. The manager is great and quick to get orders ready and always has a smile on his face!

A cute place with good food. A special appreciation award for their soups and their mint tea (super hot and delicious even after dinner). At 8.30 pm all the ready meals are half price, great opportunity!

Blown away by the speed of service and the quality of food. An unexpectedly excellent experience. Could not be more pleased.

Good: Staff were friendly and approachable, plenty of seating was available, and food came very quickly. Bad: The food was very underwhelming, much better-tasting Asian food can be found elsewhere for a better price. The portion size compared to the image provided was also misleading.

Always great food from this restaurant Big thanks to Jack great service Pal

Great experience fresh and tasty food 🍱

Really good food nice and polite costumers service from the team Jack we had really nice time food was fresh and tasty thank you Itsu guilt

Safe place to get Sushi when out and about. Staff and friendly. The self service machines makes ordering much easier and food comes out quickly.

Half price after 20.30 Decent food :)

Свежые продукты и быстрое обслужавание

Shared a fabulous selection of dishes today which Jack kindly helped us to select. All delicious, so fresh and very tasty. Will definitely be making regular trips here- there’s something for everyone here.

Service is so fast and suitable for take away. Nearly 2pm no need to wait. Ordered sushi and curry rice. The curry is full of green beans. 服務很快！非常推薦外帶！下午兩時直入,咖哩飯有芫茜蔥及滿滿的綠豆。

Typically good itsu food in a city centre location. The restaurant was fairly full at lunchtime but service was quick and I found a seat without too much trouble.

Hands down the best I’ve had. Definitely recommend their Thai Chicken rice bowl. Healthy. Light. Nutritious. Affordable. Sustainable packaging. Absolutely loved it. Will buy again.

Quick, easy to use, tables available even though it was a Saturday lunchtime, my first time and I had chicken gyoza and sushi. My teenage daughter didn't recommend the gyoza and I should have listened. Whilst it tasted fine, I think it was essentially reheated in a microwave type of thing, so it was just 'meh'. Gyoza are supposed to be steamed first then quickly thrown in a frying pan so the bottom is all crispy whilst the rest is soft and lovely so it was very disappointing. The sushi was good, having lived in Asia for a long time it's difficult to find sushi here where the rice is cooked properly and hallelujah it is in itsu! My daughter says the noodles are good, and lots of people were eating the noodles. So yeah, it was OK!

Great service good food decent prices

A very helpful manager but the food wasn't great. So this is not a Guildford specific review but one of Itsy. I had the gyoza noodle soup. Completely tasteless. No depth of flavour. Binned it.

Good food, shame about the ordering system, so impersonal.

Одни из лучших суши в Гилфорде . Вкусная и свежая рыба.

Jack served us at our late night endeavour for food! He was very kind and friendly and offered us an extra avocado rolls dish as he spotted 1 avocado piece I ordered was coming to the end of its life. He also helped us choose and offered sauces. Such a sweet guy :)

Was alright - but not convincing!

1st of all IT’S NOT HEALTHY, all those sauces are made from 99% coconut oil which is pure saturated fat, and the management staff were vulgar towards kitchen staff regarding a wrong order

I Love sushi and had never tried itsu Guildford before tonight. I was absolutely impressed! The Sushi was delicious and the service was perfect. I cannot wait to visit again soon!

Nice food, good selection and fast service. Staff were a bit stroppy but it was about 830 pm so maybe past their bedtime....

Exceptionally clean, extremely quick service, healthy and tasty. Really impressed.

If you’re a true sushi lover this place is not for you , commercial quality

Excellent service and delicious food.

Great sushi, happy to have this place close to us.

Just purchased chicken teriyaki rice pot.. fine but some body forgot to add chicken... don't bother ...never again

Hot food is microwaved, sushi is not made to order and is overpriced. Response: None of that is relevant to my comments. This is not a "single bad experience", it's a deep rooted issue with your practises. Even McDonald's doesn't use a microwave for god sake.

Okay to quickly grab a bite. Staff are slow to help with your order if you need to ask them something. Food was okay, portion sizes small but felt healthy ish.