YO! Southhampton WestQuay in Southampton

Was actually taken aback that "service" like this still exists in England in the 21st century. Waitresses blatantly walking past you when you ask for assistance, & when they do eventually come to your table, you appear to have inconvenienced them. With so many options for dining at West Quay, it's surprising this kind of service is allowed to continue. If you visit West Quay, choose somewhere else to eat.

It was a dissapointing experience. We love YO but this time we found it very over priced and the portion sizes are a lot smaller than they used to be. Crispy squid was warm as we're the chips. Service was attentive. Expensive for what you get !

The misspelling of “Southampton” in the listing name really demonstrates the level of care you should expect from the waiting staff. Nobody took a drinks order until we were almost done. Every interaction with the waiting staff was as if we had inconvenienced them in some way.

Quick and easy the food always tastes amazing here

Great food and plenty of seating. The whole area was clean too.

Really bummed out - came here for sushi after planning it all week got turned away for a closed kitchen at 6:00pm on a Saturday, website said 7pm. They wouldn't serve us

Bottomless belt food was excellent, lots of dishes and variety on the belt. However service was not. Employee who ‘greeted’ us was unfriendly and did not let us sit down 12 minutes before our booking for a drink although the restaurant was three quarters empty. Per the website when I booked and my email confirmation the bottomless belt should have been 90 minutes, however their response when I mentioned this was ‘well it’s 60’. Manager was being very abrupt, chastising and somewhat sarcastic to chefs quite loudly and repeatedly in front of guests. Had to wait 16 minutes after time was up to ask for the bill as no one came by.

Went for the bottomless belt (August 15 2024), as it is stated until 8pm. My time was 6:30 until 8. 6:30 until 7 was okayish, we had some plates. But after that was downhill. Just salas and bad dishes. Slow replacement. Finished eating a lot of avocado hossomakis because if not, I would have left hungry. The idea is nice, the execution was terrible. Before 7:40 they started cleaning and no more sushi were made. EDITED: The company was fast to reply the complains and everything. I will come back in a near future to try it again, as my complains were forwarded to the management and will be looked into.

Ate same two sushi roll plate and Waited new one but no more until left. Just all same stuff around.

I had a lovely meal at YO today. I don't like sushi and seafood and there was still lots to offer. Great place.

It says it closes at 8:00 , but they stop sit ins at 7:00 ( which they must mention on the website ) also fish and chicken items finish before 7:00 even . Twice we went there and fish and chicken wasn’t available even before 7:00. So what’s the point ?

Me and my other half love coming to yo sushi. The food is always fantastic, And the staff always goes above and beyond making sure that all your needs are met and they’re so friendly and loverly. We always leave satisfied and full of yummy food. Dave seems to be working every time you come he’s always so lovely says hello ask how we’ve been makes us feel so welcome.

disgustingly overpriced and in an awkward location. my friend found a piece of blue paper tissue in one of her rolls of sushi which was absolutely disgusting. 🤢 it is absolutely filthy and disappointing for the price. as a sushi connoisseur, i will be taking my business elsewhere

food was amazing and the conveyor belt is so fun, however very dangerous for the wallet. service was friendly enough however atmosphere,, it is in west quay after all.

Bad sushi. Tasteless with hard rice. Katsu curry tasted like slop and rice was again hard and undercooked. I reckon tesco sushi sold in sandwich section tastes better.

We waited at least 50 minutes for some beef and chicken teriyaki that we ordered and never arrived! We saw them make at least 2 chicken teriyaki’s right in front of us just for it to be given to some people that had arrived after us. We asked where it was and they said it was on its way but we still had to wait another 20 minutes so we just left very unhappy and hungry. Very disappointed as normally it isn’t too bad there. Not happy and will not be coming back.

Great place to eat always fun to go.

Always great food and service as always 😋 Love the sumo bowls. Although on the last visit they had technical issues so couldn't do any hot food. But there was still plenty to choose from.

Where to even start. We have been to this Yo several times and each time I've considered writing a review and never managed it, but yesterday was so poor that I feel I can put 3 bad visits into one review. To be fair, until yesterday the food has always been good which is the only reason we've gone back. Previously, we have been told that there is only 1 table with availability to have a pram there and when attending with my mother in a mobility scooter, have been made to feel like we are causing difficulties by wanting to sit in the disabled area. We have also witnessed a member of staff getting told off right over our shoulder, and watched the manager tell his team that he was having the first break - not great leadership. Yesterday we arrived and were told that some of the equipment wasn't working so they could only do rice and noodles for hot food. I see this was an issue on a review a month ago so perhaps this needs looking at. We still went ahead as we love sushi. Yo sushi have got rid of the QR codes to order now but they haven't reinstalled the button to call for assistance. We therefore waited for ages before the manager came over and asked what we would like. We put our food order in which included Miso Soup. My mum and I love Miso soup, but yesterday it was undrinkable. It was much too strong. We also ordered Salmon Ponzu Salsa which is my favourite. The chef went to hand it to me and the manager, over my shoulder, was telling the staff member there wasn't enough fish on it and that it wasn't done correctly. I have to say, the way he spoke to his staff was so condescending. When the salmon arrived though, it was delicious. There was another male member of staff who was behind us on the till, who again, stood over my shoulder, and proceeded to tell two of the female chefs to prioritise the order from the Costa team opposite or they wouldn't get free drinks from them anymore. There were people waiting for food, paying customers. He was so rude to the two female chefs as well and obviously felt bad about it as he went back a few minutes later and reminded them that he never gets drinks from Costa so it's not his problem if they stop giving them. Honestly, these conversations should not be happening over the shoulder of customers. The staff look miserable and I'm not surprised after the few scenarios we have witnessed. I am not the first to mention this so perhaps this needs some looking at. Really very disappointed 😞

Had the worst ramen in my life despite waiting almost 40 mins for it (restaurant was not crowded). The noodles used were hokkien noodles and not ramen. The soup was warm, not hot. It totally lacked Japanese flavour (an instant cup noodle would have tasted better). I saw the chef at work (it's an open kitchen), and he truly needs proper training on how to make Japanese food. ** Also, the whole time he was handling food without gloves. The selection of sushi on the belt was also very limited, and the salmon was sliced incorrectly. The restaurant manager was really friendly and attentive. He alerted the owner, who was in the kitchen, and I got to speak to him. He was very receptive and promised to do a taste test and improve on the quality of the food. They kindly offered to take the ramen off my bill (I just couldn't eat it).

My son loves sushi so we bought him the Yo! Sushi School experience at Yo! Southampton. He absolutely loved it, Dave and his team made sure that he was made very welcome, and in a small group of 8, taught him how to create various sushi dishes. For anyone that loves sushi, this is a great experience, no matter how competent you are in the kitchen. The Yo! team are brilliant teachers, and you take home all the food that you make (which is a lot!) Thanks Dave and well done Yo!

Me and my gf went for our anniversary Was amazing Staff were brilliant and so kind Definitely going back again Was bit expensive but 100% worth it Service was so quick

Terrible catering for allergies. Staff were amazing though.

A disappointing visit all around. The belt had barely anything on it - at lunch time! And it was just the same stuff going around. When we left there was barely anything left. Fryer was broken according to staff so this meant the only hot food available was fried rice or noodles. This begs the question - is ALL the hot food fried? We couldn't get soup or teriyaki chicken etc etc. This makes me wonder about the accuracy of the calories on the menu. So while food did not even come close to meeting expectations, I have to say that the staff were absolutely fantastic, they felt awful that the menu was barely available and couldn't have been nicer or more apologetic. Left feeling very bad that corporate had left them in this position, it's not right. We overheard one staff member say that this has been going on for two weeks. Shocking.

The staff member said there was no tables available and to come back later. We counted at least 5 tables that were free. Clearly couldn't be bothered to serve customers. Such a shame as it used to be brilliant. Will not be be returning.

Not as good as it used to be and menus seem to have reduced over time (pre lockdown). Staff are friendly

Was told there were no tables available despite the entire sushi bar and 6 tables behind being completely empty. Waste of time considering I drove all the way to Southampton for YO. Will never be back again

Yo sushi is probably my favourite place to eat-not the cheapest or closest option for me by any means, but always delicious

Really good food - I recommend the Pumpkin Katsu. Conveyor belt food is overpriced - I only order from the menu. Often very busy. Need to book in advance.

For my birthday last Sunday, 10th December, my friends and I went to Yo! Sushi at Westquay. We managed to get a table and ordered food as usual. Considering that the card payments would work we ordered food as per our apetite. The rude manager, Ryan, during payments informed us that we will have to pay cash since the machines weren't working even before we arrived. He kept on insisting us, as well as the adjacent table to ours to pay by cash. He didn't even let us try our luck with our cards. One of us had to encash from a nearby ATM. It was a terrible incident with the manager being rude and not letting us even try our cards. Also, he could have informed us at the time of seating. The waitress was sweet and hence we specifically asked to call her since we wanted to handover the tip to her, he insisted that he would pass it to her and took the tip too! Just as we reached outside, we saw him put the cash in his own pocket!

Been to yo sushi twice and always something wrong where they cannot seat you. Always technique issues

This is the 2nd time I have been here and been told they have stopped serving week before their closing time. We stood waiting at 7pm when opening hours say close at 8pm was ignored by 3 members of staff for 10 minutes and then told we’re not serving any more. Terrible customer service and attitude from the staff and disappointing that again not able to order anything an hour before closing

Had to drink our prosecco out the bottle because no glasses were available. Staff had no interest in speaking to us.

I must start off with the fact we use to LOVE yo sushi. But I have to say the last 2 visits have been horrible, 1st time we waited over 30 mins for our food when the restaurant was quiet. 2nd time which was yesterday, 28/10/2023 it took 10+ minutes to be seated and we stood and watched both the manager and a second member of staff walking around stacking glasses *they did look over and see the que of people* but there was no desire to seat customers and the restaurant wasn't overly busy, we ordered our food, at a price of £45 all of our street food dishes were served at different times. We even watched the chefs cook dishes for other tables that had arrived after us before even serving our dishes. Some took so long I had to ask them to give me fresh rice as it had been sat on my table for 10 minutes and gone cold before the other dishes arrived. We ordered 2 cokes, they bought over bottles and disappeared. I had to go and ask for glasses, napkins and soy sauce dishes at the back of the restaurant and walking to my table another customer poked me and asked for service as they had been waiting too. I politely told them that I am not staff and they were absolutely horrified and we're very sorry. I took one dish off the belt at 4.90 We were charged £55 in total for a £45 food and drink order and one £4.90 dish. I think we will be avoiding these from now on. They had also ran out of fish and chicken

Just want to say a huge thank you to a front staff bigger guy who is extremly nice and polite and have been working under preassure a lot today as the system was not working. He definietly deserve a voucher or some reward for his hard work.

Got one of the sushi from the cold section and I got food poisoning. Also the sushi tastes ACID. Horrible. Worst sushi ever.

We’re a hispanic family and we love YO!’s sushi, today searching Westquay we saw it was open, we live an hour away so we drove 50 minutes to get to Southampton at 12, but we noticed it was closed??

Very helpful staff, had a wonderful time and great new tastes at very reasonable prices.

Typical Yo. Almost impossible to get a seat here and they often dont take reservations. Food is Yo food so its ok for a quick bite.

I was recommended by a friend to try their spicy seafood ramen on a last minute dinner invitation. Since that time, I've always ordered the same ramen every time I return. Unfortunately, my visit yesterday I was told the head chef was on holiday as he normally makes its for me. It was good, but not as good as his! Hopefully he won't be away for too long as I'm looking forward to his ramen again soon!

Superb experience with Dave at Sushi School! Great value for money, good chat and lots learnt. So much sushi to takeaway at the end of the experience!

Dave the front of house manager here is outstanding, we had a slight issue with dish and he dealt with it brilliantly . The food is as standard but this is the type of customer service that encourages a return visit !

We had a learning how to make Sushi class at yo sushi In West quay in Southampton for my friends birthday. It was brilliant and I loved it. It lasted 1 hour 40 mins. We had food and drink at no extra cost. We made our own sushi to take home, which is not easy but was so much fun. It was £29:95 per person and totally worth it.. We had a man called Simon did ours last Saturday and he was so lovely and listened to all our questions and is very good at his job. He also taught us the way to cut the salmon and about the knifes. In the photos you can see what I did and took home. The only thing I would change would be to make one with salmon, not crab as it's very strong smell and harder to make. I think you pay enough to be able to make salmon sushi. It's also a favourite of mine so disappointed to not have made it.

Lovely place, fresh n yummy sushi!

Had a subway for lunch a lot of teenagers in there very noisey

First time trying Yo! Was pretty good.

We hadn't booked a table, was told by a member of staff, who has pink hair, that there would be a table available for us in 45 minutes - and also informed us that they would make sure that the designated table has enough space for our pram. When we returned 45 minutes later, the same member of staff told us that it wasn't a pram friendly restaurant and that we wouldn't be able to take the pram through to our table. The sit down tables are not appropriately sized for carry cots either. So we carried our baby through. Scanning the QR code to order was not straight forward, we selected our items, then the web page expired. My partner then ordered on their phone. When we finally got our food half was from when I had ordered and half was from my partners order. We explained this to a fantastic member of staff, Ryan, who helped to clarify our order and made sure that we were taken care of for the remainder of our time at YO! The food arrives on a carousel, however is not covered, raising huge concerns over hygiene, particularly after a pandemic!! Five out of five for Ryan. But unfortunately we will never be returning to this restaurant.

Utter rubbish. Avoid like the plague.

This is a very busy Yo but the manager/guy in charge booked us a table and we waited for it to become available. I had a 9 Yr old and a 2 Yr old and our table was perfect with a space for the buggy. The food as usual was excellent and arrived quickly. I only wish this outlet was bigger. Full marks to all the staff.

Very nice Japanese Eatery in WestQuay Mall. We were happy with the service. The food was good although they can do better in my opinion.

Beautiful, fresh food. Order on your phone. Very quick service. Friendly staff and team. Loads of veggie and vegan options. Downside is your sat in a noisy shopping centre opposite the escalator, so people stare at you on the way up. Quite procey too!

Dave is an amazing manager. As regulars he's always made us feel welcome and all our needs are seen to immediately. He's very understanding when it comes to preferences like being veggie and he's an amazing host. The foo dis always great no matter if it's on the belt or from the chefs themselves. I completely recommend.

Generic YO Sushi, staff friendly enough. Food was ok.

The staff were attentive but were VERY in demand as the WiFi had gone down and no-one could order via the app. I do find it bizarre that this is the main way of ordering now at YO! Sushi. Myself and two boys were looked after very well though and the food was lovely as always. There was disappointment when we realised the YO!nuts were out of stock for my one son but he was able go find something else go enjoy. I'm unsure where the brand itself is trying to take itself though as it seems so far from what it used to be and it's almost lost it's appeal which is such a shame as it was always such fun to go to YO!

I’ve coming here every weekend since they’d opened back in my uni years. I’ve returned to visit the city after many years and was so awesome to see yo sushi is still there with amazing customer service and cooks! Thank you ;)

Manager was amazing and helped me get some food last minute before closing, thank you!

food is great and staff are very helpful especialy dave and duggie as when the qr wasnt working for us dave helped us out and where very attentive and duggie was very quick at making the food

Love this place! The sushi is incredible, the staff are friendly, it's great for people watching too! Could easily spend all day here

Bang average sushi for a premium price, no real difference to supermarket sushi, but nowhere near independent places. Ordering system unnecessarily difficult and would be helpful to have a full menu in front of you (paper is recyclable) - when does a small plate become a nibble or a maki?!

Overpriced and not as much fun as it used to be. I understand the reasons for not having random plates pass by on a conveyor but that was a big part of YO! Sushi's charm. Now it's just another eatery reliant on QR codes and apps. The soul seems to have been sucked out of it. Of course the food is still good. It is more expensive than it should be but I wouldn't mind paying extra if the experience was worth it. Sadly, it simply isn't any longer.

Not much of a wide selection. Sushi is pretty competitive in Southampton, so many alternative places to go.

I’ve been there today, the restaurant was not busy, the manager/receptionist was sitting didn’t even care to come and welcome guests just shout if the guests new how everything works. Had my sit at the counter… regretted that for everything that I saw the staff doing. First one lady that was going to break came to the kitchen area with her hai down, jacket etc Second apparently a “chef” arrived, came to wash his hands… without soap just passed the hands in the water, yuck!!! Following this very good food and higiene manners he started to wash the frying pans the same way he washed his hands but now with the sponge that was inside de sink with food and loads of food waste! GROSS By this time and couldn’t order or eat anything else there. After all this came another lady to fill the soy sauce glass with a jug that was with a clingy film not suspicious at all!!! Sad I can’t post vídeos with this rating, otherwise you all could see the amazing higiene

I saw a lot of chain restaurants and they were MC Donald's , Pizza Hut , Pizza Express , Nandos and American Diner apart from the food aspect there were a lot of shops to go shopping It was an absolutely fantastic place for shopping for friends and family.

Used to eat here a lot. The staff have been and still are great. Food is good. Unfortunately for the price (we ordered Katsu curry, beef teriyaki, a mixed platter consisting of 12 pieces of sushi and one coke at a cost of £45!) it's not the fun experience it was once. The food is only placed on the conveyor after you order on the app. Part of the experience used to be being able to see dishes travel round and try something you might not have thought about trying. Definitely not as good as it used to be :(

B.C. cabbage! Thank-you very much for trying to food poison your customers 💀 You should send your whole team to specsavers or we can bring our own cabbage next time?

You have ruined your business model. The reason to go to Yo is spontaneity, eat until you are full then stop and instant food. Now you don't even get water until your order is done and you have to order everything at the beginning. Also rude, unhelpful staff. Food tasty though.

It's okay. Nothing to shout about. A quick grab of sushi is fine

Meh. Overpriced small portions. The sushi / nigiri platter wasn’t the kind of plated Japanese meal I expected for that price. Japanese food is an art form by itself, not an art project by an 8 year old. The staff doesn’t look happy - the vibe is noticeable. They’re probably tired as it is the last hour of their shift. Curry sauce was great and the beef teriyaki was good. Won’t bite into the conveyor belt hype again.

The squid portion was non-existent. £7-8 for crumbs. Not woth it. Don't bother.

Great meal good service but a bit slow

Was very disappointed. No food on the rail and no staff. Can't comment about the food. Would not go there again.

Love it. Haven't been for a while. The new app and 3 plates for £8.95 were brilliant. Can't wait to go back

The service was excellent, and even though it was an incredibly busy day being Dec 23rd, the manager was faultless. Unfortunately my teriyaki chicken was really dry and tasteless. The only thing that made it edible, was the mayo I requested to give the plain rice a little moisture.

Terrible service no one came to sit us down despite walking past us 4 times. Normally like yo sushi but this was terrible

A commercial center in central Southampton that includes brands, some restaurants, and there are also discount stores

Service was brilliant and the food was so fresh and tasty, I will be back.

On first visit it was closed 2 or more hours earlier than it said online. Next day they didn't have the ingredients for JFC. Despite actually being seated could not order any food due to poor phone reception. After finally getting to the website was unable to actually place an order. As there is no other way to order despite the presence of staff. Yo sushi Southampton is more effort than it's worth!

We spent 25 mins trying to order through the ridiculous QR code/website only for the whole lot to crash right at the end. I can never understand why some food and drink outlets insist on using these awful ordering systems. Left and went elsewhere, wouldn't bother again.

Food was good. However service was abysmal. We ordered 2 duck roll portions. Both turned up to our table, but waitress seemed to think we only ordered one and accused us of stealing food. When another dish didn’t turn up, we asked for some help, only for them to roll their eyes at us, stating that we shouldn’t be helped as we had taken food. Additionally, the chef team all seemed bored and as if they would rather be anywhere else! There was one guy there that was really helpful, but if it wasn’t for him, then it would have been one of the worst dining experiences I’ve had ever.

I enjoy the low hassle of the new service set-up. You're not rushed to order when someone comes to your table, you do it all yourself. The ordering online is also helpful because you can see how much you're spending, without waiting for a final bill. The staff are always helpful, and the one time I was waiting a long while for a dish, they made sure it was put to priority. The booths are very nice, but dont expect to sit in one on a busy day/time. Make sure you'll be okay at the bar. Though the seating at the bar isn't bad, and you get the bonus of the food being cooked. The online menu could be organised better, but for people unfamiliar with the menu, it's still very good. The Korean fried chicken and yo!fries are my current favourites, I would definitely recommend. But if you really dont like spicy things, dont get them.

saw a worker put his hands down the back off his trousers and then goes and makes food without washing his hands

It's OK, the quality of food varys from dish to dish, some plates taste great others like supermarket sushi. I wouldn't class it as a proper sushi restaurant, not authentic, more like a fast food version of sushi but that's more or less how it's presented so fair enough. Recently changed how the train works from taking what you like to only what you've ordered which is a step down as is the new QR method of ordering.

Used to really enjoy eating here, but Saturdays experience will make us think twise. Waitress looked at us blankly when we said we don't use QR code as this seems now to be the main push. We had to explain no we understood what it was and how it worked but we chose not to use it. Limited waiting staff too so took ages for her to come back to us. You have to order all the food now, choice is limited now too, most of my favourites are gone, that's if what is left on the menu is avaliable. Probably just go to wagamamas in future.

Great first time experience and which was complemented by Rosa who gave us great service. Really good menu choice and both the food quality and portion sizes were spot on. Will undoubtedly return on our next trip to Southampton!

Really bad experience. boring, overly sweet food. Similar food to a Japanese section in a supermarket, chucked in a microwave. At best. Had to get waiters attention for water, then soy dippers, then kids cutlery. Water jugs and cups were scaled and off putting. Bad . The kid puked his bento up when we got home.

Appalling. They had gone QR code only, half of the basics were off the menu, including mizo soup, squid, chips etc. Despite booking a table yesterday there was no mention of any of the above. Prices had also nearly doubled. Needless to say we didn't stay despite being a birthday surprise :-(

We went for the 97p special anniversary menu as a treat, only to find that we had to spend £10 per head to access it. So we left. There was no mention of having to spend £10 in any of the advertising, or even at the restaurant. The waitress informed us as we tried to order.

Very good food and very friendly staff!

Compulsory service charge..!?!? The food turned up on a conveyer belt!! Fair to say that's unreasonable right? The food was ok though. I won't rush back.

Miserable waitress, refused to go and get ice for drinks, refused to get kids a fork, very stroppy attitude. Ordering on app is a real pain in the neck, food very slow at coming to table. However food all very good, but incredibly expensive.

Absolutely diabolical place, sushi bland and over priced, menu super limited and when I asked staff for a real menu as I didn’t want to order via the app they acted like I killed their cat. 3 pound sushi from Lidl bay as more substantial. Honestly please do your research and experience proper sushi.

The food was incredible and there was a large amount of food for vegetarians the way it works was confusing but fun to learn. The website was disappointing as it was super confusing- it’s a shame they don’t accept cash but it’s good nonetheless!

Yo Sushi used to be great. Now, not so much. You can only order through the website which is just really annoying. Waited 25 minutes for the child's meal deal to arrive while the overly expensive sushi we had ordered was piling up. The beef teriyaki is now bland and chewy, the dynamite roll was fridge cold and unappealing, and the fried chicken had a horrible texture, I had to spit it out because I was sure it wasn't cooked - it was, but you wouldn't know unless you looked at it. I'll stick to the kiosks in Tesco from now on, which is a shame because I used to love these restaurants.

Lovely food, really efficient delivery to table, not sure about giving a tip as the order is made with an app and the food is delivered by conveyor belt ...

Online menu/ordering system kept failing as it relies on a stable internet connection so had to rely on grabbing a member of staff to get a menu and order manually. Food was great though.

A fantastic day out with my kids and we promised my son his first sushi, Yo! for the win

Not very wheelchair accessible as far as seating goes, and on the pricey side, but the food was very good. Plenty of vegan options and the staff were careful about allergens.

Good place to find what you need

My and my freind got a sharer platter 2 drinks a sushi roll and mochi and the total came to about £44 but although the price its was an amazing place with some amazing service would recommend

good food with lots of options.