Flame Grill in Southampton

Foods below average, service is bad. Lied too about times etc. Save yourself the effort and go somewhere good.

Very bad experience while collecting my order.

We have been ordered here for YEARS and not long ago moved, I've just waited over an hour for a small pizza, I rang to see where it was to be shouted at and told not to order again because they have to pay to go over the bridge... surely thays what delivery costs are for!? So rude and have lost a frequent customer.

Just purchased a large kebab and they got the order wrong, once corrected the meat was under cooked and swiming in grease put it in the bin and went elsewhere won't be going there again.

Absolutly discusting food, from this place, customer service 0, Very bad, swearing on the phone Will never ever eat there again, to let you know that this is not the same people used to run this place, this is different people that took over, very rude. If you wont good kebab go to effes, as they are very good familly business

We ordered 12 chicken nuggets, one large chips, one small chips and a mixed donor kebab. When we collected our order we took it home, had only one small chips, 4 chicken nuggets and a mixed donor kebab. Was disappointing because we were the only ones in the shop at the time so there was no pressure to remember the order. My boyfriend’s kebab was spilled out on the bag and overall just frustrated with what we paid for, we didn’t get! The staff were annoyed we ordered chips after we put our initial order through which shouldn’t have been a problem considering we said we were happy to wait and it’s paid for? Missing half our order upon ordering in the shop

Totally gone down hill..... waited 2 hours and no food called shop to be told driver on way. 40 minutes later still no food. Called shop to be told sorry driver deliver to wrong house. Offered refund still waiting...... DO NOT ORDER FROM HERE.

Waited an hour and half ( live ten mins away )phoned up guy was very vague and said it would be 20 mins When we asked " Another 20 mins??" He said " 5 mins " Waited another 30 mins Tried to call to cancel - no answer ! Absolutely ridiculous Won't order again which is a shame as been ordering from them for years.

Great service good kebabs and love the chilli sauce

Fantastic food and service every time, always hot and great portion sizes,

Whats happened ...flames pizzas were the best i used to like the garlic chicken pizza the most but last couple of orders i could not really tell the difference between 2 different pizzas ...your pizzas are now as dull as the others ...shake it up please get back to the being the best !

1 star is to good disgusting cold food that took over a hour and parts missing phone up and nobody can help and oh we’re busy that not a excuse it’s your job to provide food to a standard.

Their lamb shish wrap is a must try!

Placed an order for delivery, approximately £30 worth of food, it arrived in dead on 15 minutes from placing the order. Phenomenal service, food was amazing and piping hot! Will be using again. Thank you!

Ordered online and received order in 10 minutes, food hot and good size portions Will be ordering again

Me and my partner have never been disappointed in flame grills food although I ordered nuggets and a kebab wrap tonight and there was literally no flavour, it was like chewing into cardboard. Not impressed at all. :(

Very disappointed made a order over two hours for delivery still no sign it can’t contact them as phone is dead I now order was received as money is pending out of my account

Ordered from them tonight, stated order had gone through and was payment taken, no delivery after more than an hour, husband had to go to shop as phone number wasn't even connecting. They then tried to refuse the order even with confirmation picture stating order had been sent. He felt very intimated. Never ordering from here again.

A very good kebab takeaway with nice pizzas also, can order online from just eat and have it delivered or to collect.

First kebab I’ve had in over a year and it’s put me off for life. Use to order from these guys every Friday night. Decided to start eating better but tonight I really fancied a kebab so went back to the old faithful. Horrendous. I had a mixed kebab £13.50. The lamb doner has become rubbery. The lodge was burnt, the sheesh well we won’t go there. I think they emptied the whole grease tray on my kebab then boxed up and sent me it as I had to dab it with paper towel before contemplating eating. I use to rant and rave to all my pals about how good this place was but they have gone down hill drastically.

I am a regular customer and I plan to continue being it, great service.

Absolutely gutted my girls and I order pizza's all the time from here we love em ... tonight pizza's arrived looks like someone stuck there fingers in one side... called shop blah blah blah its the dough... we offer free pizza next time u order..... then taking a slice from other side its not even cooked .... call shop number back think it diverted to a driver.. can't here him properly told him says sorry no offer of refund or another pizza .... wontvirder from here ever again!!!!!!

Tens to miss stuff but always tastes good 👍

Unfortunately this place has gone downhill. Been ordering from here for years, Recent orders have had items missing. Chicken burger well and truly over cooked to point of not being able to put my teeth through it last few times we've had it and food cold. Such a shame.

Used to order here frequently and it’s fine until you have problems. Didn’t give us all our right order and took one hour to deliver. We asked how long would it take to come and the guy said ‘it’s not his problem’ so we told him to get his delivery driver to get the food and refund it but he said they weren’t collecting it and we can have a refund after initially refusing the refund. Couple days later money gone out and flat out refusing to refund even though we didn’t get our right food and saying we should have brought it back on the day even though guy on the phone didn’t tell us too and said they weren’t collecting it. If you have problems then don’t expect good customer service or any money back.

Just to let everyone know who order beans or maybe thinking about ordering them they are lidls beans the cheap ones and they charge £2 for them I would not recommend this place at all paying loads of money for rubbish and cheap quality, if I could give no stars I would and the staff treat there customers like they are dirt off there shoes, if you phone up and complain

Been ordering from here for a while but after tonight's experience I won't be again. I ordered via their website, which indicates 45 minutes delivery. Tonight (a Thursday evening) it took an hour and 15 minutes to arrive. I phoned after an hour and was told politely that it was on its way. After another 15 minutes I phoned again and was faced with an abrupt and rude attitude, I couldn't even finish my sentence to ask where my order was, just 'yeah, yeah, it's on its way'. I said I've been waiting over an hour and was told to 'maybe wait longer' as I'm not the only person being delivered to (which I do understand). This is not the first time an order has taken so long but this is the first time I have encountered this below average level of customer service. It is a shame as the food is good and the delivery drivers are lovely.

Great Kebab and fast food place

New to the area so was not sure where to go, we happened upon this place and were pleasantly surprised. So far have only tried the pizzas which were amazing. Friendly staff offering great service on both visits. We will return to try the burgers & kebabs next.

Great kebab shop with a varied menu for all tastes

Terrible customer service. Ordered online 2:50pm waited an hour, gave them a call to find out where my food was to be told I had to wait another 30 minutes as the drivers did not start until 4pm. This was not listed on their website or email confirmation. I asked for my money back to be told I would have to phone the Bournemouth store tomorrow for one. He said he was too busy to speak to me and hung up. I phoned back and said I wasn't impressed with the customer service and found it incredibly rude that he hung up on me. I asked what the refund policy was and when I could expect to receive my money back. He sent someone to deliver the cash to me. No apology or anything. I will not be ordering from here again.

Good food, but sometimes it can be bad.

Terrible service, rude people answering phone and hanging up mid conversation. Waited over 1.5 hours for food on a Thursday evening. I don’t ever go to the bother of writing reviews but these people are rude, and a little telephone manner would go a long way. That’s all… won’t be eating here again ☹️

Good take out food and they can deliver!

I’ve been ordering here for over 3 years at least o twice a week but tonight the service and attitude received by their staff just erode any appreciation of loyalty. Their food has always been average and inconsistent but it was accepted by their service levels but today that was taken

Food of the gods low prices great food friendly staff easy parking

I dont know what to say but this place is a massive part of me. Probably that extra 9lbs I'm carrying around my waist in fact. Great food, great staff. If I was on death row, I'd order a kebab from here. Update as of 2022 - Still my number 1. I would proudly display on my headstone that I died happy from eating too much Flame Grill. It would be a happy passing but a traumatic thing to experience. I would basically not stop eating their kebabs and pizzas until I exploded. The shockwave would most likely be felt so wide it would be of concern to Fawley Power Station. Such an incidence, if it were to occur, would not be logged in infamy, but celebration. Celebration that such a small and humble fast food establishment can bring such ferocious pleasure to one's taste buds that it could wipe half a major UK city off the map by a completely fabricated medical condition where my stomach would grow exponentially and burst with the force of a thousand split atoms. Kebab-ocalypse.

Always order from here but last couple of orders have been wrong, no sauce when ordered and salad is mainly onions!!!!

Very cheap but good quality takeaway food. Delivery times can sometimes vary so keep that in mind of ordering online. Don't use just eat for this one, they give you credits on their own site so you can save some money next time around - no delivery fees either. Buy one get one free on pizzas 24/7/365. Very friendly staff and drivers. Happy to accommodate more unique orders.

Sorry very disappointed tonight me and my partner always order pizza each well tonight it wasint the same it was disgusting..it was cold..dry..it was just horrible sorry to leave a bad review any other time they are lovely

Outstanding food had option 32 mixed kebab amazing thanks lads

Ordered a kebab a few times and really good but have fish and chips today which were horrific. Fish was so overcooked it was like the soul of a really old battered flip flop. The chips were hard and dry not to the usual standard we had before.

By far the best authentic pizza you can get within miles. About time some one did proper non chain pizza. Well done.!

very nice staff, a bit too much onion in the wrap but other than that very lovely will go back again

Best Kebab shop in wolston! if you definitely needed eating KEBAB &PIZZA YESS FLAME GRILL

This is the only place that as messed my order up 3times in a row it cant be that hard never again

Best kebabs shop in Wilton& friendly staff

Good food but would be better if they read the notes box about having sauce and salad separate. Also paid by card and the young man who delivered questioned whether we paid

Pizza stone cold after waiting an hour never using tbem again

They take advantage of people walking home after being to the pub... watched them charge 3 people £27 each for chips and a kabab, knowing they were drunk.. Looked substandard too, so I left before ordering.. hope they haven't claimed a local government grant, they're not a business..rip off merchants 👊👊

Lovely people, they make u feel very welcome. The food is very good. The only thing is a little dear but excellent

Don’t listen when you ask for bbq base on all pizzas and they only put it on two and told us that’s how they are doing it!

Best kebab in woolston very friendly staff and amazing food good size of portions and the delivery’s allways spot on.They have Best chilli sauce in Southampton.

Didn't deliver some of our items and then had the cheek to say I shouldnt complain, not bad food but woeful customer service. Avoid like the plague, customer service 10/10

Nice and friendly staff and good pizza

Food was amazing, Tasty , fast delivery. definitely will order again 😊.

Food was absolutely amazing, In fact best food I have ever tasted! Extremely fast delivery. Will most definitely order from here moving forwards. No1 in my eyes 🙂

I'm obsessed for takeaway food and I order a lot many types..... BUT THIS ONE HAS THE BEST KEBABS AND FRIES AND BURGERS I'VE EVER HAD IN THE WHOLE SOUTHAMPTON CITY... The shipping time is great never over 40mnts.... it is always well cooked and very TASTY.... the fries are always hot and crunchy.... the size is well and above the other's average sizes.... the packing and service are GREAT TOO.... THANK YOU VERY MUCH.... I DO RECOMMEND THIS RESTAURANT.....

Smallest kebab for a lrg kebab ever had , and they gave my friend a small shish when payed for a large , but the chili sauce is one of the best around , won't now go back there due to this issue .

They have always delivered in 45 minutes or less! They have always delivered the best kebab in Southampton and let me tell you something, unlike other places, this is one of only two kebab shops I would eat from in the whole of Southampton. The things I love to order other than the lamb Donner kebab are as follows, Southern fried chicken burger, Beef burger with cheese and an egg and with out a doubt cheesy chips! Just tell them to put mayo on your chips and trust me they are awesome! Staff are friendly! Food is awesome! And they are a local business! What is more to like about this kebab shop in Southampton? Also a side note, they deliver contact free and quickly too!!!!

All ways absolutely lovely ty guys

Been ordering pizzas from here for a while and they've never disappointed! Reasonable price and very punctual with deliveries!

We are dining with them for years. Always great and friendly service. They are like part of our family. Highly recommended for everyone.

Can't fault the food here, it all tastes amazing! Delivery is always within the given time, even on the busy weekends :-)

Fantastic pizza and kebab, great friendly service and reasonably priced as well! Want more could you ask for? Great place.

Good quality food, great customer service, the chicken kebab is especially delicious

Not bad kebabs but stay away from the chips they are so hatd they will brake your face.. Also double check you got everything.. They have a habit of forgetting

Cooked fresh always friendly staff

Placed order at 11pm food hadn’t arrived by 12:20 so I went to another shop as they were not answering and when they finally arrived at 12:25 my wife told them I had gone elsewhere to get food . He then come back banging on the door with his boss on the phone at nearly 12:30 . Was a first time order and a last time I will never even try an order from here again

Nice chicken tender you get a lot of fries

... Nothing more. 2hours for waiting. Pizza is cold and... Nothing more..

Really good service, food and quick as-well. Perfect for the weekend takeaways. I always get their extra chilli sauce, it’s so good (spicy and gives you that perfect kick). Definitely recommend it.

I am loving this kebab shop can't seem to get enough. I've had kebabs burgers and pizzas and all is exceptional. I have 2 fussy eating kids and even they both lover there pizzas. They always say delivery to be expected in 45-50 minutes and has always come early, piping hot and very well cooked. Outstanding.

5stars is not enough for this kebab house trust me I have lived all over Southampton and I have never had a better experience than flame grill. The food is spot on and always cooked to my expectations 💯 best kebab shop in Southampton. Highly recommend to anyone. Cheers guys keep up the good work

Very disappointed! We have ordered through just eat in the past and been delivered to , however today we call and are told we are not in the delivery area! (So18 which is stated on the app and website) Seriously disappointed as we have had 5 orders from them in the last 2 weeks! we collected 4 of those but our first order was from justeat and was delivered without issue!? it’s a shame as it’s acqtually the best place we have found. I guess they don’t care about repeat custom

We drive over from west end .... always hot and fresh food, fantastic chilli sauce and consistently good! Best kebab place we have found in Southampton!

Kebabs and burgers Huge portions. Yum! I wasnt that keen on their chips. Says on menus burger comes with salad, so I was expecting some onion, tomatoe, cucumber and leaves but only had a couple of lettuce leaves.

Service & quality first class always a pleasure to visit.

Delivery times can be really quick. Even if they say about 30-45 minutes. It can be as quick as 20

Great burgers. Quick service. Good range of food. Looks very clean.

Good Kebab's first time will go again

Friendly staff order as I asked for it. Food is always good.

Not to bad kebab shop.They don't have chicken doner just lamb.

Good service and clean premises.

Not sure the food is worth over an hours wait every time. (Currently waiting on an order I made 1hr 15mins ago) The kebabs are really good but that's it, the chips are like cardboard and the onion rings were fine the first time I had them but soggy the second time so I'm sticking to the kebab

Would be better if they managed to get order right! I frequently order pitta with salad and chips and frequently get pitta with just chips despite this being raised with Flame Grill - this has happened again today.

Had kebabs from Flame Grill for the first time tonight, really good food! Nice, chatty and friendly staff. Will definately be downloading the app, thank you.