YO! Newcastle Grainger Street in Newcastle upon Tyne

Shout out to samantha. Good service and good accomodation

Love Yo, but this one is shocking. Went on Sunday. Got told there were no tables until 4pm. That’s fine. They agreed to do a Bento Box for us. Waited 45 minutes, and within half an hour they were giving tables to walk ins. Not once did they come to us and ask if we wanted one of those tables. Loads of Deliveroo riders crammed into the store, clearly people unhappy with their wait, as one of their two chefs decided to stand talking for 20 minutes to some customers they obviously knew. Bento box finally arrived; they got it wrong. I don’t care how busy you are, you shouldn’t accept so many delivery orders if it’s impacting so much on restaurant experience. Absolutely woeful service.

Thank you for my date night food was amazing from Brian and Franco xx

The Yo rolls and salmon sashimi pieces are about half the size that they used to be, yet still the same price. The yo rolls are marginally bigger than the makis. Terrible value for money. Will not be ordering again.

As an Asian, I find the rice at Yo Sushi far too wet and sticky, lacking the proper texture and chewiness. This makes all the rice dishes and sushi taste disappointing Only one server working on Tuesday, making the wait time for seating and ordering very long. I ordered a cheesecake, but it never arrived even after we finished our meal.

Food was nice enough but the 2 gyoza starters were missing.

The curry was very good! There, a very nice waitress, changed a dish that was too spicy for us, without counting it on the bill!

The place is very fun and beautifully decorated. There is an option to sit at the bar or tables and everything is near a conveyor belt where you can choose the sushi you want and just take it. If something is not found you can simply order from the menu. The price is determined by the color of the plate. The sushi is prepared in advance and kept in the refrigerator. So it feels more like a writer's sushi than a restaurant's sushi. So if you want an experience, it's fun. If you want quality sushi, look elsewhere

I passed it and went to Yo-yo noodle instead and it was great and my gf paid so my turn next time

I appreciate it was a Monday but front of house looked like dragged through a hedge backwards. Parts of order not processed so left sat awaiting food that was never going to arrive

Food was delicious, fast service, lovely staff !

Always love a pit stop at yo sushi. Katsu curry is my go to order but I love grabbing some rolls! You will love the robot that brings some plates over too! Staff are super lovely & the table app is easy to use when you are not grabbing from the moving line.

Waiter was excellent - really lovely and great food recommendations

Have ordered from here many many times and never had a problem but this time the squeaky bean hoisin 'duck' firecracker rice was burnt! Literally the whole dish was full of black burnt bits, totally inedible. Very disappointed after waiting nearly two hours for it to arrive.

The driver drove a motorised vehicle on a pedestrian street, illegally.

The food was good but I ordered the poke bowl and it only had like 7 small pieces of salmon, really small portion - I was shocked lol, its not worth the price. Plus, staff gave wrong info about student discount once again and were not really helpful at all. There is a discount code on uni days for "in store" and it says that I need to show it to a member of staff and so I did - the staff told they can't give me any discount lol

Paid for six soy sauce and got none…. Sushi with no soy sauce! C’mon man! Oh and shrinkflation has hit as what used to be one sashimi is now cut in half to make two. Gutted! Was soooo looking forward to this little treat and all I have now is disappointment instead of gorgeous soy soaked sushi 😔

The staff gave wrong information about student discount. Food was ok not that great.

no chopsticks and sushi was packaged badly so it was falling apart

Just thrown together in a box ,absolute disgraceful

Cancelled my order in Too Good To Go at the last moment several times. I have never got a surprise successfully. Why your shop still sell the surprise bag everyday on the app if you always don't have food left and waste my time?

Great food as always and lovely friendly staff :D

Delivery driver took no care with the food , when it arrived the sushi was all broken up in the container.

Food was nice but the service was terrible

Only ordered a 2 starters and a dessert and 1 starter is missing. There isn’t an option to re-order which is annoying. Just gives a refund option…

Food tasted like soap/chemicals and was entirely inedible, just eat refused to refund :(

One item was totally unavailable despite being listed as available, restaurant rang me offering either a totally different dish or that I would need to request a refund. When the order arrived it was also missing the additional rice which had been charged at 3.50 to add, so what was delivered was substantially incomplete compared to the order.

Food arrived cold, and portions were very small compared to what we usually receive at Yo Sushi.

Absolutely disgusted with the order we just received. Ordered rice; sushi and YO! Fries. There was about 15 fries in the box, cold with no dressing - for £5.75! Won't be ordering from here again.

Possibly the worst place I’ve ordered from ! Potion size was tiny , food was cold and food was over priced massively ! Wouldn’t recommend to anyone wanting to try this place I spent nearly £30 on a order plus delivery fee which in total was the size of a starter ! Food wasn’t even warm it was cold ! Very disappointed

So the sushi is amazing. Salmon sashimi was sooo tender it melts in your mouth! However my daughter doesn't eat sushi or spicy food (i know, why did we go there) so we ordered some non spicy chicken which we got 4 nuggets for £7.10 😳 and a portion of chips £4.95 😲.... and 2 of us left still hungry. Bill total £47 for about 6 plates!! So its not the cheapest meal out, but worth it if everyone in your party likes sushi 👍. (The service was a bit lacking too)... im going to try other sushi options before i go back. Oh but they have got a cool robotic cat delivers your order to your table...

Order was stolen by just eat driver.

Fat manageress took offence because I asked for a fork. Tasty food though...

The ladies who were taking orders were lovely! Sadly the food was so bad I couldn't even finish my meal (veggie gyoza ramen, the noodles were soggy and bland, the mushrooms too artificially strong, and the gyozas overfried with no taste - maybe they're frozen?) It was my birthday meal so we were so disappointed, £50 we won't get back :( Should've gone to Dojo or even Wagamama instead. The food here is just so overpriced too, especially if you take stuff from the conveyor belt. The booths are tight, chairs uncomfortable and music lame so you feel panicked that you're overspending from the moment you choose a dish. The atmosphere is clinical. Sorry for leaving such an honest review but we really felt robbed for the low quality of food received!

Food very late, which screwed up our work day. No soya sauce, no wasabi, no chopsticks. Ro not recommend and we won't order again

Good concept ruined by a pay-up-front ordering system. Ruins the meals flow. Edit: came back here after a few years. The system is fixed, but still terribly overpriced and the food was all around terrible. Soggy noodles, off-tasting mushrooms and salmon that tasted boiled and looked more like Mackerel. We spent our entire walk to the bus station looking at all the places we would've rather went. Terrible!

If you want good food don’t come

Food was late, cold and portion size was absolutely shocking, i am a very leniant person but the portion size would not have filled my 5 year old

Although the food was decent, the table, the glasses and the water jug were really dirty, saw the employee repacking the already displayed prawn crackers back to their bag. The soya sauce and wasabi bowls were dirty and seemed used. And there was only one waiter taking orders for the whole restaurant.

Great sushi class with daughter. Good host and food to go

Went to visit this place today with my son. He really wanted to go and we were looking at the menu etc last night. Turns out this place is card only with absolutely NO signs up anywhere in the store or online. I only had cash on me. My son has additional needs and does not do well with sudden unexpected changes so a meltdown ensued. Should be cash and card, or at the VERY least have signs up in the shop and online so those of us who live the sen life can be prepared for these sort of things. If there was a sign in the door I could of went and put cash in the bank but after doing a full order then dealing with a meltdown there simply wasn't time. Won't be returning as I don't believe in forcing people to use card only. Some of us like to use cash so we can see what we are spending.

Loved the food and the experience of having fresh and yummy food at this place. Everything was spot on and the staff were helpful as this was our first time and took the time to explain how to order. The food comes on the belt, you can select your chosen meal as per your choice the colour denotes the price as per the menu. You also can order first using QR code and pay once your meal is done.

Took 2 and a half hours to be delivered...

Food was delicious, but my edamame beans and chicken were missing. Called but they couldn’t send any out. Promised a refund but never got it. £31 spent and the meal was spoilt. Disappointed as the food I got was lovely.

Always have great service from this Yo! Plus the robot adds to the experience.

Fabulous food and service. Great atmosphere. Will be back 🙂.

My parents ordered food and it arrived faster than I would normally expected. After my parents finished their meal, my food hasn’t arrived after 20 mins of waiting. Very disappointed. Staff was good but not many. Service was alright but could do a lot more faster. Would reconsider to come back 30% /100%. They apologised after we asked twice.

Lo e the vegan options, the service from Madds was awesome.

Loved this Yo Sushi. The staff were really nice and it’s great that they use the conveyor belt. We even bought some to take home with us!

After 30 minutes of watching to-go orders pile up and an empty sushi train track we left disappointed, again. The food was meh. The fact that there is no kitchen management is pretty terrible.

came 2 hours and 30 minutes late

Food and service both were good Halal options please Staff was v nice let us knew what is halal and what's not

Will order again a little expensive but what isn’t on just eat. High quality food perfectly cooked/smoked/seasoned. First time her and will certainly be back again. Amazing healthy food! Thank you so much

Always great here, always have good conversations with staff too.

it was cold, took 2 hours to arrive.

Ordered our meal at 19:30, at 21:30 we rang the restaurant only to find out the phone lines were shut. Food never came

Food was more an hour later than its scheduled time of 17:30. Information in app wasn’t updated for over 30mins so I had to phone the restaurant to find out it had even been picked up. At that point I had no way of knowing where the driver was or if the food would ever arrive.

The noodles were cold and the portion of chips were not only cold but tiny as if they were half eaten I have a photograph.

Great service, amazing staff. Happy, friendly and helpful. Super with my toddler too!

Food was absolutely amazing! Tasted so fresh, the price was good price as well! Will be ordering again!

No food turned up!! Embarrassing and Hungry!!

The food as always is great! however this review is about the horrible staff behaviour. The restaurant was clearly understaffed - which I completely sympathise with. There was two members of wait staff, a light haired boy and a blue haired woman. The blonde boy was absolutely lovely and was running the whole place!! Whilst the blue haired woman was doing nothing to help. The boy was hosting the restaurant, cleaning tables, managing takeout orders, giving out bills and serving customers all whilst dealing with a tech issue in the ordering system. All by himself!!!! The woman on the other hand was chatting with her friends, messing around by distracting both the kitchen staff and the blonde server (both overrun with orders), on her phone and wandering around the tables ignoring everyone’s attempts to grab her attention as no-ones drinks had been served by her. I feel for that poor boy that was left to run the full restaurant by himself whilst his colleague did nothing. The way that women behaved in this restaurant today is unacceptable and rude, something needs to be done!

Great food and fantastic staff!!

Невкусно, суши с тонким слоем рыбы. Не объяснили как пользоваться конвейером.

Ordered Chicken Yakisoba and Teriyaki Chicken bowl and the food was delicious but there was no chicken at all in the yakisoba and there was only the noodles and veggies. Regardless of this mistake the food was delicious and I would order again from this place. :)

Wrong order came in but still delicious

Would like to say a huge thank you to Olivia,not only some of the most beautiful presentation but the taste was unreal.... so much so I had to order take away on top and ask her specifically to make up ... 10 out of 10 Also a big cheers to Ollie for big smiles and amazing table service

Portion size was tiny. Paid an extra £4.25 to go large. Very disappointing

There where only a few fries in the box

We took a family member here as a treat because we enjoyed our last visit so much. Unfortunately, a few things have been changed since then, and it was a disappointing experience this time. No soy sauce, ginger, or other amendments on the table, and the food didn’t come along the conveyor belt like before, which was a shame. Changes had been made to buying on the app (which we’d used successfully before), and a glitch in the app meant that our entire bill DOUBLED itself, and since you can now no longer pay as you go or even split the bill, we would have ended up with a bill of around £150+. Other items were duplicated in the bill for no apparent reason. It was a stressful experience and took ages to sort out. On top of this, the place no longer accepts cash. To be clear, the staff were extremely helpful and pleasant, and did their best with a glitchy system. Despite their hard work, our trip to yo sushi was disappointing, underwhelming, and a little embarrassing after we’d spoken so highly of the restaurant before. We won’t be back, I’m afraid.

The extraction fan is on way too high! It’s like sitting in a fridge. Excellent food tho

I like coming here because it's fast and efficient. The quality is good and consistent. However, the music is *far* too loud. It feels like a club and that puts me off wanting to come back. I hope they fix this.

For the price that you pay and the tiny amounts, it's a joke. If I was at the restaurant in person I can guarantee you wouldn't serve me the portion of duck chips for almost £7 as I have received. I don't know what I was expecting of the katsu chicken rolls but ice cold and pre-packed was not it.

I've been coming to Yo! Sushi for years, since it was in Fenwick's. They've removed the service buttons in some kind of attempt to streamline the service, but just ends up making everything take 20 minutes longer. The food, when it finally arrives, is still nice but what a pain in the hoop to order it.

Fries were cold , all the sushi was all over the boxes and the sewers salad had leaked everywhere

Staff were very helpful since it was our first time! Our kids loved their bento box, but also getting things off the sushi line and getting food delivered by a robot was exciting!

It is ok, was not happy to be honest

This YO!Sushi branch has both friendly and speedy service from the host staff, great food with no mistakes made, and everything was made and served quickly. Got both food off the converyer belt and to order hot food and was happy with all of it. It's had been a while since I last went to YO! and it's nice to see the menu changes, there's a lot more vegan friendly items, making dining with others easier. But I'm sad to see tamago nigiri is not on the belt or menu. RIP my favourite item. Edit: Been a few years again but about the same. Although having to use a QR scanner seemed annoying but it worked fine even with my awful phone.

Great place with good hygiene and service. The staff was quick to attend and food was quickly delivered.

The best choice of sushi, and the best quality. You can order whatever you want, and there's a wide variety available on the belt ready to eat. Yes, the belt has reopened! We were so pleased to discover it & loved the new menu items too.

Waited for nearly 2 hours and the driver never turned up to restraunt and they where closing in 10 mins so could not get another order

Delicious food. Portion size is quite small but all tasty.

Didn’t receive a £60 order and when I called up to ask about it then said it wasn’t their problem and to take it up with Just Eat

Missed out the main bulk of my order and then only offered a “refund request”.

Sushi is not tasty at all and just so many spices. Better to go another sushi restaurant!

Hair in sushi! Woman at door passive aggressive and condescending. Said they'd make a fresh one however they just washed the salmon and put it atop of the rice. Although i was fine with this - most wouldn't be. I just wasn't prepared to remove a hair myself. Male chefs don't look like people you'd want preparing your food.

Great sushi. Really quick service on ordered food. We did go quite late on in the evening so it may be slower if it was busier mind.

Worst sushi I’ve had in a long time. Takeaway order didnt even come with any basic stuff like wasabi/soy sauce/ginger. The pieces were falling apart and tasted bland. Even supermarket sushi is better. Katsu pumpkin was quite nice but served with some vegetables that clearly didn’t look fresh. Terribly overpriced for what they’re offering.

Was gewoon teleurstellend want nadien hadden we maag en darm klachten er door gekregen dus een minder goede ervaring wat wij jammer vonden.

Really rubbish food. Depressing atmosphere. Hassle to order now virtually nothing on the conveyer. Really poor value

Hey visited this place with a fried few weeks back. The conveyor belt sushi experience was great. We tried almost everything from each section and loved all the sushi rolls, the duck fries, the pancakes. Food was great. The whole experience was new but we throughly enjoyed it. The system is flawless and everything arrived on time. It’s a must try for all sushi fans and people who like to experiment and experience different things. Staff were really polite and welcoming too. There is a little robo that goes around collections used plates and trash. It’s FUN !!

Friendliest staff and chefs … really clean and easy

Went for the first time tonight, was absolutely amazing. The staff were so lovely and helpful. I don’t normally like seafood but the salmon sashimi was something else. Super fresh and very crispy pak choi salad.

Always love Yo Sushi - very consistent food, and this one was no exception. I was there on a very quiet Monday evening so the service was quick and the food very hot and fresh when it got to me. This is the first Yo in which I have seen a robot going round collecting empty dishes - nice, novel touch and helps keep the staff freed up for serving, greeting and queries!

Girlfriend got her food, moment she finishes hers, mine arrives. No excuse nothing.

So disappointed. We had to order drinks separate on our phones. No ginger or wasabi with food. The portion sizes were so thin and small. I will be making my own sushi before going back to Yo Sushi! So expensive for little quality

Food was nice but I think it was better when you could just pick what you wanted from the conveyor. Adds to the fun and makes you want to try more (maybe even spend more) but I also think it seems a lot more expensive when ordering online! Overall experience was average though.

Disappointing to say the least. Poor signal in the place so you can barely load the menu, wifi isn’t much better, then it doesn’t let you check out as a guest. Made an account and then it still wouldn’t work. Tried to order with one of the staff and they said you can only use bluelight through the online ordering. Ended up leaving and going else where. Nudo across the road is much better. A person takes your order then brings it to you. Nice and simple.

Great selection nice staff good price

Sat in, was lovely, Recommend dishes -miso soup -vegetable ramen - yo fries and edamame beans