YO! Bromley in Bromley

Went to Bromley Yo Sushi for the first time, usually use the Bluewater one (which is great btw). When trying to order the Mon-Thurs from 5pm Osaka menu deal of a main/side and drink for £12.95, we were told by the server that ‘they don’t do that here’, upon questioning why, we were given no real reason and told we could not use that offer. It is adverted both online and on the menu on the tables in the actual restaurant itself. We asked to speak to the manager, who took quite some time to come over to us. When she did, she told us that the original server was a trainee and didn’t know. She took our orders, but had to show us the Osaka menu on her phone as she didn’t have the actual paper menus like other branches. She also seemed unsure about the offer herself and was clearly not familiar with it. Having spoken to friends who have also used this branch, we have discovered that everyone has been told that they do not do this offer here by different servers. Would be interesting to know if Yo Sushi are aware that their Bromley branch are false advertising and not honouring their offers? Other than that the food was tasty! :)

terribly priced subpar food.....disgustingly bad for the price.....honestly appalling

We had the most fantastic sushi making evening Adam was a fantastic host, we learnt so much and we all had a fantastic evening as a family Would highly recommend and will definitely be back

Had good Japanese snacks there. The service, price and atmosphere was excellent.

Usually love this place but since they removed ordering online, service is slow and chefs don’t wear gloves when handling food as I saw a chef handle my vegan food and chicken with bare hands

I used to go here often but last few visits were really bad. They gave my food to another table and just left me hanging, I asked about it after 35 minutes, they said it's still being prepared which I knew it was a lie. I asked for them to cancel the order then they bring me a quick made dish I still refused it and asked for it to be taken off the bill. They did this and told me that they make a mistake and gave my food to someone esle. I was upset that they didn't tell me the truth and chose to loe to my face. While I was waiting, I gave the waitress the miso soup to get a refill, that never arrived until the end which I paid for, I left hangry.

Only one high chair, so we were turned away after queuing to get in. Pathetic for a large family-orientated restaurant in the middle of a busy shopping area.

This joint? Let's just say it didn't quite hit the spot for me. Seriously, it's so hyped up, but the grub? Meh. And hey, if you're in the food biz, your crew's gotta be on top of their hygiene game. We nearly lost our appetites when a certain staff member unleashed a dragon breath attack on us. Plus, those carousel dishes? Wallet wincers, for sure. Our jaw hit the floor when we saw the bill - a whopping £101 and zero wow factor. Nope, not making a return trip there anytime soon!

Food was on time and arrived hot.

Food was cold by time it got to us, not sure if driver done another drop off first as it took longer than usual to arrive

Waited to be seated for over 5 mins at the unattended welcome desk, made eye contact with four members of staff yet none of them bothered to come over or even acknowledge me. Went elsewhere for dinner in the end

Great food and a bit different though definitely not a cheap option.

The food was nice as usual however I'm not a fan of Yo Sushi taking away the ability to order from your phone. The service was extremely slow and even when we asked to order we got tutted at and sighed. The man also walked off mid order and didn't come back. Not once were we asked if we would like to order anything else or for any drinks. I used to love coming here but this experience has left my partner and I doubtful of returning unfortunately.

The food quality is poor, and it's expensive.

Very nice place inside the shopping center in the center of Bromley. Fast service and very friendly and courteous staff.

Chicken katsu curry is my daughter's go to treat meal. She got an award at school today so treated her to a katsu. It arrived fine but had a ridiculously small amount of katsu sauce. Really disappointed ☹️

This place feels like a total rip off. Totally not worth the money. We paid £6.95 yakisoba noodles and were served like 2 tablespoons of food. One of order was missing and had to wait over 15 mins for that to come through. I can’t think of a superlative of the word overpriced, but I am never going back again considering that I left hungry even after spending £27 on the food there. They are literally serving food in teaspoons.

My food came with a staple in it

Came here before 6pm on a weekday and they are already packing up getting ready for closing and not bringing out any new dishes An hour before closing. Terrible

Follow one of your staff today after toilet...never wash hes hands..straight to service...baad!!

Might have liked it, however after driving an hr to get here specifically for Yo at my daughters request, found both branches inside bluewater closed so will have to go to Cambridge instead 😂

I waited for 2 hours for my food to arrive after one driver was assigned and he did not go to the restaurant. I then had to contact customer service on a live chat in which I was told to continuously wait 15 more minutes. I had to ask for another driver to be assigned resulting in an even longer wait. The food eventually arrived stone cold, in which I then had to heat it up. This has the been the worst order I’ve experienced with just eat very disappointing!

Food is nice but if you go 30-40 mins before their advertised closing time they won't even seat you!

Very calm atmosphere. I enjoyed.

Completed sushi making school at the Bromley Branch Far surpassed all expectations Fabulous way to spend 2 hrs Adam was an amazing host and teacher ! Really informative and good fun 🤩 Anyone interested in learning how to make your own sushi 🍱 this place is a perfect place to start ! Well done to all involved

The food was decent but charging nearly £8 for a tiny portion of noodles which were stone cold means I won’t be returning

Have left me with no food tonight when I'm pregnant and exhausted and ordered delivery because I can't get to the shops to be able to get dinner in. On the phone claim there's nothing they can do and this is just a risk you take when ordering delivery. So I'm just writing to warn others in case you also spend a considerable amount of money (which they've kept) and then end up with no food and no customer service. Order and spend your money at the risk of getting nothing.

Very nice freshly cooked food. Recommend

Awful service. You need to improve how to welcome customers, check back table, order missing on drinks, have to get up and ask for it when the restaurant was completely empty so no busy staff, ask for receipt and never get it, staff rush to kick us out to stop the belt and close down? The website says closing 7 not 6.20pm on Saturday. Not very welcoming environment considering the fact is in middle of the shopping centre. Hope this review will change some attitude there and same point time the old waiter guy which is asking you at the entrance “you know the system and that’s it, not even “hello?” and throw you back to the table. The lady which took our bill was ok but not presenting any vat receipt so couldn’t bother to fight for it even when I ask for. Food was ok to be honest but you not gonna get customers back when service is this way.

Do not order chicken yakisoba, it’s the most pathetic portion ever, rest of the food was great, chicken Katsu was amazing.

Nice enough food but server forcibly added tip to our bill when the service was frankly terrible.

Hot food that was ordered was stone cold by the time it got to me, i understand due to delivery time. However i expected it to have at least a little bit of heat.

The old waiter who was bussing tables was rude , when we were waiting for my husband about barely 5 minutes, he came and asked to leave , said “ can’t wait on the table without ordering”, I’ve just waited few minutes more as my 5 year old daughter didn’t want to leave , very disappointed! The girl with serving with the glasses was really friendly.

Very overpriced, decidedly mediocre sushi. Took a while to be seated and were actively ignored by a couple of staff. Not much choice on the conveyor belt. Drinks didn't arrive until we were leaving. There was a hair in one of the soy sauce dishes. Don't bother.

If you don't mind eating in full view of all the shoppers the cuisine is good

Ordered sushi this afternoon as too hot to cook and I can't walk far due to a bad leg. It took over an hour delivery time! When I receive my order, it wasn't even my order! It was two lots of chicken! I'm a vegetarian! So il never know what happened to to my sushi. It's a cold dish so why the wait? Very disappointed. Poor poor service

Why do I have to use my phone to order. I liked the old system when you pressed a button and a staff member took your order.

Bad service, I asked several times for a plate but I didn’t receive it.

Nice place for a lunch in the Glades

I haven't been to a Yo for a long time and like ones with a belt. It had become very expensive, but I guess that's a reflection of the times. I picked items off the belt but there wasn't a lot of choice, no Aubergine! No one came to take my order, So I didn't get a drink. 20mins after I had finished someone came over and gave me the bill.

I received a warm welcome from a remarkably amiable staff member, and the ordering process was incredibly straightforward. The cuisine was exceptionally delightful, and selecting a healthy option was a breeze. The dishes I savored were ideal for replenishing my energy after a workout and successfully appeased my hunger. I particularly appreciated being able to observe the chef in action, adding to the overall relaxed ambiance. The cleanliness of the establishment was commendable, and I felt that the experience provided excellent value for the price.

Adam’s sushi masterclass was fantastic! Really fun and informative, super value for money as we’ve also taken away so much sushi with us!

So nice friendly customer service fresh food I love it I like come back thanks for sttaf

I have had the worst sushi in London. Sushi is not fresh, just took out from the fridge. I think I will never go there again.

Received good service here, I had not pre booked, I just turned up on the off chance. The beef dish I had was tasty. There was ample soy sauce on the table for the rice. It was reasonably priced and quite healthy food.

I just wanted to eat sushi and derink asahi but somehow they could not get the payment. like a joke!!! I had to go to Kobe Jones right next to it. I'm glad I came, I really liked it.

Passed this by chance when exiting the mall and stopped by to redeem some in-app vouchers. The staff are super friendly & the meals are tasty. I dined in, and the view/seating is a little less than desirable as it’s right outside in booths, in the main mall. So extra care must be taken of your possessions.

Rating it with a star just coz I have to leave this review. I’ve been a customer and ordered quite frequently. Last time I’ve ordered a chicken katsu and a miso soup. The miso soup was never seen it to me. As I made the order by Uber eats I couldn’t reach them to complain about it so this is the review complain. Not happy, it should not be any items missing as I’ve ordered and paid for the items. Portions are also really small comparing to other places here in the Bromley brunch which is not worth the price. They should shout down the shop if they can do an order. Not a big deal really, just add all items that the customer has ordered is enough. Not buying again. Bad customer service too as is not okay to made fun or clients by sending an incomplete order.

Nice food but expensive and grumpy rude staff!

Absolute disgrace. I order a meal deal and you leave out the Katsu and rice and just send me the doughnut. I have been charged over £15 for katsu sushi, katsu doughnut and coke. Will never order from again. I would like a refund. This is a con.

Food great ! Service ok i guess. Atmosphere is not great at all but not because of the place is because of the location. Being located in a shoping centre makes the atmosphere weird.

Very lovely place, kind staff and high quality food. The only thing about it is its alot of money but the quality is deserving of those prices.

The food is good but it radiates a smell into the glades that mixes with everything else to smell like body odour. It's not great.

The gyosa is the best I have ever had. Its so crispy and tasty. The chicken one. The Tuna fish is really fresh, I love it. It is expensive and the portions are very small.

Food was lovely, well packed, and delivered on time

Better than most, great place to eat.

I think the menu is very limited . Self service almost . Not ad great as it used to be won't be going back . The just eat driver got more attention

Food was 10 minutes early - not a huge problem, but I had timed it to arrive shortly after I went on lunch, not before. Driver called me before he was even on the right street and asked me to come outside so I ended up standing around like an idiot until he got there. Not a fan of that. The driver is to contact me IF AND ONLY IF there is a specific and immediate need.

Staff were nice. The seaweed wrap on my salmon and avocado handroll was chewy and not crispy as it usually is so i have given it 4/5. Rest of my food was nice the miso soup was good a bit pricy for miso soup though!

Hot dishes ordered - one of the dishes was cold, the other dish was warm. Portion sizes were very small for the prices paid in comparison to other shops that offer the same dishes. Food tasted ok. Food was delivered in a good time.

It's OK. Food good and fresh. Fun to watch the chefs. They need to bring back the normal conveyor process. Children were disappointed that they couldn't pick what they like from the conveyor: that's the best bit!

If I could also give 0 star I would. Just terrible, watched the female manager wandering around oblivious of the problems customers were having. Terrible service terrible food , don’t bother. What a shame Yo had no Yo anymore, but now thinking about it , did it ever.

Shocked by the overpriced and smaller portions, food was nothing special,little value for money. Kokoro on the high street offers same experience at much lower price and decent servings.

Ordered with my friend and the bag came with the ramen we ordered soaking through the bag. The ramen was unpleasant and extremely messy. And the chicken was soggy. As for the sushi. The samon tasted funny as if it was soaked in water and scrubbed of its flavor. All in all im really disappointed in the food. The box also came dented.

Not very nice. Overpriced tbh. Tasteless food for £32.00. won't be going back.

Nothing special, and hugely overpriced for what it was. Rider appeared to be on a magical mystery tour of my neighbourhood before he finally turned up with my stone cold food

Standard Yo Sushi. Not bad sushi but also not amazing.

The staff here are such wonderful people. I recently was feeling unwell due to low blood glucose and phone battery was also dead so I couldn't get in contact with anyone home. They provided my friend with sugar for my glucose and charged my phone for me. I am very grateful to them. Thank you so much for your assistance.

Got a seat! 🎉 Quick n professional service! 💯 Tasty but small portions of Food🍲 Not really worth the money💰 Job done! 🤘🏽

Worst dinning experience ever.as per them kids katsu curry chicken doesn't come with katsu curry sauce becase company has changed it but it is still advertised as katsu curry chicken on the menu. The conveyor belt is not for hot food so they can't put it there and as you are sitting close to their counter they will pass you from behind the counter and you have to turn back to pick it up and they won't bring to your table and when asked what if you drop it the way you passing it to us and the girl serving gives the dirtiest look like its a crime to point them that its not the way to serve. 2 girls who came into contact while serving including manager were like they are not interested to serve you or maybe they are not even interested to be there. Not even once they tried to sort out the issue. AVOID

I received my sushi and it was all broken and the avocado had fallen out everywhere. Also i did not receive and sauces which made my food taste bland.

Delicious and healthy lunch/snacks when you have your hands on these magic bowls. We had squid, octopus fritters and chicken firecracker rice. Down side - still working on online ordering & bit of a wait for order to all arrive. Still a treat if you are patient!

Nice little place, I think it's just the location that brings it down, as you don't really have any privacy and no toilet. You have to find the mall one. Besides that though great food and good waiting time

Poor quality food and small quantities. Order from other Sushi restaurants.

Sushi & sashimi was tasty but hugely overpriced. Given it’s £8 for salmon sashimi I would expect decent slice of salmon instead of four mediocre slivers.

Tasty, freshly made sushi that comes on conveyor belt. Now that's 'fast food' 😁👍

The Soup leaked. I hope they can improve the packaging.

Went for sushi, menu choices are limited and in terms of fish you only really have tuna or salmon. Quality is ok and you know what your getting but can be expensive. Look at the platters as this is the best option for value for money.

We would like to thank Jordan and his team for the great service today, we loved the food and the place is great, our little one absolutely loved it and can’t wait to visit Yo! again!

Never turned up, restaurant unhelpful

Good quality and service, as always

Im eating there right now with my friend and it is amazing

Very unhappy. They always close early on Thursdays even though it is meant to be ‘late night shopping’. They never answer the phone even with sufficient notice, and always suspend collection orders on Thursday nights, extremely poor customer service but the food is delicious which is the disappointing thing.

Delivery was quick. Some items, in my opinion, might not be worth the money as some of the portion sizes are small, however it was all made up in taste. Everything I ordered was delicious and was thoroughly enjoyed, I recommend ordering from here.

Not happy at all with my order. The restaurant made a mistake and delivered the wrong order. I’ve been told they’ll reassign a driver and I’ve been waiting for over an hour. On top of that the restaurant doesn’t answer the phone calls anymore. That is really bad!! I’m left with the wrong order which I can’t even eat as I don’t like it!

Great food if you like sushi but quite expensive

Ordered food through deliveroo, the restaurant accepted the offer after 40 mins and the food was picked up after another 1 and a half hour. Then the driver came near to our home and updated the status as delivered, without even delivering the food. When we called the restaurant , they were not even trying to listen to us. Really bad service. Would never reccomend this retsaurant.

did best they could when I needed a space since I got no booking ahead. they were friendly in service. good Japanese food

I've never been there so can't comment

Taken 2 hours to get my food still not here place is a joke hopefully it closes down soon waste of time and money

A very good selection of shops and not too busy

I suppose I'm reviewing late but really disappointed. Me and my partner ordered through Uber and I'm vegan so I got the ramen that was in the vegan section. When it arrived it said it was egg noodles and they contained egg! So not vegan, really disappointed and didn't get to eat the dinner I paid for that evening

Avoid the katsu curry. It's dry. Barely any sauce. Basically a bowl of dry rice and fried chicken.

If you like Sushi, then you should try here

Order took over an hour and was crushed. I called to check up and they hung up. Tasty food but not worth the hassle.

Sad to give a not so good feedback but second time around Yo! Sushi cannot provide ginger for takeaway as they apparently don't have any! Having spend £17 for a takeaway platter is is just not good enough as I do know it just needs a sec to fill up some in a little pot! Has been done for me before but this time the team just could not care less. Sad that there are no sachets any longer.

If I could give 0 star I would, I never really had a problem getting my food in this branch till the the other day, the manager you have working in this branch is very rude and unprofessional. She refuses to share her name, very dismissive towards costumer I’m soo disappointed.

We just bought take away. The sushi taste good.

Poor customer service by the manager who was working at Bromley branch at 12.59pm at 24th October 2021. We asked how big the large katsu is and when it arrived it was a lot smaller than what she explained and was not in the same container it normally is in. We had barely any salad and barely any sauce. We explain the sauce normally comes separately in another container and she explained its never been served like this and that we need to pay more to get sauce separately. Even though I know this is not how we would normally get it few months ago in the same branch. We then asked her for her name so we can this is further but she refused and called me racist and got security to come. The security was very understanding on our side and explain to her we are not doing anything wrong and we have paid for the food and service even know she said we haven't paid, harassing, shouting at her and racist to her even thought this was all false. I am very disappointed that yo sushi can hire managers with this outragious behaviour. I will not be going to yo sushi again if yo sushi allows their employees to acuse us of racism and treat their customers this badly. As you can see in the photo this tiny box was supposed to be a large and is a completely different container that is about 2x smaller than the usual regular size I purchased a few months ago. You can also see there is barely any curry sauce and salad.

Ordered a large and a small turned up