Yates - Birmingham Airport in Birmingham

Shite. Sunflower scheme is visible and pleasant staff at the desk. The rest of the airport don't give a hoot. Thirty minutes queuing on a metal staircase with kids playing up is not a good start to the Holiday. Still if we are out of sight it seems that we are out of mind.

Why don’t I have more holidays abroad? Because the stress, inconvenience, and exorbitant cost for every little thing at this airport just puts a massive downer on what should be a fun time.

Worst bag drop system in the world with very rude unhelpful staff

Flight got delayed 3 hours. After taking everyone off the plane, on the 2nd boarding staff decided to double check if everyone's bags were definitely the correct dimensions down to the centimetre. Completely uncalled for given the passengers frustration. On top of the airport only having 2 buses that were getting overworked, and delays were getting caused by the buses not getting to terminals on time.

Amazing Airport The Inside environment just A Wow very amazing staff they are very helpful my Mother have some Issue but They help me allot

The worst security check I ever had in my life. So many staff there and half of them not doing any job! Such long queue even on Monday. A black lady staff being fussy for no reason. Do leave enough time before the flight.

Very swift passage through immigration and customs on our return yesterday in complete contrast 3 weeks previously when we flew out.

Losing the will to live waiting for bags

Arrived into terminal building from a flight at 12.55 p.m. No big crowds or queues, like other on other visits, thankfully. Works still going on internally. Will they ever finish? The airport desperately needs more gates. It's outrageous that passengers are herded on to a bus like cattle after landing in order to enter the terminal building. What's wrong with allowing passengers to walk into it? Aer Lingus need to put serious pressure on the airport to ditch the busses, get more gates and allow passengers to walk rather than being treated like cattle.

Clean small airport car park a bit far

Quite a busy but generally well serviced, organized and maintained airport. It has a convenient connection to the city.

£9.50 parking just to pick up someone at the airport. Signage and directions to the car park is poor.

Very slow at everything, especially getting of the aircraft definitely worst uk airport

Best airport u can explore over a big airport theirs not much crime and best customer service gates Arnt usually late and Food is really nice and cheap coffee here is the best in the morning they offer a lot off shops and A lot of restaurants To have a snack from the view of planes taking off are insane would recommend going here to fly somewhere and security is so good

Can’t imagine the international airport provides luggage trolleys which cost £2 each

What a poor excuse for an 'international' airport. Arrivals/ Passport Control is an embarrassing joke if they get a couple of flights in together - sort it out! Additionally, out of all the airports in the UK that provide a twilight bag drop service, BHX is the only Airport in the UK that charges people £5 for the privilege of parking close to the terminal - another reason I avoid taking flights from this mess of an airport. The road network & signage while leaving the place is also all over the place - someone really needs to grip it.

The toilets in the Birmingham Airport departure lounge and without any doubt the most disgusting and disgracefully kept I have ever seen in all my years of travelling

Wtf… just checked my on-line bank balance £66 + £28 for 2hrs parking… please explain

Travelled back from Portugal, we were delayed by 1 hour to collect our bags, they must be short staffed again at the airport. The airport decided to put three planes baggage onto the same conveyor at the same time. It was chaotic, and as usual, there was no airport staff on the ground to speak to. All in all, it cost me an extra delay at the parking and time for everyone travelling on those fleights.

As always, no hassle, the pick up and drop off points run smoothly. Major road works on junction leading to airport, on m42 going Southill. But other than that, it's a nice smooth ride, really. I travel it regular doing taxi runs from Mid Wales. Usually 2 times a week anytime of day or night. Night time is always best time after 9pm till 5am. Once road expansion etc is finished it should be far better. Drop off and parking areas at airport are perfect.

With the renovations they aren't checking passports leaving the country to EU. Overstayers dream. Thank you!!!

Disorganised ...frustrating...slow ...Time to choose another airport ......March 2025 now ...still bad

No problems on departure. However, EVERY time we use Birmingham, there are problems retrieving luggage. This time we arrived from Funchal and the arrivals area was empty, so we were optimistic. After 20 minutes of waiting, luggage began to appear, but staff hastily ran to tell us that this luggage belonged to a flight from Las Palmas and none of those passengers were yet through immigration. We then had to wait until these people arrived to collect their luggage and then ours appeared after on the same belt, whilst 4 other conveyor belts were left unused.

I would like to thank a guys who provided special assistance for my mum.tonight from Budapest -Birmingham. Also the girl who provided wheelchair is been there immediately and she was lovely and helpful. Such a nice ppl. Perfect service i would give you 5* if I could. And more . Amazing you know who you are ....Also passport control lady was lovely Really nice. Thank u so much guys . Budapest service was terrible nobody take notice of us till we actually argued which I didn't want to do. But UK service was incredible Thank u Sonia Koppova

Still has work ongoing but was fast through checks.

Quick processing through customs, however some parts of the building is a little tired

Bad experience... Gate 57 doesn't even have a sign... 45 minute queue without sessions without water but above all without information. Ryan air staff very rude

Birmingham Airport is, without a doubt, one of the worst airports I’ve ever had the misfortune of using. The organization is absolutely abysmal!! There’s no clear direction, and the signage is terrible. Whether you’re trying to find your gate, baggage claim, or even just the exit, expect to waste time wandering around in frustration. The security checks are a complete nightmare. The staff is utterly incapable of managing the passenger flow, leading to long, inefficient queues that move at a snail’s pace. It’s clear that there’s no proper system in place, making the whole process unnecessarily stressful and chaotic. Delays seem to be the norm here rather than the exception. Flights are constantly running late, and there’s little to no communication from staff about what’s going on. To make matters worse, airlines charge ridiculously high prices for flights that land here, making the entire experience feel like a complete rip-off. And if you think things get better once you leave the terminal or you are arriving there... think again. Uber drivers will either demand an extra £6 to drop you at the main terminal or leave you 15 minutes away on foot. Complaints to Uber go absolutely nowhere, so you're left stranded or paying an unfair fee.

Clean, modern, easy to transfer, no queues, friendly staff, a smooth and wonderful experience so much better than London.

On time departure. Good selection of duty free and restaurants.

Medium-sized airport, partly under renovation but with lots of coffee, restaurants and shops

Had the worst experience here. My bus from the airport to Leicester was at 10 55 and I was waiting inside the airport as it was cold outside, when I walk outside to catch the bus there's construction going on and they closed down the bus stop, and there were absolutely no signs and no one knew where the coaches have been redirected to. Ran all over the airport and no body could help.

One of the world's worst airports. Chaotic, disorganised, poor signage and dreadful toilets plus the mafia would not think of charging as much for drop off or pick up.

Just a rubbish, overpriced airport. £2 for a trolley. £6 to drop someone off. Long queues for security. Expensive (and not that "duty free", as you can buy a lot of it cheaper elsewhere) sold the moment you leave security. Exorbitant prices in most of the other shops as well. Avoid like the plague if you can.

Lines were long but all considered they moved Pretty fast

Rude security guy He asked randomly people to takeoff their shoes for no reason and when I asked why he answered “Because I said so” Very nice very respectful Why we need to clean the floor with our socks and get all the germs into our shoes? If is a security reason should everyone asked to take them off not the only ones he chose. I am very disappointed

Very busy but staff we're very helpful with quick boarding.

Ridiculous that the notice boards for gates etc are not placed near all free seating! I've had to continually walk around to the ones you can see just from the pubs, bars and cafes

Very busy. Even at 3am. But no long winding queue.

Bought a fight at 9.20AM, arrivals airport at 7AM, but only one staff for check in and waiting for almost 2 hours! Everything gonna be very in rush due to just arrange one staff check in! Terrible experiences in here! Never back again!

Dreading using BHX after the reviews but was honestly one of the smoother airport experience of late. No queues for check in or security, No.1 lounge was pleasant and boarding nice and orderly for the flight to the middle east. The place is a building site around security but still not a problem. Update 29 December 24, the airport is a maze, and is like walking through a building site especially after security. I think there has been major building works for the last 5 years.

4 days I waited and I had to pay £30 for an phone I accidentally left on the plane. Why am I paying to get something of mine back. I appreciate it was turned it. However, £30 is absolutely ridiculous!

1* is generous.. Spend years doing works. If you fly from here either be willing to pay for fast track or stand for a hour to get through security. Won't be using this airport again!

Traveled from Birmingham to Dublin with 8months baby and a 7year old . They searched the baby like baby had drugs on him. And of course older child was searched aswell but not me . Seriously???? Then they took away babys sudocream cos it was 200g and it was less then an isch left from the bottom. But in every other airport they did swaps and let it go. I asked if i coud have a tiny bit for the baby, just a finger size, guy told me no , i can buy a new one. Seriously??? People walking passed with empty travel cups with 0.5litre capacity,but nearly empty baby sudocream was taken off me. Where is logic? Also parking price is ridiculously high 9£ for 15 min????? They must be having a laugh out of people. Next... staff at Ryanair bag drop off was very rude and we had to call her many times most of the times she was ignoring us, every single time she would come do one thing and before she left we asked her to help us with car seat labels, but she just completely ignored us. And after calling her again she was making very unhappy angry face. Never experienced such rudeness in any other air ports

Assisted travel was brilliant through birmingham airport both ways. They made sure all the paperwork was in place for my flight and it was great, I got to use my own chair all the way to the plane and it was loaded safely and arrived back with no breakages so thanks. It was my first time flying with my chair so I was nervous but the assisted travel made it so simple. Thank you! A nice cleaner saw me waiting to go in a disabled toilet and informed me that one was locked and I should follow him to a nicer one which he checked was clean beforehand. If he hadn't have been there I don't know what I would have done as it wasn't clear it was locked, I just assumed someone was in there. Luckily the toilet he took me to was clean and had enough room for me.

Ok as airports go that'sin the UK

Expect no call for your flight, even if you hear other calls. For smaller flight the gate can be open for as little as 5 mins so follow board times closely. Swiss Port handling agents for any problems - only 1/7 I spoke to were any help 🥴

Doing a lot of work, but a noticeable improvement.

Departure and arrival was the worst experience ever, staff seem to be completely unbothered about the fact that passengers are standing around for half an hour to an hour waiting for the luggage carousel. In comparison, Faro airport had the luggage already on the carousel ready for collection by the time we got into the terminal. Dirty, dilapidated, and dated, I will always try and avoid this airport flying in the future, if you are flying from Birmingham, leave yourself at least two hours extra time to stand around waiting for people to do their jobs.

it was a bit of a mess, our flight was 2 hours late. Ryanair flights

A little change during the ongoing reconstruction, but I managed it.

Quick processing. Good amenities

Two years later... The truth is that with the new baggage control system they have improved a lot, it is very comfortable and fast, it has to be said that it is good too =) ............................................ The controls are rubbish here. In the last 10 days I have been to 4 different airports with the same hand luggage, on 3 continents, 2 of them airports in England. In Birmingham they tell me that you can only have one bag of liquids per person, which is like that in England. When I told him that not at Heathrow and Gatwick, he changed the story with a new regulation that they have recently adopted in H and that I didn't know anything about G. Was he cheating on me then the first time? If I want to carry my liquids (already in miniature jars), I have to check my backpack. Good lesson on how money buys everything, thanks. When I asked the name of the 2 people who were forcing me to throw things away, they hid the identification cards they were carrying and refused to give me their names, what a shame. Control line number 7 at 1:20 p.m. on February 1, 2023. It seems to me an obsolete and retrograde system in which they advocate waste, waste, waste, throwing away useful things in perfect condition without even being able to recycle and creating more unnecessary pollution to this world. I hope they manage to update in the near future. They are sad.

The workers were very mean and the line was a whole mess! The workers were lying

Queues are unorganised and long. Arrived from Edinburgh and waited longer for out luggage than the flight took itself! Been a terrible airport for a while now, needs to be sorted. Roadworks all to and from the airport don’t help too

Way easier than the London airports Quicker both ways

Were nice. Nice staff. It's faster, check-in, baggage claim 🛄 & further. There is possibility.

Absolutely shocked at how Birmingham Airport and NCP are basically robbing the the public. £69 for parking? Are we parking on gold tarmac? You may aswell slap the public in the face. Take their wallet and help yourself. Then I thought let's do a months advance date, to check and guess what, robbery, robbery, robbery. Absolutely, disgusted.

Very busy and confusing, especially if it's your first visit

Probably the worst airport I keep experiancing massive delays in waiting for coaches to disembark the plan. Land 20mins early but then sit on a a/C for extra 30mins to wait for coaches. Absolute joke everytime either swissport or airport facility's and just awful

While the refurbishment work was a going on it’s awful especially when it’s busy and the only way between checkin and departure is via lifts and if you come from the train you arrive on the departure floor which means another trip on the lifts..

Security works better now. The Aircon in the departures area seems to have failed. To be fair, the departures area is not big enough for peak times but the airport is probably okay with that as it means all of the bars and restaurants are crammed. The toilets are consistently terrible. The refurbishment is taking years to complete. Overall, not a great place.

This place must be run by amateurs

Like a third world airport in every sense.

Can’t log into the site to book parking can’t empty my bag says there’s a product in there but it shows at empty. BHX you need to get your website sorted ou

understaffed af. get more ppl u can afford it u begs

Under staffed and the guy who was serving was quite rude when asked about the broken ordering app. Needed to leave all my belongings at the table and wait at the bar to order.

It's not huge or massive, which I believe is a good thing. However, they somehow manage to keep everything flowing. The only downside is not availability of an affordable parking. All the parking are extremely expensive!

Flew back from Australia via Emirates only to encounter chaos and extremely long queue for the border control. Further, the beeping of the horn of the golf carts trying to force their way through the already congested corridor where there was hardly any place to move out the way in the mass of tired passengers was very unpleasant as the first experience after landing at Birmingham airport. Customer interaction by the staff directing passengers to border control and capacity to process passengers need to improve.

I like this airport and different food places too

I am pleased with the arrivals hall. I am glad I found a place to sit. The arrivals board is very helpful.

Birmingham airport is not as easy or friendly to get about as it used to be. There's been loads of changes made but they haven't really looked after the important things like the toilets which are always in an awful state. By the time I find a clean toilet there was a row of things with all the taps broken apart from one. Not a great experience and very expensive when you get inside. Birmingham really needs to improve its experience for people arriving here from outside.

Journey through security and the airport was fast and efficient, landed at noon and was on train leaving airport within 35 minutes , very impressed

Airside public mens toilets are a disgrace... filthy. 3 of the cubicle doors have even been ripped off !!! 21st Century UK. Joke. Don't bother buying anything in Wetherspoons as their toilets are 'out of order' too !

A little confusing for first timers

Why behave like a big airport when you can't handle it. Today arrived from RMU about 20 minutes ahead of time on Ryan Air. We had to queue up in the open for a good 30 minutes. After another hour of crawl finally got through immigration which was smooth thanks to the automatic gates. Baggage claim was another experience with bags from 5 or 6 flights on carousel 3. Baggage hall had hardly a place to stand or sit. Finally got out one and half hour later from a two hour flight. Clearly the issue was staffing and not space but being treated like a herd of sheep is disrespectful and unacceptable. Please don't take advantage of helpless passengers

Cool airport with very little crowd, ok amenities and key flights r operated!!

Easy access to NEC and there is no long queue here, but sometimes flights are influenced by strong side-wind.

Nice efficient and generally friendly airport. Would be happy to use again in the future.

Truly awful airport ..Have the misfortune to live reasonably close and therefore booked flights from it because of proximity but so bad wont do so any more .Rather drive four times distance to heathrow or gatwick .Arrive 2 hours before flight departure and you may still not get through to departure lounge in time .Enormous queues snake slowly just to even get to ticket check even if you have already checked in online and only have hand baggage .Another long queue to security .Tiny number of machines all new often breaking down .Many passengers forced into slow hand inspection all completely safe because the machine process time is too fast for adequate check ..[told this by searcher ] ..Some staff ok but most bored truculent grim ..There is a big sign in departures ...Bear with us as we redevelop for a better experience which will be ready july 2024 .....still not ready early 2025 .Management completely pathetic and incompetent

A lot of construction going on now. The result will surely be great, when finished.

Great for parking , easy to get to, friendly and efficient. From landing to getting to car was 30 mins 👌

The work of special control is below any level. Evil and unkind. We are ready to throw away everything from your luggage.

Nice airport but there is ongoing building work

A lot of renovations. I was impressed because they had Wudu facilities. Which is very helpful.

Security control- polite- no, rude and simple- yes!

We are travelling to the Canary Islands (part of Spain) Fuerteventura and the travel was great. Would recommend, the staff are friendly.

I understand that there is a problem with recruiting quality personnel, but security control is staffed by mean and unintelligent employees. It is not normal to have all the vials taken from your luggage and belongings, no matter if they are within the norms. And what if they set up an interrogation for you - "what is this and what do you use it for", after having previously decided to throw it away. Rude, outrageous!

It's one the best UK airports or should I say the best airport in UK. Staff great Facility wise all good Everything so easy No problems Only thing lacking is a smoking area otherwise can't fault it

Boring airport. Was not impressed, to be honest..

The worst airport I travel all over the world & this place needs sone serious management changes

Even under refurbishment, easy to navigate and friendly employees.

Baggage reclaim service abysmal. We landed at 11.09 hours but only got our cases at 12.10hours. The flight was only 1hiur 20 minutes!

Nice airport, well marked and you can find your way around without any problems 😊

It's nice clean and tidy! The staff members are so welcoming and helpful! You can find each and everything very easily through each direction clearly! I do recommend it to all my family members, colleagues and friends. Thumbs up to the management!

Is nice but now 15min you paying £6 instead of £3 really expensive

I had the worst experience. The staff is very negligent. There were 4 suitcases on the street dropped by the staff. It took them 20 mins to pick them up. When I was checking in, the women asked me to put my purse in the bag because I couldn't have 2 bags. He hold on to my passport. When I asked for it she told me to wait because there were more important things going on. No one has right yo hold on to my private property!!!!

Biggest Dump of an airport.. Airport looks worn down. Staff are rude to customers. Confusing diversions all over the place. Security is the slowest in the UK. New scanners but only half in use. The place is generally dirty.. How is this a UK airport in 2025??

Very dirty . Toilets and floors. Expensive food. Crowded

Totally scammed for 30 mins drop-off i have been ripped-off 48 £ 0 star rated.