Yates - Birmingham Airport in Birmingham

Awful experience and car park staff are rude and obnoxious. Will not be flying from here again.

Great service at vueling check in desk.

After coming through it today an absolute cattle market at security, an hour & 20 mins from start to finish, very little staff on duty, talking to one another and whole process extremely poor service, made it to gate with 3 minutes to spare if that...would not rec

This so called International Airport leaves a lot to be desired!!! On the Cheltenham Races weekend management put on skeleton staff in security which meant an hour queueing to get through this section. The staff themselves did themselves no favours as they were too busy chatting to move long a try which jammed adding another 15 min delay despite being told. Passengers v stressed and angry, some missed flights too. Never again using this pathetic airport....its a missyourflightport!!

Excellent arrivals and departure waiting areas. There are shops to buy certain goodies, Costa café is the best. Everyone who arrives and gets out is able to get a bite and a drink and people waiting for their loved ones are able to relax and wait. Had a hot choclate and a crisps for around £5.70, 2 500mls of still water for £4.60 Neat toilets and warm enough to sit and wait. Clean too. Outside there is access to car park and buses. Very well organised airport.

Used to be a good airport 20 years ago, but now it looks really down on its luck. Amazingly someone thought it was a good idea that everyone, suitcases, trolleys and all can only navigate to departures by lift, and even more amazingly the board of Birmingham Airport agreed. This means that even in mid-November at 5:30 am it’s chaotic - I hate to think what navigating the airport must be like in the summer.

I had the best service in Birmingham airport as I'm.a wheelchair user.Thanks to all who helped me to get to the plane safely.

Amazing! All bags on time and Immigration was swift

It's going through a refurbishment atm so it's looking pretty iffy but still good connections, quick security pass through and decent selection of shops around. 😀

Only went to cargo but well organised pleasant staff so all good

Can I have a job with you please

The worst airport I've been to. Huge queues, late for our premium lounge, only managed to order food - last call for the gate AN HOUR BEFORE THE Flight!!! When we asked what on earth could be the reason for this - answer was that we should be thankful we are going to be leaving on time... To still be 20 minutes Late to take off! Hungry, tired and very irritated and all because of freevility of Birmingham airport management

Great airport in the middle of the UK. Good hub for local and international flights and a new base for easyJet has opened.

buy fast track, otherwise you will spend some time queuing

Great airport but waited about a hour and half to get though.

Early flight through fast track and then all bar one for breakfast 👍

Very low-budget. Lots of work going on so hopefully will improve, but it just feels really poor at present. I remember flying a lot from Birmingham a few years ago and it was always lively and welcoming but at present it's just dull and unpleasant. The high spot is Bottega in the departure lounge - very nice cocktails and coffee and the food looks good too.

Car park for pick up to expensive especially when plane is delayed

Not too busy- Good directions but hard to park.

It's not the best airport and has a very complicated and expensive drop-off/parking (via car). Very long queues during security check. Regardless, it's functional

I was in Birmingham Airport today and at 11am they announced the two minutes silence and I was disgusted to see staff ignoring it most of the English origination folk were acknowledging it but other nationalities just ignored it.

This is one of the better UK airports. Great as no need to have a liquid faff with the new technology there. A pus Manchester fly from here... Quicker

Be prepare if picking up and go for the Drop off car park 1. Don't enter premium unless you're willing to pay extra, but it's also a convenient place to park - not extortionate if within 20min.

Ok, but there are still renovations

Nothing wrong with the actual airport, however the premium set down car park is a real shit show. As a taxi driver that is dropping off and picking up regularly, it is extremely frustrating that the parking machines are not all always working, which means long queues at the functioning ones, and consequently a higher parking charge due to the extra time taken. But also they seldom issue receipts, which is essential for accounts purposes. And just to add insult to injury, the parking fee has gone up too. PATHETIC.

Shambolic security today. How on earth can you have around 50% of bags passing through the scanners and needing manual checking? Also, the bags key getting stuck after leaving the scanner so thereby halting any delivery to where people were waiting.

Not happy toilets 4 toilets bar areas 2 closed for repairs

Great place to spot planes and fly in one to your favorite destinations

Birmingham Airport is fantastic. Everything is well organised, and staff are professional but also friendly and very helpful. There are loads of places to eat and drink and some great shops to get that last minute purchase (I forgot Sunglasses, so Boots to the rescue!). And it's not huge, which means you're not dragging a heavy suitcase for miles and miles. Five stars from me, it's BHX all the way! Edit: it's November 2024 and I'm sitting in a plane on a runway after turning back halfway through the flight. Now waiting for a bus to take us to a new plane even though it's on the left and no more than 30 paces away. This is a joke. I am grateful to the pilot and crew for keeping us safe but the organisation since we returned is non-existent. Why can't we just walk to that plane? It's 30 paces. I'll be looking at another airport in the future. And a morning flight.

Missed drop off. Couldn't get back to it. So £9.50 for less than 2 minutes dropping someone off

Great they do some works and upgrading the airport but could hurry up because it's a mess. Took a fast track but was queueing for quite long anyway

Staff is incredibly rude and profiling against white people, we’re extremely rude to my elderly dad.

Worst Airport I've visited in recent time, get your act together Birmingham Airport

Arrival problem-free Departure with a significant waiting time despite almost being in the lane - but still within limits.

Disabled parking for dropping off families is just fab. Great airport when you hit departures. Bit of a trek for higher number gates but that's nothing unusual for a big airport though, just leave time for it

It's good and I like this airport

inside the airport was fine and everything worked as it should. Outside the airport and lack of signage/confusing signage meant walking what felt like miles lugging suitcases round the various car parks in the dark. Not great.

Security was very well organised and quick now that there's new scanners. Massive queues at all food outlets and shops. Insufficient seating at departure gates. All airport staff were friendly.

Not really clean, hand dryers all broken, toilets funky, not cleaned often enough.

Excellent facilities and very easy check in for departures. Upon arrival staff were very friendly and assisted in pointing towards the baggage collection areas. Ample parking on site at a cost so advisable to check prior to booking online or can be paid for prior to parking area departure. Road works in and around area can become an issue so plan journeys well in advance. New security facilities currently are being installed ready for 2024.

Only airport In the world without a smoking area. Then expecting you to not smoke or vape anywhere after security. Swag shops everywhere sales people on commission trying to upsell you products and that was before turkey . Sort a smoking area out

Ryanair flight back to Poland. The service is nicer than from Poland. Large sale of food, drinks, cosmetics, lottery tickets. The flight was fine.

Very fast service took no time and all from landing to getting bags and to our car

If you plan on getting a bus out of the airport you need to be telepathic as there is not one single sign or indicator of where the bus stops are. Plus no information desk (that we could see) where you can ask

I travelled from Birmingham Airport to Edinburgh. I got dropped off near car park 5 where there is a 10 minute free drop off. It was a short 5 minute walk to the terminal. I'd already checked in on the app and got my boarding card. Because I had no large bags to check in, I headed straight for security. It took about 15 minutes from start to finish to get through. Apart from removing my belt and suit jacket, my laptop and other electronic devices could stay in the bag. Once I entered the departure lounge, I headed to one of the many stores that sell a meal deal. I grabbed one off those, ate it and headed to the gate. I waited around 40 minutes before we boarded the Easy Jet flight. It was pretty seamless from arrival at the airport to departure.

Car parks and drop off a complete ripoff. You never know when car park 1 is open. Money making and have no thought for its users.

Make sure you allow a couple of hours for security... I was there a couple months back and they were building a new system ( although no workman could be seen). Flew from there last week and still no workman on site and they seem quite happy to have a totally inept system - multiple long queues to get in a lift then to another queue. Speedy boarding people get a whole lift to themselves, even if there's one person. Head of security needs sacking - awful start to the holiday with people in the queue actually missing flights. Added star for the water fountain - it was a nice touch. However, not enough to want to fly through this airport again.

Brilliant straight through no delays

Fgs Birmingham airport! Sort your toilet situation out!!!! Broken locks or no locks at all, blockages, out of order, queues out the door, people lingering in cubicles for way longer than necessary. Just appalling!

Good airport, at least if you arrive at the right time it's pretty quick. Direct access to the city by train is great. The only thing you should keep in mind is that if, like us, you don't sleep in the airport hotels but in the nearby Hilton Metropole and have a very early flight, you have a problem, because the only signposted access (also according to Google) to the airport is through the NEC Center But it doesn't open until 6 a.m., so too close for those who fly at 7 a.m....

The airport looks very dull and drab and aged,

It was much more organised and tidy than the last time I was there when lots of work was done. A bit of a waiting for the luggage, but pretty quick on the passport control.

Disappointed! Waiting on emirates flight! No information when be cancel! Day after Waiting 7 hours go to bloody lift!! Outside ! Worse aiport !

The worst f airport in the word! The security workers are useless! They make you do the opposite to any other airport, for example: leave your watch, take off your training shoes, leave your liquids inside the bag for later stop your bag and check and actimel bottle… Useless people! That’s why always the queue is huge! If you are coming to this airport PAY FOR FAST TRACK! It will safe you I travel a lot and every time I’m coming to this airport it’s a surprise about what gonna happen USELESS!

Going to the airport is always nice feeling as you off to your destination . Well organised and you don’t need to take out your liquids and electronics from your baggage. Speeds up whole process.

Great airport. Fast security and plenty of shops in departures.

Ok going ..Not so coming home.. Much better returning from Spain

Aye first impressions were good. Thought Birmingham was just a dugout but helpful and friendly folk about. No need to scud this place.

2 star for short security queue. Otherwise, it should be one. 1. There is no info about the flight delays. Just please stand by the gate for 2 hours. It was even marked as 'open on time' even though the plane wasn't there and arrived 90 minutes late. 2. You must pay for a trolley to pick your luggage up. On top of around £1000 you've already paid for flights and airport fees. 3. Forcing passengers to walk in the rain from the plane underneath the gate sleeve/arm.

Very chaotic airport. Visited 2 men’s toilets and both very rank, 80% of urinals were out of order…definitely felt like the airport could do with a face lift. Parking options were good and reasonable. Food options were good and reasonable. Would fly from here again as a second option only.

Reasonable flow but like walking thru a building site.

Security and fast track were fine but the toilets are a disgrace lots not working and the smell was not good

Currently under construction! Although the up to date body scanners are now in place. The security queues are awful, so slow people are late getting to flights, it is worth paying £6 on the airport website to go in the Express queue (sailed through). Good walk to the Jet2 gates waiting area though, allow yourself a good 5 minutes if you aren't a speedy walker. Duty Free isn't that cheap...I've seen cheaper Googling a good price. The parking is so expensive you might as well get a taxi if you're a family or group who can split the cost and live fairly nearby. Staff are all lovely though.

Major international airport, has quick and easy access for all travellers, we arrived outside and within 20 minutes we had passed through security into the departure area, which has a range of shops and bars including a wetherspoons, just don't expect to pay high street prices, they are open 24 / 7 and need to cover their costs. My second visit was very different. Arrived 3 hours before my flight and it was just as well. Took 20 minutes just to get past boarding pass check, then another 45 minutes to get to security, only 5 minutes to get through, no alarms this time. It was a Monday it was prime time 0800 but why should it take an hour to pass a couple of quick checks. You could tell it was only down to man power, because once through to departure area it was quiet, even the bars were quiet. On days like this fast track would be the best option, but they were pulling people out of the line so they could make their flights, which slowed the rest down so why pay when they give you a free pass anyway, big risk though. New visit Oct 24, and for some reason beyond understanding, as part of major refit, escalators have been removed and replaced by lifts, which really slow down access to security.

Avoid landing here at all costs

It is ridiculously hot and dry at the airport, we’re travelling with 2 little ones and everywhere is just boiling hot, can’t even imagine what people in scarves and coats feel, great conditions for germs to grow and spread… also it is over 10 degrees outside and not sure what’s the point to put heating on anyway… waist of money as everywhere across UK as soon as the temperature drops just below 20C, seems to be national thing to overheat all the places… for the positives it is so much less stress to travel outside of peak season

Not a very good airport. They are doing works to security so it’s very slow. You have to stand in line for everything. On the way back wasn’t much better waited 40 minutes to get through customs. When we got there they had 4 scanners open. If you know it’s busy I don’t understand why you wouldn’t have more staff on duty?

Poor experience on departure, security queues were terrible despite fast track, arrival experience also 1hr delay due to passport queues. The airport is not a good representation of Birmingham and needs significant improvement. Other passengers were commenting how poor it is compared to Manchester.

Going to this airport is a hassle, the security line is piled by 3 people who talk to each other and don’t really do their jobs. They are literally begging one foot to move the other. Then looking through your luggage takes ages. On another hand the installations are great but the security check just brings the great work the airport is doing to make it better down.

Birmingham Airport reflects the city. Dreary, uninspired, unorganized and dirty. For this to be England's second largest city it's quite embarrassing that this is the first thing you unfortunately get to see upon arrival. Luckily I was leaving, so I didn't mind saying goodbye to such a grim city/country. Check-in wasn't exactly a headache but felt very claustrophobic, squeezed in like cattle in a queue like not built for more than 100 people. People spilling out, winding around the whole check-in terminal. The lack of signage adds to the chaos. You just have to hope you're going in the right direction. The lighting is depressing, the walls are dirty there is a lot of construction going on but I would think it's like rolling **** in glitter. Security... Eh. I can definitely see what they are trying to attempt. It should work in theory, but once again the airport just cannot accommodate such large amounts of people. Departure lounge and duty free is quite sad really. Small space, but considering this is the UK and they really do have such a problem with alcohol the weatherspoons and pubs are always busy (of course). Glad to never have to come back here.

Way too busy in passport control. If you land 15 mins after the Emirates 380, you have a problem.

Very poor organisation at passport control, took almost 1 hour to get through and this is supposedly off season!

Very odd for them to block the escalators which means waiting to queue in line for the lift (which packs in 30 people like sardines) The you get to security gates and it's chaos. Not necessarily the airports fault as people even after all these years don't understand that you are not allowed over 100ml of liquid! The food courts are busy and the lack of shops isn't a bad thing! Birmingham has been one of my favourite airports but they really need to fix them escalators ASAP!

It's an ok airport. The premium parking is expensive, but the free drop off area is only a short walk. Charging for trolleys is criminal! Welcome to the UK!! A great start for tourists!!

It had always been a nightmare flying from this airport. You don't know how long would the queue to the security is. Flew about 10 time from here. I had a flight last weekend and thankfully things have got better. With the new security systems installed, the queue was not very long.

Delays happen, maintenance needs maintaining but absolutely NO excuse for no updates or no security to help elderly of families from people pushing in, 2 hrs 15 to get through security, Birmingham airport I've lost the time of day for you.

Crowded.. Long cues but security was doing the best what they could.. Very helpful although not very organised airport as some numbers missing and couldn't find a toilet until I passed the whole security check and duty free kiosks

Currently going through major refurbishment for security etc. and so hard to judge based on our experience today (October 2024) which was very slow. Well organised via guides but leave plenty of time is our recommendation.

WORST AIRPORT EVER! Rude staff, unhelpful, treated awfully. Don’t go here.

A vast improvement since my last review, some works are still going on but no delays this time, a smooth transition through the terminal. Still a little confusing where you need to go, but as the works complete it will get better and better.

Birmingham airport should be an example of how not to run an airport. The security is ran by idiots, if it is ran at all. I see no structure or procedure at all. They had 2 security screening open, and 3 body screening open. And because the body screening staff are waiting for people to get thru as it was slow they just stood talking around like idiots. Not mentioning the two girls talking waiting for the plastic trays. My advice fire the supervisor and manager and get a plan in place

How on Earth can u not have a smoking area?

MY WIFE AND I HAVE C.D. PLAYERS IN OUR HAND LUGGAGE THIS HAD TO BE SCANNED AFTERWARDS THEY WOULD NOT WORK THEY WERE BOTH OK SO IT MUST BE THE SCANNERS WE HAVE BOUGHT NEW ONES BUT NOT SURE IF WE SHOULD TAKE THEM ON A PLANE ANY MORE MOBILES WERE OK ?

Hate to be that guy but the airport is literally not in Birmingham, it should be called Solihull Airport.

My flight was delayed and I missed my connecting flight ✈️ nice

Smooth experience, good trolley access, and great information on flights. Good for spotters also.

Our visit was to check out how departures has changed since we last flew from there November 2023 as we are due to fly from there later this year

Gave my car key in to go on holiday. came back to find my car in a mess, parked differently, the floor a disgrace, the mileage different. Practically everything was moved from one place to another.

Well organized airport, everything went quickly. Friendly staff.

Chaotic, queuing, construction work, alterations, extensions

Airport ques are shocking. Been waiting to collect my luggage for the last 50 minutes and it's nowhere in sight along with everyone else who is waiting. Absolutely awful, awful experience. I would highly recommend to think of using alternative airports.

If there was a hell on earth, it would be the Birmingham Airport. A Severely understaffed (or maybe it’s just too small for the amount of people it services?) airport that results in endless cues that make NO sense. It’s an absolute disrespect to a human’s need for space. The longer I waited in each cue, the more I felt like I was losing my sense of dignity. Would give it negative stars if I could. Neurodivergent tip: If you have autism it is an absolute nightmare. I have rarely stimmed so hard in my life.

The new ongoing changes to security and check in desks need severe revision. Not sure if current set up is only temporary but there appeared to be totally unorganised.

Locally, East Midlands is the better airport despite being smaller.

Allowing for work taking place, it was OK but signs could be better. Joined a massively long queue for the Tui desks, it was under the signs for Tui and when we finally got to the end of it it said "enjoy your Tui flight". However it was nothing to do with Tui and we could have gone straight to the Tui desks without queueing at all. The rep said he agreed with us that the signs were for Tui and another said "yes, they've borrowed our signs".....I didn't bother trying to understand the logic! Also, the monorail to the train station shuts down at certain times and we had to lug our cases on foot, but there are no directions to cater for this! Surely the monorail could close one side at a time for cleaning / maintenance and operate on demand during quiet periods - not that there was a train or bus running anyway - isn't this country hopeless? I really hope that the airport is better after the highly disruptive work that is taking place, at the moment things aren't well signposted and passengers are herded more like sheep than ever before. Airports exist because of us, the passengers and they should treat us more like customers and less like an annoyance to be exploited.

Third class airport i ever see in my life

Ryanair checks at Birmingham airport are terrible

Fast and efficient no problems at all

If you are living in the Midlands, Birmingham airport is the nearest. Much smaller than Heathrow airport but easier to navigate. For Muslims who need to pray, the airport has a multi faith prayer room which has access to prayer mats and books. There is currently no fully halal restaurant but I did notice there is a Chaiwala opening soon which will cater for the halal market.

Remodelling works causing huge queues and delays, absolute chaos! 🤬