The Pasty Shop in Birmingham

Love their vegan products. The people here were kind, friendly and in a really good mood.

Staff member very nice but the Cornish pasty was horrible. It was all potato and onion. There was no beef in it. I wouldn’t buy another one. The quality of these pasties seems to have deteriorated.

Great customer service by Jordan

Jordon in my local pasty shop. Excellent service and always knows what I like to order. Credit to the team

Jordan's an absolute legend! He deserves the pay rises and recognition! I came on Thursday to collect a good 2 go bag! This man made it a pleasant experience! Guy with the face mask!

I had a great experience at the pasty shop on Birmingham New Street! The food was delicious—fresh, hearty, and just what I needed. What really made it stand out, though, was the service. Jordan was absolutely brilliant—kind, cheerful, and genuinely helpful. It’s always nice to be served by someone who clearly enjoys what they do. Will definitely be back next time I’m in the area!

Good service from Jordan and leoni. Will definitely be coming back. Pasty’s are so tasty also !

Great service from Leoni.. vegan range very tasty.. bit pricey but tasted lovely

Popped in expecting usual low quality overpriced train station fair served by an understandingly bored staff member who, like me, hasn't yet woken up. Really pleasantly surprised by the high quality service, friendly, professional, efficient, and, above all, genuine from the excellent Emma. And then, sat on a train to Wolverhampton - one of my least favourite cities to visit - was even ladder when I ate the delicious vegan sausage roll. Best place on this side of the barriers in Birmingham New Street

Went in at 10am tue 8th April. Blond lady at counter was super friendly, let me know was the deals and served me quick. Really nice interaction, quality staff member.

great service. girl at the desk with blonde hair gave really good customer service. was really kind and served us well

Amazing service and great food, Kaite was amazing 👏🏼

Was having a quite mediocre day, lurching towards the end of the week, but Pasty Shop Birmingham and Katie serving put a good note onto the end of the working day.

Best grub in BHam Train Station! Was served by the two friendliest members of staff around 2:00pm; they promised the wedges were fresh out the oven - they were so crispy and HOOOT - I could have taken 800 of them and stuffed myself up like a giant balloon and fly away, taking half the Station with me. The one portion sorted me, and The Steak and Ale Pasty was banging too

Katie super helpful and friendly, informative with any allergies - thank you !

Im super happy to visit this pasty shop again! The kind lady that served me I think her name is Katie was very welcoming with attention to details remembered well that I pay cash. Served me the best choice on the menu what is right for me! Speedy service I didn’t have much time before the train and managed to get what I needed super fast with being able to catch the train too!The pasty was perfectly hot temperature large and very feeling and absolutely delicious! Great location if you are at the trainstation!I recommend this pasty cafe-shop to everyone not just if your are catching the train but just to visit if you are central for a delicious meal with plenty available comfy sits if need be! Thank you very much indeed hope to visit soon again

I came here and was greeted by a very kind and polite gentleman called Jordan, I wasn’t sure what to eat and he kindly advised me and then we shared a fantastic conversation, he made me very happy!

Great customer service. Product knowledge and good food presentation My shop representative was Tarvelle who is great

Really nice chai latte- served by Emma who recommended it to me, lovely girl

It’s great. I go when I don’t have much time to eat since you can get the pasty’s hot. It’s not even a food I normally eat it I really enjoy them.

Travelled from Scotland wouldn’t take Scottish money disgraceful

Kindly colleagues, yesterday and today , safeguarded my umbrella that I thoughtlessly abandoned in the Pasty Shop at Birmingham. New St having had my breakfast. Throughout, both colleagues were polite, friendly and professional. They will know it is a rare umbrella! Thanks very much, and a great breakfast!

Nice pasty 👍 nice coffee 👍 and good service 👍

Even though I go to collect my to good to go order of reduced items. I still feel like a valued customer. Unlike other places I have been to. They are always welcoming. And the pastries are absolutely delicious.Thanks again.

My train was delayed so I popped in to get a mocha and kill the time. Jordan was really chatty and friendly, really refreshing to see. Plus the mocha was lovely. Would 100% recommend.

Popped in for a high quality Cornish pasty for lunch. The Pasty Shop sells pasties on a par with Rowes, Warren's & Phelps. Choice today was a Large traditional steak rather than a Giant. Served by a young lady who was probably the most friendly and courteous I've come across in The New St Station Pasty Shop, and I have bought many pasties from here. Quality of the pasty was all the better for it. Plenty of filling and just enough pepper.

Really great pasty and great service from Danielle!

Paid £7 for a steak and ale pasty and got pastry filled with potato and tasteless gravy

Emma and Danielle always make my travel times worth it in Pasty Shop. Always polite and leave a smile on my face.

Always fantastic customer service from Danielle 🤩

Great pasties, amazing pastry 🤤 Fabulous service, would definitely go again.

Pretty poor pasty..no flavour, hardly any filling, pastry wasn't cooked evenly, just broke apart in the bag after 5mins of travel and it's so small for £7! Will definitely not buy from here again!

Danielle was engaging and helpful

Visited today. Wanted to buy a bottle of water. Took it to counter 2 staff one went through to the back the other was stacking the fridge with water. I asked if anyone serving and was told I would have to wait until she had finished stacking the water. I left without purchasing anything as had a train to catch. Surely the water stacking could have waited! Bad customer service

Acabo de comprar (pagar) 5 pastas de esta tienda. Subí al tren con mi grupo y solo hay 3 en la bolsa. Estafado completamente

Big portions, really good quality. Realkg friendly people - highly recommend!

Good humoured, personable service and tasty pasties... what's not to like!

Absolutely amazing service Katie was outstanding and so helpful and pleasant on Sunday 10th November 2024...credit to your company

I was served here today by a really wonderful assistant - she said her name was Katie (she was blonde and petite). She recommended the vegan sausage roll and it was delicious. Even though you could tell she was busy, she gave outstanding customer service to me. I rarely leave reviews, but I wanted the assistant’s management to be aware of the exceptional staff they have working there.

It was a complete delight to meet Jordan who is the the most friendly and helpful person at New Street Station. The Pasty Shop is my go to comfort food and space.

After spending £5 on a bacon roll I'm very disappointed with your service. No butter on the roll and hardly any bacon as it was full of fat. Gave it the dog, even he spat it out.

Katie and Nicole were very welcoming and polite amazing service would recommend

Emma is so professional but lovely 💎 and friendly food is bang on chicken and mushrooms is now a favourite of mine 5 star from me 👍

got a "too good to go" lunch time bag which consisted of a bacon sandwich, and a sausage roll and pasty pulled off the hot plate there and then. the bacon roll was a little hard by the time we got it home but it was nothing a damp bit of Polly roll wouldn't solve and it was actually edable once reheated both the pasty and the sausage roll were also very tasty and flavoursome. would i pay the 6 quid for the pasty and 5 quid for the sausage roll probs not as its a tad expencive but for a TGTG bag not bad

Danielle and Katie very good service very friendly and food lovely, brilliant am delighted

Genuine Cornish Pasty Well they should be had up by trading standards Got to be the worst Pasty I've ever had.and that includes Ginsters that's saying something. I have to take my hat to the owners who responded. With an honest reply. I will pop in again and try another Pasty if you are going to improve the cornish Pasty

Great service from Emma, very quick, a good food stop for long train journeys, or for long changes

Nice pasties, allthough I was hoping to find a minted lamb flavour. Please consider making this flavour as I think it would be popular

I don't know why people in the reviews are comparing this to Greggs. The Pasty Shop does authentic cornish pasties, just like you get in Cornwall. Greggs does basic pasty-style products that are nothing like Cornish pasties (vastly inferior in every way) and hence obviously cheaper. You get what you pay for..

DREADFUL HARD NO TASTE PASTRY AROUND BLAND SAUSAGE MEAT, ONE BITE AND IN THE BIN .......EXPENSIVE+++ £4.79!!!!!!!!!!!!!!!!!!!!

Dani and leoni bring such a beautiful positive vibe and energy to the store which is truly refreshing keep up the good work ladies

Nicole and Emma customer service was excellent

Very friendly staff great service from Nicole and her manager

Amazing pasty, and impeccable service from Emma!

Olivia provides outstanding customer service. I truly hope she gets recognised for her excellence. Thank you.

Both Olivia and Nicole at the Birmingham station were excellent in the service. Very friendly and efficient.

I was served by Jordan who displayed great customer service skills and was very friendly.

Fantastic service from Nicole! Would visit again

Tried this place for the first time last week and I was surprised how good it was. I had a vegetable pasty and my husband had a chicken and mushroom pasty must say they were very crispy and fulfilling, unfortunately do not have any photos. The guy who served us was super nice, will definitely be going back. FYI you do need a valid train ticket as it’s past the ticket barriers.

Olivia provided me with great service and good conversation as I passed by the pasty shop whilst waiting for my train. Not to mention the amazing food I will definitely be returning again.

Mo is an outstanding person, she Has a welcome smile at all times When ever you enter the shop or Even outside of the shop, she delivers an excellent service, so am Giving Mo a five 🌟. Emma is a very warm and friendly person, she have very good customer skills which is second to none, Emma is passionate about the idea s she have for the company. Emma have a good team which she managed, and then told me how happy they are to have Emma as their manager. Emma is good listener and with a happy smile. I believe Emma will do very well in her current role as a manager and towards the future. So for all this am giving Emma a 5 🌟🌟🌟🌟🌟.

Decent shop, good for a stop over. But expensive, one pasty will cost the same as an entire Greggs feed. Still good for a change and good for a quick stop. Get the wedges, and the vegan sausage roll is potentially better than Greggs. 4/5, would probably visit again.

I came in for a chicken and mushroom pasty, and it was delicious! The service was amazing, especially Jordan's. Would definitely revisit.

What amazing customer service from Emma. Thank you for making my day she is such a lovely, welcoming, friendly lady I was taking long to pick what I wanted as I was unsure but emma helped me pick. She don’t rush me at all I ended up getting a sausage roll which was so delicious. will definitely be returning due to the customer service I received today.

Emma demonstrated excellent interpersonal skills which made her connect very well and provided very good customer service.

I recently encountered a rather disturbing experience at the pasty store located at Birmingham New Street. Upon entering the shop , I was met with a surprising level of rudeness from the staff. The store assistant, appeared to be annoyed by my accent , even making several comments regarding my accent while I was walking out of the shop . Overall , the whole experience made me feel embarrassed and the staff were displaying a visible lack of professionalism. I will make sure I will avoid this shop in the future .

The team had such a great energy today Emma thank you for your being so sweet you have really made my day. Thank you Nic & Liv everything tastes perfect!

I must recount a rather distressing experience I recently encountered at a pasty store located at Birmingham New Street. Upon entering the establishment, I was met with an unexpected level of indifference from the staff. The attendant, seemingly more engrossed in her personal correspondence via mobile phone, made me wait unnecessarily, displaying a palpable lack of professionalism. When I finally placed my order, I opted for a breakfast roll, anticipating a satisfactory meal. However, I was profoundly disappointed. The roll presented was not only hardened to an almost inedible degree, but the meat and egg components were egregiously overcooked. This resulted in a texture that was dry and unpalatable, far from the quality one would expect from such an establishment. Given the urgency of my travel schedule, I had no choice but to take the offending item with me as I hurried to catch my train. Unfortunately, upon attempting to consume the breakfast roll, I found it so unpleasant that I was compelled to discard it in a bin, a clear testament to its inadequacy. This experience was not merely inconvenient but also a flagrant waste of money, leaving me not only dissatisfied but also somewhat appalled by the lack of attention to quality and customer service. The encounter has certainly marred my perception of this pasty store, and I am left to ponder the standards to which it holds itself.

It’s expensive!! The staff are nice though and it’s nicely decorated, and clean. It was a bit disappointing for the price, as the sausage roll pastry was really hard. The pasty was lovely and tasty so I would get that again if I’m in the area for the train. You do have to go through the ticket barriers to reach the shop, I got off at platform 7 and it was upstairs nearby.

The lovely blond lady that served us was absolutely brilliant lovely person

It's a fine place for a quick and tasty pasty for lunch. There are also a couple of vegan options here too: a pasty and a sausage roll. It's on the train-side of the ticket barrier.

The lady Humayra was pleasant and gave me a fantastic swevice.

Friendly staff and the Steak and Ale pie was warm and delicious, perfect to start the day!

Great food, and greater service. The girls represented the company very professionally. (Olivia & Danielle if I remember correctly. Very tasty.)

Fast and efficient service from Jordan and the team. Food was hot despite our late visit. Great place to drop by for the last Sausage roll, or a hot steak and ale pie

I paid for two coffees by card which was fine, but then went back for another and paid by cash. Upon this the member of staff gave me the wrong change. I said excuse me and explained. She snatched the £5 off me and gave me a £10 note. I explained that was still wrong as I gave her a £20 note. She started laughing as if something was really funny with another girl. I said to my sister what's so funny and then the attitude of the staff was disgusting. I was shouted at accused of being racist. I have never been spoken to like that and I work with the public and it is no way to speak to people. It was Saturday 2nd December, if that's how they treat customers they are in the wrong job.

Not the best of pasties. Luke warm and not as much flavour as I had expected. Potato was overcooked with poor texture. My standards based on West Cornwall Pasties found on other rail stations.

I was shocked to see the sausages and bacon on the same tray as the eggs, as someone who does not eat meat I was put of by this immediately, please can you separate the eggs so we can enjoy a egg breakfast bap and not worry it had been cross contaminated with meat. The staff member wasn’t helpful and told me to complain

Needed a Coffee and hate the usual brands. This is gorgeous 😍. Flat white strong chocolatey Coffee. Really good.

Really quick service by Leoni, perfect snack for my train :))

The Cornish pasty was delicious! And nice and hot. Danielle was friendly and helpful.

Was served by mo. She's always smiling and really friendly. Never change girl

I was served by Olivia, and her service was exceptional. She was very kind and polite as well as being informative. Would definitely go back again after that service

Had a great service from two servers in the new street store, Hum and Liv were helpful and gave good service. Cheers

Very friendly staff. Great pasty!

Great food, friendly staff, convenient location.

This is the second time I've been to the pasty shop. Staff always very friendly, especially Moe, nice to see someone happy in their job. Keep up the good work Moe. Very impressed vegans are catered for. Totally recommend.

Was served by humayra. She was extremely welcoming and nice. Would definitely return just for her exceptional and friendly customer service.

I always stop for a pasty if I'm travelling! :D the best ones in town

Great service from Mo, thank you!

I love the vegan sausage rolls here... Never thought I would ever say that but here we are. The staff member Leoni is so kind and easy to talk to. Fully Recommended If you're in New Street station and in a rush to get food for your journey.

Liv and Hum we’re amazing, helpfull and informative about what pasties were on offer, great personalities and bubbly people all around, 10/10!

Pasty's are Worth their Weight in Gold......Absolutely Beautiful ....staff are friendly and efficient......I am Vegetarian and can't fault there Vegetarian and Cheese and Potato Pasty's...... and always Piping hot and Consistent......thank you Pasty Shop 🤗 Marie from Coventry

Are a breakfast sandwich today. Leoni is a regular in the morning, she is always so bright,cheery and helpful. The sandwiches are good, but this person truly alleviates the entire shop!

Served by Danielle and Amanda. Friendly and prompt service.

Anil good & fast servicing .He is very friendly.

My 5 star to the guy named Anil working here

Wonderful service, very quick, & caring about allergens thanks Anil

Great experience, nice serving from Vineet

Really tasty, Vineet was super nice and help me pick a good one.