The Pasty Shop in Birmingham

Good humoured, personable service and tasty pasties... what's not to like!

Absolutely amazing service Katie was outstanding and so helpful and pleasant on Sunday 10th November 2024...credit to your company

I was served here today by a really wonderful assistant - she said her name was Katie (she was blonde and petite). She recommended the vegan sausage roll and it was delicious. Even though you could tell she was busy, she gave outstanding customer service to me. I rarely leave reviews, but I wanted the assistant’s management to be aware of the exceptional staff they have working there.

It was a complete delight to meet Jordan who is the the most friendly and helpful person at New Street Station. The Pasty Shop is my go to comfort food and space.

Katie and Nicole were very welcoming and polite amazing service would recommend

After spending £5 on a bacon roll I'm very disappointed with your service. No butter on the roll and hardly any bacon as it was full of fat. Gave it the dog, even he spat it out.

Emma is so professional but lovely 💎 and friendly food is bang on chicken and mushrooms is now a favourite of mine 5 star from me 👍

I’m a regular and I just love the pasty’s from here and the Service is always amazing 🤩

got a "too good to go" lunch time bag which consisted of a bacon sandwich, and a sausage roll and pasty pulled off the hot plate there and then. the bacon roll was a little hard by the time we got it home but it was nothing a damp bit of Polly roll wouldn't solve and it was actually edable once reheated both the pasty and the sausage roll were also very tasty and flavoursome. would i pay the 6 quid for the pasty and 5 quid for the sausage roll probs not as its a tad expencive but for a TGTG bag not bad

Genuine Cornish Pasty Well they should be had up by trading standards Got to be the worst Pasty I've ever had.and that includes Ginsters that's saying something. I have to take my hat to the owners who responded. With an honest reply. I will pop in again and try another Pasty if you are going to improve the cornish Pasty

Danielle and Katie very good service very friendly and food lovely, brilliant am delighted

Great service from Emma, very quick, a good food stop for long train journeys, or for long changes

Nice pasties, allthough I was hoping to find a minted lamb flavour. Please consider making this flavour as I think it would be popular

I don't know why people in the reviews are comparing this to Greggs. The Pasty Shop does authentic cornish pasties, just like you get in Cornwall. Greggs does basic pasty-style products that are nothing like Cornish pasties (vastly inferior in every way) and hence obviously cheaper. You get what you pay for..

DREADFUL HARD NO TASTE PASTRY AROUND BLAND SAUSAGE MEAT, ONE BITE AND IN THE BIN .......EXPENSIVE+++ £4.79!!!!!!!!!!!!!!!!!!!!

Dani and leoni bring such a beautiful positive vibe and energy to the store which is truly refreshing keep up the good work ladies

Nicole and Emma customer service was excellent

Very friendly staff great service from Nicole and her manager

Amazing pasty, and impeccable service from Emma!

Olivia provides outstanding customer service. I truly hope she gets recognised for her excellence. Thank you.

Both Olivia and Nicole at the Birmingham station were excellent in the service. Very friendly and efficient.

I was served by Jordan who displayed great customer service skills and was very friendly.

Fantastic service from Nicole! Would visit again

Tried this place for the first time last week and I was surprised how good it was. I had a vegetable pasty and my husband had a chicken and mushroom pasty must say they were very crispy and fulfilling, unfortunately do not have any photos. The guy who served us was super nice, will definitely be going back. FYI you do need a valid train ticket as it’s past the ticket barriers.

Olivia provided me with great service and good conversation as I passed by the pasty shop whilst waiting for my train. Not to mention the amazing food I will definitely be returning again.

Mo is an outstanding person, she Has a welcome smile at all times When ever you enter the shop or Even outside of the shop, she delivers an excellent service, so am Giving Mo a five 🌟. Emma is a very warm and friendly person, she have very good customer skills which is second to none, Emma is passionate about the idea s she have for the company. Emma have a good team which she managed, and then told me how happy they are to have Emma as their manager. Emma is good listener and with a happy smile. I believe Emma will do very well in her current role as a manager and towards the future. So for all this am giving Emma a 5 🌟🌟🌟🌟🌟.

Decent shop, good for a stop over. But expensive, one pasty will cost the same as an entire Greggs feed. Still good for a change and good for a quick stop. Get the wedges, and the vegan sausage roll is potentially better than Greggs. 4/5, would probably visit again.

I came in for a chicken and mushroom pasty, and it was delicious! The service was amazing, especially Jordan's. Would definitely revisit.

What amazing customer service from Emma. Thank you for making my day she is such a lovely, welcoming, friendly lady I was taking long to pick what I wanted as I was unsure but emma helped me pick. She don’t rush me at all I ended up getting a sausage roll which was so delicious. will definitely be returning due to the customer service I received today.

Emma demonstrated excellent interpersonal skills which made her connect very well and provided very good customer service.

I recently encountered a rather disturbing experience at the pasty store located at Birmingham New Street. Upon entering the shop , I was met with a surprising level of rudeness from the staff. The store assistant, appeared to be annoyed by my accent , even making several comments regarding my accent while I was walking out of the shop . Overall , the whole experience made me feel embarrassed and the staff were displaying a visible lack of professionalism. I will make sure I will avoid this shop in the future .

The team had such a great energy today Emma thank you for your being so sweet you have really made my day. Thank you Nic & Liv everything tastes perfect!

I must recount a rather distressing experience I recently encountered at a pasty store located at Birmingham New Street. Upon entering the establishment, I was met with an unexpected level of indifference from the staff. The attendant, seemingly more engrossed in her personal correspondence via mobile phone, made me wait unnecessarily, displaying a palpable lack of professionalism. When I finally placed my order, I opted for a breakfast roll, anticipating a satisfactory meal. However, I was profoundly disappointed. The roll presented was not only hardened to an almost inedible degree, but the meat and egg components were egregiously overcooked. This resulted in a texture that was dry and unpalatable, far from the quality one would expect from such an establishment. Given the urgency of my travel schedule, I had no choice but to take the offending item with me as I hurried to catch my train. Unfortunately, upon attempting to consume the breakfast roll, I found it so unpleasant that I was compelled to discard it in a bin, a clear testament to its inadequacy. This experience was not merely inconvenient but also a flagrant waste of money, leaving me not only dissatisfied but also somewhat appalled by the lack of attention to quality and customer service. The encounter has certainly marred my perception of this pasty store, and I am left to ponder the standards to which it holds itself.

It’s expensive!! The staff are nice though and it’s nicely decorated, and clean. It was a bit disappointing for the price, as the sausage roll pastry was really hard. The pasty was lovely and tasty so I would get that again if I’m in the area for the train. You do have to go through the ticket barriers to reach the shop, I got off at platform 7 and it was upstairs nearby.

The lovely blond lady that served us was absolutely brilliant lovely person

It's a fine place for a quick and tasty pasty for lunch. There are also a couple of vegan options here too: a pasty and a sausage roll. It's on the train-side of the ticket barrier.

The lady Humayra was pleasant and gave me a fantastic swevice.

Friendly staff and the Steak and Ale pie was warm and delicious, perfect to start the day!

Great to see Moe back in pasty shop, lovely smile & great customer service. My Coffee was perfect

Great food, and greater service. The girls represented the company very professionally. (Olivia & Danielle if I remember correctly. Very tasty.)

Fast and efficient service from Jordan and the team. Food was hot despite our late visit. Great place to drop by for the last Sausage roll, or a hot steak and ale pie

I paid for two coffees by card which was fine, but then went back for another and paid by cash. Upon this the member of staff gave me the wrong change. I said excuse me and explained. She snatched the £5 off me and gave me a £10 note. I explained that was still wrong as I gave her a £20 note. She started laughing as if something was really funny with another girl. I said to my sister what's so funny and then the attitude of the staff was disgusting. I was shouted at accused of being racist. I have never been spoken to like that and I work with the public and it is no way to speak to people. It was Saturday 2nd December, if that's how they treat customers they are in the wrong job.

Not the best of pasties. Luke warm and not as much flavour as I had expected. Potato was overcooked with poor texture. My standards based on West Cornwall Pasties found on other rail stations.

I was shocked to see the sausages and bacon on the same tray as the eggs, as someone who does not eat meat I was put of by this immediately, please can you separate the eggs so we can enjoy a egg breakfast bap and not worry it had been cross contaminated with meat. The staff member wasn’t helpful and told me to complain

Needed a Coffee and hate the usual brands. This is gorgeous 😍. Flat white strong chocolatey Coffee. Really good.

Really quick service by Leoni, perfect snack for my train :))

The Cornish pasty was delicious! And nice and hot. Danielle was friendly and helpful.

Was served by mo. She's always smiling and really friendly. Never change girl

I was served by Olivia, and her service was exceptional. She was very kind and polite as well as being informative. Would definitely go back again after that service

Had a great service from two servers in the new street store, Hum and Liv were helpful and gave good service. Cheers

Very friendly staff. Great pasty!

Great service from Mo, thank you!

Great food, friendly staff, convenient location.

This is the second time I've been to the pasty shop. Staff always very friendly, especially Moe, nice to see someone happy in their job. Keep up the good work Moe. Very impressed vegans are catered for. Totally recommend.

I always stop for a pasty if I'm travelling! :D the best ones in town

Was served by humayra. She was extremely welcoming and nice. Would definitely return just for her exceptional and friendly customer service.

I love the vegan sausage rolls here... Never thought I would ever say that but here we are. The staff member Leoni is so kind and easy to talk to. Fully Recommended If you're in New Street station and in a rush to get food for your journey.

Pasty's are Worth their Weight in Gold......Absolutely Beautiful ....staff are friendly and efficient......I am Vegetarian and can't fault there Vegetarian and Cheese and Potato Pasty's...... and always Piping hot and Consistent......thank you Pasty Shop 🤗 Marie from Coventry

Are a breakfast sandwich today. Leoni is a regular in the morning, she is always so bright,cheery and helpful. The sandwiches are good, but this person truly alleviates the entire shop!

Liv and Hum we’re amazing, helpfull and informative about what pasties were on offer, great personalities and bubbly people all around, 10/10!

Served by Danielle and Amanda. Friendly and prompt service.

Anil good & fast servicing .He is very friendly.

My 5 star to the guy named Anil working here

Wonderful service, very quick, & caring about allergens thanks Anil

Great experience, nice serving from Vineet

Really tasty, Vineet was super nice and help me pick a good one.

Great service and delicious warm food as we wait between trains. Thanks so much to Vineet and the staff at Birmingham New Street Station!!

Best place for a bacon sandwich in the morning

Vaneet (Birmingham New Street) offered great service & v patient when I couldn't make up my mind

Great chat and best coffee I've had for months from Emma. Give that girl a raise!

Wow! How expensive is this place. Bought a steak and ale pasty to eat on the train. This expensive pasty was the pastry equivalent of Where's Wally only you're hunting the steak. Awful, no return visit for me

Having arrived at Birmingham New street Station,I was very hungry. Decided to buy a “Steak Pasty”from pasty shop. Bad move,I had taken a couple of bites,and when I looked there was something sticking out of Pasty that I didn’t recognise. Upon closer inspection,it appeared to be some sort of tube. It was white in colour about 4 inches long when I pulled it out of Pasty. It was like the structure of a vein but it was rather large. I have to be honest I started gagging. I had by this point left the Station,on my way to Hotel. My Cousins witnessed this disgusting thing In my Pasty. Never ever will I buy another Pasty from this establishment, When I think about it I want yo be sick.l paid £5.89 for this muck,for it to go in a Bin. My advice is Don’t buy “Steak Pasty” from Psdty Shop. 🤮🤮🤮🤮🤮

I am not going to review the cornish or the price because I knew it was going to be same as I expected. What I did notice was that the two girls who served me were very friendly and welcoming. I also noticed that they continued to work hard even when there were no customers, as opposed to just sitting around checking their phones I just think that they deserve a mention for their politeness and attitude

After spending 8 days in glorious Devon and Cornwall - where competition between established pasty shops is fierce - I thought I’de sample one again here mid journey north before sourcing authentic pasties vanish and only lame hybrid mass produced versions missing their crimped crusts are only found in the high street at Greggs. I was served my choice of “ Four cheeses”piping hot accompanied by a fruit squash drink within seconds. This is train forecourt dining on the go but sadly I felt my choices were rather pricey at £8.89. My pasty’ s pastry tasted bland and its filling unseasoned as well. I could only taste a mild cheesy filling. All in all sadly not worth the price.

£5,79 for a pasty well passed its sell by, tasted stale and bland, never had a worse pasty in my life, crap outlet, just don’t go there

£7.50 for a sausage roll and coffee - how does that work? Don’t bother with this - get something before you enter the station !

Teeth breaking pasty! Told seating area is closing. Not sure how many days the food on offer had been kept warm

I'm pretty sure it says in the Bible that you aren't allowed to charge over five quid for a pasty. :O

Been travelling overnight and needed food, thought about a pasty but the giant sausage rolls were selling for £3.99 each so grabbed one. It was lovely and enormous... certainly filled more than a small corner!

Haven't eaten meat for 10 years, asked for a vegetable pasty and they must've accidentally given me a meat one, wasn't even very nice meat😢

Gave 2 stars because although the food was hot and the service was good i felt ill afterwards from eating the vegetable pasty. Also the prices are so expensive will not be returning again here.

Always find the selection of pasties wide ranging although I always have the normal Cornish pasties. Shame the costs are high as would shop there more often if more reasonably priced.

Going back to Chester after an hospital appointment in Bham,came across this place,saw a deal for Pasty, Wedges n drink, asked for said meal to be told no wedges, this was around 6pm, decided to just have a Chicken and Mushroom pasty and a coffee,pasty very good, coffee not so,nice polite young lady behind the counter,was expensive but you expect that at Railway stations and services.

I often buy pasties at other branches of the Pasty shop, what an absolute let down here. £3.99 For a dried up, tempid veg pasty with absolutely no moisture to the filling. Expensive & rubbish. I'd head over to Greggs or Prey if you at peckish at Birmingham new street station instead :(

Bit disappointed with the coffee for the price they charge. Pasties look nice, overall the place is a bit depressing!

Really enjoy their selection of pasties but has to be just occasional visits due to price. Staff always pleasant but always seem rushed.

while the prices may be a bit high, the pasties are generally quiet good. Better than a Ginsters or a Greggs but not as good as Ann's or Philps.

La mujer pidió un cerdo y Apple (o algo similar) y literalmente no había carne. . . carga de papilla También estaba muy recocido en un lado. El mío era un gran tradicional. Estaba bien, pero lo había mucho mejor. Fue 5. 50 que creo que es demasiado. No correría de regreso.

10. 00:00 h., New Street Station, sintiendose asqueado después de un concierto absolutamente alucinante en el Symphony Hall, Maxim Vengerov tocando Bruch y conduciendo a Tchaikovsky 6 y sintiéndose tan alto como una cometa sin ningún incentivo artificial. Una selección limitada de empanadas muy caras estaba disponible, todo alrededor del mismo precio. Mi selección, un bourguinon de ternera era 5. 39. Resultó ser flácido (bajo las luces del arco demasiado largas), de sabor mórbido (60% de repostería, 20% de sal, 10% de carne de res y una variedad de otros ataques no descriptos en mi paladar y nada satisfactorio. he tenido mejores pasteles a mitad de precio. Bien, el servicio era bueno (de ahí las 2 estrellas), pero la pastosa no!

Viajaba a través de la estación Birmingham New Street y vio Cornish Pasty Shop Cerca de la entrada hacia la plataforma 11. Compré un gran pastel de pollo y champiñones, y una bebida que cuesta alrededor de 7. 40 p.

The pasty was OK but nothing special. I had been seeing the Cornish Pasty shop as I travelled around but was stuck in the station at lunchtime do tried here.

Se suponía que era un pastel de cerdo tirado, pero no parecía tener mucha carne de cerdo, de hecho, ¡no habría sabido que era cerdo! ! A las 4 . 99 era caro, y el Café Blanco Plano en un pequeño vaso de papel era igual de pobre. No se molestará en volver! !

Always drop by here when travelling through New Street. Love their vegetable pasty and hash browns. Would recommend for anyone in a hurry. Service is always fast and the pasties are hot and tasty.

In new street station once past barriers. Hot and ideal but slightly over priced. £4 for a pasty . Nice and hot but expensive

Tuve 10 minutos para averiguar un plan de comidas cuando mi tren llegó a la estación New Street de Birmingham Rail. Ya que todos los precios son terriblemente exagerados, el tiempo es corto, y todo es prefabricado, opté por el Pasty Shop, donde la empanadas, mientras que hizo en Cornwall, son en realidad hechas en casa. Mi L4 fue bien gastado en un tradicional pasty. Era cálido, la proporción de carne de verduras estaba en target. Los únicos inconvenientes: menos financiarlo (nabo) de lo que esperaba, y no mucho condimento. Pero creo que es mucho mejor que algunos estéril sandwich de ensalada de gambas y patatas fritas de bolsa hawked barato en el resto de los lugares en las inmediaciones de la plataforma 5 - 6 donde tenía que estar.

Visited early on a Saturday morning before catching train. The lady serving was friendly and served us quickly Small area to sit in and food is good if a little over priced Surprised to be charged 25p for sauce!

En mi vida me daba un incidente de antes. Me enfrentaba con absoluta idiota. Fui a la sucursal de Birmingham New Street. Entré y de inmediato ubicada en verbalmente por idiota detrás del mostrador. Lo que quieras bruv.

La máquina de café estaba fuera de orden, así la oferta normalmente de una café y barato rollo bacon no era, sin embargo, té o agua se ofrecía como un sustituto, no quiere decir que tuve que volver a mi pareja a ver que ir. Yo estaba a lo largo y más groseramente apresurado para causar un retraso regaña.

La tienda está convenientemente situado en New Street Station, que ofrece una variedad de empanadas, aperitivos y refrescos. También tienen bocadillos de estilo de desayuno también, que son perfectas para vías. Todo de su café es hecha por capacitados barristas.

Esta tienda de pasty es muy buen personal estupendo y empanadas encantador. No dudaría en recomendar o en el ir o mientras espera el tren.