Xo Chocolate in Merton

Chocolates de colores, delicados y deliciosos... . . He comprado un par de cajas más pequeñas en las últimas semanas y estoy muy contenta. Aunque los compré para darme un capricho, vienen en una preciosa cajita.

I am deeply disappointed by the service I received from the XO store, owned by Robert. As a loyal customer of three years, I expected better from this establishment, but unfortunately, my recent experience has been nothing short of a nightmare. Firstly, the poor customer service I received from Robert was simply unacceptable. He was unresponsive to my questions and concerns, leaving me feeling frustrated and ignored. His attitude was rude and dismissive, showing a complete lack of professionalism and basic human decency. To make matters worse, when I ordered a box of BonBons for a special occasion, the delivery was delayed by a whopping nine days! This meant that the chocolates were no longer suitable for the event, which was extremely disappointing. I promptly filed a complaint with Robert's customer service team, but to my dismay, I received no response. Even after following up with an email requesting a refund, there was still no response from the store. It is utterly appalling that Robert took my money and failed to deliver the goods or provide a satisfactory resolution to my complaint. As a result, I have lost all faith in this establishment and will never return as a customer again. I urge anyone thinking of doing business with the XO store to think twice before handing over their hard-earned money to an owner who shows such disregard for their customers.

I bought some chocolates from the website but have not received them. They haven't even been sent out for delivery. I have tried contact them on multiple platforms and have been ignored. The phone number on their website is also inactive! I have had to contact PayPal for a refund.

Great cafe with best coffee in the area, friendly service and the chocolates are something else! Visit regularly and highly recommend

I go here regularly for a mocha and croissant. Friendly staff and nice pastries, though limited selection. Beautiful chocolates for a special occasion.