Xo Cafe Lounge in North Hertfordshire

Visited last Saturday and found that both coffee machines needed refilling. I waited until a member of staff, who was returning plates to the kitchen was passing and said 'Excuse me, both the coffee machines need refilling please.' She snapped back 'Can't you see we're busy?' Eventually the machines were attended to by another staff member. A little later I went back for a refill, one of the machines still needed refilling, but the other appeared to be working. I selected latte but only got hot milk. Had to go to the bar for a fresh mug, but the barman said there weren't any so had to rinse it out for me. I returned to the machines, told another member of staff, who came back with supplies and I pointed out the problem with the machine only dispensing milk although apparently working just as the first one passed by again and repeated 'Can't you see we're busy?' Complained to Wetherspoons customer services who said the staff would be spoken to. I suggested a refund would be appropriate and they replied it wasn't warranted. Very poor

Quick service and friendly delivery

Rude management. Bad organised. Seems like they don't care to fix their problems, only income is good.

Drinks good and staff are very friendly, nice set up also. However I go in often at 5pm, and they begin to start closing an hour early? Many times I have gone in at 5pm and there is barely anywhere to sit as the chairs are all packed away onto tables. They start washing the floors in front of you and hoover while you’re drinking your coffee. Google states this shop closes at 6pm however their instagram confirms 6.30pm which is misleading. Please start packing up later and leaving more opinion for where to sit!

First time there. Super disappointed. Roast potatoes too small. No carrots the greens on plate looks like the last of the bunch. The food was cold and Beef over cooked. For £18 a Sunday roast the dinner didn't or taste very good. My trio of desert the roly Poly was rock hard and dry. I wanted to complain but family ask me not too. Let's rather vote with our feet. It's a shame as Baldock hasn't got any nice Restaurants with decent pub food of meals anymore. You have to go to Hitchin or else where.