The Angel Vaults Inn in North Hertfordshire

Visited last Saturday and found that both coffee machines needed refilling. I waited until a member of staff, who was returning plates to the kitchen was passing and said 'Excuse me, both the coffee machines need refilling please.' She snapped back 'Can't you see we're busy?' Eventually the machines were attended to by another staff member. A little later I went back for a refill, one of the machines still needed refilling, but the other appeared to be working. I selected latte but only got hot milk. Had to go to the bar for a fresh mug, but the barman said there weren't any so had to rinse it out for me. I returned to the machines, told another member of staff, who came back with supplies and I pointed out the problem with the machine only dispensing milk although apparently working just as the first one passed by again and repeated 'Can't you see we're busy?' Complained to Wetherspoons customer services who said the staff would be spoken to. I suggested a refund would be appropriate and they replied it wasn't warranted. Very poor

On Saturday 1st March 2025 we waited 1 hour 15 minutes for our hot meals, 3 of which were cold and had to be sent back. No coffee mugs available "all in the dishwashers being cleaned". The front of house staff were excellent in coping with all the complaints from numerous customers. Not a good experience

Could’ve flown to Ireland and had a Guinness by the time they brought mine out- oh wait they didn’t even bring it out, I had to go to the bar and plead with them to pour it. Poor, very poor. I don’t know how you sleep at night. Would’ve given 0 stars if possible🥴🥴🥴🥴🥴🥴🥴🥴🥴

Glasses stained with lipstick, old glasses. Knifes folks old, dirty. We had to clean our table. No taste on the burgers anymore, no straws available.

Modern pub in an older property. Extremely busy but lots of seating areas. Good range of real ales.

Went Sunday. Ordered 1 x Beef Madras and 1 x Gourmet Steak. Madras was great, Nan was a bit crispy/chewy. Steak was awesome. Staff were great! Went Monday. 🙄 Glasses were filthy (staff blamed being short staffed). Curry came with rice, even though we ordered chips and was tame. Steak was raw (asked for medium), sent back, then still raw after"cooking longer" but probably just sat longer on the pass.Sent back. Then hotter, but still bleeding, and the mash had crusted over and the peas had shrivelled. Asked for a refund, which they gave me, and went to the Sun Hotel instead. Staff at Spoons: one female, mousey corkscrew hair, was pretty arsey, the brunette was level headed and knew the customer is always right. Well done to the guy who apologised a lot and hung around waiting for the rejection. Used to come here A LOT. Now glad I only come for family get together. Pay your Staff more and train them properly. Your customers will love you for it. So sad to give a bad review. 😒

I just like Wetherspoons. Always have done. Great beers. Excellent range. Good food. Not much point going elsewhere.

I came for drinks and I got forced to pay for someone else’s because they ordered it to the wrong table. Got threatened by bouncers to be kicked out if we didn’t pay, it happened to the table next to us too. Scam artists, avoid at all costs.

This Wetherspoon's has accommodated me and my ladies group well. This place is very comforting and their food is of high quality also.

Nice atmosphere with open fire and really cheap beer.

The bouncers lowkey need to be fired. They sell drinks to people on the door but don’t let you in if you are walking slightly funny. One of them started tweaking cuz he told someone off for wearing a hood and he clicked at them. Someone imitated him by clicking and he got all red and walked around shouting about how he was gonna kick us all out. Scary experience, the bouncers have a power trip fire them lowkeyy

A restaurant where local values ​​are preserved and art is nurtured. Several rooms await guests. The menu includes old favorites such as American breakfast, Tomato basil soup, 5oz gammon... The open fireplace was already lit in the morning.

Bit disappointed, came out for steak night, but they don’t have any steak available but menus are still on the table. How can you have a steak night but no steak available 3 stars is for the staff and venue I can’t give a 1 star cause it’s not there fault otherwise would have given 1 star

Is one of my "locals" and I have to say one of the nicest Spoons i have had a beer in. Always great value and staff here are as a rule nice.

Firstly on a positive note. I had the mixed grill and my wife had the chicken strips. Both very nice and reasonably priced. However the issue came with the deserts. We both had apple Crumble. The crumble was not crumbly. But microwaved to an inch of its life. Extremely hope. Extremely sweet. But NOT value for money. I did complain to a staff member about the issue. But she said there was nothing they could do and that’s how they come. The custard was cold and Lumpy. I did say that I wouldn’t be having them again and that she said fair enough. There was no offer for compensation or to have something different. Both of us left our deserts. I would rather had given the £11.00 spent to a charity than pay the pub for two awful puddings. Such a shame. It could have been so much better. We live and learn. Be warned.

Large pub with a number of different dining rooms, a bar and patio. Was cozy on a cold day with the fire lit. Fast and friendly service.

We were greeted as usual by luke at the door , who always makes us feel welcome. So refreshing to have kind bouncers at the door like luke x

Our server, Aimee (tall goth girl bless her) was so patient and lovely, truly made for a beautiful experience! I hope her managers recognise her hard work and resilient spirit! However, the sign for the ‘Hitchin Conservative Club’ was less appreciated and seems outdated given that labour are now in power and features a photograph of a man with a very large unsettling nose - put me right off my food and would best be removed. All the best to this establishment and their wonderful, if not slightly gothic workers.

Always a decent pint at the best price in town

Decent spoons. Nice big garden in summer.

Service quite slow but decent priced drinks. The pub itself was gorgeous inside and a good night was had. Security guy had a face like a slapped arse though.

Nice pub amazing toilets... Staff wasn't very helpful as we had to ask four times and waited over 15 mins for highchair 🙄

Typical Weather spoons extensive menu of good food and drinks at very reasonable prices.

A special place. Foreigners need some time to adapt to the way of serving.

Great food, friendly staff, spotless venue. The ladies bathroom is worth a visit alone. Amazing, so in tune with the building its in.

Cheap and ok food. Team work hard, toilets could do with some tlc. Fish and chips was ok a little overdone but for the price doesn’t really matter.

Rude security, cold chips. Lovely table staff though.

Nice quaint place, interesting photos scattered around the place, food was good, nice and clean, and quick service too.

A great beer selection and friendly staff

No doubt one of the best Spoons in the area. Very nice stylish and new look inside, good beer garden. Big team of staff and good service so far. Food or drinks always cheap and not burden on pocket. Atmosphere is the main thing that creating this place image very well.

Always good for a bit of lunch on a Saturday, good staff , brilliant value

Brilliant table service by all the staff great to be back inside

Good good good service and realistic prices. Good sized menu to suite most tastes

A very pleasant Wetherspoons. Good service via the app. Food and drink as expected. Only criticism was that they weren't very quick at clearing the tables of glasses and plates.

Nice interior, a bit warren-like. Extensive outdoor area. At the higher end of pricing for Spoons.

It's a spoons it is what it is beer good atmosphere and surroundings made better as a big group.... Service improved as night got later

Courteous staff with excellent customer service

Great beers and food at very good prices, food good variety of choice 👍

Great service, plenty of food choices, great selection of beers, spirits and wines. You pay for what you get.

Predictable and excellent value for money. Always beautiful buildings and this one has an exceptionally nice ladies restroom. See photos!

This score is based on a busy Friday. Many food products not available. Drinks arrived after our food was consumed and on asking where our drinks were I was rudely confronted by a staff member and an even worse manager. My first bad review of a Wetherspoons unfortunately due to the rude staff and poor service.

Wetherspoons pub food good Coffee refills free Beer prices very reasonable

Ordered breakfast. Bacon wasn't cooked properly as the fat was white and rubbery. Poached egg wasn't poached but microwaved and cooked to high hell. Not only that the cutlery provided was filthy. Sent it back and was given the same bacon and egg back still not properly cooked. Was lectured by the waitress that we should inform at the desk about having crispy bacon. Argued that we did when it arrived and they still brought uncooked bacon over. Out of the 4 men's cubicles 3 had faeces on the seats. Oh and the coffee is terrible. Never coming back what a shame as the space is actually decent.

Great conversion of the original Conservative Club in Hitchin. Historic building tastefully improved witha large metal and glass conservatory on the rear of the Georgian building. Usual Wetherspoon menu and drinks at excellent prices. We visit everytime we're in Hitchin as it is a lovely building in a lovely area of the town. Visit 31/8/24 : Still just as good but incredibly busy with very little room. Shows how popular it is with the shoppers.

Avoid if there is a concert on at the Hitchin priory. Ordered food via the app, food came in good time but drinks didn't arrive for over half an hour. Waitress expressed that they were short staffed. The employees looked overworked and had a lack of interest in providing good customer service. I decided to order another set of drinks at the bar and queued up for 35mins. With one person in front of me, the employee behind the bar completed half the order and disappeared. He came back, I questioned where he had gone as left us waiting and he boasted that it was too busy and he went for a break. We exchanged harsh words regarding professionalism in the work place. Finally i was served by another member of staff. Very very bad customer service and lack of management on that day.

Can’t fault the service here today, staff were really friendly and helpful, pleasant experience definitely. Food was quite quick arriving. Ordered a small American style breakfast- hash-browns were cold. Ordered a fruit bowl as well, apples had quite a soft and powdery texture, was unable to eat them. Banana’s were really gooey as well, quite slimy which was disappointing, it seemed that rather than the “fresh” fruit advertised these had been sat on the side for a while. Prices are obviously really good as well, but I guess you get what you pay for

Average food, you get what you pay for I suppose

Large pub/ restaurant, you’ll find your fav spot where you can sit comfortably. Bring laptop and plug in if you wish. Clean big lavatories. Can get really busy and loud at weekends! Recommend this Wetherspoon!

Nice,friendly staff. Good meeting place.

Come here on a regular basis. Always really enjoy the food and the staff helpful and welcoming especially Claire and Sarah

Absolutely lovely, great atmosphere food was nice

The pub itself is really nice lots of places to sit and the garden is really lovely! Food is nice to bar staff are jokey and fun too. Spoilt however by an extremely rude thug.. I mean "bouncer" who shouted in my face when I accidentally knocked into him whilst he was throwing a tantrum about people not being quick enough to get out the garden.

I go here on a regular basis. Food is good, really enjoy it here. Staff very helpful

3 meal 3 time went back for being cold. on each time didn`t even make it back to the kitchen because they where returned to quick. the very mouthy assist manager who returned our food to use on the third time got a bit of a shock when as 3 of our party are chefs and started to tell her about food safety laws. finally our food was cooked to a safe temperature. then just to add to are night tried couple of times to short measure on spirits

Cold food( 3 MEALS) with a row with assistant about taken it back And just been served a Bailey in a 25 ml shot glass went questioned staff I don't know ( hate to tell you bailey is a 50 ml)not going back don't bother going !!!

Great value and service - brilliant large secluded garden

It was not bad here stopped for 1 night

Very easy review - went for drinks, was the last in the smoking area (that closed early) & so got manhandled & assaulted by the bouncers. Ridiculous. Unprofessional & reported to the police. Will never be going back.

Great pub with a great vibe and nice back garden

A lovely place for a meal with lots of history. A nice outdoor area for when the sun is out. Depending on where you sit it can be like a labyrinth to get to the bar but at least you get to see all the different bits of history that is displayed. Highly recommend. Friendly staff and although it seemed busy for a Monday there were no queues.

Good place for a nice drink and good food

Popped in before work and thought was OK Served fine. Clean table outside No complains really from me

Characterful Wetherspoons. Good beer, pleasant atmosphere but food portions very small. Good place for a drink though.

Particular waitress had a very bad attitude and threw down cutlery when pointed out the order was wrong and stropped off in a huff, this was over a gluten free option The manageress was less than sympathetic and was more than rude and ordered us to leave bearing in mind we are in our 70s and the waitress was early 20 We visited this pub many times before and will not return Avoid at all costs Appalling customer service Will be contacting weatherspoons To report this and recommend a course in customer service and how not treat customers like dirt,without customers weatherspoons wouldn’t exist!!!

Walked in the front, dirty tables, plates left from meals, nowhere clean to sit. Finally got a drink from the bar, which was dirty, I did get a clean glass though! Again outside, dirty tables and tables filled with empty glasses and empty bottles. How many red flags? I should have realised when I got to the bar!!

A typical Witherspoons pub, food OK, plenty of different beers on tap, service ok. Was only there for lunch so did not spend too much time.

Me and my friends have just witnessed this evening, two of the bouncers swear at a girl unprovoked outside whilst we were leaving. Absolutely shocking language, and very intimidating towards her. The young person walked away, but we can’t allow that to go unreported!

Good cheap breakfast and very nice old pub

Average food, plates stayed on the table too long before being taken away. Not enough cutlery brought to the table. Poor customer service for a not so busy afternoon.

Nice pub with good food and reasonable prices

the best spoons!! the most beautiful secret garden area and just great atmosphere!

Drinking only , lovely garden loads of space, friendly atmosphere

As expected large range of food and drink catering to all tastes. Friendly locals and bar staff. How many other pubs do cups of tea (for the missus) and real ale these days? Bit of a climb to the toilets though.

Don't usually like WetherS but tis one is st right for me

Slow on service. Failed to inform no fried eggs instead served what they called scrambled more like reconstituted dried mush. No apologies for slow delivery over 40 minutes wait. Had to get coffee cups ourselves as total lack of staff. Not recommended in any way. Clearly cutting costs with no care for customer.

Absolutely breathtakingly brilliant

We had a vegetarian breakfast, and normal breakfast. I enjoyed the vegetarian very much, coffee was nice, price very good, service excellent. Loved it there.

Food and drink both took ages to arrive, steak had no flavour and was very fatty. Will not be going back.

Chicken was brought out cold burger was rock hard would not eat here ever again. Was terrible

Good value for money, ordered on the app, service was quick.

Very rude staff. We wanted to sit in their garden with our dog who is super friendly and quiet, however one of the waitresses met us and said “You’re not allowed here with this dog!” and just turned away. While we were getting out another one saw us and said “dogs are not allowed in our garden, so please leave”, yes we were trying to leave… I respect their NO dog policy (thanks God majority of the venues in UK are dog friendly) however this is just not the way to meet a customers and tell them they’re not welcome in your venue.

Hands down the best 'Spoons in the area. I mean it's basically the 6th form common room but it's cheap nosh and an excuse to drink in the week without the shame extending to the depletion of the bank balance. DON'T JUDGE ME.

This was a massive let down. It took over a hour to get our food and when we did finally receive our food, only two out of 4 meals arrived. About 30 minutes later a waiter came to our table with all 4 meals (a duplicate of two of the meals that had already been eaten by two of us). Turns out the first two meals weren’t for our table, however the waiter was very insistent before that it was (as it’s two of what we ordered we didn’t think twice about eating it), which then led to an awkward confrontation with the table next to ours that claimed it was their food. All 4 of the meals that arrived over a hour after ordering were cold, and one meal in particular was stone cold. The stone cold meal was sent back and everyone else had finished eating by the time the replacement arrived. This entire experience was disgraceful and unpleasant, we will not be revisiting. We do not recommend ANYONE eating here.

It's Spoons, so you know what you're going to get. Cheap and tasty food, rapid and friendly service and a lovely garden area to eat in

It's spoons, you get what you pay for. Great value, and a nice selection of ales during their beer festival week

Very nice spoons pub. Enjoyed the visit.

Very good Wetherspoons, light and sunny pub at very low prices. 1 of the best Wetherspoons I've been too

Good value, clean and efficient. Although you can spend ages waiting to order if you decide o go to the bar. Get what you pay for. Endless freshly ground coffee.

Disappointed with the choice of ales.

My Muslim friend sat on the floor and the bar staff refused to serve us. I can’t believe the discrimination taste has towards Muslims. We were spending money and the Muslim sit down and have his religious reasons and and was discreet.

Once again the food was cold and the staff had a couldn't care attitude. Tables were dirty and coffee machines not working. This place is one to miss

Great wetherspoons. Friendly bar staff

Great Spoons, centrally located in town centre. Very popular with silver haired citizens meeting up for coffee and a chat.

One of the best spoons I have seen lovely garden

I had an order error on the app. Ordered a meal and a drink and received (and was charged for) 2 meals and 1 drink. Made no sense. When I questioned this on receipt I was told it was my error and refused a refund. Despite explaining that it’s not possible to order 2 mains and 1 drink when ordering a meal deal, the manager was insistent it was my error and refused a refund. He refused to give me contact details for head office/ordering to resolve the issue despite multiple requests. He then got the security to intimidate me. Eventually, after multiple requests for a refund and/or contact details to contact head office (all of which were refused)…..he asked me to leave. I immediately complied- yet I have not yet received my refund. Avoid

The staff are lovely and beers are decent and cheap. Food is okay for the price as with most Wetherspoons. The pub itself is great, lots of room inside and outside.

amaing service good chicken at a grst price would recommend!!!!!❤️❤️❤️❤️❤️❤️❤️🫶🫶🫶🫶🫶👍👍💜

Would give 0 stars if I could. The vegan small quorn nuggets wrap is a big fat LIE. No veggies there AT ALL even though the ingredients list clearly cucumber and tomato. Advertise your products clearly pls.

From Sam at security through through to the lightspeed service, I was pleasantly surprised at the size of the pub, the finnish, atmosphere and value (there's also a carpark)

Really good food service was amazing