Wyevale Garden Centre Jacks Patch in Teignbridge

Although the breakfast was nice I did find it was lacking some essentials to make this a full English such as fried bread, black pudding, if I was being really picky the toast was barely toasted. All in all was it worth £11.45 in my opinion I thought it was overpriced for what it was.

We have lived in the area for over 6 years and driven past on many occasions. Today we stopped and what a joy. A view of the Teign estuary. I ordered a Coronation chicken sandwich which was sooo delicious I asked a member of staff if the sauce was bought in or home made. It was home made, so I was a little sad because I would love to have this whenever. Two minutes later, a pot of the sauce was given to me. Wow! I cannot express how much that meant to me. Then we ordered cakes: the sticky ginger is just sublime. I own a small hotel in Paignton and shall be recommending Jack's Patch to my guests.

I visited jacks patch on Wednesday 17th July and all I can say is it was wonderful. All the staff were amazing and helpful, particularly the blonde, short haired lady on the till and the lovely gentleman James that assisted me by clearing my tray from my table as I left. From what I could tell there were managers/supervisors that knew exactly what they were doing and had all the information my family needed about dietary requirements. Overall very impressive experience, well done!

Nothing except tuna for a vegetarian. Asked if they could do a cheese and onion chutney panini. You'd have thought I'd asked for lobster thermador! The chef had no intention of doing it. After arguing they agreed. But charged us for a ham and cheese panini. No discount was offered ! It came and it looked like they had scattered the cheese from mars ! Could hardly see it and certainly couldn't taste it ! It wasn't cheap either. Will never eat there again. Staff are ignorant,argumentative, and would rather stand around chatting.

This is our go to Coffee place after visiting (9-6-24) Paignton. Lovely Restaurant with friendly staff. Dan who cleans the tables always has a smile on his face and always stops for a quick chat before carrying on his work. The Otter at Plymouth should take note as there's no atmosphere in their Restaurant, the staff are always on edge, you're always being watched. Although to be fair when we went in this week the staff were a lot more relaxed and happy.....

Selected May 24 as the date of visit but we live in the village and frequent this garden centre probably more often than is healthy as it always means a visit to the restaurant. This is clearly down to the cleanliness of the restaurant, the selection of different dishes despite my asking for changes to the dish which is always complied with and finally and probably most importantly the staff from the manager down to those that clear the tables. Thank you all.

If you go here you have to try the banana and biscoff cake and the cheese scones they are both absolutely delicious.

Many of us in the village are frequent visitors to Jack's Patch, which has always been a cherished spot. Regrettably, what was once a warm and inviting café now seems to have a staff that lacks friendliness and efficiency. As usual we queued endlessly and when we mentioned it we were given short shrift. It's disheartening to note that there was one individual, seemingly in a leadership role, who displayed a surprisingly abrasive demeanour. It's unfortunate that a couple of individuals can tarnish the reputation of our beloved garden centre. I notice there are lots of comments concerning this issue, hopefully Otters will take notice and do something about it.

had coffee and a scone lovely scones so fresh , the staff so friendly and helpful a credit to otter nursery and what views of the river teign

Went for lunch on a recommendation. I ordered the food myself because I have coeliac disease. The menu board stated that they had gluten free and vegan options so I felt reasonably at ease. At the till I said I had coeliac disease and couldn’t eat gluten. This “seemed” to be registered by the lady taking my order. I asked if the pickle contained barley in the cheese and pickle sandwich. She wasn’t sure so offered me a plain cheese one which was fine and she offered to toast it. I also asked for chips but she said they contained traces of gluten to which I said no, this was not ok for me and I opted for a bag of Burt’s crisps. She also said I’ll double check with the kitchen about the dressing on the salad. I said if there is any doubts then don’t put it on. All seemed well until the toasted sandwich arrived. I took one look at it and decided to double check with the waitress that they had used gluten free bread. On her return to deliver the other meals I asked if they had used gluten free bread to which she replied no! To add insult to potential serious illness, when the waitress asked the till operator about my order she turned it all around on myself and said that because I had said brown bread when she offered me white or brown it was my fault because according to the waitress gluten free bread is only available in white. The question of whether I wanted white or brown bread should have never been asked!! Forget the lack of apology, to not accept responsibility or realise the consequences of poisoning someone with an incorrect meal is disgraceful and I question if they should be in the catering industry. Customer service totally lacking, when staff blame the customer for their error. I am so annoyed by the incident that I will be writing to head office. Clearly the catering department needs a shakeup judging by my experience and recent other reviews. Avoid at all costs if you have a dietary need.

What a shame. Terrible service both at the till and at the table. It was also uncomfortably cold. Food was produced with no care as to how it looked or tasted. Simple to fix so I hope they improve as this lets the centre down.

Three of us met in the cafe for coffee this morning. Two of us found a table while the third went to get our drinks. It was just over 40 minutes later that she arrived at our table! Why, on such a (not unexpectedly) busy day was only one counter open? There were still huge, slow moving queues when we left. The coffee wasn’t worth waiting for.

It should be a really lovely place. It sells loads of different things, good quality products, inspiring plants, great displays. It’s clean. Everything looks well looked after…BUT THE NOISE! Not only is there a music system playing loudly but there are those blasted advertising monitors squawking out reasons why you simply must buy this product. The monitors clash with each other. They aren’t even spaced out. They go on and on and on continually. I couldn’t work in a place like that. As a customer it saves me buying anything because I can think with so much sound. I have to wear headphones it’s that bad.

Dropped in for a coffee with my husband. It has changed beyond recognition since Otter have taken over. Really was the worst cup of decaf coffee I have ever had. Hardly any taste of coffee, my husbands hot chocolate was little better. Surroundings were cold and bare, service poor, no welcome , a bit of a bother to be served by loads of staff hanging around doing?

Lovely lunch when we bumped into friends whilst getting plants. Quiche and salad -really tasty and warming on a chilly day. Staff are alwys efficient and friendly

Since Otter took over the quality of coffee has gone downhill and the ladies who serve the drinks/cakes etc are surly and grumpy. The exception is the gentleman who helps clear the tables who is always cheerful and helpful.

The woman at the till spoke to my elderly relative so rudely and abruptly which took me aback. My relative of 86 years old had gone to get a table as he was a bit shaky so when we ordered his food- the woman said we can’t serve you as there are no tables. We told her that we had one and she said you are not allowed to reserve tables! No sign to say this, and the fact that he needed to sit down was ignored. I will never go back to eat here again and I’ve been going to jacks patch for 30 years. She was the most rudest, ignorant woman I’ve ever met due to her tone, sharp comments and no customer service skills at all. I show respect for everyone but this woman put me in a dreadful mood. We spent over £40 on our meals and drinks but we will not be back again. Disgusting service and she needs to find a job where she doesn’t deal with the public - who are nice to her!!!!

The food and the service is second to none, the place is spotless and Covid clean, just seen one of the managers delivering food to the customers then cleaned the tables. From the Top to the bottom friendly people.

Great plant selection and well laid out. Wheelchair friendly and cafe is fabulous so you can browse for hours as there is so much to choose from. Coffee and choice of cakes is wonderful and service with a smile too. Covid rules in place.

Excellent service again. Lovely fish and chips which arrived promptly. Restaurant was spotless and tables arranged still with plenty of distancing. Restaurant staff very helpful, especially Daniel, helping with our tray and rearranging chairs as my mum is in a wheelchair.

My wife and I fancied a garden centre day including lunch. We both ordered quiche with chips salad and coleslaw. We paid and sat at a table, within 3 minutes our food arrived, oviosly microwaved quiche soggy bottom and bubbling. I asked why there was no coleslaw, the table waiter said 'sorry Ill go and get some he returned with an apology saying they've run out. I eat a very bland quiche dry chips and a pathetic salad with some sort of dressing. When leaving I asked the lady behind the till as to why we wasn't informed there was no coleslaw, she just said sorry we've run out, I said but I've been charged for it, no she said we don't individually price items....I asked for some money back, she said she'd get the manager. He never came, the lady behind the till returned and went to a lot under the counter, asked how many plates I'd ordered, 2 I replied. She then gave me a pound back. 50p p for coleslaw then. So they do individually price items. Bland dry overpriced meal. Don't be going again.

Arrived at 4pm for hopefully cream tea. Four members of staff behind the counter in a conversation with each other totally ignored us until I made it clear we were standing there and needed service. No cream teas left an hour before they were due...

Arrived for lunch on Christmas Eve. Staff behind the counter miserable, no smiles, no ‘hello’. Ordered two toasties. Barely anyone in the cafe but for reasons unknown took 25 mins for food to arrive. No apology or explanation. Coleslaw tasted off, salad was slimy. Cafe...

Gone down hill been coming here for years .stopped for something to eat and now all of a sudden dogs aren't allowed. Not a sign anywhere to be seen to let you know. Wont be going back.

Always a pleasure to visit, huge improvement on previous owners Wyevale. Restaurant is fab,good choice of hot meals, snacks & very COVID secure. The restaurant staff are five star. Small pet area, but could do with more cat items, apart from that a perfect place...

popped to Jack's Patch today for the first time. What a fabulous Christmas display, I could have spent a fortune. Saying that, I thought the prices were very hoid! Different displays and ideas for our first Christmas in Devon! Definitely worth a visit, shame about...

Went here on 3/11 with niece and grandchildren. My niece had a BLT whereas I had a Tuna melt panini. On being presented with it I was surprised by how anyone could serve such a miserable looking thing. To me a panini should have the...

First of all this garden is now owned by Otter Nurseries not Wyevale and the whole site is much improved. Today would be my fourth visit since the beginning of September, twice with a friend and now twice with my husband. On the first visit...

Very nice,love it there, good food nice staff, and beautiful flowers, and plants at reasonable prices, food is really nice and a lot of choice, and has a very good atmosphere, been many years, and will keep on going. Thankyou.

Revisited its changed here from what it used to be like ... its over 20 years since we was last here its gone from what i call a traditional garden centre to one like all the larger outlets do sell different nick and nacks cards...

Visited the restaurant twice while staying at Bishopsteignton. Friendly and very helpful staff. Cheese scones, fresh from the oven, were absolutely first class. Cleaning of tables and social distancing good. Toilets, also very clean. Thank you

Last Thursday I took my mum to Jack's Patch to have a look round and have a coffee and a cake. We have always enjoyed this as a treat. The coffee and cake was lovely and the staff friendly enough however I do think you...

Called here for a snack whilst in the area on a coach trip. Hadn't realised it was now run by 'Otter nurseries', have been to a few and you can always get good food and service. My friend and l just had a snack and...

lovely afternoon stop off with family. food was delicious and staff very friendly. lovely ckean restaurant .. could do with blinds though as the sun on window is a little uncomfortable

Since taking over from Wyvale the garden centre is 100% better plants are looked after and well displayed. However Otter Nuseries have also simplified the restaurant fare breakfast is frankly boring, poached eggs are no longer available hence no Eggs Benedict any more. Toast is...

Went for breakfast today and couldn’t fault it. The restaurant area was clean, the staff friendly and helpful and the food was fresh and hot. The garden centre was well stocked and maintained. The aquatic centre was again well stocked and we were served by...

Just got home from having lunch with friends at Jacks Patch , really friendly staff. Delicious food , had jacket potato and prawns , struggled to eat it all , managed the quite chocolate and raspberry scone, it was to die for . Highly recommend the restaurant here , will definitely go again .

Appalled by the breakfast. Unable to eat 2 items of the breakfast, I had them removed and asked them to be replaced. I was offered extra beans which I declined. No money was removed from the price even after having less on my plate. My mum who ordered the same, left half her meal due to it not being cooked properly. A raw sausage and microwaved tomato is not what we expected to pay for. We tend to come to jacks patch and eat fairly often. After today, we know to never return for breakfast again. What you see in the image is certainly not worth £6.

The restaurant is spacious and clean with lovely views over the river.The coffee and food is reasonably priced and is very good.

A Really Nice place for lunch, breakfast or coffee and cake. After a 5 hour drive from oop norf. Where to go for a bite to eat. Into Teignmouth, find parking and food? We knew of Jack’s Patch Garden Centre so gave it a go. Well organised. Nice seating, good service and a decent bit of food well presented.

A lovely little trip out down the road from where we live. We go here for a coffee and cake and play in the soft play area (which you have to pay for). The carrot cake is incredible - you must try. I don’t generally buy much from here it is quite expensive, however, they currently have all the Christmas stuff out and it worth a visit with little ones. They have brilliant displays with singing penguins, a Victorian winter miniature village and loads of lights and decorations. It really got us in the festive spirit. Out of season we have a wander around the fish Tanks. Items from the garden area are sometimes not a bad price in the sale and they have a great range of kids books. You can get some really unusually ones here too. But generally most items are expensive for what they are.

We picked Jack's patch as we are able to take our dog in with us. We were also looking for a swivel chair ,which we bought there. Lunch was very nice and hot. Staff very friendly and helpful.

My friend and I went for breakfast and were so pleased with all that we were given - seven items on the plate (all beautifuly hot) we added toast and of course coffee was a must.

This is a lovely little garden centre but everything seems quite pricey comparatively to other stores. The little soft play area in the cafe is great fun and keeps the kids entertained for a bit but again quite pricey for the size of it especially when other cafes in the local area offer similar facilities with no extra price.

Only visited to have a look round for some autumn inspiration and was surprised to see it's now owned by Otter.

We were disappointed with this visit, because we had found that some plants had been discounted and marked down in price, how ever when we got to the till we were told that the Magnolia tree we had chosen was still the same price even though it was with the sale items, so we decide to leave it, the lady on the till just said to us that she works inside the shop and not outside, she didn't seem to want to help us

So I'm not one to complain. That being said I'm so annoyed I'm hoping to save someone else the anger I'm raged with.

Visited this week after the takeover took place on the 3rd ,staff friendly ,restaurant excellent ,quick and caring , all stock including plants being improved rapidly .

Went for Sunday lunch last week got to say I never write reviews but it was the worst roast I have ever had in my life 2 very small potatoes that looked like they never saw the inside of a oven no colour looked more like boiled potatoes vegetables hard stuffing ball would have been better used as a musket ball in a gun rock solid waited in line so long after the incompetent manager locked the till asked for our drinks to be replaced gone cold can honestly say will never go there again or recommend to anyone would have complained but mother in law paid didn't want to cause a scene one last word TERRIBLE

Always a lovely place to visit, with friendly & helpful employees. The restaurant does good food & cakes it has a small soft play area too so parents can relax. Lots to offer here with lovely plants and all you could expect from a garden centre. It also has amazing views from the restaurant. It is always clean and tidy and well stocked. There is plenty of parking along with Disabled & Parent and Child spaces. Always worth a visit here

Always enjoyed going her both for the plants and the food. The plant area whilst is still good it appears short of staff as many plants and shrubs were short of water We have also enjoyed it as a eating place or watering hole but the service is now so poor, 22 mins to get a cup of coffee in a que of 9 people. Staff need training. Whilst we spent over £100 this will be our last visit unless the place improves.

We visited Jacks Patch on Bank Holiday Monday for lunch, we found an offer on their website for an over 60’s lunch deal which is well worth asking about.

Having read some recent reviews all I can say is for goodness sake why can't people be more patient ? If you want a fast food restaurant , go to one ! We had an afternoon tea , yes a little wait because it has to be prepared ( for four in our case). It was plentiful and tasty. Endless tea or coffee if you wanted it.

Been coming here for years and always used to have great style particularly at Christmas, but sine it escaped private ownership and became corporate is now extremely ordinary. Just another garden centre chain, go to Bernaville for independence!

Visited in February time and bought a plant, but revisiting I couldn't remember it's name. I asked a kind and very patient man who searched online based on my vague description. We searched high and low for this plant with beautiful purple flowers.

I visited this garden centre with my family. There is ample parking. The large display of plants is impressive but overall they are expensive compared with offers on the internet.

They still seem to be having staff problems, so slow at the till, one member only dealt with coffee and the other continually talked to herself repeating the order, then the orders taken through to the kitchen. Maddeningly time consuming, training needed! The best thing about the food was the pickle in the toasty, chips were cheap and not cooked long enough. There seem to be duplicate table numbers as they tried to give us somebodies else’s food. A clear case of “get it together lads.”

Hadn't been for a few weeks and it was really good to see the restaurant looking reinvigorated with lots of choice. Staff very friendly and helpful. Large delicious portions and the 'seniors' discount is incredibly good value for money.

Took my mum here for lunch - it was ok, staff are lovely and friendly. Coffee was ...ok... food was nice enough. This was a second attempt after visiting elsewhere and receiving awful service so the staff here were a pleasant surprise.

Situated in a beautiful position overlooking The River Teign Estuary, the restaurant offers a wide choice of meals and snacks while shopping in the garden centre. We enjoyed the food, the restaurant was clean and tidy and were seated very quickly although being a busy time of the day.

When I worked for the Teignmouth & Dawlish Advertiser back in the 70, I did a feature on Jacks Patch, it was only a small building then, now look at it. Just like its plants & flowers etc., its grown & grown. There is so much to do there than shop for plants. Just pop by and see for yourselves, there's plenty of parking & the restaurant is a nice added touch to the establishment.

Me and my mum went for coffee and lunch today, got served quickly nice coffee. How ever our food was over an hour late but this didn’t bother us to much as time went quick it wasn’t until I went to order a side of chips to share and they came out before our original food order that we realised we had been waiting a long time. How ever the lady from in the kitchen came out and apologised sincerely and offered us a free hot drink but we had just been up and brought another one, how ever she did offer us some free cake each which we accepted and we got a bowl of free chips too, so made up for it. Also when for talking to another lady called Lina saw her name badge, she got us a new cup of tea which was also lovely! We had the receipt and was showed that the older man who turns out to be the supervisor was the man who served me had actually used Linda’s log in on the till! This is bad and just want to say how well Lina had treated us and the service was fabulous! That older man could of got poor Lina in trouble when it was him that served us and messed up, and he should of logged into his own name on the till. well done Linda and the lady in the kitchen definitely be going back good job lady’s!

Management need to rake a good look at how staff are coping when there is more than 1 person to serve.Slow to serve and by the time you get past the till and to your table your coffee is luke warm. Nobody seemed to care.

Visited there this morning and joined the queue in the cafe, several customers in front and my order for hot drinks was taken and I was not near the till. Service was slow on the till, so by the time I had paid for the drinks and sat down to drink them with my dad the coffee was luke warm. I could not be bothered to complain as there appeared to be no one of authority on duty and needless to say that I more than likely won't be back. It really has gone down hill.

I took my mother for breakfast on Tuesday to be greeted very joyfully by a chap called John. Nothing was too much trouble and we were made to feel very welcome, served straight away and chatting to us (a nice touch instead the standard just taking our order). We decided to have the cream tea as the deal was very reasonable and was shown a variety of choice (cheese scones, fruit, plain etc with a choice of a flavour of jam). Not only was there a large choice but we were also told it was all homemade by the chef. Absolutely DELICIOUS. Best cream tea in town! I have never eaten at Jacks Patch before but could not fault my experience and I will most definitely be returning. Thankyou!

whilst I appreciate that wyevale are selling up, this place is an embarrassment to the group. empty and bare even for the time of year (post Christmas visit).

Tea very good. Service excellent. Good value for money.

Firstly...why mark down a restaurant because of dead fish in the aquatics section? Not really their department!

Gone seriously down hill, miserable staff. Extremely sad to go to the fish area and find lots of dead fish at the bottom of tanks .

Went on Sunday 11th November,coffee was not to good I had a cheese scone don't know where the cheese was,my Mum did like her mince pie...my brother had a egg,baconand sausage sandwich which to be honest I could have done better at home.It used to be so good there not sure what has happened.Not much choice of food either !!!!

I had my daughter 3 birthday party in the restaurant the staff here were great very helpful and nice. The afternoon tea we decided to have for her was great well laid out and had enough food then the activities they put on for her was great cake decorating little colouring books word searches in pictures and there brought out cupcakes as well as the cake we gave them.

Visited Jack’s Patch yesterday 1st Nov to join U3A coffee morning at 11 am. The queue was already long and the wait was at least 25 minutes. From where we sat we could see the queue got longer and some of our members gave up and joined us without a coffee. Others found because of the wait they had only half an hour to spend with us due to other commitments. The two ladies serving did their best but must have been very stressed. There was another till but it was closed. We all agreed this wait was unacceptable.

went with relatives, queued for 20 minutes,ordered fish & chips,waited 15 minutes not very hot & quite small,complained as only one poor lady serving, to be told she was new,well in that case someone should have been there to help her,the queue was pass the toilets,this is not acceptable.

awfull customer service ,price of food the older lady on till as already mentioned i complained about to managment was asked to write a letter so did what a waste of time sounds like nothing changed so mad that manager spoke to me told me he had concerns but this rude unhelpfull lady still at the till like a bull dog chewing a wasp so save your money nd time go somewere els .....

Arrived here feeling hungry and ready for lunch, got to the restaurant to be told that their cooking equipment had broken down, ok these things happen, ok alternative food, 2 jacket potatoes with beans please, errrrr sorry we only have one potatoe left, right thank you, what do you recommend, our cream teas are excellent, rightio we'll go with the cream tea then. BIG MISTAKE, I COULDN'T HAVE HAD A HARDER SCONE if it had been made with Portland Cement. Needless to say we won't be going back there for lunch, shame really cos the rest of the place is brilliant.

I visited Wyevale on 12th September for lunch. There were two ladies taking orders and serving hot drinks at the till, but it was very busy, so I was waiting in the queue for a good 10 minutes. My husband and I had ordered soup and it took a further 20 minutes for this to arrive. The soup was fine, but I feel this was a jolly long time to wait.

Today we had our daughters 3rd Birthday Party in the Restaurant / Soft Play area. In the weeks before the party, communication with the very friendly chef was excellent. The price per child was very reasonable (£8.95) and included an hour of soft play followed by a gingerbread man decorating activity and a whole spread of delicious, fresh, high quality food. There was a selection of battered fish, sausages, chicken nuggets, burgers, potato wedges and plenty of fruit. They also didn’t have a ‘minimum amount of children required’ like many other soft play parties we looked into. The servers were all very friendly and helpful but a special shout out to the lovely chef (who’s name I didn’t get unfortunately!) who checked on us regularly throughout the party to make sure we were happy with everything. We honestly could not have asked for more and would strongly recommend having a party here.

Firstly, everyone we met at the Garden Centre was extremely courteous and helpful. The display of plants and garden aids was excellent. In particular Maidenhead Aquatics is the most informed and supportive aquarium centre we have ever visited. The quality of fish available is excellent and the staff outstanding. Highly recommended.

No faulting the absolutely amazing stock of plants and garden accessories. We went specifically to visit cotton traders inside the garden centre but were very disappointed that it was no longer there - despite the sign outside, and Regatta was in its place. The shelves inside looked rather empty (perhaps it had just been an incredibly busy day?), just a bit disappointing - we usually stop for coffee, but were not enticed to do so this time.

Excellent value for money, good choices, staff always happy and friendly. Use this restaurant fairly regularly as I live close by. Love the fish and chips!

None at all disgusting place food terrible service awful slow incompetent, visit at your own peril 🤬

Popped into Jacks Patch for a light lunch. This place has really gone downhill since we last visited. Unfriendly staff at the counter. Tables left uncleared and not wiped down. We just ordered sandwiches. The cheese was absolutely tasteless and the onion tasted very synthetic. The bread was just a cheap brand of bread. We left most of the meal -very tasteless and a total waste of money. We wont be returning in the future. We walked around the garden centre afterwards and it looks like this has also taken a nosedive - very expensive plants which didnt look very healthy. Such a shame it used to be a lovely place to eat.

When in the Shaldon area we invariably go to the cafe in Jacks Patch for breakfast on our way home. The breakfasts have always been excellent and this time was no different. The food was well cooked, nothing was dried out. A large breakfast is more than enough to satisfy most appetites and there is a choice of two or four slices of toast to go with the breakfast.

I have eaten in lots of of garden centres and yesterday I have to say this was the best one yet. Yes the food is supplied from a catering company but the restaurant staff seemed to work there magic on it and it was delicious. Lovely food, nicely presented.

Terrible meal tuff gamon small portions really gone down in my opinion think before you eat here at £9.50 very over priced it will be the last time I eat a meal here

Overall an enjoyable visit to this garden centre - good range of plants, unusual gifts and books, Disappointed with coffee. Do not mind paying around £2.50 a cup as long as it is drinkable. Rather strong and tasted grainy and of 'instant' variety - might be worth looking at? Unlike other comments support policy of not allowing dogs. In our opinion food and dogs do not mix!

Went here with a view to having lunch as we have many times before, took the dog also done many times before. But dog's are no longer allowed in the restaurant and the cotton traders concession has gone.

My wife and I and two friends went to Jacks patch for lunch on Thursday 22nd February. No complaints about the food (Good Value) The young lady who took our order was very pleasant and friendly. The older lady on the till was a different matter when we asked her to replace a cup which was dirty she almost threw the cup at us when she returned the loyalty card she also rudely threw back on the tray.

After reporting a small misunderstanding regarding a promotional offer, I was amazed to receive a phone call from Joanna in Customer Care the very next day. As a gesture of good will my husband and I were offered a free lunch in the restaurant at Jack's Patch which was very much appreciated and enjoyable. This kind of treatment in my personal experience is very rare and would just like to say a big "thank you" to Joanna!

With the family visiting and having two small boys with us Jacks is an ideal place with its soft play centre keeping children amused whilst you have a morning coffee.

Came here with my toddler after many years of not visiting. Some really nice things on sale, lots of gift ideas! The garden section seemed quite large, and the usual foodie section you would expect in a garden centre.

An excellent garden centre with plenty of plants, accessories and gifts. Went here today (December) for our real Christmas tree and decorations. Whilst there we had a light lunch which was very good, the highlight was a Black Forest hot chocolate drink, yummy!

6 of us visited for afternoon tea for a friends birthday.

Took my Mum for lunch yesterday enticed by the promise of a new menu. The cafe counter display has improved.

In a garden centre I want to find tranquility, lovely plants in good condition, knowledge and enthusiasm in the staff and a sense of beauty and inspiration. Unfortunately none of these are present in this garden centre. The policy seems to be to buy huge quantities of a very limited range of bedding plants, price them up by 400% more than other garden centres, let most of them die through disease or lack of water because there aren't enough staff to look after them, then sell them off at half price as 'Manager's Special.'

I visited this garden centre with restaurant on a regular basis but since the chain, Wyevale has taken it over, it has gone downhill in many aspects.

Had a lovely afternoon tea here we found the place lovely and clean staff very polite and very good value for money. Toilets very clean too. Very impressed shame it's not our local Wyevale not sure why some of the comments were negative.

We came here today for afternoon tea and to buy some gifts. Large free car park and a clean and tidy garden centre. Our Afternoon tea was excellent, lovely sandwiches, scones, cream, cakes, fresh strawberries and tea. The restaurant was very clean and tidy, we were served by very polite and friendly staff. My Wife bought some gifts to take home, there was a sale on and she saved over fifty per cent!. The lady who served us at the checkout was friendly, helpful and polite. All the staff in this garden centre had excellent customer service skills. The food was so good were coming back again for breakfast. Recommended

Been here many times before always a good value meal service is excellent but this time we went with a friend and we all had over 60s special 2courses and a hot drink for amazing £8.95 what value well done jacks patch

We have been visiting here for many years, and are seeing the decline of what used to be a real gem...