Based on 220 opinions finded in 1 websites
Based on 220 opinions finded in 1 websites
Opinions
The staff was great and the food and drinks was amazing also it’s a good place for party’s and any type of events.The caravy is outstanding
Andre L . 2024-10-20
MORE AT TripAdvisor
Absolutely brilliant great service great hosting would recommend 100% great little park for the kids aswell fish an chips are the best too
Matt J . 2024-10-17
MORE AT TripAdvisor
Visited this pub a few times now, and always a warm friendly atmosphere. Polite and attentive staff. With always good beer.
Mjbrain58 . 2024-09-20
MORE AT TripAdvisor
Had a excellent carvery this afternoon couldn't fault it hot food the beef wasn't over cooked great value for money. Lisa
Lisa W . 2024-09-01
MORE AT TripAdvisor
I thought we’d give the food a try here even though the last couple of times I’ve tried it’s been very poor. This time was no improvement at all. The food took an hour to come out even tho it was pretty quiet. Dishes missing, several burnt and raw burger. Countless times having to ask for missing meals and food to be corrected. In the end we left some of the missing meals and cut the visit short. The lady behind the bar was very friendly and apologetic. I don’t know what was going on in the kitchen. The chef can’t cook the most basic food and neither can they time anything remotely at all. Never going back to eat again.
Stacey . 2024-08-16
MORE AT TripAdvisor
Called in for lunch, had a very good and well presented Cheeseburger. Good selection of drinks and friendly staff. big open dining area, i choose to eat outside in the side patio, a nice sunny spot. and there was a very big garden area and children's play at the rear of the pub.
Michael J . 2024-07-26
MORE AT TripAdvisor
greeted and served by the lovely Beth, welcoming atmosphere on arrival. Food and service was excellent. can’t wait to come back!
Roving52459083330 . 2024-07-02
MORE AT TripAdvisor
Lovely welcoming atmosphere from the moment we walked in, very helpful and friendly bar staff. Service was excellent, food was perfect, many thanks to Beth for making our first visit a plesent one. Will definitely return and recommend!
Blake Ryan . 2024-07-02
MORE AT TripAdvisor
The food was really nice , staff where very polite and friendly and even chatted with my granddaughter would be returning again .
GrandTour62340371038 . 2024-06-08
MORE AT TripAdvisor
This place has really turned around We was greeted with a loverly smile and friendly staff Food was good drinks was good and must I add that cheese cake was delicious!!! I will be returning and can I buy that cheese cake as a take away?
Ri S . 2024-06-08
MORE AT TripAdvisor
Ever time we visit we have always been impressed. The food is always excellent and well presented. The staff are welcoming and friendly. And it has a very good outside area.
Mjbrain58 . 2024-05-19
MORE AT TripAdvisor
Lovely meal will return well looked after and great beer garden pleasant experience freinds children enjoyed the fresh air an play area advantage closed in so could sit an watch from table staff friendly an attractive
I7457JGtraceys . 2024-03-19
MORE AT TripAdvisor
Great pub for good. Called in for dinner, had a few dietary requirements and the chef ,Ryan, couldn't do enough to help me. With a good selection of beers, and a nice friendly atmosphere will definitely be coming back.
Mjbrain58 . 2024-02-26
MORE AT TripAdvisor
We tried the Wych Elm for the first time a couple of weeks ago. The pub is a little basic inside compared to some gastropubs we’ve visited but everything was clean, there are loads of board games available to entertain the kids and we received a lovely warm and friendly welcome from the staff. There is a large play area outside but the weather has been dire so we haven’t checked that out yet. The pub is child and dog friendly! We had been apprehensive to visit as we’d heard mixed reviews on the standard of food but we’re glad we tried it as we had a fabulous meal. In fact we enjoyed it so much that we came back again for lunch today! We have now tried a few dishes on the menu and so far everything has been lovely. We can wholeheartedly recommend the fish and chips which are the best we’ve had in a very long time.
janehA4770YX . 2024-02-06
MORE AT TripAdvisor
Really nice local pub , staff are friendly but I’d like to compliment one member in particular I think her name was Beth behind the bar she was welcoming and easy to talk to , she offered me great assistance with what food I should avoid with my allergies , thank you Beth
Thorin F . 2024-02-04
MORE AT TripAdvisor
Wanted a light lunch, so ordered a bowl of potato and leek soup. Was served barely half a bowl of soup. It was hot but covered in an unappetising skin. When I asked if that was really the full serving of soup the barman said it was meant to be a starter. The soup was tasty but consisted of only about 5 or 6 spoonfuls. That and the hard sliced bread served with it made the whole meal poor value for money. Won’t be returning.
Kevin C . 2024-01-05
MORE AT TripAdvisor
Wonderful service with a smile. Food was lovely and well presented 🙂 I will definitely be coming back😊
Beth V . 2024-01-05
MORE AT TripAdvisor
Good friendly service food was lovely for Christmas day the manager said we were regulars food time x
Lesleyanndean76 . 2023-12-25
MORE AT TripAdvisor
Friendly greeting from the bar staff and good food. Stayed for a drink after and Ryan the bar manager was very attentive and helpful. He is an asset to the pub!
nest1979 . 2023-11-22
MORE AT TripAdvisor
Ryan was absolutely great today. Customer service was excellent. Lunch meal so much better than other places we’ve tried. Will recommend. Cheers
sarahfY5311GU . 2023-11-22
MORE AT TripAdvisor
Delicious lunch and friendly service. We both had chicken tikka and it was very tasty, not too spicy and steaming hot. Trifle cheesecake was very good too.
JohnR6780 . 2023-11-13
MORE AT TripAdvisor
We tried their surf and turf and it was delicious! I recommend this dish,. It's one their best! We will surely dine in again. ❤️
Airish Jane C . 2023-09-27
MORE AT TripAdvisor
Surf and turf is delicious! meats were cooked to perfection. Friendly staff, clean and relaxed environment. Thank you for a delicious meal!
Snsd S . 2023-09-27
MORE AT TripAdvisor
Really enjoyed our meal, the food was lovely and great value, we ordered a steak pie and also got extra gravy for free the staff couldn’t do enough for us. Lovely place.
Tom S . 2023-09-20
MORE AT TripAdvisor
Came here for food and I honestly couldn't fault it, the staff we're brilliant, really attentive nothing was too much trouble, will definitely be back again
Frankie P . 2023-09-19
MORE AT TripAdvisor
We had a lovely meal last night. 5 of us. 3 had the curry and drink for £9 odd and my husband had a burger and I had fish and chips. All meals were lovely and it was nice and quiet. Lindsay ( hope I’m right) was very helpful. I’ve drove past this pub millions of times but never ate in so I’m glad we tried it. We will be back 😊
Andyandjennie . 2023-09-14
MORE AT TripAdvisor
Exceptional food!! Exceptional service!! Love everything in the menu!! Will surely be back here!! ❤️❤️
Carmela G . 2023-09-07
MORE AT TripAdvisor
Super friendly service. Altered the menu to suit my weird child haha. Relaxed atmosphere with good vibes
Jacqueline J . 2023-08-30
MORE AT TripAdvisor
Visited this lovely pub. Food was amazing, lots of selection, staff were so friendly and very welcoming. Highly recommended!!
djacob97 . 2023-08-19
MORE AT TripAdvisor
Great food nice selection of alcahol recommend this place try this amazing pub out an the Sunday carvery are amazing
Adam T . 2023-08-19
MORE AT TripAdvisor
Excellent food, outdoor area huge great to let the kids burns some energy off in a safe place. Staff very friendly and helpful. Would definitely recommend.
chelmarc17 . 2023-08-05
MORE AT TripAdvisor
Great place for lunch, good selection of food, and an extensive list of drinks. Very friendly staff, food presented and cooked really well. will definitely be back.
Michael J . 2023-08-02
MORE AT TripAdvisor
The meal was really good, I ordered a club sandwich and it was lovely, my friend had the fish and they said it was delicious and it looked it, i think i will try that next time. the staff where welcoming and helpful.
Escape17342341838 . 2023-08-02
MORE AT TripAdvisor
The food was excellent, the fries are the best I have tried. The service was quick and welcoming. Local gem.
466maricelm . 2023-07-25
MORE AT TripAdvisor
It's brilliant friendly staff great service great food and atmosphere really good value for the money
98terryd . 2023-06-05
MORE AT TripAdvisor
Fantastic night, great singer, great atmosphere, lovely staff, so lucky to have this as my local. Food is great and well priced. Very family friendly
Steve140583 . 2023-05-26
MORE AT TripAdvisor
Great drinks, food and singer a lovely atmosphere and great staff everyone is very friendly and happy, lovely manager and a lovely pub dog, it was a fabulous night and very glad to have this as my local pub.
JonathanN471409 . 2023-05-26
MORE AT TripAdvisor
amazing night, amazing singer, all was great, all staff are great including the dog. the food is great my family loved it all.
Steph B . 2023-05-26
MORE AT TripAdvisor
Lovely staff, food was really good. They even changed something last minute for us as we forgot on ordering. Food came out quickly and hot and steak was cooked really well. Definitely a lot better than it was a year ago. We will return thank...
Nickki135 . 2023-05-19
MORE AT TripAdvisor
We went on Monday a bank holiday staff was very polite and explained when we asked how long we would have to wait for our meals they have given us a waiting time which we was ok to wait for had a few drinks ,staff...
GrandTour62340371038 . 2023-05-10
MORE AT TripAdvisor
Was very busy and a slight wait on food, which we where informed about but i can understand why this place is busy the food was lovely and the staff really welcoming and cared, will be back.
Kayla J . 2023-05-08
MORE AT TripAdvisor
50 minutes for food with 3 other tables in the whole place! Good only came out because we asked where it was Steak was chewy, peas were cold and chips inedible Only saving grace was the Pepsi max syrup had just been changed so it...
Sarah G . 2023-05-04
MORE AT TripAdvisor
We stopped here because of the carvery. We were not disappointed. Really good choice. Very friendly staff. Nice atmosphere. An extremely pleasant afternoon.
Mjbrain58 . 2023-04-30
MORE AT TripAdvisor
food is fantastic especially the steaks, clean place and their staff are friendly... definitely will dine again, come to this pub and have a great time just like we did😊 Visit this cozy pub! you'll definitely enjoy the food and the place! ❤️
Airish Jane C . 2023-04-20
MORE AT TripAdvisor
food is fantastic especially the steaks, clean place and their staff are friendly... definitely will dine again, come to this pub and have a great time just like we did😊
Snsd S . 2023-04-20
MORE AT TripAdvisor
Another amazing sunday dinner can't rate this place enough love the staff too real nice place if you are looking for a laid back chilled out family pub.
Lucy B . 2023-04-09
MORE AT TripAdvisor
absolutely love this place. my go to pub for a sloshed sesh. all the staff are great, and just a smashing atmosphere
Baran K . 2023-04-06
MORE AT TripAdvisor
Visited yesterday and had a lovely meal, the food was great and the service excellent. Staff were welcoming and caring. We will be back and would highly recommend.
466maricelm . 2023-02-28
MORE AT TripAdvisor
Best pub in burntwood. Staff are amazing and go all out for you. Food is tasty and cooked to perfection. Kids love this place because of the staff and the park. All the folks in here are nice and dont have anything negative to say.
V9921MRmartinw . 2023-01-05
MORE AT TripAdvisor
Went for a nice quiet drink in New Year’s Day evening. Not visited for a long time .. thought we would give it a visit as we heard the pub had changed hands .. not that the previous landlady and landlord weren’t friendly. One young...
Voyager610549 . 2023-01-01
MORE AT TripAdvisor
We came today for our Christmas day lunch, and never again, the service was unbelievably bad. The meal for the price charged was very bland and they could not even bring our meal courses together. Last year at the same pub was great service and...
jeffsoo1 . 2022-12-26
MORE AT TripAdvisor
I go to The Wych Elm regularly for Sunday lunch, the cost of the carvery is very good value the quality of the food is excellent. No long wait to be served and plenty of table space. The staff are helpful and friendly the new...
doreenl959 . 2022-09-04
MORE AT TripAdvisor
We have been using this pub now for that last 7 week for meals as its close to home the food and the service is 100% the new owners are doing a fabulous job remains me of when I was a kid
rachaellg2022 . 2022-07-30
MORE AT TripAdvisor
Went here because we heard many good reviews about it. The food we ordered was delicious and the service was faultless. Kudos to all for the personal attention to the diners!
226malena . 2022-07-17
MORE AT TripAdvisor
I went to this place last night and the food and service was superb, the food was expertly cooked and the bar service was amazing would 100% recommend to friends drinking or family’s for a night out for food 10/10 great place
954harveys . 2022-07-06
MORE AT TripAdvisor
I popped into this establishment last weekend and I was surprised to how much of a lovely atmosphere it was. the pub has a unique style and the grounds were maintained very well. the bar staff were extremely polite and friendly and made us welcome...
robertleer626 . 2022-07-01
MORE AT TripAdvisor
Called in for lunch. Really enjoyed it. The food was good quality, did not have to wait long. and all the staff were efficient and polite.
Mjbrain58 . 2022-06-06
MORE AT TripAdvisor
Had a family meal here, the new management seem to be getting it right, the food was good quality, no longer just thrown on the plate. They seem to care, had some new staff who where not perfect but you could see they are learning...
lbB6814IZ . 2022-05-30
MORE AT TripAdvisor
If you’re thinking of going here - just don’t. It’s more like a youth club than a pub and staff struggling to control what’s going on!!
lydia7991 . 2022-04-30
MORE AT TripAdvisor
Where do I start? On a positive note, our server was pleasant. That was the only redeeming feature of a meal I wouldn't give to a stray dog. Half an hour after I'd ordered a vegetarian bean and lentil chilli, the server said there wasn't...
S1934OLbrendad . 2022-03-19
MORE AT TripAdvisor
We hadn’t been to the Wych Elm for a very long time and it was a nice pleasant visit with a warm welcome from the lady behind the bar, good drink and very nice food at a reasonable price we will definitely return soon.
PAUL L . 2022-01-05
MORE AT TripAdvisor
Visited for festuve menu. As previous review by others ignored when we walked in and for rest of time. Waited over an hour for food, main meal was poor, manager had no interest in our concerns and never declared herself the manager. VERY disappointing. Need...
Annaker456 . 2021-12-30
MORE AT TripAdvisor
Where to begin , as soon as we walked in we was ignored there was no one to meet and greet and tell us where to go, felt as if we had walked into private party as loads of locals just there drinking . Had...
Y4456HVsusane . 2021-12-26
MORE AT TripAdvisor
After an unexpected long day at work my husband suggested we go for something to eat rather than cooking. He really fancied a carvery and we hadn't been to the wychelm for a long time for food but we tried. Sadly they no longer do...
Julie P . 2021-12-17
MORE AT TripAdvisor
Went here yesterday 4th Oct for my granddaughters birthday , from the welcome to the food everything was wonderful food and portion size great, everyone was happy with their meal. Thank you staff for being so friendly and helpful! Will definitely be back 👍
ritab514 . 2021-10-05
MORE AT TripAdvisor
Had the mixed grill here in some not so great weather but it was fantastic food and I'm so glad to see a local business I have come to for many years make some much needed improvements to their offering. I'll be back again very...
Thomas R . 2021-05-24
MORE AT TripAdvisor
I had the gammon steak and it was unreal!! Made sitting in the rain worth it. Compliments to the new head chef Johnny ✊🏽
zkendall2001 . 2021-05-06
MORE AT TripAdvisor
Used to enjoy this pub as one of my locals. Called in there today friday at 3.30 only one member of staff serving the whole of the outside. And she had the attitude of a pig. Walked out impossible to get a drink. After all...
S9489AOstefanf . 2021-04-30
MORE AT TripAdvisor
This is our fave pub for a quick and easy lunch date. Food is always great. The staff are friendly too. Wines always nice Thank you
lulumoose77 . 2020-10-14
MORE AT TripAdvisor
We haven't eaten here for a while due to covid restrictions and I have to say they are fantastic here. Staff were smiling and approachable. Tables were very clean and spaced out very well and I have to say they are a great team. Ordering...
255haileya . 2020-09-06
MORE AT TripAdvisor
Book table for yesterday, arrived and waited at to be seated station, was shouted at from the back of the room Hi! Eventually told to collect menus and had an arm waved around saying sit where you like, Ordered food and drink , which was...
carolynew865 . 2020-09-04
MORE AT TripAdvisor
The title of this review says it all really. Considering we attended mid-pandemic it really is very grotty in this pub. Carpets are rank. I saw staff 'cleaning' the tables and chairs, well half of a table, with a filthy cloth and using the same...
Tophool . 2020-08-24
MORE AT TripAdvisor
Ordered all our food to come together yet still did starters first . Fish was all congealed inside batter and wasn't enjoyable at all
A7958RHkarenc . 2020-08-12
MORE AT TripAdvisor
This is a good “go to” destination for a cheap meal. You get exactly what you pay for with no frills. The food always comes out as described however on our last few visits has been quite slow. Staff are always very friendly 😊
Lulujones89 . 2020-03-05
MORE AT TripAdvisor
Way overbooked. Manager more interested in making money than providing a great experience. No room between tables, chairs pushing against each other and no room to get up from the table.Service extremely slow. Whole lay out with cheap paper clothes inferior and nasty. Completely lacking in Christmas atmosphere. Food poor quality and some completely inedible. One poor young inexperienced waitress sacked on the spot for getting an order wrong by a totally intolerant manager, which upset us.Altogether a bad experience I would not repeat in a place I would never return to. More in keeping with a motorway services and not a place you would choose for Christmas lunch.
janemottram1 . 2019-12-25
MORE AT TripAdvisor
We always love popping into the wych elm.Haven’t been for a few months now, due another visit.But their Menu is great, so many different options.The children’s portions are quite big, the children can’t always finish them.We did like the idea of the cake display for desserts. Not sure if they still do that though.The children’s facilities have always been great and their pub quiz has always been a hit.
CountrysideCalm . 2019-12-07
MORE AT TripAdvisor
waiting for america to invade my plate it was so oily and greasy , and it was only ham egg and chips .
CarolG2374 . 2019-12-02
MORE AT TripAdvisor
Second visit with my mum who lives not far from here and she suggested it for lunch.Both times we ordered from the lunchtime menu. At £4.95 for 2 courses this is real value for money. We had mushrooms to start and the mini fish and chips main. We both have small appetites so this was ideal. Food was all freshly cooked and delicious. You can have a pud for an extra £1. The ones I saw looked fab. The staff are all lovely and friendly. I think we will be visiting quite a lot.
594margarete . 2019-10-04
MORE AT TripAdvisor
Group of 4 adults. We ordered drinks, very pleased they now do Thatchers Gold cider, great for me! We ordered 4 different meals off the varied menu and a couple of side orders, we were all pleased with the foods, quality and quantity. Pub grub but very enjoyable.Good value for money.
suep698 . 2019-09-30
MORE AT TripAdvisor
We had a fabulous meal and could not fault staff who were lovely. Very reasonably priced and will definately make this our regular. Looking forward to steak night on Thursday xx
Nannysue23 . 2019-09-09
MORE AT TripAdvisor
A decent pub for the locals, nice beer with ok staff so worth a fleeting visit but not on the 'to do' list.
ryanfurniturerepairu . 2019-09-03
MORE AT TripAdvisor
This was our first carvary experience. We asked a few questions about the meat to cook (who served the food with glasses), he answered all of them and adviced some sauces. Service was great and staff was really really friendly. We loved the carvary, especially the beef was amazing. Also, ordered kids meal, the portion size was big enough and delicious.. I definetely recommend this place
Oliviaans . 2019-09-01
MORE AT TripAdvisor
3 of our party had a carvery which was fine but there is not the greater choice of veg that we have had at other carvery pubs we have been to. The meat looked of good quality and was plentiful for my friends. I am vegetarian and chose a vegetarian option meal which was ok but I would have preferred to have had a vegetarian alternative to the meat so that I could have had the veg on the carvery servery as well. At other carvery's that I have been to this has been available. The pudding was very nice with plenty of custard.
Ruth H . 2019-07-02
MORE AT TripAdvisor
We can't fault Alisdair, and the staff at the Wych Elm. He looked after us right from the planning stage to the actual event itself. The spread was exceptional and he was on hand throughout, nothing was too much trouble and went out of his way to accommodate.
Alison W . 2019-06-21
MORE AT TripAdvisor
Accommodated 14 of us for two course Sunday lunch. Seated together in a quieter end of the pub. We had a mix of carvery and menu food. Food arrived quickly, was good quality and servers were friendly.
PimmsQueen . 2019-06-16
MORE AT TripAdvisor
visited here today with my family for a carvery the food was awful there was 5 of us so it wasn't cheap when I complained he took my plate scraped off the rotten potatoes and told me to help my self to different ones his attitude was disgusting this is my local family pub and I will never come here again don't waste your money here for poor food and poor service
tez6 . 2019-06-02
MORE AT TripAdvisor
Booked table to, to arrive for staff to have no idea table was booked. Extremely loud children’s party. Over an Hour wait for food even though told 30-40 minutes, parts of the food were cold. Not enough staff on for a busy evening and staff had no customer service skills. Will NEVER be returning !
Heidibirmingham123 . 2019-04-14
MORE AT TripAdvisor
We arrived at 7:30 on Saturday 9th Feb, the bar was busy and we had to wait s little while to be served.
suep698 . 2019-02-12
MORE AT TripAdvisor
Went on a Monday lunchtime with friends, we all had the carvery meal and everything was excellent, 3 choices of meat, loads of vegetable choice, everything fresh and hot. The service was also very good.
Alan D . 2019-01-17
MORE AT TripAdvisor
Went for a meal a few days ago, great service and food, excellent value for money in a welcoming atmosphere, thank you.
marosa351 . 2018-12-11
MORE AT TripAdvisor
Having throughly enjoyed many meals previously we booked last week for the Christmas lunch £12.99 for today. Today we arrived and overheard them telling customers there was no turkey available. We had our started which was very nice, then went for our mains. There was a dried up stringy piece of something which the man attempted to carve for us. The rest of the plate of food was fine, but the turkey had obviously been saved a while for us and was terrible. Ofcourse we will not be going back. The waitress asked about the meal and I told her how bad the turkey was, she said ‘ when people complain the beef is tough I tell them it doesn’t always come from the same cow’. We had three courses and two glasses of wine in less than 45 minutes.
rosy789 . 2018-12-10
MORE AT TripAdvisor
Called in for drinks and was quite pleasantly surprised having read previous reviews. There is an area with a pool table and tv and a decent sized lounge with tables not squashed together. We didn't eat here but did see people having the Saturday burger deal and the burgers were massive and clearly being enjoyed. We also saw very large servings of chocolate fudge cake and ice cream none of which was left!! Having read the menu we are looking to return for food very soon.
Only_the_two_of_us . 2018-11-30
MORE AT TripAdvisor
Not brilliant, small portions of meat, very limited section of vegetables, for the same money goto the toby carvery bigger portions of meat and large selection of vegetables
Daza160 . 2018-11-06
MORE AT TripAdvisor
It’s one of those places that is OK but lacks any character or charm. I went on a Tuesday afternoon and the two ladies serving were both very nice and polite.
Paul_6O218 . 2018-10-31
MORE AT TripAdvisor
Having visited this pub for many a year I was quite surprised when I visited with my son yesterday. The last time I ate here was June for a birthday celebration and the food was great but yesterday I was more than a little disappointed. The selection of food is quite basic and the portions were not good and served up on a rectangular plate which you would probably use for a starter!! I hope it improves because all the staff are lovely and friendly!!
Joanne R . 2018-09-24
MORE AT TripAdvisor
After reading reviews we were very cautious about eating in the Wych Elm. We didn't have carvery but ordered off the menu which was very varied. The order was taken by very pleasant staff. The food was very hot and freshly cooked. We will be back.
margietaylor . 2018-08-27
MORE AT TripAdvisor
Never again! How this pub has gone down hill since we last visited 12-18months ago. Tired, dated dark decor littered with fairy lights, children’s toy machines and a chiller cabinet titled the tuck shop selling colouring books!
Vicks13 . 2018-08-12
MORE AT TripAdvisor
Full of people dealing drugs (on a regular basis) and no longer a place for families to eat or drink
Mark A . 2018-07-11
MORE AT TripAdvisor
I must start by saying that even given our last visit, I am surprised to read the most recent reviews of this pub. We did not have a good experience this time round however we have been to this pub many of times (even for Christmas Day dinner a couple of years ago) due to it being central to our family and so its easily accessible for us to all meet up for a meal / drinks. We've been there for christenings, after funerals, when my husband has returned from serving overseas, general catch ups etc. Unfortunately, we will not be back after this occasion.
Danielle B . 2018-07-03
MORE AT TripAdvisor
Absolute disgrace of a place will never ever go to this pub again went out with the girls for one of our friends birthdays and have never been spoken to so aggressively by a manager his customer service was non-existent I had a three course meal there for my pudding myself and my friend ordered a chocolate fudge cake with ice cream (wanted hot as stated on the menu) when it came out the fudge cake was warm and stone cold so all we asked was could you please heat the cake up a little longer so it melts the fudge The waiter did not act knowledge me whatsoever walked off with both of the puddings later returned with the same puddings saying he could not heat them up as if he was to do so the cake would go rock hard so I said okay if you can’t heat it up any more then can we just get a refund please I was then told to go to the bar to sort this out I asked to speak to a manager along came somebody called Fred he said it was not possible for a refund as he didn’t have a key to the till for this to happen so I said okay can I please speak with the owner so he then comes out I asked him also for a refund who also refused to give me one and basically told me he could either let us eat it cold or he will haat it up to the absolute max so that it would burn our mouth and we would not be able to eat it by this time I was very very angry along with my friend I did not want to cause a scene but unfortunately his attitude and his aggression was bang out of order I’m sorry for the people in this pub who had to witness this tonight I would not recommend anybody to visit or even eat on this premises we were then told to leave the premises and we were barred i then said we are not leaving this pub until we get a refund he said well if you don’t Then I will ring the police I said go ahead I will just wait over here while they arrive two minutes later funnily enough he magically sends Fred over with our refund so showed himself up in front of all of his customers for what If the truth be told he never rang the police but I’m sure if he did the police would of laughed at him and told him to stop wasting police time please take my advice and DO NOT visit this pub the customer service is non-existent
Lisamartyn42 . 2018-06-30
MORE AT TripAdvisor
Similary restaurants in West Midlands
277 Opinions
Ashamed to have taken our American visitors there! Our friend had got caught in motorway traffic and was running late. We rang to apologise and they said it was still ok to come. When we got there at 3.45 pm we were met with not “hello or welcome” but a scowling waitress whose greeting was “You’re too late, we shut at 5 pm”! Rude and unwelcoming staff. And then our scowling waitress informed us there was no decaffeinated tea!!! In this day and age!!!! I was going to offer to nip to Tesco’s a get some, but in reality I wanted to get out of there asap as the afternoon tea had door-stop sized sandwiches with dry, unimaginative fillings and only a choice of scones, scones, and two of the tiniest Little pastries. I will not be returning!
2561 Opinions
We always love the ambience, along with the layout of the premises. The decor adds to the relaxing and open feel aspect of your surroundings.
350 Opinions
Cheesy chips were colder than usual and the halloumi was very greasy
631 Opinions
Rooms were dirty, requires new carpet and decoration throughout room and corridor tired looking. Holes in the wall, mattress wasn't clean. Stayed with 2 kids, we were put in the room above the pub. Live music on until late, loud music until early hours. The boiler was so industrial loud when downstairs had a shower in the morning it woke us all up. Location was ideal due to being 2min drive from Drayton manor. Only took a few photos