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Nº 974 in 1033 in Croydon

Nº 45 of 46 Chinese in Croydon

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OpinionsNoteTripAdvisor-1.0

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I ordered via JustEat and it took 1h45minutes to be delivered. I rang the restaurant twice to be told the order was “just leaving now” both times. When the food arrived it was cold and had items missing. I rang the restaurant again and told them about my missing items and queried another’s size/quantity and quality for the price. For reference this is the appetiser which is just a tiny amount of cucumber and onion with a tiny tub of hoisin sauce for £6.50. When I queried, the owner laughed at me because I received a JustEat discount when placing the order and the owner said that it doesn’t matter as I didn’t actually pay for it since I got a discount. The owner also told me I haven’t lived in this country for long which is why I don’t understand the pricing. They laughed and showed a complete lack of professionalism. £6.50 and some chicken balls being missed isn’t that big of an issue in itself, but I am shocked and disappointed at the customer service and definitely will not be using this place again. I wish I had listened when I read the bad reviews before i ordered… will not be making that mistake again!