Windows on the Tyne Restaurant in Gateshead

Slow service . Overcooked fish and chips. You can find better restaurants. Total waste of money. I just cant any positive comment of this restaurant.

Hotel nice, hotel restaurant terrible. Breakfast is good with decent selection. Dinner is horrible! Was a ghost town so maybe they didn’t care. Wouldn’t be surprised if it’s all microwaved. Been twice and been disappointed both times. Staff were nice. Would not recommend.

Really broad range of choices - I was in a group of 3 where we chose completely different things but all were excellently prepared and presented. Very nice staff. No complaints here!

Very nice for an evening out. Great food, a little expensive, but ambience good. Service was always attentive, and all areas appeared clean and hygienic.

We both ordered linguine pasta with different sauces - far too much pasta in the bowl so didn’t look very appetising. Definitely a dish that was just reheated, restaurant should concentrate on quality not quantity. Far too over priced for what you get and service charged automatically added to the bill, service wasn’t that great either.

We came here a couple of times as the food was so good. The quantity and quality of the food was excellent. And service was brilliant.

Very poor quality food. Very very disappointing experience. Both had variants of linguini, cabonara and tomato and mascapone. Cabonara was entirely flavourless and was only less than half eaten. The other, in all honesty was pasta with a can of heinze tomato soup poured over. Chicken which topped meal was as dry and tough as an old shoe and on wrong plate. Garlic sour dough bread was not fresh. All in all a really poor meal. Bottle of malbec shared was nice. Waiter took cost of cabonara off bill. And asked if we wanted a free desert which was a kind gesture however we did not accept. We were hungry after travelling and expected much better from a hotel of this standard. Poor show Hilton!.

As we were staying at the Hotel, we decided to eat at the restaurant. Firstly, the menu was disappointing being similar to a standard pub menu apart from the poor standard and high prices. My wife chose a fairly simple meal but they left out a key ingredient. The response was that the Chef was new and had forgotten. We strongly felt that there was no chef present. The sweets were all defrosted factory products which tended to support our view of no chef. When we checked out of the Hotel, we complained and surprisingly, they did not argue and refunded what we had paid for food. I have only stayed in Hiltons on a couple of occasions previously in the USA and Budapest and both were a much higher standard both Hotel and restaurant.

The bar and restaurant for the Hilton Gateshead. Sit in or out, and enjoy the views over the Tyne. Good simple food. At table service

Very tasty food and good portion size. Very friendly staff. Good value for the money.

Fantastic food and great service, with a great view of the Tyne, and some of its many bridges. Great attentive staff that where on hand when needed. Will definitely be coming back for some lovely food.

Very good food, reasonably priced menu. Definitely recommend this place. Very friendly staff.

We had breakfast here, as hotel guests and it was lovely. Considering the Covid-19 situation, the breakfast spread was superior to ones we encounters in other hotels, Hiltons included.

Ppor service from the in-house Hulton Hotel restaurant. Few unwelcoming aspects: Walk in as family table of 5 (hotel guests) just before 7pm. Restaurant nearly empty (3 other tables in use). Front of house informs us that he doesn't have a table he can provide for us and is busy serving other tables presently. Changes tune slightly and tells us to take a seat in bar while he prepares a table (understandably they are taking extra care in preparing tables). Putting us here concerns barman who immediately rushes over to start wiping empty bar table we are waiting next to. We start to surf trip advisor for alternative venues at this point as feel unwelcome. Once restaurant table ready we decide to stay put and are seated but informed he'd been about to close this part of the restaurant. I'm not sure that he really wanted our custom. Orders taken wrongly for food resulting in kids meals coming out on separate chit and some while before adults meals. Much difficulty in substituting salad instead of mushy peas with fish and chips (and then arrives with no dressing and none available when requested). Fortunately substitute lemon slice able to be requested as first lemon slice over the hill. Kids don't like pizza as tomato sauce applied too thickly and too sweet. Bill includes automatically added service charge (harumph) at 12.5%, bringing one course meal and single drink for 5 to £102.15. Will eat elsewhere next time.

Unfortunately during our stay the restaurant was closed for dinner/ lunch so we ate in the bar area however this was just as good. Lovely atmosphere with fantastic views over the Tyne. Food was amazing however service was quite slow considering the bar was not that busy, however the staff were extremely friendly!

Good restaurant over looking the Tyne went for family’s birthday inside the Hilton hotel.

Booked as a party of ten for a work function. Poor experience, many things on the menu not available including soup and ice cream! Even had no Sauvignon Blanc, in a Hilton Hotel? The young guys serving the food to the table had no idea what they were bringing out, so we were trying to establish who’s meals we’re who’s for them! Majority had steaks were all well done regardless of order and nothing was hot. Quite embarrassing when hosting guests from outside the north east.

Was here on a work trip and only ate here the once. I was a but a noted that the menu on the website didn't quite match the restaurant one and so some last minute changed had to be made. I chose a sharer plate of flatbread with hummus and baba gounoish, and don't get me wrong it was nice but certainly not worth £12 (photo attached) I then skipped straight to desert and chose a cheese selection and this was cheaper than my sharer at £10 but looked like it could have fed another 2 people at least, so much cheese for one person, was delicious but I was certainly defeated by it Good views from the restaurant if you were lucky enough to get a window seat

This will be the third visit and it didn’t disappoint. Great venue, great service and excellent food. We’ll definitely be back!

ate here because of limited time. I don't recommend it. Food took FOREVER to come out and no reasons or apologies. I saw some poor persons food sit underneath a heat lamp for almost ten minutes before going to the table. better choices are within easy walking distance of this place.

This place looks ok on arrival, for what it is...a star for that. The waitress and young waiter were lovely and very attentive...another star for that. Unfortunately, that’s where it ends. We only booked the restaurant as we were staying at the hotel for one night. We only ate some of the food as we had had such a long journey to get to the hotel and arrived tired and hungry. Food is awful...literally some of the worst food we’ve ever had...tastes terrible, poor quality and just not cooked well. In fact, we nipped up to Tesco to get some snacks afterwards to make up something to eat ourselves.

I ordered the “Spicy miso and ramen with tofu”. The miso tasted of nothing at all, and the staff didn’t even have any soy sauce. What a travesty of a dish. (And the thumping drum and bass muzak didn’t help.)

Aswe were getting to the hotel late we didnt want to look for somewhere to eat so we decided to eat in the hotel. Great view and very nice setting. Service was very good and a easy to understand menu. We had the mixed starter between us and were not disappointed, it all tasted really good especially the brisket. For a main i had the lamb which was excellent. All were happy and the burger lookef great, i was very tempted. Far better than most hotel restaurants, would be happy to go back.

Windows on the Tyne restaurant is located in Hilton Newcastle. View from the hotel is good, food options in menu is also decent but only visit this restaurant if you have enough time and are good to eat cold served food. We somehow while staying in hotel gathered some courage to try out this restaurant for the second time even after bad experience from first visit and again we were served cold food that too after 1 hour. In the group we had Germans, English people and few Indian folks..

Estaba con un grupo de 4 para el té de la tarde en el Gateshead Hilton. Toda la experiencia fue sombría y una completa pérdida de dinero.Aparte del hecho de que la zona en la que estábamos, "Window on the Tyne", que no tenía alma, toda la zona de recepción es poco acogedora y sin atmósfera. El punto de venta es la vista de la Tyne, que era impresionante, pero la comodidad y las instalaciones eran totalmente deficientes.El té de la tarde, anunciado como un clásico, prometía una selección de sándwiches (deletreados incorrectamente en el menú) quiche, pasteles y una selección de bollos con crema y mermelada. También había té incluido y una opción de cóctel si quería.El té vino sin leche y tuve que esperar un rato después de recordárselo al personal. El cóctel que se suponía que llegaba al mismo tiempo no, lo esperamos. Los sándwiches no estaban tan mal, pero sospecho que los sándwiches que no se han consumido se utilizan de nuevo, ya que un par de míos estaban viejos Los "pasteles" no eran, recibimos una selección de flanes rebanados baratos, todo era pastelería. Lo señalamos y recibimos otra selección de flanes con unas rebanadas de chocolate. Todo no sabía nada y sentíamos que todo estaba comprado. El quiche era otro trozo de pasta flácida que no sabía a nada. Los bollos eran pequeños, comprados y los míos estaban rotos. La olla de crema coagulada tenía una corteza a su alrededor y la mermelada casi tenía un color rojo, parecía que provenía de una olla de mermelada de 20 p. ¿Qué pasa con Tiptree?Quería quejarme, pero no había reservado esto y no quería hacer una escena para arruinar la ocasión, ya que estaba destinada a ser una celebración, pero estaba muy enojada de que pagáramos 17 dólares cada uno por esta tarifa insatisfactoria.También me sorprendió, ya que me he alojado en muchos hoteles Hilton y nunca he tenido este tipo de comida. ¿Por qué crees que esto es lo suficientemente bueno? ? ¿Y cómo puedes cobrar este precio por esto?Su anuncio de los "pasteles" de los estados del té de la tarde, pero no hubo ninguno, "eso es todo lo que el chef (!) Tiene hoy" nos dijeron -!En general, una mala experiencia y ciertamente no lo recomendaría a nadie más. No vayas a tomar el té de la tarde.Realmente agradecería los comentarios del Hilton

Went for afternoon tea. It was ok, but nothing special. The sandwiches were reasonable, but rather than bringing a selection, as other venues do, we were allowed to order one type of sandwich from the choice of 5/6 on the menu. The mini quiche was good, as were the fruit scones. The cake selection was nice enough, but all in all, afternoon tea at The Hilton was not the memorable experience we had thought it would be.

We liked the idea of 'Windows on the Tyne' but were quite disappointed that while seated in the restaurant there wasn't much to see out of the windows. Mostly just treetops and the taller buildings on the horizon. The starter was simple and really enjoyable but my main, the green thai curry, was not up to standard. It was very watery and was served with plain rice so there wasn't much flavour, although it had a slow burn to it. My partner's main was very good and she couldn't fault it. The food was nothing special but the bill was significantly higher than other local restaurants so I wouldn't return. If you're already in the Hilton and don't want to go out then it's passable and the restaurant itself is a nice place with very pleasant staff.

Siempre estoy preocupado por la comida del hotel: ¿cocineros o chefs? Bueno, tuvimos una reunión de almuerzo para 3 y todos los filetes ordenados acompañados con una variedad de lados y muy agradable también. ¿Qué pasa con el personal de espera eficiente para arrancar todo en un éxito sin embargo, vaya fácil en el SALT por favor chicos de cocina! !

Good view but food over priced and small portions

Nice restaurant overlooking the River Tyne, pricey but good quality buffet English or continental breakfast. Might get crowded at times and there is a waiting time to secure a table. Coffee was terrible, better stick with a cup of tea

Nice meal but had changed the menu form the one I seen online also watch out for some hidden prices £4.20 for a glass of diet coke. And a 8.5% service charge

A very relaxed dining experience. Good food at reasonable prices when you consider it is a hotel restaurant. The restaurant is cool (almost too cool) so wearing a jacket will not be an issue; those who not to fond of the cold would be best bringing a layer if it is too cool. Food was very tasty and well cooked. The new menu has loads of choices and the staff are very knowledgeable about the menu and will be happy to recommend their favourites. Will definitely eat here again!

Leí las críticas anteriores, ya que me estaba quedando allí y pensé que iba a darle una oportunidadFue recibido muy calurosamente y pidió un vaso de vino tinto, bistec de rabadilla (medio raro) y ladosLa cena se sirvió en un tiempo decente pero no rápido (está bien) y se veía genial.Los lados eran estándar y sabrosos, ¡pero no creo que alguna vez haya tenido un pedazo de carne tan pobre de calidad! Para ser sincero, la carne estaba hecha a la perfección, pero el pedazo de carne era terrible para ponerlo muy bien, ¡incluyendo pero no limitado a la gran cantidad de cartílago a través del bistec!Es una pena que tuviera hambre, de lo contrario, lo habría devuelto y, lo que es más importante, sabía que no era la verdadera culpa de los cocineros / cocinas.Me alegro de que al salir no preguntaron cómo estaba mi comida por quien sospecho era el gerente de alimentos / bebidas.Esperar personal A +Cómo se cocinó la comida A +Calidad de la carne E -

Visité con mi mamá para el Día de la Madre.

Hotel restaurants can be rather mixed affairs, sometimes the captive clientele don’t get served as well as they would if they went out. That wasn’t the case when I visited the Windows Restaurant on one night while staying in the Hilton. The menu has a reasonable selection of traditional items (burgers, fish and chips) plus a few more creative items (pork belly special). There isn’t really anything at the gourmet end of dining but the dishes were all well prepared and flavoured and arrived promptly.

Before going to the arena for a gig, we came here for a light dinner. It really did impress us, the view was amazing. The service was brilliant, they were so attentive and friendly. The menu was a good wide range (including a gluten free one too with loads of options) I had the sharing board and it was scrumptious!! Moderate and good price, overall we all enjoyed it!

Visited this restaurant as I was staying at the hotel, the restaurant was not very busy on a Monday evening and I was able to get a table next to the window. From the restaurant you got good views of the river and the bridge, although it was dark outside it was still a scenic view. The food was served hot and well presented, the steak was cooked beautifully as I asked. I was very happy with my meal, I could not fault it. The staff were very welcoming and the service was good.

I have had afternoon tea here several times now and never lets me down and every time the selection is different, always very enjoyable for myself, mother now 80 and my daughter now age 10 but I have taken her here since very small, when we are finished in the restaurant we normally move to the bar area near the computers so she can play on them and we can chill and chat knowing she is just by us, staff all can't do enough for you and we are never in a rush to leave.

Walked in without booking, it was a Thursday so wasn't too busy and we managed to get a nice table. We were greeted quickly and with a lovely smile by the friendly staff that was wonderful. We ordered a number of different dishes and they were all presented beautifully. The flavours were good and the general atmosphere of the place was nice. Would definitely come here again

We were resident in the hotel, so for easiness ate twice in the evenings. Setting and surroundings superb, Found the staff excellent, the children's menu was good and varied, kids loved it. Adults menu not enough variation and over priced for the quality.

He leído críticas antes de hacer la reserva y aunque fueron encontrados allí era lo suficientemente positivo para mí para seguir adelante y reservar por la ubicación conveniente (podríamos compartir una botella de vino y a casa) y la situación con vistas a la pintoresca Tyne. El servicio y el ambiente fueron buenos. El personal muy agradable.

Mis dos amigos y yo reservamos para celebrar 40 cumpleaños de mi amigo th ya que quería un lugar con una vista. Las vistas no nos decepcionaron. Las bebidas en el bar eran un poco más caros, sin embargo esperan que en un hotel. La comida estaba bien, pero me pareció bastante caro, pero de nuevo, probablemente espera pagar más en un Hilton. Sin embargo, por encima y más allá con la sorpresa de 'tarta de queso' me había traído por mi amigo (una selección de los triángulos de queso organizó en forma de pastel). El organizó muy bien en un plato, a la luz de la velas y salió cantando feliz cumpleaños, no esperábamos poder comer en el restaurante, sin embargo se trajo los platos, cuchillos y algunas galletas de cortesía, así que podíamos recolectar! Gracias al chef que chapar lo bien, y la camarera Beth que prestaba un servicio durante toda la noche. Ella viajamos millas entre nuestra mesa, el bar y el chef a responder a nuestras preguntas de comida y conseguir nuestro pedido.

Estaba alojado en el Hilton y así comimos aquí un par de veces después de un largo día en la ciudad y no hay energía para caminar de regreso a la ciudad. Es un buen menú, o más bien sus trajes de nuestros gustos. Las...

Entrar en el vestíbulo es de desorientación, ya que se siente como en Heathrow Terminal 2. El menú del bar está bien, pero los huevos de pato que pedí eran muy poco hecha, pero no puedo quejarme ya estaba cansado y era tarde. Hay algunos de cuatro patas mesas de madera que debe ser probado para la diversión, como mis compañeros, corta y de 50 años parecía divertidísimo.

We visited for afternoon tea - a belated Mother's Day treat from my daughter. Having high expectations with this being at the Hilton I have to say the overall experience was distinctly average. We were met by a pleasant waitress who led us to our reserved table and then advised us re ordering our sandwiches to go with the tea. You're allowed one choice each, which to be honest, was fine with us. We ordered a couple of sides to go with the tea, chips and sweet potato fries and waited..... Our afternoon tea was served with delicious, plump sandwiches and a lovely selection of dainty cakes etc. as you'd expect. We waited for our accompanying chips etc. for at least ten minutes after this had been served though and had to chase up twice in between. The chips were frozen chips and powdery to taste. So, to recap, the actual afternoon tea was one of the better ones we've had (and we do like to try different places), but it was also one of the most expensive so I suppose you want it to be perfect, and because of the additional wait / chasing for additional items from the kitchen, it was marred a little. The lady who served us was excellent and very helpful. Would we come back - probably not.

I paid £35 for afternoon tea for two very expensive for what you got few scones few cake and a sandwich. The service charge was added to the bill without my knowledge I was shocked when I look at reciept. There was a definite lack of staff as we were sitting my mum and me in restaurant and no one was about. It was 2pm when we arrived. I had to look for a staff member to ask to pay bill. I was always looking for staff to ask to top up tea and coffee terrible service. To be honest I would avoid as much better places in Newcastle to eat than this place. Bad service indeed

I ate at this restaurant alone one evening between Xmas and NY. The service was very good but I was not impressed with the choice which looked like a bog standard pub menu only more expensive. I ordered the cured salmon starter and found the salmon to be a little string but OK and the pickled fennel to be fresh vinegared fennel rather than pickled as stated on the menu. The waiter brought me some bread as well which i was very pleased about. My main course was a disaster. I ordered the duck flatbread and chips. The twice fried chips were more like soggy wedges - isn't the whole point of frying twice that they are soft on the inside and crispy on the outside. The flatbread actually tasked mouldy. I asked for the chips and flatbread to be taken back.

Booked a spa afternoon with afternoon tea as part of my friends Christmas present. Had a lovely few hours chill in the spa, a lovely facial and back massage to then be completely let down by the attitude of the staff and afternoon tea. Afternoon tea was booked for 4p.m but turned up about 3:40 to a totally empty restaurant! Two members of staff working, a man called Rob who I'm under the impression was maybe the on duty manager and a young girl. When we got to the restaurant it was a couple of minutes before 'Rob' acknowledged us as though we weren't supposed to be there. When we said we were there for afternoon tea he told us 'well we don't have anything set up so you'll have to wait, we're closed' as we were waiting for our table to be set up a group of 4 woman turned up who had also booked for afternoon and were also greeted by the same extremely unwelcoming response, they were also told they would have to wait as the table for them also needed to be set up.Once sat down we were asked if we would like tea or coffee which we chose tea, we then seemed to wait a good 5-10 minutes for said tea to turn up, which turned up with a bowl with a couple of sticks of sugar in, only one being white sugar and no teaspoons!! Not really sure how you're supposed to stir your tea?! I was a little bit disappointed that you no longer get a 'selection' (as advertised on the menu!) of sandwiches instead you have to choose and get one sandwich, I chose the 'cheese and chutney' however think the chutney had been forgotten off! The rest of the afternoon tea was OK however I wouldn't have paid £16 for it if we didn't have it included! Scones were warm which was strange and it made them chewy! The whole restaurant was absolutely freezing which the woman at the next table also commented on! I'm not sure if the staff are aware it's December and it's the heating that should be on, not the aircon? It was that cold that we ended up leaving before finishing our wine! The only smile we actually got was from the happy waitress who set our table up and brought our tea. Until we were leaving when Rob couldn't have seemed more pleasant! Was a totally disappointing ending to what had been a lovely afternoon! Would 100% recommend a visit to the spa but give the 'Afternoon tea' a miss!

The restaurant of the Hilton Gateshead. Superb views to compliment the superb breakfast. There is plenty of choice and made to order options. They even had both crispy and standard bacon.

A nice breakfast buffet every morning with good selections and attentive staff. Lunch was from the same menu offered in the bar in the evening -- recommend the tomato, mozzarella salad, and the spicy meatballs.

A restaurant that is what it looks like since the beginning. Cold and empty. Service pretty poor, it looked like everyone was focus on chatting more than serving the 3 tables in the restaurant. Nobody checked the satisfaction and no question were made when we left more than half main in the plate, especially the supervisor. We ordered a dessert to discover only when we received it that contained ingredients not at all mentioned on the menu, wrong bill presented to me without apologies. Just one comment... disappointing

I visited this restaurant after having a girly spa day with my sisters at the Ocean Rooms Spa. We booked afternoon tea with fizz and it was gorgeous! The staff were friendly and attentive and made us feel welcome. Despite it being early and the restaurant being very quiet we didn't feel like the staff were hovering over us either! For the afternoon tea you choose your sandwiches and they come on the afternoon tea rack with different types of cakes and fruit and, my favourite, scones with jam and clotted cream!We had ours with a glass of fizz which was lovely and tasted of good quality.I can't fault this restaurant and despite living in the Newcastle area the views of the quayside were breathtaking! We said during our visit that to come to this restaurant as a stranger to Newcastle must be a real treat with the service and views it offers!

We have dined here often and I love sitting by the windows watching the trains on the High Level Bridge. The food is very good and service excellent

I been at the hotel many many times and the food never gets better. The Thai comes with more water than a soup. The chicken is dry. The duck tastes really bad. The burgers is just ok. The chips not great as well. Pasta comes usually overcooked. The wines by glass are cheap and you can tell it straight away. The service is not the best. Usually when you order a bottled water you will expect that the bottle will come unopened..there are many things that can be improved. A would definitely recommend to hire a chef that will at least taste the foods that are been served. I really liked though the chocolate torte.

The hotel restaurant of the Hilton Newcastle Gateshead, the Windows on the Tyne restaurant offers average food at hotel pricing, complemented by a view that is nothing short of wonderful.The breakfast buffet is well stocked in the mornings, with traditional english breakfast staples, and is solid fare (albeit at hotel pricing). I loved the consistency and the 2-3 day rotation of the breakfast menu meant I could enjoy my favorite dishes a couple times during the week.Lunch and dinner services, however, left a lot to be desired. The food was inconsistent, with a fish and chips that was beaten by a mere shack in the town itself, and yet on another night, the steak was wonderful! Service, unfortunately, was generally quite poor, except for one younger lady who worked breakfast and lunches each day. The service she provided was exceptional, although one bright spot was not enough to justify an otherwise poor experience.

Ate in the restaurant twice while staying here. Food of high quality and value. Service was great, staff very efficient and knowledgable.

we recently stopped at the Hilton hotel at Gateshead and went for an evening meal at the windows reastaurant . The choice was good as was the food itself . You have good views of the of the river Tyne and bridges .The staff were very friendly and helpful with nothing any trouble to them . We will certainly return at a future date.

We ate there while staying at the Hilton Hotel. The food and service were very good but it's a bit expensive for what it is.Ask for a table by the window so that you see the Tyne.

Visited on 9th July 2016 for my grandma's birthday. There was four of us in the party, three ordered the Champagne Tea £21.95 and one the gluten free option £15.95 (impressed they did one and had rang in advance to check when we booked). We asked if we could get the champagne with the gluten free meal and were told, no it had to be purchased separately at an additional cost of £9. She went for a glass of prossecco instead. We were all pretty disappointed when the food arrived. Four bitesized 'sandwiches' (think 4x4cm) three different mini cakes (average) and a scone (which was nice). The gluten free option was crap. Four mini sandwiches, four slices of pepper/carrot/cucumber and humous dip and a flapjack cut into four pieces, for £15.95! We were all a bit embarrassed for the waitress who had to serve it. In the end we did ask if that was it on the gluten free option and they came back with a bowel of eton mess.If we had spent £90 in a bakery/shop we would have had a feast, a bottle of champagne and food left over for another one the next day. What we got was minimal (although the champagne was delicious) and a few bits went back as they were't worth eating.I've since read other reviews which have all said the same. The restaurant was pretty empty. Maybe it's time to address this?On the plus side the view was great and the service was good. However, we won't be going back.

Expensive afternoon tea, food average and not a lot of it for the price, plus £6 to park in car park (non refundable) for the privilege definitely not worth it.

The restaurant has nice view over the city. There are many window seats. Service was good, although a little rushed. Food portions were bigger than expected but what suffered for me was the quality of food. There were two of us eating, I had beef and my friend has battered fish. What we both noticed was the amount of salt in the product. Mine was so extreme that I was unable to eat any of the food ( the gravy was burning my mouth ). The waitress asked why I had not eaten and when I explained she just said she would mention it to the chef. I would have expected some recompense not not being able to eat the food, but I was still charged. I didn't argue, I just won't go back. My friend had to stop eating their food to as it was very fatty and salty. The main menu is very over-priced for the area.

We visited here on a Saturday lunchtime for my birthday. We booked in advance for lunch but they got booking wrong and table was set for afternoon tea but never mind that was soon rectified. We did have a nice table next to the window and I sat facing our famous Tyne Bridge.The starters were very limited and we were never told what the soup of the day was, so we just decided to have a main course and a dessert.We both had braised beef with creamed potato and roasted root vegetables. It was excellent. For desserts I had summer fruit pudding and my friend had sticky toffee pudding that was her second choice as they had ran out of pecan pie. They were also both lovely.I didn't give 5/5 as the service let them down.It was very slow and after all the restaurant was very quiet. Oten there were no waiting staff on the restaurant floor at all.Hopefully if we visit again the service will match the quality of the food.

Whenever I dine in a hotel restaurant, I don't really expect too much. However staff was very friendly and the variety in the menu was quite big. I have one off the pastas and was very tasty and rich in flavour.

Food was gorgeous but very over priced staff very attentive and very helpful drinks were also over priced

Stayed at the Hilton Gateshead on our 1st night,myself and two friends ate in the Windows on the Tyne restaurant .I had pasta with chicken and pesto which only tasted of oil,it was very greasy and I had not eaten any when the waitress came back,I said it was bad,she said she would tell the chef but no message came back from the kitchen or explanation when we payed the bill.Needless to say we never went back for evening meals for the rest of our stay . We had breakfast at the hotel which was very nice,good choice . We used the ocean spa,very disappointed we all had treatments,felt very rushed and would think twice if I was wanting a pamper. The pool and facilities were good I would use this hotel on b&b stay only as bed room was a good size and clean , you have the Leisure club and the hotel is just a short stroll to town

Stayed here for a business conference. Ate in the restaurant in the evening and for breakfast. All good. Excellent breakfast buffet.

Had to have the tempura veg again as it's great. Lovely view of the castle and bridges. Bar has comfier seats than the restaurant Imho though.

I enjoyed breakfast here on two occasions, both the buffet breakfast and a la carte menu were excellent. The omelette I had was particularly good.

The restaurant is in a great location and the food was quite nice but not great!. Not much atmosphere to be honest,and fairly minimalist - not a place for a romantic meal in my opinion. However, if you are looking for a great view of the river and bridge you won't be disappointed. Nice for breakfast with a fairly extensive choice and buffet. Service was good.

Came for a Champagne afternoon tea on Saturday 12th December on a very cold and snowy day as a retirement present which I had saved from July. Contrary to other comments we thoroughly enjoyed the experience. We had a lovely view over the River Tyne, our waitress was very courteous and the sandwiches, scones and cakes were tasty and well presented.

Perfect place for drinks as isn't crowded and the staff are very professional and attentive and they cared for all our needs and wants, it was expensive but totally worth it (as it was my 18th!) Would come back again and would totally recommend.

I was being taken out as otherwise would have complained. The starter and main course were both awful. The desert tasted like it was a microwaved value meal.

I took my husband here for his birthday, I informed a member of staff about this and got no acknowledgement whatsoever. Very slow service,lots of staff on and very quiet so no excuse. My husband said his food was bland and my garlic bread was very overcooked. I noticed the menus on their website are not the same as when you get there. The options for vegetarians are all spicy, I had the curry which was stated as mild and I disagree with this completely! Not every vegetarian likes spicy food with peppers in. I got the food half price with a taste card and I still feel robbed. Will not be going back!

Visited on Tuesday 17th of November for some food with family and friends. The location and view out the window was one of the main selling pointsHowever the food and service didn't live up to expectation.Service- Ridiculously slow, the restaurant wasn't even full and with 5 members off staff it took us almost 2 hours to finish a simple starter and main. I actually noticed food sat unattended on the serving counter between the kitchen and restaurant for up to 15 minutes at one point. After we had finished our starters it took 20 minutes for our plates to be cleared. Starter-•Pâté was tasteless and served without bread.•Garlic bread was covered in grease.•Soup was served with 2 slices of normal buttered white bread. (Come on Hilton how much did that set you back?)Main-•Fish and chips just seemed to be just batter and chips, not sure if there actually was and fish to be honest•Steak sandwich was literally the toughest thing in the world served with a pathetic looking salad dripping in some sort of Caesar dressing. Price-Seriously expensive.15 quid for the steak sandwich. 7 quid for the pâté. To be fair the portion size was good but the portion size is also good in Weatherspoons for half the price. Actually I'd rather eat in Weatherspoons. Avoid, plenty of better restaurants in walking distance.

Avoid avoid avoid..... Slow service horrifically awful food! Such a shame as it used to be good... Overpriced as well... seriously avoid!

For a special treat book an afternoon tea.Decadent, swish and very special. A glass of fizz is a definite one to go for.

I visited this restaurant with a friend as we had booked in to visit the hotel spa at 7pm. I booked for the earliest time slot- at 6pm to ensure we wouldn't be late for our appointment. The menu was quite limited and a little over-pretentious. I ordered steak with a mushroom sauce and asked for it to be cooked medium - well done and my friend ordered an off-menu dish which they happily obliged to cook for her. The service overall was fairly good, although the food did take 40 minutes to arrive at our table (and the restaurant wasn't even busy!). When my steak came it was without sauce and it came with some chopped up mushrooms and little cherry tomatoes (on the menu it stated that it came with a mushroom compote). The steak was also well overcooked! I asked for it to be medium- well done and it was practically cremated, making it very tough and chewy. I didn't complain to the waitress as it would have made us late for our appointment but I will not be returning to the restaurant. The only good thing about it was that we used a tastecard which enabled us to receive 50% off the food bill, I would have been very angry to pay full price for the quality of food we received- we live and learn!

I took my best friend to stay here for her 60th birthday and we ate in the restaurant both nights. The food was delicious, service excellent and staff very efficient.

Bar staff more attentive than the restaurant staff. Polite and well mannered. Afternoon tea was very tasty with tiny sandwiches, warm scones, eton mess and small cakes. Personally would have preferred slightly more savoury and less sweet but it was lovely. Also had a bottle of chilled sauvignon which was very nice. It is nice to sit there and watch the world pass by enjoying the view, especially when you are normally one of the people rushing around. a relaxing enjoyable afternoon

Un hotel appartenente ad una grande catena, un nome che attira ma, alla fine, poca sostanza. La gentilezza del personale non é sufficiente a rendere questo posto meno freddo !! Veramente negativo l'arredamento. Cibo medio

I've been here a couple of times now, the first time was for a birthday meal on a Saturday evening and the second time was for Sunday lunch. Both times the restaurant was been very quiet, which is unexpected considering the location. The food is relatively pricey, but you get 50‰ off with a taste card, making it a steal. Food is pretty good quality, and decent portion sizes. Considering how quiet they were I was a little surprised by how slow the service was on my last visit, but I wasn't in any hurry so didn't mind too much. The view over Newcastle is stunning, and this alone is reason to visit!

Lovely view shame about the food. Menu unappealing poor value. My food was sent back as was cold upon arrival at the table.

A really disappointing afternoon tea. The sandwiches had obviously been sitting around for a while because they were stale around the edges. Even if they hadn't been stale they were low quality anyway. Unimaginative flavours and low quality ingredients! Cakes were also clearly not made in the restaurant. I really wouldn't advise visiting

Terrible place to go for afternoon tea.Dry sandwiches made from cheap processed meat.Three almost identical mass produced cakes.Poor quality. Do not visit here for afternoon tea. There are far better places to go in Newcastle.Try Rosies on Gosforth High Street. At 2/3 of the cost of Windows on the Tyne, the quality is five times better.Jesmond Dene Hotel also.This is poor quality and poor value at £15.

Reasonable price food for a top class hotel, good service from very friendly staff drinks are a little expensive.

We decided to have afternoon tea at the Hilton as part of my hen day. Unfortunately we found the service to be poor and the food did not live up to expectations. The sandwiches were minute, the tiny squares of bread were stale. The scones & cakes were okay, nothing special given the price. The service was disorganised. We had to ask the waitress a number of times for cutlery, napkins, reminders for coffee, milk, the list goes on. I'm not a particularly demanding customer and would ordinarily overlook all of this, however, the waitress was surly and clearly did not to want to be there. It was difficult to attract her attention, despite the restaurant being almost empty. There was no apology for repeated mistakes and she displayed a face like thunder as she walked away. Overall the experience was pricey and below par, not what I would expect of The Hilton. I left feeling irritated and disappointed and would not return.

Called here on Thursday for a late lunch. The restaurant was very quiet, our waitress was lovely and drinks and food orders taken very quickly. The food when it came was very good, however, 45 mins to get out 2 very easy plates of food is not really acceptable. So not the place to go if you are pushed for time. Having said that I would return just for the views.

This is a great place for a meal of afternoon tea. The views over the Tyne are beautiful and it's got a very special feeling. The food is very well cooked, tasty and not heaps of it (a good thing to be honest). The staff are also great. If you want to fill your face go somewhere else - if you want a bit of class come here (but ask for a Window Table).

Very enjoyable and views are amazing. Service and style within here were very fitting with the hotel (Hilton)

Had a 2 course meal for £16.95. Choices were good and the food tasty but nothing special. Still good for the price, especially in a hotel.

Visited here after an afternoon at the ocean room spa as a treat for my mam's birthday.Really friendly greeting and table with a view was ready for us. Afternoon tea was delicious and had a good variety of cakes and sandwiches. Champagne was lovely too. Thank you for a lovely visit :)

An amazing river view of newcastle - makes for a top notch breakfast/dining/late afternoon drink experience! Didn't have dinner but I am sure it would have been delicious. Great Bloody Mary too!

Limited dinner menu, my chicken was sent back as it was still pink. Pricey for what it is. Ate elsewhere for the rest of the stay. Breakfast was okay. Fab views of the Tyne bridge.

Me and my partner came for what we hoped would be a lovely romantic meal together celebrating our anniversary. What we came too was pure and utter disappointment. From there advetisement we were expecting a beautiful river view in a cosy restaurant. But all we got was a view of a fence and could see the top of the Tyne bridge if you squinted and that's with a window table. The waitress ceila could not have been less friendly. She didn't smile once, never asked how our meals were and had no idea what the chicken main came with and clearly just decided it came on a bed of boiled potatoes off the top of her head as what we received was a few burnt fried potatoes with chicken as dry as the desert. The salmon also overcooked complimented with a stone cold bernaise sauce which was far too bitter to be enjoyed. Our desserts were bland and clearly frozen crap. The cheesecake accompanied with one of the chefs very own hairs. Lovely. The highlight of our meal was actually the £5 breadboard. Genuinely the nicest thing and it was still pretty grim. The water we had was room temperature clearly stood there all evening with no ice. Teach your chefs how to cook, waitresses how to smile and refurb the whole restaurant and you may have a nice dinner, a £50+ meal without drinks and we came out wishing we had just stayed in with a jacket spud and coleslaw. If you want actually nice food in a cosy romantic setting just Pop directly over the other side of the river to the Vermont hotel where food and service is exceptional in comparison. Plus the bread board is free.

came along for afternoon tea for treat for my mum, must say one the best I've been to and the cakes were so tasty. only let down was the service took while to order and for food to arrive and as seen in other reviews no one smiled just looked blank and slightly rude

Thought I'd treat my daughter to afternoon tea (she's 6) on the recommendation of a friend. I think the children's afternoon teas are a brilliant idea, and are absolutely beautiful. Mine was delicious too and was an absolute treat. I also treated myself to a mocktail which was very refreshing.Stunning views also. Reason for the 4/5 is that the service just didn't do it for me. I think they need to learn how to smile. This is about the 5th time I've eaten here, and I'm never made to feel welcome, if it wasn't for the food/ afternoon tea, then I wouldn't be back.

firstly excellent views of Newcastle quayside !from then on it was very avarage with a top restaurant prices .limited menu with no thing that jumped out as being local or special ,most restaurants in Newcastle Gateshead will service food of thart standard a number are of a lot higher standard the staff in the restaurant where good and trained but when we went to the bar they had little understanding of drinks order, come on HILTON your name speaks qaulity and high standard sorry but i will not be back untill standard meet the prices charged ,

The spa day was brilliant, lovely and relaxing! However the afternoon tea was amazing! Such good value for money and the quality of the food was delicious!! One of the best afternoon teas I have had along with excellent service from the staff. My friends and I shall certainly be returning :-)

Liked, good food nice night time view from our window tabledisliked, expected more luxurious decor at a Hilton restaurant

I took my 10 yr old daughter for afternoon tea today as a special treat. She has Coeliac disease and I was impressed that they provided a gluten free option for afternoon tea. I even phoned this morning to double check that they definitely could cater for a gluten free afternoon tea. The restaurant was lovely, great views and pleasant staff. But when the cake stand arrived with her food I was so disappointed for her - the sandwiches were fine, but on the second tier instead of a scone there was just a pile of carrot, red pepper and celery sticks with two dips. The cakes looked like supermarket bought gluten free cakes, and one (half a mini loaf cake) was dry and inedible. When I asked about her scone it was pointed out that a scone isn't mentioned in the gluten free option (true, it wasn't - but I assumed a scone was a given in afternoon teas?). It did say on the menu that the gluten free option had Eton Mess (nope) and mini 'Bakewells' (?? unless that was the squashed looking flapjack thing) Three different members of staff asked if we were enjoyed it, and each time I politely pointed out that I didn't feel we had got what they had offered on the menu. The only response I got was that they would feed back my comments to the kitchen. My regular afternoon tea was ok - neither great nor awful, but certainly not worth recommending. I expected more from the Hilton.