Wimpy in Thurrock

This place has gone down hill and wouldn’t recommend to anyone eating here. We waited 20 minutes for drinks and food. The Pepsi was flat, the kids chicken nugget meal you only get 3 nuggets and a small portion of chips. Wasn’t aloud to order the big brekki and could only order the all day breakfast. The food was awful and refused to pay for it and sent it back. Will never eat here again. And is well over priced for food that isn’t even enjoyable! The rating for this place should be 0

would have better if it was hot wasn't even warm it was cold

lovely food but the watering staff were really rude and the vibe was not right, won’t be returning!

Saturday noon and they are closed What a let down

My mum and I went into this branch just for a drink, which they said was fine to do. Everything about this wasn't fine at all!! There wasn't many customers seated at all, yet it took about 15 minutes to get served whilst the waiters were standing around chatting. Eventually, a waitress got told to come over and take our order and then proceeded to continue to chat and laugh with other staff members. I reckon it took a further 15 minutes before we actually received our two drinks. Awful!! Has also been getting other customers orders wrong.

Teresa provided an amazing service for me and my family she’s was specially good with my baby niece 10/10 service would recommend

Prompt efficient service, delicious and well presented food.

Food was pleasant but service was very lacking and atmosphere felt very awkward and hostile. Servers were talking about customers and making fun of them behind the counter, very unprofessional!

Avoid at all costs. Attempted to eat here yesterday, and gave up after one bite. Food was vile, Service was hostile right from the get go. Food was served on a dirty plate. Cold, undercooked and over priced. Staff have zero interest in thier job. Prices have increased loads and probably because it was empty as everyone knows to avoid. DO NOT EAT HERE! MY PARTNER AND I HAVE BEEN SICK SINCE EATING HERE! I attempted to tell the staff and they admited all food is frozen so sorry if it was cold. - you'd think they'd understand it has be too cooked!

Staff didn't seem to want to work. The food was awful. It was obviously all frozen food cooked fast. The price was ridiculous considering it was Iceland food heated and served. I went in looking for a bit of nostalgia, walked out with an upset stomach. I will not be returning

Good service from a young waiter, and nice food. But, terrible shame about the girl who took our money at checkout! We heard her constantly giggling at the guys behind the service counter all the time, joking all the way through our meal, but when we paid her.....her face never cracked a smile. Even after we put money in the tip jar! Rude!! Not even a thank you. I personally think that her attitude needs adjusting, and it may be better in the long term to let her wash up some pots in the kitchen behind the scene, that's is my advice to the manager. Her ego needs sorting out. Maybe the Wimpy wasn't her choice of career, but the first rule of customer service is ',Smile' and say 'thank you' to the customers who pay your wages. I was a manager in a restaurant for many years so I know what I'm talking about. There are many youngsters who would be glad to do this job. We were frequent visitors here, but after that display of rudeness, we'll take our business elsewhere!! We'll not be back here if that's who the Wimpy thinks is good for their business. Get a decent happy person on the till.. not grumpy GertRUDE!

The chips were cold and the burger had so much sauce in it it was all over the burger on the out side of the bun and it was soggy I could not even eat it

Only got a milkshake take away. N i love it soooo much. Reminds me of my school days.

really rude staff, there was one in particular that was trying to argue with us. won't be getting again.

First time I'd had wimpy in 10+ years 😍 It was good the burgers are excellent

Haven’t had a wimpy for years, clean tidy and great food just as I remember. Friendly staff also.

The drinks weren't in the order, that's the only downside

The manager wouldn't let me sit in to have a drink even though there were lots of empty tables, rude

Changed menu, no option for large milkshake but still charged the same as a large. Chips again charged for large and the smallest portion came. Service was lovely, won't return and pay stupidly expensive for small portions.

Food was terrible turned up b4 the hot drinks had a wrap left it behind just not very nice

Saguar was a great representative for wimpy clean fresh and hot...perfect

Food came really cold. As it seem to been cook and left for ages.

Friendly staff nice clean restaurant

Food very good, service very quick,

I love going to wimpy but this visit was extremely busy and the staff were rushed off their feet.

Nice reasonably priced breakfast.

Haft the stuff was not there ice creams missing food was stone cold what a waste of my wages

Staff are lovely, food was grim. Burger so over cooked it was crunchy, and so cold the cheese didn’t melt. I left a third of it. When I paid I brought it up, but staff member didn’t seem to understand and just kept thanking me. It was awkward and I cut n run.

Fast and friendly service. Food freshly cooked and served to you hot on a plate with a knife and fork. Staff always friendly to my little boy who loves coming here.

I love wimpy. We grew up in wimpy. Dinner every Saturday before mum took us shopping. I live in South Yorkshire now and can't find one here, so when I visit down south, I have to go there. It has never changed. Love it

Good selection of food and drinks and pleasant staff.

Bring back knickerbocker Glories!

It’s a history of the fast food, but it has had it’s glory… now it’s only a shadow. I wonder how it survived, it’s far from cheap fast food!

A very nice and clean wimpy with the older interior style which was a nostalgic throwback. Very friendly staff greeted us and showed us to our table, the food arrived quickly and was hot and tasty. Very happy with my experience today at this wimpy. Just a shame there aren’t many of them around the country left.

I bought a packet of small chips I couldn't bear even a single one of it. Its awful! The chips had stale oil smell its not edible at all!

Loved it , the staff were brilliant, so friendly nothing was too much trouble ,and the food was hot, tasty and just as I rememberd it , haven't had a wimpy for years. Thank you we all will be coming back.

Visited Wimpy after 35 years, in Lakeside Thurrock shopping centre. Used to go to the Bethnal Green branch until they closed down. I ordered a chicken filet burger and chips, it wast tasteless and the chips were old, and chicken batter was hard couldn't chew properly. Place was almost empty just one table with customers eating. Should've not gone in, that was the mistake. Looks like a place were all the hillbillies would go and eat, place looks dilapidated. I would never eat there again, feeling sick now!

Visited Lakeside Wimpy many times, always enjoyable and staff are friendly, and looks after you. Nice and relaxing. Food is nice. The booth seating could do with a refurbish.

Was okay not the best wimpy my order was wrong and forgot half of our food

First time in 30 + years that I haven't enjoyed a Wimpy!serving chips in a bowl (we all know this is to cut down on the portion size)when asked not to put them in a bowl, they completely missed that instruction . Had to endure God awful piped ( canned) music .Think I have to find a new burger house for the next 30+ years!

Well served with a smile by Candy 🥰 keep it up gal🎉🎉💝

We like an occasional visit to a Wimpy, simple food well prepared, decent pot of tea (ask for extra bag if you like it strong as we do) and particularly appreciate that you get a proper knife & fork to eat with.! None of that plastic throwaway stuff. Service was fast, you pay on way out. Worth a visit.

Always visit for a Sunday breakfast , nice and clean with lovely food

Always pop into wimpy for dinner when we pay a visit to the shopping centre, the staff are very friendly,

Great meal, good service and friendly staff. What more could you want.

My nan used take me to Wimpy some 20+ years ago so thought I'd take the family today. We waited to be seated in a resturant that was barely half full at 12:30pm. Thought I must be down to it being tucked away from the food court. We noticed around 5 waiters and waitresses but after 5minutes of waiting to be seated we gave up. I wouldn't mind but 3 of them were laughing at something on a mobile phone behind the till. We were also slightly put off by the table near the entrance as they were talking about their food being cold. We ended up at Five Guys, I guess the Americans really do know how to provide customer service. A real shame as the one Bishops Stortford 15years ago was great. I noticed the owner only replies to positive comments but i guess it's thier salary they are reducing

Service was average, fries on all plates were cold. No checking up from staff. Atmosphere very quiet.

Ordered plain burger come with everything on it , asked for a replacement so they scrapped of the tomato sauce and salad and gave it back , not impressed at all

Food was cold and chips a bit hard ☹️

Very good place for hot, quick food and great service. If you prefer a more relaxed environment like myself. Had fried eggs and toast with tea. Recommended 👍

Food was cold even though I had to wait for it…. And i asked for a receipt which they didn’t provide!! Never again

The staff did not know what they where doing and were very unfriendly only 1 guy was nice

Great food excellent service cannot ask for anything more

Very friendly staff she was amazing food was nice better than macdonalds and burger King

Hadn't been to a Wimpy in nearly 30 years and it didn't disappoint! Friendly service, brilliant food piping hot. Will very much return soon.

Ordered a cheeseburger to take away. Had a bite and realised there was no cheese? Came back and informed the lady at the till. She then didn't believe me and opened up my burger infront of me to check. She said she will take it to the chef. As I was handed back the same burger I was in shock, the cashier who checked my burger with her bare hands had been handling money! The chef also used his bare hands to unravel my burger! Disgusting!!! As I said this to the cashier who I later found out was the owner. She had no idea!! I couldn't eat the burger after 2 people dirty hands and ended up chucking a £7 burger!! Stick to mcdonalds next time! Way more hygienic and cleaner! No wonder hygiene rating is a 3!!

Good old experience which always brings back memories from the old days. Only wish is to see more of Wimpy across different regions.

Dont waste your money. Poorly cooked. The only saving grace was the coffee biscuit!

Management not very nice to staff. He was shouting at all the young staff. Made one girl cry. Very uncomfortable situation to be in.

Good food and friendly waitresses, especially a girl called 'Rosie'.

Very busy but expected due to time of year. Very friendly service. Nicely tucked out the way.

Very unusual restaurant. Very high ceiling and feels empty. Lacks atmosphere. Food and service good.

There was a ridiculous mistake with our food order. And on a Saturday they only have one chef for the lunch rush.

Hello I want to wimpy's Lakeside on Monday 7/11/22 at 11:30 first of the one of the meal took an extra 5 minutes to arrive but they give us a 10% discount. Me and My family left wimpy's stand out thinking of where go next when one of yours works  Charged towards and was Accusing me off take photos of him I should no I haven't and told he I am blind so I use my phone in a different way my girlfriend show he I don't take any photos of him he shouting are sure you don't take photos of me . I want back in to the restaurant and ask to talk to a manager but no manager or team leader was working. I felt he was try to intimidate me. I still don't understand why your stuff feel it is right to intimidated a blind person who just want a nice meal then chaste after by when of you cook it us upset and disappointed

First of all been going here for years. Dont know if its under new ownership/managment but theres like 12 people working in there now. Anyway, ordered halfpounder and just an egg in a bun with onions and beans. Nearly 40min wait for order to arrive. Beans came in a sauce cup, ie the size of a medicine cup around 8 beans in. Egg in a bun consisted of a 2 bun halves on a plate, a fried egg on the side and onions. Halfpounder consisted of 2 cheesburger patties and was cold as was the beans and egg on the egg on a bun plate. We ate it like idiots as we were in a rush, went to pay and complain and already vowing never to set foot in there again. Manager told us that they were very busy and this happens all the time. I told her that they should have told us it would be served cold. She also tried to get us to whisper our complaints as not to alert others. Too top it all off the guy at the till tried to charge us £49 for this, adding another quarter pounder, another egg burger, an extra chicken burger, chicken strips, extra pepsi, milkshake.. I told him to look at our table for proof, he said they had already cleared it away. Manager came back over, and instructed him to charge us what was only on our table reciept. I asked him how he was charging us at all without referring to the table reciept and he just shrugged. Got offered no refund, or discount. Will never set foot in there again.. Wish i could choose no stars, but Google doesnt allow you to submit a review without picking and amount of stars..

Food was good, staff were very polite and courteous. Liked the environment.

£2.70 for a cup of cheep coffee really

The service was abysmal, the staff were unfriendly and did not know what they were doing. A notice stated to stand and wait to be seated. I was standing for 40 minutes before I gave up and seated myself. After seating I then waited another 20 mins before I was even asked what I wanted. Avoid this place at all costs

Food was good, very quick, clean with excellent service although toilets need a major update and do look a bit of a warzone. Overall pretty happy.

Really greasy egg runny should of been well done due to allergies and would like my money back as couldn’t eat food

The young servers were polite and friendly but thr food was awful,which was a shame as we do like a Wimpy.

Have not eaten in wimpy for a long time and will not be using them again, i had the internal grill.the bacon was Swimming in fat, the burger had no taste and a poor texture, the Frankfurt was over cooked and even the chips were dry

International grill was very cold and the bacon burger was very salty Won’t eat there again

Not brilliant burgers,they were a bit cheap but ok

Wimpy have the yummiest burgers!

Great,friendly attentive and polite staff. They take your order at the table like a restaurant/diner and served on crockery with cuttlery. It was Just as we remembered and as it should be (civilised) Drinks came quickly (in glasses) shortly followed by our food. Wow! The half pounders were huge and very filling and instantly it took us back to our youth😋. The milkshake was very thick which allowed the straw to stand up on its own. The chips/fries were crisp and hot😋. We thoroughly enjoyed the meal and a fantastic all round experience and service.

Nice staff.. clean... but the food is horrible

Food was pretty good, could have been cooked and presented slightly better especially given the price. I've certainly had better at other branches. Staff were friendly and service was quick, maybe too quick?

Always good service always good food.

My wife and child ordered and payed for a meal and on the way out she was stopped and accused of not paying, the rude women did this infront of other customers, my wife pulled up the bank transaction on her phone and at the same time the soppy mare in charge found the till receipt, my wife felt humiliated infront of other customers. We certainly will never eat at a wimpy again ever! The prat was lucky I wasn't there as I would have pointed out that who serves up food in a fast food outlet without asking for payment and then she would have been given an ear full. You can't make racehorses out of donkeys!

Food was stone cold and only had 10 chip, egg was Hard and so was the Burger won’t be ordering again

Music appalling side came up after main meal had been served. Tea stale and staff did not even acknowledge we were there will not go back

Love their burgers, freshly cooked and the milkshakes are as good as ever. Service was good despite it being busy in there today.

Not like it used to be. I used to love a Wimpy as a kid. The place is quite tatty looking with torn chairs. The food arrived and it was luke warm, watery eggs, the 'pork bender' was not the same as it used to be it was a chipolata and was straight, not rounded like it was years ago. I sadly won't be eating at Wimpy anymore. Also quite overpriced for what it is, practically a premier inn breakfast.

Wimpy Lakeside is nice and clean polite staff. Best thing bendy sausage.

Surprisingly good. Haven't been for years. Food lovely and fresh and staff very friendly. One meal came significantly later than the rest however staff gave very frequent updates and apologies.

Service was lovely, but food is overpriced. 30.00 for two people! Quality of food was really a let down.

Very nice with that Wimpy only taste

Nice fresh burgers and fries on a plate

Been eating happily in here on & off for years and it's one of the best kept secrets in Lakeside especially if you want to avoid the crowds in the food court.

First time but brilliant,it wont the last time

I think its changed hands.its ok it is what it is staff are friendly ..

My partner and I visited as a result of nostalgia. The customer service was brilliant (all staff were really friendly and approachable) but the food was nice but somewhat underwhelming. Honestly, I wish they had more options from the old Wimpy menus. I would love to say this is somewhere I would visit frequently or even for a second time, particularly as the staff are great but for the total cost of our meal (£30), I don't think I could consider it money well spent.

I absolutely love this place for breakfast, it's cheap, it's super good and best of all, the staff and service is amazing, prompt and efficient

Let me start by saying the food was actually pretty decent (although ridiculously expensive for what it was), the restaurant itself is old and tatty, the seats were all ripped and it really smelt like used cat litter, wasn’t a particularly pleasant experience. Toilets were also out of action which was rather inconvenient.

Fast service and good food. Restaurant was very clean and the team helpful and friendly

We visited this place for the first time today at 8.30pm. Excellent food, everywhere was clean and very friendly and kind staff. Amazing. Thank you very much. I recommend. We'll be back soon.

Bit pricy but great service, got seated straight away, plenty of staff and place was clean. Only down side was my sausage ring for my all day breakfast was extremely over cooked on one side, guessing it had been under the heat lamp all day...... Otherwise all good.

Good old fashion British Wimpy food with actual knives and forks.

Friendly staff and good wimpy food .