Willows Fish And Chip Shop in Wealden

Tonight we had probably the worst fish and chips I've ever had. The fish didn't look right,taste right and was hard as if it was frozen. It was grey in colour. Supposed to be cod but it didn't flake and was definitely not right. I took it back and the girl was very dismissive. She asked if I'd like her to cook another one!!!!! I think not.......she said that's fine to which I replied, well it is not fine. She threw it in the bin with no apology or offer of refund, nothing. We won't be going there again,that's for sure. If I could give it a minus it would be at least minus 10 and that's generous. It was yuk.

Food was incredible, delivery was super quick.

Helpful staff and food ready promptly.

30mins early. Food was not good the 2 large cod were far from large! Two in a medium polystyrene box with room to spare. The chips £5 a large portion (ordered two)were stone cold! No exaggeration stone cold. Called the shop / takeaway. And the helpful girl couldn’t really give answers and had to call a boss, who was far from helpful. I don’t order every week as in our house it is a treat, but I hate being ripped off and wasting money. The girl offered to send another meal but the moment was gone

Good delivery but poor quality food

It isn't like it use to be. Half the food on the board they no longer do. Burger just fell apart you wear more than you eat... it use to be the best burger around.... squid don't do it.. milk shakes don't do it.. for the hassle of driving from Hailsham and parking up somewhere to walk there.. its not anymore.. gone down hill alot

Two fabulous girls served me, order was ready, lovely.

Honestly I cannot understand how there is so many positive reviews from this place.. I’m not sure if they are fake or the majority haven’t had a great chippy before.. for the price it was abysmal. One bite of the sausage and few chips that was all I needed! You can get so much better for a cheaper price just go out of your town/ village

Unfortunately for the 2nd week running the order was wrong. Food is always top quality and the delivery is excellent

The food was luke warm and the fish had no flavour

took a while and was cold as boxes don't close properly. food wasn't good, soggy buns from the gone off lettuce and all the food taste like old fishy oil

Great fish and chips as always, enjoyed. Thank you.

This used to be a great chip shop! Ordered 2 large chips, 2 curry sauces and a mushy peas. Got home and one of the curry sauces was missing for a start. Opened the chips and the containers were not filled, to call them a large is a joke. If that isn't poor enough some of the chips looked a bit of a funny grey colour, some were stale and overall they just didn't taste great. Didn't eat them and now need to find something else for dinner. Not worth driving back to the shop from Hailsham to ask for it to be rectified, will not be returning. Such a shame as they used to have the best chips!

fish high standards. chips too. the burger was nice but it's on the small side

Absolutely superb food and service cannot thank you enough 🙂

Great fish and chips as always!

Very tasty, good portions, will definitely use again

Np pnion rings in order had to ask for our drink

Brilliant food, reasonably priced. Rate highly.

Chips tasted like yesterdays reheated, kebab was ok. Very fast delivery

They forgot the drinks other than this it was a lovely the away.

Just not impressed with the quality and quantity compared to my other two local chip shops in pevensey and West Ham .

Excellent food, excellent choice and prompt delivery. Keep up the good work guys!

Sausages were amazing, really tasty. The mushy peas were gorgeous, easily my favourite part of the order. Curry sauce was classic. Gravy tasted really nice. Chips were good too, not as big and squishy as I'm used to from a fish and chip shop, they were more crispy and dry in comparison. Delivery was good, on time and food hot.

Sausages were amazing, really tasty. The mushy peas were gorgeous, easily my favourite part of the order. Curry sauce was classic. Gravy tasted really nice. Chips were good too, not as big and squishy as I'm used to from a fish and chip shop.

Sausages were amazing, really tasty. The mushy peas were gorgeous, easily my favourite part of the order. Curry sauce was classic. Gravy tasted really nice. Chips were good too, not as big and squishy as I'm used to from a fish and chip shop, they were more crispy and dry in comparison. Delivery was good, on time and food hot.

Great fish and chips every time

Delivery time really good. Disappointed in the food, have been before and it’s okay, but today the fish was chewy, the entire meal was cold and the Large chips were in any other chippy, a free give away. Very disappointed and unlikely to return unfortunately.

Food was nice but portion size was small for price

Always good but fish was slightly over cooked sadly.

ordered curry sauce and it came with mushy peas instead! chips and burger were nice though

Cold didn’t taste fresh, both chips and fish dry inedible

Arrived cold and definitely they’ve cooked a bag of frozen savers chips from supermarket

Food cooked poorly, burger meat hard. Gone downhill sadly

Great food at great prices we love willows

Food was absolutely Devine and fresh. Highly recommend !!

Good food and good service. What more can you ask for

Delicious food delivered promptly as always.

Always food experience with Willows and delivery 5*

Great food. The vegan wrap is amazing!

Friendly and punctual as usual.

The fish and chips where lovely, excellent food

Just had a delivery, used it a lot but it was cold, had to phone to find out why no salad, told run out, the courtesy would of been to let me know as could of told them a different order, as burger was not the same, service was not so good tonight and dad was looking forward after coming out of hospital shame😞.

Excellent service as always and delicious food.

Food was cold, dry and the tortilla was hard.

lovely large cod and all food hot

Collection might be nice ? But by the time the delivery got here after an hour and a half, aswell as forgetting the drinks the food was half soggy and half frozen so can’t give it any good props

Brilliant. Piping hot. On time and delicious

Always delicious and arrives in good time. Have ordered many times and have never been disappointed

A great chippy, the staff are friendly and work hard. The food is cooked to order so you may have to wait a little while but you won't get anything that's been sitting under a heat lamp for half the evening. The burgers are the best around especially the willow stack and willow chicken stack

as always the fish was absolutely perfect , crispy batter and flaky fish , thank you

Food was late and STONE cold. They forgot my drinks. the delivery driver had an obscenely loud car. There is a large sign on our front door saying not to ring the doorbell, he rung the doorbell twice and knocked hard, waking up my kid. Will not use again.

We usually have a good experience but this evening we were left disappointed. The chips were soggy and looked unappealing as well as my partner’s ‘willow stack’ burger missing bacon. The food was also a little cold on delivery so we had to reheat it in the microwave. Hopefully it was just a one-off night.

Do not give them your business- they do not pay their bills. They owe me over £1500 for fish supplied and lie and hide to avoid paying.

Slightly chaotic. Obviously, new staff trying to learn the ropes. The food was cold as left sitting there and I had to ask for it.

was looking forward to trying as all the reviews seemed positive, food was half an hour late, cold and missing items very disappointed as was really hoping it would be as good as the reviews stated.

Excellent food highly recommend

Delivery lady was 5* , good food too x

Lovely and friendly delivery guy, thank you!

Perfect timing and amazing quality

Absolutely poor service, staff licking her fingers after spilling, then proceeded to touch the Pie with her bare hands. Dreadful service and hygiene for a food environment!

Great food! Great Service, Fast Deliveries!

2 years ago. Bought sausage and chips twice and a portion of chips £14 . Just a regular size portion of chips. Didn’t wait more than 5 minutes. Got home 3 minutes away food cold and small chip portion. Overpriced and disappointing. Lots of friendly.staff . Returned after 2 years . Huge improvement on quality and portion size , now 4 stars

Delivery on time. Friendly lady delivery driver.

The food was tasty, but it was very cold. It was 15 minutes late! However, nice tasting

Not surprised the shop was empty....over cooked fish (supposedly cod??) Dry mushy chips, all just luke warm. Live locally but won't bother again!

Popped in for a takeaway midweek and was a taken back by the language and behaviour of the young girls behind the counter. Swearing and shouting not only to each other but also whoever they were on the phone to, it was completely inappropriate.

Absolutely dreadful, when the food eventually arrived over an hour late it was stone cold, the driver was rude when we told him to take it back. Unfortunately the restaurant kitchen was closed by the time we got our food so we now havent eaten!

Chips aren't like "chip shop chips", they focus too much on making it 'good' that it loses its traditional characteristics. Everyone I know rather takes the drive to Hawkswood

Got a combination kebab and it was really tasty and delivery was efficient. The only downside is the portion is quite small for the price compared to other kebabs in the area.

Was late and when ot arrived it was cold

Exceptional food for delivery, chips were smaller than expected but the quality is brilliant.

Delicious food and after hubbie panicking it had been delivered somewhere else….. ha ha ha…. It arrived on time and ready to eat

The staff were friendly and polite but unfortunately the order wasn’t quite up to scratch. “Chilli cheese” bites were not chilli cheese bites and there were only 4. Chips were quite undercooked. We will give them one more try in the future and hopefully this was just a one off.

Ordered via app, chose to collect. Worked really well. Food was excellent! Thank you

Fish and chips were great, kebab was over cooked and dry, such a shame.

Amazing food, highly recommend!

but where was the curry sauce I ordered

Brilliant food hot and tastes beautiful

The quality of the burgers is unbelievable, best takeaway burger in Sussex.

3rd delivery late took 2 hours, won't be ordering again food stone cold

Unfortunately the food was cold by the time it was delivered

Food got delivered to another address and the people actually took the food and ate it but luckily when I called the shop they re delivered my food with a few extras which they didn’t have to do as it wasn’t really there mistake but the food was good as it always is and the bloke was very helpful 👍🏻

sadly food would have been even better if hot sadly it was warm.

we have not got it and it is saying it's been delivered

Delivery time absolutely disgusting, 1hour and 15minutes and I am literally 30 seconds drive away

Went there excepting brilliant food as normal but No it was terrible fish full of oil and the chips looked and tasted like they where reheated sorry guys but thumbs down from me .

Fantastic, now opening Sunday's

sorry driver was obviously running behind as food was only luke warm.

Drove ten minutes to come here on a friends recommendation and wasn't disappointed. Will definitely come back. I had the stack burger and it was lovely! Also ready for the exact time I requested. Staff were very friendly. Only request would be that you do milkshakes. That would be the cherry on top!

This has to be the highest quality takeaway burger I have ever had, I real surprise.

1st time I have ever used just eat an will certainly be the last, my food turned up stone cold an was unedable , arribed over an hour late an by the time it got here I couldn't go anywhere else as was to late, got offered a tiny amount of compensation which was ridiculous as I couldn't even eat it , very unhappy

Very good food, a little cold but highly recommend

Good food as always 10 minute later than stated but not an issue as far as I'm.concerned and driver did apologise

As always, willows Fish&Chips did not disappoint,very nice indeed... One Question.....Why No Pineapple Fritters !!!!

Food was unbelievable will deffo be going back there 100% 👍🏻😎 chicken was tender and the halloumi was the best I’ve had in ages. Chips on point as always.

I ordered at 7 arrived at 9 freezing cold had to ring multiple times to be told they’re unsure etc really unhelpful and food was disgusting by the time it arrived ! So disappointed in the service and the food

If it was possible to less than zero stars I would. 2 hours wait for food that still hasn't arrived. Restaurant has no idea where the driver is. Just eat app says food has already been delivered. Ringing the restaurant to be told they don't know where it is and where or if I'll get it. Save your money and time. You could save for a boat, learn to fish, take the boat out and catch them yourselves before you'll get your food here. If I could put zero stars I would.

Overall very nice bit shy on the large chips 9/10

Best fish and chips we have had for a long time