Based on 111 opinions finded in 3 websites
Based on 111 opinions finded in 3 websites
Opinions
A great chippy, the staff are friendly and work hard. The food is cooked to order so you may have to wait a little while but you won't get anything that's been sitting under a heat lamp for half the evening. The burgers are the best around especially the willow stack and willow chicken stack
Kai Maxted . 2024-10-20
MORE AT Google
Do not give them your business- they do not pay their bills. They owe me over £1500 for fish supplied and lie and hide to avoid paying.
frank o . 2024-10-09
MORE AT TripAdvisor
Slightly chaotic. Obviously, new staff trying to learn the ropes. The food was cold as left sitting there and I had to ask for it.
Rebecca Forte . 2024-10-06
MORE AT Google
was looking forward to trying as all the reviews seemed positive, food was half an hour late, cold and missing items very disappointed as was really hoping it would be as good as the reviews stated.
reece . 2024-10-04
MORE AT Just Eat
Excellent food highly recommend
Darren . 2024-09-29
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Delivery lady was 5* , good food too x
Yaz . 2024-09-26
MORE AT Just Eat
Lovely and friendly delivery guy, thank you!
Jeanette . 2024-09-22
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Perfect timing and amazing quality
John . 2024-09-20
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Absolutely poor service, staff licking her fingers after spilling, then proceeded to touch the Pie with her bare hands. Dreadful service and hygiene for a food environment!
Gareth . 2024-09-18
MORE AT Just Eat
Great food! Great Service, Fast Deliveries!
Jade Wadey Personal . 2024-09-10
MORE AT Google
2 years ago. Bought sausage and chips twice and a portion of chips £14 . Just a regular size portion of chips. Didn’t wait more than 5 minutes. Got home 3 minutes away food cold and small chip portion. Overpriced and disappointing. Lots of friendly.staff . Returned after 2 years . Huge improvement on quality and portion size , now 4 stars
rob parsons . 2024-09-08
MORE AT Google
Delivery on time. Friendly lady delivery driver.
Kate . 2024-09-04
MORE AT Just Eat
The food was tasty, but it was very cold. It was 15 minutes late! However, nice tasting
Tyler . 2024-08-30
MORE AT Just Eat
Not surprised the shop was empty....over cooked fish (supposedly cod??) Dry mushy chips, all just luke warm. Live locally but won't bother again!
grandmasdeb . 2024-08-29
MORE AT TripAdvisor
Popped in for a takeaway midweek and was a taken back by the language and behaviour of the young girls behind the counter. Swearing and shouting not only to each other but also whoever they were on the phone to, it was completely inappropriate.
Robert T . 2024-08-24
MORE AT TripAdvisor
Chips aren't like "chip shop chips", they focus too much on making it 'good' that it loses its traditional characteristics. Everyone I know rather takes the drive to Hawkswood
Daryl . 2024-08-18
MORE AT Just Eat
Absolutely dreadful, when the food eventually arrived over an hour late it was stone cold, the driver was rude when we told him to take it back. Unfortunately the restaurant kitchen was closed by the time we got our food so we now havent eaten!
Jodie . 2024-08-18
MORE AT Just Eat
Got a combination kebab and it was really tasty and delivery was efficient. The only downside is the portion is quite small for the price compared to other kebabs in the area.
Roam616149 . 2024-08-17
MORE AT TripAdvisor
Was late and when ot arrived it was cold
Kirsty . 2024-08-16
MORE AT Just Eat
Exceptional food for delivery, chips were smaller than expected but the quality is brilliant.
testwizard . 2024-08-16
MORE AT Just Eat
Delicious food and after hubbie panicking it had been delivered somewhere else….. ha ha ha…. It arrived on time and ready to eat
Julie . 2024-08-15
MORE AT Just Eat
The staff were friendly and polite but unfortunately the order wasn’t quite up to scratch. “Chilli cheese” bites were not chilli cheese bites and there were only 4. Chips were quite undercooked. We will give them one more try in the future and hopefully this was just a one off.
Neil . 2024-08-10
MORE AT Just Eat
Ordered via app, chose to collect. Worked really well. Food was excellent! Thank you
Angela . 2024-08-09
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Fish and chips were great, kebab was over cooked and dry, such a shame.
Kevin . 2024-08-07
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Amazing food, highly recommend!
Siobhan . 2024-07-27
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but where was the curry sauce I ordered
Edric . 2024-07-11
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Brilliant food hot and tastes beautiful
Grace . 2024-06-22
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The quality of the burgers is unbelievable, best takeaway burger in Sussex.
testwizard . 2024-05-28
MORE AT Just Eat
3rd delivery late took 2 hours, won't be ordering again food stone cold
Ian . 2024-05-26
MORE AT Just Eat
Unfortunately the food was cold by the time it was delivered
Neill . 2024-05-11
MORE AT Just Eat
Food got delivered to another address and the people actually took the food and ate it but luckily when I called the shop they re delivered my food with a few extras which they didn’t have to do as it wasn’t really there mistake but the food was good as it always is and the bloke was very helpful 👍🏻
Riki . 2024-05-09
MORE AT Just Eat
sadly food would have been even better if hot sadly it was warm.
Brenda . 2024-05-03
MORE AT Just Eat
we have not got it and it is saying it's been delivered
Lewes . 2024-05-02
MORE AT Just Eat
Delivery time absolutely disgusting, 1hour and 15minutes and I am literally 30 seconds drive away
Alex . 2024-05-01
MORE AT Just Eat
Went there excepting brilliant food as normal but No it was terrible fish full of oil and the chips looked and tasted like they where reheated sorry guys but thumbs down from me .
Darren Cramp . 2024-04-19
MORE AT Google
Fantastic, now opening Sunday's
Bob . 2024-04-07
MORE AT Just Eat
sorry driver was obviously running behind as food was only luke warm.
Brenda . 2024-03-29
MORE AT Just Eat
Drove ten minutes to come here on a friends recommendation and wasn't disappointed. Will definitely come back. I had the stack burger and it was lovely! Also ready for the exact time I requested. Staff were very friendly. Only request would be that you do milkshakes. That would be the cherry on top!
Jack Tompsett . 2024-03-23
MORE AT Google
This has to be the highest quality takeaway burger I have ever had, I real surprise.
testwizard . 2024-03-19
MORE AT Just Eat
1st time I have ever used just eat an will certainly be the last, my food turned up stone cold an was unedable , arribed over an hour late an by the time it got here I couldn't go anywhere else as was to late, got offered a tiny amount of compensation which was ridiculous as I couldn't even eat it , very unhappy
leon . 2024-03-07
MORE AT Just Eat
Very good food, a little cold but highly recommend
Michael . 2024-03-02
MORE AT Just Eat
Good food as always 10 minute later than stated but not an issue as far as I'm.concerned and driver did apologise
Richard . 2024-02-23
MORE AT Just Eat
As always, willows Fish&Chips did not disappoint,very nice indeed... One Question.....Why No Pineapple Fritters !!!!
Keith Matthews . 2024-02-18
MORE AT Google
Food was unbelievable will deffo be going back there 100% 👍🏻😎 chicken was tender and the halloumi was the best I’ve had in ages. Chips on point as always.
Riki . 2024-02-14
MORE AT Just Eat
I ordered at 7 arrived at 9 freezing cold had to ring multiple times to be told they’re unsure etc really unhelpful and food was disgusting by the time it arrived ! So disappointed in the service and the food
stella . 2024-02-12
MORE AT Just Eat
If it was possible to less than zero stars I would. 2 hours wait for food that still hasn't arrived. Restaurant has no idea where the driver is. Just eat app says food has already been delivered. Ringing the restaurant to be told they don't know where it is and where or if I'll get it. Save your money and time. You could save for a boat, learn to fish, take the boat out and catch them yourselves before you'll get your food here. If I could put zero stars I would.
Sam Guppy . 2024-02-09
MORE AT Google
Overall very nice bit shy on the large chips 9/10
Nick . 2024-02-07
MORE AT Just Eat
Best fish and chips we have had for a long time
sylvia . 2024-02-02
MORE AT Just Eat
Really pleasantly surprised with the quality of the food and the service - best fish and chip shop gravy I’ve ever had!!!
Patricia . 2024-02-01
MORE AT Just Eat
This is the third time I've ordered from here and the second time it's turned up late and cold after two phonecalls for them to say they were packing it. Still not received, called again, they had no idea about the order. Won't be going here again!
Kim . 2024-01-31
MORE AT Just Eat
Arrived just over an hour late and time kept changing. When it came it was ice cold. I do however blame this on JustEat not the restaurant!
Ashley . 2024-01-24
MORE AT Just Eat
predicted initial delivery time seemed long, then it arrived even later, would have been much quicker to go and collect myself if I had known
Matt . 2024-01-24
MORE AT Just Eat
Food was lukewarm when arrived, no salt or vinegar on chips and Curry sauce wasn’t the best.
Lily . 2024-01-20
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Ordering on the app for the first time was easy the food was Lovely
Stephen . 2024-01-20
MORE AT Just Eat
really good quality and nice and hot
Laura . 2024-01-17
MORE AT Just Eat
came cold and very late and the battery sausage was horrible
kirstin . 2024-01-16
MORE AT Just Eat
Great service food arrived hot and delicious
Ruby . 2024-01-11
MORE AT Just Eat
Best takeaway I’ve had for a long time, chips were perfectly cooked and burger was lovely! Could only be topped if gherkins etc were on the menu.
Sam . 2024-01-08
MORE AT Just Eat
i wouldn't go anywhere else now. Brilliant everytime
Grace . 2024-01-04
MORE AT Just Eat
Clean and not greasy fish chips
paul shaw . 2024-01-03
MORE AT Google
Beautiful food . Tasty .it was worth the delay. Fish was so tasty , flaming hot burger was lovely. So 10/ 10. Will order again
Linda . 2023-12-30
MORE AT Just Eat
Awesome grub, great quality. Definitely will use again. Thanks very much!!
Benjamin . 2023-12-28
MORE AT Just Eat
great delivery and great food thank you!
Louise . 2023-12-23
MORE AT Just Eat
Fantastic! will definitely use these guys again
Tom . 2023-12-14
MORE AT Just Eat
Great fish and chips , Monday evening treat.
Jane . 2023-12-11
MORE AT Just Eat
Delicious hot food delivered on time
Helen . 2023-12-08
MORE AT Just Eat
Great service. Brilliant price too. And of course delicious food
kate . 2023-12-02
MORE AT Just Eat
We are delighted with the food we ordered tonight it was superb, we will definitely be ordering from The Willows again
russjanie . 2023-11-29
MORE AT TripAdvisor
The food was nice, just a shame the chips were missing. I phoned and they were aware. The driver will be back but not quite the same eating part of the dinner and then having to wait for the rest to arrive
Katie . 2023-11-28
MORE AT Just Eat
First class fish and chips, particularly loved the tiny crispy chips.
Jane . 2023-11-25
MORE AT Just Eat
Absolutely amazing, your burgers are better than 5 guys by a long shot by far one of the best burger I've had in a long time.
Alex . 2023-11-24
MORE AT Just Eat
Absolutely spot on in every way. Perfectly cooked, piping hot and more than generous portion sizes. Will definitely be ordering from again! 10/10
Tom . 2023-11-22
MORE AT Just Eat
Fab fish and chips! The whole family loved it! Will definitely be back. Thank you :)
Siobhan . 2023-11-18
MORE AT Just Eat
Was short a sausage, it was for the dog so we all shared ours so no problem. Empty plates so obviously enjoyed.
Shirley . 2023-11-17
MORE AT Just Eat
It was brilliant again, could not fault it!
Grace . 2023-11-15
MORE AT Just Eat
Very good fish and chips. Take away tonight with friends. Great service take away almost on time 3 minute walk home brilliant food well done from a fellow chef. Big well donn thank you .
Michael H . 2023-11-09
MORE AT TripAdvisor
Absolute shambles - we wanted to eat at 7.15, the app stated they food had been delivered- it hadn’t! When I spoke to the restaurant they said the food was still waiting for collection. The food arrived at 8.15pm. Dreadful service.
Angela . 2023-10-14
MORE AT Just Eat
Delivery was put back three times and when it finally did arrive the order was incorrect.
James . 2023-10-14
MORE AT Just Eat
I didn’t get a Halloumi burger I got a beef burger
Emily . 2023-10-12
MORE AT Just Eat
Really lovely well cooked food - arrived hot - ordered a mixture of burgers, chips and sides. Very impressed with quality
Claire . 2023-10-11
MORE AT Just Eat
Great food, great delivery. Will be using them again
Graham . 2023-10-08
MORE AT Just Eat
Ordered the food to arrive at 7:30 on delivery, and at 8:10 I had to go and collect it. Food was then stone cold by the time it was back at mine 5 minutes later
William . 2023-10-06
MORE AT Just Eat
One of the best fish and chips I've had the cod was succulent and batter nice and crispy
Nick . 2023-10-06
MORE AT Just Eat
Awful! Tasteless, soggy, batter was floury, everything was cold, missed 3 items, will not be ordering again
Jasmin . 2023-10-05
MORE AT Just Eat
Great fish and chips as always, love the smaller size of cod, just right for me.
Jane . 2023-09-27
MORE AT Just Eat
Food was delivered over 2 hours late, cold and sent it back. Tried to cancel order but refused a refund, wouldn’t recommend.
Ron . 2023-09-25
MORE AT Just Eat
Absolute banging grub will be ordering again !!
Jamie . 2023-09-23
MORE AT Just Eat
the food was cold and was over 2 hours late not happy at all
Charlotte . 2023-09-23
MORE AT Just Eat
Absolutely awesome 5 stars great portions, excellent quality, extremely highly recommended
Lucy . 2023-09-23
MORE AT Just Eat
Excellent food as always, so glad they deliver to us!
chris . 2023-09-16
MORE AT Just Eat
15 mins late but food was lovely
Angela . 2023-09-08
MORE AT Just Eat
Never ordered before … would definitely order again … fresh … came early … steaming hot !!!
nick . 2023-09-01
MORE AT Just Eat
First time used lovely fish n chips still lovely n hot.
Brenda . 2023-08-25
MORE AT Just Eat
Food was perfect as usual, quick delivery too highly recommend
nicole . 2023-08-24
MORE AT Just Eat
Best fish and chips we’ve had in a long time, perfectly crispy batter, nothing soggy. Will definitely be reordering! Delivery took 1 hour (arrived just at the end of the time slot). It was worth the wait definitely but ideally would’ve been a bit quicker!
Gracie . 2023-08-23
MORE AT Just Eat
Unfortunately food was late and very dried up, fish was stiff as a board ! Good portion size and apologies from driver for late arrival. Not up the standard if willows
ian . 2023-08-22
MORE AT Just Eat
5 star takeaway - staying in the area for the weekend, the best fish and chips we have both ever had delivered. Chips perfect and soft, but not too much. Fish beautifully cooked and battered. Thank you
Guy Watts . 2023-08-22
MORE AT Google
Food arrived 10 mins early, piping hot and perfect, will be ordering again soon for sure
Martin . 2023-08-19
MORE AT Just Eat
Great fish and chips, thoroughly enjoyed. So nice to have it delivered, will certainly be ordering again.
Jane . 2023-08-19
MORE AT Just Eat
Great fish and chips. Loved the chicken burger too, Great that they are now on Just-eat.
Laurie . 2023-08-19
MORE AT Just Eat
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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236 Opinions
I ordered two portions of small chips during the daytime, and sat down while waiting for them to be cooked. I observed the chips being taken from a bucket, placed in the sink, and then transferred from the sink to the fry basket. I also saw the same sink being used to wash hands afterward. When I received the chips and tried them, they had a very strange taste that I couldn't identify, but it was very unpleasant. I suspect some form of cross-contamination. Additionally, the service was unwelcoming, and I felt like a nuisance for ordering. Avoid!!
610 Opinions
Delivery never arrived, called them up regarding a refund, still waiting for them to get back to me.