Mcdonald's Restaurants in Wealden - Phone Number, Reservations, Reviews

This is a disgusting excuse for a food outlet, the food was binned as uneatable. I will never visit an outlet of this description again. They should be jailed for profiteering by selling this rubbish. NEVER AGAIN.

As me and friend was eating I got a Big Mac and there was mould on the cheese. Plus the burger was really greasy and tasted like nothing. I also ordered a Orange Fanta but I tasted like chemicals blended together and thrown into a bottle. As for my friend, she orders an apple pie and as she was eating her tooth fell out (which wasn’t wobbly) and the apple pie stuck to it. Another thing that I ordered was the chips, they looked like it just came out of the fridge as they was freezing cold. The manager was rude to the lower down staff for no reason. I wouldn’t recommend this place in a million years to anybody!!!

I would like to report a guy called Harry marsh brown long fluffy hair and he’s around 18 of age recently when he was working I had came into McDonald’s and asked him for some help on the machine he then proceeded to ask for my phone number but im only 15 I told him this and he still tried I then got rlly creeped out she as he tried to approach me while I was eating

Even though it was busy. We were served fairly quickly. Food was hot and tasty 😋

Hate the screen orders , what a farce , took me longer to order than to eat it 🤷‍♂️

The place is disgusting, tables not cleaned and liquid on the floor. The food was aweful and the drinks we could not drink as it tasted like it was mixed with chemicals, so threw them away and they were flat. My burger was so greasy and my sons was over cooked it was chicken. Do not recommend eating there.

This McDonald’s is about as good as England in the Euros!!!!!

Great location, stopped in this evening before going to a local cinema 🎥. Restaurant tidy and clean. Food order didn't take long . Food was great. Staff friendly.

One of the best I have had in some time. The French fries were lovely and hot and nice and crispy the wrap was good too.

Its mcdonalds... So what you normally expect. custom order was made wrong and replavement took a while. Small play area for the kids with a climbing frame thing was good. Kept the kids busy.

Usually a lovely McDonald’s, clean with good food - however this time we had a poor experience. We went for dinner with 2 small children. Firstly the tables were grubby, then the fries were cold and a cucumber bag came out soggy and rotten. Quality control was v poor. Also the soap dispenser in the toilet was broken and the floors were dirty. Overall disappointing because it is usually a nice place to take the kids. Usually quite clean and the staff are normally good at wiping the tables down. Noted different staff working there so maybe that’s why it wasn’t great - really hoping it was just a bad day and not going to be the norm there!

Nice place, good atmosphere, there was a small delay but good service

Been here a few times and everytime the food has taken too long to come out. It’s a fast food restaurant. Shouldn’t have to be waiting 15 mins for food? Defeats the purpose. Just ordered a singular cheesy bacon flatbread before i catch the train and i’ve had to wait 15 minutes for it to come out. In the end i had to leave without collecting as otherwise i would’ve missed my train. Every single time i’ve gone here they’ve taken too long. Everytime.

Called in with my 6 year old son for lunch. After ordering I went to pay at the counter where I proceeded to wait for 20 minutes to pay while all the staff were busily walking past me like i did not even exist. The only reason the staff became aware of my presence was down to the cleaning staff letting the counter staff members know that people had been waiting for 20 minutes to pay for the food they had ordered. I then received a burger that looked like it had been thrown together in a tornado which I proceeded to assemble myself before eating.

I’m sorry for my friend calling you in my phone good staff

Rude, aggressive staff, one “Crew Trainer” in particular, so it figures. Would not recommend bringing children here.

No milkshakes - again Had to park up and wait - again Ordered a quart pounder with cheese, nothing out of the ordinary but had to wait nearly 15 minutes. It’s always the same. Sort it out!!

Went to drive thru for x2 medium fries and 6 chicken mcnuggets. Waited for 20 minutes in the car park. When I finally got the food it was cold. Zero apology by the store manager ...Shocking!!

It’s not bad but tea tastes awful and food a bit hit and miss at times… Don’t like the contactless menu thing as rather just order at the till.. Did see the rag and bone man with his family outside going in though some months back..

Wow..disgusting customer service..my god staff are like zombies..no smiling no hi nothing...plus they dont use gloves when preparing food..cross contamination at its peak🤦🏽‍♂️🤦🏽‍♂️ common guys thats common sense..im sure u have been trained well? Or are you??.i have recorded the man preparing food with no gloves.. A smile makes a big difference..common is it that hard ?? Plus dont get me started on the manager🤦🏽‍♂️🤦🏽‍♂️.. Mcdonalds 🤮🤮🤮 never again..its put me off 🤮🤮.. Only being nice and clean on advertisments i guess..i cancelled my order and just got a coffee...

Mcdonald's Maresfield bypass what a shambles ordered 2 burgers 2 fries told to park up took 15 mins to bring out was not busy not good enough

Cannot remember the lasted time I visited (drive thru) and didn't have to park up and wait 10 mins. That I can usually accept but the last two visits I've not only had to park up and wait but there have been no quarter pounders. Given that I am not 5 and wanting a happy meal nor do I want chicken (I'd have gone to KFC for that) I think it's pretty shambolic.

It’s a McDonald’s, not much to say other than it met my expectations

Slow people, waiting for 3 coffee 10 minutes

5 stars to young lad who picked up my wallet and kept it safe behind the counter in a safe and made sure I was who I was when picking up my wallet. He is an absolute gem, I can’t thank him enough he is a credit to the community and his family he is such a sweet lad.

If you order to collect check you have everything, 2nd time (and now last) I'll be getting food from here as last 2 have had missing items. Only notice when getting home to eat and opening up bag... not really good enough once is an accident twice is just poor service

Was in the area on business and had skipped breakfast for an early start. Fancied something around 10.30 and popped in. Used the loo before ordering. It was filthy- simply disgusting and not what you’d expect so early in the day and especially not in a food outlet. I went out to order- and the assistant whose appearance was not great referred to me as “mate”, I requested him not to- which he looked taken aback about. I ordered a sausage McMuffin and asked to speak with the duty manager as I was going to inform him about the state of the loo. He appeared looking pretty disinterested generally in what almost passed for a white shirt. I explained my observation and he muttered something about getting it sorted. The first server was in the kitchen warming his hands under the food warming lamps as was a female colleague. Clearly they had all been discussing me judging by the curious and furtive glances towards me. Another server came out and asked me if I was ready to order and again I was addressed as “mate”. Again I requested not to be called “mate”. I explained that I thought I had already ordered- he wandered off and I stood for a few more minutes. The manager in the off white shirt returned to the till followed by a colleague (team trainer on his badge) who, whilst talking to the manager began picking spots on his face. They returned to the kitchen where server 1 and the female staff member were still holding their hands under the heat lamps- above food! At this point I cut my losses and left. I hadn’t been in a McDonalds for a long time, and I doubt I will be soon if this is the standard.

Great when on the move quick a happy

Every week when we collect orders there is always at least one item missing. Either whole items missing or an egg or a sausage, always something and someone goes without. Decided today to get delivered. Order turn up 1 hour after placed order. Missing 3 items. Ring Mcdonald's, manager care free not there issue have to ring uber. Not there issue? Uber packed it? Your staff didn't pick the order right not uber..... Well 2024 be healthier as that's the last straw....

Dear management, pay attention to the work of your staff, you always have a lot of people in your kitchen, but with 3 orders on the screen, I waited 13 minutes for my order! Which included two burgers, 2 fries and water! And this is not the first time, it happens all the time! And today I couldn’t stand it anymore, when I arrived home I discovered that they had given me half a pack of potatoes! I'm sorry, of course, but it's my money! Either you don’t put cheese on the burger, or you don’t put sauce on it, and there are many such moments! Please pay attention to this

We all know why we're going to mcdonalds and what to expect. And it's was as expected. Super quick and good customer service and the breakfast was just what was needed 🤙 can't fault it.

Nice and quick for eating in, tables were clean, a few crumbs left but it's not the Ritz. Wireless charging for the phone wasn't working but I was there for the food mainly.

It's not often I visit tbh, but I can't say anything negative, albeit shake machine is often down as per most locations, but for the occasional comfort food, it's done what it says on the tin.

We had to wait 40 mins for our happy meals. We ordered seven. Once we finally received them and I did complain the manager offered us sauces and then went and his away again. We then left with our order to find two of the happy meals had the incorrect food, there were no toys and the chips we couldn't work out if they were raw or cold. Awful service

Me and my partner went to get some dinner we ordered 2 chicken mayos a double cheeseburger 1 small fries 1 apple pie 3 milkshakes and a hot chocolate well I am absolutely baffled as to who you employee the chicken mayor wernt even wrapped properly ten ton of lettuce the fries were cold the apple pie was cold the presentation of the food was outrageous will not be returning!!!!!

Great place staff very helpful especially with people like me in a wheelchair

Rather slow service! Food could be hotter.

Only ordered some simple food... waited about 15 minutes and saw other orders come out before mine. Maybe it was just a bad day for the team?

Hot chocolate was just coloured water

Said they closed at 10 pm and refused to services even thou we got there at 9:30 , still service drive through even as they turned us away

Absolutely rubbish!!! Been to the drive through 3 times now and they have never got my order correct and even when you realise you have the wrong order and go into ask for the right one they treat you like as if it's your fault and why are you complaining. So I would NOT recommend this restaurant of you can call it that at all the service is atrocious.

I use mcds more than I should and honestly a lot are going downhill at the moment (I travel the full UK regularly) however this one was genuinely good, the coke was fizzy, cold and ice. The burgers were hot, actually in one piece and the fries were fresh and salty !!! They didn't try and charge me for sauce either, guy at the till was helpful and friendly solid 9/10.

Was a bit of a mess there. Feeling a lot d was late.

McDonald's never disappoints, and my recent visit was no exception! The moment I walked in, I was greeted with a warm smile from the friendly staff, creating a welcoming atmosphere. The menu offered a wide variety of options to choose from, catering to various tastes and preferences. Whether I was in the mood for a classic Big Mac or wanted to try one of their new specialty items, I knew I was in for a treat. The service was efficient and quick, which was perfect for a busy day when I needed a quick bite to eat. Despite the bustling environment, the staff managed to keep everything running smoothly. What impressed me the most was the cleanliness and hygiene maintained throughout the restaurant. The dining area was spotless, and the tables were promptly cleared, ensuring a pleasant dining experience. McDonald's commitment to quality was evident in the delicious food they served. The fries were perfectly golden and crispy, and the burgers were freshly prepared, bursting with flavor. Whether it's for a quick meal or a snack, McDonald's remains a reliable go-to option. The consistent quality, friendly service, and diverse menu make it a favorite for many, including myself. I'll definitely be returning for more satisfying meals in the future!

Typical Burger joint and usual range of food. However the staff at this particular site were friendly and welcoming. The chap covering the tables and tidying up was particularly cheerful and polite. That makes a big difference to customers

Just gone to get breakfast. Went thru the drive thru, but asked to park up again. This happens far too often! It's not even busy!! Useless.

Had the most amazing experience today at this McDonalds. The shift leader Jamie was so kind and accommodating to our needs. He absolutely made our day. So appreciative of his hard work and service today. We will be returning :)

The worst McDonald’s in the UK. Slow, rude, adolescent staff. Incompetent managers (two who think it’s good PR to stand outside having a cigarette). Cold, incorrect meals. Dirty indoors and litter strewn car park. Needs new management urgently. It’s always dead quiet inside, yet they still take 30 minutes to get your order wrong.

Orders mainly burgers and one drink via the app and checked in once I had arrived. I took the order home to find a burger missing, when I called the store he offered to remake it, and expected me to drive all the way across town for the second time in 30 mins to collect the burger and didn’t even seem very apologetic. Not the first time this is happened, wasted my time and left me no choice to collect the burger to avoid someone missing out on their dinner. We will use maresfield McDonald’s in future.

Awful service, always asked to park up - never have anything ready or working, chips always cold

Drive thru Parked up with six other cars Very slow service Came hot and tasty though

Excellent breakfast,as always.Friendly staff.

Rather run down this one, not that clean, hate having to use the stupid ordering system, really not cool at all. Food was its usual fair. Not really impressed, but needs must when time & the devil dictate.

I'm shocked this place has more than 1 star. Unfortunately the kids like a McDonald's. Have to frequent this place. It's so bad. Always, and I mean always park you up and I'll have to wait at least 10 minutes. Use the one on the maresfield bypass if you can. They asked me to park up for a coffee once. A coffee! I laughed and asked for a refund. All of a sudden the guy appears with a coffee? Anyway, go there today, order a burger, no bells, no whistles, just a burger. 7pm and they ask me to park up. It wasn't even busy. Again I laughed and asked for a refund, and again as if by magic, he reappears with a burger? The verry worst McDonald's I've ever been too! I don't wright reviews, but the 3.5 stars on here is laughable! Had to do my bit to try get a more suitable rating. If it had any other sign above the door, nobody would use it! Please help me get it the rating it deserves.

Placed an order at the drive through, when it came, half the order wasn’t there and the chips were all half full. I have tried to contact them to get a refund and register my complaint but they don’t answer the phone and no email!

Very clean. Friendly and helpful, Happy staff. This McDonald's is outstanding. I highly recommend.

Really bad service, ordered food ,after take away and try to enjoy, missing option from food and also missing other order what should be on my beg, not first time this happened with my order, plus late service, Really disappointed about this restaurant

Probably the cleanest Mcdonalds I've been on

Coffee is better than other coffee establishments but went up in price drastically so I will not be visiting as much.

All items hot and correct which makes a change!

Really slow - only ordered a frappe Waited over 20 minutes already and still dont have it

Just too busy poor staff uber and deliveries need to be turned off on a Friday and Saturday night it's too much - sort it out McDonald's we waited 42minutes for 2 happy meals and a plain chicken mayo

Terrible service, terrible food.

Good McDonald's. It's a drive thru and a restaurant. We came at lunch time and food was served within minutes. Great staff and well organised. Also there's a softplay area for kids and every table has wireless mobile charger built in. Great! Thx.

Food isn't great and it's expensive now

Stopped of for a McMuffin and coffee. Nice, clean venue. Food was hot, coffee was nice. Staff were very efficient and friendly, making sure everyone was happy with their order.

Very quick and friendly service. Does what it says........

I ordered one grand bigmac and two sweet chilli rap. I forgot to check evrything init. And when i got home grand big mac was missing. Everything was good but this is careless.

Fast food?? Took so long I had to cancel my order.

person named mabel was absolutely lovely and very cool, had a great meal, totally recommend!!!!!

This McDonald’s constantly mess up my order and do not communicate well! Now and they they are alright!

Regarding McDrive at night - everything was fine. There were no problems and we have no complaints. Thank you.

Shocking place never sell milkshakes as machine is always broken

Not great, only wanted a coffee and a tea, didn't get asked if I wanted milk or sugar at the drive threw 😡🤬😡

As usual, I had to wait for fast food....and it was cold and rubbish, but hey ho that's McDonald's

I was given three banana milkshakes when I asked for vanilla. Only discovered it when I got home (quite a way from the shop). They do tend to get things wrong quite a lot, but staff are nice

Good food, served quickly, friendly staff. Reckon it's changed a bit since older reviews!

Click and serve with a smile even though it was pouring of rain. Excellent food.

Some days you can be waiting for a long time. I think staffing issues. Clean most of the time.

Staff were swearing behind the counter. Kitchen floor was filthy. Waited ages for the food, even though we we were the only ones in the restaurant. Then to top it all off I slipped walking out the door because the floor was soaked.

Food cold not the same as before the refurbishment

Regularly have to wait 20+minutes for food and often has items missing

Slow service staff had attitudes

Ready to eat...food. Couldn't go back in...HUNGRY ‼️‼️

Swear this place gets worse every time I visit. Where is the management? Sitting in the drive thru for 45 minutes and then getting parked up for a single meal is beyond a joke. Workers are clueless 16 year olds, its embarrassing. Would rather go to maresfield at this rate and that is speaking volumes!

Shame a McPlant seemed like a burger had been put into the bun. A drop of mayonnaise was in the lid but no sauce in the burger. Missing a lot of the ingredients this time. Shocking food but service was better.

Normally we come to McDonald’s for fast food. Today people have been waiting for a range of 30-45 minutes for basic food. Incredibly poor service and very obvious delivery and drive through orders prioritised and customers in store made to wait. Simply not good enough guys - please help the teams here be better.

Absolutely rubbish..no coke ..no milkshake for weeks ..the place is a mess. service is awful Avoid at all costs

** 4 years later** Still slow and cold food. Slowest service in mcdonalds in sussex And even worse after the refurb... clueless staff

It is what is, a mcdonalds consistenly good.

Tops as usual. Must say the app is great in theory but slow and needs fine tuning. Staff just as frustrated as I am I think.

Uckfield is a bit chavvy always dodgy teens loitering around. Food hit and miss sometimes hot sometimes soggy but at least it's convenient.

Just popped in for a cheese burger oops every 2 weeks trevxx and sue Hobbs

3 times I’ve used the drive through and not once has the order been correct. Useless. The parts that are correct looked like they’ve been dropped in the kitchen.

Great customer service from the two young girls on the windows 8/11/22 exactly how people should be treated. Food okay as normal

The burger was awful bun to small for the burger and all squashed

So 10 minutes in a q for drive through, request to see the manager aka Bruno who is about as indolent as they come. No idea or value of a customers time. Bruno and MacDonalds...if you can't cope with the volume of drive through then put some cones out front and shut it down so customers don't waster their time because you cannot organise yourself and your restaurant and when you get an opportunity to puth things right with a customer then take it An embarressment to MacDonalds.

It's just been refurbished, it's now terrible cold food de staff

We been at busy time , i think we wait like 20min for our order. And my cheeseburger didn't have cheese xD

Food was OK.......its mcdonalds Saw about ten staff members not one smiled or said good morning....get lively people