Willowbrook in Bromsgrove

visited here for lunch , food was lovely .I had fish and chips(very tasty) the only slight complaint is that the paper underneath the food, started to disintegrate, and I very nearly ate some). We loved the little signs that you can put on your table while you're at the till, Brilliant idea! we then mooched around the Xmas items,and bought some fabulous bits and pieces

A very well stocked garden centre, with very helpful staff who took an interest in our needs, unlike a very large garden centre chain a few miles away. We felt as if our custom was actually wanted and were not just a number. Good quality products, fairly priced with a cafè serving great tea and cake.

We had a wonderful time at Willowbrook for an afternoon tea celebration with 91 family & friends. It was the perfect venue and all our guests had a great time. Many thanks to Jackie for the amazing sandwiches and cakes. There were many compliments about the food and also the special children’s and vegetarian afternoon tea’s. Tracey and the other waitresses were lovely, they all gave the impression that nothing was too much trouble. We had a string trio playing which added to the enjoyment. A good time was had by all - would definitely recommend this venue for a group celebration.

the garden centre is lovely as always and cake in the cafe is fantastic but £13.50 for bland unseasoned chicken on a bag of salad from tesco is daylight robbery

Lovely little garden centre, bought some plants then sat outside in the shade on a hot day to have lunch, the lunch was the nicest that I have had for a longtime, the staff were very friendly. Will certainly go again.

This year, Willow Brook has been the STAND OUT garden centre in a 70 mile radius for plants. TOP JOB!!! I love seeing this garden centre flourish, with great products throughout, new lines in artisan food and unusual gifts, but this year in particular, most of my families plants have come from here, right on our doorstep. Better in variety, quality and price. Love that there's a fruit shack on site, too. Now if you can just give me a nudge when your Carolina Sweetheart Tree is reduced, I'll be down like a shot!

Came to look for a tree for my birthday on Sunday. Was helped by a great young lad. Even though he was busy, nothing too much trouble, happy to get a few out for us to have a good look. He made sure we got the one we wanted and kept it safe until we could return to collect it the next day. Great member of staff. Sorry I didn’t get his name. Collection was nice and smooth. Happy with my tree!

I visited Willowbrook for the first time in a couple of years yesterday and will definitely be returning very soon! We visited for breakfast and were not disappointed - the breakfast was outstanding - everything was piping hot and you could tell it was all cooked fresh! The wide selection of drinks was hard to choose from - I went for a mini egg frappe and wow … to die for! I will definitely be returning soon … and trying all the other lovely frappe flavours 😋 The cakes are also amazing!!

Wow such a difference since our last visit !! Fantastic food , high tea £9.99 which is sandwich and scone and jam and a drink , was delicious will revisit

Not been to Willowbrook for sometime, my husband and I had a lovely breakfast. My husband had a full English and I had the breakfast muffin- they were both fresh and very tasty. I must say that's the best coffee i have ever had...lovely flat white. Thanks to Tracey who was very chatty and pleasant and she was full of knowledge on allergies. Loved the plants, got a huge range of colour. Shall be back the weekend when we haven't got a car full of food shopping. Lovely morning!

Amazing quality food, get your moneys worth, really friendly staff, perfect day out for family and friends, would recommend to all young and old

This used to be a friendly well priced restaurant. However, over recent months, prices have shot up (presumably to pay for the constant changes the owner keeps making) and service standards have slipped. Today, having paid over £8 for 2 teas and a fruit toast, I asked for an extra small plate and was told they were not allowed to give me one - although they did when I complained! Apparently, they are trying to save on washing up. Same must go for supplying tea cups with no saucers! Have never encountered such problems at any of the many other garden centres in the area.

Terrible food & service. Element of racism experienced over many visits, even by other members of family & friends. Given benefit of doubt many times only to be proven wrong again.

Really nice food, lovely service but very, very pricey for food and drinks, quite busy so perhaps they just my opinion. Will not be returning due to prices.

The gift shop is lovely to walk around but most things are very expensive as are the plants that are in the garden centre. The restaurant is self service and the choice of food is good, but the cake portions are ridiculously big and most would serve more than one person. Sometimes there are smaller dainty cakes on a little table to mix and match but they are popular so there is never a lot of choice and none were offered on Monday morning. The biggest complaint is that when you have a pot of tea they give you a small tea cup without a saucer so there isn’t anywhere to put the teaspoon after you have used it so it goes on the table! The coffee is also served without a saucer. It looks horrible and slovenly. They might as well serve tea straight into a mug!!! When you’re paying to have a nice coffee/tea etc out in a restaurant you expect it to be served nicely, in my opinion cups without saucers is like going to a greasy spoon cafe!

Very poor Egg Royale, bread was not sourdough as advertised, eggs were hard boiled not poached, the salmon quantity was appalling and the sauce was drowning the plate, latte was at best luke warm, you can consider yourself fortunate we settled the bill, compared to other breakfasts available in the area, awful! Your response would be welcome

Will not be visiting the restaurant again on principle. Lovely coffee served in a cup but NO saucer. You have to put your dirty spoon direct on the table. Bot nice at all. This Decision presumably based on environmental issue same as M & S I guess. (I have boycotted their cafes for the last 2 years too). Felt like I was in a city back street greasy spoon. What's next? Cake served on a serviette instead of a plate? Also I don't think it's hygienic to serve milk for tea in those tiny jugs which are then placed inside the cup. Who knows where the bottom of the jugs have been stored. Take a trip to The Potting Shed at Singletons to see how it should be done.

My friends and I went to celebrate a Birthday.. Really excellent afternoon tea..fresh, delicious food..beautifully presented on individual cake stand, hot coffee, and friendly attentive staff..helpful, but not intrusive.. Simply wonderful, highly recommended..

Fabulous garden centre with quite different products from the usual. Lovely friendly staff in the garden centre section and at the tills …….but found the restaurant staff non- friendly and quite arrogant - as if we were an intrusion into their personal space. They need some PR training! Will visit the garden centre again but shan’t bother with the restaurant.

Love this garden centre the Christmas Decorations are just amazing . The food is amazing lovely cakes BUT toilets are a disgrace . Had the unfortunate need to go into the disabled toilet to use the baby change unit. It was filthy I don’t think it has ever been wiped down. The toilet roll holder was broken and I was in shock at the state of these facilities!!!

Really disappointed, they said they had no white bread. Had a bac on sandwich, when sandwich came, Luke warm, and fat part of bacon white! Not very appetising at all. Most of the staff are really nice, apologized for not having any white bread. Would be nice to have food hot and bacon cooked bit more so fat part not white!

OK but rather expensive. Nice coffee but food and drink not warm enough. Pleasant surroundings and some nice shopping but won't eat there again.

Used to be much better when could choose what you wanted, as now set breakfast, can't ask for something to be swapped, ie tomatoes instead of beans (not everyone likes beans) can say don't want something like beans, can remove them, still same price, no...

Fathers Day Lunch afternoon tea, absolutely lovely. Instead of sandwiches there was a roast pork dinner, great idea, well cooked and presented! Nothing too much trouble, kind and friendly staff, can’t fault it!

Went for lunch! Joke, they told us the wait for food would be 30 mins. Okay, fine. But after 45mins I went and enquired about our order and was told it’s being done now. After 1 hour we requested a refund and left. Not at...

Willowbrook Restaurant did the most amazing job of organising the best afternoon tea party for my mother’s surprise party. Jackie made all the time we needed to discuss our ideas and plans. Jackie and all her staff were wonderful. They set the room out beautifully...

Attended Sat 22nd for afternoon cream tea. Accommodated well for a table of 8 with half having cream teas and others having jellies, ice creams and milkshakes. Food was excellent no complaints by anyone, enough cakes and sandwich’s for all and even supplied with a...

Very busy. Coffee OK but pricey as is the food. Lots of easy parking. Toilets. Disabled friendly venue. Nice space for private hire.

We had our Baby Shower at Willowbrook Garden Center on the 12th March and Danielle and the rest of the staff went above and beyond in every way. The room was set up beautifully and they personalised little details to make it extra special. The...

This is a smashing little place for coffee and cakes. There is always a very good selection. The pineapple upside down cake is delicious! The staff are friendly and efficient.

We visited for afternoon tea and can safely say it was one of the best afternoon teas we have had. Better than some of the more expensive restaurants that offer this in the area. We have visited many times for lunch and breakfast before which...

We were told there was a 30 minute wait for food but this turned out to be 40 minutes. When it arrived the chunky chips were not chunky, they were overdone even the kids left them. They were so dark that I told my husband...

We went for lunch and waited 40 mins , food tuned up and was burnt , dry and tasteless . I asked for the manager and was given a feedback card and no pen, we left most of it and at £35 we won’t be...

While I understand a policy is a policy, being clear on the policy should be simple! This is a local garden centre that is a nice place to visit and backs onto many fields ideal for dog walking. over recent times we have been advised...

I visited yesterday with family for afternoon tea with Santa, such a great event for kids and adults. Service was fantastic, food was brilliant - we were provided with boxes to takeaway any food we hadnt managed to eat. Santa was fantastic, he visited every...

I visited this garden centre and bought Christmas lights once I got home I realised I needed more so exactly one week later I went back with a photo taken on my phone of the lights so I could get exactly the same the price...

A really fantastic garden centre full of gift ideas and an amazing Christmas section. The cafe is great. I tried the old school " cornflake tart" which was delicious. All the cakes are homemade and you can tell. Well worth a visit.

I visited the nursery today with my daughter and granddaughter we ordered some food and drinks was served by a miserable lady no please or thank you!!! Asked for a glass for a soft drink the glass was filthy I took it back to the counter for a clean one the woman took it off me and gave me another no words were spoken by her, this glass was dirty too; because of the rude reaction I got we did not return it a second time, also we had to wipe all the cutlery over as well; the couple at the next table were complaining also!!!! You need some new staff just to be a little friendly; and a new dishwasher; food is not cheap don’t mind paying for a good clean friendly service!!!!!

I bought a garden bench off them and the customer service was terrible. It was incomplete, no fixings, screws or bolts. They just did not want to know. I ended up contacting the UK distributor myself, they were fantastic and helped me straight away. I am still waiting to here from Willowbrook! Steer well clear !!

Myself and 2 others went to Willowbrook Garden Centre for a birthday celebration afternoon tea. The staff were friendly and had reserved a table for us. We were provided with hot drinks and were able to get refills when we wanted. The afternoon tea itself was delicious and plentiful! The crockery used was traditional and made the tea special. We were able to take any leftovers home in a box provided. Would definitely recommend and go back again. Thank you for making our celebration special!

We may not be back to normal yet but you can enjoy the outside garden area for attached to the restaurant. This is a well presented paved area where you can sit and relax, children will also enjoy this space.We have purchased plants from the garden centre over the years and not been disappointedThe fruit shack is a favourite place and makes you realize how superior the products here are to supermarket fruits. The queues for this little shack tell you how good it is and that people keep returning.

One star from me.On Sunday, 2 female members of staff made me so small and inconvenient in my time of need. I was embarrassed and when I thanked one of the staff for helping me, I was blanked.If you are disabled, pregnant or otherwise I would suggest you do not visit this garden centre!I have never left a one star review, but for this, it is deserved.It would be a good idea to offer some retaining to staff in compassion.

How very rude are these people! My pregnant friend asked to go to a toilet as she was desperate for the loo and was feeling very nauseous. Spoke to unhelpful 2 assistants who, after much persuasion, agreed to let her use the men’s dirty (their words “not been cleaned”) toilet. On the way there 2 other assistants made loud comments about her having to use the toilet at all causing my friend to leave upset and uncomfortable. I know there are restrictions due to Covid but fir goodness sake SHE’S PREGNANT! Asked if they had any Dahlia tubers i was met with “Don’t know”. Rude and unhelpful.

Recently visited willowbrooke Garden centre Bromsgrove with my wife we had a nice look round and felt peckish so I picked up two small bars of chocolate nearly fell over when they cost me £10-49 !!! Someone is taking the proverbial!!So if your peckish guys you can get a takeaway carvery for 50p more from the Loca pub Shame on you Willowbrooke !!!

BE VERY CAREFUL, Check all goods that are boxed before purchasing as the owner will refuse to refund you if the description on the box does not match the actual product..... they are happy to flout the Consumer Rights Act / Supply of Goods Act!!!!

I paid nearly seven quid for a small cup of coffee and a sausage and egg sandwich. The chalkboard promised a breakfast sandwich on "bloomer" bread. It was just sliced bread. Not asked whether white, brown or wholemeal etc. Really, its no better than what you get from a snack van at the side of the road.

Lovely garden centre. Restaurant had fantastic food and staff were excellent, with the safety of themselves and customers.

After several visits to different garden centres (I know we should have just gone straight here!) we arrived and no warm white outside lights left. I spoke to Wendy (just in case) and she said she would check the stock but wasn’t hopeful as there wasn’t any already on the shelf. She returned with, a great big smile and the exact lights we wanted. We went off to have a look around the rest of the garden centre. Wendy came to search us out and tell us that she had found the same lights but with a different coloured wiring and wanted to check that we didn’t prefer those. Thanks Wendy, so thoughtful! Great customer service. Will always remember to visit this garden centre FIRST!

Today we went in search of a really good quality Christmas tree and wish we’d gone to Willowbrook first. Great quality, perfect size and shape and reasonably priced. Highly recommend . 🎄

Well done Willowbrook , in these difficult times, Covid restrictions well implemented.We regularly have breakfast at this well run garden centre, also plant buying a very good range at sensible prices, garden equipment furniture some different interesting, items can be found. The shop has plenty of range, including some quality food.

I visited the centre in the summer with my elderly mother. We were both wearing face masks...even tho it was not mandatory at that time. My mother wanted to know the price of an item that was not marked up. She passed it to the assistant..at arms length...who promptly made quite a show of stepping back away from my mother who became quite embarrassed. The assistant did not know my mother and I were together and, watching the scene, I became quite annoyed for the way she had treated my mother...I therefore told my mother to forget the purchase and we left feeling like we had done something criminal!However we recently decided that the incident was obviously due to staff working in unprecedented times and visited again to look around the christmas shop. We were very impressed with the display and both chose quite a few items. At the checkout my items were put thro...when I went to pay on my card I had to put on my reading glasses. Due to them steaming up instantly because of my mask...I moved the mask slightly under my nose momentarily so I could see to enter my pin number...with the intention of putting it straight back. The lady on the till quite loudly told me I should wear my mask over my nose for it to be effective...she was quite rude ..not even making eye contact with me. I am well aware of how to wear a mask in public...especially when I'm taking out my elderly mother in these times. I apologised and put my mask back. She didn't say anything. We paid for our goods and left...without even a thank you and..once again..feeling like criminals.I don't normally do these reviews..but seeing other people had complained about staff I thought I should let you know our experience.Considering the prices you charge I think customer service could be vastly improved

Visited today, enjoyed paninis and chips, cooked to a lovely standard. The staff were friendly and proffesional,would certainly visit again.

We are very regular customers who usually enjoy our experience here with our family. However, we were appalled to discover that there is no provision for men to change a baby. This means that men cannot come to this establishment with young children unless they are willing to change their baby on a dirty toilet floor or let them sit in their own excrement. I think this is quite shocking considering it is 2020. As an aside, the baby change in the women’s disabled toilet has no handle on the tap. So for some disabled people this would mean they would be unable to wash their hands. Very degrading and pretty shocking in the midst of a pandemic.

I do enjoy the odd trip to willowbrook garden centre. Unfortunately today’s experience was not so nice. Due to medical reasons I am exempt from wearing a face covering. Today a member of staff needed to get past me. I immediately moved at least 1 metre away from the member of staff so that they could safely get past me. She pointed and said you’ll have to move back a bit more. I was taken aback by her unfriendly nature. I moved back as far as I could as I had my little boy with me in the pushchair. As the member of staff walked by I said ‘sorry I can’t wear a mask due to medical reasons.’ The member of staff continued to get past me and didn’t acknowledge what I had just said at all. I was really upset and decided not to purchase my goods.

The breakfast was the worst that I’ve ever had. It wasn’t very hot and I was told that I could only have two meat items or pay extra for another meat item! I queried why 6 items didn’t actually mean 6 items of my choice, e.g. two sausages and a rasher of bacon plus 3 other items. The amount of beans that we were served was no more than a dessert spoonful. The tea and coffee was Luke warm. Don’t waste your money, it was a pleasant experience at all. The seating was far too close together and not COVID -19 compliant and we didn’t feel safe. We asked a member of staff where the exit was and she just pointed without speaking.

My friend and I have been on several visits since lock down was eased always comfortable and safe and good food. However yesterday we arrived for lunch and with tables crammed together we felt unsafe and left to go to Webb's West Hagley where they have a very safe set up . Today I read that Willows were taking part in the eat out deal hence the full restaurant. We will give it another try but have to feel safe!!!!

Went yesterday not knowing about them taking part in the 'Eat Out to Help Out', we sat on the outside eating area, which was lovely. I had a bacon and brie panini and my husband had a chicken salad, and as salads go it was the most lovely bowl of fresh crisp salad with tasty succulent chicken. My panini was delicious and very tasty, and worth the money, even better it was half price. It was only our 3rd time out since lock down (apart from shopping) so was happy to see how thourough they were with the cleaning and all the procedures they have in place.Highly recommend!

I had a £6.50 "gourmet" sandwich. Places add a bit of salad and some coleslaw and then seem to think they can charge what they like. The sandwich itself was some grated cheese and a bit of chutney. Nothing spectacular and certainly not gourmet. The kids meals sausages were cheap and poor quality. Portion sizes were good however.The place was really hot and uncomfortable. I was surprised how quiet it was given the government eating out offer.

Always an interesting collection of both plants, garden furniture and gifts, with a well stocked food area. The Cafe is always worth a visit and the cakes are delicious.

We are regular visitors to Willowbook, but after my visit today it has made me think again about returning for food. We were advised it would be twenty minute wait, (ordered at half one) and ended up being a 30 minute wait for 2x kids jam sandwich (brought over in a bowl?), a jacket potato and overpriced goats cheese salad. The jam sandwich had an enormous amount of jam slopped on. There was next to nothing for kids lunchbox choice and for one of the choices we were offered 1 manky old banana, which we politely declined. Staff looked run off their feet and unhappy. Tables not cleared and muck on the floor. I even heard a member of staff at the tills being reprimanded within earshot. If you want local support during this difficult time, up your game Willowbrook!

After visiting the garden centre this afternoon with my husband, we are appalled at the customer service we received. Wanting to purchase bark the sign displayed a cost of £5.99 so we had 2 packs. When we got to the till the products would not scan so the cashier phoned a colleague for the price. In meantime my husband advised her it was priced at £5.99. The cashier was advised by her colleague it was an old price sign and the cost was £8.99. On querying the error another telephone call was made to say we were not happy, and the cashier was told my a man for us to ‘well leave it then’ with no apology for the mistake or honouring the advertised price We have shopped at Willowbrook for years, and whilst in total lockdown in April we even purchased plants and trees online to support them. However now they are back open and trading again loyalty seems to count for nothing, which is very disappointing.

Went for breakfast Sat 07.03 10.30am. Complete and utter waste of time.The reviews are greatly exagerated, bacon and sausage luke warm not hot, the mushrooms looked repulsive lyinhg in a watery liquid ?had they been boiled? Requested Scrambled eggs, they came delivered to the table, dry, devoid of any taste whatsoever were they made from powdered egg? The Toast was soggy and totalled underdone, vile tasting coffee. First vist and certainly will not bother again.

It's great to have a breakfast where you can chose your own items, everything is hot and tasty. The sausages are a little tough to eat due to the skin being difficult to cut and chew through, but all in all it's lovely. It's always clean and the staff are friendly. The garden centre sells unusual items too, so it's a pleasure to visit.

First visit after recommendations. Very good choice of food for lunch. We both Chose a panini which were excellent with a good sized bowl of chunky chips. Also a very good coffee. Not the cheapest but you get what you pay for. A jacket spud went passed us and it was enormous. 5* from us and will certainly visit again. One small comment would be the order food here size on the counter was tiny and missed by us and a few other newbies.

A nice restaurant in Garden Centre setting. Prices are a little high for this type of restaurant. Very basic setting but ok.

Had an amazing breakfast here today. The staff were very helpful with my dietary needs and covered all aspects for me. The staff were very caring and stayed professional at all times offering an alternative for my every need. This is very warming to know that the staff are very caring and compassionate when it comes to having discuss my personal issues.

We have visited a few times for breakfast, it used to be nice but lately has gone very poor and we have decided not to return again. The breakast is barely warm and by the time you finish it it has gone cold, the cutlery is always dirty and stained and the staff are miserable & they never smile. The breakfast price items are poorly priced, 79p for a hash brown or tomatoe but the same price for a bacon or sausage. We have since tried the potting shed and found this breakfast very good so far.

Walked here for a light Monday Lunch. Display was a bit limited but we chose a Ploughmans (Could have done with more cheese) and a Tuna Cucumber Mayo sandwich. Service was pleasant. Found a table easily though there were plenty there. Toilet acceptable condition. Overall our scores out of 10 were Food 8; Service 8; Ambience 8; Value for Money 8.

Was amazing!!! The staff were enthusiastic and kept the flow of breakfast then the visit to santa all on track! Santa was amazing too! Brilliant for the kids and the big kids (adults!) Highly recommend!!!

We had a lovely festive afternoon tea. The food was of high standard as always with lots of indulgent festive treats, the brownie was amazing! This was such good value for money. There was quite a few of us all with babies and the staff went out of their way to accommodate us and we was very well looked after. Highly recomend!

The garden centre is cute in size but with a reasonable range of goods both plant related, gifts and at this time of year the Christmas range.When we were there it was clear that there was some organisation/works in progress as there was a space which was closed and some banging noises above us.The cafe is obviously popular as at lunch time there were plenty of people eating. The menu has a fair range of items on it but I found them to be just a tad more than I wished to pay so we just had an Americano coffee.It was hot and full of flavour.

Called in for coffee. We were pleasantly surprised by the selection of food available. Will be returning with friends for lunch soon.

I love the garden centre and visit regularly but the owners need to invest in more staff for the cafe. We arrived at 10am and most of the breakfast food was gone. I'm used to the staff ignoring the customers (it's par for for the course, as are normally having a conversation between themselves, making it difficult to get anyone's attention) but this morning, my husband politely asked if there were any sausages or bacon......a reasonable question when you're queuing for breakfast? The lady serving nearly bit his head off, snapping "I've only got one pair of hands". Yes. And it's not our fault if you're understaffed. The look she gave him would have curdled milk. The owners need to seriously address the staffing problem and possibly some customer service training.

I went for afternoon tea today and it was wonderful. They asked us if we had any dietary requirements and made sure we still had a wonderful choice of sandwiches cakes and scones. We had tea and coffee and the staff offered us extra. The table was set beautifully with tablecloths and bone China. I thoroughly recommended willowbrook if you want a truly delicious afternoon tea

Met a friend for coffee and a catchup. Never been here before. Good carpark. Nice shop but didn’t really have much time to look around

I had a very pleasant afternoon tea today only thanks to a wonderful member of staff Amanda, I have allergy’s and this very kind lady went above and beyond to make sure everything would be safe for me ,Amanda thankyou so much you truly are a credit to your employers ,and I will certainly be returning with my-family the food and service was excellent xx

Went here on our first day out with baby, the food wasn’t great, waited ages at the till to be served (there was no one else in the restaurant at the time). Went to order cream tea at 1.56pm to be charged nearly £8, they advertised £5.50 from 2pm onwards- no movement on the price for 4min difference! The food wasn’t great, glasses for the water had lipstick on them and crumbs in the glasses. Safe to say it’s our last visit here- would not recommend!

Had a wonderful meal in the restaurant, the Beef in black bean sauce was gorgeous, my husband had a panini which was very tasty. My only comment is that you could do with more staff during busy times. We sat outside as it was a lovely day.

Went here unplanned on Saturday afternoon, really lovely garden centre. Best bit was the cafe / restaurant. Great menu especially the cake, good selection and the portions are massive! Going again very soon

Dropped by on a whim for a roast in the middle of a day working at home. Roast very tasty with a good choice of vegetables and good value for the price. The proprietors clearly know what works for their customers as this place always seems busy but comfortable and relaxing as part of a little wander around the garden centre.

I have been to the Garden Centre for a lot of years,but it will be a long time before. I go again There were some items market up at one price but the big yellow board said a special offer . when I went to the till they said I could not have at the price it said on the board .I asked for the manger he keeped me waiting for about 8 mins before he came to see me.He said the offer had ended that I could not have them at the special price, Isaid that if that was the price on display then I should have them at that price,he was very rude and ushered me out of the shop .I have a loyalty card but should they not show loyalty to there customers Mrs Wilkes

We really enjoy good, basic coffee, which means filter coffee, not all that fancy continental muck. At this restaurant we had one of the best cups of filter coffee that we have enjoyed in a long time. Not only did we have good coffee, it was served by pleasant, friendly staff in a clean and welcoming restaurant. We had diverted off the M42 to visit this restaurant, and it was well worth the diversion.

We visited this garden centre for something to eat and this came up as nearest and what a find!!!

Myself and my fiancée popped in after a 4 mile walk for breakfast and were pleasantly surprised. They do a great deal of you want cooked breakfast where you can pay £5.99 for 6 items and get a coffee or tea with it. The quality of the items is what makes this a great deal, for example the sausages which are a decent size and very tasty. I had eggs florentine which was nice and reasonably priced.

I came across this garden centre a few weeks ago so suggested my husband & I both go back today to have a drink & something to eat. On entering the restaurant area at about 2.25pm we could see a lot of tables with trays of dirty crocks. I then walked further round the restaurant & of the tables that weren't occupied every single one of them had dirty crocks on which was well over half. No staff members were clearing any tables so we left & probably won't be returning. Terrible first impression!!

The food is incredible. The staff are just wonderful. Never had a bad meal there. The garden centre is really well stocked too.

We visited Willowbrook Garden Centre on Sunday morning not intending to use the restaurant but the smell got the better of us. We had the cooked buffet style breakfast which consisted of good quality fresh food cooked very well. You can get cheaper but you get what you pay for, it's well worth a visit and we will return. The restaurant also has a small play area which is ideal for keeping the younger diners occupied

We met our daughter here for tea and cake for Mother’s Day. We didn’t book as wasn’t sure if you could and nearly walked out as it was packed. Just as we were going someone left so we got a table. We had tea, coffee and cake and loved it. We had the carrot cake which came with pistachio nuts and wasn’t sure if we liked it or not. The large slice of chocolate cake went down well. We all enjoyed that.

Wow! What a fabulous day. We visited your centre on our way to visiting family. We couldn’t believe the changes since our last visit. We came to choose Mothers day gifts and were spoilt for choice with a fabulous array of plants both inside and out. We chose 2 beautiful Magnolias after speaking to a very helpful guy outside who offered us great advice. We had our plants beautifully wrapped by another lady in the plant section, what a great service you offer. Happy staff and a great atmosphere. We stayed for a bite to eat and really enjoyed our meals. Danielle served us and she was lovely, so polite and helpful. We will definitely be returning soon.

Good garden centre, we have always been successful with plants bought here so we return every spring. The displays of baskets and tubs are very helpful when it comes to planning our summer garden. Staff have always been helpful too.

Willowbrook is a great garden centre with a very wide selection of plants for indoors and outside.

Three of us visited yesterday, very much enjoyed a stroll around the garden centre and then had a really lovely Sunday lunch. The dauphinoise potatoes were superb!! We were served our meat of choice (beef or turkey on this occasion) yorkshire pud and roast potatoes and then helped ourselves to the veg, gravy and sauces. The food had a real home cooked taste. Efficient and friendly service, nice seating area, great value for money, we will certainly be returning.

A group of us visited your centre earlier this week for a catch up. What a fabulous plant area. The colour as you walk through the doors is amazing. There was a gorgeous scent too as we walked around. We were asked if we needed any help by a great guy who gave us advice and was really friendly. Nothing was too much trouble. It’s such a shame the older lady on the till isn’t so friendly, she obviously doesn’t want to be there, quite miserable.

I’m afraid willowbrook you need to up your game on the service front if you want any returning customers!

It was my first visit to Willowbrook. Lovely place to browse around. Reasonable prices. Light lunch was excellant. Will defi be back.

Visited with family over Christmas, I adored the restaurant. Has been some time since I last visited. For a garden centre restaurant it was a pleasant surprise, tasty cooked food and not expensive, webbs and singletons are so expensive and we found that the quality is a lot better at willowbrook.

Very disappointed over £5 for 2 coffees fruit bread £2.99 for 1 slice,staff very huffy and puffy and look like they really don’t want to be there and quite depressing. Very expensive.not impressed. Went to buy something in the shop and the young lady on the till very much the same as it wasn’t her job to be on the till! Perhaps it’s monday blues? Or nobody really wants to work today?? On the good side the lady on the fruit hut outside was very friendly and helpful so will take a visit there again but not the cafe.

Cooked breakfast was well priced but some items weren’t great - eggs very rubbery and cold, bacon rock hard. What astounded me was the cost of a small chocolate croissant and a small Americano coffee came to nearly £6. The coffee was more expensive and a lot smaller than Starbucks in the Cube in the centre of Birmingham. Staff are not the old smiling happy people I remember. Plants and Garden goods nothing like they used to be. I always used to go to Willowbrook because it stood out as an excellent plant centre with a nice friendly coffee shop. It’s really changed and now the only reason to go is the Fruit Shack which is excellent.

My wife and I have been using this coffee shop for quite a while, but we visited on Wednesday 5 Dec for breakfast, on arrival we noticed it was a busy time, so we too a reserved sign and found an empty table. A lot of the tables had official reserved signs on but ours did not, we were then pounced on by a member of staff to say the table was reserved by a lady (who was sat at another table) I explained there was no sign to say it was reserved, to which she blamed another member of staff for removing it.... we were not offered another table,and felt humiliated and diappointed in the staffs attitude. We left, and may I add will not return again.

Got to the cafe/restaurant and there were no trays. My dad had a full English breakfast which he said was very nice. I asked what there was for vegetarians as it was 11.30am and they weren’t serving lunch yet. The nice girl said she could do some veg sausages for a vegetarian breakfast (I decided against this as she was splashing bacon juice all over the hash browns and mushrooms). So I ended up with fruit toast (which was cold by the time we got through the till and sat down). The girl on the till looked like she couldn’t be bothered with anything. The girl serving the food, was nice and friendly but her hygiene was a bit to be desired (the bacon juice thing and not covering her mouth when coughing). We went to sit down and there wasn’t a single table that had been emptied and cleaned, they were all covered in dirty crockery (might explain where all the trays were) so we ended up clearing off a table to eat at.