Willow Tree - JD Wetherspoon in Mid Suffolk - Phone Number, Reservations, Reviews

Disappointed. I went with my 2 adult children who are 28 &26 and son in law 26. Due to a long difficult week we told him to treat himself to a beer. We ordered on app and when the beer came the waitress asked for ID. As we were only here for the day he hadn't bought any so she took it away and said it would be refunded. My daughter checked her account and when we asked told the refund would take up to 5 working days. My daughter had her licence which the waitress glanced at and said ok, but when we found a picture of my son in laws licence we were told they can't take a picture as evidence as it has to be checked on their database. I understand that there are rules but the excuses given were just ridiculous and someone being a jobsworth who liked the power of refusing someone who quite clearly was over 18 and over 25.

I've been here before and had a better experience. This time round, after ordering on the app, the food literally came out 2 minutes later, which I didn't think was a good sign. It all looked very appetising, but on starting to eat it, I found everything was barely luke warm. From a professional food place, I'm struggling to understand why food temperatures aren't regularly taken, and "Keep warm" times aren't adhered too. It would have been nice to at least have the food refreshed on a hotplate for literally 1 minute, before being brought out, just to get it up to the correct temperature. Also, I say "Keep warm times" because I just about made it home before everything decided to do an emergency evacuation from my body, I don't think there would be anything that had been thawed and refrozen, (But I could be wrong) The mushroom didn't have as much flavour as it should have had, and it could have also done with a fair sized portion of beans. So upon reflection, I doubt I'll be taking the risk of eating here again, it was too closer a call for anyone to be ok with.

I visit here weekly, always have good food with excellent prices, can use the app so no queuing needed

Very much like every other Wetherspoons pub. Generally quite clean. Foods nice and beers cheap.

Service always spot on food is hit & miss but breakfast is always good

No steak without seasoning no gammon..mmmm

Went out for a meal with my husband, not our first visit and unfortunately the food hasn't improved. Took ages to get served at the bar and the table was clean but sticky.

Usually Spoons fayre, spoilt only by not allowing my husbands PTSD dog to sit in the beer garden with us. We forget her card ID, but you could clearly see my hubby was disabled amputee and the dog was well behaved. Shame Wetherspoons, real shame.

You can't beat a full English and a pint 🍻

The food is really good. I have been many times before but today went on Father day. It was busy because of Father’s Day but I didn’t mind that. The only thing that made it quite bad is that it takes a long time for the food to come to you. Usually it’s about 10 minutes but today it was bout 30. But in the end the waiting was worth it and the meal was great. They also have a really good drink offer. If you buy a hot drink (only about £1.35) you get the rest free. Love this place. ❤️

breakfast, came out completely wrong and when they went to correct it still was wrong in end got money back and got a half hearted sorry never again

Love to come here. Great price drinks and food with good value for money

Great food great service fantastic pricies. I now understand why it was so busy. Will be going back soon

Me and mum are regular customers in the willow tree, weather spoons. We come here and exit happy and satisfied with friendly faces and excellent quality pub food. Today we came in on a Saturday with the pub half full, and we ordered a drink that needed an ID. My cousin had to go home to get her ID after the drink was taken off of us without any apology or any "sorry for the misinconvinience", just stormed off with the drink until we got an id for my cousin. We came back with the id with the food already cold, asked for the drink and a fresh glass, and she brought the drink with an angry face, no eye contact, no word or apology once again. The woman was on a dotted dark blue blouse and is one of the managers, which was quite disappointing because you'd expect more from the manager than the employees.

Quick service. Very good value for meals.

Very good. Loved it. Definitely going back.

Lovely clean friendly staff & service

We waited 35 mins for our food. After 10 mins , I could see our order on the hot plate. By the time we got it, my beans had dehydrated, my husbands coleslaw had a crust and my grandsons steak was cold

Eating quickly, well and at a great price 😃

Went for what we expected to be a lovely Easter meal but was an Awful meal tiny portion's the food was very poor and staff didn’t even seem bothered. One plate had 6 chips and were dry. Absolutely disgusting and spent a lot as there was 12 of us.

Went here today with family for a nice dinner break 11 in our party and was told by friends this was a lovely place to come well I disagree small portions staff not bothered with there customers look out dated short staff to be honest should have gone to Burger King or kfc where I'm sure the food would have been better would steer well clear of this place but obviously get what you pay for cheap food kid size portions. Next time I'll stick to our local 🥃

A nice place to eat! and service very good!!

So much better now than a year ago food good, more staff on duty which helps, an they all seem to work well

Food very very average, service is terrible waited an hour for a breakfast and all the staff said was sorry I thought someone had brought it over to you ! Avoid this place infact avoid stowmarket.

I had a pasta alfonso with ham (£1.52 extra) £11 all told and I left hungry because the portion was so small, I've seen children's meals bigger, I wouldn't have fed a 4 year old a meal that small.

Had breakfast in here on Sunday at 11 am and was very busy at this time, at least 3\4 full. Ordered my food at the bar, but you can order from the table via QR code. Food came quite quick, no more than 15 minutes' wait & had a large breakfast with a coffee which you get unlimited refills from the coffee machine. The food was very good, but I will say my bacon was slightly overdone, but other than that, it was great. There is a wheelchair friendly entrance & it has a seating area to the front & the back of the building for sunny days. Very clean inside & the staff are friendly and helpful & the meals are very reasonably priced, paid just over £8 for a large fry up (photo of my plate of food in pics) & unlimited coffee you can't complain at that :)

Service was friendly and polite and breakfast came out very quickly (within 5 mins of ordering). Only criticism is beans were ice cold and bread was barely toasted. This would be understandable if they were very busy but there were maybe 4 or 5 customers in at the time. This is still a great place to drop in for bite to eat or a drink but the breakfasts definitely aren't what they used to be.

Been here many times. First time a year ago was good. The last few months we first had pizza with no cheese soggy bottom with burnt edges. We were sat next to a staff member whose pizza was covered in what looked to be our cheese. Today we had breakfast muffins which were completely cold.

Lovely clean place with friendly staff

Well it's a Spoons. So one knows what one is getting. However the service here is fairly quick for a Spoons. The staff are also friendly and polite which is normal for Spoons. Also plenty of seating. A most enjoyable meet up place, for old friends to while away and afternoon!

Great atmosphere, great prices and good food pleasently served

Food was extremely good, I was surprised to be honest. I found the menu to be a bit of a challenge, lots of information and quite small print.

A busy pub on a Friday lunchtime but still quick service of good value pub grub.

Food was terrible, asked why as I always the same breakfast and was met with hostility from the manager, she was so rude about my food being cooked incorrectly and wouldn't provide a her name. I was allowed any food because I mentioned that she was acting like a child and muttering under her breath about the food as she left the table. 10am 23/2/24 Very unprofessional and rude.

It's a spoons. Cheap booze and cheap food. It is what it is. One slight issue I did have on my last visit was when I ordered a mixed grill, they ran out of onion rings, and instead, I received a pot of coleslaw. A heads up next time would have been appreciated - this would have saved some food waste as I hate coleslaw.

We all had lovely hot food Excellent keep it up

Just great value for money food & drinks.staff always so pleasant & very efficient. Nice atmosphere too

Saturday morning arrived at this pub in Ipswich, there we're 2 members of staff behind the bar. One serving customers, and one serving orders from the app. I tried to ask a member of staff would she think its quicker to get served via the app or wait in the queue, she snapped at me gave me a dirty look and said. We'll get to you when we get to you. I found a table and ordered on the app. Waited 35min a friend of mine popped to the corner of the bar and asked the lady if our order had been missed checking it was still there on the system that's all. He also got the same rude treatment from the same member of staff who was working through the app orders. Our drinks arrived after waiting 45min, a member of staff in a green t-shirt walked passed we asked in a kind calm voice the name of the lady working through the app drinks. She gave us a look of disgust and in a sterne voice said she didn't have to give us her name. Ok fair enough. Is the lady the manager or just normal staff, again we got told she doesn't have to give you that information. Because 2 coaches turned up and the pub was not told before hand it was coming they treated us like we were scum of the earth they were sharp snappy rude to all of us who were polite to the members of staff. The Staff didn't make us feel welcome at all from start to Finish. So we drank up and left. Safe to say we won't be coming back to this stuck up spoons ever again.

Fabulous place to eat, great value

Nice and easy, you know what you're getting with a Witherspoons

Extremely rude staff, especially the manager. I will not be returning here again.

My daughter had to wait for her food, I received mine first. They shouldn't plate up the rest of the meal until the fish etc is ready. When it did finally arrive, her beans were not very warm, from the inefficient heat lamps of the serving counter. Have had much better in the past. Very disappointed this time. Both meals should always be brought together, and not plated up until everything is done

Just popped in for a drink & snack. Lovely place & food was good.

We had some bottled drinks which can’t go wrong. We also ordered two steaks with chips and it was one of the worst steaks ever eaten. It was chewy, dry and no seasoning at all other than salt. tasted like bad quality oil.

Really nice pub, probably the best wetherspoon pub I've been in. Reasonable prices and plenty of choice

Good food and great service together with a reasonable price list and pleasant atmosphere.

When i visited this place in Stowmarket they had no bread for toast. Delivery hadn't arrived. There is a Aldi across the way couldn't someone have gone to buy a few loaves? Substituted toast with extra egg.

Last time I visited the Willow tree the day was spoild by a jumped up manageress that wouldn't serve me with a port and a brandy because she said I would mix them back at the table , In my view if a drank the port and 30 minutes later drank the brandy surely they would mix anyway , this manageress would be better suited to being a traffic warden , any way on my two more recent visits she wasn't there (sacked I hope) the staff were very good as was the food & service .

Met family here. Christmas eve. Noisey but fun.

Great service. Excellent food and drink.

Food has definitely gone downhill.

Quick service and good choices.

Whoever did the ground work for this pub deserves a raise, Wetherspoons have this one perfect. It has effectively become a community pub at the heart of stowmarket. All comers visit it for a drink, food or even just a coffee. Good space outside for the summer. Has been a great addition to the town.

Beware jobs worth Karen is about!

Popped in for lunch today, was very impressed with the food/ cooking. All the staff were delightful, helpful and friendly.

Will never eat in here again ordered a breakfast told no service as11th of November which being an older man I respect.but when I ordered it turned up cold . Maybe I should have complained at the time

Very frustrating that you can't give minus starsa. Family of 13 including 4 children, 11 mths ,9 ,14 and nearly 15yrs. As there were no tables near each other we were told that we'd just have to sit at separate tables, amazing customer service A lovely member of staff sorted the tables to enable us all to sit together which was great.However before we'd time to order desert we were told by some female jobsworth that we had to leave as children have to be out by nine. We said that we were unaware of this and were told by some her at least twice that it was on their website. The vegan dish was posibly some sort of Quorn nuggets in some sort of curry sauce yuck. This was my first and last visit. After this experience none of us will ever use them again.

Not bad. Very nice mixed grill 🤤

Always busy, cheap and clean. The food can be really good depending on what you order. But it's not there fault as they are having to deal with the generic menu and ingredients all around the country. Beer is really good.

Great pub! Helpful attentive staff - great quality food served quickly & best value drink prices....what's not to love!

Best wetherspoons breakfast I've ever had

First time here from the states...great food, excellent service, such a wonderful time. Thank you all.

Very good Wetherspoons. With first rate staff.

Food always to a good standard & beer at reasonable/sensible prices compared to others on the high St. Well done!

Lovely Wetherspoons pub. Better than the Ipswich one by far.

Tried the Ramen Noodle Bowl for a change and was really surprised at how nice it was. Thoroughly recommend. Fast service, helpful staff, good value food.

For a spoons in such a small town it was really nice, new things on the menu like the shawarma wrap. Really impressed. Nice pub, didn't go outside but garden looked great for the summer

1st visit to this location. Lovely new looking spoons. Very clean and well kept. Most importantly the beans on our breakfast were HOT, this has never happened before, and we've been in so many over the years.

It's a spoons, cheap, reasonable food.

Lovely Place to visit! Fish and chips very tasty, but bit small 😋!

Established customer service and guaranteed good drinks. One downside is the manager was incredibly rude as our group poured one cocktail into another cocktail (as they were clearing the glasses) and threatened to throw us out for mixing drinks 🤣

Food quality poor… dirty tables that we cleaned ourself. Would not recommend to anyone.

The staff were extremely busy yet still very pleasant and efficient. The food was well cooked, nicely presented and delicious. Properly poured pint of Guinness and a very pleasant white wine included with the meals. One or two people seemed impatient, hence the 4 not 5 stars for atmosphere.

Been in morning the breakfast disgusting bacon burnt sausages tasteless, been on lunch beef steak full of cartilage no salads chips soggy, worse place to eat

Food was as expected for the money wait staff great. Bar staff were not great. No onion rings were provided with full mixed grill and wasn't warned there was no Belgium chocolate sauce when ordered chocolate brownie and strawberries were forgotten

very anti dog. No dogs allowed anywhere inside or out, even in the pavement area at the front. Avoid.

Just passing by went in is it really good food is it

Food was acceptable-get what you pay for. We had an American breakfast BUT no coffee as had no milk that wasn't dairy. Menu says Oat Milk available, absolutely no effort to provide. Very disappointed.

Breakfast great but cools off too quickly

Definitely a JDW worth visiting if you're in the area. Friendly staff and excellent service. I'll be back again whenever I'm in or near Stowmarket. Thank you Willow Tree.

Unfaulterable (if there is such a word)!

What a lovely place highly recommend for a relaxing time out with great food.

Only had a quick one but friendly staff and nice surroundings.

Met up with a few old work colleagues, I didn't eat but they did. Food looked very nice prices very reasonable. Beer was good too.

You definitely get what you pay for its ok if you like cheap as chips

Great value for money and nice and clean!

A lovely new Spoons. Plus Strongbow on draught again. What's not to like. We didn't have any food.

Maybe it's the economy but there appears to be a distinct cut back in the amounts in most meals. I had the gammon this time, with mash potato. The mash wouldn't have troubled a heaped dessert spoon, nor the peas that came with the dish. Other times I've had the embarrassingly tiny number of chips which, for example, wouldn't have covered a slice of bread to make a chip sandwich. If it is sir Tim being miserly then why not cut back on the premium brand ketchup and mayonnaise bottles for something a little cheaper? Wetherspoons is renowned for being relatively cheap, but used to be generous too; not anymore it seems. Otherwise it was probably a normal Saturday night, atmosphere wise, wise lots of merrily not quite drunk kids singing 'happy birthday' every half hour or so...

Nice place, friendly staff, quick service, food not very warm

Good value. Cheap and cheerful. Accessible

It's a spoons, you've been to one you've been to them all. It's alright for drinks with mates.

Sometimes you just can't beat a wetherspoon.

Been to spoons all round the country as my job takes me to most city's and towns and this is the first spoons I have been to that dose not let you get cash back when I asked the young lad behind the bar with the glasses on said I've been told we don't do cash back all spoons do cash back poor from spoons

In the heart of Stowmarket, under starry dream, Weatherspoons waits, wearing a soft gleam. A lager in hand, its frothy head proud, Surrounded by patrons, a curious crowd. The jukebox, it warbles with tuneless delight, In Weatherspoons' bosom, bathed in soft light. Beer mats bear witness to tales left untold, Echoing laughter, both new and old. A dish of bangers, mashed to the hilt, Gravy like velvet, as smooth as silk. Crisps crackle in corners, loud in the din, Lost tales of love, drowned in the gin. Outside the rain pours, soaks the market square, Inside Weatherspoons, no one seems to care. The walls hold secrets, of a thousand last rounds, In Stowmarket's embrace, where warmth abounds. A tipsy barmaid, with eyes full of cheer, Serves up the ale, erasing all fear. Weatherspoons winks, whispers goodnight, In the heart of Stowmarket, everything's right.

Nice beer garden, usual spoons food and drinks always

We're out of chips when we went which was disappointing but the service was good and the food was wetherspoons typical. Had thatchers blood orange which was a nice treat!

Good food, great price, great wine and lovely garden area.

Beer is cheap, food as you would expect, its witherspoon.

Good deals on meals including drinks

No heating on !!! Bloody freezing !!! And why is this spoons the only one I visit that only ever have one person serving